Email

• connect [at] flexiloans [dot] com (For Customer Query)
• myaccount [at] flexiloans [dot] com (For Existing Customers)

Important Link

• Contact Form

For Complaint

Level 1:

• For any query/complaint you can email at complaints [at] flexiloans [dot] com

Level 2:

• If the customer does not receive a response from the Customer Service Team within 7 days of complaint then you can reach Customer Service Head details given below:
  Email: krishna [dot] kambli [at] flexiloans [dot] com
• Your query will be resolved within 14 working days

Level 3:

• If the customer is not satisfied with the resolution provided on their complaints, they may escalate their complaint to the Compliance Head Details given below:
  Contact: 8879758863 (Mon-Sat, 10am-6pm)
  Email: compliance [at] epimoney [dot] com
• Your Complaint will be resolved within 22 working days.

Level 4:

• If the grievance is not resolved by the Compliance Head within 8 days from the date of receipt of customer complaint you can contact to the details given below:
  Designation: Grievance Redressal Officer
  Contact: 8879758863 (Mon-Sat, 10am-6pm)
  Email: nodal [dot] grievance [at] epimoney [dot] com
  Address:  Epimoney Private Limited (FlexiLoans) 4^th Floor, South
  Annexe, Tower 2, One World Centre, 841, Senapati Bapat Marg,
  Lower Parel, Mumbai, Maharashtra - 400013.
• You can also fill this Complaint Form

Level 5:

• If a customer does not receive any response within 30 days of complaint the you can lodge your complaint online through:
  • Complaint Management System (CMS) Portal.
  • Sachet Portal

Offices Address