Kotak Mahindra Credit Card Customer Care No. 1860 266 2666

Updated on Monday, 25 August 2025 - 5:27pm

Organization:

Kotak Mahindra Bank

Toll free Number(s):

1800 266 6666 (For Customer Support And Privy, 24*7)
1800 209 0000 (For Unauthorized Transaction/Credit Card, 24*7)
1800 274 0330 (Missed Call No. For Credit Card Updates)

All India Number(s):

1860 266 2666 (For Phone Banking Complaints/Credit Card Queries, 24*7)
1860 266 7777 (For Credit Card EMI)
76690 10000 (Missed Call No. To Activate Card)

International Numbers:

+91-22-6204-2001 (For International Support)

Website:

Official Website

iOS App:

Kotak Bank (New)

Android App:

Kotak Bank

IVRS Menu: 1800 209 0000

Select your preferred language

Press 1: To report banking related fraud
- Press 1: To report fraud
- Press 2: To check the status of previous complaint
Press 2: To report credit card related fraud
- Press 1: To report fraud
- Press 2: To check the status of previous complaint

Email

customerfirst [at] kotak [dot] com (For Customer Support)

Important Links

SMS Service

Send a SMS at 5676788 or 9971056767 from your registered mobile

Sr.No.	Service	Keyword	SMS Number
1	Your credit card application status	CCAPP < your 13 digit Application Number >	5676788 or 9971056767
2	PVR Coupon Balance(Unclaimed)	PVRBAL	5676788
3	ClaimM PVR Coupon Codes	PVRKCC <FIRST 3 WORDS OF THE MONTH>	5676788
4	Physical ATM Pin	CCPIN	5676788 or 9971056767
5	VBV Unblocking	KOTAK UNBLOCK <LAST FOUR DIGITS OF CARD NUMBER>	5676798
6	Card Replacement	REPLACE	5676788
7	Card Redisptach	DISPATCH	5676788
8	Last 3 Transactions/Debits	K CCTXN A	5676788
9	Total Spends In The Current Bill	K CCSPND A	5676788
10	Card Blocking	K CCLOST xxxx	5676788
11	To make Credit Card Payment by Cash	SMS 'K Branch <6-digit PIN Code>	5676788 or 9971056767
12	To make Credit Card Payment by Cheque	SMS 'K DROPBOX <6-Digit PIN Code>	5676788
13	To avail balance transfer facility through mobile banking	SMS <BT>	5676788

WhatsApp Banking

Give a missed call on 9718566655 from your registered mobile number or add 022-66006022 to your mobile contacts.
After selecting chats in WhatsApp type "help" as a messasge to know the list of services available.
After that type the number against the service like "1"or "Bank Account".
Then enter the 6 digit OTP on WhatsApp sent to your registered mobile number and then follow the steps mentioned on screen.
You can also OTP out at any stage by saying 'Stop'.

DigiSaathi Contact

Contact No.: 14431, 18008913333 (24*7)
WhatsApp No.: 8928913333

Grievance Redressal

Level 1:

For any complaint you can call at 18002666666 or mail at customerfirst [at] kotak [dot] com , you can also visit your nearest Branch Location.
You can also fill this Complaint Form .
For any card related query, you can fill the forms given below:
- Report Lost Or Stolen Card Form
- To Activate Or Deactivate Your Card

Level 2:

If your query is not resolved then you can contact to the Nodal Officer at the details given below:
Contact No.: 022-62042110 (Mon-Fri, 10am-6pm)
Email: nodalofficer [at] kotak [dot] com
You will receive a resolution within 2 working days.

Level 3:

If your query is still not resolved then you can also contact to the Principal Nodal Officer at the details given below:
Contact No.: 022-62042120, (Mon-Fri, 10am-6pm)
Email: pno [at] kotak [dot] com
Malad ( E) , Mumbai - 400097

Level 4:

If you query is still not resolved within 30 days you can reach out to Reserve Bank Of India (RBI) at the following details:
Contact No.: 14448
Address: Centralized Receipt and Processing Centre,
Reserve Bank of India, 4^th Floor, Sector 17,
Chandigarh 160017
You can also lodge your complaint through Complaint Management System (CMS) Portal or Sachet Portal

Parent Article:

Kotak Mahindra Bank Customer Care No. 1860 266 2666

Comments

Fri, 08/08/2025 - 4:53pm — Anonymous (not verified)

Debited refund so kindly refund

My account debited amount 1526.89 so kindly refund my paymento8210007911

Sat, 28/12/2019 - 2:05pm — Y SIVA RAMA KRISHNA (not verified)

I have received the credit card since ten months in place of old

Sir,

I have not received my Kotak credit since ten months. The Bank had cancelled the credit card last February due frauduent transanction. In place of my old card I have not received the new Account. I have complaint several time to your customar care they have not response properly. Hence I request you canell the credit card of your Bank.

Thnaking You Sir,

Y. SIVA RAMA KRISHNA

Fri, 22/11/2019 - 11:32am — Anonymous (not verified)

Credit Card Expired : Payment Due

Dear Officer,

This is to inform you that I have been using Credit Card Of your esteemed bank since 6 years from now.
The card got expired in the month of July got expired this year and due to change in address I have not received new card.

As such I am unable to clear my outstanding amount and Top of that I have do not have details of new card.
Your help line is IVR system which is not authenticating my details Hence I am not able to contact any CCE.

Neither any branch officer is able to help me.

Request you to kindly look into matter urgently.

Thanks

Wed, 14/08/2019 - 7:08pm — ANAND LUNAWAT (not verified)

REGARDING CREDIT CARD NOT USED STILL MONEY DEDUCTED FROM CARD

I ANAND LUNAWAT HAS A KOTAK CREDIT CARD. I HAVE RECEIVED MESSAGE ON MONDAY 12/08/2019 THAT TRANSACTION OF RUPEES 636.15 HAS BEEN MADE ON KOTAK CREDIT CARD XX8848 ON 11-AUGUST 2019 AT AMZNPRIMEDE. I HAVE NOT DONE ANY SUCH TRANSACTION SO I REQUEST TO REVERSE IT AND SEND ME MESSAGE REGARDING CREDITED THE SAME AMOUNT.I TRIED TO CONTACT ON HELPLINE NUMBERS BUT NO RESPONSE.SO PLEASE DO THE NEED FULL SO THAT I SHOULD BE CONNECTED TO YOUR BANK FACILITY.
THANKING YOU.

Wed, 21/06/2023 - 5:55pm — BHEEMANAGOUDA PATIL (not verified)

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