Kotak Mahindra Credit Card Customer Care No. 1800 209 0000

Organization: 
Toll free Number(s): 
  • 1800 209 0000 (Unauthorized transaction/Credit card, 24*7)
  • 1800 266 6666 (Privy & Wealth Customers)
All India Number(s): 
  • 1860 266 2666 (Customer Contact Center)
  • 76690 10000 (Missed call no. to Activate Card )
International Numbers: 
+91-22-6204- 2001 (International Queries)
+91-22-6600-6022 (NRI queries & support)

IVRS Menu

First Select Language

  • Press 2- To report credit card related fraud
    • Press 1- To tempary block your credit card
      • Please enter your CRN

Emails

  • Customerfirst [at] kotak [dot] com (Customer Suppt)
  • service [dot] bank [at] kotak [dot] com (Customer Service Centre)
  • Credit [dot] Counsellor [dot] Kotak [at] gmail [dot] com (For Credit Counselling)
  • customerfirst [at] kotak [dot] com (Kotak SMS Banking)
  • service [dot] carfinance [at] kotak [dot] com (Kotak Car Finance)
  • service [dot] securities [at] kotak [dot] com (Kotak Securities)

Install App

Important Links

SMS Service

SMS Service <Keyword> to "5676788 Or 9971056767"

To Know Keyword
Card Blocking K CCLOST< Last 4 digits of your
Kotak Credit Card No.>
Your current
amount due
CCBAL < Last 4 digits of your
Kotak Credit Card No.>
Your amount due
as per last statement
CCDUE < Last 4 digits of your
Kotak Credit Card No.>
Your last three
transactions
CCTXN < Last 4 digits of your
Kotak Credit Card No.>
Your last payment
received
CCPYMT < Last 4 digits of your
Kotak Credit Card No.>
Your total spends
this month
CCSPND < Last 4 digits of your
Kotak Credit Card No.>
Your available
credit balance
CCAVBL < Last 4 digits of your
Kotak Credit Card No.>
Your credit card
 application status
CCAPP < your 13 digit Application No. >
PVR Coupon
Balance(Unclaimed)
PVRBAL
Claim PVR
Coupon Codes
PVRKCC <First 3 Wds Of the month>
Physical
ATM PIN
CCPIN
VBV Unblocking KOTAK UNBLOCK <Last 4 digits of your
Kotak Credit Card>
Card Replacement REPLACE
Card Redisptach DISPATCH
Last 3 Transactions
/Debits
K CCTXN A
Total Spends In
The Current Bill
K CCSPND A
Pre-OTP f IVR KOTP < Last 4 digits of your
Kotak Credit Card No.>
Your credit card
reward point balance
CCREW < Last 4 digits of your
Kotak Credit Card No.>
IVR Transaction
Passwd(OTP)
KOTP<Last 4 digits of your Kotak
Credit Card No.> to
To convert your transaction into EMI SMS EMI to 5676788

Kotak Credit Cards / LAS

Grievance Redressal

Levels Procedure
Level 1
Level 2 If you, not received satisfacty response
at level 1 within 7 wking days, send
an email to our Service Assurance Centre.
previous Service Request No. is required
Download Grievance fm
Level 3 If you not got satisfacty response at
level 2 within 5 wking days, send email
to nodal officer.
Address: Kotak Infiniti, 4th Floor
Zone 4Bldg No.21, Infinity Park,
Off Western express Highway,
General AK Vaidya Marg,
Malad ( E) , Mumbai – 400097
Mon to Fri (10.00 am to 6.00 pm)
Level 4 If you received unsatisfacty response at
level 3 within 5 wking days, plz
escalate to Principal nodal officer.
Name:Mr. K. Vora
(Senior Executive Vice President )
Address:Kotak Infiniti,
4th floor, Zone 1, Bldg No. 21,
Infinity Park, General AK
Vaidya Marg, Malad (E), 
Mumbai - 400097 Email : Mon to Fri(10.00 am to 6.00 pm)
In case your grievance does not get resolved at the
Bank Level within a month, please write to
the Banking Ombudsman
Parent Article: 

Comments

I have received the credit card since ten months in place of old

Sir,

I have not received my Kotak credit since ten months. The Bank had cancelled the credit card last February due frauduent transanction. In place of my old card I have not received the new Account. I have complaint several time to your customar care they have not response properly. Hence I request you canell the credit card of your Bank.

Thnaking You Sir,

Y. SIVA RAMA KRISHNA

Credit Card Expired : Payment Due

Dear Officer,

This is to inform you that I have been using Credit Card Of your esteemed bank since 6 years from now.
The card got expired in the month of July got expired this year and due to change in address I have not received new card.

As such I am unable to clear my outstanding amount and Top of that I have do not have details of new card.
Your help line is IVR system which is not authenticating my details Hence I am not able to contact any CCE.

Neither any branch officer is able to help me.

Request you to kindly look into matter urgently.

Thanks

REGARDING CREDIT CARD NOT USED STILL MONEY DEDUCTED FROM CARD

I ANAND LUNAWAT HAS A KOTAK CREDIT CARD. I HAVE RECEIVED MESSAGE ON MONDAY 12/08/2019 THAT TRANSACTION OF RUPEES 636.15 HAS BEEN MADE ON KOTAK CREDIT CARD XX8848 ON 11-AUGUST 2019 AT AMZNPRIMEDE. I HAVE NOT DONE ANY SUCH TRANSACTION SO I REQUEST TO REVERSE IT AND SEND ME MESSAGE REGARDING CREDITED THE SAME AMOUNT.I TRIED TO CONTACT ON HELPLINE NUMBERS BUT NO RESPONSE.SO PLEASE DO THE NEED FULL SO THAT I SHOULD BE CONNECTED TO YOUR BANK FACILITY.
THANKING YOU.

Rs2400 amount debited For

Rs2400 amount debited
For what purpose debited
I don't want any insurance

Credit card block

Mera credit card Punjab region k block kar diya gaya hai Kotak Mahindra Bank Colony

Kotak Credit card department

Kotak Credit card department is very very poor in service, the are not attending calls also and no feedback on time.. do not go with Kotak credit card, it is very worst

Credit card Statement

Sir /madam
Your customers care not good in service..
I want make my telephone banking & Card pin it's not helping..

true it is,, they are not

true it is,, they are not helping at all