WazirX Customer Care

Organization: 

Emails

  • hi [at] wazirx [dot] com (For partnerships & enquiries)
  • business [at] wazirx [dot] com (For corporate account/KYC queries)

Install App

Important Links

Steps for KYC

Address

HD-024, WeWork Enam Sambhav,
C - 20, G Block Rd, G Block BKC, Bandra Kurla Complex,
Bandra East, Mumbai City, Maharashtra, India 400051.

Social Sites

Comments

My account has been blocked

Sir, I am not getting understand why WazirX has blocked my verified account?
I request WazirX to open my account immediately because I am unable to run my account and trading , please open my account.

My kyc is pending it's more

My kyc is pending it's more than 48 hours evry time i tried to deposit or withdrawal is ask for verification or kyc etc etc..while i hv done my kyc earlier please resolve the issue my email is anchalsingh2010 [at] gmail [dot] com name ritu kumari

Amount deducted from my account but not credited to wazirwallet.

I have made a payment on 09/03/2024 by instant deposit and amount deducted from my account but not credited to wazirx wallet.

my account is locked two month ago p

hii,i am dinesh kumar my account has been blocked two month ago due two PAN card link with aadhar card but i have linked PAN card with aadhar card two month ago but know my account block i am trouble in account pleas unlock my account as soon as .

My Account is locked

Dear sir,

My account has been locked please check and unlock, I'm already Aadhar card and Pan card linked.

Thanks,
Srinivasa Reddy Pasam

order issue

my orders are pending its not working.still stuck.

My account is locked

My account is locked

My account is locked

My account is locked when my kyc completed and pan addhar is also linked

Deposit is delayed

Hello, I deposited 20k through instant deposit option and am yet to receive the fund in Wazirx wallet

Sir , Mera mobile no.

Sir ,

Mera mobile no. Band ho gaya he aur jis email id se mai wazirx me login hota tha usually password yaad nahi he aur mera phone bhi naya he to
Mujhe mere wazirx account me mobile no. Aur email id change karne HE

Blocked account

Pancard and Adharcard is already linked but wazirx account is blocked nowday why process is slow.Many of people harm from account blocked then who is guilty for money loss .please resolve sudden

My treading has been locked

My treading has been locked plz unlock

Block my account

Me kafi din se wazir use kr rha hu lekin pta nhi ab mera account block kr diya .
Pls unblock krne ki krpa karein.

Account Blocked

My account is blocked PLease Unblocked

Trading unlock

Dear sir,
Mera wazirx account me trading locked he ise aap unlock kare taki me trading ker saku. Mujhe trading karne me bahut problem aa rahi he. Please sir mera Wazir X account unlock karne.

Account trading locked

Account trading locked

My account is blocked please acount unlock

Sir my pan card and bank acount is link wazirex please acount unblock

Withdrawal problem

Sar Mera wazir X mein withdraw Nahi ho raha hai koi coin bhi bye Nahi ho raha hai locket bata raha hai please sir isko Sahi karne ka kasht Kare

Wazirx is fraud or not

Why my no. and my name used by ZANMAI who is wazirx partners

All details is fake name wazirx is fraud company

Beneficiary - RAVI BEHL
Bank name - State Bank of India
A/c no.ZANMAI
A/c type - current

Couldn't withdraw the money

I deposited and bought usdt but couldn't withdraw it. Message says transaction have been blocked

Money deduct but not deposit

My amount 1000 is not refunded yet which was transferred on 15/07/2023 to Wazirx HDFCBANK account via TPT transfer through my Axis bank account to Zanmai Labs Pvt Ltd. I have sent email through different channels but no response yet.
Please refund money and please take immediate action.

Account blocked

My account has been blocked by AML team, 500 usdt, all mails have been messed up, no one is replying, all documents have been sent, now I have no option but to go to police.

My account locked

My account has been locked, please unlock

Hs

My accounts locked pleas unlock

My account has been locked please unlock

Dear sir
My account has been locked please check and unlock, I'm allready adhar card and Pan card linked.long time locked please sir unlock.
Thanks

Is your issue resolved?

Is your issue resolved?

As I lost my mobile I need to

As I lost my mobile I need to reset 2fa (2 factor authentication).I tried to upload the video but couldn't hence I sent thro email.kindly help me

Amount deposited via TPT failed and no refund yet

My amount 20000 is not refunded yet which was transferred on Dec 24 2022 to Wazirx HDFCBANK account via TPT transfer through my HDFCBANK account to Zanmai Labs Pvt Ltd. I have sent email through different channels but no response yet.
Please refund money and please take immediate action.

Thanks,
Durga prasad

Tried to withdraw my money

Tried to withdraw my money from wazirx but withdrawal verification email is not sent on my registered email. Please help

E mail id change

Sir
Please my registration email id change..from…motiarhazari9933 [at] gmail [dot] com
The new email id.,,universalinterior2009 [at] gmail [dot] com
Please

P2P USDT not received

Dear sir
Two hours ago I make payment for INR deposit
But the seller not transferred USDT to my account

COINS NOT DEPOSITED

My friend sent bbtc of 125$ to me through binance and still I have not recd it in my wallet last 14 days they are using my money and saying it is not listed with wazirx than why did the accept the coins they must reverse it but they didn't and customer service is the worst service of wazirx

Not able to deposit INR

Hi team,

I'm in big trouble to deposit INR to the wazrix wallet.my indian account Internet banking is not working keep asking for reset password, tried all possible ways still the same.

Why there is no other payment options like phone pay, mobiwiz and other payment options?? Plz help us to add money to wallet.

There is no human for live chat

Regards
Avinash

p2P amount default refund issue

Dear sir my amount please refund

INCLUSION OF MORE BANKS FOR NET BANKING

Dear Sir
Due to closure of UPI Money transfer to wallet we are unable to deposit money through upi payment and for net banking transfer our bank is not in your list so request you add for net banking of sbi/hdfc bank/axis bank so that we can easily transferred fund to wallet and start trading asap . Hope that you will do the needful asap.
Thanks
Regards
SHARAT KUMAR SINGH

Net banking

Why to removed Indian bank net banking.......please add it.

Wazirx coin not deposit

My binance wallet wazirx coin withdrawalsuccessful but wazirx account not show wazirx coin plz help me

Deposit and withdraw issue

I am unable to deposit and withdraw any currency from wazirX to Balance since today noon. As I have merged binance to wazirX.The problem is that I can't see deposit and withdrawal option for any currency on wazirX. Plz sort out this problem immediately.Thanks

Withdrawal is blocked

Sir, I'm not able to withdraw (transfer) my coin it's show your withdrawal is blocked. Why my withdrawal of coin blocked?

did it get unblocked ,if so

did it get unblocked ,if so how. i have the same issue

Madarchodo hai

Kot batayega Wazirx ka contact number kya hai

Seller has not confirm the payment

Sir mne seller k account m amount daal diya h par seller ne mera payment confirm ni kiya h

Forgot password

I lost my old password. Please help me. Any link not receive to my mail after giving forgot password option after all process

My dogecoin is not sell

My dogecoin is not sell today... today's dogecoin is at 20.91...i set an sell amount at 18.22, 19.22 and 20.22...i set this sell amount even 2-3 days back...I don't know why this happen to me...and currently dogecoin is decreased to aprrox 17...please look into this matter...this is not good for wazir costumers as this happened...

The graph value of axs is

The graph value of axs is increasing but the value of the coin is not incresing

Payment deducted from account but not credited to WazirX

It has been two months that I am running from
Pillar to post to search for my money
There were two transactions wrongly done
Of same amount from my account on 2nd June 2021
Of 32566 through mobikwik for WazirX
One amount credited to WazirX but another was not
My bank says it’s lying in icici bank of merchant
And mobikwik says this amount is credited to WazirX

Please check and do the need ful as there are two
Transactions of same amount but only one credited
To WazirX account

Rohit Malik

was your problem solved

was your problem solved because i am having the same issue

Amount Deducted but not credited

I am also facing this same issue, I have transfered15000 Rupees in wazirx through mobikwik. But the amount is not yet credited. The amount is successfully debited from Mobikwik . I have contacted wazirx . but no response.

Amount deducted from wazirx account thru P2P

Amount deducted from wazirx thru P2P, However I have confirmed buyer for this transaction by mistakely latter I checked my bank account it's not reflecting.

Please assist to get it either back to wazirx or in Bank account.

1145.26 for $15.01 USD
Timing 31 July 07:52:49 PM

Regards
Ankit Fateshria

Did your problem got solved?

Did your problem got solved?

Amount deducted from wazirx account thru P2P

Amount deducted from wazirx thru P2P, However I have confirmed buyer for this transaction latter I checked my bank account it's not reflecting.

Please assist to get it either back to wazirx or in Bank account.

Regards
Ankit

Sir my usdt deposit address

Sir my usdt deposit address not showing please help me

Money disappeared

* Ticket no. 1698243
* Issue: Rs.1 lac missing
* 21 days without resolution
* Escalation: None, no individual call or mail, inspite of CC promises.

Made to do the following:
1. Raise a ticket
2. Submit your UPI ID
3. Submit bank statement
4. Submit the snapshot of transaction
5. Highlight the transaction
6. Send the account details in which the money was transferred
7. Write to your(my) bank

Attachment sent:
1. My banks reply
2. My bank statement snap shot (marked)
3. UPI transaction snapshot
4. Beneficiary account snapshot
5. Mail to Mr. Shetty

Money Stuck

I deposited 20000 yesterday, Amount was deducted from bank, but still not reflecting in my wazirx account.

Amount deducted from My savings account but not credited

Team,

I have deposited 2000 to top up my WazirX wallet on 25-Jun-2021.

The transaction was through UPI Airpay mode.

Amount is deducted from my bank account but still not credited to my wallet neither reverted back to my savings account till now.

Please help me on this on priority.

All the details already provided to support team for this by me.

Thanks
Alok Tandon

My money not wazirX is created

Hlo I'm 21/06/2021 time 6.21pm I deposit 19000 but no Created My WazirX account

Amount debited but not credited to wazirx

Sir I had a transaction of 120 which is debited from my account but not credited to my wazirx account PLZZ help me to get out of it.

My money not wazirX is created

Hlo sir my account is 19000 Money sent 6.22pm but this time was no Credit Money My account

money not credit in my wallet dedcut in my account

please help credit my blance in my wallet.

Not refund my amount

Sir translation date 7aug 2022 no refund my amount

Fraud by wazirx treading app

My 2 token was lost suddenly from my cyrpto account in wazirx app .
Matic and wazirx token . I recently buy them but when i check them they are not there and my account money was also not there .

This is so shamefull wazirx
This is totally fraud please do something and refund my amount .

Money deducted but not recieved

My money has been deducted from my account but not received in my wazirx account or wallet

How to topup wazirx wallet

As the upi option is removed by
Wazirx and neft and imps are not processing because of some technical issue so can you tell me another way to topup.

My fund not transfer p2p seller

I have paid P2P through but seller not confirmed my payment

Please confirm my payment and transfer my usdt fund

Amount issues

Amount was debated from my account but not credited in wazerx 8499/- 18/2/23

INR DEPOSIT

Hi. In my accoubt Upi INR deposit option is noy
t.coming? why?

Seller not confaired p2p oreder

Today 11/06/2821 morning 7:57AM I placed order of 256 usdt seller match order and send money to seller account but seller not confirmed my order I have already send a proof of transection still not received my 210.02 usdt i repeat mail again and again still no any respond.

XRP Ripple sold @15 Rs only and not got refunded

Reminder 8th on mail from 5th May 2021

Still the issue not got resolved from 5th may 2021
My XRP Ripple got sold at the rate of 15 Rs at that time price of XRP ripple was 100 + Indian rupees
From 5th may i am in followup sending mails but not got resolved

Snapshot FYI, Please

Regards Sachin chopra

Deposit payment

My deposit not come in my account
please help me

Amount debited but not credited to wazirx

Hi I transferred 3000 rupees to wazirx account through my G Pay,the money is debited from my account on (11/05/2020) but its not credited to my wazirx account still now,why it is not yet deposited in my wazirx account ,so kindly please give me information

Dear WazirX team, I

Dear WazirX team,

I recently created an account on Wazirx app, did my KYC and also linked my UPI address to your app. Now the UPI is verified but no option for money deposition is showing up. Bank transaction are always in pending. Even your support mail replies are dodging the main points of the complain.

Please look into the matter.

Money Transferred by net banking , amount deducted from account.

I have deposit the 13500 INR on 2/6/2021 but the transaction failed by the wazirx and the amount was deducted from my account still not credited to my account nor to wazirx account. Please help me and refund my amount as soon as possible

Deposit t

Dear sir ,
I have Successfully Done payment my side By MOBIKWIK To Wazirx Account but Transaction doesn't done yet now and Amount also Cut from my bank Account And Ammount also Not showing In Wazirx Account. My Amount. Is 2951.33 . Please Refund my Balance
I am very upset for this Pending Transaction.

Name Ashish Bhawsar
Total Amount 2951.33
Date and time - 28 may 2021 time 19:24
Transaction ID - 228585

No refund of debit money

I have credited 10000 through wazirx app in their account but no credit of money is there.
And no help by your side
No refund is there
Please solve the issue

Please helf

Hi I transferred 100 rupees to wazirx account through my central bank ,the money is debited from my account on 29/5/21,but its not credited to my wazirx account still now, why it is not yet deposited in my wazirx account

Please deposit my money in my wazirx account

Hi I transferred 3000 rupees to wazirx account through my hdfcBank ,the money is debited from my account on 10/5/21 to 20/5/2021,but its not credited to my wazirx account still now, why it is not yet deposited in my wazirx account,
My mail id - md [dot] samisaifi0786 [at] gmail [dot] com

P2P: Dispute

I had placed two sell orders on wazirx P2P, 7-8 day ago but the buyers has still not sent me the money and all my USDT is locked.
It has been more than a week and still my order is in Dispute, Kindly help me!

Money Debited From MobiKwiK wallet But not credited into WazirX

Today morning 11,474.57rs i was transferred from MobiKwik wallet to WazirX wallet. Once the transaction is completed money is debited from MobiKwik wallet but not credited into WazirX wallet. I was registered a complaint in Wazirx and also in MobiKwik. Kindly do the needful as soon as possible.

Deposit

I have deposit 10000rs in wazirx wallet in 9th jun but Amount is deducted but not received in wazirx wallet and not received in my bank account please help me

Payment issue

Hi I transferred 1100 rupees to wazirx account through my google pay upi id,the money is debited from my account on (26/05/2020) but its not credited to my wazirx account still now,why it is not yet deposited in my wazirx account ,so kindly please give me information

Unlock my account

Sir mera account lock bta rha he kisi bhi trh se trading nhi ho rhi he ise unlocked kr dijiye mene karib 15-20 mail.kr chuka hu koi bhi reply nhi kr rha he na koi clustered care number bhi nhi he or na koi mail ka reply ho rha he jld se jld ise ise unlocks kr dijiye ....

Deposit problem

Wazirx मे deposit करने में problem हो रहा है. कारवाई करने के बाद मैसेज आता है दो option लिये होते है .STEP 1 click on the link send by you bank or in app notification.
STEP 2 PLEASE OPEN YOUR PREFERRED UPI App and approve the transaction by entering the MPIN/UPI PIN लेकीन नाही बॅंक से और नहीं कीसी app पे नोटीफीकेश अरहा ह Please इसका हल निखारे.

Deposit issue not credited our wallet

Hi I transferred 2500 rupees to wazirx account through my upi id,the money is debited from my account on (27/05/2021) but its not credited to my wazirx account still now,why it is not yet deposited in my wazirx account ,so kindly please give me information plz replay

Money deducted from bank account

Please help me

Not credit ed

Hi I transferred 3000 rupees to wazirx account through my Mobikwik wallet id,the money is debited from my account on (25/05/2020) but its not credited to my wazirx account still now,why it is not yet deposited in my wazirx account ,so kindly please give me information

not get my wazirx a/c Refund problem

I am a new customer, I have deposited an amount of 10000 from my axis bank to
Wazirz account today 24/05/2021.
The Wazirx has been no refund in my wazirx account.
Wazirx account name is yes bank
Plz help me

Regarding the kyc

Actully I have missed my pan card but I have Xerox copy off pan but I have uploaded my Xerox copy off my pan but wazirax have cancelled my kyc plz aprrove my kyc

pancard documents uploading problem

my account kyc in document uploading problem errors screen msg - already taken pan

Money deducted

Money was deducted at 20 May 2021 but not credit in my wazir x wallet so kindly help to credit my money as well as wazir x account or my bank account

Payment issue

Hii I'm mohd adil I'm a student i have Debited rs1500 from my mobikwik wallet to wazirx wallet my money is detected but still not credited to my wazirx wallet please help me sir either if possible return my fund or credit to my wazirx wallet