Flexiloans Customer Care No. 022-6821 9595

Email

• connect [at] flexiloans [dot] com (For Customer Support)

Important Links

• Contact Form
• Frequently Asked Questions

For Complaint

Level 1:

• For any query/complaint you can contact at 022-68219595 (Mon-Sat, 10am-7pm) or mail at myaccount [at] flexiloans [dot] com , complaints [at] flexiloans [dot] com .
• For FinTech/ Digital Lending related complaints you can contact at 8879758863 (Mon-Fri, 10am-6pm) or mail at nodal [dot] grievance [at] epimoney [dot] com
• You can also fill this Complaint Form or you can lodge your complaint through FlexiLoans: Business Loan App .
• You will receive a response within 7 days.

Level 2:

• If your query is not resolved within 7 days then you can contact to Customer Service Head at the details given below:
  Contact No.: 022-68219595 (Mon-Sat, 10am-7pm)
  Email: krishna [dot] kambli [at] flexiloans [dot] com
  Address: Unit No. UG - 002,
  Plant 5, Godrej Business District,
  Vikhroli West, Mumbai - 400079,
  Maharashtra, India.
• You will receive a response/resolution within 14 days.

Level 3:

• If your query is still not resolved within 14 days then you can contact to Grievance Redressal Officer at the details given below:
  Contact No.: 8879758863 (Mon-Fri, 10am-6pm)
  Email: nodal [dot] grievance [at] epimoney [dot] com
  Address: Epimoney Private Limited (FlexiLoans)
  6^th Floor, South Annexe, Tower 2, One World Centre,
  841, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra - 400 013.
• You will receive a response/resolution within 30 days.

Level 4:

• If your query is still not resolved within 30 days then you can contact to the Non-Banking Financial Company (NBFC) Ombudsman at the details given below:
  Contact No.: 14448
  Address: Reserve Bank of India,
  Post Box No. 40, Chennai Post Office, Chennai
• You can also lodge your complaint online through:
  • Sachet Portal
  • RBI Complaint Management System (CMS) Portal

Address

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