Shadowfax Customer Care No. 080-6817 2518

Not receiving my courier since last 5 days. The delivery boy call me and cut the call and send msg that it is rescheduled. This process has been repeat many times the services are not good even I didn’t listen the name shadofax ever for delivery and courier services. Also call the customer care but not getting any response on the same i would like to say that if you can’t give the services properly please leave this industry and try something other than this in which you can perform better.

Mera ek RTO jb receive hua to inked employees ne original product parcel me se chori kr lia or uski jagh koi ghatiya sa kapda Daal dia..Kitni bar follow up k bad bbolte k rider ne chori kia h humne use nikal dia..jb mene rider se pucha to usne bola k office wale jooth bol rhe h.
Mai apne 2nd RTO k liye 1 week se follow up kr rhi hi koi response nhi h bs har bar bolte k parcel hub me nhi aya.Mene mail pe bhi complaint kia bt koi response nhi.
Chor h ye log Parcel me se samaan chori krte h.Mere product k pese return kro jo apke uaha se chori hue U THIEF.

My order was shipped and has already reached my city (Ranpur), but despite this, Shadowfax has failed to deliver the package to my doorstep.

For the past 10 days, I have been receiving misleading and incorrect delivery updates such as “customer not available,” “customer not contacted,” and “delivery delayed.” The delivery date keeps getting postponed from one day to the next, even though the product has been in my city for several days.

The most frustrating part is that the delivery rider has never contacted me. I tried calling the rider myself, but he neither answered my calls nor called me back.

To make matters worse, I even received a WhatsApp message suggesting that I cancel the order instead of properly delivering it. This is completely unacceptable and shows a serious lack of responsibility and professionalism.

If the product has already reached my city, why has it taken 10 days to deliver it? Customers should not have to continuously follow up for a basic doorstep delivery.

I am extremely disappointed with Shadowfax and its delivery service. This kind of irresponsible handling wastes customers' time and creates unnecessary frustration. I strongly urge the company to investigate this issue and take appropriate action against the concerned delivery personnel.

Very poor service. Very disappointing experience.

Hello Shadowfax Support Team,
I am extremely frustrated with the service regarding my order from Nutrabay.
The expected delivery date was 14 August, but the order has still not been delivered. The tracking status has remained unchanged since 13 August, and even today, 17 August, the same status is being shown with no meaningful update.

Order From: Nutrabay
Expected Delivery: 14 August
This delay is already beyond the promised delivery date, and the lack of tracking updates is making the situation even more frustrating.
Please look into this matter urgently and provide me with a clear update on the current location of my shipment and the exact expected delivery date. I would also appreciate an explanation for why the tracking status has not changed since 13 August.

‪Sonu Kumar name of the delivery person who is not at all delivering my order.

It ihas become his routine that he is calling me and when picked up he cuts my call within a second without syaing anything and then putting in comments that i am unreachable.

And what is the point of auto generated whatsapp message and calls asking whether i am available or not because if i am saying i am unavailable no further action is taken.

Where and how many time i need to complaint about this issue .

He also by himself cancelled my pickup.

I don't understand what kind of ridiculous service are you guys providing.

Order id:
SF3734828927VNM
SF3543248728NER
R2327380976AJI

Subject: Complaint Against Shadowfax Courier Service
Shadowfax Courier Service has very poor service.
My parcel reached your courier hub more than 5 days ago, but it has still not been delivered.
I have tried calling the contact number many times, but there has been no response.
Please deliver my parcel as soon as possible or take immediate action to resolve this issue.
Name: Nahid Akhtar
Shop: Roshan Foot Wear
Location: Belpahar, Odisha

This company's service is very poor; they do not provide good service to customers. No one should use their services—this is a bogus company.

my order has been shipped and delivered in my city by Mamaearth, but the courier company Shadofax did not deliver the same at my door step. Daily wrong updates received like non availability, not contacted and delayed the delivery of produced on next date to next date. today 7 days has already passed but my order did not deliver to me despite the fact that the product is in my city. Even rider did not contact me and when i call him, he did not received or call back to me. Even i received the message through whatsapp from company to cancel the product. how irresponsible they are. very useless service provided by the said company. very disappointed.

The delivery boy called 1 time and asked my location and I said later it's far I will give trmw and cut the call, and sent customer is not reachable and again next day just gave ring to my phone same he mentioned immediately after I called 5 times he is not even answer the phone

My consignment Docket number SF 3389572734661CRD is lying at your Electronic City hub since 13/06/2026. It is not being delivered since then, on few occasions I got message that it is out for delivery but at end of the day I get message that delivery could not be done for reasons beyond their control.I fail to understand that how come this non delivery could take when I am residing in main Neeladri Road. Previously I had mailed also but no response from your side, should I forget about my consignment.

Such a fraud these people are they can't deliver product why do they have to misuse people's money such disgusting people who enjoy from others money they say item missing but they require our bank details and the otp how such big brands and companies are getting tied up with such a fraud agency I don't understand people be aware and careful such.

I'm 9 and half months pregnant and the delivery partner doesn't want to come and deliver the product instead he is asking me to come pick up the order and using all unnecessary abusing words I have multiple orders and he is not willing to deliver any of my order everything is stuck now worst service

Delivery person never delivers product and mark it as customer is not reachable.

Also marks delivered sometimes without even OTP. What kind of delivery service you are offering.

This is one of the worst and unprofessional service provider . my courier is reschedule two time without my consent and status updated as as per customer request it is rescheduled. Delivery person is VVIP , never respond , no customer support.

I request all the Ecom companies to stop using this for delivering your goods , we have many good and professional service providers.

_This is one of the worst delivery experiences I have ever faced. First, they marked my parcel as delivered, but it was not delivered. They literally claimed that the recipient received the order, which is not true. My parcel was very costly._

_I had a very important day where I needed that parcel urgently. It has been 15 days and they have not even contacted me. It just shows “delivery failed” because I supposedly did not receive their call._

_When I tried to reach the delivery person, he was very aggressive and spoke arrogantly. He showed unnecessary attitude for no reason, just because I asked why he was not coming._

_Every time I tried to contact customer service, they kept avoiding my messages and calls. I don't know how they even have the authority to deliver parcels if they can't provide customer service and show such unnecessary attitude when we are paying for the service._

_Next time, I will take serious action against you._

Hello Team,

I want to raise a complaint regarding a delivery agent assigned to my order (Flipkart order).

Tracking ID / AWB: SF2799430247F

Order no. OD337119989004784100

The delivery agent refused to deliver the order to my doorstep and asked me to come 1 km away to collect it. When I refused, he did not attempt delivery and marked it as unsuccessful without calling me.

This is highly unprofessional behavior. Because of this, I am facing inconvenience and delay in receiving my order.

I request you to take strict action against the delivery agent and ensure proper delivery through a different agent.

Please treat this as urgent.

Thank you.

The delivery boy did not come to deliver my parcel. He ph called me & directly said that he cannot come to deliver my parcel to my address. His behavior is very rough & unexpected. It's very fraustrating that I am not getting my parcels because delivery boy not coming to deliver my parcels.

This is a serious complaint and a warning to the public regarding the extremely unprofessional and unacceptable conduct of a delivery partner from Shadowfax.

A return order from my end was picked up by a Shadowfax delivery agent. The agent collected the OTP and took possession of the product, which clearly indicates that the return should have been processed in the system. However, the return was never updated, my refund has not been initiated, and the delivery person has now completely stopped answering calls and absconded with my product.

delivery person name-mahesh jaiswal
contact-932216**06

fraud alert!! lost trust
I strongly urge Shadowfax leadership to locate him and investigate this matter immediately.

The delivery boy is unprofessional. I always prefer delhivery courier service but these meesho app only gives to shadow fax.
In kerala shadowfax service is worst. All muslim delivery guy you people recruit. Totally upsetting

I have a return to be picked up but the delivery boy is giving missed calls and if i accept the call they immediately cut the call within mini seconds. And then i get a msg from shadowfax that we could not pick up your order. And when i call them back they do not pick up the calls.
ALSO NOTE : they have been calling at night around 11:30 pm.
Worst service ever shadowdax

I had ordered deconstruct moisturizer and sunscreen on 15th January and had also made the payment through online mode. Today is 20th January but there is no information about my order as to when will I get it nor am I receiving any call. SF2865224560DCO is the tracking ID of my order. Please give me information about my order as to when will it be delivered. Otherwise cancel my order and refund me.

Its been 2 weeks since my order is pending to be delivered I daily get updates of the shipment Out for Delivery but did not get it and when I contacted the delivery boy assigned he was rude and told me that he does not have my parcel then why is this service providing numbers of wrong delivery boys

Very bad response from team, and delivery partner, he is misbehaving from very first and not ready to pick the product from past 8 days, he didn't even reached out to me, this is very bad, very careless behaviour of delivery team and the shadowfax team and delivery partner, need to raise complaint for this

Delivery boy behaviour is very reuse and telling a lie again and again I have been called him 3 times from morning to till 5.00 Pm but he did not give any concrete response

I raised the ticket for return of the package from meesho on 5 October 2025.still they are not yet coming for pickup..it's 27/10/2025 today.
They keep posted that customer cancelled the return without even contacting us.. while calling the contact person..he is speaking rude and disconnect the call saying "am busy".. pathetic and worse services.. Delivery person number is +918285829652xxx..take any action..it's been 22 days..worst, irresponsible,lazy delivery persons...

Hii team
I have a order and delivery person i dont to her name but this is there number -ending 52786 demanding me extra money and misbehaving he claim my address was wrong I told him that I will come to you, you can give me my parcel but he was again starting misbehaving
Earlier, the same thing happened with a parcel, I went to your agency and collected it, at that time also the same agent was drunk and talking rudely.

I am from kismatpur, Hyderabad.
Very disappointed from service of shadowfax and meesho
I don’t know why meesho is choosing shadowfax for order delivery even after a lot of complaints for their delivery partners
The agent refused to take the exchange of damage product and after sharing OTP which received for the order exchange. And in meesho he claimed it as the order for the damaged product was successfully exchanged.
He wanted me to come to him to take my exchange order and also at sharp 17th September 2025, 10:00am
He said that it not my responsibility for damage product and said it is your problem and directly refused to take the product. I literally want to say worst delivery man ever seen.
I don't know why shadowfax is keeping such nonsense person who ever don't know how to behave with costumers.
He then refused to exchange my order.
I even tried to return my product but also he is nearby my location but not coming to collect the product.
I even raised a complain against him but their is now action till now
Meesho again tried to collect returned my order but shadowfax again asigned the delivery to same agent who doesn’t even know how to talk
In next attempt he didn’t even called me and updated the delivery status to failed delivery as i was not available.
This is a serious issue
Please don’t give jobs to those who don’t even know how to talk
It was very terrible and This is unacceptable.
This kind of service is unacceptable and reflects poorly on Meesho and shadowfax service.
Either you take some action or we will raise the complaint at some higher platform

I have not received my parcel since 1 week . Delivery partner is giving false reasons for failed delivery . Service of Shadowfax is poor & firstcry should choose another delivery partners..

Worst and fraud and liers, it been 9 days delivery date has been passed yet my meesho prepaid order has not been delivered. When i raised complaint in meesho they are saying that delivery agent tried to contact you but you were unavailable despite being at home i haven't received any call from delivery agent nor he has came at home to deliver means how liers you are and doing frauds with prepaid order.

Only have one gunda delivery guy in surat. Who dont deliver parcel but abuse the customers. A total stupid delivery service. They have hired very unprofessional and Gunda people to delivery. They dont even delivered the packages. Just create fake attempts. And that delivery man contact number is this
Xxx8849984560xxx if you see this man as delivery person never leave your home alone and always be at home. This guy is gunda and can do any thing wrong in your absence. This is worst delivery service company I am regretting for my pre-paid order ln Nyka.

I ordered last month but till now not delivered my product no one is calling me and iam calling but they are not responding worste service in shadowfax

Worst service no reply from the service provider and false messages are uploaded that they are trying to contact and we are not reachable

I hv ordered a product from meesho. last 3 days it is showing out for delivery. a contact number shared by shadowfax delivery partner. that contact number also switched off every time. office address also not mentioned any where. I cant contact the delivery partner and also i cant find their warehouse.

Every time meesho is sending products through this delivery partner. very worst service

Hopeless service idiots people are there in this courier service fraud company no one comes for the pickup.
No proper customer service are there.

One of the Worst delivery agency seen and worst partner Myntra has tied up with.
Agents are horrible, delivery times given are never met.
Message is straight cancel ur orders if this is the delivery partners associated to deliver your online product.
Had an express deliver for Friday 11th Feb but even now as of 14th the product is not delivered.
They call and.ask for reschedule. Never entertain it.

Horrible horrible the most horrible service from SHADOWFAX...

I ordered a product from meesho it was cod order but i paid in their tracking link website which I was able to pay but before payment my order was failed delivery so I paid the amount but after paying still my delivery got failed many times after some attempts of delivery the order got cancelled and it's been 15 days but I still didn't get my refund money it was 594rs i tried to contact them and first they told me to send the proof of my payment and account details so gave them proof of payment and my upi id i thought I will get my refund now but after that no reply no response from them it's my humble request to shadowfax please refund the amount

I am writing to express my frustration and dissatisfaction with the service I have been receiving over the last 40 days regarding the return pickup for my order. Despite repeated attempts to resolve the issue, my return remains pending, and I have encountered multiple issues with your team and communication channels.

The contact number provided to me in the SMS for pickup is consistently unreachable, as it is either switched off every single day.

Additionally, one of your courier person occasionally calls but only rings for a second before disconnecting the call. When I attempt to return the call, there is no response, further complicating the situation.

After 40 days of repeated unsuccessful attempts to resolve this issue, I reached out to Meesho, who kindly raised a complaint with your team on my behalf today for AWB R1094761262443FPL

I urge you to look into this matter immediately and arrange for the pickup of my return as soon as possible. The delays and poor communication are unacceptable, and I expect a resolution at the earliest. Please provide me with a clear update regarding the status of my return.

I appreciate your prompt attention to this matter

I recently ordered a few products from Zivami, and the delivery partner assigned to my order was Shadowfax_Surface. Unfortunately, my experience with them has been quite disappointing. Each day, the tracking information indicates that my order will be delivered, but by evening, the status changes to "unable to reach the customer, will try to deliver tomorrow." This pattern continues for 4-5 days, and by the sixth day, the order status shows as returned.

When I attempt to contact the delivery agent each day, calls often go unanswered. On the rare occasion that I do reach the agent, he claims to be on leave today and promises to attempt delivery the next day. This cycle of false promises is frustrating.

For anyone considering using Shadowfax_Surface as a delivery partner, I would advise against it due to its unreliable service and empty promises.

address is correct still not delivered, showing out of delivery from last 2day, delivery person number also incorrect. prepaid item delivery ASAP or else share warehouse details so that is can pick from there.

Tracking ID: SF1300802867F

My order is from Monday out of delivery still no response rescheduled on Tuesday there’s no update the delivery boy not picking my call from Tuesday

I had requested a exchange of my product on 30 nov. 2024. The exchange was going to take place on 7dec. On 7th I called the delivery patner to scheduled my timing to 4.30 he just said ok.. After that he didn't received my call. I complaint against that but the company also didn't do anything.. This is the worst delivery service i ever seen.. The delivery patner is also so rude...
I just had 2 suggestion to this company either you improve your service or just closed your worst services