Home › A › Airtel Broadband and Internet Customer Care No. 98100 12345

Airtel Broadband and Internet Customer Care No. 98100 12345

Updated on Saturday, 6 June 2026 - 5:17pm
Organization: 
Toll free Number(s): 
  • 121 (For Airtel Customer Support)
  • 198 (For Complaint)
All India Number(s): 
  • 98100 12345 (For Customer Support, 24x7)
Website: 
Official Website
iOS App: 
Airtel Thanks: Recharge & Bank
Android App: 
Airtel Thanks: Recharge & Bank

IVRS Menu:

IVRS Menu: 121
IVRS Menu: 98100 12345
  • Press 1: For Postpaid related queries
  • Press 2: To buy a new service
    • Press 1: For Airtel Postpaid
    • Press 2: For Airtel Wi-Fi
    • Press 3: For Prepaid
    • Press 4: For Airtel digital tv services
  • Press 3: For Airtel Wi-Fi or Xstream
  • Press 4: For Prepaid related queries
  • Press 5: For Airtel digital tv services
  • Press 6: For Airtel Payments Bank
  • Press 1: For mobile no. possibility
    • Press 1: For Airtel Prepaid
    • Press 2: For Airtel Postpaid
  • Press 2: To buy a new service
    • Press 1: For Airtel postpaid
    • Press 2: For Airtel Wi-Fi
    • Press 3: For Prepaid
    • Press 4: For Airtel digital tv services
  • Press 3: If you want to enquire about your existing airtel service
  • Press 4: If you have lost or damaged your SIM to upgrade to an E-SIM
  • Press 5: If you want to enquire about Airtel Payments Bank

Email

  • 121 [at] in [dot] airtel [dot] com (For General Queries)

Important Links

24x7 Customer Support

Note: For existing customers, please dial from your registered mobile number and keep your Landline number or Airtel Relationship number ready to help us serve you better.

Sr. No. Service Area Contact Centers
1 Andhra Pradesh 040-44444121, 040-44444198
2 Tamil Nadu (incl. Chennai) 044-44444121, 044-44444198
3 Delhi 011-44444121, 011-44444198
4 Gujarat 079-44444121, 079-44444198
5 Haryana 0180-4444121, 0180-4444198
6 Karnataka 080-44444121, 080-44444198
7 Kerala 0484-4444121, 0484-4444198
8 Kolkata 033-44444121, 033-44444198
9 Madhya Pradesh (incl. Chhattisgarh) 0755-4444121, 0755-4444198
10 Maharashtra & Goa 020-44444121, 020-44444198
11 Mumbai 022-44444121, 022-44444198
12 Punjab 0172-4444121, 0172-4444121
13 Rajasthan 0141-4444121, 0141-4444198
14 UP East 0522-4444121, 0522-4444198
15 UP West & Uttarakhand 0121-4444121, 0121-4444198
16 Jammu & Kashmir 0191-4444121, 0191-4444198
17 Orissa 0674-4444121, 0674-4444198
18 Himachal Pradesh 0177-4444121, 0177-4444198
19 Assam 0361-4444121, 0361-4444198
20 West Bengal 0354-4444121, 0354-4444198
21 Bihar 0612-4444121, 0612-4444198
22 North East 033-44444121, 033-44444198

Mobile Service Customer Support Center Contact Details

Sr. No. Location Postpaid Contact No. Prepaid Contact No. Address
1 Registered Office (New Delhi) - - Airtel Centre, Plot No. 16, Udyog Vihar, Phase IV, Gurugram - 122015, Haryana, India
2 Andhra Pradesh 9849012345 9849098490 Splendid Towers, Opp. Begumpet Police Station, Begumpet, Hyderabad- 500016
3 Assam 9954012345 9954099540 3rd Floor, Shubham Buildwell, Near NEEPCO Bhawan, R. G. Baruah Road, Guwahati, Assam-781005
4 Bihar & Jharkhand 9934012345 9934099340 Plot no 18, Patliputra Industrial area, Patna 800013, Bihar, India
5 Delhi 9810012345 9810198101 Plot No. 16, Udyog Vihar, Phase - IV, Gurgaon - 122015
6 Gujarat 9898012345 9898098980 Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380 054
7 Haryana 9896012345 9896098960 Plot No 41 & 42, Industrial Park , Sector 2,Growth Center, Saha, Distt Ambala , state- Haryana
8 Himachal Pradesh 9816012345 9816098160 Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009
9 Jammu & Kashmir 9906012345 9906099060 B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu, Jammu & Kashmir 180012
10 Karnataka 9845012345 9845098450 No 55, DivyaSree Towers , Bannerghatta Road Bangalore - 560029
11 Kerala 9895012345 9895198951 SL Avenue, N H Bypass Kundanoor Jn, Maradu P O Kochi, 682304, Kerala
12 Kolkata 9831012345 9831098310 Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal
13 MP & Chattisgarh 9893012345 9893098930 IIIrd & IVth floor, Metro Tower, Scheme No. 54, Near Vijay Nagar Square,  A.B. Road, Indore Madhya Pradesh 452010
14 Maharashtra & Goa 9890012345 9890098900 Block-1, Wing-B, Level -12, International tech park Kharadi Pune - 412207
15 Mumbai 9892012345 9892098920 7th Floor , Interface Building No 7, Mindspace, Link Road, Malad West, Mumbai - 400064, Maharashtra
16 North East 9862012345 9862098620 Bharti Hexacom Limited, Ward No 2, Holding No 269, Laitumkhrah Main Road, Lower New Colony, Shillong, East Khasi Hills, Meghalaya-793003
17 Orissa 9937012345 9937099370 Infocity Campus, 6th Floor, E-13/1, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar-751024, Odisha
18 Punjab 9815012345 9815098150 Plot No.21, Rajiv Gandhi Technology Park, Chandigarh 160101
19 Rajasthan 9829012345 9950099500 Bharti Hexacom Ltd- 7th Floor, South Block, Tower B3 Block, World Trade Park, JLN Marg, Jaipur, Rajasthan -302017
20 Tamil Nadu (Chennai) 9894012345 9894198941 No 42/147 & 44/146 Santhome High Road & Rosary Church road, Mylapore Chennai 600004
21 UP East 9935012345 9935199351 TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow - 226010
22 UP West & Uttarakhand 9897012345 9897098970 B38/C1, Sector 57, Noida-201301 Uttar Pradesh
23 West Bengal 9933012345 9933099330 Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal

For Complaint

Level 1:

  • For any query/complaint, you can call at 121 or email at 121 [at] in [dot] airtel [dot] com .
  • You can also contact to Appellate Authority at the details given below:
    Sr. No. Circle Contact No. Email Address
    (Bharti Airtel Limited)
    1 Andhra Pradesh 9959444865 appellate [dot] andhra [at] in [dot] airtel [dot] com Splendid Towers, Opp. Begumpet Police Station, Begumpet, Hyderabad - 500016
    2 Assam 9957599118 appellate [dot] nesa [at] in [dot] airtel [dot] com 3rd Floor, Shubham Buildwell, Near NEEPCO Bhawan, R. G. Baruah Road, Guwahati, Assam- 781005
    3 Bihar and Jharkhand 9031844865 appellate [dot] bihar [at] in [dot] airtel [dot] com Plot no 18, Patliputra Industrial area, Patna 800013, Bihar, India
    4 Delhi NCR 9958444865 appellate [dot] del [at] in [dot] airtel [dot] com Plot No. 16, Udyog Vihar, Phase - IV, Gurgaon - 122015
    5 Gujarat 9724544865 appellate [dot] guj [at] in [dot] airtel [dot] com Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380 054
    6 Haryana 9729044865 appellate [dot] har [at] in [dot] airtel [dot] com Plot No 41 & 42, Industrial Park, Sector 2, Growth Center, Saha, Distt Ambala , state- Haryana
    7 Himachal Pradesh 9805044865 appellate [dot] hp [at] in [dot] airtel [dot] com Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009
    8 Jammu and Kashmir 9797344865 appellate [dot] jk [at] in [dot] airtel [dot] com B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu, Jammu & Kashmir 180012
    9 Karnataka 9972544865 appellate [dot] kk [at] in [dot] airtel [dot] com No 55, Divyashree Towers , Bannerghatta Road Bangalore - 560029
    10 Kerala 9995844865 appellate [dot] ker [at] in [dot] airtel [dot] com SL Avenue, N H Bypass Kundanoor Jn, Maradu P O Kochi, 682304, Kerala
    11 Kolkata 9831844865 appellate [dot] wb [at] in [dot] airtel [dot] com Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata- 700091, West Bengal
    12 Maharashtra and Goa 9987244865 appellate [dot] mah [at] in [dot] airtel [dot] com Block-1, wing- B, Level -12, International Tech Park Kharadi Pune - 412207
    13 MP and Chhattisgarh 9981544865 appellate [dot] mpcg [at] in [dot] airtel [dot] com IIIrd & IVth floor, Metro Tower, Scheme no 54, Near Vijay Nagar Square, A.B. Road, Indore Madhya Pradesh 452010
    14 Mumbai 9987244865 appellate [dot] mumbai [at] in [dot] airtel [dot] com 7th Floor , Interface Building No 7, Mindspace, Link Road , Malad West , Mumbai - 400064 , Maharashtra
    15 North East 9612906264 appellate [dot] nesa [at] in [dot] airtel [dot] com Bharti Hexacom Limited, Ward No 2, Holding No 269, Laitumkhrah Main Road, Lower New Colony, Shillong, East Khasi Hills, Meghalaya-793003
    16 Odisha 9937044865 appellate [dot] orissa [at] in [dot] airtel [dot] com Infocity Campus, 6th Floor, E-13/1, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar-751024, Odisha
    17 Punjab 9878444865 appellate [dot] pb [at] in [dot] airtel [dot] com Plot No.21, Rajiv Gandhi Technology Park, Chandigarh 160101
    18 Rajasthan 9958444865 appellate [dot] raj [at] in [dot] airtel [dot] com Bharti Hexacom Ltd- 7th Floor, South Block, Tower B3 Block, World Trade Park, JLN Marg, Jaipur, Rajasthan -302017
    19 Tamil Nadu 9940644865 appellate [dot] tn [at] in [dot] airtel [dot] com No 42/147 & 44/146 Santhome High Road & Rosary Church road, Mylapore Chennai 600004
    20 UP East 9794544865 appellate [dot] upe [at] in [dot] airtel [dot] com TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow - 226010
    21 UP West and Uttarakhand 9997444865 appellate [dot] upw [at] in [dot] airtel [dot] com B38/C1, Sector 57, Noida- 201301 Uttar Pradesh
    22 West Bengal 9831844865 appellate [dot] wb [at] in [dot] airtel [dot] com Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata- 700091, West Bengal

Level 2:

  • For Broadband and Fixed Line Appellate Authority you can contact at the details given below:
    Sr. No. Circle Contact No. Email Address
    (Bharti Airtel Limited)
    1 Andhra Pradesh 040-40000222 appellate [dot] southabts [at] in [dot] airtel [dot] com Splendid Towers, Opp. Begumpet Police Station, Begumpet, Hyderabad - 500016
    2 Delhi & National Capital Region 011-41614690 appellate [dot] ncr [at] in [dot] airtel [dot] com Plot No. 16, Udyog Vihar, Phase - IV, Gurgaon - 122015
    3 Gujarat 079-40020143 appellate [dot] west [at] in [dot] airtel [dot] com Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380 054
    4 Haryana 0180-4600150 appellate [dot] haryana [at] in [dot] airtel [dot] com Plot No 41 & 42, Industrial Park , Sector 2, Growth Center, Saha, Distt Ambala , state- Haryana
    5 Karnataka 080-41115201 appellate [dot] southabts [at] in [dot] airtel [dot] com No 55, Divyashree Towers, Bannerghatta Road Bangalore - 560029
    6 Kerala 0484-4015201 appellate [dot] southabts [at] in [dot] airtel [dot] com SL Avenue, N H Bypass Kundanoor Jn, Maradu P O Kochi, 682304, Kerala
    7 Kolkata 033-40016676 appellate [dot] kolkata [at] in [dot] airtel [dot] com Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata- 700091, West Bengal
    8 Madhya Pradesh & Chhatisgarh 0755-4221100 appellate [dot] central [at] in [dot] airtel [dot] com IIIrd & IVth floor, Metro Tower,Scheme No. 54, Near Vijay Nagar Square, A.B. Road, Indore Madhya Pradesh 452010
    9 Maharashtra 020-40031233 appellate [dot] west [at] in [dot] airtel [dot] com Block-1, wing- B, Level -12, International Tech Park Kharadi Pune - 412207
    10 Mumbai 022-40030143 appellate [dot] west [at] in [dot] airtel [dot] com 7th Floor , Interface Building No 7, Mindspace, Link Road, Malad West, Mumbai - 400064 , Maharashtra
    11 Punjab 0172-4600150 appellate [dot] punjab [at] in [dot] airtel [dot] com Plot No.21, Rajiv Gandhi Technology Park, Chandigarh 160101
    12 Rajasthan 0141-4034338 appellate [dot] rajasthan [at] in [dot] airtel [dot] com Bharti Hexacom Ltd- 7th Floor, South Block, Tower B3 Block, World Trade Park, JLN Marg, Jaipur, Rajasthan -302017
    13 Tamil Nadu (Chennai) 044-42039583 appellate [dot] southabts [at] in [dot] airtel [dot] com No 42/147 & 44/146 Santhome High Road & Rosary Church road, Mylapore Chennai 600004
    14 Uttar Pradesh East 0522-4600150 appellate [dot] upeast [at] in [dot] airtel [dot] com TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow - 226010
    15 Uttar Pradesh West 0121-4600150 appellate [dot] upwest [at] in [dot] airtel [dot] com B38/C1, Sector 57, Noida- 201301 Uttar Pradesh
    16 Himachal Pradesh 0172-4600150 appellate [dot] hp [at] in [dot] airtel [dot] com Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009
    17 Jammu and Kashmir 0172-4600150 appellate [dot] jk [at] in [dot] airtel [dot] com B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu, Jammu & Kashmir 180012
    18 Bihar and Jharkhand 0522-4600150 appellate [dot] bihar [at] in [dot] airtel [dot] com Plot no 18, Patliputra Industrial area, Patna 800013, Bihar, India
    19 North East 033-40016676 appellate [dot] nesa [at] in [dot] airtel [dot] com 3rd Floor, Shubham Buildwell, Near NEEPCO Bhawan, R. G. Baruah Road, Guwahati, Assam- 781005
    20 Odisha 0674-4512318 appellate [dot] orissa [at] in [dot] airtel [dot] com Infocity Campus, 6th Floor, E-13/1, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar- 751024, Odisha
    21 West Bengal 033-40016676 appellate [dot] wb [at] in [dot] airtel [dot] com Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata- 700091, West Bengal
    22 Assam 0361-4525014 appellate [dot] nesa [at] in [dot] airtel [dot] com 3rd Floor, Shubham Buildwell, Near NEEPCO Bhawan, R. G. Baruah Road, Guwahati, Assam- 781005
  • Your complaint will be resolved within 39 working days.

Level 3:

  • If you are not satisfied or your query is not resolved by the solutions given at above levels then you can contact to Broadband and Fixed Line Nodal Authority at the details given below:
    Sr. No. Service Area Contact No. Email Address
    (Bharti Airtel Limited)
    1 Andhra Pradesh 040-40000294 nodal [dot] southabts [at] in [dot] airtel [dot] com Splendid Towers, Huda Road, Opp. Begumpet Police Station, Begumpet, Hyderabad - 500016
    2 Delhi NCR 011-41614777 nodal [dot] ncr [at] in [dot] airtel [dot] com Plot No. 16, Udyog Vihar, Phase - IV, Gurgaon - 122015
    3 Gujarat 079-40020142 nodal [dot] west [at] in [dot] airtel [dot] com Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380 054
    4 Haryana 0180-4035835 nodal [dot] haryana [at] in [dot] airtel [dot] com Plot No 41 & 42, Industrial Park , Sector 2,Growth Center, Saha, Distt Ambala, Haryana
    5 Karnataka 080-41115338 nodal [dot] southabts [at] in [dot] airtel [dot] com 55, Divyasree Towers, Bannerghatta Road, Bangalore - 560029
    6 Kerala 0484-4010086 nodal [dot] southabts [at] in [dot] airtel [dot] com N H Bypass Kundanoor Jn, Maradu P O Kochi - 682034, Kerala
    7 Kolkata 033-40016725 nodal [dot] kolkata [at] in [dot] airtel [dot] com Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal
    8 Madhya Pradesh & Chhatisgarh 0755-4200460 nodal [dot] central [at] in [dot] airtel [dot] com 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar, Indore- 452010, Madhya Pradesh
    9 Maharashtra 020-40031234 nodal [dot] west [at] in [dot] airtel [dot] com Plot No. 3/1, North Tower, ePark, MIDC Knowledge Park, Kharadi, Pune- 110014
    10 Mumbai 022-40030142 nodal [dot] west [at] in [dot] airtel [dot] com 7th Floor, Interface Bldg No -7, Mindspace, Link Road, Malad (W), Mumbai - 400064, Maharashtra
    11 Punjab 0172-4600765 nodal [dot] punjab [at] in [dot] airtel [dot] com Plot No.21, Rajiv Gandhi Technology Park, Chandigarh - 160101
    12 Rajasthan 0141-4037338 nodal [dot] rajasthan [at] in [dot] airtel [dot] com K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur -302001, Rajasthan
    13 Tamil Nadu 044-42100356 nodal [dot] southabts [at] in [dot] airtel [dot] com No 42/147 & 44/146 Santhome High Road & Rosary Church Road, Mylapore Chennai 600004
    14 Uttar Pradesh East 0522-4007499 nodal [dot] upeast [at] in [dot] airtel [dot] com TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow - 226010
    15 Uttar Pradesh West 0121-4007499 nodal [dot] upwest [at] in [dot] airtel [dot] com B38/C1, Sector 57, Noida - 201301 Uttar Pradesh

Registered Office

Airtel Center
Plot No. 16, Udyog Vihar, Phase-IV,
Gurugram -122015,India
Contact No.: 0124-4222222
Fax No.: 0124-4248063

Social Sites

Parent Article: 
Airtel Customer Care No. 121

Comments

Mon, 22/10/2012 - 12:43pm — Kannan (not verified)

Broad band connection cross over

I completly agree on the customer care part from airtel off late , I had lodged an complaint for Broad band not working , but the service engineer was kind enuf to not only attend the problem but change my number permanently from my current number to some other number and i got a lot of unwanted calls and also missed a lot of important calls , i donno if this is what they call as service , I have written to thier nodal but no reply , and also to thier applate really irritated to the core with thier behaviour , I am with them for last 7 years and tis is what happen to such a customer is really making me think if they have anything remotely called as customer care and why no one is reply .

The SR number is ref no # 23431738

Thanks,
Kannan

Tue, 27/03/2012 - 4:46pm — Amritesh (not verified)

Wrong Billing generation

Hi,

I am Amritesh Pratap.
I had bought a Airtel Broadband connection in Dec. 2011.
My plan was 549/- . In this plan, Airtel marketing agent ensured me that I can browse & surf internet without any cost & i will download anything, it will be free till 3 G.B. After 3 gb, it will be payble according tariff plan.

I used that plan for 1 month. After 1 month, I got a billing summary with 1200/- big amount for that month.
When I talked to airtel customer care, they told me that "Nothing is free in that mentioned plan. All browsing & surfing are paid."

I shocked after listening that . I had cheated by Airtel agent.

Anyway, I complained to airtel customer care in that month(January) that please disconnect my broadband connection. I am not interested to continue your service. But they did not disconnected my services & my bill has generated continue without information.

After 3 month, I received again there call & they informed me that now my billing amount is 4500/- .(This bill was generated without using there connection). Now, they are calling me on daily basis & threat me that if I will not pay there generated amount, they will file a case against me & I will have to pay there amount by-force.

Can anybody help me against them so that I can get justice as soon as possible & nobody could be harassing again by such kind of problem.
Also, please suggest me, what kind of legal action I can take against him ??

Mon, 30/01/2012 - 7:56pm — Anjan Dutta (not verified)

Airtel's expert customer care

Dear Sir/Madam,
This mail is refer to our thankfulness to Airtel Broadband regarding our broadband connection (Landline no 03340606050). Our broadband connection was not working properly. Most of the time in a day we are out of connection. Regarding that
(1) I have lodged a complaint (no 10492730) on 18/1/12. Your technician have attend the call and had changed some settings. After that broadband was worked for the remaining of that day.
(2) But the same problem persists on the next day (19/01/12). Again I have lodged a complain (No. 10538148) on 19/01/12 at 12.30 pm. After that, your engineer had attend at 5.30 pm and he also done some setting changes. I also asked him if there is any problem with our MODEM but he disagree with me.
(3) After the engineer left our premises the problem started again. Again I had called the customer care at 6.40pm.
(4) I had repeatedly called your customer care, twice on 20/01/12(at 2.15 pm & 5.00pm), on 21/01/12 (at 1.00 pm), on 24/01/12 (at 2.45 pm). But no one even bother to visit our place after 19/01/12.
(5) Moreover the customer care and technical department has suggest various tips like…….
(a) “There is a problem with our internal network”( though our LAN is working properly and it is not understandable how could he know that from his desktop)
(b) some of your technical expert (…??),named Prabin advised me on 24/01/12 that modem is getting hang because as we switched it off from the power plug instead of MODEM on/off switch
(c) Some also instructed me over phone to change the settings of network , but never bother to send any Engineer.
(6) I had called customer care on 25/01/12 at 4.45 pm and was informed by them that previous service request had been successfully closed (don’t know how it can be closed without customer‘s approval). I was allotted a new service no 10821442.
(7) No one also attend the call as usual and on asking customer care( on 30/01/2012) informed that the call had been attended and successfully solved and closed on 25/01/2012 at 5.30 pm.
(8) As there is no pending call on our account, I had to request for a new service call on 30/01/2012….service call no 10983272.
(9) The most amazing thing happens after that……….An Engineer attend our call, my router which was faulty ( I’m shouting from the very first day to change the router as it seems to be not working properly but the EXPERTS of AIRTEL BROADBAND never agree on that) have been changed and the broadband is working in its way till date & time.
(10) I’m so much thankful to Airtel to solve our problem, may be it is after 9 days and after 11 calls. They have finally comeout of the problem. Hats off to Airtel’s such a responsive customer care team and such a team full with expertise. May our all the business had to stuck for 9 days and may I had to hear such bluffs from the customer care and the technical departments. But finally Airtel have done it. Again a lot of thank s to the India’s most renowned internet service provider.

Thanks & Regards,

Anjan Dutta
Mob:- 09831558805

Wed, 07/12/2011 - 12:00pm — sudhan (not verified)

AIRTEL failed to refund my money

Am sudhan, i asked for a airtel broadband connection an agent came and filled a application form and i gave 1000rs to the connection ,after 15 days i called to them and ask where is the connection they said in your area we cant give connection sir {no signal} but already there is 3 connection in my apartment, after they said like that i ask them to refund my money they said ok within 15days u will be refunded, again after 15days i called to that dealer they said me to call to the customer care and i called to the customer care and give a complaint they gave a complaint number, they also said the same thing within 15days it will reach you, after 15days again i called to customer care and i said about the customer complaint number they said that there is no complaint in that number.

now tell me what can i do after this , this happened before 5 months.....

Thought of giving complaint in consumer court ............

Air tel doesn't contact me within 2 days this is going to be happen............

My contact number : 9739045674

Thu, 17/11/2011 - 5:09pm — pradeep (not verified)

airtel cheated me:not providing refund of Rs.3000

i was an airtel subscriber, i had by mistake made an excess payment of Rs.3000. when i ask airtel to refund the money, they initially said that they would be sending a cheque, then i asked them to transfer it to my account(the same one from which i made the online paymnet) and gave them the account details.

now they say the money has been refunded. but they never say to which account. this is despite me asking them repeatedly.
i sent them my bank account statement which clearly shows that the amount was not refunded.
they keep saying that the money credited to my other account. i feel somebody in airtel has swindled the money.
i am shocked at the kind of responses i received from airtel when i asked for my refund. the people sitting in customer care are all babies who don't understand a thing.
now i have disconnected airtel.
my case ref. no: is
ticket no : 5065342 dated 03-10-2011
5683952

telephone no: 08042151017

i have been trying to get the refund since early October.
i mailed the nodal officer and the appeleate officer. they are both equally useless. somebody plz giv them a kick in the ass.

i just want to know to which account you have a refunded the money !

Mon, 24/10/2011 - 12:05am — panjaa (not verified)

BEWARE: Airtel Broadband shifting not available in major cities

Airtel is currently facing few technical issues in broadband shifting
Airtel Nodal office has officially sent an email (Please find email below) regarding our request for shifting airtel broadband inside chennai wont happen due to technical reasons.

Dear Mr. Panjaa,

Warm greetings from airtel Telemedia Services.
With reference to your e-mail dated on 18/10/2011, you have expressed your concern regarding shifting for your airtel account number 16373392.
We regret to inform you that we would not be able to process your request towards shifting owing to technical reasons.
We regret for the inconvenience caused to you.

Disclaimer:
For any future interaction please feel free to speak to our call center executive on 121 for any queries and 198 for any complaint or request. You may also email us at 121 [at] airtel [dot] in

You may get in touch with the Nodal Officer with your request or complaint number already registered with call centre, if the issue is still unresolved. You may send an email at nodal [dot] southabts [at] airtel [dot] in or you may call at 044-42100356 from 9:30 AM to 6:30 PM Monday to Friday.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate [dot] southabts [at] airtel [dot] in or you may call at 044-42039583 from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you our best of services.
Yours sincerely,

Rakesh
Nodal Office.
airtel Telemedia Services

We got this response after 25 days from our request for shifting

Airtel customer care -> any comment on this?

Mon, 31/10/2011 - 11:35pm — Panjaa (not verified)

RESPONSE FROM AIRTEL

Dear Mr. Panjaa,

Warm greetings from airtel Telemedia Services.
We regret for the delay in responding to your e-mail.
With reference to your e-mail dated 23/10/2011, you have expressed your concern regarding Service related for your airtel account number 16373392.

This is to inform you that your compliant has been registered with the reference number 6364266 and it would be addressed by 01/11/2011, 02:51.

Please accept our sincere apologies for the inconvenience caused. We value the relationship built with you and trust that one odd, unfortunate incident will not come in the way of this association. We would like to reiterate that we share your anguish and have taken adequate action to ensure the non-occurrence of the same in future.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.

Disclaimer:

Please feel free to speak to our call center executive on 121 (queries) and 198 (complaints or requests). You may also email us at 121 [at] airtel [dot] in.
If your requests or complaints are still unresolved, you may get in touch with our Nodal officers at 044 - 42100356 between 9:30 AM and 6:30 PM, Monday to Friday. You may also email us at nodal [dot] southabts [at] airtel [dot] in.
If you do not receive a satisfactory response from our Nodal officers, you may send an email at appellate [dot] southabts [at] airtel [dot] in or you may call at 044 ¿ 42039583 between 9:30 AM and 6:30 PM, Monday to Friday.

Chinnasamy. N
Appellate Office
airtel Telemedia Services

Sat, 17/09/2011 - 11:35am — Milan (not verified)

Queation for Delay for discussion of line Account # : 15272103

Sir

I had telephone connection details as under :
Name : Milan P Bhatt
Account # : 15272103

I would like to inform you that I had call call at your service center to cancel the above connection with immediate effect
Stating that i don't required too many connection now . Your officer had requested to avoid disconnection & tr to other friend or relative which i had refused & He told me that our officer come & collect the Instruments .

There after i had follow up the matter & every time the same request to transfer to other friend & relative & my reply is no & Every time my question is for the reason for delay & who is responsible for the payment of rent for the delayed period ???

Many tome I have to call for the reminder & letter on on inquiry the had inform me that the out found is closed & i had asked the same question that who is responsible for the payment of rent for the delayed period ???

NO REPLY OF MY QUESTION TILL DATE

yesterday i gad received phone from you office to make the Payment . I had inform the status & ask the same question
She could not answer of my question & inform me to make the payment & unless & until if i don;t make the payment then my line & rent will be continued . & you will not collect the instrument .
Further She angry & used the bed ward " Blody User "

My outstanding amount is not of the usage but the Rent amount only .(of the disputed period )

Kindly justify the the question That why should i have to pay the rent for the delay by you staff & this is not correct way to use the bed ward

kindly justify

Milan

Sat, 03/09/2011 - 6:29pm — dinesh (not verified)

prepaid service not work

I HAD SUBMIT MY DOCUMENT THREE TIMES YET MY PREPAID SERVICE STOPPED BY AIRTEL.

Tue, 27/09/2011 - 6:47pm — Anand Verma (not verified)

Disconnection/deregistration of airtel serviced mobno.8755530040

Dear Sir,
My son, studying at present in Dehradun, took Airtel prepaid connection on 8/7/11 after submitting all the relevant documents but all of a sudden his number has been disconnected without disclosing any reason.
I , his Bihar-Patna- based father, am much concerned as I have no other means to connect with him.
I earnestly request you to kindly restore his connection or at least apprise us with the reason for deregistering his connection so that we can do the needful and make the airtel prepaid connection alive once again.
Thanks & Regards
Anand Verma

Tue, 30/08/2011 - 12:27pm — Vishal khedelar (not verified)

nternet Not Working

Dear Sir/Madam,
This is to inform you that my Phone No. 40033115 My internet Not Working
CyberSol Technologies Private Limited

Tue, 23/08/2011 - 2:04am — santosh prasad jonnalagadda (not verified)

connection disconnected without informing any info

HI

My Airtel mobile number is 98660 65426
My connection got disconnected without informing any info to me.
currently i am in life time free incoming plan and unfortunately the card was not recharged since last 2 or 3 months.

Can you please revert back my connection and we will recharge immediately?

Thanks,
Santosh

Mon, 22/08/2011 - 6:11pm — usha kapila (not verified)

re connection of broad band in r/o 01244234830

you are requested to activate the broadband services to the land line no 01244234830

Tue, 14/06/2011 - 5:42pm — Shylaja Mishra (not verified)

Improper response from your custumer care executives

Dear Sir

I am using your Braodband num- 04042021457 since december 2010 onwards. In the month of May ie 13th may i had made the payment of Rs 1000 and remaining 727 need to be paid later on. But my services had been disconnecte without any proper intimation or notice either vide email /sms or phone call.

when i spoke to CC he conveyed that you need to visit any airtel outlet and make the payment as it is the case of termination your services will be resumed within 4 hrs of payment.

On saturday i went to your malakpet center and i was told as this is the case of termination you need to go to our HO ie Begumpet .

Tel me how far it is correct if that CC would haved conveyed the same thing then i would have gone to Begumpet directly. Anyway on saturday evening I make the payment of Rs 727 and i was told that services will be resumed within 4 hrs .

On sunday when i realised that i am still not getting internet then again i called your executive CC for further clarification , then i came to know that i need to submit all the documents again and it will take 7 working day to restart. Tell me is it fair even airtel people are not clear either from branch office or from HO that what are the formalities to resume an disconnect services.
and today when i again call your CC then she was saying I had already spoken to some one and you denied to submit the documents and your complain had been postponed for one more week ie 21st June 2011.

1.Tell me what should I do ?
2.Why evey one in CC is having his own openion?
3.Why you had keep us in dark ?
4.Why all the clauses had been came into picture after making the complete payment?
5. why i was not informed before termination of my services?
** I am not getting proper response from your executives they put me on hold and then they disconnect the call. Again i need to start from the begining. I want solution for same.

6. I need clarification on my all above mentioned questions.
7. If my services will not resumes in 24 hrs. I will lodge an complain in consumer court.
8. Every day I am incurring more than 30 rs while calling to your custumer care.
9

Thu, 11/08/2011 - 7:16pm — Airtel_Anonymous (not verified)

response

Use your common sense.

Tue, 19/07/2022 - 3:33pm — Prashant kumar (not verified)

Broadband issue

HI Team,

My broadband service is not working due to a broken wire.
There has been no action taken from the last 4 days .

kindly escalate the issue on a priority basis.