AliExpress Customer Care

Organization: 

Important Links

App

Contact form

How to Buy

Customer Service

Name Customer service hotline Merchant service hotline Customer Complaints/Fraud allegations Online Help Center
Taobao Marketplace (+86) 571-8815-8198 (+86) 571-8815-7858   Visit
Tmall 400-860-8608(China) 400-843-2288(China)   Visit
Juhuasuan     jhs [at] service [dot] taobao [dot] com  
AliExpress     tradesecurity [at] aliexpress [dot] com Visit
Alibaba.com 400-826-1688(China)     Visit
1688.com 400-800-1688(China)     Visit
Alimama (+86) 571-8815-7999     Visit
Alibaba Cloud

Pre-sales Inquiries(China)

95187 ext. 1

Post-sales customer support (China)

95187
  Visit
Alipay (+86) 571-95188     Visit

Group Offices

Office Contact Address Fax
Hangzhou Binjiang Campus (+86) 571-8502-2088 699 Wang Shang Road
Binjiang District
Hangzhou 310052
Zhejiang Province
China
 (+86) 571-8981-5505
Taipei City Office (+886) 2-6602-9888 11/F, No. 188, Sec. 5
Nanjing E. Road, Songshan District
Taipei City 10571
Taiwan, China
(+886) 2-6600-8818
U.S. Office (+1) 1-408-785-5580 400 South El Camino Real
Suite 400
San Mateo, CA 94402
United States
(+1) 1-408-748-1218
U.K. Office (U.K., Ireland and Nordics)   5 Southampton Street
London WC2E 7HA
United Kingdom
 
Italy Office (Italy, Spain, Portugal and Greece)   Corso Europa, 13
20122 Milan
Italy
 
France Office (France, Israel, Middle East and North Africa regions)   6th Floor
6 rue Ménars
75002 Paris
France
 
Germany Office (Germany, Austria, Switzerland, Turkey and Eastern Europe)   1st Floor, Viktualienmarkt 8
80331 Munich
Germany
 
The Netherlands Office (The Netherlands, Belgium and Luxembourg)   Herengracht 450
Amsterdam, 1017 CA
The Netherlands
 
Japan Office   27F Kyobashi Edogrand
2-2-1 Kyobashi, Chuo-ku
Tokyo 1040031
Japan
 
India Office (+91) 22-4233-5233 Units 203, 204 & 205, 2nd Floor,
Inspire BKC Plot No.10,
Bharat Nagar, G Block,
BKC Main Road,
Bandra Kurla Complex,
Mumbai 400051, India
 
Australia and New Zealand Office   Level 2, 411 Collins Street,
Melbourne, Victoria,
Australia
 
Ant Financial Headquarters (+86) 571-2688-8888 Z Space
No. 556 Xixi Road
Hangzhou
Zhejiang Province
China
(+86) 571-8643-2811

India Office

Units 203, 204 & 205, 2nd Floor,
Inspire BKC Plot No.10,
Bharat Nagar, G Block,
BKC Main Road,
Bandra Kurla Complex,
Mumbai 400051, India
Tel: 022-4233-5233

Alibaba Group Corporate Campus

Alibaba (China) Co., Ltd:

969 West Wen Yi Road
Yu Hang District
Hangzhou 311121
Zhejiang Province
China
Tel: (+86) 571-8502-2088
Fax: (+86) 571-8526-9066

Social Sites

Facebook

Twitter


Comments

Post new comment

Comments written in incorrect English, improper grammar, using short forms, using Hindi words etc - those comments will be deleted.
The content of this field is kept private and will not be shown publicly.
  • Links to specified hosts will have a rel="nofollow" added to them.

  • Each email address will be obfuscated in a human readable fashion or (if JavaScript is enabled) replaced with a spamproof clickable link.
  • Lines and paragraphs break automatically.

More information about formatting options

CAPTCHA
This question is for testing whether you are a human visitor and to prevent automated spam submissions.
Image CAPTCHA
Enter the characters shown in the image.