IVRS Menu

• Press 1: If you are card holder or need assistance
• Press 2: If you need help with your application or want to know its status
• Press 3: To report card loss or theft

Level 1

• For any query/complaint you can call at 080-68216821 or mail at care [at] uni [dot] club
• Your query will be solved in 3 days.

Level 2

• If your query is not resolved or you are not satisfied with the solution given in level 1, then you can contact the Nodal Grievance Redressal Officer (GRO) by mail at gro [at] uni [dot] club .

Level 3

• You can also lodge your complaint online through Address And Area Of Operation Of RBI Ombudsman

For Yes Bank Card

Level 1

• For any query/complaint you can call at 18602101200 / 18001200 or mail at yestouch [at] yesbank [dot] in , yesfirst [at] yesbank [dot] in .

Level 2

• If your query is not resolved or you are not satisfied with the solution given in level 1, then you can contact the Head-Grievance Redressal the details given below:
  Contact no.: 022-50795173
  Email: head [dot] grievanceredressal [at] yesbank [dot] in
  Working Hour: 9.30am - 6pm

Level 3

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 2 then you can contact the Principal Nodal Officer at the details given below:
  Contact No.: 022-50795174
  Email: principal [dot] nodalofficer [at] yesbank [dot] in

Level 4

• If your query is not resolved or you are not satisfied with the resolution given, then you can Escalate your complaint to MD&CEO at the details given below:
  Contact No.: 022-650719001
  Email: Md&ceo [at] yesbank [dot] in
• You can also lodge your complaint online through Address And Area Of Operation Of RBI Ombudsman

For SBM Bank Card

Level 1

• For any query/complaint you can call at 18001033817 or email at customercare [at] sbmbank [dot] co [dot] in
• Your query will be solved in 10 days.

Level 2

• If your query is not resolved or you are not satisfied with the solution given in level 1, then you can contact the Nodal Officer the details given below:
  Contact no.: 022-43028888
  Email: nodal [dot] officer [at] sbmbank [dot] co [dot] in
• Your query will be solved in 7 days.

Level 3

• If your query is not resolved or you are not satisfied with the solution given in level 1, then you can contact the Principal Nodal Officer by mail at principalnodalofficer [at] sbmbank [dot] co [dot] in .

Level 4

• You can also lodge your complaint online through Address And Area Of Operation Of RBI Ombudsman

For Bank of Baroda Card

Level 1

• For any query/complaint regarding Bank of Baroda Card you can mail at crm [at] bobfinancial [dot] com .
• Your query will be solved in 5 days.

Level 2

• If your query is not resolved or you are not satisfied with the solution given in level 1, then you can contact the Nodal Officer the details given below:
  Contact No.: 022-41683700 (Ext. 433)
  Email: escalations [at] bobfinancial [dot] com
• Your query will be solved in 3 days.

Level 3

• You can also lodge your complaint online through Address And Area Of Operation Of RBI Ombudsman