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Kotak Mahindra Mutual Fund Contact No. 1800 309 1490
Updated on Saturday, 12 November 2022 - 2:59pm
Organization:
assetmanagement.kotak.com Toll free Number(s):
- 1800 309 1490 (Customer Support, Mon-Fri 09:30 AM to 06:30 PM)
All India Number(s):
- 044-4022 9101(Support)
Website:
Official Website IVRS Menu No. 1800 309 1490
Select your preferred language (English/Hindi)
- Press 1: If you are an Investor
- Press 1: In case folio number is available
- Press 9: To speak to call center representative
- Press 2: If you are a Distributor
- Press 1 : In case ARN is available
- Press 9: To speak to call center representative
- Press 3: To Know the NAV of the schemes
- Press 4: For Procedure
Emails
- mutual [at] kotak [dot] com (Customer care)
Install App
Important Links
Grievance Redressal
Level 1:
- Contact Number : 18003091490 (Mon to Fri.: 9:30 am to 6:00 pm & Sat: 9:30 am to 12:00 pm)
- Email Address : mutual [at] kotak [dot] com
Customer shall receive Case ID as an auto response to email. They shall respond to the same within 3 business days.
Level 2 :
In case customer are dis-satisfied with response, than they may follow the below Escalation Matrix for reporting issue.
Please ensure that customer mention Case ID in Escalation Mail.
- Compliance Officer
- Name : Ms. Jolly Bhatt
- Email : complianceofficer [dot] kmamc [at] kotak [dot] com
- Investor Relations Officer
- Name : Ms. Sushma Mata
- Email : iro [dot] kmamc [at] kotak [dot] com
- Managing Director Office
- Name : Mr. Nilesh Shah
- Email : MD [dot] Kotakamc [at] kotak [dot] com
Level 3 :
Lodge a complaint on SCORES
Form Center
Office Addres
Kotak Mahindra Asset management Company
2nd Floor, 12-BKC, Plot No C-12,
G Block, BKC, Bandra (East),
Mumbai - 400 051
Comments
Redemption money wrongly credited to other acct by kotak, no as
I Suhas J shah bearing kotak mutual funds and applied for redemption on 13th aug 2020.
Kotak had wrongly credited the redemption amount into wrong account&this has been brought to their notice but to date no action has been taken by kotak or CAMS,the agency who handles on behalf of kotak.
Despite repeated reminders through emails are unanswered.Customer care numbers are always ringing&ringing,and no replies,this is going on for past 21 days.
I sincerely request the kotak management to look into all these aspects &help the customers in their needy times.
My folio number -
I am in bad need of money &when the hard earned money doesn't come to your help ,then it is suggested to stop putting money into mutual funds &instead put in some reliable services where your money is safe & can be withdrawn in the need .
A step to help the customers shall be highly appreciated.
Thanking you,
Suhas shah
to provide regular service to the customers
kotak mahindra is a renowned personality in the indian business world.
keeping in view he was allowed to funtion as a banker& doing well.share is in good condition
we expect good result to be delivered to mf investors.
liking banking dividend/incentives be given to the mf investors too.
moreso,at regular intrvals,every investor be appraised of their folio position
thanks
manjubala thakur,bhagalpur
KYC Details were NOT updated till I lodged the Complaint
I submitted KYC details in the month of February 2018 for First & Joint Holders - Folio No. / Account No. 81397 / 55. The First Holder's KYC Details were updated but NOT for Joint Holder. When I lodged complaint the KYC Details get updated.
I would like to know why joint holder's KYC was NOT Updated? YOU DO NOT UPDATE TILL INVESTOR LODGE COMPLAINT? WHERE IS ESCALATION PROCUDRE / EMAIL Ids OF CUSTOMER COMPLAINT??
Your Registrar CAMS SERVICE IS THE WORST.... THEY MAKES LOTS MISTAKES IN KYC DETAILS AND INVESTOR HAS RUN FROM PILLER TO POST TO GET IT CORRECTED.....
PLEASE REPLY why joint holder's KYC was NOT Updated? HOW SUDDENLY GET UPDATED WHEN INVESTOR LODGE COMPLAINT..
Regards
Meenal Dilip Tamhane & Dilip Gajanan Tamhane