Kotak Securities Customer Care No. 1800 209 9191 

Organization: 
Toll free Number(s): 
  • 1800 209 9191 
All India Number(s): 
  • 1860 266 9191 (Customer Care, All Days: 9:00 am to 6:00 pm)
  • 77389-88888 (WhatsApp Support from 8am to 8pm)
  • 080 47253255(Trading)
  • 080 45858307(NRI clients)

Email

  • service [dot] securities [at] kotak [dot] com (for Trading Account-related queries)
  • ks [dot] demat [at] kotak [dot] com (for Demat Account-related queries)

Operating Hours

  • Call Centre Services - All Days: 9:00 am to 6:00 pm
  • Chat Services - All Days: 8:00 am to 8:00 pm
  • Call and Trade - Mon to Fri: 8.30 am to 5.30 pm

Important Links

  • Customer Support Faq's
    • Account Related queries
    • Account Opening related queries
    • Charges related related queries
    • Deliverable & Statement related queries
    • IPO order placement / queries
    • Mutual Fund related queries
    • Product / Trade Free product related queries
    • Mutual Fund related queries
    • Offline Account Fund related
    • Online Account Fund Related
    • Online Fund Transfer related queries
    • Password related queries
    • Process & updation related queries
    • Risk related queries
    • Shares related queries
  • Contact Support / Branch Locator
  • Call and Trade
  • F&O margin calculator
  • Trading Apps

Grievance Redressal

Level 1

  • For Trading related queries contact customer service at service [dot] securities [at] kotak [dot] com and for
    Demat Account related queries contact at ks [dot] demat [at] kotak [dot] com or calls on below numbers:
    You can Live Chat with us here or Whatsapp Chat with us on 7738988888 (Monday to Friday from 8am to 8pm)
    Call and Trade Team - 080-47253255
    (Monday to Friday 8:30 am to 5:30 pm)
    NRI Clients- 08045858307

Level 2

  • If you do not receive a satisfactory response at Level 1 within 3 working days, you may write
    to at ks [dot] escalation [at] kotak [dot] com or call on 022-42858445 and if you feel you are still unheard,
    write to customer service HOD at ks [dot] servicehead [at] kotak [dot] com or call on 022-42858208.

Level 3

  • If you still have not received a satisfactory response at Level 2 within 3 working days, you may
    contact Compliance Officer (Name: Manoj Agarwal) at ks [dot] compliance [at] kotak [dot] comor call
    on 022-42858484.

Level 4

  • If you have not received a satisfactory response at Level 3 within 7 working days, you may
    also approach CEO (Mr.Jaideep Hansraj) at ceo [dot] ks [at] kotak [dot] com or call on 022-42858301.

Form Center

SMS request codes

Send To 5676788 (from your registered mobile number)

Shift from 'security key' to 'access code' mode KSQ <SPACE> <Type client code> <SPACE> NSK
Dormant account activation KSQ <SPACE> <Type client code> <SPACE> DORMANTACT
Digital contract note KSQ <SPACE> <Type client code> <SPACE> DCN <SPACE> <DDMMYY> <TO> <DDMMYY>
Digital DP Bill-cum-Transaction statement KSQ <SPACE> <Type client code> <SPACE> DBTS <Type the Month and year in MMYY format>
Digital DP transaction statement (Previous) KSQ <SPACE> <Type client code> <SPACE> DPST <Type Financial Year>
Holding statement with valuation KSQ <SPACE> <Type client code> <SPACE> DSOH <Type Financial Year>
Digital Financial Statement KSQ <SPACE> <Type client code> <SPACE> FS <Type Financial Year>
Digital Profit and Loss Statement KSQ <SPACE> <Type client code> <SPACE> PL <Type Financial Year>
Digital Gain and Loss Statement KSQ <SPACE> <Type client code> <SPACE> GL <Type Financial Year>
Digital Capital Gain Statement KSQ <SPACE> <Type client code> <SPACE> CG <Type Financial Year>
Money repayment request KSQ <SPACE> <Type client code> <SPACE> MRT <Type AMOUNT in Rupees>
Register a complaint KSQ <SPACE> <Type client code> <SPACE> <Type your Complaint>
Request for updation forms KSQ <SPACE> <Type the name of form>
Request for ledger balance KSQ <SPACE> <Type client code> <SPACE> LBAL
SMS facility activation KSQ <SPACE> <Type client code> <ACT FSMS* / TSMS* / CSMS*> <SPACE> <MONTHLY / YEARLY*>
SMS facility deactivation KSQ <SPACE> <Type client code> <DACT FSMS* / TSMS* / CSMS*>
New PIN request KSQ <SPACE> <Type client code> <SPACE> NPIN
Web Password request KSQ <SPACE> <Type client code> <SPACE> WEBPASS

Registered Office

27 BKC, C 27, G Block,
Bandra Kurla Complex, Bandra (E),
Mumbai 400051.
Telephone No.: 022-43360000,
Fax No.: 022-67132430.

Correspondence Address

Infinity IT Park, Bldg. No 21,
Opp. Film City Road, A K Vaidya Marg,
Malad (East), Mumbai 400097.
Telephone No: 022-42856825.

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