IVRS Menu

Select your preferred language

• Press 1- Calling From Registered Mobile No.
  • Press 1- For Account Related Query
  • Press 2- For Money Charge Revealed
  • Press 3- For Query Regarding Merchant Transaction
  • Press 4- For Recharge Bill/Rent Payment and Credit Card Payment Related Information
  • Press 5- To Report Fraud, Loss or Unauthorized use of Mobikwik Wallet, Debit or Credit Card
  • Press 6- For Query Regarding Zip Services
  • Press 7- For Query Regarding Zip EMI
  • Press 8- For Extra
  • Press 9- For Other Query
• Press 2- Calling Form Other No.

Level 1

• If You have any Query/Complaint, then you can register your complaint thorugh Help And Support portal.
• If you face any fraud or scam, then you can email at fraudalerts [at] mobikwik [dot] com
• It may take 7 business days to resolve your query.
• For refunds issues, it may take 10 days to reflect money into the account.

Level 2

• If your complaint is delays, then you can escalate your complaint via call on 080-69808320 or email at grievance [at] mobikwik [dot] com.
• It may take 5 business days to resolve your query.

Level 3

• If you didn't receive the response or not satisfy, you can directly contact to Nodal Grievance Officer:
  • Principal Nodal Officer
    Contact: 080-69898317 (Mon-Fri, 10am-7pm)
    Email :- nodal [at] mobikwik [dot] com
    Address: Office - One MobiKwik Systems Limited Unit No. 102, 1st Floor, Block-B, Pegasus One, Golf Course Road, Sector-53, Gurugram, Haryana-122003, India
• It may take 7 business days to resolve your quey.

Level 4

• If your query or complaint is still not resolved at previous levels within 30 days, you can contact to RBI Ombudsman at:
  Contact: 14448 (for enquiry)
  Email ID: crpc [at] rbi [dot] org [dot] in
  Address - Centralised Receipt and Processing Centre,
  Reserve Bank of India, 4th Floor, Sector 17,
  Chandigarh - 160017.
• You can also lodge your complaint online through RBI Complaint Management System (CMS) Portal.

To Report Unauthorized Transaction

• Email: fraudalerts [at] mobikwik [dot] com

For more details and information, please visit Gerivance.