AliExpress Customer Care


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Customer Service

Name Customer service hotline Merchant service hotline Customer Complaints/Fraud allegations Online Help Center
Taobao Marketplace (+86) 571-8815-8198 (+86) 571-8815-7858   Visit
Tmall 400-860-8608(China) 400-843-2288(China)   Visit
Juhuasuan     jhs [at] service [dot] taobao [dot] com  
AliExpress     tradesecurity [at] aliexpress [dot] com Visit 400-826-1688(China)     Visit 400-800-1688(China)     Visit
Alimama (+86) 571-8815-7999     Visit
Alibaba Cloud

Pre-sales Inquiries(China)

95187 ext. 1

Post-sales customer support (China)

Alipay (+86) 571-95188     Visit

Group Offices

Office Contact Address Fax
Hangzhou Binjiang Campus (+86) 571-8502-2088 699 Wang Shang Road
Binjiang District
Hangzhou 310052
Zhejiang Province
 (+86) 571-8981-5505
Taipei City Office (+886) 2-6602-9888 11/F, No. 188, Sec. 5
Nanjing E. Road, Songshan District
Taipei City 10571
Taiwan, China
(+886) 2-6600-8818
U.S. Office (+1) 1-408-785-5580 400 South El Camino Real
Suite 400
San Mateo, CA 94402
United States
(+1) 1-408-748-1218
U.K. Office (U.K., Ireland and Nordics)   5 Southampton Street
London WC2E 7HA
United Kingdom
Italy Office (Italy, Spain, Portugal and Greece)   Corso Europa, 13
20122 Milan
France Office (France, Israel, Middle East and North Africa regions)   6th Floor
6 rue Ménars
75002 Paris
Germany Office (Germany, Austria, Switzerland, Turkey and Eastern Europe)   1st Floor, Viktualienmarkt 8
80331 Munich
The Netherlands Office (The Netherlands, Belgium and Luxembourg)   Herengracht 450
Amsterdam, 1017 CA
The Netherlands
Japan Office   27F Kyobashi Edogrand
2-2-1 Kyobashi, Chuo-ku
Tokyo 1040031
India Office (+91) 22-4233-5233 Units 203, 204 & 205, 2nd Floor,
Inspire BKC Plot No.10,
Bharat Nagar, G Block,
BKC Main Road,
Bandra Kurla Complex,
Mumbai 400051, India
Australia and New Zealand Office   Level 2, 411 Collins Street,
Melbourne, Victoria,
Ant Financial Headquarters (+86) 571-2688-8888 Z Space
No. 556 Xixi Road
Zhejiang Province
(+86) 571-8643-2811

India Office

Units 203, 204 & 205, 2nd Floor,
Inspire BKC Plot No.10,
Bharat Nagar, G Block,
BKC Main Road,
Bandra Kurla Complex,
Mumbai 400051, India
Tel: 022-4233-5233

Alibaba Group Corporate Campus

Alibaba (China) Co., Ltd:

969 West Wen Yi Road
Yu Hang District
Hangzhou 311121
Zhejiang Province
Tel: (+86) 571-8502-2088
Fax: (+86) 571-8526-9066

Social Sites




Refund issue

Dear, it's been so long i don't receive my refund. Please assist me.

customs duty

i would like to buy material from aliexpress .

can i know what would be the customs duty on it , who pays the duty and what about clearing charges for the same .

is GST in india applicable on the imported product .

do i need to have iec code for getting material through aliexpress .

kindly advice

thank you

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