JioFiber Broadband Customer Care

Organization: 
Toll free Number(s): 
  • 1800 896 9999 (JioFiber Customers - Monday – Sunday)
  • 1800 889 9444 (Enterprise Connectivity Services & Business Solutions)
  • 1800 889 9555 (Helpline for New Business Connection)
  • 1800 890 9999 (Device Care Helpline (LYF Smartphone & JioFi)
All India Number(s): 
  • 1860 893 3333 (Enterprise Mobility Services)
  • 70008-70008 (Whatsapp)

Important Links

App

Existing/Registered Customers

  • Jio will get in touch with you for upgrading your services
  • Download MyJio app, as all communication with you will happen on the MyJio app
  • On recharging with a monthly/quarterly/annual plan of your choice, you will get a Set Top
    Box to enjoy the full bouquet of services

Interested Customers

  • Message "HELLO" to 70008-70008 on WhatsApp
  • You may need to add the number 70008-70008 to your address book, before you can message

Social Sites

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YouTube

Related Links: 
Parent Article: 

Comments

Worst services with Fake Promises complimentary. Dont buy it.

I got the new connection on my Gas Agency, Petrol Pump & at my home. Speed which I am getting was not even nearby the promised speed.
From last 6 days, some cable got damaged internally and I am continuously calling on customer care and the person who fixed my connection, no one is responsing and not even picking up the call.
My business is all paused due to this bullshit Jio Fiber.
I personally suggest to all those whosoever is reading this, that please dont get Jio FIber for urself. The services are at its worst and third class.

Fraud with the customers

I have got jio fibre installed at my place. The concerned company officials said that I will be free for 6 months and you don't have to pay anything extra. But when i month was completed the data did not get renewed and when i called the concerned person he said we do have any such plan and you have to recharge it otherwise you will not be able to use the internet. When we talked to higher officials they yelled at us very badly and said " we will not do anything, you get it removed". I just can't beleive that such huge company have officials who are exploiting the customer for some money.
It is highly recommended to not go for jio fibre net. They do fraud with the customers.

Very worst response from Jio Fiber

I am from Chennai I have taken new connection last week and I have paid 3500 , Technicians are not experience person they do know how give connection and went out, they are saying we will come tomorrow sir, technican reason is saying gateway box is some problem sir.

I called executive person no response. And I try calling so many times no response.

And after three day two person came to my house for recover the problem and solved it.

Next day the same problem Jio Fiber is not working and I registered complaint the same day.

Customer care replied me, within 24 hrs will solve ur problem

I waited for one day no response

Again I registered,,, they given same massage with in 24 hrs.

Till now no one came to my house to recover.

My humble request please don't go Jio Fiber gateway.

Earlier I used AIRTEL for 7 years, the sales guy said super speed 150 Mbs Jio Fiber sir, at any time u give me call immediately we will response you sir. He convinced me but Now....... No response.

No proper service and they how to respond customers.

I have paid Rs. 3500/- I request to repay my money. Not even use one day... Jio Fiber.

Bad and pathatic service

This is to inform you that I pratik Sultania my jio fiber number is not working since 20th may,2020 from evening 8 pm. I have called 35 times to the customer care and complain about the internet is not working , they always tells me today the enginering will be visiting your place in between 2 - 4 pm , then again they are telling they will visit your place by 2 - 5 pm , agin they are telling they will visit by tomorrow morning then they are say we have exsalate the complain they will call u and visit your home again they are saying by today you will get the call after that again they told me by tomorrow morning the engenering will be visiting your house. I have registered my complain on 21st may 2020 at 12 :56 pm , since then i am facing the problem with the customer care service today then tomorrow they are just saying and not helping in resolving my problem , due to this my work is getting hamper, but i am not getting the correct resolution that when they will visit and resolve my issue. If like this jio is giving the customer satisfaction then i would say its a pathatic. I am really got fed up with the jio fiber connection, and its a worst company and the network. No one have a responsible that the customer is calling the 35 times to the jio customer care for the complain and no one is care about. All are playing fool of the customer and playing with us.

VERY VERY POOR SERVICE

नये JIO FIBRE यूजर सावधान JIO FIBRE ना खरीदें, यह नये CONNECTION देने के लिए 2 दिन लगते हैं , पर कोइ COMPLAIN SOLVE करना परे तो काफि दिन लगते है , जहा 24 hr का वादा करते हैं ।

Jio Fiber Speed Problem

I have taken a GOLD plan in April 2020 of Jio Fiber. The speed claim in 200MBPS and I am receiving max 300 KBPS. After booking a complaint to customer care, I have called so many times to the service engineer, he came and could not do anything. I feel like my whole money is waste. I would not suggest anyone take the connection of Jio Fiber. The service is very poor. As if they do not need you. It's your problem you solve it by yourself.

Complaint of Jio Giga Fibre refund security deposit

Complaint of Jio Giga Fibre set up box deactivation & refund of security deposit. Device – Jio Gigafiber Setupbox had been picked up by Jio staff Mr. Neeraj Kumar ( ID # KCRJ162028 ) Sector-80 Noida on 26th Dec’2019. He has also given written acknowledgement that I will get refund in my bank account within 3 weeks. Its been more than a month now and I am still following up Jio for my refund of security deposit of Rs. 2500

SERVICE COMPLAINT

Dear Team JIO Fiber,

We are using and enjoying JIO Fiber connection at our home but I would like to draw your attention that after sales services are also important to maintain reputation of company and It is really shocking that company like reliance is not taking it seriously.
I as a customer not able to lodge a complaint easily as your customer support calls having very tedious and lengthy process and afterwords no response from your team. Can you imagine that you are providing 1 gbps speed and try to addict every body to use all hi tech equipments and think when your connection is going out of service and addicted person trying to reach you but unable then what he will do??????

I am one of victim of your bad services from last 4 days my JIO Fibre is not working and even lodging complaint (NO. SR 0000104QL4) not getting any solution, which I think is SHAREABLE for Company Like RELIANCE.

kindly improve your services if you want to survive.

Thanks and Regards

Very Poor after installation service of Jio fibre

I have taken Jiofibre internet silver plan. During installation of internet and STB, the Jio executives / service engineers were very prompt.
Jio has expanded its customer base to such a huge extent that they are not able to provide
after installation services. Next day after installation, I has problems with STB and remote control. The service engineers did not visit in spite of my repeated complaints.
They do not respond to e-mails also. They do not disclose the contact details of JIO Company's responsible executives.
Under such situations, I will be quitting Jio fibre and revert back to my earlier service provider. A large number of other customers from my society
are also planning like this.
Registered mobile XXXXXX8123

I agree the above complaint

Same problem for mee too .I have called the Executives they are Rejecting my call
Really i have worried lot on loosing my money in jio fiber.Poor service after sales

Want to discontinue fiber and required return money

I am assisting customer and I don't want want to continue your service. So many time contacted but not getting responses. Every time executive days due technical reasons they are unable to check details.If not providing company say like this not fair.
Pl. Suggest or help.

applay new cinaction

hi mera nae rakesh kumar hai mein jio gigafiver applay kiy hu abhi tak call nahi aaya so help me

Live TV shows and many channels not opening after installation

After installation, buffering problem faced during watching live TV shows. Informed persons installing, and they told it will be ok after some time. Till Next day not solved. Called customer care , got reply to register complaint after 4 hours and refused to register complaint. Called again next day, complaint registered and asked to wait 24 hours. In the mean time many more channels stopped working. Called several time but got reply backend team working. When your system is not yet upgraded to provide declared services why taking many days on our cost for resolution. Suffering since installation but no solution yet. If not able to provide the services why installation was made and why not cancel and refund entire amount on your failure to provide service. No live channels of news or entertainment or any live shows not working... Pathetic service and no after service. customer care just passes buck and time pass... disgusting....

Complaint regarding jio fibre/ service

Dear sir,
I subodh gupta having the jio fibre connection last month of 12th dec 2019. But sorry to say that I m not much much satisfied with jio fibre service or team work. From last 5 days I m not using my jio service, even after complaints no jio team members are ready to solving the same... So my humble request is to disconnect my service on 12th jan 2020 surely.
I faced too much bad experience of jio.. or I will not suggest to any body.

Thanks
Regards
Subodh gupta

Not even one third of promised speed available

Paid Rs 12,021.84 towards annual charges. However hardly one third of the promised speed of 100 mbps is being received by me.

Complaint regarding selling me the product with wrong informatio

Dear jio fibre member
At starting of the month I had contacted Mr. Arvind Singh of our area for getting information on Jio fibre. He sent Mr. Mrutuanjay, a sales executive. He came with pamplate of Jio fibre and with wearing Jio fibre t-shirt. He informed me that I will get live TV, all application including Netflix and Amazon also no need to take subscription of Hotstar premium in the silver plan.
After installation I came to know that all the above information are incorrect and he deliberately lie to sell the product.

Immediately I complained in customer care but no action was taken.

I need my money (total 3500 Rs. )paid before installation.

Requested to kindly do the needful

Hi, what is the status of

Hi, what is the status of your complaint?

WIFI PROBLEM

Internet is not working properly. It gets disconnected intermittently.

Please get it checked.

Secondly when will I get set top box.

Ramesh Thukral

Worst Internet Speed

My name is Bharat Kumar Singla. I m from Ludhiana Punjab. My contact number is 92XXXX6166, I am using airtel broadband from last 10 years , but dont know how stupid i m that i got in words of jio salesman, that they are providing high speed & all other , i am still happy that i have nt disconnected my airtel number yet, because this jio fiber device has the worst speed even seen. Even it is taking time on watching a movie on Television through Jio Movies. Please dont use this , they are very cleverly saying that , we are not taking any advance , but the main thing is that they are taking all their money in advance .

my nomber off

dear sir my sim is block i am in dubai plz help me

Jio fibrenet not working. Wire cut down.please restore it.

My jio fibre net is not working. It seems that the wire is cut down. Please repair or restore at the earliest.

Delayed connection

Respected Ambani ji

I’m a 61 years old woman, living in Bhopal with my husband’s Dr Arun Prakash mathur. We had applied for jio fiber connection. Mr.Pankaj Barange Asst manager from your company approached us on 9/10/19 with jio fiber plan , we paid him ₹2500 by card and were promised to get the connection the next day. The same hasn’t been done till date. We have called him and his boss Mr Ajay Mishra several times , but of no use. They just come ,check and say “line ki wiring problem he” And go away without any solution or result.
I’m attaching his card and a few whatsapp chat with him .
I’m sorry to have disturbed you sir .
But I sincerely hope that a solution can be given or our money returned.

Hoping for a quick response
With regards to you and dear Neeta madam
Your sincerely
Sandhya mathur
Bhopal

Sent from my iPhone

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