Emails

• customercare [at] shoppersstop [dot] com (For Customer Support/Queries)
• Grievance [dot] redressal [at] shoppersstop [dot] com (For Grievance)

Install App

Important Links

• Frequently asked questions
• Feedback Form
• Contact form
• Store locator

SMS Service

SMS GCBAL16 digit card number to 56161.
(For balance enquiry & expiry, contact a cashier)

Shipping

• Shipping items is dispatch to given expected time taken and multiple
  items order are ship from different locations in separate shipments.
• For more information please read.

Return & Exchange

• Return & Exchange of the items purchased from Shoppers
  Stop within the specified days from the date of delivery.The
  return/exchange product within 2 working days from the date
  of return/exchange raised.
• For more information please read.

For Grievance Related Queries

Level 1

Grievance desk must be approached post contacting the
Customer Care of Shoppers Stop with a complaint number
where desired resolution was not received.

Level 2

Any First time query would be redirected to Customer Care.
Grievance Officer: Vikki Choudhury
Email ID: Grievance [dot] redressal [at] shoppersstop [dot] com
(Operational Timings: Mon-Fri: 10:00am to 5:00pm)

Address

Shoppers Stop Limited
Umang Tower, 5th Floor,
Mindspace, Off. Link Road,
Malad (West), Mumbai,
Maharashtra – 400064
Ph: 022-61290400
Fax: 022-28445060

Social Sites

• Facebook
• Twitter
• Instagram
• Pinterest