JioFi Customer Care

Company Name: 
Toll free Number(s): 
  • 1800 889 9999 (From any other operator 9:30am to 6pm)
  • 1800 889 3999 (Appellate Authority)
  • 1800 890 1977 (Activate only Data services)
All India Number(s): 
  • 199 (From Jio number)
  • 1977 ( For tele-verification process)
  • 198 (For Complaint Helpline)
  • 7000 77 0007 (Jio Mobile- WhatsApp Support)
  • 7000 57 0005 (JioFiber-WhatsApp Support)
  • +91 701 88 99999 (For support on International Roaming - charges applicable)

Important Links

Jiofi Activation Process

  • Step 1: Open your newly purchased JioFi Box, which contains JioFi, Adaptor, Cable and Battery
  • Step 2: Open the back cover of JioFi, insert your Jio SIM and battery. Make sure that the chip of SIM card is facing down and close the cover.
  • Step 3: Press and hold the power on button to switch on the JioFi
  • Step 4: You’ll now see Signal Indicator, Wi-Fi indicator and Battery indicator lit up
  • Step 5: Please see that the Signal indicator is Green / Blue in colour to ensure JioFi is in good network coverage
  • Step 6: Set up of your JioFi device is complete and is ready to use
Parent Article: 

Comments

Refund Booking amount for delay

Dear sir,
I booking Jio airfiber on 25/04/2024 thorough online. I also paid the 1000/- booking amount. The service provider change there schedule and at present not providing me the service. So I'm unhappy for jio team's services. So, please refund my booking amount. Booking no is - LR00xxx7BN0D.

Refund Rs.1000/-

Dear Sir/Madam,

I had paid rs.1000/- as registration fee for the joi air fiber and due to feasibility issues cancelled that registration. I hereby request you to refund my Rs.1000/- as it is laready delayed. Now your kannur air fibre dealer are answering the calls from several days. Dont try to cheat customers. I need my refund at the earliest. Please do the needful.

Refund my advance amount

I paid advance amount Rs 1000 for installation of Airfiber connection
Once I paid advance amount, then installation person told me that our area haven't strilling box, so we can't provide service, So pls refund my amount.
Thanks & Regards
MANIKANDAN

Reference No LR000006xxx

1000/- refund

my connection request not completed, neither my amount refunded, it's showing connection on hold, when it's not feasible then why on hold since 8 days, refund my money, connection request no: LR000006oxxx

kyon ambani ka naam kharab karne per tule hue ho

Regarding delay in installation of jio fiber

I purchase my jio fiber plan on 26/02/2024 by one of agent of jio fiber. I request him to if possible to install on 04/03/2024 after that all the executives called but not installed fibre. Yesterday one of the team came near by box connections is physically full but system is showing 2 connections not activated but they are not given connection and when i check my connection process in app it’s always show on hold till now .No one respond regarding installation and activation . My order no is LR0000069HQG . If this type of problem exist in your connection then you may not commit like this .
Please resolve my problem as soon as possible

Jio Fifer Complaint

Date:03-03-24
Dear Sir
I am writing to bring to your attention an urgent matter regarding
my Jio Fiber connection. Since yesterday, I have been experiencing
a complete outage in my service, and despite numerous attempts
since yesterday to contact the assigned engineer, Mr. Akash, I have
not received any response from their side.
This lack of response and the prolonged downtime of my Jio Fiber
service is deeply concerning to me. My one tender due on 04-03-24
and we could not work due to the net connectivity. As a valued
customer, I rely on a stable and reliable internet connection for
both personal and professional purposes, and this disruption has
significantly impacted my daily activities.
I kindly request your immediate intervention to resolve this issue
as soon as possible. Additionally, I would appreciate it if you could
ensure better responsiveness from your service engineers in the
future, as timely communication is crucial during such situations.
Please prioritize this matter and provide me with a prompt update
on the status of the resolution. You can reach me at [Your Contact
Information] for any further assistance or clarification needed.
Thank you for your attention to this matter. I look forward to a
swift resolution and the restoration of my Jio Fiber connection.
Thanks and regards
Awadhesh Tripathi
SR00001VIL6F

Reacharge Reled

Sir, When I recharge my number, I get 28 days validity from Jio, as it is the 31st of the month, please increase the number of days validity in your recharge options and use it for as many days as you want.

Jio (wifi) Fiber Connection Defunct

Dear Sir/madam
The JIO (wifi) fiber connection, was defunct from Monday evening (4/12/2023) 5.23 pm. When complaint was registered through whatsapp number, automated message came as reply saying it will be looked into at the earliest. today (6/12/2023) till this momment as i am raising the complaint, no technician turned up to correct the outage problem. For work from home wifi is essential and we are unable to work. Rain stopped 48 hours back but no turned up to rectify the outage problem. The response of the field technician is careless and they dont bother to attend and rectify the issue.
N.Suresh
0443553xxxx

Pathetic and unethical behaviour of jio fiber providers.

This is to address a serious issue regarding the pathetic unethical behaviour of jio fiber providers in modinagar ghaziabd reagion.
the providers have no sense of talking to a customer very rude and negligent, i had previosuly raised a request for reallocation of my jio fiber from my home to next meter only, the providers showed a very careless, heedless, rude behaviour, After fooling around me for hours , the provider told me that my request is cancelled(which was active that time) and on counter they told it got canceled by itlsef. AS i took matter to their senior he goes a furthur step telling that jio fiber connection is not avalible in my area , whereas i am using jio fiber in my area and the place it has to be reallocated has jio pillar outside that place only. i was asked to raise the request again but still i m facing the rude irresnposible behaviour of providers ,
For Reference my Complaint id are:
1.Co00012GJRR
2.co00012J3JFK

Delay in Mobile tower rent of Godadara Surat

Dear Sir
My Mobile Tower (at A1B1-Kailash nagar Godadara Surat)Quarterly rent is yet to receive. Generally I receive the Mobile rent till the 15th of the month but today it is 30th of Oct 2023 but rent has not been transferred in my bank.What is the wrong ,I donot know.I would request Reliance Geo to pay it ASAP as needed it urgently.

Poor service of Jio set top

For last two days no star channel and Disney are not communicating.
It shows, “ we face some problem. Reinstall app and try after some times.”
What is this. Please, serve properly, sincerely and honestly or stop transmission.

Connection issue not resolved

My Jio Fiber connection was interrupted since last five days, I also made complaint but no one properly responds

Poor service sector 62

I have an connection registered with mob number 7838275xxx and complaint already registered
Track request
Request ID
SR00001PBL7V
This happened many times got frustrated

Rajesh singh
9811714xxx

Setup box not working properly

Hi,
Live channel buffering from last 10 days, no solution provided by yet. Everyday they close complain in system. Very poor response from jio team.
My M no is xxx

Regarding delay in installation of jio fiber

I purchase my jio fiber plan on 21/04/2023 by one of agent of jio fiber abhishek kumar singh . I request him to if possible to install within two days then you may start filling my form for new connection. He commit for installation within two days but after payment he can’t pick my call and when i check my connection process in app it’s always show on hold till now .No one respond regarding installation and activation . My order no is NO0000PCMW4A . It’s always show due to technical reason you have to wait for 7 to 15 days . If this type of problem exist in your connection then you may not commit like this .
Please resolve my problem as soon as possible

network issue

since last few days i cant call recieving and sending during the call automatically cut down and network is gone i am many time in trouble due to this problem because my work is related with the share market. you know its a too much important of time so what i do at that much situation.
kindly provide better service since last 4 year i am the valueable customer of the company. kindly solve it.

Network issue

Hello

i am from alwar district 12 am After that the mobile network does not work at all. this problem since i got this jio sim | can't even do my important work after 12 am, the network doesn't work even after every effort, are you considering your customer as crazy, I have to change this sim. till then fix this problem if possible The rest is not expected from you. Even after 12 am the net does not work, this sim should be in the dustbin.

Network is not working in my jio sim

I am from chandauli district anytime the mobile network doesn't work at all.this problem since some above I got some above 7days . Can't even do my important work anytime,the network doesn't work even after every effort,are you considering your costomer as crazy,I have to change this SIM .till then fix this problem if possible tje rest is not expected from you. Even some days the network doesn't work, this sim should be in the dustbin.

Jio fiber connectivity issue

We are unable to connect to the jio fiber for the last two days. So we request you to solve the mentioned problem immediately

related my account

I am trying to call on toll free no but it is not working. I am in Australia and need someone with whom I can discuss my issues which I am having at my home which is in Gujarat state. I need a no so that I can call from here and can fix the problem.

UNPROFESSIONAL APPROACH OF JIO STAFF, REF "UN-INSTALLATION"

REF "UN-INSTALLATION" Order Number CO0000OZGSIU
I took JIO FIBRE BROADBAND Connection 0n 14th June;22 with 06 months advance payment. Due to certain emergencies I had to visit Sydney. I requested for "UN-INSTALLATION" of the connection on 02nd Sept'22, which was accepted vide Order Number CO0000OZGSIU. But I regret that no REFUND HAS BEEN RECEIVED EVEN AFTER 4 MONTHS OF VARIOUS MAILS" . EVEN MAIL TO APPELATE_UP ON 28TH NOV'22.
I mentioned in my mails that presently, I am in Sydney and my registered mobile no is not reachable. I provided alternate no with whom instruments are still available, but till date these have been not collected in spite of various assurances.
Is THIS A PROFESSIONAL APPROACH OF JIO ????, IF EVEN APPELATE IS INEFFECTIVE, WHAT'S THE USE OF HAVING THIS,

Complaint for internet issues and no responsibility & response

We had internet connection issues in JIO FIBERNET along with wifi from Saturday night. Till now no technician or customer service personnel has responded and rectified my issues. Every time i am calling getting new date for rectification. I am having work from home and no salary for two days now. If jio doesn't have engineer in Coimbatore stop the operation and go to other locations where u can handle ur customer base but please don't give false commitment to the customer.

We being common people have to wait so long to get things rectified.

Very poor customer service and complaint rectification.

Jio fibre connection not activated in last 3 weeks- Unprofession

Unprofessional service of JIO Fiber (RRL)

I wanted a Fiber Connection for my home. So, I surveyed all the major players. My friend recommended the Jio Fiber connection. Using his contact, I got several calls from several Jio Fiber Reps. All the Jio Fiber Reps kept calling for the new Jio Fiber Connection. Person came & took charges and there after several calls to Mr Vinod (9321002XXX), connection got fitted.

Till today connection is not active saying no Jio line is not active in my society because of permission from other society. This is really pathetic situation that guys took money without knowing connection (no active connection) status.

It is requested to TRAI to take cognizance of my case and similar cases with Jio and other Fiber Cable operators for their poor services.

Call not connecting

Dear jio I am jampala thirumalesh from Hyderabad in telangana
. my call not connecting to other person Since yesterday. So this is very big network
So that ok. But why showing still not connecting I have very
Seriously talking about that. So I want resolve this issue immediately right now. If you not solved iam consulting consumer cour. Thank you

Internet not working

Sir,
I had complaint for jio fiber number
on 30th July. Today is the of 4 August.
Since last 5 day I am getting the same repeated answer that ur issue will be resolved....
But only thing I m getting is the message on mobile of rescheduling ur appointment of engineer...
I request you sir please look at the issue.

Unprofessional service of JIO Fiber (RRL)

I wanted a Fiber Connection for my home. So, I surveyed all the major players. My friend recommended the Jio Fiber connection. Using his contact, I got several calls from several Jio Fiber Reps. All the Jio Fiber Reps kept calling for the new Jio Fiber Connection. I ultimately landed with Mr Vinod, Cell No. 93929 47393 from Jio Fiber. He came to my residence on 1st June 22 and collected the money. He promised me to get the connection on 2nd June 22 at 3pm. I took half day leave on 2nd June 22 and informed Mr Vinod that I have taken half day leave and I waited for the Jio Fiber team to come to my residence but no one turned up. My friend (with whose reference I decided to take the Jio Fiber connection) and myself kept trying to contact Mr Vinod about the installation but no one turned up. I inform Mr Vinod that you have wasted my half day of leave and no Jio Fiber connection was given to me so you must compensate my half day pay and return my money paid for the Jio Fiber connection.

Next day, I get a message (SMS) that my Jio Fiber Connection has put my Jio Fiber Connection on hold as per my instruction but I have not requested to hold the Jio Fiber Connection but return my half day salary and return my money paid for the Jio Fiber connection.

Today is 4th June 2022, 10am but no Jio Fiber connection yet.

It is requested to TRAI to take cognizance of my case and similar cases with Jio and other Fiber Cable operators for their poor services.

long overdue job. appointments not kept

Pending for over a year. appointments made but no one turns up.
Old equipment not recovered so the Security Deposit has not been refunded.

For over a year some 100 appointments informed but no one turns up.

UNINSTALLATION Appointment of JioFiber connection along with Set top box with Order Number CO0000AC68HF is scheduled on 02-03-2022 : 17:15:00.

and many others.

From 12 April my internet not

From 12 April my internet not working I complaint they said in 4 hrs it will start and till now it's been not resolved and even today they r saying it will be resolved tomorrow .bi m tiered with such type of service it looks like it was porposely disconnected service to us just befor locdown . So that we get harassed and discontinue the service. Plz contact me asap .

From12 April 21 my internet not working they did not resolve til

From 12 April my internet not working I complaint they said in 4 hrs it will start and till now it's been not resolved and even today they r saying it will be resolved tomorrow .bi m tiered with such type of service it looks like it was porposely disconnected service to us just befor locdown . So that we get harassed and discontinue the service. Plz contact me asap .

one month Happen not yet Activated connection

Dear Team,

one month happen we made a payment but no one is responsible the person who came to collect documents is no more answering our calls.kindly activate our connection. on your executive word we circulated our landline number.Our work is stopped kindly help.

Grievance of Jio Fiber services

It seems they servive toll free number is deliberately blocked all incoming calls. I am seriously looking for the alternate service provider and recommend others to switch to some other better option than Jio.

Not available jio Fiber in my area sitamarhi Bhavdepur bihar

Not available jio fiber or any broadband service in my area so please available jio fober in my area

JIO FIBER NEW CONNECTION

JIO FIBER New connection is yet to be installed. Please help.

you are lucky, if you have

you are lucky, if you have not paid anything, don't install

Not working device

I use jiofi which are not working properly how the problems are resolve

Same with me

This is bad thing I have ever feel from jio . Today I have 7 online classes and when I opened it it shows connected and the green light showing but when I am connecting it disconnected . Earlier I trust jiofi but now I refer airtel to be better from you . Hate
#bad jiofi
#dont make money waste in jiofi

Installation service,

we are facing a great problem in installation of new connection.

I'm land tower installation

I need tower in my land

Jio Tower Installation Apply

Dear Sir Jio Network Problem In My Land Jio tower installation In Plot Property My Owner
In 810sq Feet Address Jharkhandeswar Colony Bhadoriya Building Wali Gali Jotai Road Porsa Morena Madhya Pradesh 476115

New connection

I want new jio fiber connection

Jio Fibre Broadband connection request for Vrindavan Yojna, Luck

Eagerly waiting for Jio Fibre Broadband connectivity for Lucknow- 226014.

When earliest I should expect ?

Services

I have installed jio fiber one month ago but it is not working and your service staff is suggesting only one thing that take new connection .very bad experience.
Please don't make public fool.

My jiofi not warking

Dear sir
I am purchase for new jio fi but not warking a device . Your employee is not support . Verry bad service jio car

Not recharge

Jio no pe Paytm se kl morning me 3:23 am pe recharge kiya payment cut chuki h but recharge ka sms nhi mila or n hi care me call lg rahi .plz sir or madam solve my problm ...thank you so much

Jio fiber remote not working

Sir/mam
My jio setup box remote not working please help me

Providing of Jio Fiber connection and its installation.

I am very much interested to have Jio Fiber Broadband connection at the earliest. It may also be replied about providing of the said connection.
Looking forward to have reply at the earliest please.

Calling

No incoming out going no sim prablam

My recharge

Is company ke koi sim na liya karo ye company sbse fuddu

regarding JIO FIBER installation Request

Sir install JIO FIBER in kashipuri Bhilwara Rajasthan, I need good internet for my work from home . Kindly provide the service in our area as soon as possible

regarding JIO FIBER installation Request

Please install JIO FIBER in KASHIPURI BHILWARA RAJASTHAN . There are many students who need good internet for online classes . We are requesting JIO FIBER from about 1 year .

Jio fibre

Sir pls sent ur contact number