Generali Central Life Insurance Customer Care No. 1800 102 2355

Email

• care [at] generalicentral [dot] com (For Customer Care)
• senior [dot] citizens [at] generalicentral [dot] com (For Senior Citizen Support)

Important Links

• Customer Service
• Complaint/Feedback Form
• Branch Locator
• For Unclaimed Amount

For Claim

• For any query related to claim, you can contact at 18001022355 (Mon-Sat, 9:30am-6:30pm) or mail at claims [dot] support [at] generalicentral [dot] com .
• You can also visit to your nearest Branch Location .
• To register a claim you can fill this Claim Form .
• You can also fill this Claim Intimation Form .
• You can also track the status of your Claim .
• For more information please read .

For Complaint

Level 1:

• For any query/complaint, you can contact at the details given below:
  Contact No.: 18001022355
  Email: care [at] generalicentral [dot] com , senior [dot] citizens [at] generalicentral [dot] com (For Senior Citizens Support)
  Address: Customer Services Department Generali
  Central Life Insurance Company Limited,
  Unit 801 and 802, 8^th floor, Tower C, Embassy 247 Park,
  L.B.S Marg, Vikhroli ( W ), Mumbai - 400083
• You can also visit your nearest Branch Location or you can fill this Complaint Form .
• You will receive a response within 14 working days.

Level 2:

• If your query is not resolved or you are not satisfied within 14 days, then you can contact to the Senior Grievance Officer via mail at escalated [dot] complaints [at] generalicentral [dot] com .
• You will receive a resolution within 5 working days.

Level 3:

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 2, then you can escalate the issue to the Customer Care Head at the details given below:
  Contact No.: 022-40976666
  Email: gro [at] generalicentral [dot] com
• You will receive a resolution within 10 working days.

Level 4:

• If your are still not satisfied, then you can lodge your complaint online through:
  • Bima Bharosa
  • Insurance Regulatory and Development Authority of India (IRDAI)
• You can also lodge your complaint through Council for Insurance Ombudsmun (CIO) or visit CIO Centres .

Download Forms

Registered/Corporate Office

Generali Central Life Insurance Company Limited,
Unit 801 and 802, 8^th Floor, Tower C,
Embassy 247 Park, L.B.S. Marg, Vikhroli (W),
Mumbai- 400 083

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