Rapido Customer Care

I was wrongly charged and raised a concern about it. Then I got confirmation from the team that the rest of the amount will be credited to my wallet which is 113 rupees but they only credit 19 rupees instead. Now I am trying to reopen the chat but nothing happened.

It is a fraud, you are looting the customer with wrong charges and i need you to take action on this on priority basis.

Look into this matter and return my money back.

Rapido Cab Service Complaint

I am truly disappointed with Rapido’s cab service.

I would like to raise a serious concern regarding the AC policy for cabs. I have been informed by multiple cab drivers in Indore that if a customer books a cab on a daily basis or chooses the economy category, the AC cannot be switched on, and that AC is available only with premium bookings.

I would like to understand the logic behind this. If I specifically choose to book a cab, it is because I expect a comfortable, enclosed ride with AC, regardless of whether I book it daily, choose the economy category, or choose premium. If I do not require AC, I can simply book an auto instead. So, what is the purpose of booking a cab if the basic comfort of AC is not provided?

What is even more disappointing is that the Rapido app does not clearly mention anywhere that the cab may be non-AC or that AC is available only under a particular category. This lack of transparency can be very misleading for customers.

I sincerely request Rapido to look into this issue and clearly mention the AC/non-AC policy on the application. If AC is not included in a particular cab category, customers should be informed before booking so they can make an informed choice.

I hope the company will seriously consider this feedback and make the necessary changes, especially for customers booking cabs regularly. This has been a very disappointing experience.

Vehicle No. KA03AHV0610, Appu D has taken more than the fare amount. While booking it was Rs. 113 but after completion he took Rs. 137 rediculious

Why do auto drivers keep accepting rides when they don’t have enough CNG, only to stop midway and refuel? Once in a while is understandable, but this happens repeatedly. If CNG is low, please refuel before accepting the ride. Our time is also valuable, and customers should not have to waste time waiting because of the driver’s poor planning. Please address this issue seriously.

Hello Rapido Support,

I took a Rapido ride today. The fare was ₹65, and I gave the captain ₹200 in cash. However, he returned only ₹35 instead of ₹135. At that moment, I did not notice the mistake.

I request you to please check the ride details and help me with the remaining ₹100. Please look into this issue and take the necessary action.

Thank you.

Dear Rapido Captain Support Team,
I am writing regarding a ₹500 penalty that has been charged to my Captain account for a food order that I was unable to complete due to an issue beyond my control.

Last night, I accepted a food order through the Rapido Captain app and reached the restaurant to collect the order. However, when I arrived, the restaurant executive informed me that the customer had already cancelled the order.

At that point, the order was neither getting cancelled from my Captain app nor was I able to contact Rapido Support through the app. I tried to resolve the issue, but due to the technical issue with the app and the unavailability of support, I had no option other than leaving the order as it was.

I also have a screen recording showing the issue with the order and the inability to cancel it/contact support, which I can also provide screen recording.

Despite this, I have been charged a ₹500 penalty this morning. Since the customer had already cancelled the order and I was unable to proceed with the delivery, I believe this penalty has been applied incorrectly.

I request you to please investigate this incident, review the relevant order details and my screen recording, and reverse the ₹500 penalty from my Captain account.

I have followed the necessary steps from my side and did not intentionally cancel, abandon, or fail to deliver the order.

Please consider my situation and help resolve this issue at the earliest.

Thank you.

Regards,
Rapido Captain
Arbaz Ansari

Please my verification my account

Hello Rapido Captain Support,
I applied to become a Rapido Captain, but my Driving Licence verification has been showing “Verification in process – please wait for 24 hours” for the last 2 months.
Kindly check my application and complete the verification or let me know if any document needs to be re-uploaded.
Please resolve this issue as soon as possible.
Thank you.

Dear Rapido support team,
I am writing to report a very disappointing experience i had with your service today.
I booked a ride today on date-09-09-2026
Ride Id-RD17889291043444665
Rider Name-Prakash

The rider started the trip , but halfway through the journey , he cancelled the ride . The reason he gave was that he wanted to take the wrong side of the road, which is unsafe and illegal. when I asked him to follow the correct rout . he refused and cancelled the ride in middle of the road, The rider forced me to go via the wrong side of the road. when I refused for my own safety and asked him to follow the traffic rules, he misbehaved and abruptly cancelled the ride midway, leaving me stranded in an unsafe. This is not only unprofessional but also a serious safety concern.

This caused me a lot of inconvenience and wasted my office time. and also lost today salary.

I therefore request you to:
1. Take strict disciplinary action against this rider
2. Assure me in writing that necessary training will be provided to your riders regarding safety and customer service.

I look forward to a prompt response from your team.

Thank you
Name- Rina shah
Mob -XXXXXX557

Dear Rapido Team,

Mera naam Gosapak hai.
Main Rapido Captain app use karta hoon.

Mera registered mobile number 636600631x hai, lekin ab is par OTP nahi aa raha hai aur shayad number deactivate ho gaya hai.

Kripya mera number dobara activate kar dein taaki main apna account use kar saku.

Agar koi verification required ho, to please mujhe batayein.

Dhanyavaad.

Regards,
[Gosapak]

Wtf, my friend is travelling by a rapido cab with the driver named Vilas Wankhade, and that guy is asking for extra money before even starting the ride upon denial and said he is cancelling the cab , the driver said him you can cancel but you have to pay the full price, my friend denied. The driver then said I will take another passenger as well and he literally took another passenger and threatening my friend saying I will call my friends, dikhata hu mai!!! Wtf is this!!!!

I had to go for a photography shoot urgently, so I tried booking a Rapido ride. It showed a fare of ₹32, but the ride wouldn't book. I even added an extra ₹10, but it still didn't work. Why does the app show an amount even when I haven't booked a ride, and then proceed to book it only after I add money? Normally, the fare is lower, but when you try to book it because the time slot appears available, the booking doesn't go through; instead, it asks you to pay extra money to confirm it. Why don't they just show the actual amount upfront? Why show a lower price initially and then ask for extra money later?

Mene pura week kam kiya but jb mane money transfer Kiya to payment on Hold aa raha hai please check my payment and send my account nhi aapki customer service mil rhi kuch kro aap meri payment ka please send my payment

I booked a cab from Rapido in the morning for airport.

Driver name -imran
Driver Car number - TG07T1617
Time booked - 8:17 am

The cab got booked and the driver texted me “please dont cancel I am coming”
I booked no other cab and waited patiently for a good 10 minutes
I went downstairs when I saw he has arrived but not called me
I saw the car number, matched the details and sat in the car with my bags.

The pin did not match because the driver booked another customer by Uber and was waiting for them and when I showed him he has accepted my ride which wasn’t canceled and still ongoing
I begged him to take me to the airport because I already waited 15 minutes for him but he refused and took my bag out of the car
I have attached the video of him doing that
I have attached the car number
I have attached the screenshot of him cancelling

He canceled the ride when I had already sat in the car

I had to face extreme difficulties because it was a ride to the airport and unlike this app and the driver, the airport has rules

I booked well in advance and waited for the driver and this is his behaviour

This is an unacceptable behaviour and I demand the removal of the driver from Rapido since he is not taking the rides from it and due to such rude, idiotic and greedy behaviour others suffer including customers who miss flights or have and other genuine drivers

He needs to be removed and I demand compensation for my difficulties. I demand 10000 INR in compensation which is the cost of my flight and the cabs I took.

I will not let go of this matter. Its serious and he needs to face the consequences.

This all happened outside of my society, There should be cameras installed that must have captured him taking my bags out and taking another customer.

This is the first complaint, I will raise this in consumer court if I dont get justice from this app.

​URGENT SAFETY ISSUE.
​During Ride #RD17865042690859819, driver Durga Prasad Dsi appeared intoxicated, made inappropriate sexual requests, and demanded extra cash. When refused, he behaved inappropriately and stranded me mid-journey, leaving me unsafe.
​This is a severe threat to passenger safety and sexual harassment. Take immediate action: permanently blacklist/offboard this driver and investigate immediately. I expect an urgent official response regarding the swift action taken.

Please open my account and recover

Dear Rapido Customer Support Team,
I am writing to formally lodge a serious complaint regarding my recent ride experience with one of your drivers. The incident was extremely disappointing, unsafe, and far below the standards expected from a professional ride-hailing service.
Ride Details:
• Customer Name: Vishal Tiwari
• Ride ID: RD17853864481366265
• Driver Name: Mohammad Mustafa
• Vehicle Number: UK07TE3035
• Vehicle Type: Car
• Ride Date & Time: 30 July 2026, 10:20 AM
I would like to bring the following issues to your immediate attention:
1. The driver deliberately took an incorrect route and drove in the wrong direction. He then attempted to force me to get down at a location that was different from the destination selected at the time of booking.
2. The driver behaved in a highly rude, abusive, and unprofessional manner throughout the journey. His attitude was aggressive and unacceptable.
3. The fare generated by the Rapido application was Rs. 298/-, but the driver demanded Rs. 320/-, which is completely unjustified and against company policy.
4. After a prolonged argument, the driver finally agreed to drop me at the correct destination. However, during the entire journey he continued arguing aggressively and repeatedly attempted to provoke a confrontation.
5. Such behaviour is a serious safety concern for customers travelling in Rapido vehicles. No passenger should be subjected to intimidation, abusive language, or unsafe conduct during a ride.
6. Despite waiting for a considerable period, I did not receive any timely assistance from Rapido Customer Support. The lack of immediate support during such a critical situation is extremely concerning and unacceptable.
I have attached the ride invoice and booking details for your reference.
I request Rapido to treat this complaint with the utmost seriousness and to conduct a thorough investigation into the matter. Appropriate disciplinary action should be taken against the driver to prevent similar incidents from occurring with other customers. Additionally, I request an explanation regarding the failure of your customer support team to provide timely assistance during this incident.
I look forward to your prompt response, confirmation of the investigation, and details of the action taken.
Thank you for your immediate attention to this serious matter.
Yours sincerely,
Vishal Tiwari

Hello i had to receive a parcel from your end on 22/7/2026 but unfortunately have not received any parcel and it contained medicine for my father who has recently underwent lung transplant and it is pathetic that your customer care calls on what's app and was asking for screen sharing and repeated otp started falling in and that hinted me that it is forge and please try to resolve my query
you can drop an e mail on above address
thank you

Dear sir
I'm lakshman from Eluru AP 534002
I had to tried somany days a rapido captain I had to submitted my documents but app will shows me agent will verify your documents i 2 days already reached four days completed so please provide me the contact number of service centre I had to search also google for customer care service number in vijayawada avilable one rapido captain centre they are saying only we will shor tout vijayawada problems provide Eluru also I'm facing somany days

Plaese solve...this issue because driver charged extra 120rs for toll ..though rapido cover toll taxes...i have valod proof of transaction history...

To,
Rapido Team,

I am writing to formally report a very concerning and unsafe experience I had today with one of your drivers during a ride I booked for myself.

I had booked a Rapido Auto ride on 27th June’2026 where the rider picked up and drop me in between when I denied to pick his father from another location. As I booked personal ride then there is no way to pick anyone else. Then all of sudden he reduce speed of his auto less than a bicycle. I told him if he has to pick someone then pick my ride and he replied me that by mistake he picked up He has cancelled this booking & drop me in between. Because of his this action, my late marked in my office and also mental harassment. I haven’t pay anything to him. I have to
take local auto from that location and reached office late.
This is completely inappropriate, as the driver dropped in between. I complaint on my app for his and received two calls to explain my issue. This experience has been extremely disappointing and unacceptable.
Please find below ride details for your reference:
• RIDE ID: #RD17825314301201104
• Rider Name: Rahul Yadav
• Vehicle Number: DL1RU5190
• Mode of Vehicle: Auto
• Time of Ride: 27th June’2026, 09:10 AM
• Pick up Location Rohini Sector-11, Pocket-2
• Drop Location Rohini Sector-11, Pocket-3 Pocket E3

I request immediate action on this issue and a full refund for the failed service, salary deduction as late and also for mental harassment.

Regards
Shikha Kansal
Delhi

Dear Rapido Team,
I am very disappointed with the behavior of your rider regarding Ride ID RD17815262385310602.
I booked a ride from Shalimar to Howrah Railway Station for ₹59. After covering some distance, the rider demanded ₹100 instead of the fare shown in the app. I refused to pay the extra amount, as it was not the agreed fare.
As a result, the rider dropped me at an unsafe location before reaching my destination. I then had to cancel the ride and clearly mentioned that the rider was demanding extra money. Despite this, I was charged a cancellation fee of ₹11.
I request clarification on the following:
Why did the rider drop me at an unsafe location after demanding extra payment?
Why was I charged a cancellation fee of ₹11 when the cancellation was due to the rider's misconduct?
What action will be taken against the rider for this behavior?
I expect a prompt response and resolution. If I do not receive a satisfactory explanation, I will be compelled to share my experience on social media and consider taking appropriate legal action.

Hello sir
This is Rapido captain from Jammu and Kashmir
I want to discuss some serious matter regarding Rapido service in Jammu and Kashmir
There is no authorized Rapido office in Jammu. The Transport Department of Jammu & Kashmir declared Rapido’s bike taxi services illegal, as the company operates without the required licensing and regulatory approvals
Pls help the Rapido community to stay alive in Jammu and Kashmir

Customer not pay cash
And customer service centre call not connecting

Dear Sir,
On May26th I Received Incentive Of Rs.40+ Rs.70...
On May27th, Yesterday & May28th Today,It's Not Displaying...
There Is Proper Response From Your Team.
From My Side,The Call Support Is Not Working,It's Been Disabled From Your Side,I Have Been Continuosly, Reporting On This Issue,But No Any Proper Response,Is There From Your Team...
Petrol Fare Is Frequently, Getting Increased,But There Is No Any Fare Rate Updated From Your End Till Now...
For Some Orders,The Fare Calculation By The App Is Very Low,Please Check Into This Issues, Seriously...
I Have Talking With, Coimbatore - Ganapathy Office Members, Regarding This Issues, Repeatedly,But Their No Any Proper Response From Their Side...

Name: Benson John

With Regards
Benson John

#RD17 7896 1801 3452 794
I booked a Rapido cab on 17th of May. upon completion of the trip I made the payment for the shown amount on the app to the driver. Due to some technical glitch the first 2 payment attempts were not completed. I asked help from my friend and they tried making the payment too, but the payment was canceled.
The driver hence gave us another QR code and the 3rd attempt of payment was successful.
afrer 20 minutes of ride completion I receive a text on google pay saying total of 380+380+380= 1130 were deducted from my account,
The driver assured the money refund but has not been responding after the night. No help were provided from Rapido authorities too!!!!

My account got deactivated kindly active my account

Dear Sir/Madam,

Driver Details:
Name: NILESHKUMAR J
Vehicle Number: GJ05CY5657
Car Model: Maruti Suzuki Tour S

I am writing to formally report a very concerning and unsafe experience I had today with one of your drivers during a ride I booked for my mother.

After confirming the booking, the driver initially called and asked me to change the pickup location to a different spot approximately 500 meters away, stating that he did not want to take a round to reach the original pickup point. I clearly instructed him to come to the exact pickup location mentioned in the app, as my mother is new to the city and unfamiliar with the area. He then agreed.

However, instead of arriving at the correct pickup point, the driver stopped approximately four blocks away and started the waiting timer. I again called him and insisted that he come to the designated pickup location, explaining my mother’s situation. During this call, he abruptly hung up on me.

Shockingly, he then cancelled the booking on his own without informing me. Despite cancelling, he still proceeded to the pickup location. Since my mother had already been informed about the car details, she assumed it was the correct ride and got into the vehicle.

When I called my mother to ask her to wait for another driver, she informed me that she had already boarded this car. At that point, the driver took the phone from my mother without consent and demanded that I pay him directly for the ride, saying he would take her to the destination outside the app.

This behavior is extremely unprofessional, unethical, and unsafe. Cancelling the ride and then attempting to take a passenger offline—especially by taking the passenger’s phone—is completely unacceptable and raises serious safety concerns.

I immediately instructed him to return the phone to my mother and to wait until a new driver arrived, but this entire incident has left us very disturbed.

I request you to take strict action against this driver and ensure such incidents are not repeated. Passenger safety, especially for someone new to the city, should be a top priority.

Please look into this matter urgently and update me on the action taken.

a distressing incident that occurred during my recent ride with Rapido today at 27/04/2026 12:30 AM from T2 Airport Delhi to Greater Noida

Before starting the ride, I had clearly confirmed with a Rapido representative that the fare shown in the app would be final and that no additional charges would be applicable. However, during the ride, the driver informed me that I would have to pay parking charges of ₹440. When I questioned this, he reduced the amount and said it would be at least ₹200 and insisted that such charges are applicable.

I clearly stated that no such charges were visible or mentioned in the app. Upon reaching the destination, instead of resolving the matter professionally, the driver showed me a picture of an airport tariff board as “proof” and continued to demand extra payment.

When I refused to pay any additional amount, the situation escalated. The driver threatened to call the police and, more seriously, refused to return my luggage bag until I paid the demanded amount. Given the late hour and the unsafe situation, I was left with no option but to pay the extra ₹270 under pressure.

This behavior is completely unacceptable and deeply concerning from a safety perspective. Holding a passenger’s belongings and threatening them amounts to harassment and misconduct.

I request you to: Refund the extra amount of ₹270 that was forcibly taken & sharing you the ride ID #RD17772245554166054

Dear Rapido Customer Support Team,

My name is Vijay Adhik Waghmare. I am writing to report a serious issue that occurred during a recent Rapido auto ride booked from Hiranandani Hospital to Vile Parle East.

We booked a Rapido auto with a fare of ₹154 shown on the app. After waiting for some time, the driver arrived and we boarded the vehicle. The driver took our OTP and, after checking the destination, he started saying that the fare was not acceptable to him.

He asked us to get down from the auto and cancel the trip. We explained that we had just come out of the hospital and were standing in very hot weather, and requested him to complete the ride to our destination.

However, the driver refused and behaved rudely. He insisted that he would cancel the trip himself and threatened to leave us stranded. He then contacted Rapido customer care and shouted on the call, falsely claiming that the fare was too low and refusing to complete the ride. He demanded that the trip be cancelled from our side and that we be removed from the ride.

Eventually, the driver forced the cancellation of our trip through customer care. Throughout this incident, the driver behaved in an extremely unprofessional and disrespectful manner, causing us significant inconvenience and distress.

We request you to take strict action against this driver to ensure that such behavior is not repeated with other customers in the future.

Trip details are attached below:
(Ride ID # RD 17 7675 3952 2127 358)​

Rapido captain looted me .My trip was RS:497/- but collected Rs:700/- from me.when I complaint rapido refund 200/- on my wallet. This is how rapido blackmail the customer.Its very sad to say our INDIAN company cheated own INDIAN.How could theysurvive in INDIA with such mind set

would like to raise a complaint regarding a recent ride I booked during rainy weather. At the time of booking, the fare shown to me was ₹92. I applied a coupon of ₹30, after which the final payable amount displayed to me was ₹72.
However, after the ride was completed, the driver insisted on being paid the original amount of ₹92, stating that this was the fare shown to him. Despite explaining that I had applied a coupon and my final amount was ₹72, the driver became aggressive and started shouting, creating a very uncomfortable and stressful situation.
Due to his misbehavior and the pressure he created, I was forced to pay the full ₹92, even though it was not the amount shown to me in the app.
This experience was highly disappointing and unacceptable. I request you to:
Investigate this issue.
Refund the extra amount of ₹20 that I was forced to pay.
Take appropriate action against the driver to prevent such incidents in the future.
I hope you will look into this matter seriously and ensure better service and accountability.

I am rapido captain my app is not working I'm unable to get rides stuck in payment page.

I have used Rapido regularly for parcel pickup and commuting in thier auto service.
Lately the captains have started playing a game which has happened to me thrice in the
last one week.
The pickup spot is 2 kms. and the map shows that they are at the spot ..but thrice
different captains have said that they are not able to locate and that i have given pickup
and delivery address as same wrongly .I have sent screen shot also to them but they say
they have not received it. .
This has happened thrice with different captains...
I abandoned the pick up and had to cancel..
There is no customer service you can report to.
Very unreliable nowadays even though i have used them often before.

driver sharath V
Hi, Hello to all the above image shown is number one Froud fellow friends, yesterday evening I booked a cab due to bus break down one of my friends where also came with into cab . After that, he requested to change the route. I said go whatever it is showing in Rapido At the same time, but without listening to me he in simply telling that in my mobile it is showing different route. by seaing the route only i booked but i don't know y he need to change Long the road simply fort regarding the same while getting down he did not showing the amount what it was and demanding 950/- and I paid whatever the Rapido app showed (659) after receiving amount he shouting on road insulting customers. Be careful with such persons.. and Rapido organization as instruct with such drivers who to behave with customer .

Dear sir

My rc verification pending from 1 week kindly helpe to verify my rc verification and also
I am not anable to see traning veio please approve my rc verification and active my rapido caption account
I already ride complaint on app so please keep help me on this query

I am from thanjavur i want car option in rapido pls open the car service in thanjavur Tamilnadu

Dear sir/ madam
I lost my item in rapido can you please help to find that item

booked rapido car , amount showed during and after completing 180 INR bt Driver asked that anount is 370 u have to pay 370 , so paid , want remainig amount refund