Airtel Prepaid Customer Care Toll Free Number 121

Company Name: 
Toll free Number(s): 
  • 121 (Prepaid & Postpaid,Broadband - Query/Request Helpline No.)
  • 198 (Prepaid & Postpaid - Complaint Helpline No.)
  • 1800 103 1111 (Mobile Number Portability)
  • 12150 (DTH -From Registered Mobile Number)
All India Number(s): 
  • 0124-444 8080 (North - Airtel Digital TV Care)
  • 033-4444 8080 (East - Airtel Digital TV Care)
  • 020-4444 8080 (West - Airtel Digital TV Care)
  • 080-4444 8080 (South - Airtel Digital TV Care)
  • 99330 12345 (For Postpaid In case calling from any other number)
  • 99330 99330 (For Prepaid In case calling from any other number)
  • 98101 98101 (For Prepaid in case calling from any other number)
  • 81300-81300 (Know Your Account Details Give a Missed Call)
  • 98100 12345 (Airtel Postpaid)

Airtel Prepaid Customer Care Number


  • 9933099330
  • 121
  • 198 (Toll Free)


  • 121 [at] in [dot] airtel [dot] com

Airtel Prepaid SMS and Instant Services

Instant Help Service Numbers

Best offer available on your usage Dial 12131
Start a Service SMS START to 121
Stop a Service SMS STOP to 121
Do Not Disturb – Stop 
Fully blocked SMS “Stop 0” to 1909
Preference-based (allow SMS for selected preference category) SMS “Stop <preference category>” to 1909
Do Not Disturb – Start 
Fully Unblocked SMS “Start 0” to 1909
Preference based (block SMS for already selected preference category) SMS “Start <preference category>” to 1909
Other Services
Offer Dial *121*1#
Balance Dial *121*2#
Recharge Dial *121*3#
Start Service Dial *121*4#
Stop Service Dial *121*5#
Last 5 Debits Dial *121*7#
Internet Packs Dial *121*8#
Know My No. Dial *121*9#
Daily Packs Dial *121*10#
Data Packs Dial *121*11#
SMS Packs Dial *121*30#

List of Nodal Officer

Parent Article: 


My recharge is not successful

सर मैंने अपने Airtel sim no पर
Rs. 2499.00 ka रिचार्ज करवाया मगर वह सक्सेस नहीं हुआ hai me 2 bar try kr Chuka hu phle bhi nahi hua tha or ab bhi nahi hua hai इसका रीजन मुझे बताइए कि वह किस कारण से नहीं हुआ है मेरे सिम कार्ड में क्या प्रॉब्लम है एवं मुझे सूचित कीजिए और मुझे बताइए कि मेरे सिम कार्ड में क्या समस्या hai

Amount debited twice but not get recharged to number


I have recharged of 448 rs amount is debited twice from account but it is recharged to number.

Waiting for reply.

Please credit my amount to account.. and recharged as soon as possible

Weak voice call quality

My airtel number: 98xxxx0045.
My office is in Trinagar, and there was no problem in voice call quality. But since the last 10 days I am unable to talk while sitting inside my office.
The same problem is being felt by my colleagues in my market.
Although the data connection is working normally.
You are kindly requested to resolve this problem at the earliest.



Prepaid balance deducted with out any reason

I have prepaid no - ************I did not make any calls and my balance got deducted .This is happening very regularly .
29th June 2018 . My account balance was approx Rs80 and I received a call from spam Indian mobile no

My balance was reduced to ₹77.17

How is it possible ?

I tried to complaint through 198 and 121 . I was not able to reach Customer Care ?executive .

Menu option provide contact customer care ? Executive and I pressed 9 - it is not accepting .

Very poor service . I have Airtel app - there I was not able to register complaint . Very poor app ?

It clearly shows Airtel not ready to listen to customer .

Hope I will get a response


Pathetic Customer Care Services

I recharged with free calling and 2GB internet per day for 82 days but pack is finished within 60 days. There is no one to care or bother about it since you only provide automated machine services.
Worst services

service not available on my air tel prepaid phone no

service not available on my air tel prepaid phone no.

worst service from airtel outlets

I have ported my no from idea to airtel where its used in 3g phone after changing it to airtel last week ,it outgoing calls not working in 3g phone . i visited to outlets were they not have an idea of the situation to solve they simple says that phone had a problem, but i checked with other sim and last sim (idea 4g) used same sim. can u give the details for my sim replace.


As I recharged my number with special offer of Rs 448 .. but I m not getting the proper benefit of this package.. my Internet is not working since last week.. I tried to contact u people but couldn't find any easy and convenient way so typing this mail..take urgent action against this issue otherwise I hv to port my number with some other network


Sim card SMS is not send & received why ?

Worst customer support service in India

They deducted amount from my balance when I tried to call 121 it says that I am not dialling a valid number, complain to appelate authority's but in vain i am requesting my fellow brother's not to use airtel services optional are jio or idea

worst cust care service in telecommunication

airtel has got most disgusting customer care service , there is no direct call to cust care , actually no call to cust care only , only automated machines, never seen this kind of shittest service, m not just goin to port my nmbr to another network but also publicise on social media about it.

reason : my balance kept goin to zero after recharge n m trying to find out how shud i stop it but no helpline number , it seems no one even bother.....nyways i will try my best to post it on every possible social network i can connect to

Pathetic Service from Bharati Airtel

I had lost my mobile with 2 Sims - Airtel & Jio on Saturday 26th May 2018.Airtel connection was a corporate connection registered in the name of Dena Bank, Mumbai. I had blocked both the sims and later put in a request to issue duplicate sim card. The service of Jio was so good that the gave a duplicate sim with an hour and my connection was restored. But the service of Airtel is so pathetic that I have been made to run from one gallery to another for the last two days. Even after providing a letter from my corporate office, I am yet to receive a duplicate sim. Why is the service of Airtel so poor? No wonder you are languishing at the bottom. Stop advertising with some pretty female saying you provide one of the best network in the country. You are the worst.
S Subramani.

Cutting balance

Dear madam Ian rammurthy macherla since I am using your airtel 12&13 before.stillusing but this time unnecessary cutting my balance.please rectified this problem I am not using that apps please...Iam trying to talk your customer care center service but not having your phone number please give me your customer care phone talk my problem in Telugu... please help madam

My Airtel Mobile Number

Dear Sir,

My name is Md. Jawed Akhtar from Asansol, West Bengal, India. I am a user of Prepaid Mobile. Currently I am in Saudi Arabia and this number with me since I left India on 17th April 2018 till now. This number was have Rs. 512 when I left for Saudi Arabia till 2 days back it was showing the same amount, but all of sudden the amount automatically deducted and now my number is not working at all. My number was continuously working till 2 days back.

Since this is my family number and this number has been distributed to all of my family members, I would request you to please look into and do the needful as I need immediately this number to be activated.

Your immediate actions will be appreciated.