Haier India Customer Care No. 1800 419 9999

One of the worst service experiences I’ve had. The charges for replacing my Haier AC’s outdoor unit PCB were, in my opinion, unreasonable, and the service was deeply disappointing.

When I purchased the AC, it came with a 12-year warranty. When I initially contacted the Haier service centre regarding the issue, they checked my purchase bill and dates and confirmed that the repair would be covered under warranty. They informed me that I would only have to pay a service charge of ₹500 + GST.

However, when the technicians visited my home to inspect the AC, they suddenly informed me that the warranty had apparently expired just a few days earlier. I was then told that the outdoor unit PCB needed to be replaced and that I would have to pay a huge amount for the replacement.

This was extremely disappointing. How can a service centre initially confirm warranty coverage after checking the purchase details and then suddenly claim that the warranty has expired when they arrive for the inspection? This lack of clarity and the unexpected repair charges made the entire experience frustrating.

They are also charging a price that is significantly higher than the current market price for the same replacement. Customers deserve fair pricing, transparent communication, and professional service.

My experience with this third-party service centre, PROMISE ELECTRONICS, Atholi Tower, Machingal, Munduparamba, Malappuram, has damaged my confidence in Haier’s after-sales support. A brand’s reputation depends on what happens after the sale.

I would not recommend this service centre. I strongly advise other customers to get written confirmation of their warranty status, request a written quotation, and compare repair costs elsewhere before proceeding.

i am writing this complaint to pay your attention toward the problem i am facing the problem of gas leakage from my AC. Its second time in one year that leakage of AC gas dectects. service centre has already replaced the conderser pipes but leakage of AC gas still going on. I am requesting the senior most TECHNICAL PERSON of Haier India to deeply analyse the problem and resolve it immedaitely.
my service request number is PB2026082200060

Worst service ever. They charge for the service take the advance amount didnt show up. The complain center is horrible. They are just sitting there without doing any kind of service.Pathetic experience.Will not recommed to buy Hairer products.

Girta it is so difficult to give the feedback to the AI based whatsapp customer service support... The man who came for installation had behavioral issues and we literally felt that he did a favour to us by installing our split AC..

Dear Sir/Madam,
1. Ref Complaint Ser Nr: RB20250912000124 dated 12 Sep 25 for replacement of broken/cracked plastic trays inside the fridge.
2. Zero action or response from your sales/service personnel, already more than 8 days. (Other than a rude service rep in your Gangtok Service Centre who who is not professional and rudely tells me to search the Internet and abruptly hangs up. (When I call again she lets the phone ring for a long time and then disconnects.)
3. Who will buy Haier products if you give such service and customers place our experiences of your service standards and quality on social Media?
Sincerely,
Bharat

The compressor of my Haier double side doors fridge is not working. I raised a complaint, and the technician came and inspected. Its been 11 days now, but there is no progress or update from the company. The whatsapp chatbot keeps saying local technician will call, but nobody called up till now. The delayed service with lack of response from the company is not only disappointing but irritating as well.

Very poor servicing and rude behavior for service manager. Unprofessional service agents not able to talk in formal way. I request Haier to please take their product from my home I am not asking for any claim or compensation.

I had bought new AC last month and started using but there is no proper cooling in the AC from the first month itself and after raising many complaints there has been no proper response from the service centre. The salesperson is also ignorant to calls. Regretting my decision to choose haier product..

Haier India has extremely poor after sales service and the team functions without any coordination.
They don’t keep sufficient spares to rectify faults on refrigerators which are used for storage of perishable day to day food items and causing 4-5 days delays for spare parts arrival from chennai to Kerala iis unpardonable and unprofessional attitude towards the customers.
Haier employees get paid but it seems they are least bothered towards customers

The fridge of this company is the worst product I bought in my life.
It started malfunctioning on the first moth of its purchase.
The technician did not addressed the issue satisfactorily. and his rude behavior was an insulting to us.
I strongly suggest not to buy this product.

i had bought this new AC in February and started using since March but there is no proper cooling in the AC and even after raising many complaints there has been no proper response from the service centre. It's a big trouble to get a person for servicing of it. I am very very disappointed by the service of haier company.

We are using Haier deep freezer for commercial purpose. After one year one of our deep freezer compressor was not working. One engineer came from Hair and checked and confirm the compressor was not working. He also confirmed that the compressor will be replaced with in 5-6 working days. After one months Haier has not resolved my issue. Now they are avoiding my call.

After sell service is very bad.

Maine 24 October 2023 ko 50inch LED li thi Haier ki usme starting se power panel m dikkat thi or led hang bhi ho rhi thi To mujhe laga reset karne p LED thik ho jayega lekin thik nhi hua. Ab Haier Vale mera Product change karne se mana kar rhe hai.1 mahine m LED Kharab ho gyi hai.

My freez is not working properly since 1 month . I gave service request but technician not able to solve problems. Still waiting.

Such bad service I never seen before no one can't responding when I call my free service are still pending so many times I called butt they are not sending.this August month my free service period also finish

HAIER KA PRODUCT LENA HI NAHI KOI, SABSE BEKAR BRAND AUR USH SE BHI BEKAAR UNKI SERVICE, MAINE AAJ HI MERI AC KO DEALER KE PAAS LE JAAKAR AAG LAGA DIYA, PLZ DONT PURCHASE HAIER PRODUCTS

Iam very disappointed with purchase a Ac on 17-04-2023. I had purchased from Eham Digital calicut they told me the installation will done with in 48 hrs. Still my installation is pending, iam also contacted nearest office yesterday they told me today technician will come. Today I dindint get any update from their side I contact them and they said that they have over workload so they can't install today. Is the way to treat a customer in Haier .

Hi i bought haier tv and it got spoiled in just one year please don't go with this company

I bought Haier Air Conditioner(HSU18NFG3) on 1st June 2018 with which I paid additional for Comprehensive AMC_Three Year which ends on 15-09-2022. My requests to customer service was transferred to Sohail Khan and despite my repeated requests about issues of my AC he sent team to visit my home and checked AC. After analysing issue, Sohail's team took some parts to replace and it's been a week since i had any word with them. When I am trying to call him and he is not responding(ignoring my calls) and i am unable to reach them.

This is the worst company ever and i would never recommend this company to anyone in future since their product quality is poor and more than that their services are the worst in appliances companies.

Hello all. I bought a Haier fridge just over a month ago. We could not install it immediately as our expected home renovation completion got delayed (due to Covid Issues). I told them there will be a delay from my side. Now they say they will charge for the demo as the billing of the product is more than 30 days ago. I asked to speak to their supervisor, I was told I'll get a call back. They didn't call back for more than 48 hours. After that I called again. Same response. But this time the "supervisor" spoke to me. His net response was " The delay is from your end. We were ready. But you were not. Now pay." Haier or Ire.

Dear sir/madam i hav purchased washing machine from haier company... its got repair pl so service as soon possible... thank u... 27 may 2020... customer service number is not abswering my cal...

I m davinder buying haier fridge 7/5/2018 This fridge looking cool but products are totally west of money dont buy it .according to me best company name samsung , Lg Good quality and services from dealer haier fridge bhool kar v mat lana. Mean ton fass gaya. Hoon koi aur v matt lana , ennka Ac v bakwas hai sala ludhiana k Bedi sale esska dealer Wahamat jana kabhi be

Dear haier team,
My refrigerator is not cooling properly.

I, Pradeep Sharma, purchased Haier Refrigerator model no HRB-738GG on 29th Jan 2017 by paying a handsome price of Rs 94500/-. I am based out in Goregaon Mumbai. I also took extended warranty for 3 years while buying the Refrigerator by paying additional Rs 8950. First 1.50 year it functioned very well and we were very happy on our decision but from last one year the Refrigerator started giving trouble with fluctuating temperature, no cooling. I would have made many complaints (Giving few complaint nos- MU20190317103700 / MU20190328109926 / MU20190605102573 / MU20190914110967 / MU20190203100242 / MU20190223103607 ) in last 1 year on customer care deptt. Every time one new technician will come, do some thing and go away saying that observe for few days and again the same thing. we have been fed up with the service level and with the poor quality of the product and suffering for last one year. Company has no concern that this product is giving continuous problem for last one year then how to resolve this and leaving the customer suffer after taking premium price for the product and services. Technician says there is some issue in this piece itself but does not say it officially and only shows syspathy and leave the customer to suffer. Technicians have spoiled the refrigerator completely by opening no. of times , mishandled it so badly, with no result. Even once a person came from factory , as was told but then again problem is not resolved.

Regretting my decision of going with Haier brand...…..poor product quality and service...

I am evaluating my options of filing a complaint before Consumer Court for poor product quality, poor customer service and cheating.

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Technical person came to check the temperature and went back without informing the readings. Surprisingly, I got the message of complaint closure thereafter. This is the quality of customer service. The complaint got closed without feedback from the customer and without taking the code from customer. This is happening for last 1.50 years . Every time, complaints are closed unilaterally without ensuing that the complaint is resolved and even no feedback is taken from customer.

Fridge (Haier) is not working , need service.

My fridge is take water out

I need a call from haier company . I have purchased a refrigerator and since first month i m facing the problems. Not satisfied seriously.