Driver's name : Gaurav Satyam
Ride id: (RD17413676322760989)
Rapido call number : (80-45805302xxx)

He extremely extremely rude from the start, telling us sit like this or not to sit like that. We were not even sitting in an uncomfortable way. Actually rude is a very small word for such worst person.
It was only me, a female passenger at the end to leave. And He passed a comment "Harkate to dekho apni" like what the f#ck was that. Does this person know me personally to pass such comments. I was so much polite to him at first.
Not just this he was rude with many things also.
I literally wanted to fight back but was alone and I was concerned about my safety who knows what could this person do.
This person was young but his mind was extremely extremely narrow. His way of talking extremely rude.
I want him to be banned by every cab company. I request rapido to ban him so that he cannot harras anyone anymore. Why keep such person associated with the company which can damage the company's reputation.

The auto driver was drunk and very rude
Charged amount twice and charged more than the fair

I have submitted all documents but my account not activated

The driver charge does extra money. As we reached a destination the driver asked for the toll money and we had no idea that toll is stopped now and no money is deducted.we realised when we returned back home.he also charged us extra fare to the fare shown in the app.
Trying to connect to customer service but the pathetic service is not resolving my issue.they say they will call back but they don't. We were supposed to pay 711rs. But the driver charged us 776rs.
Kindly look into this

I book auto on 8th Feb in Hyderabad. After sitting in auto, he started demanding more money stating what was shown in app is less. I asked him to stop auto, but he didn't even stop, he told I will not stop and started arguing that I want money. I was with my mother. He drove very roughly and again after reaching destination when I gave money which is already more than what was shown in app. He demanded more than that also and started arguing. he didn't ask either so after covering half distance, he said cancel your booking. When I decline to cancel booking. He cancelled it from his side. I asked him to stop auto, but didn't even listen and also talking on phone most of the time , not driving auto properly. This is my first experience with rapido and extremely worst experience. I will not recommend this to anyone. Worst service.

Hi Team,

This is keep you inform that Rapido is now a days good service for a customer but some time Bad behavior driver like asking more and Extra money to the customer and incase if customer don't want to give the driver won't cancel it and ask us to cancel.. Not attending the phone incase if we ask them to cancel. This is so bad for the Rapido Service. I will mentioned the 2 drivers details please take actions as soon as possible. because they boldly told we have to cancel and don't care about the Rapido customers.

RIDE ID : RD17383246412227328

There was double payment of INR 180 made to your captain which you guys had refunded to my wallet but when I asked to tranfer the money to my source account. You guys had debited that amount from my wallet but it's been more than 10 days I have not received the money in my account.

Can you guys please reply and transfer that amount to my source account or i shoul choose social media to publish these things how you harass your customers.

Hi Savita here I booked ride on 22/12/24 at 11:38 from mohali club to chandigarh housing board. Driver tried to molest me and I shouted on him and asked to stop the car he stopped and I came out to car after terrifying him. But with this chaos my important bag left in car. I tried his number and his number showing not working. Ride ID is RD17348907432838205. i request please help me to find my bag. important documents are there in bag.

Very Bad serivice. kal mene ek Parcel Raildo Se mangwaya thabt abhi tk parcel delivry Parcel lakr ni aaya uska mobile bhi badnaa raha h
Ride id : RD17340988417417608

Pls Solve This issue urgrn base

Your new update is not good. Because I have received only ride notification. I have see the order details then showing someone accepted your order. We are facing this issue from yesterday to still. We are getting so much frustrated. So please solve this problem

So recently I was travelling from Pune station and there was alot of traffic so I found a cab driver named Ramdas Janardhan Marakad. He asked me for my drop off location and I gave so. He asked me for the distance and I gave an approx distance and I showed in Google also about the distance and he saw the phone but ignored the distance and told me that he would charge 330 rupees as it was late night I agreed and then after sometime in the ride he saw the distance and it showed 14 kms and after that he started arguing that I should pay him 550 rupees. But I denied and I said that we agreed on 330 rupees so I will pay that much only. And in rapido app it was showing 275 for the same distance. Distance won't change be changing the app for the map but still I agreed for 330 rupees. He argued with me for alot of time then near a petrol station he asked me for the money of petrol. I said I won't pay for the petrol so he said pay for the ride so I paid him for the ride and then he said saying that he will drop me in the middle and stared giving me cuss words. And was about to hit me. I had lifted his hand but then I pushed it away and he was shouting at me. He told I will drop at the location if I pay him more 200 rupees. I said I wont so he started telling me that I he will take me to police and stuff and he said call whomever you want to call and started giving me threats. So just to be safe I got out of the car in the middle. And then took a rikshaw.

I agree I made a mistake by taking a private taxi but as this driver works in rapido I request a strict action against this driver. He can do this with anyone else also. I was a student and this kind of behaviour was done with me. A strict action must be taken against him.

I AM PRIYANKA SINGH, I TOOK RAPIDO CAB ON 14-10-2024 FROM SAVLA HOME FOOD, MADHAPUR, HYDERABAD TO RAJIV GANDHI INTERNATIONAL AIRPORT SHAMSHABAD HYDERABAD. I FORGOT MY ONEPLUS EARPODS IN THE CAB, RIDE ID - RD17289546522374303.
KINDLY INFORM HIM TO RETURN MY EARPODS AS SOON AS POSSIBLE.

I booked a auto of yours on 09.10.2024 at 9.49 am the driver is Kethavath raju, i waited for 10 minutes at our 9.53 am i called him to know whether he will come to for paick up me or not he said where to go i told somjiguda, is he said ok and kept his phone. after two minutes i called once again he lifted phone and same is asked him he told i wont come to that place and i cancel the trip he told me. i fired him. but he did not cancelled the called, i looked at my mobile after half a hour that he forwarded the same to tow more auto drivers, the one auto driver called me, i did look at my mobile because i am travelling to my office. at around i saw my mobile a couple of called received and i called him what is the matter. he said you have book the auto i am waiting here. i told him, this booking is forwarded by your collogue driver where he not accepted my trip and i am not responsible for this trip. the new trip driver Mr. brarath chocky, said its not fault and there is no option for me to cancel. you may charge Rs.110/- after 10 minutes and it will cancel automatically by our ccs.
this is for your information and justify me and take necessary against on the driver Mr. Kethavath Raju in this ragard.
thanks

Raja A driver was calling me 12 times. He demanded extra cash and spoke very rudely also. No helmet and fast driving. Make sure the action should be taken against him. Next time please ensure that the driver is has helmet and very decent

Dear RAPIDO Team please accept my driving license and profile details. Thank you

Your caption has lost my important documents.

i had book a order on 18/08/2024 against order no-2425up0011537563 named Devansh Awasthi Vehicle no-UP32PK5171 .

yet not delivered parcel to designated delivery address and switched off his number and unable to track.

And even for that we are trying to reach out Rapido service center but they are not responding and not even bothered to share the feedback of my parcel.

and i badly need my parcel

Your Driver Satwinder Singh chargerd me extra money yesterday on my trip from sector 37 c chandigarh to Kirpal Sweets baltana original Amount was RS 105 but he charged me RS 130 ... and ended the ride with RS 105 .. I asked him how much was the fair he said RS 130 .. U Liar Rapido people .. I will file a case in consumer court .. I even received a invoice showing that my fair was RS 105 how can u Rapido people charge unnecessary money from customer

Fraudulent numbers provided for rapido customer services. They call and tell you to download a remote access app to "help you resolve the issue". Rapido itself has the shittiest customer service in the sense that there is no concept of customer service. No one responds. No one calls. No one helps. No issues are resolved.

-------- Forwarded message ---------

Date: Thu, 1 Aug 2024, 00:26
Subject: 16500 payment need refund
To: <shoutout [at] rapido [dot] bike>

Dear Sir,

This is the reference to the above email,

I have travelled rapido taxi on 29th July 2024 , i have wrongly given fare to him 16500 instead of 944..but he is denied to refund..travel details already given
.madiwala to Bangalore airport

I requested to you kindly refund the payment from driver and do the needful.

But the driver did not attend my phone call and did not responding from your office also.i want payment from rapido only you are only responsible..fraud........cab driver

Please

M.Rajiv Gandhi

I LOST MY BIKE KEYS IN RAPIDO AUTOS . Kindly track with the drive pls ..

I booked Rapito with bike for my travel. Driver name is Ragunathan. I belive that he doesn’t pick the trip so he spoke unnecessary thinks. I booked 8:40 and mow time is 9:16 so far he didnt move his Vechile and not attending my calls. He is swiching off his mob if i tried to reach him
Kindly confirm that what is action for his behaviour. Still i didn’t cancel my trip and informed my wife to pick me.

I called this number which is there on rapito site but they said that they are speaking hindi only . I requested for english but call disconnected. Then i tried multiple times number is busy

So you are giving help only for who is speaking hindi?

Regards
Sathishkumar k

I booked rapido bike on 19/06/24, jitendra kumar(captain) demanding double charge and he cancel the my booking

I am regular customer of rapido. You can also check my history of rides. Today i booked auto by rapido. This is rider id RD17186999xx2101847. He was drunk and driving dengerously. He dropped me on wrong location after that he demanded extraa money and harras me. Now what action rapido will take?

I am using rapido daily then why I am not getting service on time
Rapido always takes wrong location even after sharing the location I am very much dissapointed with this app
Even captains are not coming on time
Rapido is deducting price from customers account only
Very bad

I am a daily user of rapido and I use rapido early morning to reach office on time. Today I booked rapido and the captain was suppose to arrive in 4 min. But 5 min passed he did'nt even moved from his location. I called him and even texted him, but he did'nt responded in any of them. Later se started moving towards wrong direction and now its more than 40 minutes. He is still not responding and neither he is cancelling the ride. I am late and had the worst expirience of using rapido. I request rapido to take immediate action against the captain. I have noted all the details and information of the captain. Kindly reach me out ASAP.

Captain Name is Pawan Upadhyay
Gadi No : UP32Pxxx

Today morning to reach to my office I had booked a rapido and he arrived after 20 mins to my pickup location. After my ride started and before reaching my office, the Rapido driver caused accident twice, and both the times I was hurt, the fault was completely on the rapido driver, this kind of driving is unacceptable, fortunately I had no bruises, but internal injury, but the passengers are not safe with such kind of rides, Action must be taken.

Dear, I had booked rapido taxi on 18th May from noida sector 11 to SDGI, dasna taxi driver Bijay Yadav picked up the ride and was standing on his location for 15 min. when called he asked for the location I told him dasna and he denied to go there, when asked why he had pircked up the ride and wased our time he was laughing like he did this deliberately. I cancelled the ride and again booked the new one and this time saurabh chauhan pick the call and same situation was with him he asked for the location after I called him and denied to go. Doesn't Ripodo share the location in advance with the drivers and if yes why they are pircking up the call. Rapido should make sure that if the driver picked up the ride he must go there. And heavy penalty should be levied if any one denies to go after picking up the call. These incident will ruin the image and trust of Rapido. I will never book a cab from Rapido now even if hte rater are on lower side. Service is more important than the money.

I forget my goods in taxi but no response from rapido team . Not a single call recd from rapido
Very bad service rapido shame on u

Very bad behaviour when the online charges dikhata h driver usa jyada mangta h ap is service ma I complain

I am a daily user of rapido and I use rapido early morning to reach office on time. Today I booked rapido and the captain was suppose to arrive in 4 min. But 5 min passed he did'nt even moved from his location. I called him and even texted him, but he did'nt responded in any of them. Later se started moving towards wrong direction and now its more than 40 minutes. He is still not responding and neither he is cancelling the ride. I am late and had the worst expirience of using rapido. I request rapido to take immediate action against the captain. I have noted all the details and information of the captain. Kindly reach me out ASAP.

Hello dear rapido team,

I have dropped the costumer from point A to point B when the payment mode is came he paid online from the scanner which is directly connected with the earnings. But accidentally I pressed the button cash collected now the payment is stuck and I didn't get any notification of payment which is added. Please solve the issue..

Dear Sir,
My all documents are verified
But my account is not active

Hello sir,
Earlier I used to live in Lucknow so Rapido used to run there but now I have shifted to Gurgaon so now I want to run Rapido in Gurgaon.
Plz help me

Regards
Manoj Kumar Pandey

To whomsoever it may concern I would like to drop a complaint regarding a ride i booked yesterday. When i booked the ride the fare was showing 128 and after the completion of my ride the driver did not end the trip and showed me his screen that the fare was changed to 330 which i paid him in cash but when i came back home and saw the ride i saw the total fare was 174. I request you to look into it and refund my amount otherWise i’ll go social with this issue. I am attaching the screenshot of my ride.