Email

• care [at] unitybank [dot] co [dot] in (For Customer Care)
• info [at] unitybank [dot] co [dot] in (For General Query)

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• Frequently Asked Questions
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Grievance Redressal

Level 1:

• For any query/complaint, you can contact at 18002091122 or mail at care [at] unitybank [dot] co [dot] in or you can also fill this Complaint Form .
• You can also visit to your nearest Branch Location .
• If your query is not resolved, then you can contact to the centralized customer care/ regional nodal officer:
  Contact No.: 9167225962 (Mon-Fri, 9:30am-6pm)
  Email: prashantkumar [dot] mishra [at] unitybank [dot] co [dot] in
• You may also approach to the regional nodal officer at the details mentioned below:
  

  Sr No.	Area Of Operation	Centre	Name	Contact No.	Email
  1	Gujarat, Union Territories of Dadraand Nagar Haveli, Daman and Diu	Ahmedabad	Ms. Naseem Mubarakbhai Surani	8000078694	naseemsurani [at] unitybank [dot] co [dot] in
  2	Odisha	Bhubaneshwar	Mr. Bhagaban Mahapatra	9937670173	bhagaban [dot] mahapatra [at] unitybank [dot] co [dot] in
  3	Bihar	Patna	Mr. Bhagaban Mahapatra	9937670173	bhagaban [dot] mahapatra [at] unitybank [dot] co [dot] in
  4	Jharkhand	Ranchi	Mr. Bhagaban Mahapatra	9937670173	bhagaban [dot] mahapatra [at] unitybank [dot] co [dot] in
  5	Chhattisgarh	Raipur	Mr. Bhagaban Mahapatra	9937670173	bhagaban [dot] mahapatra [at] unitybank [dot] co [dot] in
  6	Karnataka	Bengaluru	Ms. Suchita Badyal	9844283243	dijith [dot] valampoil [at] unitybank [dot] co [dot] in
  7	Madhya Pradesh	Bhopal	Mr. Damandeep Dhinsa	9893267649	damandeep [dot] dhinsa [at] unitybank [dot] co [dot] in
  8	Tamil Nadu, Union Territories off Puducherry (except Mahe Region) and Andaman and Nicobar Islands	Chennai (I)/(II)	Mr. Balasubramanian. N	8056214530	balasubramanian [dot] n [at] unitybank [dot] co [dot] in
  9	Andra Pradesh and Telangana	Hyderabad	Mr. Girish Gala	9848120011	girish [dot] gala [at] unitybank [dot] co [dot] in
  10	Rajasthan	Jaipur	Mr. Sharad Soni	9829093220	sharad [dot] soni [at] unitybank [dot] co [dot] in
  11	West Bengal and Sikkim	Kolkata (I)/Kolkata (II)	Mr. Anindam Debnath	9831070209	anindam [dot] debnath [at] unitybank [dot] co [dot] in
  12	Districts of Mumbai, Mumbai Suburban and Thane	Mumbai (I)	Mr. Deepak Kumar	8657734033	deepak [dot] kumar2 [at] unitybank [dot] co [dot] in
  13	Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane)	Mumbai (II)	Mr. Prashant Kumar Mishra	9167225962	prashantkumar [dot] mishra [at] unitybank [dot] co [dot] in
  14	North, NorthWest, West, South-West, New Delhi and South districts of Delhi	New Delhi (I)/(II)	Ms. Rameet Sethi	9711535509	rameetsethi [at] unitybank [dot] co [dot] in
  16	Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region).	Thiruvananthapuram	Mr. Shiju T R	8137988532	shiju [dot] tr [at] unitybank [dot] co [dot] in
  17	Himachal Pradesh, Punjab, Union Territory of Chandigarh and 3 - Districts of Haryana - Panchkula, Ambala and Yamuna Nagar	Chandigarh	Mr. Vivek Khattar	9888049544	vivek [dot] khattar [at] unitybank [dot] co [dot] in

• Your query will be resolved within 7 working days.

Level 2:

• If your query is still not resolved, then you can also contact to the escalation officer details mentioned below:
  Contact No.: 9152366105 (Mon-Fri, 9:30am-6pm)
  Email: level2escalation [at] unitybank [dot] co [dot] in
• Your query will be resolved within 7 days.

Level 3:

• If you are not satisfied with the resolution, then you may also approach to the principal nodal officer/grievance officer details given below:
  Contact No.: 9152366104 (Mon-Fri, 9:30am-6pm)
  Email: level3escalation [at] unitybank [dot] co [dot] in
• Your query will be resolved within 7 days.

Level 4:

• If you are not satisfied with the resolution given within 30 days, then you can contact on the details mentioned below:
  Contact No.: 14448
  Email: crpc [at] rbi [dot] org [dot] in
  Address: Centralised Receipt & Processing Centre (CRPC) ,
  Reserve Bank of India 4^th floor, Sector 17, Chandigarh - 160017
• You can also lodge your complaint online through Complaint Management System (CMS) Portal or through Address And Area of Operation of Ombudsman .

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