Bank of Baroda Customer Care No. 1800 102 44 55

Toll free Number(s): 
  • 1800-102-4455 (Phone Banking/ Cards Hot listing)
  • 1800-258-4455 (Phone Banking/ Cards Hot listing)
  • 1800-223-344 (Phone Banking/ Cards Hot listing)
  • 1800-225-110 (Crefit Card)
  • 1800-102-7788 (For PMJDY customers and other Financial Inclusion schemes)
  • 1800-220-400 (For debit cards)
  • 1800-102-5627 (Gift / Pre-paid / Reloadable card)
  • 1800-233-6427 (24X7, for digital banking related issues)
  • 1800-225-740 (For issues other than digital banking)
  • 1800 103 9586 (For reporting the Unauthorised transaction/ Gift/Pre-paid/ Reloadable Card)
All India Number(s): 
  • 8468-00-1111 (for Account Balance - Missed Call)
  • 8468 00 1122 (for Mini Statement - Missed Call)
  • +91 79-49044100 (For NRI-From Overseas locations)
  • +91 79-23604000 (For NRI-From Overseas locations)
  • 022-6884-3916 (10 am to 5 pmIST- Operational Guideline Queries -NRI)

IVRS Menu-

1800 102 4455 (Phone Banking services)

First Select Language,

  • Press 1- Report for card lost or stolen
  • Press 2- Banking services,other information
  • Press 3- Product information
  • Press 4- NRI information


  • bobsupport [at] cardbranch [dot] com (Gift / Pre-paid / Reloadable card)
  • gm [dot] ops [dot] ho [at] bankofbaroda [dot] com
  • nribo [at] bankofbaroda [dot] com

Important Links

For Customers


Grievance Redressal

Level 1

You may register your grievance online through our grievance redressal portal-

Level 2

If your grievance is still not redressed, you can escalate your concern to the Regional
Level quoting the unique Tracker ID

Level 3

If your grievance is still not redressed, you can escalate your concern to the Zonal Level
quoting the unique Tracker ID

Level 4

If you are not satisfied with the response received, you may escalate your concern to
Principal Nodal Officer Mr. Kuku Ram Kanojia in the following ways quoting your
Unique Tracker ID-

  • Principal Nodal Officer

    Mr. Pankaj Mittal.
    General Manager (Operations & Services)
    Bank of Baroda, Head Office,
    Baroda Bhavan, R C Dutt Road,
    Alkapuri, BARODA - 390007, (Gujarat) India.
    Phone : 0265-2316792
    Email : gm [dot] ops [dot] ho [at] bankofbaroda [dot] com

SMS Service

SMS to 8422009988 as detailed below

SMS text Function
BAL < space > Last 4 digit of account number
e.g. if account number is 17610400000811 type:
BAL 0811
Balance Enquiry
MINI < space > Last 4 digit of account number
e.g. if account number is 17610400000811 type:
MIN 0811
Mini Statement
REG < space > Last 4 digit of account no
e.g. if account number is 17610400000811 type:
REG 0811
Registration of Preferred account number – If more than one account is linked with the same mobile number and customer want to avail Mini Statement service through missed call service
CHEQ < space > Last 4 digit of account number < space > Cheque No.
e.g. if account number is 17610400000811 and cheque number is 006789 type:
Cheq 0811 006789
Cheque Status
DEACT < space > Last 4 digit of account number
e.g. if account number is 17610400000811 type:
DEACT 0811
Un-subscribing SMS alert facility
ACT < space > Last 4 digit of account number
e.g. if account number is 17610400000811 type:
ACT 0811
Subscribing SMS alert facility (for A/c where customer had unsubscribed the facility earlier)
ACT < space > Last 4 digit of account number
e.g. if account number is 17610400000811 type:
ACT 0811
Subscribing SMS alert facility (for A/c where customer had unsubscribed the facility earlier)

Debit Card Blocking

SMS text Function
BLOCK < space > C < space > last 4 digits of Card No.
Customer remembers his Debit Card Number
BLOCK < space > A < space > last 4 digit of A/c No.
Customer remembers his Account Number
BLOCK < space > ALL
Customer does not remember his debit card /account number
BLOCK < space > HELP
To know the different option available for card blocking
ODREQ < space > Y PMJDY OD request through SMS
PMSBY < space > Nominee name < space > Y Enrollment for Pradhan Mantri Suraksha Bima Yojana (PMSBY)
PMJJBY < space > Nominee name < space > Y
Enrollment for Pradhan Mantri Jeevan Jyoti Bima Yojna (PMJJBY)
UID < space > 12 digits Aadhaar Number < space > last 4 digit of account number
To link Aadhaar with Bank account
To receive transactional SMS alerts in preferred language

Public Information Officers (PIO)

First Appellate Authorities

Zone Current FAA Contact No. Email Address
Ahmedabad Mahesh M Bansal 079 - 26473060 zm [dot] ngz [at] bankofbaroda [dot] com 8th Floor, BOB Towers, Opp. Law Garden, Ellisbridge, Ahmedabad - 380006
Baroda Rajesh Kumar Singh 0265-2316500/6387333027 zm [dot] sgz [at] bankofbaroda [dot] com Zonal Manager, South Gujarat Zone, South Gujarat Zone, Suraj Plaza - III, Sayajiganj,Baroda-390005, Gujarat
Bangaluru Sudhakar Nayak A D 080-25130700 zm [dot] karap [at] bankofbaroda [dot] com Bank of Baroda, Regional Office - North,2nd Floor, 41/2, Vijaya Tower, M.G.Road, Trinity Circle Bangalore -560001.
Bhopal Girish C Dalakoti 0755-4289103/8817405901 zm [dot] mpz [at] bankofbaroda [dot] com Bank of Baroda, Zonal Office (Bhopal Zone), Plot No. 202, Ganga Jamuna Complex, M. P. Nagar, Zone-1, Bhopal-462011
Chandigarh Vimal Kumar Negi 0172-2745239/40 zm [dot] chandigarh [at] bankofbaroda [dot] com SCO 185-187, Sector 9-C Chandigarh- 160009
Chennai S Rengarajan 044-23454348 zm [dot] sz [at] bankofbaroda [dot] com Bank of Baroda, Zonal Office, Baroda Pride, New No 41, 3rd floor, Luz church road, Mylapore, Chennai- 04
Ernakulam K Venkatesan 0484-2867800 legal [dot] ekmz [at] bankofbaroda [dot] com Zonal Office, Ernakulam, 5th Floor, M G Road Metro Station Complex, M G Road, Ernakulam
Hyderabad Man Mohan Gupta 040-23287217 zm [dot] hyderabad [at] bankofbaroda [dot] com Bank of Baroda, Zonal Office, D NO 289-6-3, 1st floor, karim Manzil, Old MLA Quarters Road, hyderguda, Hyderabad, Telangana- 500029
Jaipur Mahendra Singh Mahanot 0141-2727101 zm [dot] rz [at] bankofbaroda [dot] com Baroda Bhavan, Plot No.13, Airport Plaza,Durgapura,JAIPUR-302018
Kolkata Debabrata Das 033-23401602 zm [dot] ez [at] bankofbaroda [dot] com Eastern Zonal Office, Baroda, Gn-Block, Sector-5, Salt Lake City Tower, Plot-38/2, Kolkata, 700091
Lucknow Brajesh Kumar Singh 0522-6677607/08 zm [dot] upu [at] bankofbaroda [dot] com Bank of Baroda, Zonal Office, V-23, Vibhuti Khand, Gomti Nagar, Lucknow- 226010
Mangaluru Ghayathri R 0824-8423900/9869239649 zm [dot] mangalore [at] bankofbaroda [dot] com Bank of Baroda, Zonal Office, Vijaya Towers, II Floor, MSRS Road, Mangalore, Karnataka
Meerut Amar Nath Gupta 0581-2420563 zm [dot] wupu [at] bankofbaroda [dot] com 1st Floor, 129-D, Civil Lines, Bareilly, U.P.-243001
Mumbai Jagdish Tungaria 022-22615736/ 22624419 zm [dot] gmz [at] bankofbaroda [dot] com 3 Walchand Hirachand Marg, 3rd Floor, Ballard Pier, Mumbai- 400001
New Delhi Sammita Sachdev 011-23322949 zm [dot] nz [at] bankofbaroda [dot] com 8th Floor Bank of Baroda Building, 16 Parliament Street New Delhi-110001
Patna Sanjeev Menon 0612-2557643 zm [dot] bojz [at] bankofbaroda [dot] com Bihar-Ordisha-Jharkhand Zone, 5th Floor, Anand Vihar, West Boring Canal Road, Patna- 800001
Pune Manish Kaura 020-25937101, 020-25937107 zm [dot] mgz [at] bankofbaroda [dot] com Bank of Baroda, Zonal Office, 2nd Floor, Sharda Centre, 11/1, khailare Road, Erandwana, Pune- 411004
Rajkot Vijay Kumar Basetha 0281-2440262 Zm [dot] rajkot [at] bankofbaroda [dot] com Bank of Barod, Zonal Office, 2nd Floor, Bank of Baroda Building, Near Head Post Office, Jubalee Chowk, Rajkot.
Head Office (Baroda) Pankaj Mittal 0265-2316792 gm [dot] ops [dot] ho [at] bankofbaroda [dot] com Bank of Baroda, 8th Floor, Surajplaza-1, Sayajiganj, Baroda, Gujarat- 390005
BCC Dheerendra Settipalli, 022-66985702 gm [dot] legal [at] bankofbaroda [dot] com Baroda Corporate Centre, C-26, G-Block, Bandra Kurla Complex, Mumbai 400051.

Overseas Offices / Branches

Nodal Officer for Banking Ombudsman

Forms Center

Corporate Centre

Bank of Baroda,
Baroda Corporate Centre, Plot No. C-26, Block G,
Bandra Kurla Complex, Bandra (East), Mumbai 400051
Phone No. : 022- 6698 5000-04
Fax No. : 022-26523500

Head Office

Bank of Baroda
Baroda Bhavan
7th Floor,R.C. Dutt Road,
Vadodara-390 007, (Gujarat) India.
Phone No. : 0265-2316792
Email : cs [dot] ho [at] bankofbaroda [dot] com


Bank Of Baroda Manager Reject to my File

Dear Sir My self Priya Sharma From Kanpur Uttar pradesh i have Many Issue of your Bank Because My Account Opening date is 22/05/2020 but branch is not Any Document as like Passbook Or Atm Or Checkque book and Most Important I have Apply to (Pradhaan Mantri Mudra Yojna ___ Tarun Loan) In your bank of Baroda Karrahi 208027 Kanpur Uttar Pradesh But your Branch Manager is Reject to my file every time this time He Sarve to my Bussiness but he say I don't gave to any loan any people your branch manager .. Mr. Deelip Shukla So manager Rejected to my files many time but your Department Officer As like Regional Manager . General Manager I calling you so They tell me Regional officer There is no Rm Office Now You tell what i do As is Success in this month Because loan is not done under 10 date so i complaint to everyone Rm.Gm.Manager In CM office and Central Financial minister Mrs. Nirmala Sita Raman . And I have Done To Fax in. Up Cm

worst service

very bad service, change of my phone number applied for two months nothing happened. account dormant, a couple of times applied for activating account no response, what a joke you can't your own money. Real i--- bank.

Bank of Baroda and RBI Ombudsman

1. I had opened with the BoB International Branch, Baroda in 2015: (a) Debit Card not sent (b) no statements of my account (except for one)
2. I visited the Branch again in 2017 and was promised that everything would be resolved but nothing happened.
3. Two foreign current deposits were made into the account in 2017 and my communications in 2017 to August 2018 failed - no Debit Card, no pin number, no statement, no interest on my deposits.
4. Wrote to RBI Ombudsman (Ahmadabad) - BoB decide to provide a statement showing interest amounts (but no interest rates are given), send a Debit Card and a pin. However, could not get anything working
5. Traveled to India again - visited the Branch for 3 different days over a 5 week period and spent approx 6 hour in total. Still could not activate the Debit Card or get internet associated with my account to work. Returned to Australia with a promise that a new pin had been requested and it would arrive by courier.
6. RBI Ombudsman unilaterally closed my complaint file and I still have no pin number and nothing is working.
7. I have since written to the Ombudsman to keep my file open as the case has not been resolved.
Unfortunate that the PM and his team works so hard to get the nation up to speed and some Banks don't care less.

complain about BOB NRI branch

i am having an NRI account with BOB. this is a 3rd week and my problem wasn't resolved yet. one of my FDR which matured on 4th July 2020 which was supposed to be auto renewed. i received SMS for that saying that the said FDR will be renewed if no instructions given by the customer. i wanted it to be renewed so i didn't write any instructions. after more than 4 months on 20th November 2020 i received another SMS about some amount being credited to my account. after inquiring with BOB i received email after 2 weeks that bank system had a problem so the said FDR was discontinued and they credited the amount with normal interest rates to my account. my question was that i didn't want to break my FDR, i wanted it to get renewed for another year. if they have a system problem they should rectify at their cost not on customer's cost. is there someone who can advise me about this if i should look for legal advise or complain to RBI or any other?

Fraudsters Bankers.

Respected Sir / Madam

This Message Is Regarding The Complaint Of Bank Of Baroda, Andheri Branch, Mumbai, Mumbai Metro(N) INDIA.
Sir We Have Deposited Rupees Three Crores ( Rupees 3,00,00,000 ) Against The Purchase Of M/s RUSI PHARMA (P) LTD. To The Bank For Which We Also Possesses The Receipts And No Dues Certificate.
We Wrote The Higher Authorities Of Bank Of Baroda Regarding The Registry Of Company On My Name.
But After A Very Long Period Of Time Nothing Have Been Done On Their Behalf & Neither Do They Replies To Our Mails.
They Are Neglecting To Register The Company After Receiving The Payment From Our Side.
I’m Also Attaching The Scanned Copy Of The Documents Received By Us For The Same By Bank Of Baroda.
Please Do Look Into The Matter & Resolve Our Issues As Soon As Possible.
Also Mentioning The Contact Mail Id For The Concerned Bank.
ANDHER [at] bankofbaroda [dot] com
I'm So Much Depressed With The Circumstances That Have Been Created & Sometimes Willing To Suicide.
It's My Hearty Request You To Please Do Something About This As Soon As Possible.

Thanks & Regards,
Sudhir Kumar ( Director )

Refund money didn't reflect on my account

Dear Sir, I bought an item from Amazon but they delivered in a wrong place so they refunded my amount already and they provided me the refund reference number but the above mentioned refund amount isn't reflected still yet in my account.So,please kindly help me. Yours'Sincerely Brajabashimayum Basanta Sharma

Taking to much time to provid passbook and check book

Veary bad servise taking 2 3 week for providing me cheack book and passbook

About demand draft

BOB Ashoka Garden Bhopal take about one and half hour to prepare demand draft.which kind of banking same same