Email

• support [at] gocredit [dot] money (For General Support)

Important Link

• Frequently Asked Questions

For Complaint

Level 1:

• For any query/complaint you can contact at the details given below:
  Contact No.: 8792934273, 8792934270 (WhatsApp)
  Email: support [at] gocredit [dot] money
• You will receive a response/resolution within 72 hours.

Level 2:

• If your query is still not resolved within 30 days or you are not satisfied with the resolution provided at Level 1 then you can escalate the issue to the lender's Nodal Officers at the details given below:
  

  Sr.No.	Company	Email (Grievance Redressal Officer)	Contact No. (Grievance Redressal Officer)	Email (Customer Care)	Contact No. (Customer Care)
  1	FatakPay	escalation [at] fdplfinance [dot] com	9076058709	help [at] fdplfinance [dot] com	9076057809
  2	Cashe	grievance [at] Bhanix [dot] in	9983107444	support [at] bhanix [dot] in	9983107444
  3	Unity Small Finance Bank	shantkumar [dot] mishra [at] unitybank [dot] co [dot] in	9167225962	care [at] unitybank [dot] co [dot] in	7669300225
  4	RupeeOnTime	care [at] rupeeontime [dot] com	9220912304	care [at] rupeeontime [dot] com	9220912304
  5	DigiCredit	support [at] digicredit [dot] in	9211728443	support [at] digicredit [dot] in	9211728443

Level 3:

• If your query is not resolved within 30 days or you are not satisfied with the resolution given, then you can escalate your complaint to Central Banking Ombudsman at:
  Contact No.: 14448 (9:30am-5:15pm)
  Email: crpc [at] rbi [dot] org [dot] in
  Address: Centralised Receipt and Processing Centre (CRPC),
  Reserve Bank of India, 4^th Floor,
  Sector 17, Chandigarh - 160017
• You can also lodge complaint online through Complaint Management System (CMS) Portal .

Registered Office

Vijayalakshmi Technology Infinity NKB Pvt. Ltd.,
Incubex HSR18, Number-581,
2^nd Floor, 1^st Main Road, Sector 6,
HSR Layout, Bengaluru - 560102,
Karnataka, India

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