"Thanks for contacting Whirlpool. Your Service Request Number GHA two three zero five two six zero five zero nine zero has been registered. For further assistance, please call us at 080 651 88 888, from 8 AM to 8 PM."
Dear Sir,
This is further to my earlier emails on the subject.
As expected, though you had replied that you would get back, none from Whirlpool has contacted me, till the time of sending this email.
I called your customer service number at 11:50 am on 25.05.2026 and was told that they would be arranging a callback which also didn't materialize.
Again I called up and spoke to your Mr Sanchit of Customer Care on 25.05.2026 (4:51 pm to 5:54 pm) when the following transpired:
I submitted that
1. I want to change the service centre
2. The owner of the service centre has blocked my contact number
3. Though I have been suffering without AC for more than a fortnight, the agency has failed to rectify it
4. Instead of attending my complaint, he is engaging his service persons somewhere else
5. Today they promised to attend but none turned up
Your Mr. Sanchit of Customer Service has informed the following (can check the audio recording at your end):
1. He said that service centre can not be changed
2. After speaking to the owner of service centre (he mentioned as he put my call on hold) he informed that they neither have manpower nor the equipment
3. He repeatedly made a veiled threat by trying to put words in my mouth 'With my permission he would close the matter!'
4. When I requested to ensure the mechanic's report tomorrow morning at 11 am, he repeated the input given to him by the service centre (as he mentioned) that it may be tomorrow or day after
5. He was more sensitive towards Whirlpool service centre rather than agony and sufferings of the customer
View above it is requested that the defective AC may please be replaced at the earliest.
I am extremely disappointed with the after-sales service of Whirlpool.
I purchased a Whirlpool AC just 6 months ago, and it has already stopped responding to the remote. Your technician confirmed a faulty internal board, but despite registering complaint No. PAT18042696450, there has been no resolution.
Repeated follow-ups on WhatsApp only result in automated “work in progress” replies. No timeline, no accountability. Even after speaking to your representative, no proper explanation was provided, and my earlier service ticket was cancelled without any reason.
This kind of service is unacceptable. I genuinely regret my decision to buy a Whirlpool AC and will not be purchasing any Whirlpool products in the future.
Recently I purchased a AC from this company. The installing team member's behaviour was very rudy and non-cooperative. They don't resolve complaints of customers. This is the worst company in India. I suggest not to purchase any product from this so called company.
I have submitted complaint 18 may but not take action till date I think I can mistake purchase whirpool product and AMC I suggest all pls not purchase whirpool any product very bad services I have seen last three years but I can't ay nee air conditioner but it is my weakness I am depend on whirpoool when a purchase new one
Comments
Complaint
बहुत ही घटिया कस्टमर केयर
बहुत ही घटिया मैकेनिक जिन्हें प्रोडक्ट की बेसिक शिक्षा भी नहीं है
Reminder 2 - Poor service of Whirlpool: Noida
"Thanks for contacting Whirlpool. Your Service Request Number GHA two three zero five two six zero five zero nine zero has been registered. For further assistance, please call us at 080 651 88 888, from 8 AM to 8 PM."
Dear Sir,
This is further to my earlier emails on the subject.
As expected, though you had replied that you would get back, none from Whirlpool has contacted me, till the time of sending this email.
I called your customer service number at 11:50 am on 25.05.2026 and was told that they would be arranging a callback which also didn't materialize.
Again I called up and spoke to your Mr Sanchit of Customer Care on 25.05.2026 (4:51 pm to 5:54 pm) when the following transpired:
I submitted that
1. I want to change the service centre
2. The owner of the service centre has blocked my contact number
3. Though I have been suffering without AC for more than a fortnight, the agency has failed to rectify it
4. Instead of attending my complaint, he is engaging his service persons somewhere else
5. Today they promised to attend but none turned up
Your Mr. Sanchit of Customer Service has informed the following (can check the audio recording at your end):
1. He said that service centre can not be changed
2. After speaking to the owner of service centre (he mentioned as he put my call on hold) he informed that they neither have manpower nor the equipment
3. He repeatedly made a veiled threat by trying to put words in my mouth 'With my permission he would close the matter!'
4. When I requested to ensure the mechanic's report tomorrow morning at 11 am, he repeated the input given to him by the service centre (as he mentioned) that it may be tomorrow or day after
5. He was more sensitive towards Whirlpool service centre rather than agony and sufferings of the customer
View above it is requested that the defective AC may please be replaced at the earliest.
I am extremely disappointed
I am extremely disappointed with the after-sales service of Whirlpool.
I purchased a Whirlpool AC just 6 months ago, and it has already stopped responding to the remote. Your technician confirmed a faulty internal board, but despite registering complaint No. PAT18042696450, there has been no resolution.
Repeated follow-ups on WhatsApp only result in automated “work in progress” replies. No timeline, no accountability. Even after speaking to your representative, no proper explanation was provided, and my earlier service ticket was cancelled without any reason.
This kind of service is unacceptable. I genuinely regret my decision to buy a Whirlpool AC and will not be purchasing any Whirlpool products in the future.
They don't resolve complaints of customers.
Recently I purchased a AC from this company. The installing team member's behaviour was very rudy and non-cooperative. They don't resolve complaints of customers. This is the worst company in India. I suggest not to purchase any product from this so called company.
They don't resolve complaints
They don't resolve complaints of custome .worst company
A c
Mere Outdoor service Centre Valley
Not take action against complaint
I have submitted complaint 18 may but not take action till date I think I can mistake purchase whirpool product and AMC I suggest all pls not purchase whirpool any product very bad services I have seen last three years but I can't ay nee air conditioner but it is my weakness I am depend on whirpoool when a purchase new one
Repair of whilporl ac
Pls sent service man