Shadowfax Customer Care No. 080-6817 2518

All India Number(s): 
  • 080-6817 2518 (E-commerce related queries)


  • hello [at] shadowfax [dot] in (Customer Support)

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1st floor, Appek Building,
93/A, 4th B Cross Rd, 5th Block,
Koramangala, Bengaluru,
Karnataka 560095

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Regarding delivery of product

My ordered product delivery date postponed without information to me even while tracking my order i can see my order at final destination rcvd 2 days earlier still not rcvd my order

Enquiry about the package

Hi I have ordered 10 to 11 products from meesho. In the statsus it showing like "the package has been received at shadowfax bangalore facility" from 9th of october to 11th october after that there is no updates at has been 10 days i didnt receive a single package day before yesterday one package has to be delivered but I didn't get the product...what happen to my products.?

Shadowfax is bakwas

My product from ajio reached last keg delivery on 16th and these guys are not delivering for last 3 days. It's ridiculous and atrocious delivery channel.

complain of delivery degarding

maine apna order return krne ke liye bola tha lekin abhi tak koi bhi parcel lene nhi aaya hai or phn bhi pick nhi kr rhe hai jinka Nuber massage main hota hai 5 din se har roj massage aata hai lekin pickup krne koi nhi aata hai


Rider contact me he said that to share delivery pin .I told him without delivered item how i share delivery pin then he said that you not give delivery pin no you not receive item today what is this item then I received msg Shadowfax rider is unable to contact you to deliver Maxbhi.. order AWB SF915905xxKR.

Fraud & extra money teak the company

A dilevary boy teak athe more money,& nothing responding aur phone,

There is no update of my

There is no update of my order. Shadowfax is a very worst delivery partner bcoz they cannot help their customer. My package is delayed for delivery and you are not helping to deliver that. First experienced worst experience. Don't choose shadowfax


That delivery boy told me that he will be coming in 15 min on 8 August but till now my product not reached yet. And no body is responsing


Fraud coriur no delivery stuts deliverd other coriur god shadowfax full fraud



Courier not return now to the seller already 10 days completed

AWB:- R121434584KR
Customer return the parcel on this courier but it's taking more time and there is no information giving when I tracking the parcel very shameful.
It's already taken 10 days .

Delivery agent not contacted and order not delivered

Delivery agent is updating wrong status regarding order from ajio.

Parcel Not yet received.

My Parcel reached at final delivery location & it's showing out for delivery. Its 4th day now and nobody come to deliver the parcel.

Fully fraud shadowfax

Rong item delivered me and fraud for 3500 rupees I want police case against shadowfax how can you give me a Rong and fraud with me

Delivery issue

Same thing happened to me, delivery boy delivered the product, but yet he has not updated the delivery, he is not picking call he is a cheater

For Parcel Delivery is Very Delayed

My Tracking no is SF611787225FPL But still we are waiting for Delivery. Delevery boy didn't get my last 40 calls and didn't call back to me. Please tell me what is this. If there is available new delevery boy pls. Contact.


My traking no. Is SF579152262FPL parcel not recived but order status is deleverd and delevery boy talk to me on call and say I will give your parcel but at a time I am Tring to call him but he did not pick my call last 50 calls.

Bad product

May Jo product order Kiya ho bakvas product hai muje Mera order cancel karna hai mujhe mere paise vapas chaiye
Mai ne jo diya ho shirt pata huva hai usame Shirt bilkul bee acha nhi hai mujhe mere paise vapas chaiye

delivery person refusing to deliver


my order not delivered to me

My order number od427923932908207100 by the flipcart
have not delivered to me but shadowfax claim to flipkat they delivered me my order

Its such a big froud

Can shadowfax give me detail of delivery boy who give me order?

Delay in delivery

As much I know, Shadow fax is the worst delivery courier system because of the Staff, My Parcel reached at final delivery location but After two days nobody come to delivered the parcel.... After Covid in May21 I have to wait for two weeks....

Shadowfax rider pickup my AJIO product and marked unsuccessful

Shadowfax rider picked up my product along with OTP and took it. After a while he marked the status as pickup unsuccessful due to quality check failed and said he is having my product in his office. I don’t have their contact number(Tiruvallur office). If quality check failed he should return my product back but still not got my product back.

I have received wrong return

I dispatch 2 palazzos to customer and then i received return that product instead of my product and then i raised a ticket on meesho received wrong return but shadowfax telling me that they checked thqt product with the delivery partner. They confirmed that they picked up the right product during the return. But i did not received my product so i request you to please do investigate in this and provide me a proper resolution on it.

Order from Ajio

My replacement package was took by shadowfox agent but it was not replaced.....

My order not pickup after 7 order very very poor Service

Im order on date 1 March 2023 but after till date 7 March my order not pickup. Im very Dissopointing. My order no SF437570935PIC

I do return in ajio. The

I do return in ajio. The shadow fax rider picked my product and one msg is come in my phone that the product has been picked up. But my refund is not come after 1 month. Where is my product. And ajio team said that you return some other product.

Regarding pickup

I have requested to pickup five items in ajio app. when the pickup person from shadowfax came,I received only one otp. He got the OTP and collected all the five items.
The same day after he went another person from other courier service called me and asked for the pickup.i said already a person from shadowfax collected it.he told, no these four products are allocated for me as you would have received four otps from our courier he told I checked.and I was shocked to see I got otps from them .so the shadowfax pickup boy why did he collect the other items.and still ajio says that they are not responsible for that and they can't provide the refund.kindly solve this issue

Shadowfax Rider abusing and misbehaving

I ordered a product on Flipkart Recently, When it out for Delivery The Rider Not Agree to Provide DoorStep Delivery, He called me and told me to go About 5KM far way from my location and Accept This Delivery. I called Flipkart Customer Service and tell Them This Incident , No Doubt Flipkart Team is very Helpful , Flipkart Representative Told me That "We Raised A Complaint and You can Now Call to Him (Rider) and Inform him that we raised complaint against Him , if He Deliver This at door step then okay otherwise we will take further action". When did i call Him(Rider) He was Talking Very Rudely , also he was telling That "you Cannot do Anything , if You can Then do whatever You Want "
this Is not First time i ever experiencing This problem.
2nd :
Before 15 days I ordered a Wire Protector from Flipkart It Was Prepaid order When its Come to Local Shadowfax office They Assign to a Rider (Delivery Boy) and marked it As Delivered in Flipkart (Nothing came to my hand ) no any call from Rider . Then I connect with Flipkart and tell Then This then they Arranged The refund from Seller .
Now Same Incidents I faced 3 Time .
Conclusion: I will suggest Every Ecommerce Platform Like (Flipkart, Amazon, etc ) Do not Deliver any product With these Logistics Agency Like (Shadow fax).
What I am Doing Now After Facing These Type of Problem.
==== Simply I am Going to Police Station and raising a Complaint against Then lets se What Happens . also I am raising Complaint in Consumer Forum Court for Mentally Harassment ===
I am Not Leaving This Metter because Its not only my problem (Now Over)
if anyone faced such issues like this then feel free to comment and do not Hesitate to complain.
Lubab Khan

Worst courier service agency

This company needs to shut down. Not even worth 1 star. I'm having the same issue as yours. Whoever found this agency I'm gonna k1!! hem for sure . my courier has been late for 7 days .I tried to reach out to them .they are not even taking calls or responding to my mails .shadow fax is total bs

Delivery partner misbehaved

I am facing the same problem the rider misbehaved on call and also threatening us at our residence… i do have a cctv footage and call recording , with this i am lodging a case against him and his company

Delivery Not Received and Updated Wrong

I m still waiting for your reply.
I got msg again n again "out of delivery" but didnt receive. When i called given number of delivery mens they said "sir mere pass apka corrier nhi hai, company ne galat number bheja hai aapko". What should i do? Can you explain?
And now they write for delivery delayed reason " Customer want to open corrier so we are on hold". who was called ask him even i called him 3 given numbers and they said i dont hv ur corrier "apka corrier/delivery office me rakha hai par mujhe allot nhi kiya gaya".
Daily i got msg your order out for delivery but as usual next day i got again same msg.
Today i got hold bcoz of customer want to open corrier.
Liars, nobody came to my address nobody called me nobody even try to connect with me.
No. given by shadowfax they even didnt called me i called him after wait for whole day.

Solve this issue asap otherwise i take necessary action for false claim.

Order No: SF483241282AJI

Thanking You
Sandeep Singh

Dissatisfied with the delivery person

Your delivery man Avijit Dey (Mobile : 096746 99852) called up today morning (17th January 2023,Tuesday) to hand over a parcel of mine.As I was out for work and would not be able to receive it before 19th January 2023(Thursday),I asked him to hand it over to me on 19th January.He was extremely rude and misbehaved with me as well as my husband and asked us to cancel the order to which we denied.Is this a way to deal with a customer??Why would you hire such people??I would like to know the status of my parcel's delivery.

Not Delivered

My order has cancelled directly by its own. I was waiting for it as per Dhani app it was supposed to be delivered on 3rd Jan. Who had given rights to shadowfax to cancel my order. Worst management

Hi, I didn't receive my


I didn't receive my parcel but in the ajio app, the status shows as delivered.

My phone number is incorrect in the address

Share the address of the hub I'll pick it up from a store in Nalgonda 508001 Telangana
please give the contact number delivered person

Change my product

Bhiwadi sec 9 shadowfax (Raj)
Delivery wrong products and services centre employees behaviour not good.

I'm calling shadowfax centre not good talking with me
1200rupes product froud

Wrong product received

I ordered 4 sarees together in one time on meesho. On 20th October I received just one package of one kid's dress and i even submitted for refund. Till now I've received refund money for only 2 sarees. Wat about the other 2 sarees refund money. Pls take action as soon as possible. Worst experience first time on meesho

Wrong product received

I ordered 4 sarees together in one time on meesho. On 20th October I received just one package of one kid's dress and i even submitted for refund. Till now I've received refund money for only 2 sarees. Wat about the other 2 sarees refund money. Pls take action as soon as possible. Worst experience first time on meesho

Didn't receive my parcel

After tracking it is showing delivered status . But I didn't my parcel yet.

Worst delivery riders

Such a bad & rude behaviour of shadowfax delivery riders . Teach them manners .they run away without delivering and say we attempted.CLOSE UR AGENCY DOWN’s of no use

Delivery not attempted

My product was out for delivery on 20 oct but delivery executive didn't attempt the delivery and in the evening i got the mesaage that i cancelled the order. However i was waiting for the order whole day at home.
I have experienced same 2-3 times by shadowfax service, worst service i have ever seen in my life.

worst service

worst service provide by shadowfax.

Pickup person

This is pathetic service ever. no one is answering call.

delay delivery

shadofax delivery partner is very wrested partner i call many times to delivery boy they don't pick up my phone and some time he disconnect the call very bad service i think you guys closed your company

About parcel

My parcel has arrived but the courier has not received it yet. He has come to Nashik on October 3. Showing such tracking details to your office (NK pathardi phata DC).

I ordered a product in

I ordered a product in meesho. The product is not yet delivered but i received sms like the product has delivered yesterday.
Tried to reach out the customer care for long response.
Very worst service i ever seen.


Worst delevry I ordered but not delivered on time your delivery is very very poor…

Delivery delayed

Worst services they provide.... Neither their customer services are reachable not their delivery agents.... They just reschdule your delivery everyday and doesn't deliver the product.... My product has reached the station fews days back but everyday delivery agent without contacting me reschedule the delivery by their side and if by mistake they pick up the call they say that we have dialled a wrong number.... Very mych disappointed from their services

My product is not delivered

I ordered a product on meesho and the product was supposed to be delivered on 28th September..but the delivery person came late after 9.30pm and left without delivering when I called him he said he would deliver next day but it's been two days still he didn't deliver the product ..kindly help me..worst delivery partner

Status says delivered but package has not been delivered

it's been over three weeks now i have not recieved my package from st botanica i tried calling shadow fax multiple times daily and i have not gotten a response this is so frustrating because st.botanica says it's not their problem anymore, i dont think im going to receive the parcel and my money back, worst experience of online shopping

Regarding non refund of my money.

I have ordered from Meesho. The order was reached in Goa to Shadowfax technologies. The message came from Shadowfax technologies to click on d link. I click on d link n option came pay now so I paid d amount of Rs.182/- by Google pay on 6/9/2022. I thought after paying d same they wl deliver my order. On d next day I checked on d tracking ID of Shadowfax Technologies. They hve cancelled my order after paying the amount. There was no contact no. Of them with me. So i called Meesho they told me that refund wl be recived after 7 days. Today it is 10 days now. I have not received my refund amount. Kindly look into d matter.

Pick up

I have ordered from meesho aap for i have requested an exchange,the wrong product is already been pickedup by your courier person but it's showing that the product is picked up's been almost a month I am not getting help.....I will wait for few more days after that I will file my complaint 8n consumer forum.....

Misbehaving of pickup

Misbehaving of pickup executive and abusing:
I belong to j&k Sopore and i am a seller in mesho but recently i order a combo of hair dryer and straightener but after opening my parcel i get one product a dryer which was totally different (colour,size) and was seeing old so i call mesho office and they suggest me to return parcel i upload pics and videos of parcel in offical website. After 2 days my parcel pickup of my parcel updated and they call me for pickup of parcel the executive told me to come in different streets and i didn't mind and go there with my parcel when I reach there there was 2 persons and they said me to wait i was waiting there more than 30 minutes after that i said then to check my parcel i have to go it's urgent. Both suddenly start bulling me and abusing and told me that picture of parcel is different and this is different . Then i walk out from there and didn't not return my parcel on there offical tracking they write that she is unable to return. Take a strict action otherwise they will do such a big crime in future.

Pick-up man misbehaved

The pick boy was audacious
Says “u can’t do anything , I will not pick up the product and keep sending messages that u were not reachable “

He claims he has already seen such cases, nothing will happen even after a complaint
I have already told TataCLiQ customer care but can’t reach any support from shadow fax
Please check this man, he needs a good lesson!!!!

Product is not good

Shadowfax ak dhokega company h ye logo ko dhoka de rhi h mene ak airdrops order kiye to hadphone aa gye or mene return ka dala to mere se ak opt liya gya to mere account se 1700 rs cat liye in logo ne or product bhi return nhi ho rha h

Miss Beheive

Hello sir,
Good Afternoon,

I ordered to Mesho App But unfortunately wrong colour send By seller So Return This Order For Exchange Your delivery executive (Om Parkash)come to my home And Cancelled my return And Miss beheive And Used to Bed Word's ( tere jese Roz aate h mere pass etc.) I am working Sarvice sector plz see this mettar.

Traking Id-R45720743FPL
Name- Deepika Barman


Pickup problem

Your rider not pik my call....I have dial so many call. Bad send SMS also...but he is not reply me ..pls as much as possible..
Kapil verma.

Return pickup issues

Shadowfax please to make sure my return pickup is not initiated yesterday your delivery partner cancelled my return pickup not ready to pick my wrong clore product which I bought from meesho and my return policy is over after 3 days.

Wrong product share old

Wrong product share old production

Delievered but not updated status

sir , am the reseller of meesho. last Monday my customer received the dress but status showing cancelled . it is a cash on delivery my customer wants to return and refund . but track order showing ( cancelled and its return to the seller) .how is it possible dress in my customer side? .
AWB NO : SF301687307443FPL

Wrost service

My order not recived very wrost service. i think this is fraud logistics

Meesho order not received

My all order get cancelled because your delivery didn't deliver it and i don't even get my refund . if you can't handle your company properly just shut it down

Got a wrong product

I have odour a smart watch and i got a ladies watch so please help me and take your wrong product back and give my money back ..please i belong with a middle class family so plz help me to get my money back sir /mam

Return pickup issues

Shadowfax please to make sure my return pickup is not initiated yesterday your delivery partner cancelled my return pickup not ready to pick my wrong clore product which I bought from meesho and my return policy is over after 3 days.

Consignment not delivered

A parcel (one touch glucometer) suppose to be deliver on
21.6.22 not yet delivered to me still 30.6.23. But they cleverly sending message as I am not at home, not reachable etc. so called riders of the company are useless guys and not at all picking up phone calls and answering. Very good example for a very bad company. My humble request, business houses, don’t engage this courier service as a business partners!

Not yet received My courier

Dear Shadowfax Team,

We have book Shirt on E commerce still not yet received my courier we trust your courier soon we received my courier

Non delivery of product picked to Ajio ware house

on 18/05/2022 The product which was picked from my house for retuning to Ajio has not yet been delivered to Ajio warehouse as a result I have not yet received my refund

Item missing

I had ordered total 6 sari from meesho. But received only 2 sari. I received message saying all the 6 sari has been delivered.

Delivery code : AWB SF283282129443FPL
and AWB SF283155278443FPL

I contacted shadow fax customer care but I was told to contact the seller directly. But Kindly note that I had ordered two different sari (total quantity 6) from two different sellers. And i have received total 2 sari (1 from each seller). I believe two different sellers won't do same mistake.
So the mistake has been made from the delivery person end. Please look into the matter.

Not delivered my product


My product is not delivered but as per meesho product delivery done 11 June.

I have not receive any courtier.

Please send my courtier

And please not give wrong status.



recived wrong product

I ordered a sony headphone combo from your site withe reference id no DDS7021. but recieved a duplicate JBL headset instead of sony headphone combo...I paid rs.1399.00
in favour of you... kindly arrange to return this product and refund the a

Faulty, fraud,cheating

Returning was not taken,just making fault calls with computer saying something,nor any one was at door. Was tried contacting many times it is not connected saying check no. Contact later so on.very cheating. In April for one delivery amt was taken online was not paid to seller by shadow fax, now not taking returning pick up scheduled,messaging tried to contact after informing about April what happened.3 orders opening to puck up.
Like others have reported ,order have reached bangalore destination but not delivering nor showing further details or information four orders still pending ti be delivered. Have reported to ordered company too about cheating done.

Delivery related issue

I have been following up with you since 1 week. My order was prepaid. And while delivery PIN is required then how delivery boy delivered. I raised multiple complaints but no solution. Do you track your delivery boy's activities? as many orders are prepaid.Delivery boy's phone# is saying not valid. What is your solution? Now I see many are complaining about your service.

My order was not delivered

Hi my name s kavya, my order no s SF255852479KR . As my ph no was not in correct, instead 4 there was 5, plz make it right

My order was not delivered

Hi my name s kavya, my order no s SF255852479KR . As my ph no was not in correct, instead 4 there was 5, plz make it right

return pickup

difrant product delivery so please return my product if you not return my product than i will compaln consumer court so kindly requested return my product thank you

Payment issue

I don't have reached my payment for last two weeks 8/05/2022 to 22/05/22
I don't have any TL no.or any WhatsApp group

Not return my parcel

Hello sir or Mam
I have return my meesho product on 24th may -9:30Am
But it's a defective Product so kindly please my return parcel and give it to my money
Thank you sir/Mam

Delay in delivery of our article


Please apprise us about the status of Awb
SF218229124KR. It is lying in Hyderabad since 21st May and not delivered at clients address till now.

Why is there a delay in delivery?

Pls explain.

Not getting delivery

It is 5 days passed still I am not getting my product. When I called the delivery guys, they are saying that they are on the way.. But end of the day they said my number is not reachable. But i called them 100 times and ask where are you. Now they block me. And i am not getting any status of the order now. I have never seen like this delivery guy in my life. Very worst service. And i try to reach them from the application but i am not getting any response from them.if they are not responsible then why they open such type of service. Better stop the things and do anything else whatever suitable for them. Still I don't know whether I will get my order or not... They don't try to understand how important the order for us.

return item

hi my parcel was recieved today in morning for AJIO but i didnt recieved any massage to confirm that my item was recieved neither there is any update on AJIO app and when i am trying to call the number from which he called me its asking me to enter 4 digit pin i am soo pissed off with it now.

Didn't get refund

I applied for return product the person came and took it but he didn't update it so I don't get refund

Order is showing delivered but i did not get

Hi , delhivery care

I am manoj gupta i ordered something from meesho your delivery agent not delivered my order and he submit report and show parcel delivered.
3 days daily I called him he says sir aaj delivered kr dunga pakka i believe him but he did not delivered.
Now he did not pick up my call Or not reply my msg he disconnect my call.
Please help
And my order no is SF261246186443FPL
Please help

Delivery delayed for more than 15days

I placed one order and item has reached district hub on 26th April 2022. Delivery date was initially on 29th April when I placed the order. But it kept extending and till now the status is showing as In Transit. There is no contact number to get in touch with Shadowfax.
Below are the item details:
Order ID: xxxx153287
Kindly look in to it and deliver the item as soon as possible

Order related

Why you guys are troubling the customer....My order from meesho was supposed to be delivered on 27 April but I didn't got my parcel and on the same day at 11:52pm I got a message that my parcel has been delivered successful

Very worst service ...we have

Very worst service ...we have sent one parcel from Tirupur to coimbatore on 17th april but till today( 30-04-2022) parcel not yet delivered... Other courier services takes only one day to deliver from tirupur to coimbatore ... You guys are playing with the parcel ah ?? Y its not yet delivered ..i cant reach any of ur customer services.. Is any responsible person is there in ur team pls solve this issue... And make sure to deliver it today.. We wont use this shadowfax service further ... Very worst and irresponsible courier services

My parcel was not returned

Hello sir or Mam
I have received my meesho product on 18th April -7.23pm
But it's a defective Product so kindly please my return parcel and give it to my money
Thank you sir/Mam

Parcel return process

have received my meesho product R259014602FPL number Parcel on 29th may2022 -06.45Pm
But it's a defective Product so kindly please my return parcel and give it to my money
Thank you sir/Mam
Swapnil Kadam

where is my courior

Hi my tracking id is SF224558002pic.. Order is supposed to be delivered on 20 april reached my district hub. But no updates after that..kindly look into this and deliver it as soon as possible

I didn't received retun item amount

Pls tell to ur delivery partner to do correct job i was returned one kurthi delivery partner taken the kurthi and pickup slip also not given and not updated correctly it was shown in mobile return not successful so I was complained meesho custermer service but they told to contact delivery partner or Shadow fax customer service pls receive my complaint and call back me pls

ls tell to ur delivery

ls tell to ur delivery partner to do correct job i was returned one kurthi delivery partner taken the kurthi and pickup slip also not given and not updated correctly it was shown in mobile return not successful so I was complained meesho custermer service but they told to contact delivery partner or Shadow fax customer service pls receive my complaint and call back me pls