MarQ Customer Care No. 080-4547 1090

Dear Team MARQ,

I am constrained to issue this Final Legal Notice due to the complete failure of MARQ and Jeeves to honour the warranty of my MARQ Split Inverter AC (Order ID: OD437533457663585100) purchased on 11-05-2026. The product is covered by a 1-year comprehensive warranty.

Despite a technician inspecting my AC on 27-06-2026 and confirming that spare parts were required, the repair has still not been completed. Instead, I have received repeated WhatsApp messages extending the repair dates—from 05-07-2026 to 16-07-2026—without any actual service.

Further, I have made numerous phone calls to your customer care, spending considerable time, but every executive has repeated the same scripted response: "Please allow us another 48 hours." Unfortunately, these assurances have become a routine excuse rather than a genuine effort to resolve my complaint.

This conduct clearly amounts to Deficiency in Service under Section 2(11) and Unfair Trade Practice under Section 2(47) of the Consumer Protection Act, 2019. Repeatedly giving false timelines without resolving the issue has caused me severe inconvenience, mental agony, loss of valuable time, and complete frustration.

The Hon'ble Supreme Court in Ghaziabad Development Authority v. Balbir Singh (2004) 5 SCC 65 has held that consumers are entitled to compensation for mental harassment and deficiency in service.

I have preserved all evidence, including:

Purchase invoice.
Warranty details.
WhatsApp messages from Jeeves.
Email correspondence.
Multiple customer care call records.
Screenshots showing repeated postponements.
I hereby demand that within 7 days you:
Repair the AC completely using genuine spare parts or replace the defective unit.
Pay ₹5,00,000 as compensation for mental agony, harassment, deficiency in service, and failure to honour warranty obligations.
Reimburse all incidental expenses incurred due to repeated follow-ups.

Failing compliance within 7 days, I shall initiate proceedings before the District Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, seeking replacement/refund, compensation, litigation costs, interest, and all other reliefs available in law, without any further notice.

This notice may be treated as my final opportunity to resolve the matter amicably.

To

The Authorized Representative
Flipkart Internet Private Limited

And

The Authorized Representative
Jeeves Consumer Services Private Limited

Subject: Legal Notice for Deficiency in Service, Failure to Repair/Replace Defective Air Conditioner, and Demand for Appropriate Relief

Sir/Madam,

I am constrained to issue this legal notice due to the gross deficiency in service, negligence, and failure on the part of Flipkart Internet Private Limited and Jeeves Consumer Services Private Limited in resolving my complaint regarding a defective air conditioner purchased through the Flipkart platform.

The facts of the matter are as follows:

I purchased an air conditioner from Flipkart, for which Jeeves was responsible for installation and after-sales service.
The air conditioner developed a fault, and I reported the issue to Jeeves on 02 May 2026. Despite repeated follow-ups, my complaint was not registered until 03 June 2026 under Complaint/Order ID: OD435542436413942100.
After inspection, the service engineer diagnosed a defective component and informed me that the part would be replaced.
On 17 June 2026, the defective part was replaced. However, the air conditioner continued to suffer from the same defect even after replacement. The attending engineer acknowledged that the issue remained unresolved and informed me that the matter had been escalated to the concerned team lead.
Since then, despite my repeated calls, emails, and follow-ups, neither Jeeves nor Flipkart has taken effective steps to repair, replace, or refund the defective product. On several occasions, my calls were not answered, and I was left without any meaningful update or resolution.

Your conduct amounts to:

Deficiency in service.
Failure to provide effective after-sales support.
Unfair trade practice.
Negligence causing unnecessary inconvenience and mental harassment.

The prolonged delay has deprived me of the use of the air conditioner for a substantial period despite having paid the full purchase price. I have suffered financial loss, inconvenience, and mental agony due to your failure to fulfill your contractual and legal obligations.

Accordingly, I hereby call upon Flipkart Internet Private Limited and Jeeves Consumer Services Private Limited to, within 15 days from the receipt of this notice:

Replace the defective air conditioner with a brand-new unit of the same or higher specifications OR refund the entire purchase price.
Complete the resolution without any additional cost to me.
Pay reasonable compensation for the mental agony, inconvenience, and prolonged deficiency in service.
Reimburse any expenses incurred by me in pursuing this matter.

Please note that if you fail to comply with the above demands within the stipulated period, I shall be constrained to initiate appropriate proceedings before the competent Consumer Commission through the e-Daakhil portal under the provisions of the Consumer Protection Act, 2019, seeking replacement/refund, compensation, litigation costs, interest, and any other relief deemed appropriate by the Hon'ble Commission. Such proceedings shall be initiated entirely at your risk as to costs and consequences.

This notice is issued without prejudice to all my rights and remedies available under law.

Kindly treat this as a final opportunity to resolve the matter amicably.

Dear Sir/Madam,

I am writing to formally raise a complaint regarding the poor service experience with my AC repair request.

I registered a complaint on 4th April via a phone call, as my AC has not been working since then. Despite contacting your customer care team almost 10 times daily, I have only been repeatedly asked to wait for 48 hours. However, no technician has visited my location to resolve the issue so far.

Additionally, I am receiving incorrect messages stating that a technician has visited and resolved the issue, which is completely false. I have already escalated this matter to customer care, but I continue to receive the same response asking me to wait for another 48 hours.

This level of service is unacceptable. I have also recorded the calls of my interactions with your service team as proof of the ongoing issue and lack of proper support.

I request you to take immediate action to resolve this issue and ensure that a technician is assigned and visits my location at the earliest. If this is not addressed promptly, I will be forced to escalate this matter further.

Looking forward to your urgent response.

Sincerely,
Shaik Imthiayz

Ac service ka request diya tha or requst accept ho jata he or dusara din technician allowed bhi hota he repair karane ke liye us ke bad technician ghare pr ata nahi or tumara ac service ho gaya he asa msg a jata hee..or uska koy solution nahi milta time barbad karata he customer ko heran karke ... flipkart ka marqu ke alava dusava ac lena chahia ... cooling bhi kam he...

Marq company froud not service reply. Complaint register 15 days. Fake company

I brought marq AC through Flipkart which was delivered on 26th April 2024. Today is 24 May 2024 but the AC wasn't installed yet. Also their AC technician's & employees are extremely RUDE. I have raised a Return request but both Flipkart and Marq rejected my return request neither they put an effort to resolve my issue instead continuously giving me missed calls then I'm getting a email stating my issues has been resolved. STAY AWAY FROM THIS SCAMMERS BOTH MARQ AND FLIPKART