IVRS Menu

• Press 1: If you are card holder or need assistance.
• Press 2: If you need help with your application or want to know its status.
• Press 3: To report card loss or theft.

Level 1

• For any query/complaint you can call at 080-68216821 or mail at care [at] uni [dot] club
• Your query will be solved in 3 days.

Level 2

• If your query is not resolved or you are not satisfied with the solution given in level 1, then you can contact the Nodal Grievance Redressal Officer (GRO) by mail at gro [at] uni [dot] club .

For Yes Bank Card

Level 1

• For any query/complaint you can call at 18001200 , 18602101200 or mail at yestouch [at] yes [dot] bank [dot] in , yesfirst [at] yes [dot] bank [dot] in .
• You can also fill this Complaint Form .

Level 2

• If your query is not resolved or you are not satisfied with the solution given in level 1, then you can contact the Head-Grievance Redressal officer at the details given below:
  Contact no.: 022-50795173
  Email: head [dot] grievanceredressal [at] yes [dot] bank [dot] in
  Working Hour: 9:30am-6pm (except on 2nd and 4th Saturday, Sunday and bank holidays)

Level 3

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 2 then you can contact the Principal Nodal Officer at the details given below:
  Contact No.: 022-50795174
  Email: principal [dot] nodalofficer [at] yes [dot] bank [dot] in
  Working Hour: 9:30am-6pm (except on 2nd and 4th Saturday, Sunday and bank holidays)

Level 4

• You can also lodge your complaint online through RBI Ombudsman or through RBI Complaint Management System (CMS) Portal 

For SBM Bank Card

Level 1

• For any query/complaint you can call at 18001033817 , 18002099335 or email at customercare [at] sbmbank [dot] co [dot] in .
• You can also fill this Complaint Form .
• Your query will be solved in 10 days.

Level 2

• If your query is not resolved or you are not satisfied with the solution given in level 1, then you can contact the Nodal Officer at the details given below:
  Contact no.: 022-43028888
  Email: nodal [dot] officer [at] sbmbank [dot] co [dot] in
• Your query will be solved in 7 days.

Level 3

• If your query is not resolved or you are not satisfied with the solution given in level 2, then you can contact the Principal Nodal Officer at the details given below:
  Contact No.: 022-43028888
  Email: principalnodalofficer [at] sbmbank [dot] co [dot] in

Level 4

• You can also lodge your complaint online through RBI Ombudsman or through RBI Complaint Management System (CMS) Portal 

For Bank of Baroda Card

Level 1

• For any query/complaint regarding Bank of Baroda Card you can mail at crm [at] bobcard [dot] co [dot] in .
• Your query will be solved in 5 days.

Level 2

• If your query is not resolved or you are not satisfied with the solution given in level 1, then you can contact the grievance redressal officer details given below:
  Contact No.: 022-69753600
  Email: escalations [at] bobcard [dot] co [dot] in
• Your query will be solved in 3 days.