Bank of Baroda Customer Care No. 1800-102-4455

Organization: 
Toll free Number(s): 
  • 1800-223-344 (Phone Banking/ Cards Hot listing)
  • 1800-102-4455(Phone Banking/ Cards Hot listing)
  • 1800-258-4455 (Phone Banking/ Cards Hot listing)
  • 1800-225-110(Crefit Card)
  • 1800-102-7788(PMJDY)
  • 1800-220-400 (For debit cards)
  • 1800-102-5627
All India Number(s): 
  • 8468001111 (Balance Inquiry)
  • 8468001122 (Mini Statement)
  • 91-7949044100 (For NRI)
  • 91-7923604000 (For NRI)

Contact

1800 102 4455 (Phone Banking services)

IVRS Options-

First Select Language

  • Press 1- Report for card lost or stolen
  • Press 2- Banking services,other information
  • Press 3- Product information
  • Press 4- NRI information

Internet Banking Link

Important Numbers

Toll Free Numbers

  • 1800223344
  • 18002584455
  • 18001024455

PMJDY Customers and other Financial Inclusion Scheme

  • 18001027788
Balance Inquiry
  • 8468001111

Missed Call Services

Mini Statement
  • 8468001122
NRI From Oversea
  • 91-7949044100
  • 91-7923604000

Complaint Form

Track Complaint Status

SMS Service

SMS to 8422009988 as detailed below

SMS text Function
BAL < space > Last 4 digit of account number
e.g. if account number is 17610400000811 type:
BAL 0811
Balance Enquiry
MINI < space > Last 4 digit of account number
e.g. if account number is 17610400000811 type:
MIN 0811
Mini Statement
REG < space > Last 4 digit of account no
e.g. if account number is 17610400000811 type:
REG 0811
Registration of Preferred account number – If more than one account is linked with the same mobile number and customer want to avail Mini Statement service through missed call service
CHEQ < space > Last 4 digit of account number < space > Cheque No.
e.g. if account number is 17610400000811 and cheque number is 006789 type:
Cheq 0811 006789
Cheque Status
DEACT < space > Last 4 digit of account number
e.g. if account number is 17610400000811 type:
DEACT 0811
Un-subscribing SMS alert facility
ACT < space > Last 4 digit of account number
e.g. if account number is 17610400000811 type:
ACT 0811
Subscribing SMS alert facility (for A/c where customer had unsubscribed the facility earlier)
ACT < space > Last 4 digit of account number
e.g. if account number is 17610400000811 type:
ACT 0811
Subscribing SMS alert facility (for A/c where customer had unsubscribed the facility earlier)

Debit Card Blocking

SMS text Function
BLOCK < space > C < space > last 4 digits of Card No.
Customer remembers his Debit Card Number
BLOCK < space > A < space > last 4 digit of A/c No.
Customer remembers his Account Number
BLOCK < space > ALL
Customer does not remember his debit card /account number
BLOCK < space > HELP
To know the different option available for card blocking
ODREQ < space > Y PMJDY OD request through SMS
PMSBY < space > Nominee name < space > Y Enrollment for Pradhan Mantri Suraksha Bima Yojana (PMSBY)
PMJJBY < space > Nominee name < space > Y
Enrollment for Pradhan Mantri Jeevan Jyoti Bima Yojna (PMJJBY)
UID < space > 12 digits Aadhaar Number < space > last 4 digit of account number
To link Aadhaar with Bank account
LANG< space >LANGUAGE CODE
To receive transactional SMS alerts in preferred language

 

Head Office

Bank of Baroda
Baroda Bhavan, R C Dutt Road,
Alkapuri,
Baroda - 390007

Phone No. 0265-2316792

Email:gm [dot] ops [dot] ho [at] bankofbaroda [dot] com

Corporate Centre

Bank of Baroda,
Baroda Corporate Centre,
Plot No. C-26, Block G,
Bandra Kurla Complex,
Bandra (East),
Mumbai 400051

Phone No. :02266985000
02266985004

Fax No. 02226523500

Department

Phone (0265) Departments
02652307881
02652307882
02652307883
02652307884
Customer Services Department
02652316769 Operations & Services Department
02652316739 Insurance Department
02652316759
02652316754
Stationary & Security Forms (HO)
02652576409
02652576405
Pension and Gratuity
02652576411 Provident Fund
02652576416 Recruitment and Promotion
02652517812 Officers service regulation and Industrial Relations
02652316798 Official Language (HO)
02652307902 Central Internal Audit Division
02652307805
02652307806
KYC and AML

Managers

Name Phone No Designation Role Address Fax No Email
Shri K.R.Kanojia 02652316791 General Manager Head - Operations & Services 6th floor, Suraj Plaza -I, Sayaji Ganj, Vadodara 390005 gm [dot] ops [dot] ho [at] bankofbaroda [dot] com
Shri K.B.Gupta 02652576401 General Manager Head (HR Operations) 2nd Floor, Baroda House, Mandvi, Vadodara
390 006
02652576420
02652576413
Shri Tapan Kumar Das 02652307901 Deputy General Manager Inspection & Audit 10th floor, Suraj Plaza -I, Sayaji Ganj, Vadodara 390005 02652361806
Shri V. P. Srivastava 02652307879 Deputy General Manager Customer Service 1st floor, Suraj Plaza -I, Sayaji Ganj, Vadodara 390005 dgm [dot] cs [at] bankofbaroda [dot] com
Shri Niraj Sharma 02652361997 Deputy General Manager Central Transaction Monitoring Unit 9th floor, Suraj Plaza -I, Sayaji Ganj, Vadodara 390005

Baroda Corporate Centre, Mumbai

Regional Office

Name Phone No Designation Role Email
Shri Ravi Venkatesan Non- Executive Chairman Non- Executive Chairman
Shri P. S. Jayakumar   Managing Director & CEO Managing Director & CEO md [dot] ceo [at] bankofbaroda [dot] com
Shri Mayank K Mehta 02266985802 02266985814 Executive Director Executive Director ed [dot] mmehta [at] bankofbaroda [dot] com
Shri Ashok Kumar Garg 02266985899 Executive Director Executive Director ed [dot] akg [at] bankofbaroda [dot] com
Smt. Papia Sengupta Executive Director Executive Director ed [dot] psg [at] bankofbaroda [dot] com
Shri K. N. Nayak 0226698 5717 Chief Vigilance Officer Chief Vigilance Officer,
BCC, Mumbai
Shri S.S.Ghag 02266984949 General Manager CTO & Head-IT
Projects & CRM
Shri K.Venkateswarlu 02266982610 General Manager Head - Digital Banking
and Fintech
Shri Nagesh Srivastava 02266985753 General Manager Head - Corporate &
Institutional Relationship
Shri M L Sharma 02266985301 General Manager Head-Recovery & First
Appellate Authority
under RTI Act, 2005
Shri G.B.Bhuyan 02267592550 General Manager Head - Rural & Agri
Banking & CSR
Shri Eric F Tucker 02266985454 General Manager Head - International
Operations
Shri Radhakant Mathur 02267592603 General Manager Head - Governance &
Perf. Of Domestic Subsidiaries,
Jt.Venture Associates &
Official Language
Shri Ashok Aneja 02266985700 General Manager Head - Mortgages &
other Retail Assets
Shri Sadanand R.Samant 02266985705 General Manager Head - Compliance &
Reg.Relationship including
Risk Based Supervision
Shri N.K. Pawar 02266985706 General Manager Head - Disciplinary Proceedings
Shri O.K.Kaul 02266985965 General Manager Head - Project Management
Office-Project Navodaya
Shri P.N.Mehrotra 02266985719 General Manager NPA Recovery
Shri Rajneesh Sharma 02266985627 General Manager Head - Corporate &
Institutional Credit
Shri S K Choudhary 02266985708 General Manager Head - HR Administration
Shri N.K.Singhal 02266985261 General Manager Head - Credit
Quality & Portfolio
Monitoring
Shri Rakesh Kumar Bhatia 02267592749 General Manager Head - Marketing/
Corporate Communications/
Wealth Mgt Services
Shri K.K. Mahajan 02267592855 General Manager Head-Treasury & Global Markets
Shri Sanjay Kumar 02266985324 General Manager Head - Strategic Planning
& Perf.Budgeting & CFO
Shri A.K.Gupta 02266981551 General Manager Head - IT Operations
Shri Shankar Ram Solankee 02267592610 General Manager Head - Financial Inclusion
Shri D K Namdeo 02266985163 General Manager Head -Facilities
Management & COA
Smt.Purnima S. Rao 02266985736 General Manager Head- MSME Relationships
& Govt.Schemes
Shri L.M.Asthana 02266985232 General Manager Head - Records Digitisation
(Document Management System) Project
Shri M.L.Jain 02266985901 Deputy General Manager Exe Secy to MD & CEO & Secy to
Board and Company Secretary
Shri Bhaskar Sharma 02266985365 Deputy General Manager Head -Risk Management
& Credit Approval
Shri Joydeep Dutta Roy 02266985564 Deputy General Manager Head -Strategic HR & OD
Shri N.Venugopal 02266985559 Deputy General Manager Head - Legal & RTI
Shri S.V.Hardikar 02266981595 Deputy General Manager Head-Liabilities &
Deposit Mobilisation
Shri Madhur Kumar 02266985431 Deputy General Manager Head- Corporate
Banking Transaction
Shri P.Rajshekharan 02266981505 Deputy General Manager Project Office
Shri A.K.Singh 02266981438 Deputy General Manager Intl IT Operations
Shri Krishan Gopal Goyal 02266985657 Deputy General Manager Corporate & Institutional
Banking
Shri Suryaprakash S.Mahawer 02266985658 Deputy General Manager Corporate & Institutional
Banking
Shri Naresh Gupta 02266985656 Deputy General Manager Corporate & Institutional
Banking
Shri Haresh M.Adhia 02266985640 Deputy General Manager Corporate & Institutional Banking
Shri K.D.Bansal 02266985314 Deputy General Manager NPA Recovery
Shri Chiranji Lal Gupta 02266985890 Deputy General Manager NPA Recovery & PIO
Shri M.S.Chary 02266985270 Deputy General Manager Ascrom
Shri Sarvesh Kumar Gupta 02266985230 Deputy General Manager Chief Information Security Officer
Shri V.Murugan 02267592560 Deputy General Manager Rural & Agri
Shri M.V.Murali Krishna 02267892600 Deputy General Manager Financial Inclusion
Shri Anoop Kumar 02266981504 Deputy General Manager NRI Business
Dr.J.Karnavat 02267592602 Deputy General Manager Official Language
Shri Pradeep Kumar 02266985395 Deputy General Manager Compliance
Shri Pramod Kumar Singhvi 66985703 Deputy General Manager RBS, Compliance & Coordination
Shri K.Z.Islam 02266985150 Deputy General Manager Project Management Office
Shri A.C. Nanda 02266985561 Deputy General Manager Disciplinary Proceedings
Shri K.C.Bisoi 02266985234 Deputy General Manager Credit Monitoring
Shri Shailendra Kumar Singh 02267592543 Deputy General Manager Mktg- Social Media
Shri B. Elango 02266985427 Deputy General Manager International Operations
Shri V K Sethi 02266985310 Deputy General Manager Retail Banking
Shri Sanjay Kr Grover 02266363601 Deputy General Manager Treasury
Capt.Sanjay Joshi 02266985196 Deputy General Manager Security
Shri Sanjay Bhagoliwal 02266985811 Deputy General Manager MSME
Shri Sarvesh Bhasin 02266985528 Deputy General Manager Vigilance
Shri Y.Kumar Chugh 02266985528 Deputy General Manager Vigilance
Shri U.C. Mohapatra 02266985321 Deputy General Manager Strategic Planning
Shri Ashok Kumar Dangaich 02266985288 Deputy General Manager Corporate Accounts & Taxation
Shri A.K.Moharana 02267892820 Deputy General Manager DWH
Shri K.V.Tulshibagwale 02266981594 Deputy General Manager Digital Operations
Shri Sanjay V. Mudliar 02266981414 Deputy General Manager Digital Strategy
Shri Jain Mithalal Leelachand Company Secretary DGM, Company Secretary, BCC, Mumbai

Zonal Office

Name Phone No Designation Address Fax No Zone Name
Shri Birendra Kumar 06122557643 General Manager Bank of Baroda, Zonal Office,
Anand Vihar, 5th Floor,
West Boring Canal Road,
Patna 800001.
06122557691 Patna Zone
Shri Deb Brata Mukhopadhyay 03323401602 General Manager Bank of Baroda, Zonal Office,
Baroda Tower, Plot No.38/2,
Block GN (5th & 6th Floor),
Sector-V, Salt Lake City,
Kolkata 700091.
03323576211 Kolkata Zone
Shri Navtej Singh 02222613969 General Manager Bank of Baroda, Mumbai Zone,
Bank of Baroda Building, 3,
Walchand Hirachand Marg,
Ballard Pier,
Mumbai 400001.
02222611259 Mumbai Zone
Shri R.N.Sharma 07926473061 General Manager Bank of Baroda,
Ahmedabad Zone,
8th Floor, Bank of Baroda Towers,
Near Law Garden, Ellis Bridge,
Ahmedabad
380006.
07926467815 Ahmedabad Zone
Shri M.S.Patel 02653966600 General Manager Bank of Baroda, Baroda Zone,
6th Floor, Suraj Plaza-III, Sayajigunj,
Maganwadi, Baroda
390005.
02653966610 Baroda Zone
Shri Arun D.Parulkar 02025937107 General Manager Bank of Baroda, Pune Zone,
2nd Floor, Sharada Centre, 11/1,
Erandwana, Khilare Path,
Pune 411004.
02025466907 Pune Zone
Shri Rajendra Kumar 07554289103 General Manager Bank of Baroda, Bhopal Zone,
Ganga Jamuna Complex,
MP Nagar Zone-1,
Bhopal 462011.
07554274202 Bhopal Zone
Shri Ram Kumar Gupta 01123322949 General Manager Bank of Baroda, Zonal Office,
Bank of Baroda Building, 16,
Sansad Marg,
New Delhi 110001.
01123323297 New Delhi Zone
Shri Navin Chandra Upreti 01412727100 General Manager Bank of Baroda, Zonal Office,
Baroda Bhawan, Plot No.13,
Airport Plaza, Durgapura,
Jaipur 302018.
01412727106 Jaipur Zone
Shri P.Narasimha Rao 08025130700 General Manager Bank of Baroda, Zonal Office,
2nd Floor, Nilesh Lexington Avenue,
No.72, Brigade Road,
Bengaluru 560025.
08025300478 Bengaluru Zone
Shri P.V.Subba Reddy 04423454348 General Manager Bank of Baroda, Zonal Office,
Baroda Pride, New No.41,
3rd Floor, Luz Church Road,
Mylapore,
Chennai 600004.
04423454331 Chennai Zone
Shri B S Dhaka 05226677607 General Manager Bank of Baroda, Zonal Office,
Baroda House, 3rd Floor, V-23,
Vibhuti Khand, Gomti Nagar,
Lucknow 226010
05226677710 Lucknow Zone
Shri S.K.Arora 05812420563 General Manager Bank of Baroda, Zonal Office,
1st Floor, 129-D, Civil Lines,
Bareilly 243001 (UP).
05812423261 Bareilly Zone

Government & PSU Business, New Delhi

Bank Of Baroda
Govt. & PSU Business
8th Floor, Bank of Baroda Building
16, Parliament Street
New Delhi 110 001

Phone : 01123448701
Fax: 01123448703

Name Phone No Designation Email Role Address Fax No
Shri G.B.Panda 01123448701 General Manager gm [dot] gb [dot] delhi [at] bankofbaroda [dot] com GM (Govt Business) Bank of Baroda, Govt & PSU Business Dept, Bank of Baroda Bldg., 8th Floor, 16 Parliament Street, New Delhi
110 001
01123448703
Ashok Kr.Bajaj 01123448702
01123448705
Deputy General Manager gb [dot] delhi [at] bankofbaroda [dot] com DGM (Govt.Business) Bank of Baroda, Govt & PSU Business Dept, Bank of Baroda Bldg., 7th Floor, 16 Parliament Street, New Delhi
110 001
01123448706
A.K.Gupta 01123441341
01123441342
Deputy General Manager cppc [dot] delhi [at] bankofbaroda [dot] com DGM (Govt Business)(CPPC) Bank of Baroda, Govt & PSU Business Dept, Bank of Baroda Bldg., 13th Floor, 16 Parliament Street, New Delhi
110 001
Shri A.N.Mehta 01123441344 Assitant General Manager cppc [dot] delhi [at] bankofbaroda [dot] com Central Pension Processing Centre
Shri Rajesh Kr. Arora 01123448720 Assitant General Manager gb [dot] delhi [at] bankofbaroda [dot] com Public Sector Enterprises. 01123448706
Shri S.C.Baral 01123448716 Assitant General Manager gb [dot] delhi [at] bankofbaroda [dot] com Govt. Ministries 01123448706
Shri Sanjay Kr. Verma 01123448709 Assitant General Manager gb [dot] delhi [at] bankofbaroda [dot] com Govt. Ministries 01123448706

Other Functionaries - Corporate Centre, Mumbai

Designation Phone No Role Fax No
Chief Economist 02266985216 Chief Economist 02226523511

Overseas Officers/ Branches

Name Phone No Mobile No Email Designation Role
Mrs. Kavita Singh 0061290877405 434223021 sydney [at] bankofbaroda [dot] com,
sydney [at] bankofbaroda [dot] com
AGM Chief Executive
Mr. Karia Ashok Dhirajlal 0097317216410
0097317216430
36873307 ce [dot] bahrain [at] bankofbaroda [dot] com DGM Chief Executive
Mr. Krishnamachary 0085225258429 96329700 ce [dot] hongkong [at] bankofbaroda [dot] com
bobhkg [at] netvigator [dot] com
DGM Chief Executive
Mr. Ritesh Kumar 002302083678 57283141 bobgen [at] intnet [dot] mu,
vp [dot] mauritius [at] bankofbaroda [dot] com
AGM Vice President
Mr. Sanjaya Agarwal 00442074571520 7946423499 dce [dot] uk [at] bankofbaroda [dot] com
ce [dot] uk [at] bankofbaroda [dot] com
GM Chief Executive
(European Ops)
Mr. Prajith Kumar D. 0012125784556 917-4429500 newyor [at] bankofbaroda [dot] com
,ce [dot] usa [at] bankofbaroda [dot] com
AGM Alternate Chief Executive
Mr. Arun Kumar Gupta 005922266423 6254024 bobinc [at] networksgy [dot] com,
ce [dot] guyana [at] bankofbaroda [dot] com
CM Managing Director
Mr. Ashwini Kumar 00256414232783 77-2775577 bobho [at] spacenet [dot] co [dot] ug
,md [dot] uganda [at] bankofbaroda [dot] com
AGM Managing Director
Mr. Rajesh Mohan Jauhari 0060320261767
ext 100
+60177865432 ceo [at] iibm [dot] co [dot] my AGM Chief Executive Officer
Mr. Shailesh Damle 00862083752390
00862083752466
13600071870 cr [dot] china [at] bankofbaroda [dot] com CM Chief Executive
Mr. Sunil Kumar Srivastava 006565369949
006565367749
8123 4644 singapore [at] bankofbaroda [dot] com
,ce [dot] singapore [at] bankofbaroda [dot] com
DGM Chief Executive
Mr. Manoj Kumar Jha 0027117840715 83 4498237 joburg [at] bankofbaroda [dot] com,
ce [dot] sa [at] bankofbaroda [dot] com
CM Acting Chief Executive

Comments

Bank of Baroda and RBI Ombudsman

1. I had opened with the BoB International Branch, Baroda in 2015: (a) Debit Card not sent (b) no statements of my account (except for one)
2. I visited the Branch again in 2017 and was promised that everything would be resolved but nothing happened.
3. Two foreign current deposits were made into the account in 2017 and my communications in 2017 to August 2018 failed - no Debit Card, no pin number, no statement, no interest on my deposits.
4. Wrote to RBI Ombudsman (Ahmadabad) - BoB decide to provide a statement showing interest amounts (but no interest rates are given), send a Debit Card and a pin. However, could not get anything working
5. Traveled to India again - visited the Branch for 3 different days over a 5 week period and spent approx 6 hour in total. Still could not activate the Debit Card or get internet associated with my account to work. Returned to Australia with a promise that a new pin had been requested and it would arrive by courier.
6. RBI Ombudsman unilaterally closed my complaint file and I still have no pin number and nothing is working.
7. I have since written to the Ombudsman to keep my file open as the case has not been resolved.
Unfortunate that the PM and his team works so hard to get the nation up to speed and some Banks don't care less.

Fraudsters Bankers.

Respected Sir / Madam

This Message Is Regarding The Complaint Of Bank Of Baroda, Andheri Branch, Mumbai, Mumbai Metro(N) INDIA.
Sir We Have Deposited Rupees Three Crores ( Rupees 3,00,00,000 ) Against The Purchase Of M/s RUSI PHARMA (P) LTD. To The Bank For Which We Also Possesses The Receipts And No Dues Certificate.
We Wrote The Higher Authorities Of Bank Of Baroda Regarding The Registry Of Company On My Name.
But After A Very Long Period Of Time Nothing Have Been Done On Their Behalf & Neither Do They Replies To Our Mails.
They Are Neglecting To Register The Company After Receiving The Payment From Our Side.
I’m Also Attaching The Scanned Copy Of The Documents Received By Us For The Same By Bank Of Baroda.
Please Do Look Into The Matter & Resolve Our Issues As Soon As Possible.
Also Mentioning The Contact Mail Id For The Concerned Bank.
ANDHER [at] bankofbaroda [dot] com
I'm So Much Depressed With The Circumstances That Have Been Created & Sometimes Willing To Suicide.
It's My Hearty Request You To Please Do Something About This As Soon As Possible.

Thanks & Regards,
Sudhir Kumar ( Director )
RUSI PHARMA (P) LTD.

Refund money didn't reflect on my account

Dear Sir, I bought an item from Amazon but they delivered in a wrong place so they refunded my amount already and they provided me the refund reference number but the above mentioned refund amount isn't reflected still yet in my account.So,please kindly help me. Yours'Sincerely Brajabashimayum Basanta Sharma

Taking to much time to provid passbook and check book

Veary bad servise taking 2 3 week for providing me cheack book and passbook

About demand draft

BOB Ashoka Garden Bhopal take about one and half hour to prepare demand draft.which kind of banking same same

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