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Kotak Neo Customer Care No. 1800 209 9191

Updated on Friday, 30 October 2026 - 11:23am
Organization: 
Toll free Number(s): 
  • 1800 209 9191 (For Customer Support, Mon-Sun, 8am-6pm)
All India Number(s): 
  • 1860 266 9191 (Alternate Customer Support, Mon-Sun, 8am-6pm)
  • 77389 88888 (For WhatsApp Support, Mon-Sun, 8am-8pm)
International Numbers: 
+91 8069440017 (Customer Service For NRI, Mon-Fri, 9am-6pm, IST)
Website: 
Official Website
iOS App: 
Kotak Neo
Android App: 
Kotak Neo

IVRS Menu: 1800 209 9191

  • Press 1: To get customer service related menu
  • Press 2: To open a new account

Email

  • support [at] kotakneo [dot] com (For Customer Support)

Important Links

Important Contact Details

Sr. No. Service Contact No. Email
1 For Demat Account Related Queries - ks [dot] demat [at] kotak [dot] com
2 For Trading Related Queries 080-47253255 (Mon-Fri, 8:30am-5:30pm) service [dot] securities [at] kotak [dot] com , ks [dot] demat [at] kotak [dot] com
3 For Cyber Security 18002099595 (9am-6pm) ccd [at] kotakneo [dot] com

SMS Service

Send To 5676788 (from your registered mobile number)

Sr. No. Service SMS Format
1 Shift from 'security key' to 'access code' mode KSQ <SPACE> <Type client code> <SPACE> NSK
2 Dormant account activation KSQ <SPACE> <Type client code> <SPACE> DORMANTACT
3 Digital contract note KSQ <SPACE> <Type client code> <SPACE> DCN <SPACE> <DDMMYY> <TO> <DDMMYY>
4 Digital DP Bill-cum-Transaction statement KSQ <SPACE> <Type client code> <SPACE> DBTS <Type the Month and year in MMYY format>
5 Digital DP transaction statement (Previous) KSQ <SPACE> <Type client code> <SPACE> DPST <Type Financial Year>
6 Holding statement with valuation KSQ <SPACE> <Type client code> <SPACE> DSOH <Type Financial Year>
7 Digital Financial Statement KSQ <SPACE> <Type client code> <SPACE> FS <Type Financial Year>
8 Digital Profit and Loss Statement KSQ <SPACE> <Type client code> <SPACE> PL <Type Financial Year>
9 Digital Gain and Loss Statement KSQ <SPACE> <Type client code> <SPACE> GL <Type Financial Year>
10 Digital Capital Gain Statement KSQ <SPACE> <Type client code> <SPACE> CG <Type Financial Year>
11 Money repayment request KSQ <SPACE> <Type client code> <SPACE> MRT <Type AMOUNT in Rupees>
12 Register a complaint KSQ <SPACE> <Type client code> <SPACE> <Type your Complaint>
13 Request for updation forms KSQ <SPACE> <Type the name of form>
14 Request for ledger balance KSQ <SPACE> <Type client code> <SPACE> LBAL
15 SMS facility activation KSQ <SPACE> <Type client code> <ACT FSMS* / TSMS* / CSMS*> <SPACE> <MONTHLY / YEARLY*>
16 SMS facility deactivation KSQ <SPACE> <Type client code> <DACT FSMS* / TSMS* / CSMS*>
17 New PIN request KSQ <SPACE> <Type client code> <SPACE> NPIN
18 Web Password request KSQ <SPACE> <Type client code> <SPACE> WEBPASS

DP Service Center

For Complaint

Level 1:

  • For any query/complaint, you can contact at 18002099393 or mail at escalation [at] kotakneo [dot] com .
  • You can visit also your nearest Branch Office .

Level 2:

  • If your query is not resolved within 7 days then you can escalate the issue at the details given below:
    Address: Kotak Towers, 8th Floor, Building No.21,
    Infinity Park, Off Western Express Highway, Malad (East),
    Mumbai, Maharashtra - 400097,
    Timing: 9am-6pm All trading days (Same For All)
    Sr. No. Service/Designation Contact No. Email
    1 Head of Customer Service 022-42858208 servicehead [at] kotakneo [dot] com
    2 Compliance Officer 022-42858484 ks [dot] compliance [at] kotak [dot] com
    3 Managing Director & CEO 022-42858301 ceo [at] kotakneo [dot] com
    4 Principal Officer (For purpose of Research Analyst activities) 022-62664011 ks [dot] po [at] kotak [dot] com
    5 Cyber Security 18002099595 ccd [at] kotakneo [dot] com
    6 Chief Operating Officer 022-62664001 coo [at] kotakneo [dot] com
    7 Whole-time Director 022-62664005 wtd [dot] kie [at] kotak [dot] com
    8 Co-Head KIE 022-62664006 kmp [dot] kie [at] kotak [dot] com
    9 Chief Information Security Officer 022-62664004 ciso [at] kotakneo [dot] com
    10 Company Secretary 022-42858290 ksl [dot] cs [at] kotak [dot] com

Level 3:

Download Forms

Office Addresses

Sr. No. Office Contact No. Address
(Kotak Neo)
1 Registered Office 022-43360000
Fax No.: 022-67132430		 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai 400051.
2 Correspondence Address 022-42856825 Infinity IT Park, Bldg. No 21, Opp. Film City Road, A K Vaidya Marg, Malad (East), Mumbai 400097.

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