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Email

• customer [dot] support [at] hdbfs [dot] com (For General Support)

Important Links

• Branch Locator
• Frequently Asked Questions
• Enquiry/Complaint/Feedback Form

For Complaint

Level 1:

• For any query/complaint, you can contact at 044-42984541 (Mon-Fri, 10am-6pm) or mail at customer [dot] support [at] hdbfs [dot] com .
• You can also fill this Complaint Form .

Level 2:

• If you are not satisfied with the resolution provided in level 1, then you can contact via mail at customer [dot] escalations [at] hdbfs [dot] com or you can also fill this Customer Escalations Form .

Level 3:

• If your query is still not resolved and you are not satisfied with the resolution provided in level 2, then you can contact to the Grievance Redressal Officer at the details given below:
  Contact No.: 044-42984542
  Email: gro [at] hdbfs [dot] com
• You can also contact by filling this GRO Escalations Form .
  

Level 4:

• If your query is still not resolved and you are not satisfied with the resolution from above levels, then you can contact to Nodal Officers at the details given below:
  

  Sr No.	Zone/Designation	Contact No.	Email	Address (HDB Financial Services Limited)
  1	South, Nodal Officer	044-64805410	nodalofficer [dot] south [at] hdbfs [dot] com	First Floor, HDB Towers, Audikesavulu Building, M N Office Complex, Greams Road, Chennai - 600006
  2	West, Nodal Officer	022-64805410	nodalofficer [dot] west [at] hdbfs [dot] com	5th Floor, Vrushakruti Corpspace Building, Opp Westside Shop, Above Fabindia Shop, Near Shyamal Cross Road, Satellite, Ahmedabad - 380015
  3	North, Nodal Officer	011-64805410	nodalofficer [dot] north [at] hdbfs [dot] com	781, 2nd Floor, D B Gupta Road, Karol Bagh, New Delhi - 100 005
  4	East, Nodal Officer	033-64805410	nodalofficer [dot] east [at] hdbfs [dot] com	111/1, Raja SC Maullick Road, 2nd floor Kolkata-700047
  5	Principal Nodal Officer	080-69856110	pno [at] hdbfs [dot] com	HDB House, Tukaram Sandam Marg, A - Subhash Rd, Navpada, Vile Parle East, Mumbai, Maharashtra 400057

• You can also lodge your complaint online through RBI Complaint Management (CMS) Portal or Bima Bharosa .
  Address: Centralised Receipt and Processing Centre,
  Reserve Bank of India, 4^th Floor,
  Sector 17, Chandigarh - 160017

Level 5:

• For any insurance related complaint, you can contact at the details given below:
  

  Sr No.	Company	Contact No.	Email
  1	HDFC ERGO	022-62346234	care [at] hdfcergo [dot] com
  2	HDFC Life	18602679999	service [at] hdfclife [dot] com
  3	TATA AIG Insurance	18002667780	customersupport [at] tataaig [dot] com
  4	Aditya Birla Capital Life Insurance	-	absli [dot] grouphelpline [at] adityabirlacapital [dot] com

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