Emails

• info [at] ugrocapital [dot] com (For General Query)
• customercare [at] ugrocapital [dot] com (For Support)

Important Link

• Branch Locator

Grievance Redressal Procedure

Level 1

• If you have any query/complaint, then you can contact at 18002028476 or 022-41821600 (9:30am-6:30pm), you can also post your query at this address.
  Address: UGRO Capital Limited, Equinox Business Park,
  Tower 3, Fourth Floor, Off BKC, LBS
  Road, Kurla, Mumbai, Maharashtra - 400070.
• Your complaint will be solved within 7 workings days.

Level 2

• If your query/complaint is not solved within the given period of time, then you can contact to the Grievance Redressal Officer.
  Contact No.: 022-68269135 (Mon-Fri, 9:30am-6pm)
  Email: grievance [at] ugrocapital [dot] com.

Level 3

• If you are not satisfied by the Grievance Redressal Officer, then you can contact to the Customer Grievance Committee by writing at this:
  Address: UGRO Capital, Equinox Business Park,
  Tower 3, Fourth Floor, Off BKC, LBS Road,
  Kurla, Mumbai, Maharashtra - 400070
• Your complaint will be solved within 30 days.

Level 4

• If your complaint is not solved within the period of 1 month, then you can contact to the Officer in Charge of the Regional Office of Department of Supervision, Reserve Bank of India.
  Contact No.: 022-22150573
  Fax No.: 022-22180157
  Address: The Chief General Manager, Department of Supervision,
  Reserve Bank of India, Centre - I,
  World Trade Centre, Mumbai - 400 005
• You can also lodge your complaint through NBFC Ombudsman/ CMS Portal.

Corporate Office

U GRO Capital 4th Floor,
Tower 3, Equinox Business Park,
Lbs Road, Kurla, Mumbai 400070.