IVRS Menu: 079-6972 7777
- Press 1: For Order Status
- Press 2: For Return And Exchanges
- Press 3: For Personal Shopping
- Press 4: For Any Other Query
Email
- customercare [at] shoppersstop [dot] com (For Customer Care/Complaint)
Important Links
Return And Exchange
- For any query/complaint regarding return/exchange you can mail at customercare [at] shoppersstop [dot] com
- You can raise a retun/exchange request within the following timeframes from the date of delivery:
| Sr.No. |
Product |
Timeframe |
| 1 |
Homeware (Bedding & Bath), Homeware (Appliances), Smartwatches |
7 days |
| 2 |
Watches, Eyewear |
10 days |
| 3 |
Apparel (Clothing), Handbags & Wallets, Footwear, Travel (Luggage), Artificial Jewellery |
14 days |
- Refunded amount will be credited in your account within 10 days after the approval.
- For more information please read .
Address
Shoppers Stop Limited
Umang Tower, 5th Floor,
Mindspace, Off. Link Road,
Malad (West), Mumbai,
Maharashtra - 400 064
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