Yatra.com Customer Care No.

Organization: 

Email

  • support [at] yatra [dot] com (Cancellation/Refund/Other Support)
  • yatramanagement [at] yatra [dot] com (Feedback / Suggestions)
  • rajesh [dot] bhanot [at] yatra [dot] com (Feedback / Suggestions)
  • jobs [at] yatra [dot] com (Career)
  • pr [at] yatra [dot] com (Media Enquiry)
  • rail [at] yatra [dot] com (Rail Support)
  • bus [at] yatra [dot] com (Bus Support)
  • hotelpriceguarantee [at] yatra [dot] com (Hotel Price Guarantee)
  • Headhotels [at] yatra [dot] com (Confirm check-ins)

Important Links

Phone Support

Travel Product Phone Number Sales Support Timing Service Support Timing
Domestic Flights Manage Your Booking Book Online 06:30-00:30
International Flights Manage Your Booking Book Online 06:30-00:30
Rail Support rail [at] yatra [dot] com Book Online 06:30-21:00
Bus Support bus [at] yatra [dot] com Book Online 10:00-21:00

Chat Online

  • Go to the Official Website
  • On right below corner there is a "My chats" option
  • "Login" or "Signup" there
  • Now you can chat online with yatra.com

Head Office Address

1101, 11th Floor, Tower B, Unitech Cyber Park,
Sector-39,  Gurgaon-122001.

Social Sites

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Instagram
Linkedin


Comments

Money deducted from my account but Ticket not booked

Dear sir,
On 07.11.2020 while booking ticket for Pune from Ranchi through Yatra.com an amount of Rs. 20704/- was deducted but ticket could not be booked. I have complained several times to yatra.com but my money has not been refunded till now. Please look into the matter and refund the amount at the earliest.
Thanking you.

Sincerely yours

Navin Kumar

Amound deducted

I booked my flight tickets on 16 th December . Amount was deducted Rs. 4790 but ticket was not booked and it's been days n no refund yet.

Flight Booking Issue

i booked ticket with airasia I5 - 729 through yatra.com but due the some operational issue airlines cancelled the flight, for changing my date i trying to yetra.com by call and by mail but i am not getting any response from yatra.com
i have very bed experience with yatra.com
i will not book any ticket in future with yatra.com

My flight cancelled form covaid 19 but not any help by yatra

My flight cancelled form covaid 19 but not any help by yatra

Submitted by Gaffar Khan (not verified) on Mon, 01/11/2019 - 17:31pm.

Dear sir/mam my flight cancelled 08 May 2020 from covaid 19 but not any help by Yatra,

reply

Refund

I tried to book ticket from allahabad to lucknow on 20 sep 2020 for date of travel 24 sep 2020 but ticket was nor booked and my money deducted from my airtel wallet.
I didnot get any response from yatra.
Please refund my money.

Thankyou

Refund issue

I had booked the flight for travelling on 16th August'20 but unfortunately flight got cancelled at their end. Airline has done refund of full amount to yatra agency from their end on 3 Sept 2020, but from same it's still neither initiated the refund process nor received the call on 1860-200-1800 and I did not receive any refund till now.

Therefore, you are Requested to process the refund immediately.

Bus booking related issue

I have tried to book a bus ticket two times but unfortunately both times my money got deducted but i have received any bus ticket... Since then I have been trying to contact yatra support team but no one responded me till date.. Their contact number seems to be fraud.

It happened to me this

It happened to me this morning. Did you get the refund

Change in flight

I rescheduled my flight to different date and I have been charged the same amount as booking itself.

Refund of my tickets

Dear sir,
I had booked air tickets through Yatra .com using my friend's Shampa Banerjee Yatra account for my parents from Kolkata to Delhi for 24th August through Indigo, PNR EHFMSP their return from Delhi to Kolkata for 29 August through spice Jet PNR W8SP9S. My parents and brother were on way to visit my ailing aunt who passed away hence had to cancel the trip. I had actually cancelled the tickets on 20th August by calling the respective airline authorities and was told that Rs 3000 would be charged as cancellation charges. I agreed and was was told that the balance of refund would reflect into my account in next 4 to 5 days. I am yet to recieve any refund back till date and now I am being told that Cancellation should have been done through yatra.com hence confused. This is the first time I have booked tickets from yatra.com using my friend's ID.
Would appreciate if you can refund back the amount to my account as soon as possible.
Rajnish Sharma

Refund

I booked a flight tickets on 9th july 2020 the flight tickets got canceled by spicejet they refunded that day only i dont no why u people take so much time to refund no customer service numbers are not working they did not give rplys to mails also when i will get refund please look into this ASAP

NO response

i am also having same issue , NO refund done after airline cancelled flight due to covid restriction.

Why you need reminder and followups for refund ?

as per the RBI guideline , any service provider cannot hold any public money in their bank account without customer consent.

it's a money laundry case , please refund my money with interest and penalty without any delay.

In other RBI guidelines says any payment should be refunded through original payment mode , no mediator can hold the payment , how can yatra hold my payment when it's refunded by the airline?

No refund neither customer care supports

I booked a flight ticket which was not confirmed but money was deducted from my account i just want my refund

Refund issue

I booked flight form yatra on 26th Aug,flight got cancelled by airlines and airline refunded my entire amount on same day.trying to call yatra customer care none of there no.are active,I am dropping emails to yatra for refund no response from yatra ..what should I do to get my money back.looks it's my bad I selected yatra thi book my ticket

Refund of money

I have booked a ticket of 14 August 2020 of air india my money got debited but I dnt got confirm ticket .
No customer services are answering the calls neither the emails where answered . Yatra is cheating people by fake information
I want my money back

Refund money

Please refund my money ,I booked my ticket kgp to secondrabad not show my ticket but debited my money please refund my money

Refund

I have booked a train ticket on 21 July,amount 3750 rupees has been deducted from my bank but,the ticket is not booked yet. Today, it has been 15 days I have not received any refund yet.
I contacted and mailed yatra app thousand times but they didn't reply to any mail........
I suggest that we should take strict action again yatra app....

Refund my money

My booking not success my trains ticket
Submitted by Amit kumar sinha (not verified) on Fri, 31/07/2020 - 11:21am.
I have booked 2 ticket.money deducted in my account.but ticket is not booked.My booking but not success my trains tickets
Booked 21/07/2020
Please refund my money

My booking not success my trains ticket

I have booked 2 ticket.money deducted in my account.but ticket is not booked.My booking but not success my trains tickets
Booked 21/07/2020

Its now crossed the level of

Its now crossed the level of frustration.
i have mailed more than 10 times and also tried to call yatra customer care but the call was not connected every time.
please respond to my mail and return my money as soon as possible sincr airlines had return it back to you guys 2 month's before already.
this is my final ultimatum if i not received my money with in this week will go for police case or envolve Court as well to get bqck my money.

I booked my train tickets on

I booked my train tickets on 16 th July . Amount was deducted but ticket was not booked n it's been 10 days n no refund yet

Refund

Hey guys! It's totally fake so don't book your tickets on it
I have also booked a bus ticket(5200) from Allahabad to Mumbai but my booking was cancelled by operator
And I didn't get any refund.

I booked my train tickets on

I booked my train tickets on 16 th July . Amount was deducted but ticket was not booked n it's been 10 days n no refund yet

My ticket is no confirm

I booked train ticket from ranchi to new delhi dt. 23/07/2020 is not confirm please refund my money 4952.27

My ticket is not confirm

I booked train ticket from ranchi to new delhi is not confirm please send my money

Refund not processed

The flight which I booked for 3rd July got cancelled. The airlines have processed the refund from their end, but the amount has not been returned by Yatra agency itself till now. They do not even respond on the emails other than
in the form the of automated computer generated responses. I wonder why they don't even have any customer care number for domestic flights support.

Kindly process the refund as soon as possible. My trust in your company/app which I have been using for many years have gone for toss now.

No refund yet

I don’t know why hell Yatra is not responding to any mails or any queries raised by any Yatra users..
Same problem with me. Spice jet transferred the shell credit to yatra and still I can see no amount credited here yet. mailed thrice asking for help still haven’t got any reply from Yatra support team.
What the heck? This is all bull shit, never gonna use this fucking site ever in my life again.. Bloody thieves..

Refund not credited yet...no body replying

I had booked bus ticket on 14th June from Anand Vihar to Gorakhpur which got cancelled by Bus operator. I had spoken with UPSRTC they are saying contact to Yatra.com processed my refund from their end. It's pending from Yatra.com. I am continously following up in emails and your customer support number is not working at all. I m not getting any support from your side. This is the service you provide to your clients. I want my refund amount of 7760/- at the earliest else I would have no option instead of complain to higher authorities..

Refund

I was booked my flight ticket 27 march but covid 19 was all flights are cancelled, so many time I sending email please refund the money my account till not send 90 days over. Very disappointed next time never booking in yatra .com

Refund

Hi,

I booked the flight for 24 th March'20 but flight got cancelled. Airline has done refund of full amount from their end but from yatra it's still not completed and I did not receive any refund till now.

Request you to process the refund as soon as possible.

Did you got your money ?

Did you got your money ?

I booked my flight on 24th

I booked my flight on 24th may
It was cancelled by airline

Air asia has refunded
But still no refund from yatra
When will i get the refund??????

Ticket cancelled but not take refund

14jun2020 date of journey but I cancelled my flight but my money was not refund by yatra. Com

Refund status no revert from Yatra Bad service

I have booked flight 25th may mum to Lucknow which got cancelled by airlines. Called indigo processed my refund from their end. It's pending from Yatra end. I am continously following up in emails and calls no revert m getting at all. This is the service you provide to your clients. Why don't you get shut down if you don't know how to handle clients and how to resolve their issues. I want my refund amount of 14,282/- at the earliest else I would have no option instead of complain to higher authorities..
Priya Sharma

I booked train ticket from

I booked train ticket from delhi to Bangalore on dt 17/04/2020 booking failed &deduct amount Rs1749 inr refund not received till date
plzz refund my mony

Same thing has happened to me

Same thing has happened to me is there. No refund

Refund request

Dear yatra team.

I am wondering because there is no contact details with yatra team.

Not Refund Ticket amount

Dear concern,
I like to inform you that i have been cancelled air ticket through your app but still I haven't received any amount from your side. I am trying to connect you also but your number is not connecting. So I'm unable to connect.
So kindly do this needful as soon as possible.

Thanks

Refund not recive

Yatra company is fake company , guys don't book any tickets from yatra app. They have not refund my money from last 1 months. All customer care numbers are fake. It's a fake company

RAIL RESERVETION

I booked tickets on 13 april 2020 from Delhi to Haridwar and back for the dates 31 may 2020 and 1 june 2020 and paid to yatra .com Rs 1857 but the same has not confirmed to me despite of requests If the same could not be processed kindly refund my amt or 1857 immideatly

Bus ticket

I have booked 5 ticket.money deducted in my account.but ticket is not booked.

Regarding refund amout

HI Sir,
I have cancelled my booking which was on 21st March 2019 from Bhubaneswar to New Delhi due to COVID 19.
As from the confirmation from indigo Airlines and yatra, the refund amount should be credited within 3 to 4days.
It has already been a week, still I didn't get my refund amount.

Please look into it and do the needful as soon as possible.

Refund

Dear Yatra,
I have booked a bus on Sunday 22nd march from Delhi to Lucknow but it was cancelled due to lockdown but I hadn't received my refund yet though mailed the same kindly approve the same.
Thanks

My flight cancelled but not any help by yatra

Dear sir/mam my flight cancelled 26 March 2020 but not any help by Yatra,

Money got deducted twice without booking

This is the of pathetic service I ever encountered.

I bool my ticket of 19th March, 2020.in morning I got a call from traveller end the bus has been cancelled.They initiated the refund but I didn't receive any.

As I had emergency to go, I tried booking for another agency on yatra itself. Money was deducted twice from bank, but I have not received any booking confirmation.

Wrote to bus@yatra also, but nothing is in place.

Means total of 3615 rupees is pending without any visit.. Fuck you guys.

Will really file a complain to consumer forum.

Trip to Thailand

I went to Thailand and when I was booking then the yatra support was responding in a few minutes and they booked the package.
Here is details that they booked and looted me :
1> Hotel provided is 1 fan in Thailand at 43 degree and i called to support what they told its a standard one and we are providing lowest one only.
2> In Phi Phi tour they had provided a lowest berth in big boat where no one can see outside, I just have one question, if you are traveling and won't be able to see outside for which you have paid hard earned money to Yatra for this seat?? And for upgradation we need to pay 1400 baht.
3> In 4 islands tour, they just booked for hotel to booking center and there I need to pay 800 baht.
4> I am following up over email and now they are not even bother to reply.
Guys, seriously is this the way yatra works and make people fool??

Ticket was cancelled but amount was debited

I have booked 2 tickets for erunakulam visit. Date:01/01/2020 Time at transaction page said "something went wrong" Amount deduction message received also to yatra.com but i do not received refund amount please check and refund my amount It's about 1 day still there is no refund .

Regards,
Manikanta

Ivalied user id

Sir, my Yatra rajisterd is completed but irctc user is show invalid

refund my money I've cancelled my booking

Refund my money .

Flight booking

Mene 5 jun ko flight booking kiya tha par ticket booking nahi hua par pese kat gaye hai woh pese kab tak wapish gonge

Refund not received

Hi,
I have booked 2 tickets for Taj mahal visit. Date:24/10/2019 Time:9:00a.m. at the transaction page said "something went wrong" after transaction done. Rs.501. Amount deduction message received also to "payuasiyatracom" but i do not receive any ticket confirmation or transaction id. It's about 1 day still there is no refund or ticket confirmation.

Customer support

I am really disgusted with the NO customer support scenario at Yatra. Com!!
Had to cancel a ticket due to visa rejection.. but could not get any customer support anywhere.. pan india!!!... all phone numbers provided are useless or fake!!

Payment refund

Sir
Maine date 20/10/2019 ko ticket booking kiya Jo ticket book nahi hua our paise kat gaya
Jise refund kare

Still not yet refund my last transaction done. Booking failed

Pathetic service. No one called since last 10 day's

Refund amount

I was booked flight ticket but cancelled my ticket amount not refund in my account

Refund

I booked a bus ticket from MANCHERIAL to Hyderabad on 12/9/19 which I cancelled later then I did not recieve untill 13/9/19 which is my travelling date and did not recieve my Refund.so please process my request

Need Online Booking Agent

Dear Sir / Madam,

We need a portal for my corporate with you for ticket booking of Airlines / Hotels for which may I have the below details :

1. Service Charges
2. Terms and Conditions
3. Penalty on cancellation
4. Can we claim the GST?

deduct amount

I have book ticket for ahemdabad to patna filght tiket named on date 02/08/2019 time 20.27 booking failed and my account. Deducted amount 4816rsin refund not received

business with your organisation

Seamens club and hotel
Paradip
Odisha.

Greetings of the day !
Dear Sir/ Mam
I bring to your kind attention that, i somnath ganguly as a general manager seamens club and hotel paradip odisha, we are room sale business with many more company's, we are interest our rooms booking by your company through, please as soon as visit our hotel and your trams and condition send on mail through.
kindly regards
General Manager
Somnath Ganguly

Refund

I have book ticket for pune to kalian named on date 18/07/2019 time 9.45 booking failed and my account. Deducted amount 426rsin refund not received

Ticket is not booked

Ticket is not booked

Refund

I booked train ticket from Tiwari to Bhata para on dt 27/5/2019.booking failed &deduct amount Rs337inr refund not received till dt13/6/2019