Email

• service [dot] securities [at] kotak [dot] com (For Queries)
  
• ks [dot] demat [at] kotak [dot] com (For Demat Account Related Queries)

Important Links

• For Customer Support
• Branch Locator

SMS Service

• Send To 5676788 (from your registered mobile number)
  

  Sr No.	Service	SMS Format
  1	Shift from 'security key' to 'access code' mode	KSQ <SPACE> <Type client code> <SPACE> NSK
  2	Dormant account activation	KSQ <SPACE> <Type client code> <SPACE> DORMANTACT
  3	Digital contract note	KSQ <SPACE> <Type client code> <SPACE> DCN <SPACE> <DDMMYY> <TO> <DDMMYY>
  4	Digital DP Bill-cum-Transaction statement	KSQ <SPACE> <Type client code> <SPACE> DBTS <Type the Month and year in MMYY format>
  5	Digital DP transaction statement (Previous)	KSQ <SPACE> <Type client code> <SPACE> DPST <Type Financial Year>
  6	Holding statement with valuation	KSQ <SPACE> <Type client code> <SPACE> DSOH <Type Financial Year>
  7	Digital Financial Statement	KSQ <SPACE> <Type client code> <SPACE> FS <Type Financial Year>
  8	Digital Profit and Loss Statement	KSQ <SPACE> <Type client code> <SPACE> PL <Type Financial Year>
  9	Digital Gain and Loss Statement	KSQ <SPACE> <Type client code> <SPACE> GL <Type Financial Year>
  10	Digital Capital Gain Statement	KSQ <SPACE> <Type client code> <SPACE> CG <Type Financial Year>
  11	Money repayment request	KSQ <SPACE> <Type client code> <SPACE> MRT <Type AMOUNT in Rupees>
  12	Register a complaint	KSQ <SPACE> <Type client code> <SPACE> <Type your Complaint>
  13	Request for updation forms	KSQ <SPACE> <Type the name of form>
  14	Request for ledger balance	KSQ <SPACE> <Type client code> <SPACE> LBAL
  15	SMS facility activation	KSQ <SPACE> <Type client code> <ACT FSMS* / TSMS* / CSMS*> <SPACE> <MONTHLY / YEARLY*>
  16	SMS facility deactivation	KSQ <SPACE> <Type client code> <DACT FSMS* / TSMS* / CSMS*>
  17	New PIN request	KSQ <SPACE> <Type client code> <SPACE> NPIN
  18	Web Password request	KSQ <SPACE> <Type client code> <SPACE> WEBPASS

For Grievance/Complaint

Level 1:

• For any query/ complaint you can contact to the Customer Service Cell
  Contact No.: 18002099393
  Email: ks [dot] escalation [at] kotak [dot] com
• Or you can visit your Nearest Branch

Level 2:

• If your query is not resolved within 7 days then you can complaint or contact at following details:
  Office Hours: 9am-6pm All trading days (Same For All)
  Address: Kotak Towers, 8^th Floor, Building No.21,
  Infinity Park, Off Western Express Highway, Malad (East),
  Mumbai, Maharashtra - 400097 (Same For All)

  Sr No.	Department	Contact No.	Email
  1	Head of Customer Service	022-42858208	ks [dot] servicehead [at] kotak [dot] com
  2	Compliance Officer	022-42858484	ks [dot] compliance [at] kotak [dot] com
  3	CEO	022-42858301	ceo [dot] ks [at] kotak [dot] com
  4	Principal Officer (For purpose of Research Analyst activities)	022-62664011	ks [dot] po [at] kotak [dot] com
  5	Cyber Security	18002099595	ks [dot] ccd [at] kotak [dot] com

Level 3:

• If your query is not resolved then you can lodge you complaint online through:
  • National Stock Exchange (NSE)
  • Bombay Stock Exchange (BSE)
  • Multi Commodity Exchange (MCX)
  • National Commodity And Derivatives Exchange (NCDEX)
  • Central Depository Services Limited (CDSL)
  • Metropolitan Stock Exchange (MSE)
• You can also lodge your complaint online through Security Exchange Board Of India (SEBI) Scores Portal OR Smart ODR Portal

For Trading Related Queries

Contact No.: 080-47253255 (Mon-Fri, 8:30am-5:30pm)
Email: service [dot] securities [at] kotak [dot] com, ks [dot] demat [at] kotak [dot] com

Download Forms

Offices Address

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