Email

• yestouchcc [at] yesbank [dot] in (For Query Related to Yes Prosperity Credit Card)
• yesfirstcc [at] yesbank [dot] in (For Query Related to Yes First Credit Card)

Important Links

• Help Center
• For Credit Card Services

Important Contact Details

SMS Service

• SMS 'HELP-CC' space <CUST ID> to 9552220020

Grievance Redressal

Level 1:

• For any complaint you can call at 022-68937300 (8am-8pm), 18001200, 18602101200 or mail at ccsalescomplaints [at] yes [dot] bank [dot] in , yestouch [at] yes [dot] bank [dot] in , yestouchcc [at] yes [dot] bank [dot] in
• You can also fill this Complaint Form .

Level 2:

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 1 then you can escalate the issue at the details given below:
  

  Sr.No.	Designation	Contact No.	Email
  1	Grievance Redressal Officer	022-50795173	head [dot] grievanceredressal [at] yes [dot] bank [dot] in
  2	Nodal Officer for Digital Lending and Nodal Officer at Head Office for Persons with Disabilities	022-50795454	mustufa [dot] khajurwala [at] yes [dot] bank [dot] in

• You can also contact the Areawise Nodal Officers at the details given below:
  

  Sr.No.	Centre	Area of Operation	Nodal Officer of YES BANK	Contact No.	Email	Address (YES BANK Ltd.)
  1	Ahmedabad	Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu	Mr. Mustufa Khajurwala / Back-up: Mr. Sharad Saraiya	079-69235179	mustufa [dot] khajurwala [at] yes [dot] bank [dot] in , sharad [dot] saraiya [at] yes [dot] bank [dot] in	7th Floor, Times Square Grand, PRO Colony, Sindhu Bhavan Road, Thaltej, Ahmedabad -380069
  2	Bengaluru	Karnataka	Mr. Jenish Shah / Back-up: Mr. M Sarath Reddy	080-49179910	jenish [dot] shah2 [at] yes [dot] bank [dot] in , m [dot] reddy [at] yes [dot] bank [dot] in	Ground Floor, Prestige Obelisk, Municipal No. 3, Kasturba Road, Bangalore - 560001
  3	Bhopal	Madhya Pradesh	Mr. Anand Pandey / Back-up Mr. Sharad Saraiya	022-65078393	anand [dot] pandey7 [at] yes [dot] bank [dot] in , sharad [dot] saraiya [at] yes [dot] bank [dot] in	Plot No 215, Ground Floor, Phase 1 M.P Nagar, Bhopal, Madhya Pradesh - 462011
  4	Bhubaneswar	Odisha	Ms. Maitrayee Chakraborty Back-up: Mr. Partha Panda	033-44373944	maitrayee [dot] chakraborty1 [at] yes [dot] bank [dot] in , partha [dot] panda [at] yes [dot] bank [dot] in	Plot No. 31, Bapuji Nagar, Bhubaneswar, Orissa - 751009
  5	Chandigarh	Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana.	Mr. Ajay Mahajan Back-up: Mr. Syed Tasveer Hussain Andrabi	011-49433455	ajay [dot] m [at] yes [dot] bank [dot] in , Tasveer [dot] Hussain [at] yes [dot] bank [dot] in	Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi - 110057
  6	Chennai (I)	Tamil Nadu and Andaman and Nicobar Islands	Mr. Jenish Shah / Back-up: Mr. Selvaraj R	044-66765000	jenish [dot] shah2 [at] yes [dot] bank [dot] in , selvaraj [dot] rl [at] yes [dot] bank [dot] in	Ground Floor, No. 143/1, Uttamar Gandhi Salai, Nungambakkam, Chennai - 600 034,
  7	Chennai (II)	Tamil Nadu and Puducherry	Mr. Jenish Shah / Back-up: Mr. Selvaraj R	044-66765000	jenish [dot] shah2 [at] yes [dot] bank [dot] in , selvaraj [dot] rl [at] yes [dot] bank [dot] in	Ground Floor, No. 143/1, Uttamar Gandhi Salai, Nungambakkam, Chennai - 600 034,
  8	Dehradun	State of Uttarakhand and seven districts of Western Uttar Pradesh namely, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)	Mr. Anand Pandey / Back-up: Mr. Proloy Mukherjee	022-65078393	anand [dot] pandey7 [at] yes [dot] bank [dot] in , proloy [dot] mukherjee [at] yes [dot] bank [dot] in	Ground Floor, 56 Rajpur Road, Dehradun, Uttrakhand - 249201, ,
  9	Guwahati	Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura	Ms. Maitrayee Chakraborty Back-up: Mr. Anjan Jyoti Talukdar	0361-2464546	maitrayee [dot] chakraborty1 [at] yes [dot] bank [dot] in , anjanjyoti [dot] talukdar [at] yes [dot] bank [dot] in	Ground & First Floor, Building No. - 115, Goyal Enclave, G.S Road, Near Big Bazaar, Bhangagarh, Guwahati - 781 005, ,
  10	Hyderabad	Andhra Pradesh and Telangana	Mr. Jenish Shah / Back-up: Mr. Manoj Pohar	022-65078240	jenish [dot] shah2 [at] yes [dot] bank [dot] in , manoj [dot] pohar1 [at] yes [dot] bank [dot] in	Ground Floor, Agravanshi Plaza, Bearing No 1-8-387, Huda Lane, Begumpet, Secunderbad - 500003, ,
  11	Jaipur	Rajasthan	Mr. Mustufa Khajurwala Back-up: Mr. Sharad Saraiya	0141-4983758	mustufa [dot] khajurwala [at] yes [dot] bank [dot] in , sharad [dot] saraiya [at] yes [dot] bank [dot] in	Ground Floor, Plot No: O-19A, Ashok Marg, Nr. Ahinsa Circle, C-Scheme, Jaipur, Rajasthan - 302 001
  12	Jammu	State of Jammu and Kashmir	Mr. Ajay Mahajan Back-up: Mr. Bhuvan Gupta	011-49433455	ajay [dot] m [at] yes [dot] bank [dot] in , bhuvan [dot] gupta [at] yes [dot] bank [dot] in	Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi - 110057
  13	Kanpur	Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)	Mr. Anand Pandey	022-65078393	anand [dot] pandey7 [at] yes [dot] bank [dot] in	14-113 Padam Tower, Civil Lines Kanpur - 208 001
  14	Kolkata (I)	West Bengal and Sikkim	Ms. Maitrayee Chakraborty Back-up: Mr. Pawan Kumar Tejpaul	033-44373944	maitrayee [dot] chakraborty1 [at] yes [dot] bank [dot] in , Pawan [dot] Tejpaul [at] yes [dot] bank [dot] in	5th Floor, Technopolis Building, Plot no. BP 4, Sector-V, Salt Lake City, Bidhannagar, Dist. - North 24 Parganas, Kolkata - 700091
  15	Kolkata (II)	West Bengal and Sikkim	Ms. Maitrayee ChakrabortyBack-up: Mr. Pawan Kumar Tejpaul	033-44373944	maitrayee [dot] chakraborty1 [at] yes [dot] bank [dot] in , Pawan [dot] Tejpaul [at] yes [dot] bank [dot] in	5th Floor, Technopolis Building, Plot no. BP 4, Sector-V, Salt Lake City, Bidhannagar, Dist - North 24 Parganas, Kolkata. Pin Code: 700091
  16	Mumbai (I)	Districts of Mumbai, Mumbai Suburban and Thane	Mr. Mustufa KhajurwalaBack-up: Ms. Neeti Jain	022-50795454	mustufa [dot] khajurwala [at] yes [dot] bank [dot] in , neeti [dot] jain [at] yes [dot] bank [dot] in	YES BANKHouse, Off Western Express Highway, Santacruz East, Mumbai-400055
  17	Mumbai (II)	Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane)	Mr. Mustufa KhajurwalaBack-up: Ms. Neeti Jain	022-50795454	mustufa [dot] khajurwala [at] yes [dot] bank [dot] in , neeti [dot] jain [at] yes [dot] bank [dot] in	YES BANKHouse, Off Western Express Highway, Santacruz East, Mumbai 400055
  18	New Delhi (I)	North, North-West, West, South-West, New Delhi and South districts of Delhi	Mr. Ajay Mahajan	011-49433455	ajay [dot] m [at] yes [dot] bank [dot] in	Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi-110057
  19	New Delhi (II)	Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh	Mr. Ajay Mahajan	011-49433455	ajay [dot] m [at] yes [dot] bank [dot] in	Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar,New Delhi - 110057
  20	Patna	Bihar	Mr. Anand Pandey	022-65078393	anand [dot] pandey7 [at] yes [dot] bank [dot] in	Ground & Mezzanine Floor, Unit No 201, 2nd Floor, Rajendra Ram Plaza, Plot No: 875, Holding No: 373, Circle No: 6, Exhibition Road, Patna - 800 001
  21	Ranchi	Jharkhand	Mr. Maitrayee ChakrabortyBack-up: Mr. Amit Kumar Roy	033-44373944	maitrayee [dot] chakraborty1 [at] yes [dot] bank [dot] in , amitkumar [dot] roy [at] yes [dot] bank [dot] in	Crosswindz, 41, Court Road, Ranchi, Jharkhand - 834001
  22	Raipur	Chhattisgarh	Mr. Anand Pandey	022-65078393	anand [dot] pandey7 [at] yes [dot] bank [dot] in	Ground and 1st Floor, Golchha Chambers, Near Holy Heart School, Civil Lines, Raipur, Chhattisgarh - 492001
  23	Shimla	Shimla	Mr. Ajay Mahajan	011-49433455	ajay [dot] m [at] yes [dot] bank [dot] in	Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi - 110057
  24	Thiruvananthapuram	Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region)	Mr. Jenish ShahBack-up: Ms. Biji Banarjie	0471-4021301	jenish [dot] shah2 [at] yes [dot] bank [dot] in , biji [dot] susanbanarjie [at] yes [dot] bank [dot] in	Ground Floor, No. 37, Thycaud Village, Opp. Tagore Theatre, Vazhuthacaud, Thiruvananthapuram - 695014

Level 3:

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 2 then you can escalate the issue to the Principal Nodal Officer at the details given below:
  Contact No.: : 022-50795174
  Email: principal [dot] nodalofficer [at] yes [dot] bank [dot] in

Level 4:

• If your complaint is still not resolved within 30 days you can also lodge your complaint online through Address Of Area Of Operation Ombudsman .