Sony India Toll Free No. 1800 103 7799

Organization: 
Toll free Number(s): 
  • 1800 103 7799 (For Sales & Service) (All Days 9:00am to 7:30 pm)
All India Number(s): 
  • 011-6600 6600 (New Delhi)
  • 011 -4245 8800 (New Delhi)
  • 080-6660 5555 (Banglaore)
  • 044-4040 3500 (Chennai)
  • 022-6128 8000 (Mumbai)

Email

  • sonyindia [dot] care [at] ap [dot] sony [dot] com (Customer Support)

Important Links

Install App

Sony India Branch Offices

City Name Contact Details Address
East
Bhubaneswar Phone No: 0674-2391914
0674-2391915,
Fax No: 0674-2391910
Unit # 225, 2nd Floor,
DLF Cyber City, Patia,
Bhubaneshwar-751024
Guwahati Phone No : 0361-2237857
0361-2237859
1st Floor, Monal Tower,
Opp. Assam Secretariat,
G.S. Road, Dispur,
Guwahati -781006
Kolkata Phone No : 033-66432003 WS House,Street No.
2nd Floor 360 Premises No.
14-360 Plot No. DH-6/8,
Action Area I, 1D, Newtown,
Kolkata, West Bengal 700156,
Patna Phone No : 0612-2599960
0612-2599961
6th Floor, B.S Complex,
Raja Bazar Rukanpura, Bailey
Road, Patna - 800014
Ranchi (Rep. Office) Phone No : 0651-2331222
0651-2331221
Unit No. 901 & 906, 9th
Floor, Mahabir Tower, Main
Road, Ranchi – 834001
North
Chandigarh Phone No : 0172-6655555,
Fax No : 0172-6655566
3rd Floor, Adarsh Mall, Plot No
50, Industrial and Business Park, 
Phase-2, Chandigarh - 160002
Delhi Phone No: 011-42458888,
Fax No: 011-42458800
A-18, Mohan Cooperative
Industrial Estate, Mathura Road,
New Delhi - 110044.
Ludhiana Phone No : 0161-4632222,
Fax No: 0161-4632225
SCO 38-39 G, 1st Floor, BRS
Nagar, Ludhiana -141012
Ghaziabad Phone No : 0120-4940150,
Fax No : 0120-4940180
24 Advocate Chambers, 2nd Floor,
RDC Raj Nagar Ghaziabad,
Uttar Pradesh-201002
Jaipur Phone No : 0141-4041896,
0141-4041897,
Fax No : 0141-4041894
C-7, Sultan House, 1st floor,
Sawai Jai Singh Highway,
Bani Park, Jaipur - 302016
Lucknow Phone No : 0522-4921555,
Fax No: 0522-4921510
4th Floor, Eldeco Corporate
Chambers, Vibhuti Khand , Opposite
Kisan Mandi Bhawan, Phase 1 Gomti
Nagar, Lucknow - 226010
Gurgaon Phone No : 0124-4896200,
Fax No: 0124-4896220
Global Business Centre, Plot no. 32,
Ground Floor, sector -44 ,Gurgaon,
Haryan-122002
South
Bangalore Phone No : 080-66605555,
Fax No : 080-25294987
30, JNR City Centre, 5th Floor,
Raja Ram Mohan Roy Road, Near
IBIS Hotel, Sampangiramnagar,
Bangalore-560027
Mangalore Phone No : 0824-2455989
0824-2455990
0824-2455991
Fax No: 0824-2455988
#2-1-2/6(2), First Floor,Hill
Groove, Chilimbi Hills,
2nd Cross, Mangalore - 575006
Chennai Phone No : 044-40403500,
Fax No : 044-40403600
Centennial Square, 6th Floor,
No. 6A, Dr. Ambedkar Road,
Kodambakkam, Chennai - 600024
Cochin Phone No : 0484-6619550
0484-6619555,
Fax No : 0484-2318629
2nd Floor, Muscat Tower S.A.Road,
Kadavanthara,Cochin - 682020
Coimbatore Phone No : 0422-4334455,
Fax No : 0422-4334456
III Floor, 1025/1 Skanda
Square, Avinashi Road,
Coimbatore - 641018
Hyderabad Phone No : 040-67680200
Fax No : 040-67680300
1st Floor, Queena Square, #6-3-553,
Erramanzil Road, Somajiguda,
Hyderabad – 500082
Vijayawada Phone No : 0866-6467020-35,
Fax No: 0866-6467035
Door No. 59-10-1/A,Matha
Towers , 4th Floor, Ring Road,
Patamatalanka, Vijayawada-520010
West
Ahmedabad Phone No : 079-26301760
079-26301787,
Fax No : 079-26301766
Office No. 1101, 1102, 1103,
1104, 1105. 11th Floor, Ratnaakar
Nine Square, Vastrapur,
Ahmedabad 380015.
Indore Phone No : 0731-4744600,
Fax No: 0731-4055761
Office No. 403A & 403B, 4th
Floor, Brilliant Solitaire Plot No.
6-A, Scheme No. 78, Part-II,
Vijay Nagar, Indore-452 010 (M.P)
Mumbai Phone No : 022-61288000,
Fax No : 022-28312935
2nd floor, Crimpage Corporation,
Plot No. 57, Street No.17, MIDC,
Andheri East, Mumbai - 400093
Pune Phone No : 9899944284 Office no. 201, 202, 203, 206,
2nd floor, Shree Ganesh Imperia
Square, Survey No. 175/3, Wakad,
Pune - 411057
Nagpur Ph No : 0712-6689700
Fax No: 0712-2053542
Artefact Towers, Block No-109,
6th Floor, Kh-No.54/3, Chhatrapati
Square, Wardha Road, Nagpur- 440015
Raipur Phone No : 0771-4206000 Office No. 633 to 636,
6Th Floor, Magneto Mall,
Labhandi,Raipur, C.G.
Surat Phone No : 0261-6500628 Office No. 301 – 302, Trinity Business
Park, L. P. Savani Road, Madhuvan
Circle, Pal, Adajan, Surat - 395009.

Sony India Registered Office

Head Office 
A - 18, Mohan Co-operative
Industrial Estate, Mathura Road 
New Delhi - 110044
Fax No : 011-26959141/ 011-26959142

Social Sites


Comments

Poor Service and change of part of my Sony Home Theatre

I gave my Sony Home Theatre for repair to authorized Sony Home Theatre Service centre. After 3 weeks of reciept of my set, which had no sound problem, i was contacted by the service centre at 42 Gariahat Road, Kolkata. I was informed that the set is ready for collection after repair. I was repeatedly told that the CD section may not function properly. Whereas when the centre took the set for repair, they informed me that as problem of sound was there they will not touch the CD section. The CD player was perfectly playing when i gave it for repair
On 25 Feb 2021, I collected my set . At home when played the the CD,after 10 minutes it stopped playing. When i opened the top cover housing, i found that the CD player was changed from the original Sony player to a duplicate one.When i took up with the centre, various excuses were given and denied.
The Service centre is cheating customers and changing original parts with Duplicate ones.

Very poor quality SONY TV unreasonable repair charges

I purchased SONY TV and it stopped working within 2 years. When I contacted your service center Chandigarh JOB NO - JO1645425 to find fault. I was told mother board has gone and need replacement. I was further shocked when they asked me that charges will be Rs 7764. I brought back my TV without repair.
Is this the quality and customer service? i felt like a LOOT and cheating.
Sony management must look into this and resolve.
Regards
Navdeep

ALL APPS SUDDENLY DISAPPEARED

I have purchase sony Bravia KDL 43 W 772E IN 2019
I AM USING ALL THE APPLICATION NETFLIX, YOUTUBE, AMAZON PRIME, ZEE5 BUT
TODAY MORNING WHEN I SWITH ON MY TV ALL APP DISAPPEARED. I AM UNABLE TO USE ALL THOS APP.

Pathetic service from Sony

Hi All,

As a good wisher, write to you all, Never purchase Sony product which i made a mistake.
Purchase Sony HT-RT40 home theater, but after a month the product stopped working.I contacted the technical support and they raised a request. After 15 days the technician visited my place and took the product. Now its been 15 days the product is laying on the service center and i am trying to reach out to the service center and customer care, No response from them.

Please suggest how i can escalate this case. Else i will have only one option going to consumer forum.

Right

Yes you are right all sony products are not up to the quality

contact Bravia complain

Very disappointed with sony...I purchased Sony bravia-KLV 322G but after installation it is not connecting to internet although it is smart tv.it switches off and on automatically.. I tried to call customer care but unable to connect. I am very upset with this TV . Kindly replace it

Sony TV

I'm not satisfied with reliance digital and worst experience I ever seen in reliance digital and your empolyee not explain about difference between android TV and smart TV if customer not satisfied with you and you have be done anything for customer and you have done nothing for customer.

Inquiry for buying bluetooth transmitter and receiver

Which type of bluetooth transmitter and receiver needed dor W56D tv

Mother board faulty during SW upgrade pathetic product from SONY

Dear Team,

My Sony Led TV KDL-43W800D suddenly stopped working. It was showing only SONY LOGO after power on.

I spoke to SONY customer care on 28th dec 2019.
They performed basic troubleshooting and reset but TV was still showing black screen with SONY LOGO.
Later on I logged a complaint57787073 with SONY. On 30th DEC 2019, SONY Technician visited my home to check the TV and he informed that TV mother Board is gone faulty because of SW bug and they are saying it will take 11000 rs to replace the mother board.

This is ridiculous that entire mother board got faulty due to SW bug within 3 yrs of purchase. This is really illogical that SW issue damaged entire mother board this is making big hole in consumer pockets. I have seen lot of complaints on internet for this issue and hundreds of people have to bear high cost of hardware repair.
My 15 years old LG TV is working perfectly fine and this piece of Crap gone within 3 yrs of purchase..

Really pathetic quality product from SONY, Service center is calling very proactively to shell out 11000 rs for repair.. Intentions are very much clear...

NEVER BUY SUCH PRODUCT .....

LED Mother Faulty

Yes, You are right Mr. Sumit Sharma.
The same issue with me also and I have contacted many times to customer care but in my case The big brand company Sony is not having the motherboard of that Model. I had purchased the LED of 32000 of 32 Inch and now the Company is saying that Part is not available you can purchase new with 15% discount while I can easily avail 30-40% discount on Amazon & Flipcart e.t.c. They are making fool of us and playing with our money.
I request & suggest to everyone that do not purchase the items of Sony because after product sale the Service is pethatic..... worst. Company believes only in New sale not in service to Existing customers.

Fraud company

Never buy sony products. I bought 43inch led tv for 80 thousand rupees and within two years a horizontal line has come. Customer care is saying that i sold pay for the service. What is the use of buying branded product. I should had bought a chinese tv instead.

Extremely bad quality LED tv

I purchased an expensive Sony Bravia LED TV in 2014 for Rs 50,000 and have already changed the motherboard and led light within 2 years. This has cost additional Rs 20,000.
The servicing centre says that they cannot do anything. If I have to spend money every two years, why should I buy an expensive Sony TV, which is advertised as the best?
I demand an enquiry as to why does motherboard gets spoilt in 2 years. Also will write to consumer complaints cell. Sony is also not upfront while receiving complaints and their service person also delay visit on site after complaining.
If customer care of Sony received my complain, please contact and help me, since my tv has stopped functioning again.

Communication is very wost not response

New model sony bravia led t.v purchase on.07.08.19.your company is not fixed and demo in 11.08.19
So your company is worst communicate in customer .call bigup is totally waste and communication is wrong information
Tell to customer.so i give to complain consumer court.

NON FITTING LCD TV

purchased on 23/10/19 vide invoice no.ktplcin000373091 but same is not fitted by service station panvel
despite several requests by me the only answer given by mr.gupta was "ADAMI BHEJ DIYA HAI"SO IN diwali seson my lcd tv left uninstalled due to unresponsive officials of service station.SO MAY I RETURN THE LCD TV TO THE KOHINOOR TELEVIDIO PANVEL AS THERE IS NO OTHER ALTERVATIVE.
INDRAKANT KALAN MOB.9029931xxx

Sony service

I don't like Sony service.
I purchased Sony led which is defective
And in warranty period.

But Sony charged for repairing TV.

Then, why give warranty if we paid for repair

So bad service

Requesting for discount

I bought sony TV 43×7002E sl no.8014438 on 24/04/2018 warranty period is one year... I am proud of sony products..so I purchased ur company tv.but within 14months TV is not working properly.when I contacted Sony service they send their man and told it has a motherboard problem.so it need to replace and its cost 10000 but when I request for discount they told 1200rs discount..so I am very disappointed..bcz within a year and two months it get some problems.. I am not expected this..so I am requesting plz make as much as more discount and keep up ur name of ur company..

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Best regards,

Cheel

Defective product and no engineer support defaulter company

I purchase a tv which is defective they demanding money to repair under warranty.

I send a request in Govt of India stop this company in India as they sold defective products.

No customer support the CEO of company is not responsible person to give reply.

Need to stop business in India.

Regards,

Sukhnand Kumar

Worst service in the world.

The service is horrible. I am contacting since 16th Oct 2018 but no body is responding since lapse of 15 days. I don't expect this type of service from a company like SONY. I suggest all not to buy any Sony product. Then the company will realise what is the value of the Customer.

Sony Sab

Stop showing unlimited advtg and repeating the episodes
Why are u asking us to give miss calls for Sony Sab

Soni liv start

श्री मान जी
नमस्ते
मेने मोबाइल app सोनी लिव पर लिव kbc देखने के लिए get प्रीमियम के ऑप्शन को दबा कर दिए प्लान 99 रुपये एक माह के शुल्क को गूगल पे के माध्यम से 99 रुपये का भुगतान कर दिया और बैंक से पैसे भी निकल गए खेद के साथ लिख रहा हूँ कि लिव kbc नहीं प्ले हुआ और गेट प्रीमियम का ऑप्शंस आता रहा कृपया समाधान करे

Resolved issues and a happy customer.

I am writing here this because I am a happy customer with the services of sony and its products, however, I too face problems in my various devices but the tech support team proves very helpful here. I call few of the companies named India customer care, a2zpccare, and however find fruitful results.

I would like to give their no. to you guys so that you can also get benefits from them.

Cc to bas an bc not n

Fbn be see ext vgvv Feb vbbb by her kj

Very bad service even number of times registered complaint

Hi,

We have sony Bravia LCD 32 inch and facing problem in picture and complaint registered in last one month and continuously called up Sony Customer care number, but till date no technician visited home to check the problem. I understand there is no worth paying to Branded like SONY . SO I suggest do not take any branded product and if there is any problem and there will not be any post sales support and you have to waste your valuable time.

Home theater

23/08/2017 I have purchase "sony BDV E4100" home theater. But I had a problem of subwoofer in 7 months, but it went as if it was in the warranty,
but then after 2 months back I encountered the same problem, she also showed up in the warranty.
But for the third time, the same suspicion came on 06/09/2018.
So, who is responsible for the problem of three times in one year ...?
I had a complaint earlier on sonycare but I did not get any response.
#Let me change the whole system, return my money, otherwise increase the warranty.
I hope that the implementation of my complaint will be completed as soon as possible.
Mr.Bhushan M. Daki

Service Request for Sony DVD home theater

Every time when I put on the power on DVD home theater system ( model no - DAV - DZ 810) one warning display every time that is " Push power protector on" . Please do the needful at the earliest.

Sony Bravia TV installation delay

I had purchased Sony Bravia TV W672E through Amazon on 21st July & registered installation request on 23rd July, my request ID - *** , Till date my TV is not installed yet even after so many follow ups with Local Sony service center.I had called them more than 20times, I had requested them to come for installation after 6.30pm or on Sunday due to my office working hours,but they had denied my request. So, I took leave yesterday for installation and planned with service team to install after 2pm, even after many follow up, no one came installation yesterday.
I had purchased Sony TV due to product quality, but I am totally upset about Sony service quality. I am ready to return back this TV, due to service dissatisfaction.

Demo issue

I'm taken sony bravia 43 inches TV..we are try to sign in TV not taken any Gmail login or Sony login...IAM call to to Sony servicing center person 3 to 4 time's he is not responding my problem and nobody give TV Dimo... how to operate TV without Dimo..pls understand my problem and issue close as soon as possible..

Ok bhad me jao

Ok bhad me jao

sony tv bad service want replacement

have purchased Sony LCD TV bravia cx32 in 2012.now im facing problem in video.i called vijsyawada servicec station but no proper response.Your service engineer mr.ajay has not visited my home and just asked for a video of display , after checking watsapp video he advised to replace the display screen saying its display screen is disorderd and it will take approx Rs.12000.
Being a customer I would like to raise a serious concern that Where is reliability of brand like Sony ltd? Why the display screen will get damaged in short period.if it happens so then what is the difference between Sony and another local brand.Please reply.
1. I don’t see any point in paying so much for repair purpose with such product, which already is having manufacturing defects.
2. What is the guarantee that after one year the panel does not fail or any other part does not work after the panel is changed, do you expect your customers to suffer and spend their hard earned money on your bad quality products.

Brand authorisation of online e commerce website Paytm Mall

Respected Sir
I hereby want to inform you that i am customer of Paytm mall. Recently i have ordered Sony headphones MDR-XB550AP with mic from Paytm mall.
I have read many reviews on Quora.com that the paytm is not the authorised seller of sony. Therefore Sony doesn't provide any kind of services to the products buyed from Paytm Mall.
Kindly make my doubts clear and guide me with correct information.

Repairing tv

Sir,my led tv is not working there is a problem it cannot saw pictures but it have only sound effect so plz tell me whata the problem in this ?

Dualshock Thumbsticks Peeling

Sony Service center haldwani refuse to repair dualshock 4 thumbsticks. Thumbsticks peeling problem occurred few day ago. Sony Service center haldwani suggest buy one dualshock 4 thumbsticks and said there is no repairing available for dualshock 4. My product is not under warranty.

brand new TV not working properly

My Name is Mr Nikhil Bhikhu Gore,I have purchased Sony Bravia KLV W772E on Date 12th may 2018 from Flipkart,just in period of one month TV started showing problem like ,TV sonetimes automatically switch off and gets switch on after some time ,I did not understand what is the problem Behind this

chipping off of the Sony Brand Logo on my Bravia TV

I have a Sony Bravia RMT- TX1111P model . The Y from the Sony Logo on the logo panel came out while the house maid was cleaning the tv with a cloth a few months back . Since then I have tried sticking the Y on the logo panel but it comes off every now and then . Now we have lost the Y and the SONY logo panel looks very odd without the Y. Request if this could be fixed from your service centre .

Thanks

Vipin

Horrible experience with SONY Bravia LED

I had bought a Sony Bravia LED KDL-40W650D around September 2016. Not even 1.5 years have elapsed and the TV has started giving us problems. After watching for 20-25 mins, lines starts appearing on the TV screen and the screen freezes (sound continues in the background). This is just unacceptable from a brand like SONY, whose TV are the most expensive ones as compared to the other brands.

The service guys says that the display panel is faulty n may require replacement. This would cost around 15 to 20 thousand.

I have lost all my trust in SONY...if you are charging premium prices for your products then atleast you should manufacture quality products.

Please don't buy any SONY products.....

home theatre repair

sir,

i have purchased sony home theatre HT RT3 model from sathya showroom tirukoilur villupuram distrtict tamilnadu, now woofer only still not working
complaint to sony customer care last one week but did not solve the problem already 4 time complaint to customer care what to do please the solve the problem

repair of sony led tv bravia

My sony bravia LED tv has developed a technical snag due to which TV when ON get automatically OFF then again get ON automatically. Could you please depute your service person to understand the problem and put TV back in order. TV has developed this problem just three years after its purchase. Sony is known for its brand image. Technical glitches in your product within 3 years is certainly a cause of worry to customers. Your aim should be to retain the goodwill with which you are known in market and not hefty amount towards service. Please depute you person to check the fault.

Sony bravia tv

My tv bling red light in 5 times

TV is not working properly

When I turn on my TV the logo will show three times and then the green light became red and it's started to blink

Please help me......

Delay in delivery

I placed my order for pj675 AT Trichy Sony center on 26th April I had paid the full amount of the product they promised me to deliver on 28th April , yet I didn't receive the product, I had celebrated my daughter's birthday without that product, I need immediate reply by return mail.

My complain Still pending my BRAVIA TV screen damage

My complain no 2540166 is still pending. Service centre not taking any response and they have collected visiting charge and no solution provided even after 1months.

Regarding TV installation

I have purchased TV outside India and asked Sony Toll Free to arrange for demo/installation in India but they refused to provide service for demo/installation. They informed that they can provide services under warranty but not for demo/installation. Is this not strange? It is not justifiable not providing services for demo/installation. If so I will not recommend anyone to buy Sony products.

Regarding service of Sony T V

Sir,

I have purchased a Sony T V set 32R412D 80cm from M/s Harsha Dharwad and the copy of the bill is enclosed. M/s Harsha enrolled a complaint of my TV ie regarding display problem. In this connection Your Davanagere Service provider sent a technician to my house. He told that Said T V set requires cleaning and has dust and insects in box. He wish to charge Rs.1100/-. But I told that this Service charge is too high but he told that this sony company authorized services and customer has to pay that much of amount. Sir, I hav purchased your T V product just one year back but you are charging this much of charges to provide service that to warranty period.[pl.refer bill].

Therefore I request you to kindly provide good services with reasonable cost.
I hope that you will consider my request favorably

Thanking you,

Yours faithfully,

B G Makal,
1st Main 7th cross,
Vinayak Badavane, Vidyanagar,
DAVANAGERE-577005

Regarding Service Centre in Madurai, Tamil Nadu

City Electronics Pvt Ltd, the authorized service centre in Madurai, Tamil nadu is worst. They will make sony customer to stop buying sony products.

Sony ps3 repairing on call

Need an expert engineer for Sony PS3 1st model repairing

Delay in the product

Hi,
I brought my phone (Black Sony Xperia Z) on 03/04/2012 from a shop name "Mobile Galaxy" under the address "# 16, Velachery Main Road, Velachery , Chennai - 600042" Ph number -044-42624344
They promised that they would give the Book pouch cover and the headset which are free along with the phone within one week.
I got my headset but still they are not providing me with a black book pouch its almost 2 months since I have brought my phone when I ask them they are always responding as the Sony Dealer has not provide them with a black book pouch so they couldn’t provide me with one .
Please can you look into this one, awaiting your positive reply.

complaint against mobile phone and worse service provided

its an irony that a reputated company like sony has deteriorated in the quality of its manufactured products and after sales service.. i am using sony ericsson xperia ray mobile phone and am facing the problem of blank display ever since i bought it... i went to the service centre but the reception was very cold.. i have spent so much money on the repair but the problem still persists .. the service centre at ujjain called Samariya centre has no qualified staff to deal with customers ... neither do they attend to the problem, nor do they deliver the repaired product on time ... they charge handsomely for the service and do nothing except cheat the customers bringing a bad name to the company ... you should look into the matter or i will report the matter to the consumer forum..
the telephone num of the service center is 0734 4060682 ... samriya marketing, kanthal , ujjain
plz do the needful ...

HD TV

I Purchased Sony HD LCD TV 40" on 2010 on the month of August,2010. Now It required service as because the picture of TV is appearing blurred. I don't know why the life of sony TV is so short? Service means required money which is regrettable with sony model within a short period of purchase.

connectivity problem

can i connect samsung gt s 5360 to led klv-32ex330

COMPLAINT AGAINST FROM M.K.ELECTRONICS AND REFRIGRATION

DATED.15-11-2012.

TO,

M/s SONY INDIA PVT LTD,
A-31,MOHAN COOPERATIVE INDUSTRIAL ESTATE,
MATHURA ROAD, NEW DELHI-110011.
E.Mail:-sonyindia [dot] care [at] ap [dot] sony [dot] com

SUBJECT:- COMPLAINT AGAINST FROM M.K.ELECTRONICS AND REFRIGRATION, SHOP NO.28, BASRURKAR MARKET, MOTI BAGH.NEW DELHI-011-24107274 / 24674754 .

SIR,
I HAVE PURCHASED A SONY BRAVIA LED 32 INCHES TV SET-32EX550-3272548 ON 13-11-2012 FROM M.K.ELECTRONICS AND REFRIGRATION, SHOP NO.28, BASRURKAR MARKET, MOTI BAGH.NEW DELHI-011-24107274 / 24674754
E.MAIL:-abhnav1422 [at] gmail [dot] com

PARTICULARS OF LED TV PURCHASED ARE GIVEN BELOW:-
IN THE NAME OF – SH.AMIT PATHAK,
598, SECTOR-9, R.K.PURAM,NEW DELHI-110022.
PHONE NO.26179453®. MOBILE NO.-9891187177.

PURCHASED A SONY BRAVIA LED 32 INCHES TV SET-32EX550-3272548
CASH INVOICE NO.1221,
SUPPLIER REF-71441.

SO FAR TILL DATE- I.E.15-11-2012 (TIME-3.37 P.M.) NO BODY HAS COME TO OUR HOUSE FROM THE SONY SERVICE CENTRE TO INSTAL THE TV SET . I WAS TOLD TO BY THE DEALER M/S M.K.ELECTRONICS AND REFRIGRATION, SHOP NO.28, BASRURKAR MARKET, MOTI BAGH.NEW DELHI-011-24107274 THAT WITHIN AN HOUR OF MY PURCHASE OF THE LED TV SET ON 13-11-2012 THE TECHNICIAN FROM THE SERVICE CENTRE OF SONY WOULD REACH MY RESIDENCE AND INSTAL THE TV SET. HOWEVER,I AM SURPRISED THAT THE SONY COMPANY WHICH HAS BEEN PRODUCING TV SETS ON A VERY LARGE SCALE CANNOT ARRANGE TO INTAL A TV SET IN THE CUSTOMERS RESIDENTIAL PREMISES WITH IN AN HOUR OF ITS PURCHASE FROM THEIR SONY DEALERS/RETAIL DEALERS.IT IS A SHAMEFUL ACT ON THE PART OF SONY IN THE MATTER. I WOULD BE GRATEFUL I AM INTIMATED THE REASON FOR THE DELAY IN THE INSTALLATION OF THE TV SET AT MY RESIDENCE AND THE HARASSMENT I HAVE BEEN SUBJECTED TO BOTH BY THE RETAIL SONY DEALER AND THE SONY COMPANY IN INDIA.
THANKS.
RAJIV PATHAK.
598, SECTOR-9, R.K.PURAM,NEW DELHI.
(PHONE NO.26179453)
MOBILE NO.-9891187177.

Complaint of poor picture quality and also poor service

(1) I had bought SONY 32"LED TV model K 330 X from 'CROMA' Pacific Mall, Ghaziabad on 22.10.12, TV installed at my residence on 24.10.12, I regret to inform you that the person came for installation did not give any DEMO.
(2) I lodged a complaint on 01.11.12 about poor quality of pictures, third class colors, wrong/improper dimension of pictures on customer care no 18001037799 under complaint ID no. 11847981 and also talked to Mr. Mohit in your technical assistance wing, who told me that for this small work no Engineer will go, but on my repeated request he assured me to send an Engineer within 48 hrs. Again sorry, nobody turned up till today even after passing 120 hrs.
(3) Today again I made a complaint on Customer Care no. 18001037799 to Ms. Yishu at 14.33 hrs under Complain ID no. 011932040 regarding same problems in my TV as mentioned above. I hope this time a World reputed company like You will not disappoint me and will solve my problems, otherwise I would have no option to knock the door of Hon'ble Consumer Court.
Thanks.

Totally unsatisfied with service center

I have launched a complaint with Sony Indi on toll free number on 6th July 2012. Next day a technician came to my home (Ms Sunil Sing). He has taken the visiting charges of 100 Rs took a part for repair with him.
Its not more than a week still the technician has not come back. I at least call Service cente 10 times a day. Every time I get separate answer, 2 days back one of the technician (Mr Irfan) said that your part has come after repair and they will come to fit that in 1-2 hours but no one turned back. I called them next day then I got different answer that the part has not comed back.

It a totally miss managed service that Sony India is giving. I am totally unsatisfied with the service. I remember Sony war known fron its brand and service but I think now a days its not. I am totally unsatisfied

---Umesh Patil

never buy sony products

i had bought a sony xperia u..
it start giving problem from the 1st day & yesterday the phone fall down very slowly, display breaks..!!
if phn fall down once then any phn xcept sony doesn't breaks..

about xperia ray

i updated my phone to anroide 4 after updating it is giving a nosie if i touch my phone either unlock or lock & vibration also i cheak in sound & vibration setting but their was nothing for it what i have to do

sound gone

After upgrading to Android 4 touch sounds and screen lock sounds got disabled. when ever i call customer care they are advising to reset the setting. how many times we need to this. very disappointing. also the call history and contacts display has become very slow.

Camera DSC S 210

I purchased the captioned camera( DSC 2210 4121987) but it does not have facility to view the photo thru TV. can you please advise if the software can be upgraded to enable the same..

playing USB movies which are in different vedio format

Dear Sir,
I have purchased Sony bravia 46EX520 LED TV on 24th march 2012 from Dubai. I want to know that how USB Movies can be played because when i tried to play movies which are in .mkv format it doesnt support. Also with other video format like avi or mpg it shows the message "Play back not available".So what does the message mean? and how can i able to watch the movies with all video fomat. An urgent reply will be very much appreciated.

(Manish Chauhan)

Different video format

You purchased Sony Bravia 46EX520 LED TV from 24th March 2012. But your TV will not support all formats such as .mov,.mpg, .avi, .3gp, or any other formats. You TV shows the message "Playback not available". This message meant that your TV does not support .mkv, .avi, .mov or .mpg format as ithe format is not installed in Sony TV. It only support .mp4 format very well. I have brought Sony Bravia 32BX320 LCD TV and my TV support only .mp4 format very well. There will be no problem in watching any movies in .mp4 format. Not only Sony TV but all TVs don't support .mov, or .mkv or .avi etc. You can download any hd movies(720p or 1080p) only from utorrent in .mp4 format.

My TV is not showing up anything

I have bought a new KDL-40EX720 3D HDTV from usa. when i connected to supply by using 240-110v step down converter nothing is showing up on the screen.

Initially red light blinked, after some time i tried to switch on the supply again and this tie green light is showing up for about 1.5min but still there is nothing on the screen.

Please help me.

"No display" problem in SONY Cybershot-G DSC H-70 camera

I have recently purchased Cybershot-G DSC H-70. Since last few days there is no display and I am not able to take picture or view existing picture/movie shoots. I am trying to contact your customaer care nos and unable to get through. Please HELP!!!

home theatre

Dear sir I wanted to bye sony home theatre
plese give me your price list with model no and delhi address

HD TV audio problem

I have KLV 32EX400 HD TV and DAVDZ510 home theatre.also I have airtel HD set top box.my HT and TV are connected through HDMI cable.I have connected normal cable to TV.also set top box is connected at HDMI 2.An optical cable from set top box is connected to set top box to get 5.1 audio output on home theatre system.Also to get normal cable's audio on home theatre system,audio output is taken from TV through RCA cable and connected to home theatre system.now set top box channel's audio is coming fine on 5.1 speakers.But normal cable's audio is not coming at 5.1 speakers even when set top box is switched off from its remote.but cable's audio is coming fine when se top box power supply is removed.how to rectify this.please tell me.

Repair of Audio system

I gave my audio system for repair at the following authorised service centre:

NEOSA ELECTRONICS PVT. LTD.
520, Diamond Harbour Road
First Floor
Kolkata 700 034
Tel: 2468-0550, 2445-7087.

I gave my set Model No. MHC -VX-101, Sl. No. 527961. on 8.9.2011. My job no. is 08si(i)bl 11300. Subsequently I was informed that an amount of Rs 4200.00 shall be charged for the repair and they asked me to pay some advance. Consequently I paid Rs 2000.00 on 20-09-2011. But strangely and most unfortunately your Authorised Service Centre is yet to deliver my Audio System. They are saying that the delay is due to late receipt of required parts from Sony. They are now saying that the cost of the part is still more and they may not deliver the System before Saturday. What is this? Is this the type of Service you render to your customers? Is it natural for a Service Centre to take more than TWO MONTHS to repair an Audio System, that too from a reputed brand like SONY? I am completely disgusted. You may please let me know the actual situation after knowing from your above-mentioned Service Centres. An urgent reply will be very much appreciated.

ps3

i am buy a ps3 but in our area voltage is low and high in any time so i need stablizer for ps3? please answer me

Camera issue

Water was gone inside my Sony cyber-shot camera. after that the photo quality is very bod and all photos are being contrast if we take new snap.
Please advice on that.

i bought a cyber shot camera

i bought a cyber shot camera from usa and i tried to use warranty in India how ? please can u tell me any remedy

sony hometheater wireless kit waht spb2

where i can buy sony hometheater wireless kit waht spb2 in india.I am having sony e870 hometheater.

i bought a psp go from usa

i bought a psp go from usa and i tried to install free games but when i am trying to install it is telling that u cannot install this games in ur country or in ur region please can u tell me any remedy

Are you trying to install

Are you trying to install games meant to be played in India? It is just for copyright protection especially because Sony is also in music industry. Try to install games from N. American region. Remove this protection from a Sony authorized service center in India which will void the warranty, in any case the warranty is not already valid in India and you lose nothing.