Hi Team,
I had booked the trip for a friend of mine.
Once the captain he asked us the cancel the ride . That time I said it's not possible. Then the told us that he will Cancel the ride from his end and asked us to pay the money directly to him rather than via Rapido.

But my friend was dropped middle way as the caption asked my friend to wait for 2 mins as the caption mentioned that his bikes battery is low and needs to be charged. Initially he said 2 mins he will be back but my friend waited for more than 30mins bcuz my friend was forced to pay money the rides personal account even before starting the Trip..

The trip cost was Rs.155.

He just travelled 1km from the picking location and dropped my friend in mid way giving lame reason that his EV battery is low and needs to be charged.

We tried to call him but was not responding. Later he picked the call. I do have the call recording and the payment ID ...

THIS IS NOT PROFESSIONALISM AND BREAK TRUST CUSTOMERS TRUST ON RAPIDO .

WHEN WE ASKED HIM TO REFUND THE MONEY HE WAS ABUSIVE...

IF RAPIDO VALUE YOUR CUSTOMER SUCH KIND OF CAPTAIN SHOULD NOT BE ENTERTAINED AND SHOULD BE FINED..

Driver Name: Abhishek KV (Two-wheeler Captain)

Hi team

I am still waiting for invoice for two trips 13 Feb (116 rs ) and 29 Feb ( 80 rs ) .

it is a waste ...

You guys are not understanding or not trying to understand.

i said not getting option to send email as well.

Multiple mails sent with no satisfactory response.

To whomsoever it may concern I would like to drop a complaint regarding a ride i booked yesterday. When i booked the ride the fare was showing 128 and after the completion of my ride the driver did not end the trip and showed me his screen that the fare was changed to 330 which i paid him in cash but when i came back home and saw the ride i saw the total fare was 174. I request you to look into it and refund my amount otherWise i’ll go social with this issue. I am attaching the screenshot of my ride.

I want to attach my 2 wheeler vehicle can you please help me for how to attach my 2 wheeler vehicle

I took Auto from Jogeshwari to Kurla. My driver name was Dasrath Yadav, Rick No M03CT1653. While reaching near Andheri, the driver drove away the Rick in high speed on Highway. I tried to stop him so many times but he didn't listen. He was very rude. Once I reached to my destination I was asked to pay extra because extra kilo meters were covered. I escalated my concern with Rapido team and very soon I realized they have nothing for us except expressing regret.

They are expecting from me to raise the concern from App and stop the Rick. On main Highway how this is possible I don't know

This is very un safe and unprofessional team

I will never take its service in future surely.

Regards
Hemlata

With respect to the Rapido,

I have booked Rapido auto from Kalyani nagar pune to Mahadev nagar vadgav sheri pune..

Captain name: shrikrishna shivajirao

First he came after 15 mins after booking then we started the ride.. he was continuously talking on phone during ride.

During ride I said him we can take left here so we can reach early he said I will follow my map I said OK,not problem.

After 5 mins he stopped auto in front of banglow there was no road ahead and made ride as completed and started asking for money. I said wait this is not my dropping point then he started abusing at last started fighting. I have given 100 rs he didn't given me 9 rs back (charges was 91rs) and gone.

His behaviour like local Gunda.. please take action against such drivers.

I uploaded my documents for captain,it got verified but my account is not activated yet,it's already crossed more than 24hours.What can I do?

Hi sir ,

We booked rapido from kudlugate to Arekere and we sent some food to provide.But the rider reached the place and complete the ride himself .He stole our food .We are not expected this kind of activities from Rapido riders. Pls take serious action on him .I mentioned his details below.If you not taking any action we will forward this issue to police riders

Dear Rapido ,

You are fooling the customer with good service I booked a quick ride today before caption picked up call and also confirming the location properly but we did not call him and there was no response very disappointed .

Rapido caption details
Name balam Singh
Vehicle no Uk07DH2841

I have booked a auto from majestic manhattan phase 2 to Pune airport at 6.45am 29 November 2023. At the time of payment he told me to do payment via rapido app and after payment told me to do Google pay. In this way I have done payment 2 times.please look into this .

Sir, i m from lucknow, your captain name shivam shukla yesterday he not delivered my parcel yet, and he not picked my phone, i get phone number from your app, but no response yet, so pls resolve my complain, and delivered my parcel immediately, or provide me this captain address...

this morning I booked an auto in Rapido. He dropped me at the drop location when I was giving him the money I left my mobile in his auto while checking my mobile it was missing and then I'm calling him he listened and went off with my mobile he did not stay. I would like to file a case against him in the police station. will you take action or not on him?
the Rapido auto number is 0468 in the app. Will you please action on him?

I had uploaded all my documents and it was approved also but still I can't login to my account

Yesterday night I booked a Rapido bike. The driver named Arshad Zafar was assigned for the same. He took a parcel from Watkins lane Kolkata and despite being reached to destination Sayed Salley lane, Burrabazar..He didn't deliver my package and ended the trip my himself .The package was cake and it couldn't reach.I have paid for the cake.I want the refund of my money that I paid for the cake

Dear rapido,

Recent im shifted to vizag to bangalore some personal issues.
Im very interested to doing rapido captain sercice. My previous service rating is 4.7 so im very intrested to service the rapido captain services. So please relocate my service visakhapatnam to Bangalore.

I am srikanth yesterday morning I book rapido bike At the time of booking charges will display 74 rupees. After that When I reached my location the biker asking pay 90 rupees. I paid 90 rupees without arguments..The biker says that rapido company will fined you....I asking rapido company what bases you fined explain that to me

Booked a ride and not answering my call after confirmation. Before arriving started his waiting time now he is not at picking up my call roaming around for another rides maybe without cancelling my ride.
Who will do this.
If you guys have enough costomer care service we would solve this problem on the time.
Such a cheep services you guys are providing.

I had paid to captain by cash,
In my account it's not updating its showing pay cash to captain i contacted to captain but he successfully updated and contining another raids, iwas unable to book from last night

On 4th december I was searching for a ride from Howrah station to Sealdah station and the fare for each ride was around the same which is Rs.77. I tried booking my ride for 3 times. The incidents are as followed-

Location- Yours drivers were in front of the outside Post Office (opposite of the executives' lounge) with their bikes.

• The first driver cancelled my ride as there was a delay issue from my end ( as I couldn't understand where the driver was exactly), which is undersatandable.

• The second driver named, Pawan Prasad, met me and asked the usual ( Where to go and the price shown in the app ). After seeing the fare he demanded Rs 200 otherwise he won't start the trip. I didnt dance to his tune and said i cant pay that much. He then told that he is already in a loss because the parking fee for his bike is Rs.71. I said I cant pay that much and told him to cancel from his behalf, which he didnt and as it was getting late I cancelled the ride from my end.

• I tried searching for another ride when Azad Warsi was selected. He was 10-15 metres away from Pawan Prasad's location. As I was about to meet him, Pawan came running and said something to him, after which he was teling the same thing as Pawan. That there is some parking fees they have to pay for their bike and if I want a ride I would have to pay Rs. 200. It was getting late and I was about to miss my last train for home as I was already late tolerating your drivers dreadful demands one by one . At that hour no public transport was not available, so my only option was Rapido. Finally, I had to pay Rs. 150 for a 77 rupee ride to reach my destination.

This is not the first time this happened to me or my acquaintances. But I was hopeful before that Rapido was aware of this, and must have implemented strict rules for their drivers and taken stern action against such drivers who do these kinds of atrocious fraud by taking advantage of the passengers' situation and taking money illegally. This has gone too far, I just couldn't stay silent learning that It is still happening and no effective measures have been taken. These drivers are using your platform to fool people and take their money, so the responsibility lies with Rapido.
I want this to be investigated properly and I should be reimbursed what I owe. This is the last time I am putting my hope on Rapido. If not resolved, I would have to sought legal action. I hope my request will be heard and necessary actions will be taken.

Sincerely, sid (date-04/12/22)

I am a girl, and the captain started asking unnecessary questions like where are you travelling and when would you return, and when I aksed him to focus just on his driving he made me get down of the auto in middle of my ride, and asked to book other! Just because I didnt reply to his unnecessary questions, he made me get down on not very usual spot, from where it was difficult for me to get other ride!

Good Afternoon Sir/Ma"am rapido bike driver asked to pay extra amount from Nagole To Nacharam In The App It Was Showing Rs:69 But He Did"t Listed My Reason I Never Expted From The Driver So I Want To Rasie A Complaint On Him Should I Take Really Action In Futher?

Regards
Likith Sharma

Sir, Namaste, My name is Srinivas from Tirupati. First time I was operated Rapido Bike App. Actually I don't know rules and regulations of Rapid Bike App. On 28-08-2022 @ 12.11pm booked a trip from Vijayawada Location to Venkatapalem through Rapido Bike App in Vijayawada and I paid advance payment of Rs. 85/- to M/s Rappen Transportation Service Pvt Ltd under UTR224017146890 through Phonepe. But I was not travelled from Vijayawada Location to Venkatapalem. That captain also not received commission. Again booked new trip and paid cash manually. In this circumstances please credit my amount of Rs. 85 /-.

With regards
S.Srinivas

Never seen such terrible services in my life. It's been more than 3 months i am following up for my money but they're not responding to the emails as well as to call. Please stop cheating the customers.

Please share your customer service number immediately, or contact in my number.
Some mischief happens with us in rapido service. Which need to be resolved immediately.. otherwise I will escalate it to higher Management level.

Hello dear Rapido,

I m a regular customer to Rapido, today they changed the route completely, why, every day I m going to the office on my regular route, today also i went through the same route, distance came to 3.4KM, and i can reach in 10mins, today it went to 9.5KM an and destination time is 30mins, why you people change regular route of mine to long route.

Yesterday i booked rapido auto and I paid amount online 189/-. But drive taken cash 204/-.
Please kindly help me

Hi. I am manish my previous contact no. Is 770***0483 i want to change that no. To 892***3957.
Please help me out.

Hello sir/mam

I'm rapido captain. due to some issues i was not accept the ride. that was said to mam who's was calling me. but even that's reasons mam was totally using rude talk with me and she deactivated my account even my amount is still there. how can you do this cheap steps with rapido captain? I'm requesting to you sir/mam kindly check the last call of your telecaller and listen her talk and kindly give me my money back which i earned.

thanks and regards
SATNAM SINGH

Dear team
Please activate my rapido captain account
My rapido captain account is connected with two numbers
Kindly check and active any one number
I am interested to give service as a rapido captain
So please activate my account

My old City Ludhiana (Punjab)
Now I want to change city Noida(UP)

Good evening sir .
My self chandrashekhar from Hanamkonda i was submitted all the documents but didn't verified may i know the reason ,plz tell me then I ll search another option is it ok or not ....if not Amy i know the reason ... eagally i am waiting for your response thanks you .....