Level 1

• If you have any query/complaint you can call at 18002109111 or email at help [at] getonecard [dot] app .

Level 2

• If you are not satisfied, then you can contact to the Grievance Officer /Principal Nodal Officer /Customer Care Executive:
  Email: grievances [at] fplabs [dot] tech (Same For All)
  Address: FPL Technologies Pvt. Ltd., West Bay, Survey No. 278,
  Hissa No. 4/3 Pallod Farm, Phase II, Baner, Taluka Haveli
  Baner Gaon, Pune - 411045, Maharashtra - India
  

  Sr No.	Bank Name	Designation	Contact Details
  1	BOB Card	Grievance Officer	18002687111, 022-69753600 escalations [at] bobcard [dot] co [dot] in , onecard [at] bobcard [dot] co [dot] in,
  2	CSB Bank	Grievance Officer	18002669090 customercare [at] csb [dot] co [dot] in , csbone [at] getonecard [dot] app
  3	Federal Bank	Principal Nodal Officer	0484-2626366 grievanceescalations [at] federalbank [dot] co [dot] in , support [at] federalbank [dot] co [dot] in
  4	IDFC FIRST Bank	Head/Senior Customer Care	18002099771 head [dot] customerservice [at] idfcfirstbank [dot] com
  5	IDFC FIRST Bank	Principal Nodal Officer	pno [at] idfcfirstbank [dot] com
  6	SBM Bank	Customer Care	18001033817, 022-43028888 customercare [at] sbmbank [dot] co [dot] in
  7	SBM Bank	Nodal Officer	nodal [dot] officer [at] sbmbank [dot] co [dot] in
  8	South Indian Bank	Nodal Officer	grievances [at] fplabs [dot] tech , nodalofficer [at] fplabs [dot] tech
  9	Indian Bank	Nodal Officer	nodalofficer [at] indianbank [dot] co [dot] in

• Your query will be resolved within 30 days.

Level 3

• You can also lodge your complaint online through Complaint Management System (CMS) .