Unity Small Finance Bank Customer Care No. 1800 209 1122

Email

• care [at] unitybank [dot] co [dot] in (For Customer Care)
• info [at] unitybank [dot] co [dot] in (For General Information)

Important Links

• Branch/ATM Locator
• Doorstep Banking
• Frequently Asked Questions
• Feedback Form

To Block or Hotlisting Debit Card

Grievance Redressal

Level 1:

• For any query/complaint, you can contact at 18002091122 or mail at care [at] unitybank [dot] co [dot] in or you can also fill out this Complaint Form .
• For mis-selling or harassment you can contact +91-22-68707700 (For Outside India)
• You can also visit your nearest Branch Location .
• If your query is not resolved, then you can contact to the centralized customer care/ regional nodal officer:
  Contact No.: 9167225962 (Mon-Fri, 9:30am-6pm)
  Email: prashantkumar [dot] mishra [at] unitybank [dot] co [dot] in
• You may also approach to the regional nodal officer at the details mentioned below:
  

  Sr No.	Centre	Name	Contact Details	Email	Area Covered
  1	Ahmedabad	Ms. Naseem Mubarakbhai Surani	8000078694	naseemsurani [at] unitybank [dot] co [dot] in	Gujarat, UTs of Dadra and Nagar Haveli, Daman and Diu
  2	Bhubaneswar/Patna/Ranchi	Mr. Bhagaban Mahapatra	9937670173	bhagaban [dot] mahapatra [at] unitybank [dot] co [dot] in	Odisha/Bihar/Jharkhand
  3	Raipur	Mr. Krushna Chandra Bhadatya	9975709322	krushnachandra [dot] badatya [at] unitybank [dot] co [dot] in	Chhattisgarh
  4	Bengaluru	Mr. Dijith Valampoil	9844283243	dijith [dot] valampoil [at] unitybank [dot] co [dot] in	Karnataka
  5	Bhopal	Mr. Damandeep Dhinsa	9893267649	damandeep [dot] dhinsa [at] unitybank [dot] co [dot] in	Madhya Pradesh
  6	Chennai	Mr. Balasubramanian.N	8056214530	balasubramanian [dot] n [at] unitybank [dot] co [dot] in	Tamil Nadu, UTs of Puducherry (except Mahe Region) and Andaman & Nicobar Islands
  7	Hyderabad	Mr. Alok Kumar	9390740805	alok [dot] kumar1 [at] unitybank [dot] co [dot] in	Andhra Pradesh and Telangana
  8	Jaipur	Mr. Sharad Soni	9829093220	sharad [dot] soni [at] unitybank [dot] co [dot] in	Rajasthan
  9	Kolkata	Mr. Anindam Debnath	9831070209	anindam [dot] debnath [at] unitybank [dot] co [dot] in	West Bengal and Sikkim
  10	Mumbai	Mr. Ganesh Vaidyanath Sarma	8657734033	ganesh [dot] sarma [at] unitybank [dot] co [dot] in	Districts of Mumbai, Mumbai Suburban and Thane
  11	Mumbai	Mr. Prashant Kumar Mishra	9167225962	prashantkumar [dot] mishra [at] unitybank [dot] co [dot] in	Goa and Maharashtra (except Mumbai, Mumbai Suburban and Thane)
  12	New Delhi	Ms. Rameet Sethi	9711535509	rameetsethi [at] unitybank [dot] co [dot] in	North, North-West, West, South-West, New Delhi and South districts of Delhi/Haryana (except Panchkula, Yamuna Nagar and Ambala) and Ghaziabad & Gautam Budh Nagar districts of UP
  13	Thiruvananthapuram	Mr. Shiju T R	8137988532	shiju [dot] TR [at] unitybank [dot] co [dot] in	Kerala, UT of Lakshadweep and UT of Puducherry (only Mahe Region)
  14	Chandigarh	Mr. Vivek Khattar	9888049544	vivek [dot] khattar [at] unitybank [dot] co [dot] in	Himachal Pradesh, Punjab, UT of Chandigarh and 3 districts of Haryana (Panchkula, Ambala, Yamuna Nagar)

• Your query will be resolved within 7 working days.

Level 2:

• If your query isn't resolved then you can contact the Escalation Officer details are given below:
  Contact No.: 9152366105 (Mon-Fri, 9:30am-6pm)
  Email: level2escalation [at] unitybank [dot] co [dot] in
• Your query will be resolved with 15 working days.

Level 3:

• If your query is still not resolved then you can contact the Principal Nodal Officer/Grievance Redressal Officer details are given below:
  Contact No.: 9152366104 (Mon-Fri, 9:30am-6pm)
  Email: level3escalation [at] unitybank [dot] co [dot] in
• Your query will be resolved within 7 working days.

Level 4:

• If your query is not resolved within 30 days, then you can escalate your complaint to RBI Banking Ombudsman at the details given below:
  Contact: 14448
  Email: crpc [at] rbi [dot] org [dot] in
  Address: Centralised Receipt and Processing Centre (CRPC),
  Reserve Bank of India, 4^th Floor,
  Sector 17, Chandigarh - 160017
• You can also lodge your complaint online through the Complaint Management System (CMS) Portal .

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