Generali Central Life Insurance Customer Care No. 1800 102 2355

Toll free Number(s):

1800 102 2355 (For Customer Support, Mon-Sat, 9:30am-6:30pm)

All India Number(s):

81081 98633 (For WhatsApp Support)

Website:

Official Website

iOS App:

GC Life

Android App:

GC Life

IVRS Menu: 1800 102 2355

Select your preferred language

Press 1: If you are a customer and would like to know about your existing policy
Press 2: If you are an advisor and would like to speak with Generali Central Life Insurance Company Limited support advisor helpline executive
Press 3: For new policy application status or verification
Press 4: If you wish to know about new product or services
Press 5: If you are an American Express customer

Email

care [at] generalicentral [dot] com (For Customer Care)
senior [dot] citizens [at] generalicentral [dot] com (For Senior Citizen Support)

Important Links

Claim Process

For any query related to claim process, you can call at 18001022355 (Mon-Sat, 9:30am-6:30pm) or mail at claims [dot] support [at] generalicentral [dot] com .
You can also visit to your nearest Branch Location .
To register a claim you can fill this Claim Form .
You can also fill this Claim Intimation Form .
You can also track the status of your Claim .
For more information please read .

Grievance Redressal

Level 1:

For any complaint kindly contact at the details given below:
Contact No.: 18001022355
Email: care [at] generalicentral [dot] com , senior [dot] citizens [at] generalicentral [dot] com (Senior Citizens Support)
Address: Customer Services Department Generali Central Life Insurance Company Limited,
Unit 801 and 802, 8^th floor, Tower C, Embassy 247 Park,
L.B.S Marg, Vikhroli ( W ), Mumbai - 400083
You can also visit your nearest Branch Location or you can fill this Complaint Form .
You will receive a response within 5 working days.

Level 2:

If your query is still not resolved or you are not satisfied with the resolution provided at the above level then you can escalate the issue to the Senior Grievance Officer at escalated [dot] complaints [at] generalicentral [dot] com .
You will receive a resolution within 5 working days.

Level 3:

If your query is still not resolved or you are not satisfied with the resolution provided at Level 2 then you can escalate the issue to the Customer Care Head at gro [at] generalicentral [dot] com .
You will receive a resolution within 10 working days.

Level 4:

If your are still not satisfied, then you can lodge your complaint online through Bima Bharosa or through Insurance Regulatory and Development Authority of India (IRDAI) .
You can also lodge your complaint online through Council for Insurance Ombudsmun (CIO) or visit CIO Centres .

Download Forms

Registered/Corporate Office

Generali Central Life Insurance Company Limited,
Unit 801 and 802, 8^th Floor, Tower C,
Embassy 247 Park, L.B.S. Marg, Vikhroli (W),
Mumbai- 400 083
Contact No.: 022-40976666

Social Sites

Also See:

Generali Central Insurance Contact No. 1800 220 233

India Customer Care