Shadowfax Customer Care No. 080-6817 2518

Organization: 
All India Number(s): 
  • 080-6817 2518 (E-commerce related queries)

Email

  • hello [at] shadowfax [dot] in (Customer Support)

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Important Links

Address

1st floor, Appek Building,
93/A, 4th B Cross Rd, 5th Block,
Koramangala, Bengaluru,
Karnataka 560095

Social Sites


Comments

I do return in ajio. The

I do return in ajio. The shadow fax rider picked my product and one msg is come in my phone that the product has been picked up. But my refund is not come after 1 month. Where is my product. And ajio team said that you return some other product.

Regarding pickup

I have requested to pickup five items in ajio app. when the pickup person from shadowfax came,I received only one otp. He got the OTP and collected all the five items.
The same day after he went another person from other courier service called me and asked for the pickup.i said already a person from shadowfax collected it.he told, no these four products are allocated for me as you would have received four otps from our courier service.as he told I checked.and I was shocked to see I got otps from them .so the shadowfax pickup boy why did he collect the other items.and still ajio says that they are not responsible for that and they can't provide the refund.kindly solve this issue

Shadowfax Rider abusing and misbehaving

I ordered a product on Flipkart Recently, When it out for Delivery The Rider Not Agree to Provide DoorStep Delivery, He called me and told me to go About 5KM far way from my location and Accept This Delivery. I called Flipkart Customer Service and tell Them This Incident , No Doubt Flipkart Team is very Helpful , Flipkart Representative Told me That "We Raised A Complaint and You can Now Call to Him (Rider) and Inform him that we raised complaint against Him , if He Deliver This at door step then okay otherwise we will take further action". When did i call Him(Rider) He was Talking Very Rudely , also he was telling That "you Cannot do Anything , if You can Then do whatever You Want "
this Is not First time i ever experiencing This problem.
2nd :
Before 15 days I ordered a Wire Protector from Flipkart It Was Prepaid order When its Come to Local Shadowfax office They Assign to a Rider (Delivery Boy) and marked it As Delivered in Flipkart (Nothing came to my hand ) no any call from Rider . Then I connect with Flipkart and tell Then This then they Arranged The refund from Seller .
Now Same Incidents I faced 3 Time .
Conclusion: I will suggest Every Ecommerce Platform Like (Flipkart, Amazon, etc ) Do not Deliver any product With these Logistics Agency Like (Shadow fax).
What I am Doing Now After Facing These Type of Problem.
==== Simply I am Going to Police Station and raising a Complaint against Then lets se What Happens . also I am raising Complaint in Consumer Forum Court for Mentally Harassment ===
I am Not Leaving This Metter because Its not only my problem (Now Over)
if anyone faced such issues like this then feel free to comment and do not Hesitate to complain.
thanks
Regards
Lubab Khan

Delivery Not Received and Updated Wrong

I m still waiting for your reply.
I got msg again n again "out of delivery" but didnt receive. When i called given number of delivery mens they said "sir mere pass apka corrier nhi hai, company ne galat number bheja hai aapko". What should i do? Can you explain?
And now they write for delivery delayed reason " Customer want to open corrier so we are on hold". who was called ask him even i called him 3 given numbers and they said i dont hv ur corrier "apka corrier/delivery office me rakha hai par mujhe allot nhi kiya gaya".
Daily i got msg your order out for delivery but as usual next day i got again same msg.
Today i got hold bcoz of customer want to open corrier.
Liars, nobody came to my address nobody called me nobody even try to connect with me.
No. given by shadowfax they even didnt called me i called him after wait for whole day.

Solve this issue asap otherwise i take necessary action for false claim.

Order No: SF483241282AJI

Thanking You
Sandeep Singh

Dissatisfied with the delivery person

Your delivery man Avijit Dey (Mobile : 096746 99852) called up today morning (17th January 2023,Tuesday) to hand over a parcel of mine.As I was out for work and would not be able to receive it before 19th January 2023(Thursday),I asked him to hand it over to me on 19th January.He was extremely rude and misbehaved with me as well as my husband and asked us to cancel the order to which we denied.Is this a way to deal with a customer??Why would you hire such people??I would like to know the status of my parcel's delivery.

Not Delivered

My order has cancelled directly by its own. I was waiting for it as per Dhani app it was supposed to be delivered on 3rd Jan. Who had given rights to shadowfax to cancel my order. Worst management

Hi, I didn't receive my

Hi,

I didn't receive my parcel but in the ajio app, the status shows as delivered.

My phone number is incorrect in the address

Share the address of the hub I'll pick it up from a store in Nalgonda 508001 Telangana
please give the contact number delivered person

Change my product

Bhiwadi sec 9 shadowfax (Raj)
Delivery wrong products and services centre employees behaviour not good.

I'm calling shadowfax centre not good talking with me
1200rupes product froud

Wrong product received

I ordered 4 sarees together in one time on meesho. On 20th October I received just one package of one kid's dress and i even submitted for refund. Till now I've received refund money for only 2 sarees. Wat about the other 2 sarees refund money. Pls take action as soon as possible. Worst experience first time on meesho

Wrong product received

I ordered 4 sarees together in one time on meesho. On 20th October I received just one package of one kid's dress and i even submitted for refund. Till now I've received refund money for only 2 sarees. Wat about the other 2 sarees refund money. Pls take action as soon as possible. Worst experience first time on meesho

Didn't receive my parcel

After tracking it is showing delivered status . But I didn't my parcel yet.

Worst delivery riders

Such a bad & rude behaviour of shadowfax delivery riders . Teach them manners .they run away without delivering and say we attempted.CLOSE UR AGENCY DOWN IMMEDIATELY.it’s of no use

Delivery not attempted

My product was out for delivery on 20 oct but delivery executive didn't attempt the delivery and in the evening i got the mesaage that i cancelled the order. However i was waiting for the order whole day at home.
I have experienced same 2-3 times by shadowfax service, worst service i have ever seen in my life.

worst service

worst service provide by shadowfax.

Pickup person

This is pathetic service ever. no one is answering call.

delay delivery

shadofax delivery partner is very wrested partner i call many times to delivery boy they don't pick up my phone and some time he disconnect the call very bad service i think you guys closed your company

About parcel

My parcel has arrived but the courier has not received it yet. He has come to Nashik on October 3. Showing such tracking details to your office (NK pathardi phata DC).

I ordered a product in

I ordered a product in meesho. The product is not yet delivered but i received sms like the product has delivered yesterday.
Tried to reach out the customer care for long time.no response.
Very worst service i ever seen.

Delevery

Worst delevry I ordered but not delivered on time your delivery is very very poor…

Delivery delayed

Worst services they provide.... Neither their customer services are reachable not their delivery agents.... They just reschdule your delivery everyday and doesn't deliver the product.... My product has reached the station fews days back but everyday delivery agent without contacting me reschedule the delivery by their side and if by mistake they pick up the call they say that we have dialled a wrong number.... Very mych disappointed from their services

My product is not delivered

I ordered a product on meesho and the product was supposed to be delivered on 28th September..but the delivery person came late after 9.30pm and left without delivering when I called him he said he would deliver next day but it's been two days still he didn't deliver the product ..kindly help me..worst delivery partner

Status says delivered but package has not been delivered

it's been over three weeks now i have not recieved my package from st botanica i tried calling shadow fax multiple times daily and i have not gotten a response this is so frustrating because st.botanica says it's not their problem anymore, i dont think im going to receive the parcel and my money back, worst experience of online shopping

Regarding non refund of my money.

I have ordered from Meesho. The order was reached in Goa to Shadowfax technologies. The message came from Shadowfax technologies to click on d link. I click on d link n option came pay now so I paid d amount of Rs.182/- by Google pay on 6/9/2022. I thought after paying d same they wl deliver my order. On d next day I checked on d tracking ID of Shadowfax Technologies. They hve cancelled my order after paying the amount. There was no contact no. Of them with me. So i called Meesho they told me that refund wl be recived after 7 days. Today it is 10 days now. I have not received my refund amount. Kindly look into d matter.
T6GRB

Pick up

I have ordered from meesho aap for i have requested an exchange,the wrong product is already been pickedup by your courier person but it's showing that the product is picked up yet...it's been almost a month I am not getting help.....I will wait for few more days after that I will file my complaint 8n consumer forum.....

Misbehaving of pickup

Misbehaving of pickup executive and abusing:
I belong to j&k Sopore and i am a seller in mesho but recently i order a combo of hair dryer and straightener but after opening my parcel i get one product a dryer which was totally different (colour,size) and was seeing old so i call mesho office and they suggest me to return parcel i upload pics and videos of parcel in offical website. After 2 days my parcel pickup of my parcel updated and they call me for pickup of parcel the executive told me to come in different streets and i didn't mind and go there with my parcel when I reach there there was 2 persons and they said me to wait i was waiting there more than 30 minutes after that i said then to check my parcel i have to go it's urgent. Both suddenly start bulling me and abusing and told me that picture of parcel is different and this is different . Then i walk out from there and didn't not return my parcel on there offical tracking they write that she is unable to return. Take a strict action otherwise they will do such a big crime in future.

Pick-up man misbehaved

The pick boy was audacious
Says “u can’t do anything , I will not pick up the product and keep sending messages that u were not reachable “

He claims he has already seen such cases, nothing will happen even after a complaint
I have already told TataCLiQ customer care but can’t reach any support from shadow fax
Please check this man, he needs a good lesson!!!!

Product is not good

Shadowfax ak dhokega company h ye logo ko dhoka de rhi h mene ak airdrops order kiye to hadphone aa gye or mene return ka dala to mere se ak opt liya gya to mere account se 1700 rs cat liye in logo ne or product bhi return nhi ho rha h

Miss Beheive

Hello sir,
Good Afternoon,

I ordered to Mesho App But unfortunately wrong colour send By seller So Return This Order For Exchange Your delivery executive (Om Parkash)come to my home And Cancelled my return And Miss beheive And Used to Bed Word's ( tere jese Roz aate h mere pass etc.) I am working Sarvice sector plz see this mettar.

Traking Id-R45720743FPL
Name- Deepika Barman

Thanku

Pickup problem

Your rider not pik my call....I have dial so many call. Bad send SMS also...but he is not reply me ..pls as much as possible..
Kapil verma.
Jhansi

Return pickup issues

Shadowfax please to make sure my return pickup is not initiated yesterday your delivery partner cancelled my return pickup not ready to pick my wrong clore product which I bought from meesho and my return policy is over after 3 days.

Delievered but not updated status

sir , am the reseller of meesho. last Monday my customer received the dress but status showing cancelled . it is a cash on delivery my customer wants to return and refund . but track order showing ( cancelled and its return to the seller) .how is it possible dress in my customer side? .
AWB NO : SF301687307443FPL

Wrost service

My order not recived very wrost service. i think this is fraud logistics

Meesho order not received

My all order get cancelled because your delivery didn't deliver it and i don't even get my refund . if you can't handle your company properly just shut it down

Got a wrong product

I have odour a smart watch and i got a ladies watch so please help me and take your wrong product back and give my money back ..please i belong with a middle class family so plz help me to get my money back sir /mam

Return pickup issues

Shadowfax please to make sure my return pickup is not initiated yesterday your delivery partner cancelled my return pickup not ready to pick my wrong clore product which I bought from meesho and my return policy is over after 3 days.

Consignment not delivered

A parcel (one touch glucometer) suppose to be deliver on
21.6.22 not yet delivered to me still 30.6.23. But they cleverly sending message as I am not at home, not reachable etc. so called riders of the company are useless guys and not at all picking up phone calls and answering. Very good example for a very bad company. My humble request, business houses, don’t engage this courier service as a business partners!

Not yet received My courier

Dear Shadowfax Team,

We have book Shirt on E commerce still not yet received my courier we trust your courier soon we received my courier

Non delivery of product picked to Ajio ware house

on 18/05/2022 The product which was picked from my house for retuning to Ajio has not yet been delivered to Ajio warehouse as a result I have not yet received my refund

Item missing

I had ordered total 6 sari from meesho. But received only 2 sari. I received message saying all the 6 sari has been delivered.

Delivery code : AWB SF283282129443FPL
and AWB SF283155278443FPL

I contacted shadow fax customer care but I was told to contact the seller directly. But Kindly note that I had ordered two different sari (total quantity 6) from two different sellers. And i have received total 2 sari (1 from each seller). I believe two different sellers won't do same mistake.
So the mistake has been made from the delivery person end. Please look into the matter.

Not delivered my product

Hii

My product is not delivered but as per meesho product delivery done 11 June.

I have not receive any courtier.

Please send my courtier

And please not give wrong status.

MISMATCH PRODUCT

MY PERCEL FIRST TIME MISSING BY THEM AND WHEN I CALL HIM TO GIVE ME THEN THEY GAVE ME ANOTHER PRODUCT.

recived wrong product

I ordered a sony headphone combo from your site withe reference id no DDS7021. but recieved a duplicate JBL headset instead of sony headphone combo...I paid rs.1399.00
in favour of you... kindly arrange to return this product and refund the a
mount.

Faulty, fraud,cheating

Returning was not taken,just making fault calls with computer saying something,nor any one was at door. Was tried contacting many times it is not connected saying check no. Contact later so on.very cheating. In April for one delivery amt was taken online was not paid to seller by shadow fax, now not taking returning pick up scheduled,messaging tried to contact after informing about April what happened.3 orders opening to puck up.
Like others have reported ,order have reached bangalore destination but not delivering nor showing further details or information four orders still pending ti be delivered. Have reported to ordered company too about cheating done.

Delivery related issue

I have been following up with you since 1 week. My order was prepaid. And while delivery PIN is required then how delivery boy delivered. I raised multiple complaints but no solution. Do you track your delivery boy's activities? as many orders are prepaid.Delivery boy's phone# is saying not valid. What is your solution? Now I see many are complaining about your service.

My order was not delivered

Hi my name s kavya, my order no s SF255852479KR . As my ph no was not in correct, instead 4 there was 5, plz make it right

My order was not delivered

Hi my name s kavya, my order no s SF255852479KR . As my ph no was not in correct, instead 4 there was 5, plz make it right

return pickup

difrant product delivery so please return my product if you not return my product than i will compaln consumer court so kindly requested return my product thank you

Payment issue

I don't have reached my payment for last two weeks 8/05/2022 to 22/05/22
I don't have any TL no.or any WhatsApp group

Not return my parcel

Hello sir or Mam
I have return my meesho product on 24th may -9:30Am
But it's a defective Product so kindly please my return parcel and give it to my money
Thank you sir/Mam

Delay in delivery of our article

Hello!

Please apprise us about the status of Awb
SF218229124KR. It is lying in Hyderabad since 21st May and not delivered at clients address till now.

Why is there a delay in delivery?

Pls explain.

Not getting delivery

It is 5 days passed still I am not getting my product. When I called the delivery guys, they are saying that they are on the way.. But end of the day they said my number is not reachable. But i called them 100 times and ask where are you. Now they block me. And i am not getting any status of the order now. I have never seen like this delivery guy in my life. Very worst service. And i try to reach them from the application but i am not getting any response from them.if they are not responsible then why they open such type of service. Better stop the things and do anything else whatever suitable for them. Still I don't know whether I will get my order or not... They don't try to understand how important the order for us.

return item

hi my parcel was recieved today in morning for AJIO but i didnt recieved any massage to confirm that my item was recieved neither there is any update on AJIO app and when i am trying to call the number from which he called me its asking me to enter 4 digit pin i am soo pissed off with it now.

Didn't get refund

I applied for return product the person came and took it but he didn't update it so I don't get refund

Order is showing delivered but i did not get

Hi , delhivery care

I am manoj gupta i ordered something from meesho your delivery agent not delivered my order and he submit report and show parcel delivered.
3 days daily I called him he says sir aaj delivered kr dunga pakka i believe him but he did not delivered.
Now he did not pick up my call Or not reply my msg he disconnect my call.
Please help
And my order no is SF261246186443FPL
Please help

Delivery delayed for more than 15days

I placed one order and item has reached district hub on 26th April 2022. Delivery date was initially on 29th April when I placed the order. But it kept extending and till now the status is showing as In Transit. There is no contact number to get in touch with Shadowfax.
Below are the item details:
Order ID: xxxx153287
Kindly look in to it and deliver the item as soon as possible

Order related

Why you guys are troubling the customer....My order from meesho was supposed to be delivered on 27 April but I didn't got my parcel and on the same day at 11:52pm I got a message that my parcel has been delivered successful

Very worst service ...we have

Very worst service ...we have sent one parcel from Tirupur to coimbatore on 17th april but till today( 30-04-2022) parcel not yet delivered... Other courier services takes only one day to deliver from tirupur to coimbatore ... You guys are playing with the parcel ah ?? Y its not yet delivered ..i cant reach any of ur customer services.. Is any responsible person is there in ur team pls solve this issue... And make sure to deliver it today.. We wont use this shadowfax service further ... Very worst and irresponsible courier services

My parcel was not returned

Hello sir or Mam
I have received my meesho product on 18th April -7.23pm
But it's a defective Product so kindly please my return parcel and give it to my money
Thank you sir/Mam

Parcel return process

have received my meesho product R259014602FPL number Parcel on 29th may2022 -06.45Pm
But it's a defective Product so kindly please my return parcel and give it to my money
Thank you sir/Mam
Swapnil Kadam

where is my courior

Hi my tracking id is SF224558002pic.. Order is supposed to be delivered on 20 april 2022..it reached my district hub. But no updates after that..kindly look into this and deliver it as soon as possible

I didn't received retun item amount

Pls tell to ur delivery partner to do correct job i was returned one kurthi delivery partner taken the kurthi and pickup slip also not given and not updated correctly it was shown in mobile return not successful so I was complained meesho custermer service but they told to contact delivery partner or Shadow fax customer service pls receive my complaint and call back me pls

ls tell to ur delivery

ls tell to ur delivery partner to do correct job i was returned one kurthi delivery partner taken the kurthi and pickup slip also not given and not updated correctly it was shown in mobile return not successful so I was complained meesho custermer service but they told to contact delivery partner or Shadow fax customer service pls receive my complaint and call back me pls

I didn't receive money after return products

I didn't receive money after return products please kind of reply for me

It is clear in the tracking

It is clear in the tracking number that the parcel contain 2 qty.
He gave us only 1 and unfortunately my husband opened it already just the parcel bag not the product.. so when we are asking the other parcel he said you pay first and complain after.. we told him to check his bag maybe there is another bag because its written in the tracking that it is 2 qty. He don't want and he's asking us to pay. Ofcourse we will not pay full amount and we will just get 1 item. We return the item he then shouting us and threatening us that's why the neighbor come.. then he said he will bring his some men to getbthe money to us even we refuse to received the order.

I AM A MEESHO SELLER

HELLO SHADOWFAX TEAM I AM A MEESHO SELLER HU MUJHE KUCH DIN SE RTO OR RETUR PARCEL ME WRONG ITEM RECEIVED HO RHE HAI IS PAR AAP KUCH KIJIYE WARNA MUJEH ACTION LENA PADEGA OR ME AAP KE SAATH KAAM KARNA BAND KR DUNGA

My order is not yet delivered

Hi my tracking id is SF160329062HO.. Order is supposed to be delivered on 7 feb..it reached my district hub. But no updates after that..kindly look into this and deliver it as soon as possible

My refond back

My refond back

Order realeted

Order I'd SF199831309892XIA am order 24 Jan 2022
Full payment advance but product no delivery last seen Delhi ncr bilaspur whereahouse it's start ship details today 5Feb 2022 parcel stay on same address Delhi NCR bilaspur give me any solution

Very very delay in my courier

Hello..

This really very bad service....2month I am tracking my courier..nothing happened. Lot mail..

Track id: SF183869904SHS.. Nithya Raveendar.

What a bad service are u giving. No response and no reply.

If not get any reply hereafter seriously I will go with consumer....

Get back to my no: 98943xxxxx

Order return

have received completely different product. I want to return this product. AWB:SF168759975KR
Order#:3984DE my amount return panuka sir rs1500.My order smartwatch please

Returning my product

I have ordered an iPhone series watch from Facebook page seeing that diacount I ordered it and now I got it as a plastic playing watch of kid. I want to return it now pls help me out

Return refused to pick up

R188770811FPL
Order #xxxx1624324
The delivery person refused to pick up my product claiming I am returning used product. The fact that I had to return is the same that I received that damaged used product from the seller itself. That is not how you fraud people. I talked with the customer service and reinstated the return but the courier person rejected my return request by ditching. My return period also will be over soon. I want my refund. This I literally not how you fraud people. Literally unbelievable.

Payment related

I am paid online payment but your delivery boy not received payment i am pay already amount

YOUR ID NO.SF190160162892XIA

Plz refund my money 668 rupees

I ordered one dress ...the message was showing today arriving to your address I was paid the amount 668 rupees ..that delivery boy was called me & asked the otp & he was cancelled the order...I already paid the amount but my money is not refund plz sir refund my money 668 rupees.i am still waiting plz refund I am requesting u.

Adress
Kodathi caloni Banglore 35
Near store to Dore
(Mana Carmel Apartment)

This is the worst expience in my life ..I will never go to the online shopping very worst

My order not delivered - but received msg successful delivery

How could you people do this, without delivering a product.

My order I'd - SF189637034443FPL.

I want to know who is the person said delivered. I was waiting for past 10 days I got a MSG day before yesterday ur ordered delivered successfully. I was tracking the customer care meesho no response. I have paid for it. Very worst service on your end and meesho end. Very bad. Return my order or return my money. I do have all the bills. I will claim for it.

Where is my order yet not delivered but msg received

Please faster delivered my order

This type show me

Hy, this type msg show me parcel delivery but not received me
Prepaid parcel , what did do you when your parcel lost say me

Worst service

I too agree with u .

Worst service with worst customer executive caller person ....can't talk properly with customer they recruit useless person .

Non delivery of product

I am surekha...I ordered from meesho an article to be delivered to Prof.Radha at trichy ...the parcel has reached trichy on 7th but still not delivered ....SF183961656443FPL.... Please ensure immediate delivery of the parcel...for the past 7 days it has not moved from your warehouse.....unwanted delay....

Order related

Still not received my order but it is showing order was delivered please check with delivery partner & I am waiting for my order last 5 days

Not yet delivered

SF183884330443FPL this order is not yet this.is is an urgent because of prepaid order please make it fast delivery thank you.

order quary

i need my order urgently.

Order return issues

My return order pickup in delay sir please contact me sir and return takeovr sir

When my order will be delivered???

Hello team shadowfax...why my order is put on hold... I've not requested for open delivery then why your page is showing so...plz deliver my order ASAP.

ReTurn Pickup is very slow

My return pickup is pending for more than a week now, I m calling delivery agent but no response.

Return cancelled

I have a ajio product to return and it's return was attempted today , but no-one came to collect and no one called the delivery boy just cancelled pickup , now he is not picking up my calls , totally 3rd class service.

Product not received

I had to receive a product from meesho . My delivery status has been updated wrongly item has not been delivered . I have been waiting for your calls but its been more than 24 hours I have not been able to reach you all nor has anyone called me from your end.

Irresponsible behaviour from shadow fax

My return pickup is pending for more than a week now, I m getting the message for the delivery agent but it is getting cancelled with contacting me.p

where is my order i need my

where is my order i need my meesho order. did not cal me order date was extend in last 7nov was my delievry date but i will not supposed till delivered plz send me fast

My order is not delivered

My order has been reached yesterday in my hometown .It is so important to receive it today . Please deliver it to me . Thank you