Yes Bank Credit Cards Customer Care No.

Email

• yestouchcc [at] yes [dot] bank [dot] in (For Query Related to Yes Prosperity Credit Card)
• yesfirstcc [at] yes [dot] bank [dot] in (For Query Related to Yes First Credit Card)

Important Links

• Help Center
• Apply For Credit Card
• For Credit Card Services

SMS Service

• SMS 'HELP-CC' space <CUST ID> to 9552220020

Important Contact Details

To Block or Hotlisting

Grievance Redressal

Level 1:

• For any query/complaint, you can call at 022-68937300 (8am-8pm), 18001200, 18602101200 or mail at ccsalescomplaints [at] yes [dot] bank [dot] in , yestouch [at] yes [dot] bank [dot] in , yestouchcc [at] yes [dot] bank [dot] in
• You can also fill this Complaint Form .

Level 2:

• If your query is not resolved or you are not satisfied with the resolution, then you can contact to the Grievance Redressal Officer at the details given below:
  Designation: Head - Grievance Redressal
  Contact No: 022-50795173
  Email: head [dot] grievanceredressal [at] yes [dot] bank [dot] in
  Address: YES Bank Limited,
  YES Bank House, Off Western Express Highway,
  Santacruz East, Mumbai 400055
• You can also contact to the Areawise Nodal Officers at the details given below:
  Email: rno [at] yes [dot] bank [dot] in (Same For All)

  Sr. No.	Centre	Contact No.	Address (YES Bank Ltd.)	Area of Operation
  1	Ahmedabad	079-69235179	7th  Floor, Times Square Grand, PRO Colony, Sindhu Bhavan Road, Thaltej, Ahmedabad -380069	Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu
  2	Bengaluru	022-65078240	Ground Floor, Prestige Obelisk, Municipal No. 3, Kasturba Road, Bangalore - 560001	Karnataka
  3	Bhopal	022-65078393	Plot No 215, Ground Floor, Phase 1 M.P Nagar, Bhopal, Madhya Pradesh - 462011	Madhya Pradesh
  4	Bhubaneswar	033-44373944	Plot No. 31, Bapuji Nagar, Bhubaneswar, Orissa - 751009	Odisha
  5	Chandigarh	0124-6579233	Basement GF 4 Floors Plot No 444, Udyog Vihar Phase 5, Gurugram, Haryana 122008	Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana.
  6	Chennai (I/II)	022-65078240	Ground Floor, No. 143/1, Uttamar Gandhi Salai, Nungambakkam, Chennai - 600 034	Tamil Nadu and Andaman and Nicobar Islands, Tamil Nadu and Puducherry
  7	Dehradun	0124-6579233	Basement GF 4 Floors Plot No 444, Udyog Vihar Phase 5, Gurugram, Haryana 122008	State of Uttarakhand and seven districts of Western Uttar Pradesh namely, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)
  8	Guwahati	033-44373944	Ground & First Floor, Building No. - 115, Goyal Enclave, G.S Road, Near Big Bazaar, Bhangagarh, Guwahati - 781 005	Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura
  9	Hyderabad	022-65078240	Ground Floor, Agravanshi Plaza, Bearing No 1-8-387, Huda Lane, Begumpet, Secunderbad - 500003	Andhra Pradesh and Telangana
  10	Jaipur	0141-4983758	Ground Floor, Plot No: O-19A, Ashok Marg, Nr. Ahinsa Circle, C-Scheme, Jaipur, Rajasthan - 302 001	Rajasthan
  11	Jammu/Kanpur	0124-6579233	Basement GF 4 Floors Plot No 444, Udyog Vihar Phase 5, Gurugram, Haryana 122008	State of Jammu and Kashmir, Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)
  12	Kolkata (I/II)	033-44373944	5th Floor, Technopolis Building, Plot no. BP 4, Sector -V, Salt Lake City, Bidhannagar, Dist. - North 24 Parganas, Kolkata - 700091	West Bengal and Sikkim
  13	Mumbai (I/II)	022-50795454	YES Bank House, Off Western Express Highway, Santacruz East, Mumbai - 400055	Districts of Mumbai, Mumbai Suburban and Thane/ Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane)
  14	New Delhi (I/II)	0124-6579233	Basement GF 4 Floors Plot No 444, Udyog Vihar Phase 5, Gurugram, Haryana 122008	North, North-West, West, South-West, New Delhi and South districts of Delhi, Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh
  15	Patna	022-65078393	Ground & Mezzanine Floor, Unit No 201, 2nd Floor, Rajendra Ram Plaza, Plot No: 875, Holding No: 373, Circle No: 6, Exhibition Road, Patna - 800 001	Bihar
  16	Ranchi	033-44373944	Crosswindz, 41, Court Road, Ranchi, Jharkhand - 834001	Jharkhand
  17	Raipur	022-65078393	Ground and 1st Floor, Golchha Chambers, Near Holy Heart School, Civil Lines, Raipur, Chhattisgarh - 492001	Chhattisgarh
  18	Shimla	0124-6579233	Basement GF 4 Floors Plot No 444, Udyog Vihar Phase 5, Gurugram, Haryana 122008	Shimla
  19	Thiruvanantha puram	022-65078240	Ground Floor, No. 37, Thycaud Village, Opp. Tagore Theatre, Vazhuthacaud, Thiruvananthapuram - 695014	Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region)

Level 3:

• If your query is still not resolved or you are not satisfied with the resolution, then you can escalate the issue at the details given below:
  Address: YES Bank Limited, YES Bank House, Off Western Express Highway, Santacruz East, Mumbai 400055 (Same For All)
  

  Sr. No.	Designation	Contact No.	Address
  1	Principal Nodal Officer	022-50795174	principal [dot] nodalofficer [at] yes [dot] bank [dot] in
  2	Nodal Officer (For Persons with Disabilities)	022-50795454	rno [at] yes [dot] bank [dot] in

Level 4:

• If your query is still not resolved and you are not satisfied within 30 days, then you can lodge your complaint online through RBI Complaint Management System (CMS)
  Address: Centralized Receipt and Processing Centre
  Reserve Bank of India, 4^th Floor,
  Sector 17, Chandigarh - 160017
• You can also lodge your complaint online through Address And Area of Operation of RBI Ombudsman

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