Sir maine rapido captain me document submit Kia tha but 8 days hogeya driving licence under verification show ho raha he aur sub kuch verification hogeya but driving licence abhi tak verification nehi ho raha he please slove my problem please sir

I have uploaded the documents for number change and till now no response and documents not verified. Please check and confirm

​I am writing to report a deeply concerning experience I had with one of your drivers in Ahmedabad. I had booked a ride, and after the driver accepted and confirmed the trip, he contacted me to ask about the destination and the fare. This was confusing and frustrating, as the fare and destination were already displayed in the app.
​The driver then insisted that I cancel the ride. I did not want to cancel the trip as I needed to get to my destination and had already committed to the fare shown in the app. It's completely unfair for a driver to accept a ride and then ask the customer to cancel it, especially after confirming the pick-up.
​Because of this, I was late and ultimately had to find an alternative way to reach my destination, using public transport. This completely defeated the purpose of booking a Rapido ride and left me feeling incredibly let down. The fact that your driver was also attempting to get me to pay an extra amount on top of the fare shown in the app is unacceptable.
​I trusted Rapido to provide reliable and transparent service, but this experience was the opposite of that. I kindly request you to look into this matter immediately and take appropriate action against the driver. I have the details of the cancelled trip in my app. Please find a solution to this issue to prevent it from happening to other customers.
​Sincerely,

Unprofessional behaviour by rapido application, I booked 1 metro tickets worth Rs. 51 because there was a long queue at the platform and I was in hurry, the amount had debited from my account and I hadn't received the ticket also it's been 2 days I haven't received the refund yet. I also emailed them but there is no revert.

Dear sir/ma,am
I am rapido captain Ravi Kumar ( registered mobile no. 70658**"70)
Today I got an order (order id. RD17570419682575322) of 72.4 km after completing 70 km my mobile phone's screen stopped working that why I could not complete the ride. And I received no payment for that ride neither the invoice of that ride was generated.
Kindly solve my problem as soon as possible

Dear Sir/Madam,

I am filing a serious complaint regarding a distressing and unlawful incident that occurred during my Rapido ride on 28th August 2025.

Captain’s Name: Anik Chokraborty

Vehicle Number: WB07B9386

Drop Location: My office (as per ride booking)

After reaching the drop location, the Captain threatened me, claiming he was a local candidate of the area. He showed me arms and forced me to pay Rs. 5000/- under threat. Not only this, but he also stole my wallet and fled the spot on his bike.

This is a matter of criminal intimidation, extortion, and theft, and poses a grave risk to passenger safety using Rapido’s platform.

I request the Rapido authority to:

Immediately investigate this incident with urgency.

Suspend and blacklist the concerned Captain permanently.

Return my stolen wallet and Rs. 5000/- at the earliest.

If I do not receive a fair resolution, I will have no option but to file an FIR/GD at the local police station and escalate this issue to consumer protection and higher authorities.

I expect a swift response and strict action from your side to ensure justice and passenger safety.

Sincerely,

Sonu

Dear Rapido Team,
I hope you're doing well.
I’ve noticed that every time I try to book a ride through the Rapido app, it shows a due amount, despite the fact that I’ve made payment for every ride without fail. There is absolutely no reason for any amount to be pending on my account.
I’m not aware of the cause behind this issue, but I request you to please investigate and clear the due amount from my account at the earliest. If this issue persists, I will be left with no option but to uninstall the Rapido app and discontinue its use in the future.
Kindly treat this matter as urgent and take necessary action on priority.

My account is not verified rc and adhaar card plz verification is under process

I have booked a cab for palwal from pandit shree ram metro station,bahadurgarh.
But my driver left us in midway due to traffic jam and asked for full payment.
When we argue then he said it is rapido policy.
I am attaching some proff showing my booking,payment,and mode of transport i am using to go further.
and most important i don't cancel the cab it's driver's choice again and again i am getting that due to cancellation by you but cancellation is done by end,its done by the driver on his own without taking any cancellation otp.
Please solve this issue and provide me my refund,it is first time i am using rapido and on first attempt i am facing this type of issue.
He also made me to do payment on his on qr code not to rapido.
This is a serious issue of scam please resolve it and provide me my refund

My rapido Account is not activated till now its showing, under verification since last week please solve it as soon as possible

I had a very bad experience in Rapido taxi. I took a taxi for ride and it show 636 from start to destiney. But the driver requisted to fill the gas and took extra km and the destination reached by travelling different route. For my bad luck the destination what I was selected was 5km away from the real droping point. Showing that the driver took 967 rupees the total...As we were ladies and it was already late night, couldn't do anything and pay the amount. I have decided never trust rapido

The driver, Lokesh P, insisted on being paid in cash citing ongoing UPI issues in Karnataka. I agreed and handed him a ₹500 note for a fare of ₹316. Shockingly, he quietly switched the note to a ₹100 and accused me of giving the wrong amount. He began arguing and made emotional appeals, swearing on Anjaneya and his child, which made the situation even more uncomfortable.

Eventually, he returned only ₹150, falsely claiming I was trying to cheat him. This was absolutely unacceptable and dishonest behavior. I’m deeply disappointed with how this was handled and expect appropriate action to be taken against the driver.

Please look into this matter urgently and process a refund for the extra money I paid

Why Rapido charge so much fare for just 16 -17 kilometers.While booking auto from your app for just 16-17 kilometers you change 300 to 350.Why?

Meri account deactivated show ho rhi hai mujhe smajh nhi aa rha kyu mai bht dino baad login kr rha hu mujhe kaam karni h rapido k saath please meri account actived krwa dizye

I am lodging a serious complaint against one of your riders whose behavior was not only reckless and illegal but also highly disrespectful and dangerous.

During my recent ride, the rider:

Jumped multiple red signals
Drove in the wrong direction on a one-way road
Did not provide a helmet to me, the pillion rider
Argued arrogantly when I raised a genuine safety concern
At one point, he deliberately rode into oncoming traffic during a red signal. When I asked him why he was putting our lives at risk, he aggressively replied:

“What’s your problem? Why are you telling me how to drive? This is the right way.”

When I calmly told him I wasn’t in a hurry and preferred safe driving, he sarcastically responded:

“If you’re not in a hurry, what should I do? I have time and patience.”

This behavior is absolutely unprofessional, irresponsible, and unacceptable. It shows a complete disregard for passenger safety and traffic laws. If this rider continues to operate under your platform, it's only a matter of time before a serious accident occurs.

I demand that you take immediate disciplinary action against this rider and investigate this incident thoroughly. I also expect a formal acknowledgment and explanation from your side on what steps will be taken.

I am ready to share the ride details, time, and any further information required.

If such behavior continues to be tolerated, I will be forced to escalate this issue to higher authorities, including traffic enforcement and consumer grievance platforms.

Strict action must be taken.

So I booked a ride, the captain couldn't reach the drop location, he literally has one job, to just follow the map and he can't even do that, he called me again and again, still didn't come to the location moreover, the ride which was supposed to arrive in 7 min. Took 30 min. , and the ironical part is that the captain has 5 star rating... A clean 5 star!!! Thankyou so much for getting me late, and ruining my day, keep it up with your f*cked up service.

extra amount every rid showing Rs136 when I booked, after reaching destination they are charging 143 why?
Cheating always

Dear rapido, today i was booked a cab a driver comes and said due to rain i need more fare charge but we denied then he was angry and threw out my pregnant wife and me from his car. Then we told him i left a bag in your car but he came from the car and start abusing said i am local from gaon garoli. After this we are going in trauma. After that i was check my rapido accout to check his vehichle no for police complaint but car no or driver contact no is not available kindly return my bag i have many valuable things in my bag also have doctors papers and my wife’s purse.is rapido cover up his goons ??? Kindly provide driver contact details or car no for a police complaint.

i sent this message to rapido but this concern is not take any steps. I trust this rapid is not anymore considering this message.
Today i have book taxi. I have already payed
extra 30 rupees.
On completed ride he ask 50 ruoees extra. He torchered many times to got amount and i will pay extra 50 ruppes by gpay. He call many times by phone for amount.
Worst qorst

Today (07-June-2025) I have booked Rapido at 10.30 to 10.45 as I was sick and I am with my family Mr.Mohan P (Vehicle no:TN12BE8995) accepted the request but when I call him he said he was stuck in hug traffic and he will be late by 15 min when I update the message in rapido chat box saying I am in location, immediately got call from rapido number and he said you cancel the trip and pay rs100 to running auto. Did rapido advertise for other services is it there business policy.
Note when captain is responsible for cancellation how the customer is liable for cancellation charges? Hope rapido team will take this msg as concerned and my account should not be debited....

Surat me rapido office kaha pe hai mujhe helmet lena hai

I am writing to report an absolutely shocking and traumatic incident that occurred during a Rapido taxi booking. This was not merely poor service — it was a deliberate, threatening, and potentially criminal act that endangered the lives of multiple people, including women and a one-month-old infant.

Trip Details:
Driver Name: Raj Kumar
Phone Number: Nine Eight One Zero Seven Zero Six One Five Seven
Date & Time: 01-06-2025 6:40 PM
Vehicle Number: HL55AL7605

The driver marked “Arrived” on the app despite being nowhere near the pickup point. After waiting for 5–6 minutes, he showed up — but instead of stopping at the correct location, he stopped on the opposite side of a busy, high-speed road, and refused to come to the actual pickup point, even when repeatedly asked.

This forced us to risk our safety and cross a dangerously busy road. I was traveling with my family and my friend’s family, which included three women and a one-month-old baby. The safety of our loved ones was compromised from the start.

When we finally reached the driver on the opposite side:

He immediately took the ride OTP and entered it into the app.

Only after entering the OTP in the mobile app, he demanded extra cash for the ride.

When we refused to pay the illegal demand, he became extremely aggressive, started shouting, hurling verbal abuse, and threatening me and my family, including the women present.

His behavior was erratic and violent, and it was clear he was under the influence of alcohol. What’s even more outrageous is that within 2–3 minutes of this confrontation — without even moving the vehicle an inch — he marked the trip as “Completed” in the app, effectively cheating the system and us.

I booked a cab from Tata primanti to Airia mall and it was showing 110 and then they asked me 368 saying there was a toll in between and I was dropped on a different location, which is totally unacceptable. I really want help and all you guys do is say it was my fault I dropped at a different location which is a complete lie

I took a ride and the total fare was Rs.283 i payed the driver Rs 583 and asked for rest of the amount and he said he doesn't have change and will pay rest amount to me online and he just scammed me by not sending any money. I called him then also he just lied plus he is not attending any calls or messages now.
Driver details :

Ride ID: RD17480790981080693
Captain name: Pawan Kumar
Vehicle no:HR55AS4777

Hi rapido,
My name Riya Goel. My registered mobile number is 639723XXXX. Today morning on 18-05-2025, I booked metro ticket 2 times for total 3 passengers and the payment was also debited from my account but I couldn't got any QR tickets due to some technical problem in your application. Now I want a refund for my all tickets. Please process my refund as soon as possible.

Even your app shows 20rs for 2km your captain asking 100rs for ride saying company says to get ID RD17471906824594684

Today 13/05/2025,I was waiting for a rapido ride;the rider activated the ride and asking for double fare which is actually show on rapido aap rupees 42 but asking double.when i was denied for paying raider double fare;raider make bad behaviour and said to cancel it and don't cancel by him self.

The rider is from Cuttack,Odisha.
Please cancel the rapido-id of this rider.
Rider Name-Padma Charan Sahoo
Vehicle No- OD5W4053(Glamour)

Today, 6th May 2025, I have tried to book auto as well as auto+through rapido. I was waiting for long time. I Booked around 6 times. Each time the driver asked about the starting and ending points, and asked for extra 30 or 40 rupees. Is it not that when we book a ride, the starting and ending not visible to the drivers. And three of the drivers didn't even start from where they were. They were ready after bargaining with the customer, otherwise refused and cancelled the trip. It's literally worst experience happened today. Rapido, sorry to say, I'll discourage my friends and others to not to use rapido, if same is repeated again.

Driver wasting my half an hour and thereafter tell me to cancel the ride
He is not spotted my location and waste my time.

Hi am an rapido captain (Driver)why govt taxes for just rides for 33/- from 5/- charges including 3rd party fees and 16% commission charges Iam getting less money and riders also asking speed run which limited in city roads they r arguing

I booked a ride 3 hours ago. The Driver did not turn up and nor did he cancel the ride. He still hasn't cancelled the ride. how do i book another ride on rapido. These drivers are doing that so often these days. The other day i got late at my workplace because of the same behaviour of one of your so called captains and was marked absent. The driver's name is Narendra singh Rajput. His cab is K10 Alto. RJ14 TF 6460. The app shows he is 40 minutes away as I have not cancelled the ride and will not do so. I would rather book on Ola or Uber then get harassed by some captain at Rapido

Rapido ride is really worst service. Driver charged always extra money on every ride. Even if babies carry with you will consider as one member. And whatever charge shown to you is not matched with driver's application they are roaming like looters in society. If you are alone don't use rapido for girls especially.

I couriered a parcel and the rider asked me to pay the amount and I did after sometime I noticed that same amount was also deducted from my simpl account I have been typing to reach their customer service but they're not interested in replying and solving query also I tried to contact simpl they denied the refund I'm unable to attach file oj rapido to show them proof I have even sent them email but there's no response from their side

For my travel on 28 Feb 2025 for a fare of Rs 257 driver demanded Rs 290, which i paid thru Gpay. I have raised complaint on your Rapido App and as a proof was asked to forward Gpay bill as screenshot as an attachment by clicking the clip icon. But the clip icon for attaching files does not work and also forwarded Gpay receipt thru the email which i was provided. But was annoyed that even the email messages does not work. All the mails sent is getting reverted back to me. Only way to prove is to send thru WhatsApp if I am provided with the same. Rapido should have Whatapp number thru which we could prove. I had fwded the sms sent thru my bank but still you insist only on Gpay receipt. Dont know how else to prove? So sad that you dont rely on customers who want to prove their innocence and by behaving so you are only encouraging your drivers to demand more from customers. You are only believing your drivers and making them more corrupt. Indirectly u are encouraging corruption in society.

21/2/2025
Mera parsal deliver nhi kya
Phone bhi band ker diya h
Na hi koi coperate ker rha h
Isse jahi lag rha u ki saaman captain ne chori ker liya u
Ab hum are number hi block ker diye
Rapido ki service poor h
Na hi company koi help ker rhi h

HiaNMOL VYAS here I booked a ride on 19-02-2025 at 02.57 from bag walo ka rasta chandpole beazar to Vaishali Amrpali Circle. Missing my parcel. Yet not received not my parcel please look into this matter .

reply

I left my black bag in the cab yesterday night in the ride from Bhartiya city mall to ashok nagar in Bangalore. Im providing the ride details: customer name: Pavitra Lakshmi, Driver name: Anand B C, mode of vehicle: car, vehicle number: KA04AB8650, Ride id: 17393719655293455

Today I was travelling from my work place to home. As soon as I got into auto the driver started complaining me that amount showing is really less. Please provide extra amount at the end of the trip. After he dropped me the total amount is 201 but he kept insisting me to pay extra 50. Please note this is for the 3rd time happening with me that these drivers keep asking to pay extra amount. One more thing,the auto drivers they accept the ride and they call and confirm saying that they are coming but after they drop from the call they just cancel the ride. Really horrible services you provide rapido

Parcel not delivered my parcel price is 3000k but your delivery partner not delivered yet plz help me

Sir, I have left my phone in the car. We do not have the details of Rapido captain. His ride ID is rd 17350555402009928. Sir, please get my phone.