Rapido Customer Care

Wtf, my friend is travelling by a rapido cab with the driver named Vilas Wankhade, and that guy is asking for extra money before even starting the ride upon denial and said he is cancelling the cab , the driver said him you can cancel but you have to pay the full price, my friend denied. The driver then said I will take another passenger as well and he literally took another passenger and threatening my friend saying I will call my friends, dikhata hu mai!!! Wtf is this!!!!

I had to go for a photography shoot urgently, so I tried booking a Rapido ride. It showed a fare of ₹32, but the ride wouldn't book. I even added an extra ₹10, but it still didn't work. Why does the app show an amount even when I haven't booked a ride, and then proceed to book it only after I add money? Normally, the fare is lower, but when you try to book it because the time slot appears available, the booking doesn't go through; instead, it asks you to pay extra money to confirm it. Why don't they just show the actual amount upfront? Why show a lower price initially and then ask for extra money later?

Mene pura week kam kiya but jb mane money transfer Kiya to payment on Hold aa raha hai please check my payment and send my account nhi aapki customer service mil rhi kuch kro aap meri payment ka please send my payment

I booked a cab from Rapido in the morning for airport.

Driver name -imran
Driver Car number - TG07T1617
Time booked - 8:17 am

The cab got booked and the driver texted me “please dont cancel I am coming”
I booked no other cab and waited patiently for a good 10 minutes
I went downstairs when I saw he has arrived but not called me
I saw the car number, matched the details and sat in the car with my bags.

The pin did not match because the driver booked another customer by Uber and was waiting for them and when I showed him he has accepted my ride which wasn’t canceled and still ongoing
I begged him to take me to the airport because I already waited 15 minutes for him but he refused and took my bag out of the car
I have attached the video of him doing that
I have attached the car number
I have attached the screenshot of him cancelling

He canceled the ride when I had already sat in the car

I had to face extreme difficulties because it was a ride to the airport and unlike this app and the driver, the airport has rules

I booked well in advance and waited for the driver and this is his behaviour

This is an unacceptable behaviour and I demand the removal of the driver from Rapido since he is not taking the rides from it and due to such rude, idiotic and greedy behaviour others suffer including customers who miss flights or have and other genuine drivers

He needs to be removed and I demand compensation for my difficulties. I demand 10000 INR in compensation which is the cost of my flight and the cabs I took.

I will not let go of this matter. Its serious and he needs to face the consequences.

This all happened outside of my society, There should be cameras installed that must have captured him taking my bags out and taking another customer.

This is the first complaint, I will raise this in consumer court if I dont get justice from this app.

​URGENT SAFETY ISSUE.
​During Ride #RD17865042690859819, driver Durga Prasad Dsi appeared intoxicated, made inappropriate sexual requests, and demanded extra cash. When refused, he behaved inappropriately and stranded me mid-journey, leaving me unsafe.
​This is a severe threat to passenger safety and sexual harassment. Take immediate action: permanently blacklist/offboard this driver and investigate immediately. I expect an urgent official response regarding the swift action taken.

Please open my account and recover

Dear Rapido Customer Support Team,
I am writing to formally lodge a serious complaint regarding my recent ride experience with one of your drivers. The incident was extremely disappointing, unsafe, and far below the standards expected from a professional ride-hailing service.
Ride Details:
• Customer Name: Vishal Tiwari
• Ride ID: RD17853864481366265
• Driver Name: Mohammad Mustafa
• Vehicle Number: UK07TE3035
• Vehicle Type: Car
• Ride Date & Time: 30 July 2026, 10:20 AM
I would like to bring the following issues to your immediate attention:
1. The driver deliberately took an incorrect route and drove in the wrong direction. He then attempted to force me to get down at a location that was different from the destination selected at the time of booking.
2. The driver behaved in a highly rude, abusive, and unprofessional manner throughout the journey. His attitude was aggressive and unacceptable.
3. The fare generated by the Rapido application was Rs. 298/-, but the driver demanded Rs. 320/-, which is completely unjustified and against company policy.
4. After a prolonged argument, the driver finally agreed to drop me at the correct destination. However, during the entire journey he continued arguing aggressively and repeatedly attempted to provoke a confrontation.
5. Such behaviour is a serious safety concern for customers travelling in Rapido vehicles. No passenger should be subjected to intimidation, abusive language, or unsafe conduct during a ride.
6. Despite waiting for a considerable period, I did not receive any timely assistance from Rapido Customer Support. The lack of immediate support during such a critical situation is extremely concerning and unacceptable.
I have attached the ride invoice and booking details for your reference.
I request Rapido to treat this complaint with the utmost seriousness and to conduct a thorough investigation into the matter. Appropriate disciplinary action should be taken against the driver to prevent similar incidents from occurring with other customers. Additionally, I request an explanation regarding the failure of your customer support team to provide timely assistance during this incident.
I look forward to your prompt response, confirmation of the investigation, and details of the action taken.
Thank you for your immediate attention to this serious matter.
Yours sincerely,
Vishal Tiwari

I have quite a few complaints about how Rapido operates. First of all, in a city like Meerut—where there isn't much work to begin with—the rates are so low that working feels completely unrewarding. Secondly, there are no proper highways here; it’s a maze of narrow lanes where only two-wheelers can pass, and navigating through 10–15 of these alleys really takes a toll on the bike. Thirdly, the roads are in terrible condition; in some areas, it takes a full hour just to cover two kilometers. How is a Rapido Captain supposed to earn anything in such conditions? Fourthly, the day effectively ends by 8 PM here; there are many areas where, after dropping a customer off, you simply can't find a return passenger. This means if you travel 15 kilometers out, you have to travel 15 kilometers back—effectively riding 30 kilometers for a fare based on just 15 kilometers. And only about 1% of the public here tips; the other 99% pay the exact fare—say, 29 rupees—and nothing more. Not that it’s really their fault; they just pay whatever the app tells them to. A Rapido Captain actually earns far less than a manual or battery-operated rickshaw driver, yet we drop the customer right at their doorstep, whereas with a rickshaw, the customer would have had to walk out to the main road. In its bid to offer convenience to customers, Rapido has ended up shortchanging the Captains. Both long-distance pickup fees and waiting charges are abysmally low. On top of that, we get no compensation if a customer keeps us waiting in heavy traffic or makes us run errands like shopping for them. They treat us like their personal errand boy—expecting us to stop at four or five places to pick up items just because they booked a bike ride. We are supposed to be charging for the ride itself, not for running chores. ...not for going shopping. If you understand what I mean, just come down to ground level and see the reality of the situation here. In big cities, this service operates day and night, and with the high volume of rides, the commuting costs aren't too steep. But to be honest, there are people here—like cockroaches—who use the service to get rides; they get the same job done by a Rapido rider for ₹20–30 that a rickshaw puller would charge ₹100 for.

Plaese solve...this issue because driver charged extra 120rs for toll ..though rapido cover toll taxes...i have valod proof of transaction history...

To,
Rapido Team,

I am writing to formally report a very concerning and unsafe experience I had today with one of your drivers during a ride I booked for myself.

I had booked a Rapido Auto ride on 27th June’2026 where the rider picked up and drop me in between when I denied to pick his father from another location. As I booked personal ride then there is no way to pick anyone else. Then all of sudden he reduce speed of his auto less than a bicycle. I told him if he has to pick someone then pick my ride and he replied me that by mistake he picked up He has cancelled this booking & drop me in between. Because of his this action, my late marked in my office and also mental harassment. I haven’t pay anything to him. I have to
take local auto from that location and reached office late.
This is completely inappropriate, as the driver dropped in between. I complaint on my app for his and received two calls to explain my issue. This experience has been extremely disappointing and unacceptable.
Please find below ride details for your reference:
• RIDE ID: #RD17825314301201104
• Rider Name: Rahul Yadav
• Vehicle Number: DL1RU5190
• Mode of Vehicle: Auto
• Time of Ride: 27th June’2026, 09:10 AM
• Pick up Location Rohini Sector-11, Pocket-2
• Drop Location Rohini Sector-11, Pocket-3 Pocket E3

I request immediate action on this issue and a full refund for the failed service, salary deduction as late and also for mental harassment.

Regards
Shikha Kansal
Delhi

Dear Rapido Team,
I am very disappointed with the behavior of your rider regarding Ride ID RD17815262385310602.
I booked a ride from Shalimar to Howrah Railway Station for ₹59. After covering some distance, the rider demanded ₹100 instead of the fare shown in the app. I refused to pay the extra amount, as it was not the agreed fare.
As a result, the rider dropped me at an unsafe location before reaching my destination. I then had to cancel the ride and clearly mentioned that the rider was demanding extra money. Despite this, I was charged a cancellation fee of ₹11.
I request clarification on the following:
Why did the rider drop me at an unsafe location after demanding extra payment?
Why was I charged a cancellation fee of ₹11 when the cancellation was due to the rider's misconduct?
What action will be taken against the rider for this behavior?
I expect a prompt response and resolution. If I do not receive a satisfactory explanation, I will be compelled to share my experience on social media and consider taking appropriate legal action.

Hello sir
This is Rapido captain from Jammu and Kashmir
I want to discuss some serious matter regarding Rapido service in Jammu and Kashmir
There is no authorized Rapido office in Jammu. The Transport Department of Jammu & Kashmir declared Rapido’s bike taxi services illegal, as the company operates without the required licensing and regulatory approvals
Pls help the Rapido community to stay alive in Jammu and Kashmir

Customer not pay cash
And customer service centre call not connecting

Dear Sir,
On May26th I Received Incentive Of Rs.40+ Rs.70...
On May27th, Yesterday & May28th Today,It's Not Displaying...
There Is Proper Response From Your Team.
From My Side,The Call Support Is Not Working,It's Been Disabled From Your Side,I Have Been Continuosly, Reporting On This Issue,But No Any Proper Response,Is There From Your Team...
Petrol Fare Is Frequently, Getting Increased,But There Is No Any Fare Rate Updated From Your End Till Now...
For Some Orders,The Fare Calculation By The App Is Very Low,Please Check Into This Issues, Seriously...
I Have Talking With, Coimbatore - Ganapathy Office Members, Regarding This Issues, Repeatedly,But Their No Any Proper Response From Their Side...

Name: Benson John

With Regards
Benson John

#RD17 7896 1801 3452 794
I booked a Rapido cab on 17th of May. upon completion of the trip I made the payment for the shown amount on the app to the driver. Due to some technical glitch the first 2 payment attempts were not completed. I asked help from my friend and they tried making the payment too, but the payment was canceled.
The driver hence gave us another QR code and the 3rd attempt of payment was successful.
afrer 20 minutes of ride completion I receive a text on google pay saying total of 380+380+380= 1130 were deducted from my account,
The driver assured the money refund but has not been responding after the night. No help were provided from Rapido authorities too!!!!

My account got deactivated kindly active my account

I lost my phone in rapido cab, driver name is Nazim Uddin. It's in back pocket
of the cab and hope no customer takes it. Mail: nagaveni [dot] bsn [at] gmail [dot] com

To
The Grievance Redressal Team,

Sir/Madam,

I am writing this email with extreme anguish and seriousness regarding the highly negligent, insensitive, and harassing conduct of your rider in Ride ID #RD17777100844813467 dated 02 May 2026 at approximately 01:51 PM.

The actual booked ride was from Gulmohar City Extension, Derabassi to Drop Location: 9201, GMADA Aerocity, SAS Nagar, Bhatt, Punjab – 140306. However, instead of dropping my mother at the correct destination, the rider wrongfully dropped her at a completely different and far away location near SCO 8-9, Ambala-Chandigarh Expressway, Zirakpur, Punjab – 140507.

My mother is a 70-year-old senior citizen and a brain tumor patient. Due to the rider’s irresponsible actions, she was left stranded in extreme scorching heat around 2:00 PM and suffered immense physical discomfort, confusion, fear, and mental trauma. She started crying on the way because of the harassment, stress, and helplessness she experienced.

To further worsen the situation, extra money was also unfairly charged from her. The entire conduct of the rider was cruel, negligent, and absolutely unacceptable towards an elderly medically vulnerable woman.

This incident amounts to:
• Gross negligence and deficiency in service
• Harassment and mental cruelty towards a senior citizen
• Physical and mental agony caused to a patient
• Endangering the safety and dignity of a vulnerable passenger

I hereby demand the following immediate actions from your company:

1. Immediate suspension/termination of the concerned rider.
2. A formal written apology from the company for the trauma caused to my mother.
3. Refund of the amount charged from her.
4. Appropriate compensation for the severe mental trauma, harassment, physical suffering, and inconvenience caused.
5. A written clarification explaining how such gross misconduct was allowed to occur.

Please treat this matter with utmost urgency. If my grievance is not addressed immediately and satisfactorily, I shall be constrained to initiate strict legal proceedings before the appropriate Consumer Forum and other competent legal authorities against the company and the concerned rider for negligence, harassment, mental agony, deficiency in service, and endangering the well-being of a senior citizen patient, entirely at your risk, cost, and consequences.

Regards,

Raminder Singh Khalsa

Dear team
My name Gurumoorthy VV, I am submitting the all documents on 19/04/2026
My documents are verified successfully but my account was still not activated please try to activated as soon as possible

I had booked a Rapido parcel delivery where the rider picked up the parcel and I completed the payment. After 15–20 minutes, he called me and asked for the delivery OTP, insisting that he would only proceed to the destination if I shared it.

This is completely inappropriate, as the OTP is meant to be shared only after successful delivery. Despite this, he refused to continue without it. After wasting around 1.5 hours of my time, he returned to the pickup location and did not deliver the parcel. Moreover, I have not received any refund for the amount I paid.

This experience has been extremely disappointing and unacceptable. I request immediate action on this issue and a full refund for the failed service.

Booked a Rapido bike in morning. Rapido driver called me n asked my location, I told my location, he said that he will not come to my location and cut the call. Soon the timer started, then I canceled my ride . But before cancellation-8 rupee shown on my screen, which will be charged on my second ride. In evening I again booked a Rapido bike. After reaching my location I have paid extra 8 rupee. So this is not fair.

I have completed first of today's before 2 hours. When I completed ride and than press collect Cash its showing error.

There is some problam i have face to payment
Customer pay me on rapideo qr but i dont gat any message and app serching for payment and app will be stop there the app not working app not cancal oder and i m not do anything.

Also i m reinstall app 6 to 7 time and same probl.

Plz do somthing.

YOUR DRIVER HAD HIT MY CAR AFTER DROPPING YOUR CLIENT. KINDLY PROVIDE DL COPY OF DRIVER VINAYAK SHITOLE AND COPY RC AND INSURANCE POLICY FOR CAR NO KA 03 AK 6997 . I HAD REPORTED THE INCIDENT TO JEEMAN BEEMA NAGAR POLICE STATION ON 29 MAR 2026 - VIDE ACK NO BTP-KA-10250 -2026

Not case received

Hello Team,

Actually I have done booking for Metro Ticket on Rapido, got cancelled and money got deducted from my account for two transactions of 47Rs each.A total of 94Rs to be refunded.

And refund got initiated by rapido, but not yet received yet in my bank account.
Can you help me out.

Hello sir,I ayush singh your customer I have an problem with login actually I want to login my number but I can due to account deleted actually I was logging out my account and mistakenly i clicked on account delete button and I have only my one number personal. So please contact me or help me thank you.

Maine 1 march ko cab book kiya tha ab mai payment krne laga payment unprocessed ho gya usne mere sath batmazi ki or jabadasti 700 rupaye cash le liya or ek din baad payment successfull hone pr jab maine call to usne Paisa wapas kr deta hu bol kr call cut kr diya or number block kr diya aap agar chaho to mai voice call recording and baki details bhi dikha sakta hu

आज मैने कोटा में बाइक राइड बुक की जिसमें शिवम नाम के बाइकर ने फोन किया और पूंछा कि ऐप में किराया कितना बता रहा है किराया बताने पर एक्स्ट्रा रुपये की डिमांड की, नहीं देना पर राइड कैंसिल करने को बोला और फोन काट दिया।

For the same ride the rapido is charging 30% extra in iPhone, when compared to android

In my app it was showing 86 and in his phone I don't know how and what he did it showed 142. This is very pathetic. He shouted for 60 rs and you rapido team didn't responded to my complain

I booked taxi from Mumbai International Airport arrival to my home and fare was showing 768. Drop location was correct for my home but Rapido driver took me to another location which was fault of Rapido map or driver. I was charged extra 50 for dropping to my correct location which was redirected by Rapido map automatically without me changing any drop location. Also I was charged for 280 as taxi parking charges which wasn't showing me any extra costs while booking Taxi. Total 330

Dear Team
I have been overcharged at least 5 times. The moment the driver stops ride the fare shown becomes much higher than the estimated one but in the previous ride the amount actually paid is not shown. It shows the earlier estimated price which is lesser so there is no record with the customer on the app to show that one was charged extra. Once there was a difference between the amount showed to the cab driver and me and I had to pay extra as the driver became adamant on taking what was showed on his app. My such incidents with rapido has become very frequent. If this continues I will uninstall rapido.

Mera licence number galat type ho gaya hai please aap mera account clear karva dijiye to main earning kar saku sir

Dear Team, I would like to report a fraudulent incident that occurred during my Rapido ride today. I booked a bike from Dayanand Colony, Gurgaon (HR) to Guru Dronacharya Metro Station at around 9:00 AM. During the ride, the captain asked me about the payment method, and I informed him that I would be paying online. He then told me that he had an emergency and needed to send ₹300 to one of his friends, but his UPI was not working. He said the ride fare was ₹90 and requested me to pay ₹210 on a QR code (Bank name: Priyanshu). He also assured me that he would return the excess amount once we reached the destination or once his UPI started working within 30 minutes to 1 hour. Trusting him as a verified Rapido captain, I made the payment of ₹210 through the provided QR code. After the ride, he gave me a phone number (9889830XXX), but the number is currently not reachable. I am not expecting any refund from him, but I strongly request that strict action be taken against this captain for this fraudulent behavior. Such incidents severely impact customer trust and can harm Rapido’s reputation in the market. Kindly investigate this matter at the earliest and take the necessary action

Account activate nhi ho raha hai verified hone ke baad bhi 2 din ho gye hai..

Sir mane 1 month pahle documents upload kie the mera driving licence under verification show ho raha hai. Please issue ko solve kijie taki m rapido se earning kar sku.