Emails

• contactus [at] universalsompo [dot] com (Customer Support)
• healthserve [at] universalsompo [dot] com (Claim Assistance)
• contactclaims [at] universalsompo [dot] com (Claim Assistance)

Important Links

• Customer Support
• Branch/Hospital/Garages locator

Install App

Grievance Redressal

Level -1

• If You Have any Complaint you can contact customer care team 1800-200-4030 / 1800-22-4030
  and Email contactus [at] universalsompo [dot] com.
• Visit GRO branch
  • We will acknowledge receipt of your concern within 3 business days.
  • Within 2 weeks of receiving your grievance, we will respond to you with the best resolution.
  • We shall regard the complaint as closed if we do not receive a reply within 8 weeks .

Level -2

• If the resolution you received, does not meet your expectations, you can directly write to
  our Grievance Id [dot] grievance [at] universalsompo [dot] com or
  Grievance cell
  Universal Sompo General Insurance Co.Ltd,
  Unit No. 601 & 602, 6th Floor,
  Reliable Tech Park, Thane - Belapur Rd,
  Airoli, Navi Mumbai, Maharashtra 400708

Level -3

• In case, you are not satisfied with the decision/resolution of the above office
  or have not received any response within 15 working days, you may write or email
  Ashish Gosavi
  Chief Grievance Redressal Officer
  Universal Sompo General Insurance Co Ltd 103,
  First Floor, Ackruti Star, MIDC Central Road, Andheri (East) ,
  Mumbai-400093
  Email: gro [at] universalsompo [dot] com

Level -4

• If your grievance is not resolved at the above escalation levels,
  you can approach the Insurance Ombudsman for next level redressal.
  Email : inscoun [at] cioins [dot] co [dot] in or Registered Your Complaint Online.Read

Council for Insurance Ombudsmen (CIO) Contact Numbers

Form Centre

Address

Universal Sompo General Insurance Co Ltd.
Office No 103, First Floor, Ackruti Star,
MIDC Central Road, Andheri (East),
Mumbai-400093, Maharashtra
Tel :022–41659800, 022-41659900

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