IVRS Menu: 1800 419 2122
- Press 1: For lost or stolen card
- Press 2: For card services
- Press 3: For new card applications
- Press 4: To activate a card
- Press 5: For any other query
Important Links
To Block Your Card
- If you want to Block Your Card then you can contact at this tollfree no. 18004193646, 18004192122 , 0124-2801800 .
- You can temporary block your card by iOS and Android App: Log in to the App >>> Account tab >>> 'Temp Block your Card' (under Account Management).
Personal Credit Cards Expert
Note*: If you are calling from outside India, dial +91 before the number.
American Express Credit Cards
| Sr No |
American Express Card |
Toll-Free No. |
Contact No. |
| 1 |
American Express Platinum Reserve Credit Card |
18004191030 |
0124-6736660 |
| 2 |
American Express Platinum Travel Credit Card |
18004192122 |
0124-6702929 |
| 3 |
American Express Membership Rewards Credit Card |
18004190167 |
0124-6736900 |
| 4 |
American Express SmartEarnTM Credit Card |
18002081226 |
0124-6702101 |
American Express Cards
| Sr No. |
Name |
Toll Free No. |
Contact No. |
| 1 |
American Express Gold Card |
18004191120 |
0124-6736600 |
| 2 |
American Express Platinum Card |
18004191255 |
0124-6702600, 0124-6736950 |
Corporate Expert
Toll Free numbers can be accessed from both Landline and Mobile numbers from anywhere in India
| Sr No. |
Name |
Toll Free No. |
All India No. |
When calling
from overseas |
| 1 |
American Express
Platinum Corporate Card |
18004191092 |
0124-6736673 |
+91-0124-673 6673 |
| 2 |
Jet Airways American
Express Corporate Card |
18004191222 |
0124-6736999 |
+91-0124-673 6999 |
| 3 |
American Express Green Corporate Card |
18004191222 |
0124-6736999 |
+91-0124-673 6999 |
| 4 |
The American Express Corporate Meeting Card |
18004191222 |
0124-6736999 |
+91-0124-673 6999 |
| 5 |
American Express Corporate Purchasing Card |
18004191222 |
0124-6736999 |
+91-0124-673 6999 |
American Express Platinum Corporate Cardmembers Traveling Overseas
| Sr No. |
Country Of Travel |
Toll-Free Number |
| 1 |
U.S.A. |
18554782353 |
| 2 |
U.K. |
8007562970 |
| 3 |
France |
800914323 |
| 4 |
Australia |
1800205898 |
| 5 |
Hong Kong |
800905903 |
| 6 |
Singapore |
8001012672 |
| 7 |
Japan |
531161280 |
| 8 |
Saudi Arabia |
8008146320 |
| 9 |
China |
108007141786 |
| 10 |
Germany |
8001830795 |
| 11 |
Italy |
800870895 |
| 12 |
Canada |
18553381204 |
| 13 |
Argentina |
08004443496 |
| 14 |
Australia |
1800205898 |
| 15 |
Austria |
0800297869 |
| 16 |
Belgium |
080072153 |
| 17 |
Brazil |
08000204940 |
| 18 |
Canada |
18553381204 |
| 19 |
Chile |
12300206247 |
| 20 |
China |
108007141786 |
| 21 |
Czech (Rep) |
800900624 |
| 22 |
Denmark |
80250755 |
| 23 |
Finland |
0800915641 |
| 24 |
Germany |
8001830795 |
| 25 |
France |
0800 900240 |
| 26 |
Greece |
00800 4414 5735 |
| 27 |
Hong Kong |
800930770 |
| 28 |
Hungary |
06800 14863 |
| 29 |
Indonesia |
0078030193496 (From Mobile) |
| 30 |
Luxembourg |
80025625 |
| 31 |
Malaysia |
1800816296 |
| 32 |
Mexico |
018002480308 |
| 33 |
Moldova |
080061450 |
| 34 |
Monaco |
80093690 |
| 35 |
Netherlands |
08000227903 |
| 36 |
New Zealand |
0800442483 |
| 37 |
Norway |
80069952 |
| 38 |
Panama |
008002263496 |
| 39 |
Poland |
008001124426 |
| 40 |
Portugal |
800827793 |
| 41 |
Russia |
88001009448 |
| 42 |
Saudi Arabia |
8008146320 |
| 43 |
Singapore |
8001012672 |
| 44 |
Slovenia |
080081239 |
| 45 |
South Africa |
0800999720 |
| 46 |
South Korea |
00798142063496 |
| 47 |
Ireland |
1800948646 |
| 48 |
Israel |
1809453496 |
| 49 |
Italy |
800870895 |
| 50 |
Japan |
00531161280 |
| 51 |
Latvia |
8000 26 70 |
| 52 |
Lithuania |
8800 30 444 |
| 53 |
Usa |
18554782353 |
| 54 |
Spain |
900866636 |
| 55 |
Sweden |
0200910144 |
| 56 |
Switzerland |
0800820031 |
| 57 |
Thailand |
0018001562063496 |
| 58 |
Turkey |
00800142063496 |
| 59 |
U.A.E. |
800035702487 |
| 60 |
U.K. |
08007562970 |
| 61 |
Vietnam |
12011408 |
American Express Corporate Cradmembers Traveling Overseas
| Sr No. |
Country Of Travel |
Dial Code |
Toll Free No. |
| 1 |
U.S.A. |
|
888-213-6747 |
| 2 |
U.K. |
00 |
800-0419-1222 |
| 3 |
France |
00 |
800-0419-1222 |
| 4 |
Australia |
11 |
800-0419-1222 |
| 5 |
Hong Kong |
11 |
800-0419-1222 |
| 6 |
Singapore |
1 |
800-0419-1222 |
Merchants Expert
| Sr No. |
Services |
Location |
Contact No. |
| 1 |
Merchant Services |
All cities in India Maldives |
India: 18004191414 (Toll Free), 0124-6744699
Maldives : 96 0 310321, 96 0 317925 (Mon-Sun, 9am-5pm) |
| 2 |
Authorisations |
All cities in India |
18004195960 (Toll Free), 0124- 6736767 |
| 3 |
EDC Help Desk |
All cities in India |
18002586040 (Toll Free), 0124-6744699 |
Card Operations Centre
| Sr No |
Location |
Phone Number |
Address |
| 1 |
Haryana |
0124-6702000 |
American Express Banking Corp.
Cyber City, Tower-C, DLF Bldg. No.8,
Sector-25, DLF City Ph-II,
Gurgaon-122002, Haryana, India |
| 2 |
Mumbai |
022-39667993, 022-61877490,
022-61877590 |
American Express Banking Corp. One World Center, Tower 2, B Wing, 8th floor, Jupiter Mills Compound, Elphinstone, Mumbai 400 013 |
| 3 |
Bangalore |
080-49262620 |
American Express Banking Corp.
No. 30, Salarpuria Techpoint, Oasis Mall,
5th Floor, 100 Feet Road,
Srinivagilu, Ejipura, Koramangala,
Bangalore - 560 047 |
| 4 |
Chennai |
044-42218610 |
American Express Banking Corp.
Regus Citi Centre,
6th Floor, City Centre Mall,
Dr Radhakrishnan Salai, Mylapore,
Chennai - 600 004 |
Grievance Redressal
Level 1:
- For any query/complaint, you can contact the customer support center via calling at 18004193646, 18004192122 or 0124-2801800 .
- You can also lodge your complaint by filling out this Form .
Level 2:
- If your query is still not resolved, or you are not satisfied with the resolution provided at Level 1 then you can contact at the details given below:
Timing: Mon-Fri, 8:30am-5pm (Same For All)
| Sr No. |
Designation |
Contact No. |
Email |
| Address: American Express Banking Corp., Cyber City, Tower C, DLF Bldg No.8 Sector 25, DLF City Ph II Gurgaon - 122002 (Haryana) |
| 1 |
Manager - Executive Correspondence Unit |
0124-6702523 |
manager-customerservicesindia [at] aexp [dot] com |
| 2 |
Head of Customer Service |
0124-6702527 |
head-customerservicesindia [at] aexp [dot] com |
| 3 |
Nodal Officer |
0124-6702638 |
aebcnodalofficer [at] aexp [dot] com |
| 4 |
Principal Nodal Officer |
0124-6702638 |
pnoindia [at] aexp [dot] com |
Level 3:
- If your query is not resolved or you are not satisfied with the resolution given, then you can Escalate your complaint to Central Banking Ombudsman at the details given below:
Contact No.: 14448 (9:30am-5:15pm)
Address: Centralised Receipt and Processing Centre (CRPC),
Reserve Bank of India, 4th Floor,
Sector 17, Chandigarh - 160017
- You can also lodge your complaint online through Complaint Management System (CMS) Portal .
For Insurance Complaint
- For any query/complaint related to an insurance policy purchased through American Express, you can email Insurance [dot] complaints [at] aexp [dot] com .
- Insurance complaints are generally resolved within 14 days.
- If your complaint is not resolved within 30 days or you are not satisfied with the resolution, you can contact the Insurance Regulatory and Development Authority(IRDAI) .
Offices Address
| Sr No. |
Office |
Contact No. |
Address
(American Express Banking Corp.) |
| 1 |
Registered Office |
011-66223090 |
MGF Metropolitan, 7th Floor, Office Block, District Center Saket, New Delhi -110 017 |
| 2 |
Corporate Office |
0124-6702000 |
Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon-122002 Haryana, India |
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