Mobikwik Customer Care No. 080-6980 8320

Important Link

• Support Center

To Block Or Report Unauthorized Transaction

Report via Mobikwik or App

• Visit the Official Website or Help Section of your MobiKwik App and choose Report
  Fraud option.
• Fill in the required details and click on Create Ticket.
• Please use the Ticket Id generated for future reference or communication with the
  investigation officer.

Report via email

• To report unauthorized transaction via email mail at fraudalerts [at] mobikwik [dot] com .
• To report Fraud on your MobiKwik account please keep the transaction details (Order Id, Amount, Date, and Time) handy for quick assistance.
• To report Fraud performed via Debit/Credit Card, etc please share transaction details, Initial 6 & last 4 card digits, Transaction Date & Time.

For Sound Box Support

Contact No.: 080-45217799
Email: devices [at] mobikwik [dot] com
Timing: Mon-Sat, 9am-8pm

For Complaint

Level 1:

• For any query/complaint you can call at 080-69808320 (24/7).
• For fraud related complaints you can mail at fraudalerts [at] mobikwik [dot] com .
• You can also register your complaint through Help & Support .
• You will receive a response within 48 hours and a resolution within 7 working days.

Level 2:

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 1 then you can escalate the issue by calling at 080-69808320 (24/7) or mailing at grievance [at] mobikwik [dot] com .
• You will receive a response within 24 business hours and a resolution within 5 working days.

Level 3:

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 2 then you can escalate the issue to the Grievance Officer at the details given below:
  Contact No.: 080-69898317
  Email: nodal [at] mobikwik [dot] com
  Working Hours: Mon-Fri, 10am-7pm
  Address: One MobiKwik Systems Limited.
  Unit 102, Block B, Pegasus One, Golf Course Road, DLF Phase 5, Sector 53,
  Gurugram, Haryana 122001
• You will receive a response within 24 business hours and a resolution within 7 working days.

Level 4:

• If your query is not resolved within 30 days or you are not satisfied with the resolution given, then you can escalate your complaint to Central Banking Ombudsman at:
  Contact No.: 14448 (9:30am-5:15pm)
  Address: Centralised Receipt and Processing Centre (CRPC),
  Reserve Bank of India, 4^th Floor,
  Sector 17, Chandigarh - 160017
• You can also lodge complaint online through Complaint Management System (CMS) Portal .

Office Address

One MobiKwik Systems Limited,
Unit No. 102, 1^st Floor, Block-B, Pegasus One,
Golf Course Road,
Sector-53, Gurugram,
Haryana-122003,
India

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