Yatra.com Customer Care No.

Organization: 

Email

  • support [at] yatra [dot] com (Cancellation/Refund/Other Support)

Install App

Important Links

Phone Support

Travel Product Phone Number Sales Support Timings Service Support Timings
Domestic Flights Manage Your BookingEmail: support [at] yatra [dot] com Book Online 06:30-00:30
International Flights Manage Your BookingEmail: support [at] yatra [dot] com Book Online 06:30-00:30
Domestic Hotel Manage Your Booking
0120-6907420
Email: hotelservices [at] yatra [dot] com
Book Online 06:30-00:30
Domestic Holidays 0120-6907410
holidays [at] yatra [dot] com
Book Online 10:00-19:00
International Holidays 0120-6907415
holidays [at] yatra [dot] com
10:00-19:00
Rail Support rail [at] yatra [dot] com Book Online 06:30-21:00
Bus and Cab Support bus [at] yatra [dot] com, cabs [at] yatra [dot] com Book Online 10:00-21:00

Other Email's

  • yatramanagement [at] yatra [dot] com (Feedback / Suggestions)
  • rajesh [dot] bhanot [at] yatra [dot] com (Feedback / Suggestions)
  • hotelpriceguarantee [at] yatra [dot] com (Hotel Price Guarantee)
  • Headhotels [at] yatra [dot] com (Confirm check-ins)
  • jobs [at] yatra [dot] com (Career)

Chat Online

  • Go to the Official Website
  • On right below corner there is a "Support" option>>> Click on "Talk to us" option
  • "Login" or "Signup" there
  • Now you can chat online with yatra.com

For Claim Your Refund

In case your flight has been cancelled by Airlines or You have cancelled  the flight directly with the Airline.

Step 1: Visit this link to login into Yatra My bookings section
Step 2: Click on the "Check Refund Status" Button.
Step 3: Click on the given link to claim and process your refund. (highlighted in yellow color)
Alternatively, you can visit for help on claiming your refund.

Know Your Refund Status

Kindly visit  to get a status update on your refund request.

For Cancellation

Step 1: Go to "Manage Bookings" and click the option-"Cancel"
Step 2: Select the PNR / Booking reference that you wish to cancel. Please ensure to check on the cancellation charges applicable on your booking
Step 3: Click on the "Start cancellation Process" Tab. Please select the route and the passenger(s) you want to cancel.
Step 4: Check on the cancellation charges and choose the mode of refund you wish to opt for.
Step 5: Finally review and cancel your booking.

 In case of any Cancellation/rescheduling/Name correction/sector change etc is to be done within 24 hrs of making the booking with Yatra.com, please contact the airlines directly. In case you have claimed refund from Airlines

Head Office Address

1101, 11th Floor,
Tower B, Unitech Cyber Park,
Sector-39,  Gurgaon-122001.

Social Sites


Comments

Different Flight booking instead of the one which I selected

i have booked flight on yatra but after doing whole process and after paid total amount when i received the ticket , I got it of different flight.
I have been trying to contact customer care since the moment i have got the ticket but there is no way to contact them. not even getting answer on mail.

totally unsatisfied and waste of money

FRAUD

I have obtained your services and initiated a booking. However due to unavoidable circumstances i had to alter my booking for a different dates and availed the same through your website. However, when i cancelled the above mentioned booking I was supposed to receive somewhere nearly 34K rupees out of Rs.80K which I had given for the tickets. I have read your entire terms and conditions and I was shocked to see that you are defaulting your customers on a hue extent. I write to you as a consumer with great difficulty having already approached the Air India and Indigo airlines about my refund. Both the airlines have stated that they have already refunded the amount of Rs.29,000/- EACH from their airlines. However, the same has not been refunded to me yet. I am to receive a total amount of Rs.58,000 from the airlines after deducting Rs.22 thousand for cancellation charges which the airline faces. However, you i.e. yatra.com being only an intermediary face no such difficulty and are not expected to charge such high cancellation charges. After speaking to the airline I am inclined to receive Rs.58K as cancellation charges. However you are not only defaulting me of receiving the same but are also taking away more than Rs.25K for nothing. I am an Advocate/consumer and I am entitled to being treated fairly by service provider, i.e. you. However, you are defaulting me of Rs.25K and upon that i am going to receive it after 60 business days. I hereby sincerely request you to initiate my Rs.58K refund as already refunded by both the airlines or I am going to take sincere legal action against you.  

BOGUS PEOPLE

I BOOKED A INTERNATIONAL FLIGHT FROM YATRA ON 2/7/2022 AND THE PNR GENERATED WAS NOT VALID ON THE AIRLINES WEBSITE , I HAVE TO SUBMIT THE PNR TO HR TEAM FOR MY COMPANY ON SAME DAY FOR REIMBURSSMENT AND IT WAS NOT DONE , NO HELP DESK NO CALL IS OF YATRA CANT CONTACT THEM , THEY ARE RIDUCLUOLOUS , THEY GAVE A LOSS OF 23500 RS , THEY ARE DAKKU PEOPLE AND NO BAGGAGE ALSO IN MY PNR .

Refund not received passed 80 days

I have booked a ticket from Delhi to kulalampur, ticket was cancelled on 16 April 2022 and today is 3rd July 2022 , i did not received my refund yet , they are fake they did fake commitment , you will receive amount after 60 days , but not received yet , don't trust on yatra.com , this is fake .froud .

Payment done Hotel didn't get booked. No answer for refund calls

Today I tried to book a room for me in Hyderabad . I done my payment by UPI app payment got deducted and after that message start poping in the page that sorry we couldn't find the page. When I called to know the status for booking or refund the answer machine said that you can write a mail as due to covid we are running short with staff.

I booked hotel in chandigarh

I booked hotel in chandigarh from yatra.com but they do not have any booking from yatra. Now i want my money refund. Very bad experience i had with yatra... Yatra can you please share any contact from which i got my money refund

Refund

I booked bus for rishekesh to Delhi on 09/05 2022 . Two times booking amount got deducted from my account for same booking. But still I'd not get any refund or refund confirmation from yatra side . When I will get the refund. Kindly do the needful as soon as possible. I attached the transaction details for your reference.

Please don't trust Yatra

Trying to type in the first line because it is preventing
We have booked tickets through yatra with Indigo flight but due to family emergency we had to cancel the tickets. The Yatra website was down and we could not cancel it so we called Indigo people and they cancelled it for us and they said it should be updated on Yatra side as well. So eventually we should be paid back after all the fees and it never happened. Even though we had bunch of cancellation confirmation emails and having exchanged of all this information between yatra and us, we didn't get our money back. I feel we are completely cheated because they don't even have any customer care numbers to talk to. This is insanely ridiculous and I would not even buy or suggest anyone to go through this Website. Please be aware and they are very irresponsible A class cheaters. Beware of them!!!

tickets booked unconfirmed

Today i have booked tickets , after paying the money , tickets booked and said unconfirmed, aske me to click on refund .
I have done and sent mail 4 times also for this is urgent booking money refund should be immediate or , book the tickets on the same date with same charge.
till now no reply. There is no customer care number at all .
i want to contact customer court for this.
this yatra.com we should not book

Not booked hotel room on mayre

What should need to do write know

Airline cancel the booking and they are not made refunds

I book my flight though yatra.com from go airline now they cancel the booking and even not provide the refund yatra please help me out in this

Money deducted but ticket not booked

I am trying to booktwo ticket from Delhi to Banglore on 27.12.2021 for journey date 01.01.2022. Rs.17430 deducted from account but ticket not booked. Please refund my money.

Domestic flight

I am trying to book two ticket from Lucknow to kolkata on 10.07.2022 for journey date 10.07.2022. Rs.10453 and 10948 deducted from account but ticket not booked. Please refund my money

Amount paid, ticket not made, money not refunded

On 15th December 2021, we were trying to book ticket from Hyderabad to Delhi on the AirAsia flight. Amount of 7645/- was debited to my account twice but ticket wasn’t booked and money hasn’t been refunded yet. Kindly do the needful asap

Amount was paid but booking was rejected

Give my money back

Trying to reschedule but

Trying to reschedule but being not able to proceed. Kindly help!!!

Money deducted

I booked a seat ac sleeper from Hyderabad to kanpur boarding from Balanagar hydrabad but I have not received any confirmation of tickets

ticket not booked but amount deducted

I have booked a ticket on 01-Sep-2021 from SGNR to DEE for 2nd AC and paid via yatra ecash and balance through Phone pe. Journey is on 3rd-sep- 2021 i.e. day after tommorow.
Amount has been deducted from both ecash and Phone pe for ticket buy ticket not generated and not showing in my profile. Kindly send me the ticket asap.

see attachments as proof of payments.Kindly call me and resolve problem at the earliest possible.

Thanks and regards
Ankit maurya
902974one six six five

Tickets not confirmed

Tickets not confirmed please let me know

Ticket not booked but amount got deducted

I have booked my tickets on 16 dec 2021 at 7:30 am. Amount got deducted but didn’t get the booking confirmation nor tickets. I need my refund back or send me the tickets.

Ticket

I book ticket 8oct delhi to sharjah but ticket seat not available and also deducted my money debit Dard pls send the my correct ticket if my money send back

Your service is very bad I dnt like

Money deducted from my account but Ticket not booked

Dear sir,
On 07.11.2020 while booking ticket for Pune from Ranchi through Yatra.com an amount of Rs. 20704/- was deducted but ticket could not be booked. I have complained several times to yatra.com but my money has not been refunded till now. Please look into the matter and refund the amount at the earliest.
Thanking you.

Sincerely yours

Navin Kumar

Hi sir, I am facing the same

Hi sir,

I am facing the same issue.
Did you hear anything back from the support to help you?

refund issue

i have booked 2 train tickets worth 3222 rs from anand vihar to gorakhpur (humsafar). i have paid from paytm upi. money was deducted but i didn't get any information regarding tickets .even they didn't mentioned over my bookings. i tried to contact yatra.com but there is no contact number . i emailed them after 1 month they are saying money has initiated from our side but i didn't get my money and bank is saying there is no transaction from yatra.com. should i take legal action ?

Tickets

Mine also..plz help for to refund

Amound deducted

I booked my flight tickets on 16 th December . Amount was deducted Rs. 4790 but ticket was not booked and it's been days n no refund yet.

I have been struggling with

I have been struggling with my 26K refund from past 23 months. Yatra is not a reliable source to deal with money.

Flight Booking Issue

i booked ticket with airasia I5 - 729 through yatra.com but due the some operational issue airlines cancelled the flight, for changing my date i trying to yetra.com by call and by mail but i am not getting any response from yatra.com
i have very bed experience with yatra.com
i will not book any ticket in future with yatra.com

The experience is really bad

The experience is really bad even I want to reschedule my fligh but there is no proper response also the numbers are not connecting, will never ever book from yatra anymore worst experience

My flight cancelled form covaid 19 but not any help by yatra

My flight cancelled form covaid 19 but not any help by yatra

Submitted by Gaffar Khan (not verified) on Mon, 01/11/2019 - 17:31pm.

Dear sir/mam my flight cancelled 08 May 2020 from covaid 19 but not any help by Yatra,

reply

Refund

I tried to book ticket from allahabad to lucknow on 20 sep 2020 for date of travel 24 sep 2020 but ticket was nor booked and my money deducted from my airtel wallet.
I didnot get any response from yatra.
Please refund my money.

Thankyou

Refund issue

I had booked the flight for travelling on 16th August'20 but unfortunately flight got cancelled at their end. Airline has done refund of full amount to yatra agency from their end on 3 Sept 2020, but from same it's still neither initiated the refund process nor received the call on 1860-200-1800 and I did not receive any refund till now.

Therefore, you are Requested to process the refund immediately.

Bus booking related issue

I have tried to book a bus ticket two times but unfortunately both times my money got deducted but i have received any bus ticket... Since then I have been trying to contact yatra support team but no one responded me till date.. Their contact number seems to be fraud.

It happened to me this

It happened to me this morning. Did you get the refund

Change in flight

I rescheduled my flight to different date and I have been charged the same amount as booking itself.

Refund of my tickets

Dear sir,
I had booked air tickets through Yatra .com using my friend's Shampa Banerjee Yatra account for my parents from Kolkata to Delhi for 24th August through Indigo, PNR EHFMSP their return from Delhi to Kolkata for 29 August through spice Jet PNR W8SP9S. My parents and brother were on way to visit my ailing aunt who passed away hence had to cancel the trip. I had actually cancelled the tickets on 20th August by calling the respective airline authorities and was told that Rs 3000 would be charged as cancellation charges. I agreed and was was told that the balance of refund would reflect into my account in next 4 to 5 days. I am yet to recieve any refund back till date and now I am being told that Cancellation should have been done through yatra.com hence confused. This is the first time I have booked tickets from yatra.com using my friend's ID.
Would appreciate if you can refund back the amount to my account as soon as possible.
Rajnish Sharma

Refund

I booked a flight tickets on 9th july 2020 the flight tickets got canceled by spicejet they refunded that day only i dont no why u people take so much time to refund no customer service numbers are not working they did not give rplys to mails also when i will get refund please look into this ASAP

NO response

i am also having same issue , NO refund done after airline cancelled flight due to covid restriction.

Why you need reminder and followups for refund ?

as per the RBI guideline , any service provider cannot hold any public money in their bank account without customer consent.

it's a money laundry case , please refund my money with interest and penalty without any delay.

In other RBI guidelines says any payment should be refunded through original payment mode , no mediator can hold the payment , how can yatra hold my payment when it's refunded by the airline?

No refund neither customer care supports

I booked a flight ticket which was not confirmed but money was deducted from my account i just want my refund

Refund issue

I booked flight form yatra on 26th Aug,flight got cancelled by airlines and airline refunded my entire amount on same day.trying to call yatra customer care none of there no.are active,I am dropping emails to yatra for refund no response from yatra ..what should I do to get my money back.looks it's my bad I selected yatra thi book my ticket

Refund of money

I have booked a ticket of 14 August 2020 of air india my money got debited but I dnt got confirm ticket .
No customer services are answering the calls neither the emails where answered . Yatra is cheating people by fake information
I want my money back

Refund money

Please refund my money ,I booked my ticket kgp to secondrabad not show my ticket but debited my money please refund my money

Refund

I have booked a train ticket on 21 July,amount 3750 rupees has been deducted from my bank but,the ticket is not booked yet. Today, it has been 15 days I have not received any refund yet.
I contacted and mailed yatra app thousand times but they didn't reply to any mail........
I suggest that we should take strict action again yatra app....

Refund my money

My booking not success my trains ticket
Submitted by Amit kumar sinha (not verified) on Fri, 31/07/2020 - 11:21am.
I have booked 2 ticket.money deducted in my account.but ticket is not booked.My booking but not success my trains tickets
Booked 21/07/2020
Please refund my money

My booking not success my trains ticket

I have booked 2 ticket.money deducted in my account.but ticket is not booked.My booking but not success my trains tickets
Booked 21/07/2020

Its now crossed the level of

Its now crossed the level of frustration.
i have mailed more than 10 times and also tried to call yatra customer care but the call was not connected every time.
please respond to my mail and return my money as soon as possible sincr airlines had return it back to you guys 2 month's before already.
this is my final ultimatum if i not received my money with in this week will go for police case or envolve Court as well to get bqck my money.

I booked my train tickets on

I booked my train tickets on 16 th July . Amount was deducted but ticket was not booked n it's been 10 days n no refund yet

Refund

Hey guys! It's totally fake so don't book your tickets on it
I have also booked a bus ticket(5200) from Allahabad to Mumbai but my booking was cancelled by operator
And I didn't get any refund.

I booked my train tickets on

I booked my train tickets on 16 th July . Amount was deducted but ticket was not booked n it's been 10 days n no refund yet

My ticket is no confirm

I booked train ticket from ranchi to new delhi dt. 23/07/2020 is not confirm please refund my money 4952.27

My ticket is not confirm

I booked train ticket from ranchi to new delhi is not confirm please send my money

Refund not processed

The flight which I booked for 3rd July got cancelled. The airlines have processed the refund from their end, but the amount has not been returned by Yatra agency itself till now. They do not even respond on the emails other than
in the form the of automated computer generated responses. I wonder why they don't even have any customer care number for domestic flights support.

Kindly process the refund as soon as possible. My trust in your company/app which I have been using for many years have gone for toss now.

No refund yet

I don’t know why hell Yatra is not responding to any mails or any queries raised by any Yatra users..
Same problem with me. Spice jet transferred the shell credit to yatra and still I can see no amount credited here yet. mailed thrice asking for help still haven’t got any reply from Yatra support team.
What the heck? This is all bull shit, never gonna use this fucking site ever in my life again.. Bloody thieves..

Refund not credited yet...no body replying

I had booked bus ticket on 14th June from Anand Vihar to Gorakhpur which got cancelled by Bus operator. I had spoken with UPSRTC they are saying contact to Yatra.com processed my refund from their end. It's pending from Yatra.com. I am continously following up in emails and your customer support number is not working at all. I m not getting any support from your side. This is the service you provide to your clients. I want my refund amount of 7760/- at the earliest else I would have no option instead of complain to higher authorities..

Refund

I was booked my flight ticket 27 march but covid 19 was all flights are cancelled, so many time I sending email please refund the money my account till not send 90 days over. Very disappointed next time never booking in yatra .com

Refund

Hi,

I booked the flight for 24 th March'20 but flight got cancelled. Airline has done refund of full amount from their end but from yatra it's still not completed and I did not receive any refund till now.

Request you to process the refund as soon as possible.

Did you got your money ?

Did you got your money ?

I booked my flight on 24th

I booked my flight on 24th may
It was cancelled by airline

Air asia has refunded
But still no refund from yatra
When will i get the refund??????

Ticket cancelled but not take refund

14jun2020 date of journey but I cancelled my flight but my money was not refund by yatra. Com

Refund status no revert from Yatra Bad service

I have booked flight 25th may mum to Lucknow which got cancelled by airlines. Called indigo processed my refund from their end. It's pending from Yatra end. I am continously following up in emails and calls no revert m getting at all. This is the service you provide to your clients. Why don't you get shut down if you don't know how to handle clients and how to resolve their issues. I want my refund amount of 14,282/- at the earliest else I would have no option instead of complain to higher authorities..
Priya Sharma

I booked train ticket from

I booked train ticket from delhi to Bangalore on dt 17/04/2020 booking failed &deduct amount Rs1749 inr refund not received till date
plzz refund my mony

Same thing has happened to me

Same thing has happened to me is there. No refund

Refund request

Dear yatra team.

I am wondering because there is no contact details with yatra team.

Not Refund Ticket amount

Dear concern,
I like to inform you that i have been cancelled air ticket through your app but still I haven't received any amount from your side. I am trying to connect you also but your number is not connecting. So I'm unable to connect.
So kindly do this needful as soon as possible.

Thanks

Refund not recive

Yatra company is fake company , guys don't book any tickets from yatra app. They have not refund my money from last 1 months. All customer care numbers are fake. It's a fake company

RAIL RESERVETION

I booked tickets on 13 april 2020 from Delhi to Haridwar and back for the dates 31 may 2020 and 1 june 2020 and paid to yatra .com Rs 1857 but the same has not confirmed to me despite of requests If the same could not be processed kindly refund my amt or 1857 immideatly

Bus ticket

I have booked 5 ticket.money deducted in my account.but ticket is not booked.

Regarding refund amout

HI Sir,
I have cancelled my booking which was on 21st March 2019 from Bhubaneswar to New Delhi due to COVID 19.
As from the confirmation from indigo Airlines and yatra, the refund amount should be credited within 3 to 4days.
It has already been a week, still I didn't get my refund amount.

Please look into it and do the needful as soon as possible.

Refund

Dear Yatra,
I have booked a bus on Sunday 22nd march from Delhi to Lucknow but it was cancelled due to lockdown but I hadn't received my refund yet though mailed the same kindly approve the same.
Thanks

My flight cancelled but not any help by yatra

Dear sir/mam my flight cancelled 26 March 2020 but not any help by Yatra,

Money got deducted twice without booking

This is the of pathetic service I ever encountered.

I bool my ticket of 19th March, 2020.in morning I got a call from traveller end the bus has been cancelled.They initiated the refund but I didn't receive any.

As I had emergency to go, I tried booking for another agency on yatra itself. Money was deducted twice from bank, but I have not received any booking confirmation.

Wrote to bus@yatra also, but nothing is in place.

Means total of 3615 rupees is pending without any visit.. Fuck you guys.

Will really file a complain to consumer forum.

Trip to Thailand

I went to Thailand and when I was booking then the yatra support was responding in a few minutes and they booked the package.
Here is details that they booked and looted me :
1> Hotel provided is 1 fan in Thailand at 43 degree and i called to support what they told its a standard one and we are providing lowest one only.
2> In Phi Phi tour they had provided a lowest berth in big boat where no one can see outside, I just have one question, if you are traveling and won't be able to see outside for which you have paid hard earned money to Yatra for this seat?? And for upgradation we need to pay 1400 baht.
3> In 4 islands tour, they just booked for hotel to booking center and there I need to pay 800 baht.
4> I am following up over email and now they are not even bother to reply.
Guys, seriously is this the way yatra works and make people fool??

Ticket was cancelled but amount was debited

I have booked 2 tickets for erunakulam visit. Date:01/01/2020 Time at transaction page said "something went wrong" Amount deduction message received also to yatra.com but i do not received refund amount please check and refund my amount It's about 1 day still there is no refund .

Regards,
Manikanta

Ivalied user id

Sir, my Yatra rajisterd is completed but irctc user is show invalid

refund my money I've cancelled my booking

Refund my money .

Flight booking

Mene 5 jun ko flight booking kiya tha par ticket booking nahi hua par pese kat gaye hai woh pese kab tak wapish gonge

Refund not received

Hi,
I have booked 2 tickets for Taj mahal visit. Date:24/10/2019 Time:9:00a.m. at the transaction page said "something went wrong" after transaction done. Rs.501. Amount deduction message received also to "payuasiyatracom" but i do not receive any ticket confirmation or transaction id. It's about 1 day still there is no refund or ticket confirmation.

Customer support

I am really disgusted with the NO customer support scenario at Yatra. Com!!
Had to cancel a ticket due to visa rejection.. but could not get any customer support anywhere.. pan india!!!... all phone numbers provided are useless or fake!!

Payment refund

Sir
Maine date 20/10/2019 ko ticket booking kiya Jo ticket book nahi hua our paise kat gaya
Jise refund kare

Still not yet refund my last transaction done. Booking failed

Pathetic service. No one called since last 10 day's

Refund amount

I was booked flight ticket but cancelled my ticket amount not refund in my account

Refund

I booked a bus ticket from MANCHERIAL to Hyderabad on 12/9/19 which I cancelled later then I did not recieve untill 13/9/19 which is my travelling date and did not recieve my Refund.so please process my request

Need Online Booking Agent

Dear Sir / Madam,

We need a portal for my corporate with you for ticket booking of Airlines / Hotels for which may I have the below details :

1. Service Charges
2. Terms and Conditions
3. Penalty on cancellation
4. Can we claim the GST?

deduct amount

I have book ticket for ahemdabad to patna filght tiket named on date 02/08/2019 time 20.27 booking failed and my account. Deducted amount 4816rsin refund not received

business with your organisation

Seamens club and hotel
Paradip
Odisha.

Greetings of the day !
Dear Sir/ Mam
I bring to your kind attention that, i somnath ganguly as a general manager seamens club and hotel paradip odisha, we are room sale business with many more company's, we are interest our rooms booking by your company through, please as soon as visit our hotel and your trams and condition send on mail through.
kindly regards
General Manager
Somnath Ganguly

Refund

I have book ticket for pune to kalian named on date 18/07/2019 time 9.45 booking failed and my account. Deducted amount 426rsin refund not received

Ticket is not booked

Ticket is not booked

Refund

I booked train ticket from Tiwari to Bhata para on dt 27/5/2019.booking failed &deduct amount Rs337inr refund not received till dt13/6/2019