Karur Vysya Bank Customer Care No. 1860 258 1916

Organization: 
All India Number(s): 
  • 1860 258 1916 (Helpline-Domestic)
  • 022-2439 8199 (Customer Facilitation Center-NEFT)
  • 022-2265 4261 (For NEFT / RTGS Related Queries)
  • 92447 70000 (SMS Alert)
  • 92662 92666 (Missed Call- Balance enquiry)
  • 92662 92665 (Missed Call- Account Statement)
  • 88821 01234 (Missed Call- For Customer ID)
  • 87506 82682 (For Blocking of UPI services)
  • +91-044-6621 7600 (Helpline-Outside India)

IVRS Options-

1860 258 1916 (Only for registered customer)

Services IVRS Options (Select Language)
Interactive Voice Response System (IVRS)
Phone Banking
  • Press 1- for Phone Banking
  • Press 2- for Debit card Hotlist
  • Press 3- for New Loans and other products
  • Press 4- for FASTag queries
Balance Enquiry
  • Press 1 for Phone Banking.
  • Enter your Customer ID followed by #
  • Enter your TPIN (IVR PIN)
  • Press 1 for Banking Services
  • Press 1 for Self Service Banking
  • Press 1 for Balance Enquiry
Last 3 Transactions
  • Press 1 for Phone Banking
  • Enter your Customer ID followed by #
  • Enter your TPIN (IVR PIN)
  • Press 1 for Banking Services
  • Press 1 for Self Service Banking
  • Press 2 for Last 3 transactions in your account
Fund Transfer within Bank
  • Press 1 for banking services
  • Press 1 for self-service banking
  • Press 4 for fund transfer (KVB to KVB)
  • Enter OTP
  • Press 1 if it is within same customer id, Press 2 for the third party
  • Enter the last 5 digits of your account number (If you have multiple accounts)
  • Enter the beneficiary account number
  • Enter the amount to be transferred
  • Press 1 to confirm, 2 to modify, 3 to cancel

Install App

Email's

  • customersupport [at] kvbmail [dot] com
  • neftcfc [at] kvbmail [dot] com
  • nricustomersupport [at] kvbmail [dot] com 
  • careers [at] kvbmail [dot] com

Important Links

KVB Branches/ ATMs/ Cash Recyclers

For Grievances Related to
Corporate Credit Card
Lost or Stolen
Debit Card
Grievances related
to Fastag

24 hours helpline numbers :
1800 419 6500, 022 – 40426031
(Local charges Applicable)
E-mail: creditcardsupport [at] kvbmail [dot] com,
customersupport [at] kvbmail [dot] com

Write to at:
The Karur Vysya Bank Ltd.,
Credit Card Cell,
338/1, Uffizi Building - First Floor,
Avinashi Road,
Peelamedu,
Coimbatore, Tamil Nadu, 641004

In case your Debit Card is lost or stolen

Helpline Number : 1860 258 1916
(Local charges Applicable)
E-mail : customersupport [at] kvbmail [dot] com

You can also contact the VISA Global Assistance
Helpline if you are overseas. You must also
confirm the loss in writing to KVB as soon
as possible

Customer Care no. : 1800 102 1916
E-mail : customersupport [at] kvbmail [dot] com

ATM Claims Form

Complaint Form

SMS Services

SMS to be sent to 9244770000 or 56161

The facilities available under SMS alerts are:

  • Credit alert
  • Debit alert
  • Balance alert

Debit Card Hotlisting

  • KVBCARD XXXX BLOCK to 56161 or 9244770000
    (XXXX = Last 4 digits of your debit card)

Keywords for SMS enquiries

  • KVBREG - To register for KVB at Mobile facility
  • KVBBAL - Balance enquiry
  • KVBTXN - Transaction enquiry
  • KVBCHR - Request for a new cheque book
  • KVBCHQ - Cheque status enquiry
  • KVBCHS - Request to stop the payment of a cheque
  • KVBTDQ - Term Deposit enquiry
  • KVBACC - To change default account number
  • KVBHLP - Help (to get a list of keywords)

Activation / De-activation of e-statement

xxxx - denotes the Account Number of the customer.

  • KVBESTAT xxxx REG - Activation of e-Statement
  • KVBESTAT xxxx DEREG - De-Activation of e-Statement
  • KVBESTAT xxxx FREQ y - Frequency change of e-Statement
  • KVBESTAT xxxx INQ - e-Statement inquiry (to know the last statement dispatch date by the bank)
  • KVBSTAT xxxx REG - Activation of Physical Statement (Only for selected products)
  • KVBSTAT xxxx DEREG - De-activation of Physical Statement (only for selected products)

Missed Call Banking

  • Register your mobile number with the bank.
  • For Balance enquiry, give missed call to 9266292666 from your registered mobile number.
    You will receive an SMS showing the current balance in your account.
  • For Account Statement enquiry, give a missed call to 9266292665 from your registered mobile number.
    You will receive an SMS showing the last 3 transactions in your account.
  • For Customer ID, give a missed call to 8882101234 from your registered mobile number.
    You will receive the Customer ID through an SMS.
  • For Blocking of UPI services give a missed call to 8750682682 from your registered number.
    You will receive an SMS on successful hotlist.

Lock / Unlock of Internet Banking

Netbanking request Available options Syntax
Activation Missed call facility Give missed call to "8882737979" from registered mobile number. (In case the mobile number is registered to more than one customer ID,
the customer can use the SMS based activation or shall
contact customer care.)
SMS facility KVBNET <USERID> ACT to 9244770000 (or)
56161
Unlock SMS facility KVBNET <USERID> UNLOCK to 9244770000 (or)
56161
Secret Question Netbanking login page → Unlock user ID → Answer secret question → enter TPIN and OTP or RSA Passcode
Call Centre Customer can unlock through IVR
Lock SMS facility KVBNET <USERID> LOCK to 9244770000 (or)
56161
Login Password reset Secret Question Netbanking login page → Reset login password → Enter customer ID → Answer secret question → enter TPIN and OTP or RSA Passcode
Transaction PIN (TPIN) reset Secret Question Login to Netbanking → Go to "Profile" → Select "Reset Transaction PIN" → Answer secret question → Set new TPIN
OTP delivery mode change (SMS/E-mail) Secret Question Login into Netbanking → Go to “Profile” → Select “Change Delivery mode” → Set “OTP mode” → Answer secret question →Enter TPIN and OTP.
SMS facility KVBOTP <USERID> <DeliveryMode> to 9244770000 (or)
56161
RSA Pin set Secret Question Login into Netbanking → Go to “Profile” → Reset RSA PIN (online) → Answer secret question
Has not set the secret question Login into Netbanking → Go to “Profile” → Reset RSA PIN (E-mail)
Know your Internet Banking User ID SMS facility KVBIUSER <Customer ID> to 9244770000 (or)
56161
Know your Customer ID Missed Call facility Give missed call to “8882101234" from registered mobile number.

Helpline

Customer Facilitation Center Phone Contact Person E-mail
NEFT 0422-2227760 Manager neftcfc [at] kvbmail [dot] com
PM CARES 04324-269523 Asst. Manager pmcares [at] kvbmail [dot] com

KVB Chief Vigilance Officer

KVB Chief of Internal Vigilance
The Karur Vysya Bank Ltd,
Central Office,
No. 20, Erode Road,
Vadivel Nagar, L.N.S.,
Karur - 639002
Email: kvbchiefvigilance [at] kvbmail [dot] com

Please forward your complaints to the following Departmental

Address: Karur Vysya Bank,
Central Office,
No. 20, Erode Road,
Vadivel Nagar, L.N.S.,
Karur-639002

Department / Line Function Name and Designation of the Executive
Retail Deposits, Direct Selling
Agents, Levy of Charges
Shri. Ramkumar B

Deputy General Manager,
Personal Banking Liabilities Group
Retail Advances and Recovery
Agents
Shri Ganesan R

Assistant General Manager,
Personal Banking Assets Group
Commercial / Institutional
CASA &Deposits
Shri Shanmugavel S

Assistant General Manager,
Commercial Banking Group
Corporate / Institutional Loans,
Failure to meet Commitments
Shri. Ravichandran K

Deputy General Manager,
Corporate and Institutional Group
Rural / Agri Loans Shri. Ravi S

Deputy General Manager,
Agricultural Banking Group
ATMs, Credit / Debit Cards, Netbanking,
Mobile Banking, Point of Sales
Shri. Ramaraj G J

Chief Manager, ATM CELL
Notes and Coins Shri Sivakumar S

Assistant General Manager,
Operations Department
Customer Service, Cheque Collection,
Clearing and other Unspecified Matters
Shri Sivakumar S

Assistant General Manager,
Operations Department
Forex Related Matters and Inward
Remittance
Shri Venkatesh C

Assistant General Manager,
Central Forex Processing Centre
Insurance, Mutual Funds Shri. Ramkumar B

Deputy General Manager, Personal
Banking Liabilities Group
Tax Related Matters Shri Balarengan S

Chief Manager ,Finance &
Control Department
Staff Related Matters Shri Ramu S

Assistant General Manager, Human
Resource Department
Point of Presence (POP) - Atal Pension
Yojana, National Pension System
Shri. Ramkumar B

Deputy General Manager, Personal
Banking Liabilities Group

In case of unsatisfactory response to any of your grievances, you may escalate to:

Customer Care Cell

Principal Nodal Officer,
Shri. Sivakumar S,
Assistant General Manager,
Operations Department,
The Karur Vysya Bank Ltd,
Central Office,
No. 20, Erode Road,
Vadivel Nagar, L.N.S.,
Karur - 639002
E-mail: customerservice [at] kvbmail [dot] com
The General Manager,
Operations Department,
The Karur Vysya Bank Ltd,
Central Office,
No. 20, Erode Road,
Vadivel Nagar, L.N.S.,
Karur - 639002
E-mail: customerservice [at] kvbmail [dot] com
MD & CEO,
The Karur Vysya Bank Ltd,
Central Office,
No. 20, Erode Road,
Vadivel Nagar, L.N.S.,
Karur - 639002
E-mail: kvbod [at] kvbmail [dot] com

For grievances under National Pension System, mail: npsgrievance [at] kvbmail [dot] com

Divisional Office wise Nodal Officer

Location Contact No. Address
Ahmedabad 079-27540091, 079-27540491
Chief Manager 079-27543325
Shri Baldev Chandresh C,
Senior Manager,
First Floor,
Motilal Centre,
Near Sales India Show Room,
Ashram Road,
Ahmedabad - 380009
Bangalore 080-26623206, 080-26623208
Chief Manager 080-26623203
Shri Hari Prasad S,
Chief Manager,
No. 6 Vasavi Temple Road,
Sajjanrao Circle,
Visveswarapuram,
Next To Sri Vasavi Temple,
Bangalore - 560004
Chennai 044-24305468, 044-24305467
Chief Manager 044-24314428
Smt. Saradhambal V,
Chief Manager,
Kvb Towers,
I Floor,
568 Anna Salai,
Teynampet,
Chennai - 600018
Coimbatore 0422-2591119, 0422-2591120
Chief Manager 0422-2595144
Shri. Swaminathan R,
Chief Manager,
No. 1498-C,
Iii Floor,
Kvb Towers,
Avinashi Road,
Peelamedu,
Coimbatore - 641004
Delhi 011-28758375, 011-28758376
Chief Manager 011-28758374
Shri. Bhaskaran P S,
Chief Manager,
3Rd Floor,
No. 6 ,
Pusa Road,
Opposite To Metro
Pillar No. 80 Karolbagh,
New Delhi,
Delhi - 110005
Ernakulam 0484-2396461, 0484-2395461 Shri Ambi P K,
Senior Manager,
K.C.Centre,
Iind Floor,
Opp. North Police
Station Chittoor Road,
Kacheripady,
Ernakulam,
Kerala - 682018
Hyderabad  040-23206063, 040-23206064
Chief Manager 040-23200390
Shri Prasad K V S,
Chief Manager,
5-8-356 To 362 (Second Floor),
Chirag Ali Lane,
Abids,
Hyderabad - 500001
Karur 04324-261673, 04324-261674, 
04324- 261672
Shri Prabhakaran S,
Chief Manager,
No. 633-637,
I St Floor,
Jawahar Bazaar,
Karur - 639001
Kolkata 033-22900749, 033-22900752
Chief Manager 033-22900739
Shri. Nalla Sreedhar,
15, First Floor,
Bondel Road,
Ballygunge,
Kolkata - 700019
Madurai 0452-2604734, 0452-2600113
Chief Manager 0452- 2300454
Shri Geetha Prasad N,
Chief Manager,
16, I Floor,
Gayathri Illam,
A.A.Road,
Gnanaolivupuram,
Madurai - 625016
Mumbai 022-24367019 Ext 101 Shri Kulakarni Manjunath,
Chief Manager,
954 ,Appasaheb Marathe Marg,
Gayatri Tower,
Prabhadevi,
Mumbai - 400025
Salem 0427-2440075, 0427-2440078
Chief Manager 0427- 2440078
Shri Saravanakumar K,
Chief Manager,
I Floor, 269-A,
Bharathi Street,
Swarnapuri Alagapuram,
Salem - 636001
Tambaram 044-22267057, 044-22267047
Chief Manager 044- 22267047
Shri Ravichandran N,
Chief Manager,
Sba Complex,
7/73 I Floor ,
Venkatesa Choudhary Street,
West Tambaram,
Chennai - 600045
Tirupathi 0877-2232169, 0877-2235369
Chief Manager 0877-2233822
Shri Venkateswara Rao M,
Chief Manager,
6-8-1250,
1St Floor, Priya Towers,
Ngos Colony,
K.T. Road,
Near Anna Rao Circle,
Tirupati,
Andhra Pradesh - 517501
Trichy 0431-2412459, 0431-2410360
Chief Manager 0431- 2410024
Shri Mahadevan S R,
Chief Manager,
D-54 Ground Floor,
L.I.C. Building,
Bharathiar Salai,
Cantonment,
Trichy - 620001
Vijayawada 0866-2485703, 0866-2485704
Chief Manager 0866-2487706
 Ext- 29
Shri Srinivasa Rao N,
Chief Manager
38-8-46,
I Floor,
Gayathiri Nilayam,
Opp. A.I.R,
Labbipet,
M.G.Road,
Vijayawada - 520010
Villupuram 04146-229366, 04146-229367
Chief Manager 04146-229370
Shri Murali K,
Chief Manager,
D.No:15,
I Floor,
G.V. Farms Building,
Mampazhapattu Road,
Villupuram,
Tamil Nadu - 605602
Visakhapatnam 0891-2500191, 0891-2511706
Chief Manager 0891- 2510190
Shri Bhaskar K,
Chief Manager,
D.No: 47-10-15,
Shop No.1,
A.G Avenue, First Floor,
Opp: Pollocks School,
2Nd Lane,
Dwarakanagar Visakhapatnam,
Andhra Pradesh - 530016

List of Toll Free Numbers For Various Countries

Country Toll Free Numbers
Australia 1-800-450346
Hong Kong 800-900-782
Canada 866-639-1911
United Kingdom 0800-1609-5189
Singapore 800-4481-250
United States 866-765-9644
France 0800-904349
Germany 0800-1822891
Japan 0120-133-163

If in any other part of the world call: 410-581-9994 (for reporting lost Card only).

In case you are traveling in any other part of the world, you may avail of these services
by placing a collect call to 1410-581-79-31 or the
VISA Global Assistance Center in Singapore at 0065-345-1345.

Form Center

Registered & Central Office

The Karur Vysya Bank Limited,
No. 20, Erode Road, Vadivel Nagar,
L.N.S., Karur - 639002.
Phone : 04324-269000 
Fax : 04324-225514

Social Sites


Comments

Penalty charges for minimum balace general saving account

Dear sir,

I want to know about the penalty for minimum balance to general saving account. Is It how calculated every month or per annum. Charge debited every month basis in my relatives ones account.
For example 12 month not maintained minimum balance then 12 multiple Rs.236=2832 Rs. Is it correct?
Please let me know better sir.

Can't access my debit card

Dear sir:
I am Velmurugan I used Kvb visa debit card, valid thiry 10/21,card name velmurugan, last 10days I can't access my debit card because message shown in your card blocked, so I need to reactive in my card and what is the procedure to reactive

Karur KVB central branch lunch time not allowing to sitting insi

Dear Sir,

Regarding above subject KVB central branch Chief manager (Biju Kumar) and security(Kannadasan) not allow to sitting inside the branche while staff having lunch 2 to 2.30 PM, also Chief Manager not responding problem he asking my name and verifying my cash depsoit slip and he said this other branch account account number, you go outside and wait untill lunch time finesh.
Pls visit the branch on lunch time lot of customer waiting outside.
Pls tack action immediately so the proper customer relationship.

Karur KVB central branch lunch time not allowing to sitting insi

Dear Sir,

Regarding above subject KVB central branch Chief manager and security(Kannadasan) not allow to sitting inside the branche while staff having lunch 2 to 2.30 PM, also Chief Manager not responding problem he asking my name and verifying my cash depsoit slip and he said this other branch account account number, you go outside and wait untill lunch time finesh.
Pls visit the branch on lunch time lot of customer waiting outside.
Pls tack action immediately so the proper customer relationship.

Pin change

I am unable to login in Google pay and my upi pin was changed I want to change my upi pin and mpi pin both pins please send any link to change the pins

Pin change

I am unable to login in Google pay and my upi pin was changed I want to change my upi pin and mpi pin both pins please send any link to change the pins

Complaint regarding payment deposit

Sir,
I deposit some amount for careless transaction in your bank deposit machine at Tiruttani but the same was not created the account nor receipt issued please take necessary action regarding the same

Amount not repund

Atm michine is amount not received. Debit in my account not repund in account 2500/-

ATM LOST

I applied for my Debit card in Kondapur Hyderabad, Why you people charged 230rs/- for new debit card. Even HDFC also not taking any charges, Im highly dissatisfied with this issue.Even when they debited my money they didn't informed me at least. For Customer satisfaction i will give zero rating.

Current account opening - reg

Dear sir,
We have submitted form for current opening account at your st.thomas mount branch on Thursday 15.02.18,they informed us with in 5 working days you will recieve an kita before that they will be coming for verification but still no one came for verification we need an account immediate for our office so kindly do the needful as soon as possible take it as a hard copy an let me know

Thanks & regards
Ragapriya