Airtel Broadband & Internet Customer Care Numbers

Organization: 
Toll free Number(s): 
  • 121 (From Airtel)

Most Important Number

Dialled No Service Type 
18001022244 ILP IVR
12111 OT Information Multimodal
12112 UNB Information Multimodal
12113 Bill Summary Information Multimodal
12114 Last 3 Payments Information Multimodal
12115 Service Request Status Multimodal
12117 Bill Plan Multimodal
12131 MAMO Multimodal
1909 NDNC Multimodal
198 Complaint Helpline IVR
123 Query/Request Helpline IVR
155223 VAS Activation/Deactivation IVR

All India Nodal Officer List

Service Area of Phone No. E-Mail Address Office Address

Andhra Pradesh

040-40000294

nodal [dot] southabts [at] in [dot] airtel [dot] com

Bharti Airtel Limited, Splendid Towers, Huda Road, Opp. Begumpet Police Station, Begumpet, Hyderabad - 500016

Delhi NCR

011-41614777

nodal [dot] ncr [at] in [dot] airtel [dot] com

Bharti Airtel Limited, Plot No. 16, Udyog Vihar, Phase - IV, Gurgaon - 122015

Kolkata

033-40016725

nodal [dot] kolkata [at] in [dot] airtel [dot] com

Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal

Karnataka

080-41115338

nodal [dot] southabts [at] in [dot] airtel [dot] com

Bharti Airtel Limited, 55, Divyasree Towers, Bannerghatta Road, Bangalore - 560029

Madhya Pradesh & Chhatisgarh

0755-4200460

nodal [dot] central [at] in [dot] airtel [dot] com

Bharti Airtel Limited, 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar, Indore- 452010, Madhya Pradesh

Haryana

0180-4035835

nodal [dot] haryana [at] in [dot] airtel [dot] com

Bharti Airtel Limited, Plot No 41 & 42, Industrial Park , Sector 2,Growth Center, Saha, Distt Ambala , Haryana

Gujarat

079-40020142

nodal [dot] west [at] in [dot] airtel [dot] com

Bharti Airtel Limited, Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380 054

Kerala

0484-4010086

nodal [dot] southabts [at] in [dot] airtel [dot] com

Bharti Airtel Limited, N H Bypass Kundanoor Jn, Maradu P O Kochi - 682034, Kerala

Maharashtra

020-40031234

nodal [dot] west [at] in [dot] airtel [dot] com

Bharti Airtel limited, Plot No. 3/1, North Tower, ePark, MIDC Knowledge park, Kharadi, Pune- 110014

Mumbai

022-40030142

nodal [dot] west [at] in [dot] airtel [dot] com

Bharti Airtel Limited, 7th Floor, Interface Bldg No -7, Mindspace, Link Road, Malad (W), Mumbai - 400064, Maharashtra

Punjab

0172-4600765

nodal [dot] punjab [at] in [dot] airtel [dot] com

Bharti Airtel Limited, Plot No.21, Rajiv Gandhi Technology Park, Chandigarh - 160101

Rajasthan

0141-4037338

nodal [dot] rajasthan [at] in [dot] airtel [dot] com

Bharti Hexacom Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan

Tamil Nadu

044-42100356

nodal [dot] southabts [at] in [dot] airtel [dot] com

Bharti Airtel Limited, Oceanic Towers, 8th Floor, 101 Santhome High Road, Chennai - 600028

Uttar Pradesh East

0522-4007499

nodal [dot] upeast [at] in [dot] airtel [dot] com

Bharti Airtel Limited, TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow - 226010

Uttar Pradesh West

0121-4007499

nodal [dot] upwest [at] in [dot] airtel [dot] com

Bharti Airtel Limited, B38/C1, Sector 57, Noida- 201301 Uttar Pradesh

All India Appellate Authority List

Service Area of Name Phone No. E-Mail Address Office Address

Andhra Pradesh

Mr. Nikhil Mutnalkar

040-40000222

appellate [dot] southabts [at] in [dot] airtel [dot] com

Bharti Airtel Limited, Splendid Towers, Huda Road, Opp. Begumpet Police Station, Begumpet, Hyderabad - 500016

Delhi & National Capital Region

Mr. Navin Pathak

011-41614690

appellate [dot] ncr [at] in [dot] airtel [dot] com

Bharti Airtel Limited, Plot No. 16, Udyog Vihar, Phase - IV, Gurgaon - 122015

Gujarat

Ms. Honey Chainani

079-40020143

appellate [dot] west [at] in [dot] airtel [dot] com

Bharti Airtel Limited, Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380 054

Haryana

Mr. Jitender Pasricha

0180-4600150

appellate [dot] haryana [at] in [dot] airtel [dot] com

Bharti Airtel Limited, Plot No 41 & 42, Industrial Park , Sector 2,Growth Center, Saha, Distt Ambala , Haryana

Karnataka

Mr. Pandian M

080-41115201

appellate [dot] southabts [at] in [dot] airtel [dot] com

Bharti Airtel Limited, 55, Divyasree Towers, Bannerghatta Road, Bangalore - 560029

Kerala

Mr. Vinesh G S

0484-4015201

appellate [dot] southabts [at] in [dot] airtel [dot] com

Bharti Airtel Limited, N H Bypass Kundanoor Jn, Maradu P O Kochi - 682034, Kerala

Kolkata

Mr. Riaz Motiwala

033-40016676

appellate [dot] kolkata [at] in [dot] airtel [dot] com

Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal

Madhya Pradesh & Chhatisgarh

Mr. Suresh Kumar B

0755-4221100

appellate [dot] central [at] in [dot] airtel [dot] com

Bharti Airtel Limited, 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar, Indore- 452010, Madhya Pradesh

Maharashtra

Ms. Mayuri Bharali

020-40031233

appellate [dot] west [at] in [dot] airtel [dot] com

Bharti Airtel limited, Plot No. 3/1, North Tower, ePark, MIDC Knowledge park, Kharadi, Pune- 110014

Mumbai

Mr. Manish Jain

022-40030143

appellate [dot] west [at] in [dot] airtel [dot] com

Bharti Airtel Limited, 7th Floor, Interface Bldg No -7, Interface, Link Road, Malad (W), Mumbai - 400064, Maharashtra

Punjab

Mr. Jaswinder Singh

0172-4600150

appellate [dot] punjab [at] in [dot] airtel [dot] com

Bharti Airtel Limited, Plot No.21, Rajiv Gandhi Technology Park, Chandigarh - 160101

Rajasthan

Mr. Abhishek Sharma

0141-4034338

appellate [dot] rajasthan [at] in [dot] airtel [dot] com

Bharti Hexacom Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan

Tamil Nadu /Chennai

Mr. Manikandan R

044-42039583

appellate [dot] southabts [at] in [dot] airtel [dot] com

Bharti Airtel Limited, Oceanic Towers, 8th Floor, 101 Santhome High Road, Chennai - 600028

Uttar Pradesh East

Mr Prashant Gambhir

0522-4600150

appellate [dot] upe [at] in [dot] airtel [dot] com

Bharti Airtel Limited, TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow - 226010

Uttar Pradesh West

Mr Prashant Gambhir

0121-4600150

appellate [dot] upw [at] in [dot] airtel [dot] com

Bharti Airtel Limited, B38/C1, Sector 57, Noida- 201301 Uttar Pradesh

Broadband All Circle Customer Care Number

Type your city STD Code
Circle No. Hub
U.P. WEST 4444121 North
Gujarat 44444121 West
Haryana 4444121 North
Punjab 444121 North
Punjab 4444121 North
Karnataka 444121 South
Madhya Pradesh 4444121 West
Madhya Pradesh 4444121 West
Madhya Pradesh 444121 West
Karnataka 44444121 South
Karnataka 4444121 South
Karnataka 4444121 South
Kerala 4444121 South
Kerala 4444121 South
Tamil Nadu 44444121 South
Tamil Nadu 4444121 South
Tamil Nadu 444121 South
Delhi 44444121 North
Andhra Pradesh 44444121 South
Rajasthan 4444121 North
West Bengal 44444121 North
U.P.EAST 4444121 North
Mumbai 44444121 West
Maharashtra 44444121 West

Broadband All City Customer Care Number

City Phone Circle Hub
Agra 5624444198 U.P. WEST North
Ahmedabad 7944444198 Gujarat West
Ambala 1714444198 Haryana North
Amritsar 1834444198 Punjab North
Anekal 8110444198 Karnataka South
Balaghat 7632444198 Madhya Pradesh West
Bangalore 8044444198 Karnataka South
Belgaum 8314444198 Karnataka South
Betul 7141444198 Madhya Pradesh West
Bhopal 7554444198 Madhya Pradesh West
Bilaspur 7752444198 Madhya Pradesh West
Burhanpur 7325444198 Madhya Pradesh West
Calicut 4954444198 Kerala South
Chandigarh 1724444198 Punjab North
Chennai 4444444198 Tamil Nadu South
Hoshangabad 7574444198 Madhya Pradesh West
Hosur 4344444198 Tamil Nadu South
Hubli 8364444198 Karnataka South
Hyderabad 4044444198 Andhra Pradesh South
Indore 7314444198 Madhya Pradesh West
Itarsi 7572444198 Madhya Pradesh West
Jabalpur 7614444198 Madhya Pradesh West
Jaipur 1414444198 Rajasthan North
Datia 7522444198 Madhya Pradesh West
Delhi 1144444198 Delhi North
Dewas 7272444198 Madhya Pradesh West
Dhar 7292444198 Madhya Pradesh West
Durg 7884444198 Madhya Pradesh West
Ernakulam 4844444198 Kerala South
Erode 4244444198 Tamil Nadu South
Faridabad 1294444198 Haryana North
Chhatarpur 7682444198 Madhya Pradesh West
Chikmaglur 8262444198 Karnataka South
Coimbatore 4224444198 Tamil Nadu South
Dabra 7524444198 Madhya Pradesh West
Ghaziabad 1204444198 U.P. WEST North
Gohad 7539444198 Madhya Pradesh West
Goharganj 7480444198 Madhya Pradesh West
Guna 7542444198 Madhya Pradesh West
Gurgaon 1244444198 Haryana North
Gwalior 7514444198 Madhya Pradesh West
Jalandhar 1814444198 Punjab North
Jamnagar 2884444198 Gujarat West
Jaora 7414444198 Madhya Pradesh West
Karaikudi 4565444198 Tamil Nadu South
Kolkata 3344444198 West Bengal North
Kundapur 8254444198 Karnataka South
Lucknow 5224444198 U.P.EAST North
Ludhiana 1614444198 Punjab North
Madurai 4524444198 Tamil Nadu South
Mandsaur 7422444198 Madhya Pradesh West
Mandya 8232444198 Karnataka South
Mangalore 8244444198 Karnataka South
Meerut 1214444198 U.P. WEST North
Damoh 7812444198 Madhya Pradesh West
Karnal 1844444198 Haryana North
Karwar 8382444198 Karnataka South
Katni 7622444198 Madhya Pradesh West
Khandwa 7334444198 Madhya Pradesh West
Kolar 8152444198 Karnataka South
Mhow 7324444198 Madhya Pradesh West
Morena 7532444198 Madhya Pradesh West
Mumbai 2244444198 Mumbai West
Mysore 8214444198 Karnataka South
Nagercoil 4652444198 Tamil Nadu South
Narsinghpur 7792444198 Madhya Pradesh West
Neemuch 7423444198 Madhya Pradesh West
Neora 7721444198 Madhya Pradesh West
Noida 1204444198 U.P. WEST North
Palwal 1275444198 Haryana North
Panipat 1804444198 Haryana North
Phagwara 1824444198 Punjab North
Pondicherry 4134444198 Tamil Nadu South
Pune 2044444198 Maharashtra West
Raipur 7714444198 Madhya Pradesh West
Rajnandgaon 7744444198 Madhya Pradesh West
Ratlam 7412444198 Madhya Pradesh West
Rayya 1853444198 Punjab North
Rewa 7662444198 Madhya Pradesh West
Ropar 1881444198 Punjab North
Sagar 7582444198 Madhya Pradesh West
Salem 4274444198 Tamil Nadu South
Sangrur 1672444198 Punjab North
Satna 7672444198 Madhya Pradesh West
Sehore 7562444198 Madhya Pradesh West
Seoni 7692444198 Madhya Pradesh West
Shimoga 8182444198 Karnataka South
Shivpuri 7492444198 Madhya Pradesh West
Sihora 7624444198 Madhya Pradesh West
Sonepat 1304444198 Haryana North
Surat 2614444198 Gujarat West
Thanjavur 4362444198 Tamil Nadu South
Thirumanglam 4549444198 Tamil Nadu South
Tirunelveli 4624444198 Tamil Nadu South
Tirupur 4214444198 Tamil Nadu South
Trichy 4314444198 Tamil Nadu South
Trivandrum 4714444198 Kerala South
Tumkur 8164444198 Karnataka South
Tuticorin 4614444198 Tamil Nadu South
Udupi 8204444198 Karnataka South
Ujjain 7344444198 Madhya Pradesh West
Vellore 4164444198 Tamil Nadu South
Vidisha 7592444198 Madhya Pradesh West
Virudhunagar 4562444198 Tamil Nadu South

 

Parent Article: 

Comments

Airtel Service and Connection Drop

Dear Sir, City: Datia. District: Datia

1. Its been long time since i am facing the problem..
Before 7 months i had taken airtel internet connection exective came and had a wiring done and said the connection will start next day but it never started Reason given that line was cut in your area.. Inspite of calling several time no formal action was taken.
And at the same time an executive named Deppu had taken Rs 1000 and never given the receipt for that..

It all came to an end

2. Again last month after calling again and again for regular 2 month the executive came and some how started the connection...

But the connection worked for only 4 days and it again stopped

On calling Reason given ki aap ka akela nahi he kayi logon ka connection gadbad he..

Billing ke time meen they will come and will ask for the bill tell me what bill should i give ... Should i give it for non working of the internet..

I was using BSNL broadband and i came down to Airtel thinking that its a private firm i will get good service..
But i am quietly dissapointed by the services

I am complaining thinking that the airtel will take some action after the mail....and i will get good service

Regards
Raja Parmar

New Connection

I have applied for a new connection and the area manager of munnekolal name Bhasker has told us, the installation will be done in 2 working days. I have made the payment on Thursday and after 5 Days nobody from the Airtel, even the Munnekolal manager is not picking the phone. The CC said they will definitely come today and the story will be continue from 1 March to till now. I think the Airtel has made a huge amount of money due to which they are doing this kind of activity.

bad internet connection

i am not happy with airtel internet connection network. when airtel agent take the call they only say that "we will solve your problem soon ” but they nothing do. they only gives stupid solution like they said to switch off and switch on the mobile.

New Connection

I have given my documents 3 days back for a new broadband connection and even paid Rs. 500 on the airtel new connection gateway. I was promised that the technician will contact me for an appointment to install the router and start the internet connection. But after this, I am again only receiving calls for collecting the documents and no call from the technician to book a time. I think your CRM system sucks and there is no tracking on a customer and that is the reason that different people are calling again and again and you have to explain to them the situation again from scratch. I had many options to choose from for getting a new broadband connection but I decided to go for Airtel thinking I would have a seamless professional experience. I am beginning to doubt my decision. I have the txn id. Please get in touch with me over mail and I can share the id with hopes for a quick start of my new connection.

Network problem

Dear sir
Right now IAM facing lot of problem due to network (Airtel) Every time I have to restart my mobile for making calls as well as for data Also it's seems to be not reachable for them how is calling me
As you are famous for the network but while using I understood how is your network it is worst then network which I have seen till now.
Please kindly make contact with me for this issue
Hope you can solve my problem

A complain for my internet connection

Im using airtel since 2017...but till april,2018...it was excellent to make calls and use internet....the internet spped was so good...but currently i mean since the half of april, 2018 I have being faced a lot of problems with my internet connection and network, speaking to someone else....they can't understand my talks, whom I speaking to...very often when I turn on my internet connection..it doesn't connect to internet....Internet symbol doesn't be showed...but when my internet connected to the server it doesn't work properly....a lot of times it holds 2G for it's internet speed...but 2G doesn't working properly also...and a lot of times I used to calling customer care services...and used to shared my problems...their specialists continue reapating this stupid conversation like that....turn on your data roaming services and take out your sim for 30 seconds and then put it to slot 1...and then switch on your phone and restart your phone...then you do not have to face bad connection...you will be get a excellent connection experience..and they also told me that they will be change my 3G service and within 30 mins I will be get a confirmation sms...but no sms got I till now..now i have unlimited pack for calls and 39 GB for whole month on my sim...but I can't using it properly due to the worst connection...one month getting to complete but even I can used only 2.35GB out of 39GB...I will see for few days if nothing happened I shall take an another sim instead of it.

Network problem

Sir i'm facing lot of network problems ..i have unlimitted pack but alsooo network is not good ,some times network is on but not connect to the intetnet plzz solve mine network problem......... r u here...so plzz

Bad Experience with Airtel

I've 4 CUG connections since last more than 4 years. Since first week of Nov.2012, I'm requesting to provide outgoing details of my 9898367174 & 9898290108 from 01-04-2010 to 31-12-2012, no response received. After 38 E-Mails (evidence can be produced on requirement), I got answer from noddle officer "Our person will contact on one working day" (When?). Though I have launched the same in No. of Customer Forums and on other sites and a scanned copy of the same is sent to Airtel Officials also. Airtel neither refuse to provide the service nor responding properly. Now, I'm fed up, and want to take legal action. Also, I would like to share my bad experience with public and media and whenever I get scope I will publish my experience. I documented all my E-Mails and their subsequent replies. Every time a standard computerised E-mail comes to me stating "We shall come back with 4 working hours", I doubt whether they are working or not. Request all readers, if anybody knows other Customer Sites pl. SMS me on above Nos. or Mail me on ppp [dot] sidhpur [at] gmail [dot] com or panditpp [at] gmail [dot] com to expose Airtel Services.

bad airtel serivce..

my no.2240143108
&
no. 7010177870
got fixed line airtel service which is pathetic ... worst part is unable to reach broadband team even after trying 15 time's by airtel agent ...

so pathetic
my internet is not working properly...

call back as soon as possible
ajay
8879169232

parent Your comment is awaiting moderation

Please don't call 8879xxx232

Please don't call 8879xxx232 for any complaints related to airtel it's my personal number.

I used to have Airtel lease line connection with which i faced problems.

People keep calling me thinking i am with the Airtel complaint department.

DISCONNECTION OF AIRTEL BROADBAND CONNECTION

I have been using the Airtel Broadband connection no - 9831032573. I have asked upgrade my connection to 3G from 2G connection.

Since it was not provided and I have shifted to other operator , kindly arrange to disconnection Broadband connection with immediate effect .

Grateful if you kindly inform me in the e-mail mentioned above.

Regards

P. P. Pramanick

my mobile lost

Imei 358508046807632 pz. Help me

ABUSIVE CALLS FROM AIRTEL

SIR
FROM AIRTEL I RECEIVED ABUSIVE CALLS REGARDING PAYMENT
I AM READY TO PAY MY AMOUNT OTHER THEN THIS THEY ARE DOING SO RUDE BEHAVIOUR FROM ME AND MY RELATIVES THEY TALKED SO ABUSIVE TO ME AND MY RELATIVES

internet services not working

sir,

my air tel no :044-45104175.
complaint no: 21988478
place : Chennai :119
location : sholinganellure.

i used your services at past of 2 years but past 1 month i give complaint no one respond how should i solve my problem
my broad band service is not working pls do a good services otherwise i will with draw your service. i hope you peoples understand my problem . but why you people are cant understand customers problems help us solve these problems.pls send some service people
thanks
clasicsuper [at] yahoo [dot] com

airtel serivece

my no.2240143108
&
no. 7010177870
got fixed line airtel service which is pathetic ... worst part is unable to reach broadband team even after trying 15 time's by airtel agent ...

so pathetic
my internet is not working properly...

call back as soon as possible
ajay
8879169232

Online Booking Fraud

This is with the reference to my several followups & mails regarding the confusions & goof ups AIRTEL is doing with me.

I really feel sorry t see this devastating state of such a popular brand where quality of response system is really into ruins.

I would like to highlight the issues & experiences as follows:-

1. I Applied the Broadband connection Online on 01/08/2012

2. 5th Day I recieved the call from somebody mentioning that the Online application is invalid and I need to pay the amount to the person visiting me fro collecting my documents.

3. I was alarmed and as I inquired more and showed my reluctance to pay money, some person again called the next day mentioning that he was calling from Okhla office and I was not supposed to pay any amount, rather handover just the documents.

4. 2 days before I again received a call around 8.45 in morning from a female mentioning that she was calling from Okhla Head Office and again raising the issue that my Online transaction is not possible as AIRTEL donot have such schemes of Online booking & Discount.

(Please note that I have the relevant snapshots of the screens mentioning the scheme of Online Bookings)

5. When I was more strict in inquiring with her, she passed on the call to a somebody who claimed to be his senior and he assured that my booking was valid and he has the Online booking form & I need to submit my documents only. He assured me that my issue will be solved soon and somebody will contact me soon.

6. To my surprise, till date nobody has even called, visited or even showed a courtesy of calling me and explaining me the confusions.

7. I had made my booking on 1st August 2012, and if the customer is taken so much for granted in AIRTEL, then I am sorry to say that I would never be interested in keeping any relationships with this organisation who seems to be criminally involved in such fraudulent activities and no control system over their dealers / distributors or employees, who are just interested in their personal benefits as they might be interested in their incentives & commission by making bookings through them..

Therefore I submit that this is my final reminder for clarifying my issues, else I would be forced to take a legal route approaching the relevant consumer forums and claiming my amount back with all relevant charges.

Irrating Drops in Airtel Broad band Connection since last 1 mth.

I have a broadband connection from Airetl account no.7000368429. And we have been facing drops evry 4th minutes since last 1 months and the local people do not have accountability and zeal or may be do not have understand on the impact on this on my day to day business loss I am icnuring in term of manhours and delay in process scheduled online.

I am on the verge to get this connection discountinued.

I knew there is lack luster approcah when it comes to customer services but ther has to be a limit to the approcah and attitude.

Airtel is highly non professional when it comes to technicall serive support to customers

Regards
Premprakash

Broad band connection cross over

I completly agree on the customer care part from airtel off late , I had lodged an complaint for Broad band not working , but the service engineer was kind enuf to not only attend the problem but change my number permanently from my current number to some other number and i got a lot of unwanted calls and also missed a lot of important calls , i donno if this is what they call as service , I have written to thier nodal but no reply , and also to thier applate really irritated to the core with thier behaviour , I am with them for last 7 years and tis is what happen to such a customer is really making me think if they have anything remotely called as customer care and why no one is reply .

The SR number is ref no # 23431738

Thanks,
Kannan

Wrong Billing generation

Hi,

I am Amritesh Pratap.
I had bought a Airtel Broadband connection in Dec. 2011.
My plan was 549/- . In this plan, Airtel marketing agent ensured me that I can browse & surf internet without any cost & i will download anything, it will be free till 3 G.B. After 3 gb, it will be payble according tariff plan.

I used that plan for 1 month. After 1 month, I got a billing summary with 1200/- big amount for that month.
When I talked to airtel customer care, they told me that "Nothing is free in that mentioned plan. All browsing & surfing are paid."

I shocked after listening that . I had cheated by Airtel agent.

Anyway, I complained to airtel customer care in that month(January) that please disconnect my broadband connection. I am not interested to continue your service. But they did not disconnected my services & my bill has generated continue without information.

After 3 month, I received again there call & they informed me that now my billing amount is 4500/- .(This bill was generated without using there connection). Now, they are calling me on daily basis & threat me that if I will not pay there generated amount, they will file a case against me & I will have to pay there amount by-force.

Can anybody help me against them so that I can get justice as soon as possible & nobody could be harassing again by such kind of problem.
Also, please suggest me, what kind of legal action I can take against him ??

Airtel's expert customer care

Dear Sir/Madam,
This mail is refer to our thankfulness to Airtel Broadband regarding our broadband connection (Landline no 03340606050). Our broadband connection was not working properly. Most of the time in a day we are out of connection. Regarding that
(1) I have lodged a complaint (no 10492730) on 18/1/12. Your technician have attend the call and had changed some settings. After that broadband was worked for the remaining of that day.
(2) But the same problem persists on the next day (19/01/12). Again I have lodged a complain (No. 10538148) on 19/01/12 at 12.30 pm. After that, your engineer had attend at 5.30 pm and he also done some setting changes. I also asked him if there is any problem with our MODEM but he disagree with me.
(3) After the engineer left our premises the problem started again. Again I had called the customer care at 6.40pm.
(4) I had repeatedly called your customer care, twice on 20/01/12(at 2.15 pm & 5.00pm), on 21/01/12 (at 1.00 pm), on 24/01/12 (at 2.45 pm). But no one even bother to visit our place after 19/01/12.
(5) Moreover the customer care and technical department has suggest various tips like…….
(a) “There is a problem with our internal network”( though our LAN is working properly and it is not understandable how could he know that from his desktop)
(b) some of your technical expert (…??),named Prabin advised me on 24/01/12 that modem is getting hang because as we switched it off from the power plug instead of MODEM on/off switch
(c) Some also instructed me over phone to change the settings of network , but never bother to send any Engineer.
(6) I had called customer care on 25/01/12 at 4.45 pm and was informed by them that previous service request had been successfully closed (don’t know how it can be closed without customer‘s approval). I was allotted a new service no 10821442.
(7) No one also attend the call as usual and on asking customer care( on 30/01/2012) informed that the call had been attended and successfully solved and closed on 25/01/2012 at 5.30 pm.
(8) As there is no pending call on our account, I had to request for a new service call on 30/01/2012….service call no 10983272.
(9) The most amazing thing happens after that……….An Engineer attend our call, my router which was faulty ( I’m shouting from the very first day to change the router as it seems to be not working properly but the EXPERTS of AIRTEL BROADBAND never agree on that) have been changed and the broadband is working in its way till date & time.
(10) I’m so much thankful to Airtel to solve our problem, may be it is after 9 days and after 11 calls. They have finally comeout of the problem. Hats off to Airtel’s such a responsive customer care team and such a team full with expertise. May our all the business had to stuck for 9 days and may I had to hear such bluffs from the customer care and the technical departments. But finally Airtel have done it. Again a lot of thank s to the India’s most renowned internet service provider.

Thanks & Regards,

Anjan Dutta
Mob:- 09831558805

AIRTEL failed to refund my money

Am sudhan, i asked for a airtel broadband connection an agent came and filled a application form and i gave 1000rs to the connection ,after 15 days i called to them and ask where is the connection they said in your area we cant give connection sir {no signal} but already there is 3 connection in my apartment, after they said like that i ask them to refund my money they said ok within 15days u will be refunded, again after 15days i called to that dealer they said me to call to the customer care and i called to the customer care and give a complaint they gave a complaint number, they also said the same thing within 15days it will reach you, after 15days again i called to customer care and i said about the customer complaint number they said that there is no complaint in that number.

now tell me what can i do after this , this happened before 5 months.....

Thought of giving complaint in consumer court ............

Air tel doesn't contact me within 2 days this is going to be happen............

My contact number : 9739045674

airtel cheated me:not providing refund of Rs.3000

i was an airtel subscriber, i had by mistake made an excess payment of Rs.3000. when i ask airtel to refund the money, they initially said that they would be sending a cheque, then i asked them to transfer it to my account(the same one from which i made the online paymnet) and gave them the account details.

now they say the money has been refunded. but they never say to which account. this is despite me asking them repeatedly.
i sent them my bank account statement which clearly shows that the amount was not refunded.
they keep saying that the money credited to my other account. i feel somebody in airtel has swindled the money.
i am shocked at the kind of responses i received from airtel when i asked for my refund. the people sitting in customer care are all babies who don't understand a thing.
now i have disconnected airtel.
my case ref. no: is
ticket no : 5065342 dated 03-10-2011
5683952

telephone no: 08042151017

i have been trying to get the refund since early October.
i mailed the nodal officer and the appeleate officer. they are both equally useless. somebody plz giv them a kick in the ass.

i just want to know to which account you have a refunded the money !

BEWARE: Airtel Broadband shifting not available in major cities

Airtel is currently facing few technical issues in broadband shifting
Airtel Nodal office has officially sent an email (Please find email below) regarding our request for shifting airtel broadband inside chennai wont happen due to technical reasons.

Dear Mr. Panjaa,

Warm greetings from airtel Telemedia Services.
With reference to your e-mail dated on 18/10/2011, you have expressed your concern regarding shifting for your airtel account number 16373392.
We regret to inform you that we would not be able to process your request towards shifting owing to technical reasons.
We regret for the inconvenience caused to you.

Disclaimer:
For any future interaction please feel free to speak to our call center executive on 121 for any queries and 198 for any complaint or request. You may also email us at 121 [at] airtel [dot] in

You may get in touch with the Nodal Officer with your request or complaint number already registered with call centre, if the issue is still unresolved. You may send an email at nodal [dot] southabts [at] airtel [dot] in or you may call at 044-42100356 from 9:30 AM to 6:30 PM Monday to Friday.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate [dot] southabts [at] airtel [dot] in or you may call at 044-42039583 from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you our best of services.
Yours sincerely,

Rakesh
Nodal Office.
airtel Telemedia Services

We got this response after 25 days from our request for shifting

Airtel customer care -> any comment on this?

RESPONSE FROM AIRTEL

Dear Mr. Panjaa,

Warm greetings from airtel Telemedia Services.
We regret for the delay in responding to your e-mail.
With reference to your e-mail dated 23/10/2011, you have expressed your concern regarding Service related for your airtel account number 16373392.

This is to inform you that your compliant has been registered with the reference number 6364266 and it would be addressed by 01/11/2011, 02:51.

Please accept our sincere apologies for the inconvenience caused. We value the relationship built with you and trust that one odd, unfortunate incident will not come in the way of this association. We would like to reiterate that we share your anguish and have taken adequate action to ensure the non-occurrence of the same in future.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.

Disclaimer:

Please feel free to speak to our call center executive on 121 (queries) and 198 (complaints or requests). You may also email us at 121 [at] airtel [dot] in.
If your requests or complaints are still unresolved, you may get in touch with our Nodal officers at 044 - 42100356 between 9:30 AM and 6:30 PM, Monday to Friday. You may also email us at nodal [dot] southabts [at] airtel [dot] in.
If you do not receive a satisfactory response from our Nodal officers, you may send an email at appellate [dot] southabts [at] airtel [dot] in or you may call at 044 ¿ 42039583 between 9:30 AM and 6:30 PM, Monday to Friday.

Chinnasamy. N
Appellate Office
airtel Telemedia Services

Queation for Delay for discussion of line Account # : 15272103

Sir

I had telephone connection details as under :
Name : Milan P Bhatt
Account # : 15272103

I would like to inform you that I had call call at your service center to cancel the above connection with immediate effect
Stating that i don't required too many connection now . Your officer had requested to avoid disconnection & tr to other friend or relative which i had refused & He told me that our officer come & collect the Instruments .

There after i had follow up the matter & every time the same request to transfer to other friend & relative & my reply is no & Every time my question is for the reason for delay & who is responsible for the payment of rent for the delayed period ???

Many tome I have to call for the reminder & letter on on inquiry the had inform me that the out found is closed & i had asked the same question that who is responsible for the payment of rent for the delayed period ???

NO REPLY OF MY QUESTION TILL DATE

yesterday i gad received phone from you office to make the Payment . I had inform the status & ask the same question
She could not answer of my question & inform me to make the payment & unless & until if i don;t make the payment then my line & rent will be continued . & you will not collect the instrument .
Further She angry & used the bed ward " Blody User "

My outstanding amount is not of the usage but the Rent amount only .(of the disputed period )

Kindly justify the the question That why should i have to pay the rent for the delay by you staff & this is not correct way to use the bed ward

kindly justify

Milan

prepaid service not work

I HAD SUBMIT MY DOCUMENT THREE TIMES YET MY PREPAID SERVICE STOPPED BY AIRTEL.

Disconnection/deregistration of airtel serviced mobno.8755530040

Dear Sir,
My son, studying at present in Dehradun, took Airtel prepaid connection on 8/7/11 after submitting all the relevant documents but all of a sudden his number has been disconnected without disclosing any reason.
I , his Bihar-Patna- based father, am much concerned as I have no other means to connect with him.
I earnestly request you to kindly restore his connection or at least apprise us with the reason for deregistering his connection so that we can do the needful and make the airtel prepaid connection alive once again.
Thanks & Regards
Anand Verma

nternet Not Working

Dear Sir/Madam,
This is to inform you that my Phone No. 40033115 My internet Not Working
CyberSol Technologies Private Limited

connection disconnected without informing any info

HI

My Airtel mobile number is 98660 65426
My connection got disconnected without informing any info to me.
currently i am in life time free incoming plan and unfortunately the card was not recharged since last 2 or 3 months.

Can you please revert back my connection and we will recharge immediately?

Thanks,
Santosh

re connection of broad band in r/o 01244234830

you are requested to activate the broadband services to the land line no 01244234830

Improper response from your custumer care executives

Dear Sir

I am using your Braodband num- 04042021457 since december 2010 onwards. In the month of May ie 13th may i had made the payment of Rs 1000 and remaining 727 need to be paid later on. But my services had been disconnecte without any proper intimation or notice either vide email /sms or phone call.

when i spoke to CC he conveyed that you need to visit any airtel outlet and make the payment as it is the case of termination your services will be resumed within 4 hrs of payment.

On saturday i went to your malakpet center and i was told as this is the case of termination you need to go to our HO ie Begumpet .

Tel me how far it is correct if that CC would haved conveyed the same thing then i would have gone to Begumpet directly. Anyway on saturday evening I make the payment of Rs 727 and i was told that services will be resumed within 4 hrs .

On sunday when i realised that i am still not getting internet then again i called your executive CC for further clarification , then i came to know that i need to submit all the documents again and it will take 7 working day to restart. Tell me is it fair even airtel people are not clear either from branch office or from HO that what are the formalities to resume an disconnect services.
and today when i again call your CC then she was saying I had already spoken to some one and you denied to submit the documents and your complain had been postponed for one more week ie 21st June 2011.

1.Tell me what should I do ?
2.Why evey one in CC is having his own openion?
3.Why you had keep us in dark ?
4.Why all the clauses had been came into picture after making the complete payment?
5. why i was not informed before termination of my services?
** I am not getting proper response from your executives they put me on hold and then they disconnect the call. Again i need to start from the begining. I want solution for same.

6. I need clarification on my all above mentioned questions.
7. If my services will not resumes in 24 hrs. I will lodge an complain in consumer court.
8. Every day I am incurring more than 30 rs while calling to your custumer care.
9

response

Use your common sense.

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