Grievance Redressal

Level 1

Process to handle Customer Grievances

• You can register your complaint with Mobikwik Customer Support on the Help & Support portal
• If you face any fraud or scam email at fraudalerts [at] mobikwik [dot] com, complaints related to ‘fraud and risk assessment’ take longer time to investigate.
• They will response within 48 hours of receiving the complaint and try to resolve all your complaints/queries within 7 business days.
• For refunds issues, it may take 3-10 days to reflect money into the account.

Level 2

• You can escalate your complaint via call on 080-69808686 or email at grievance [at] mobikwik [dot] com.
  • They will response within 24 hours of receiving the complaint and try to resolve all your complaints/queries within 5 business days.

Level 3

• If you didn't receive the response or not satisfy, you can directly contact to Nodal Grievance Officer:
  • Principal Nodal Officer – Dharmesh Yadav
    Nodal Officer – Prashant Gandhi
    Email :- nodal [at] mobikwik [dot] com
    Working hours: Mon-Fri 10 am to 7 pm
    Address: Office – One MobiKwik Systems Limited Unit No. 102,
    1st Floor, Block-B, Pegasus One, Golf Course Road, Sector-53, Gurugram,
    Haryana-122003, India .
• They will also response within 24 hours of receiving the complaint and also try to resolve all your complaints/queries within 7 business days.

Level 4

• If your query or complaint has not been satisfactorily resolved at previous levels within 30 days, you can contact complaint lodging portal of the Ombudsman.
  • Toll-Free No: 14448 (for enquiry)
    Email ID: crpc [at] rbi [dot] org [dot] in
    Address - Centralised Receipt and Processing Centre,
    Reserve Bank of India, 4th Floor, Sector 17,
    Chandigarh – 160017.

For more details and information, please contact RBI Ombudsman.