Since last two months i am struggling with jio fiber issue.It is not working. I scheduled service appointment many times but no body showed up. Only, i used to get fake messages from customer service stating that engineer visit is scheduled, then issue is resolved messages or engineer unable to access property, but in reality engineer/ technician never visited the property and there was no real work. After repeated service requests and no real resolution i got from my neighbour the jio fiber technician number on my own and requested the technician personally to visit my property. After repeated personal request he visited the property and found that due to rain water the jio fiber external box is not working and it need replacement.He told me to raise new service request, so that he will replace new box. I called the customer service and they told me to pay first the pending montly bill for the internet which i never used and then they will resolve the issue asap. Anyhow, i paid the bill but the issue is still not resolve and again i started getting same fake engineer visits and resolution messages.Now the technician also stop picking my call.I am in big deliemma and jio customer service again start sending me messages to pay bill as month end is approaching. So, i am paying them for free. Please help me as there is no one to hear customers problem in jio. It' s the worst company i had ever encountered.

There customer service is worst.
There all helplines sucks and their executive don't know anything.complete zero.
Just wastage of money and time
I am following up from last 2 weeks but no resolution.

Humble request to all.Stay away from Jio

I am complain on dt 07/09/20,
Appointment for Service of your JioFiber connection has been scheduled at your premises.
Thank you,
Team JioFiber,
This msg recd by jio fiber team,but no any solution after 96 hours,who are tha responsible for mu work loss & validity time loss for plan,

Hi, My name is Sahil and I am from dehradun. I applied for jiofibre connection on 2/09/2020 and till date its not installed. Moreover,nobody is picking my call neither the customer care person or the one who came to book my connection.i never expected such service from one of the biggest giant in the industry.

i have recharged my jio account and even after 10 days of recharged being done my internet services have not started. worst and pathetic services of jio. Dear Sir only big big promises are of no use. Please look into genuine problems of the public.

Please don't get jio fiber please I have wasted my money. I have asked them for invoice also but they didn't give.

My Ticket is pending from 15 Aug. 2020. Problem will be same after 3 hour of engg. visit. Some time Engg. close the Ticket automatically without come to the site. Please think again if you purchase the Jio Fiber.

Don't buy worst service.I payed money stolen service. I called some maney time to service help line no use. Pls don't take.

got the jio fiber connection few days back . the connection was installed within one day where i requested the personal that if i dont get proper signals in the total area of my house than kindly put more routers for which i will pay . as i am not getting signals throuhout my house hence i am calling the office tollfree numbers any their personal numbers continuously for the last one week but not getting any responce. if this is the type of service is given by such company which is boosting of lot of international investments than it should be accomodating in solving the problems.

I have got jio fibre installed at my place. The concerned company officials said that I will be free for 6 months and you don't have to pay anything extra. But when i month was completed the data did not get renewed and when i called the concerned person he said we do have any such plan and you have to recharge it otherwise you will not be able to use the internet. When we talked to higher officials they yelled at us very badly and said " we will not do anything, you get it removed". I just can't beleive that such huge company have officials who are exploiting the customer for some money.
It is highly recommended to not go for jio fibre net. They do fraud with the customers.

This is to inform you that I pratik Sultania my jio fiber number is not working since 20th may,2020 from evening 8 pm. I have called 35 times to the customer care and complain about the internet is not working , they always tells me today the enginering will be visiting your place in between 2 - 4 pm , then again they are telling they will visit your place by 2 - 5 pm , agin they are telling they will visit by tomorrow morning then they are say we have exsalate the complain they will call u and visit your home again they are saying by today you will get the call after that again they told me by tomorrow morning the engenering will be visiting your house. I have registered my complain on 21st may 2020 at 12 :56 pm , since then i am facing the problem with the customer care service today then tomorrow they are just saying and not helping in resolving my problem , due to this my work is getting hamper, but i am not getting the correct resolution that when they will visit and resolve my issue. If like this jio is giving the customer satisfaction then i would say its a pathatic. I am really got fed up with the jio fiber connection, and its a worst company and the network. No one have a responsible that the customer is calling the 35 times to the jio customer care for the complain and no one is care about. All are playing fool of the customer and playing with us.

Complaint of Jio Giga Fibre set up box deactivation & refund of security deposit. Device – Jio Gigafiber Setupbox had been picked up by Jio staff Mr. Neeraj Kumar ( ID # KCRJ162028 ) Sector-80 Noida on 26th Dec’2019. He has also given written acknowledgement that I will get refund in my bank account within 3 weeks. Its been more than a month now and I am still following up Jio for my refund of security deposit of Rs. 2500

I have taken Jiofibre internet silver plan. During installation of internet and STB, the Jio executives / service engineers were very prompt.
Jio has expanded its customer base to such a huge extent that they are not able to provide
after installation services. Next day after installation, I has problems with STB and remote control. The service engineers did not visit in spite of my repeated complaints.
They do not respond to e-mails also. They do not disclose the contact details of JIO Company's responsible executives.
Under such situations, I will be quitting Jio fibre and revert back to my earlier service provider. A large number of other customers from my society
are also planning like this.
Registered mobile XXXXXX8123

I am assisting customer and I don't want want to continue your service. So many time contacted but not getting responses. Every time executive days due technical reasons they are unable to check details.If not providing company say like this not fair.
Pl. Suggest or help.

After installation, buffering problem faced during watching live TV shows. Informed persons installing, and they told it will be ok after some time. Till Next day not solved. Called customer care , got reply to register complaint after 4 hours and refused to register complaint. Called again next day, complaint registered and asked to wait 24 hours. In the mean time many more channels stopped working. Called several time but got reply backend team working. When your system is not yet upgraded to provide declared services why taking many days on our cost for resolution. Suffering since installation but no solution yet. If not able to provide the services why installation was made and why not cancel and refund entire amount on your failure to provide service. No live channels of news or entertainment or any live shows not working... Pathetic service and no after service. customer care just passes buck and time pass... disgusting....

Paid Rs 12,021.84 towards annual charges. However hardly one third of the promised speed of 100 mbps is being received by me.

My name is Bharat Kumar Singla. I m from Ludhiana Punjab. My contact number is 92XXXX6166, I am using airtel broadband from last 10 years , but dont know how stupid i m that i got in words of jio salesman, that they are providing high speed & all other , i am still happy that i have nt disconnected my airtel number yet, because this jio fiber device has the worst speed even seen. Even it is taking time on watching a movie on Television through Jio Movies. Please dont use this , they are very cleverly saying that , we are not taking any advance , but the main thing is that they are taking all their money in advance .

My jio fibre net is not working. It seems that the wire is cut down. Please repair or restore at the earliest.

Respected Ambani ji

I’m a 61 years old woman, living in Bhopal with my husband’s Dr Arun Prakash mathur. We had applied for jio fiber connection. Mr.Pankaj Barange Asst manager from your company approached us on 9/10/19 with jio fiber plan , we paid him ₹2500 by card and were promised to get the connection the next day. The same hasn’t been done till date. We have called him and his boss Mr Ajay Mishra several times , but of no use. They just come ,check and say “line ki wiring problem he” And go away without any solution or result.
I’m attaching his card and a few whatsapp chat with him .
I’m sorry to have disturbed you sir .
But I sincerely hope that a solution can be given or our money returned.

Hoping for a quick response
With regards to you and dear Neeta madam
Your sincerely
Sandhya mathur
Bhopal

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