Udemy Customer Care

Updated on Thursday, 25 May 2023 - 3:25pm

Organization:

udemy.com

Website:

Official Website

Email

bizdev [at] udemy [dot] com (For partnership & business development inquiries)
affiliates [at] udemy [dot] com (For Affiliates)

Important Links

Frequently Asked Questions
- Purchase/ Refunds
- How to refund a course
- Payment issues
Submit Request
Request Demo
Become an Instructor

India Office Address

Gurgaon, India
10th Floor, ResCowork 07,
Tower B, Unitech Cyber Park,
Sector 39, Gurgaon, Haryana, 122003

Global Offices

Location	Address
San Francisco, CA	600 Harrison St. 3rd Floor San Francisco, CA 94107
Ankara, Turkey	Universiteler Mah. Ihsan Dogramaci Bulv. ODTU Teknokent Silikon Blok K:1-1 ODTU Cankaya/Ankara, 06800 Turkey
Dublin, Ireland	Level 1, 2 Windmill Lane, Dublin 2, Ireland
São Paulo, Brazil	Rua Capitão Antonio Rosa 409, Vila Madalena, São Paulo - SP 01443-010 Brazil
Denver, CO	1860 Blake Street 3rd Floor Denver, CO 80202

Social Sites

Comments

Wed, 10/04/2024 - 11:38am — Anonymous (not verified)

Bought a course yesterday,

Bought a course yesterday, amount was deducted from account but not received. If you can't provide course, refund my money asap!!

Tue, 09/04/2024 - 8:36pm — Sonali Pradhan (not verified)

Course missing

I purchased a course did the payment through Google pay the transaction is completed but didn't receive any update from the udemy team.. please do look into the issue

Tue, 05/03/2024 - 11:11am — arun pal (not verified)

missing course payment was done

Hi Team ,

Greetings of the day!!

I have buy two courses today payment was done , but course not added on my list

please find payment screenshot and please do the needful

--
Thanks & Regards
Arun H Pal

Fri, 16/02/2024 - 5:20pm — M.Nithish Kumar (not verified)

Yesterday i was paid a money using phonepay to buy a javascript full course on udemy rupees at 549 i received a message of transaction successful but there is no email from udemy still it is on pending

Sat, 10/02/2024 - 10:39pm — Anonymous (not verified)

I bought a course (

I bought a course ( physiotherapy for shoulder, neck, wrist , elbow pain) on 9 Feb 2024 . Today I got my mail about incomplete payment . But I paid rs 529 . So please do payment refund as soon as possible.

Fri, 29/12/2023 - 10:26am — randloop (not verified)

I can't change video subtitle in iphone app

would you please fix it? thanks.

Wed, 04/01/2023 - 10:32pm — Anonymous (not verified)

Unable to view Lecture videos

I paid for a course (Learning SCADA from scratch ) almost a week now and I have only managed to watch the introductory video. All the content that follows after lecture 1 ain't playing. I checked the system requirements and everything is in order on my part. Can someone please help

Thu, 27/10/2022 - 6:34pm — Michael Underwood (not verified)

NTWright Online History and Eschatology Course

This course was paid for on 26 August 2022 - £69.99 (my price £54.99) Transaction No. AD684747735XXXXXXXXXXXXX (Halifax Card ending 8483)

I have looked on to Udemy.com as instructed by Jennifer Loop of NT Wright Online and gone to My Learning. I am promised that if I have enrolled on the Course (History and Eschatology (Knowing God in the Created World) - N T Wright - there is NOTHING.

I have been trying to sort this out for many days and it is extremely frustrating and poor that I have not been able to access it

You have my email above. Please can you activate the My Learning site FOR ME so I can start the course for which I have paid - and for which I have been looking forward to start.

Michael Underwood
c.c. Jennifer Loop at NT Wright Online

Thu, 15/09/2022 - 3:25pm — Devika kopparapu (not verified)

payment was debited but course was not found in My learnings

Today I purchased a course of Selenium WebDriver with Java -Basics to Advanced+ Frameworks and payment done threw phone pay amount is deducted but course not found in my learning also not received any confirmation mail from Udemy.

Wed, 14/09/2022 - 10:01am — Keshav Singh (not verified)

Today I purchased a course of

Today I purchased a course of lean six Sigma green belt and payment done threw phone pay amount is deducted but course not found in my learning also not received any confirmation mail from udemy.

Tue, 30/08/2022 - 3:40pm — Alina Bhutia (not verified)

Payment Debited but course not found in My Learnings

I purchased my course for Master The Art of Body Language & Boost Your Confidence! and payment was done successfully and its debited from my account. But still no update on the course. Please help or refund the amount.

Thu, 08/09/2022 - 7:19am — Tijesh kumar (not verified)

Payment Debit but course not found in my learning

Adobe animate cc course purchase 999 but not fond my learning screen

Sat, 06/08/2022 - 5:28pm — Nishant P (not verified)

Unable to find the course in my learning

I am unable to find the course in My learning even after i paid for the course from UPI.
Even i didnt recieve any Mail confirmation from udemy .

Please refund me or give my course.

Thu, 01/09/2022 - 7:57am — Nilesh Marwal (not verified)

Unable to find my course in my learning

Yesterday even after I paid for the course from paytm I am unable to find my course in my learning.
Even I didn't receive any confirmation email from udemy.

Please give me my course or refund me.

Wed, 27/07/2022 - 8:51am — Chandresh (not verified)

Payment Debited but not received course update

I purchased my course for python and payment done successfully and its debited from my account. But still no update on the course. please help or refund the amount.

Thu, 30/06/2022 - 2:24pm — Vidya sagar (not verified)

I've never subscribed for any

I've never subscribed for any course from UDEMY. But, Rs.475/- got debited from my bank account twice.
Not sure what's going on.

Sat, 16/04/2022 - 3:21pm — Manek (not verified)

Money Deducted

It has nearly been 4 weeks since I paid for a course using my Paytm account. My Paytm account has been debited and Paytm has sent a confirmation, but the course is not there. Please help

Thu, 24/02/2022 - 5:21am — Bhavesh thakkar (not verified)

Paid for the course but didn't get the course

I purchased this adobe Premiere Pro cc course by Daniel walter Scott from udemy website via my debit card. But when I downloaded the app, it didn't give me access to the course. I WANT MY REFUND ASAP!

Thu, 03/02/2022 - 10:35am — Anonymous (not verified)

I have paid the Cypress

I have paid the Cypress course , amount has been deducted but the course is not yet added
I made twice using different payment methods still same no luck
Kindly look into this

Fri, 28/01/2022 - 1:45pm — Anonymous (not verified)

I have purchased pythone in

I have purchased pythone in dec. 2021 but now i cant see also no mail communication in my e mail . i have a proof of transaction history in my history.

fake .

Sun, 16/01/2022 - 7:48pm — Anonymous (not verified)

Didnt get the course

I bought the course of "The Complete Android Developer Course-Mastering Android". But I didn't get the course nor got the money return. Are you people fooling us. Being such a big organization.

Thu, 16/12/2021 - 10:23am — suresh (not verified)

paid using UPI but didn't get the course

hi ,
i paid amount for machine learning with java script, but the amount got deducted but i still didn't get the course ,this is non sense being an big organisation please refund my amount or provide me the course.

Wed, 01/12/2021 - 6:59pm — Renu Shekhawat (not verified)

Purchased courses are missing

I purchased 3 courses on 25th November 2021 through UPI but i cant see any of those in my account. Neither i have recieved any email of purchase nor the transaction is there in my payment history. Give me solution because i have proof of transaction id which says amount was paid to udemy.

Sun, 07/11/2021 - 4:14pm — Nithin (not verified)

Failed course buying after the payment

I made the 525 Rs payment for Web development course on November 7, 2021. After the payment it shows as "Invalid to process your request". But amount is deducted from my account. It is totally fake. If not fake, please refund my amount.

Wed, 29/09/2021 - 11:40am — Atul kumar porwal (not verified)

Didn't get course after paying through upi scan

Today I selected UG NX FUNDAMENTAL COURSE FROM UDEMY SITES, AND AFTER PAYING 490 RS. FROM OUR UPI I'd , I didn't get any billing reciept or course notification on mails. It's a big scam by Udemy,
If it's not a scam then refund my money.

Mon, 16/08/2021 - 1:26am — Ashish kumar tripathi (not verified)

Refund

I am unhappy with your refund process, I am unable to get my refund,b because of this I am not able to take any new course, do I have to deactivate my account for this concern?

I was dissatisfied with my last 3 courses that's why I applied for a refund with reason, I request you to please initiated my refund ASAP.

Wed, 05/05/2021 - 4:44pm — Anonymous

Payment issue

Paid using UPI but I didn't get the course

Thu, 08/09/2022 - 4:00pm — Roshini (not verified)

Payment issue

I have paid for online course in udemy on August 29 course name - (Nutrition masterclass :Build your perfect meal and diet plan ) Rs-398/- but I haven't receive any email regarding this payment I want my refund so kindly check it

Mon, 02/08/2021 - 12:55pm — Rahul Agarwal (not verified)

Paid using UPI but I didn't

Paid using UPI but I didn't get the course

Tue, 08/06/2021 - 10:11am — Phanindra (not verified)

I didnt received my course yet

My payment was done to you. I didnt received a confirmation mail and course in my learnings. Kindly solve this issue as soon as possible.

Mon, 29/03/2021 - 1:13am — Saran (not verified)

Payed using UPI

I have paid using UPI for a course, but did not get the course. Please resolve this at the earliest possible.

Fri, 05/03/2021 - 6:55pm — Dyuthi Manjunath (not verified)

AMOUNT DEBITED BUT COURSE NOT AVAILABLE OR FOUND IN HISTORY

PLEASE SOLVE THIS ISSUE SOON OR REFUND THE AMOUNT .

Fri, 05/02/2021 - 9:38pm — Prajakta (not verified)

Amount debited but I didn't

Amount debited but I didn't get course. Purchase history also empty.
Refund my amount.

Tue, 02/03/2021 - 9:57pm — Rumi najeeb (not verified)

Does your issue got resolve?

Does your issue got resolve? I had the same issue today

Wed, 06/01/2021 - 1:17pm — Vinay Kumar (not verified)

I have paid but didn't get course

Hello sir I have paid but didn't get course in my purchase list.Please provide my purchase list.

Wed, 09/12/2020 - 10:03am — Anonymous (not verified)

Course not available

Amount has debited. But course is not available in mycourse

Sun, 18/10/2020 - 4:25pm — Sajal (not verified)

Paid for the course but didn't get it in my course section

I paid udemy for a digital marketing course but the course is not showing up in my course section of the app. I have submitted the request for the same and i hope they will contact me soon and will solve the issue.

Mon, 07/06/2021 - 6:45pm — Amit Kumar (not verified)

Linux

This is same issue happened with me today.
Pls resolve my issue asap

Tue, 02/03/2021 - 10:00pm — Rumi najeeb (not verified)

The same issue occurred to me

The same issue occurred to me today. Does your issue got resolved?

Sat, 03/10/2020 - 2:52am — Azhar (not verified)

amount debited but coarse id not available in course section

i have bought a course yesterday , after successfully paying the money , i only get a confirmation from Google but not from udemy and the course is still showing bye now and its not available to me .....please solve it as soon as asap , very disappointed with udemy on first experience

Thu, 01/10/2020 - 8:37pm — Neha (not verified)

Money deducted but course not accessible

Please contact , the money is deducted from my account , I bought the medical coding cpc course.

Sun, 27/09/2020 - 3:32pm — Vishnupriya (not verified)

Money loss

Hello,already you deducted my money. But I didnt get course. Please provide good service

Thu, 24/09/2020 - 2:59pm — Nagendra (not verified)

course Not available at my purchased list

I had purchased the Complete Power Query course from Android app, the amount also debited from my account but still, it's showing buy option how can I download this full course even I didn't receive any mail confirmation and messages from your side, but in my bank statement showing amount was debited 699/-please do some help I am not getting what shall do or else refund my amount or give full accessible course download option what I purchased.
Please revert asap.

Tue, 08/09/2020 - 11:46am — Bharath (not verified)

Amount deducted but course not available

I bought a course in udemy using mobile application through UPI app. Amount got deducted but I could find the course in My Courses section.
Not even able to find any link to raise dispute.

Tue, 28/07/2020 - 7:58pm — Prapti Pandey (not verified)

Amount debited but course not found

Sir,the course of Python and Django Full Stack Web Developer Bootcamp was bought by me on 28/07/2020 at 13:15:00.Although the amount was debited from my bank account but i didnt receive the course and neither the email about the course.Sir please look into the matter.

Wed, 15/07/2020 - 9:19pm — Rahul Sk (not verified)

Amount Debited but Course isn't Available

Refound me ....imediately

Tue, 07/07/2020 - 12:43pm — Mohd Anus Arshad (not verified)

Amount debitted from my account

Today i had purchased the complete Confidence On Camera: Make Amazing Videos, Easily. course from udemy, amount also debited from my account but still it's showing buy option how can I download this full course even I didn't received any mail confirmation and messages from your side, but in my bank statement showing amount was debited 432/- please do some help i am not getting what shall do or else refund my amount or give full accessable course download option what I purchased.
Please revert asap when you see this.

Tue, 09/06/2020 - 12:31pm — Kiran sankhe (not verified)

Amount deducted but course not available

I had purchased the Complete UiPath RPA Developer Course: Build 7 Robots course from Android app, the amount also debited from my account but still, it's showing buy option how can I download this full course even I didn't receive any mail confirmation and messages from your side, but in my bank statement showing amount was debited 399/-please do some help I am not getting what shall do or else refund my amount or give full accessible course download option what I purchased.
Please revert asap.

Sun, 07/06/2020 - 8:23pm — Sukanya (not verified)

Course not available ..money deducted

I buy course related to IELTS..tutor is Charles..even I have receipt of transaction..but the course is still not available ..not even a single lecture can be downloaded..rubbish

Thu, 04/06/2020 - 11:55am — Hindu Kamarapu (not verified)

Missing account

I have an account with the mail ID hindukamarapu22 [at] gmail [dot] com, but when I am logging in to my udemy account, am facing problem, it is displaying that there is no account with this mail. Way back when I logged in I received mails regarding udemy app.pls solve the issue.

Sat, 25/07/2020 - 5:01pm — Swapnali (not verified)

Missing Coupon Code

I have done my payment process but missing my coupon code so,plz send me my coupon codes for udemy course through email.

Sun, 31/05/2020 - 8:10pm — prathamesh (not verified)

about course price.

the course price increases from Rs.420 to Rs.700. can I get courses in Rs.420?

Sat, 08/04/2023 - 12:51pm — Rahul (not verified)

Detail required about course

i have want to reach udemy contact person which is suggest to me do for best course in IT domain but unfortunately not any no found. So requesting please arrange one call for better understanding the course and policies of udemy.

Sat, 30/05/2020 - 11:16am — Anonymous (not verified)

How I can forward the courses purchased to the team

I want to know if I have purchased training programs for my team then how I can share the courses link with them?

Do they need to login from my account ? Then I have purchased 5-6 training’s for 5 different team mates.

Let me know this quickly pls

Sat, 23/05/2020 - 1:20pm — Anonymous (not verified)

Amount deducted but no course found

I made a payment of Rs 500 for the Data Sciences course and the payment was showed successful too. But the course is still showing in the cart. I am not able to find any customer care number to confirm the payment or resolve the issue. Please consider the issue asap and let me know when will my courses be available

Thu, 21/05/2020 - 5:50pm — RAMESH V (not verified)

Name on certificate

Sir my name is RAMESH V but it is printed as vramesh480 in the certificate ultimate guide to the arduino so I want my name as RAMESH V in the certificate

Tue, 19/05/2020 - 9:50am — TRISHANKU SARMA (not verified)

Servers not working

Since the last few days the udemy servers are not working and I am not able to carry out my enrolled courses cam you help fix the bug

Fri, 15/05/2020 - 8:36am — Naveen sharma (not verified)

Amount deducted from my account but course is not available

Yesterday i had purchased the complete SQL tutorials course from udemy, amount also debited from my account but still it's showing buy option how can I download this full course even I didn't received any mail confirmation and messages from your side, but in my bank statement showing amount was debited 370/- please do some help i am not getting what shall do or else refund my amount or give full accessable course download option what I purchased.
Please revert asap when you see this.

Thu, 14/05/2020 - 3:57pm — Aditi (not verified)

Money Refund

At 2:30 PM i buyed the course of full stack and it's showing the course of python in my library..
Then at 3:30 Pm i again made transaction fir full stack then mony from my account has been debited and no course related to full stack is showing i my library...that course of full stack is still showing in my Cart..what should i do..

Thu, 14/05/2020 - 11:14am — ranjit (not verified)

Certificate Name

I have purchsed course from my friends account and about to complete, but after completion i will not get my name. Can you please help me to get certificate on my name.

Wed, 13/05/2020 - 12:38pm — Ammula Srija (not verified)

Amount deducted but course not available

I had purchased THE COMPLETE ELECTRIC CIRCUITS COURSE course today through SBI Netbanking at 11.59AM from udemy, amount also debited from my account but still it's showing buy option how can I download this full course even I didn't received any mail confirmation and messages from your side, but in my bank statement showing amount was debited 399/- the name was Times of money in my statement please do some help i am not getting what shall do or else refund my amount or give full accessable course download option what I purchased.
Please revert asap when you see this

Wed, 13/05/2020 - 12:34pm — RAMADASS BAKKIARAJ (not verified)

HOW TO OPEN MY PURCHASED COURSE

I purchased two course but coulnot open pls instuction me as earlier.

Thu, 07/05/2020 - 6:56pm — Sakshi rai (not verified)

My money is deducted from my

My money is deducted from my account but still it is not showing in my course

Wed, 06/05/2020 - 1:28pm — MD SHOROER MORSHAD PORAG (not verified)

E-Learning Partnership for Bangladesh Market

Dear Concern,

We are looking for E-Learning partnership for Bangladesh market.

Please share your view in this regards.

Regards,

Md Shoroer Morshad Porag
CEO
www.pundit.com.bd

Sun, 26/04/2020 - 12:10am — Deepak Gautam (not verified)

Certificate not received

HI, I have completed my course of Microsoft Excel - Advanced Excel Formulas & Functions but i have not yet got the certificate. Kindly let me know what is the process & how & when will i get my certificate.

Thanks.

Fri, 24/04/2020 - 11:30am — Anonymous (not verified)

Udemy is fake. same thing

Udemy is fake. same thing happen with me.Payment has deducted and no course details or access is showing.

Nothing is showing in the account and asking to but the same course again for which payment has already made.

Thu, 09/07/2020 - 10:44pm — Anonymous (not verified)

I didn't had any issue while

I didn't had any issue while registering for this course I didn't received any co formation mayl though:( But a day before my course wasn't visible in option 'my courses'. I have mailed to multiple mailid, and has decided to wait for a week. Is there anyone who is facing the same problem or has a solution for this.

Fri, 24/04/2020 - 11:21am — Sunil Kumar Nayak (not verified)

About Course Matter

First of all this tutorial not for beginners. I am not satisfiy with this tutorial. All contents are not in details. I want my money back
When purchase the course this these are all list.
they missing course detail like: Convert PDF to Epub

What you’ll learn
Convert Word to Epub
Convert PDF to Epub
Convert Epub to any file type
Edit within Calibre
Pass Epub Validator
Upload Epub files to major retailers (Amazon, Apple, Google, Smashwords, etc.)

Tue, 21/04/2020 - 6:45am — Anupriya (not verified)

Amount debited from my account but couse isn't available

I too had the same problem I bought the complete python bootcamp course from Android app. Amount is also debited from my account but couse is still in my cart and showing buy option. Even I didn't received any mail confirmation or massage from your side.what I do now?

Fri, 17/04/2020 - 11:18pm — Umakant Kurle (not verified)

missing course

I had purchased course on python development of 399 rs but my money is debited but course is not showing in app and also i did not find any confirmation mail pls help me.

Fri, 17/04/2020 - 9:13am — Pratyusha Das (not verified)

Amount debited but course not added.

I have purchased a couse from udemy app and money has deducted from my account but the course has not been offered to me.
I have been trying for a refund but their is no reply money has been debited from my account .
I request you to take necessary action and refund my amount as soon as possible.

Tue, 07/04/2020 - 8:02pm — Jyothi (not verified)

Amount debited twice for one course.

Hi,
I have bought data science course for 699 and amount is debited twice for one course.
Please refund.

Regards
Jyothi

Sat, 04/04/2020 - 8:12am — Renuka (not verified)

Amount deducted but the course isn't available

Hi Team,

The money for my tableau 10 advanced training is deducted but, I am not finding it my my learning. It's still available in the cart. I have recieved the Google play receipts for the course. But no order confirmation mail for the course.

Please do check and get back

Mon, 30/03/2020 - 12:50pm — Anonymous (not verified)

Even I am facing the same

Even I am facing the same issue.money decucted but course is not added to my account.

Mon, 23/03/2020 - 9:45am — Rohit Mishra (not verified)

Payment dedected but didn't recieve cource

Sir last night i make a payment for mitsubishi plc and hmi learning goc 35 by codesys.
Still i didn't recive any mail abd it is not shown in my course option. What i have to do to solve this
Kindle help.
After a great effort i found this time to learn this.
Please help me.

Wed, 18/03/2020 - 5:21pm — Anonymous (not verified)

Amount deducted from account but did not get course link

I have the same problem, i tried to purchase the "PMP Exam Prep Seminar - PMBOK Guide" by joseph philips twice and both the time the payment went through and my money got deducted but the page landed in error " This page isn't working". Both the time the amount has been deducted from my account and the course is still in cart.

Fri, 13/03/2020 - 9:16pm — Anonymous (not verified)

amount deducted but course not available

I had purchased the complete data structure and algorithm course from udemy, amount also debited from my account but still it's showing buy option how can I download this full course even I didn't received any mail confirmation and messages from your side, but in my bank statement showing amount was debited 455/- the name was Times of money in my statement please do some help i am not getting what shall do or else refund my amount or give full accessable course download option what I purchased.
Please revert asap when you see this

Thu, 07/05/2020 - 3:02pm — archit (not verified)

payment done but have not received course

i made a payment of rupees 399 but i have not got my course in the library . please do needful

Wed, 26/02/2020 - 1:01pm — Gaurav (not verified)

Amount debited but course not showing up in my library

Today i bought this autodesk maya tutorial course with paytm then amount is debited from my account but the course is not in my library...

Fri, 20/12/2019 - 11:41am — Nakul (not verified)

Certificate

I have marked all my lectures complete in machine learning A-Z course still when I refresh it I get 96% completed course status I need the certificate so do help

Mon, 11/05/2020 - 8:30pm — APOORVA (not verified)

Certificate not issued

certificate is not getting issued and also, the course has been completed. Please help.

Mon, 02/12/2019 - 11:45pm — Shyam Sundar L (not verified)

Amount debited from my account

I had purchased the complete financial analysis course from Android app, amount also debited from my account but still it's showing buy option how can I download this full course even I didn't received any mail confirmation and messages from your side, but in my bank statement showing amount was debited 399/- the name was Times of money in my statement please do some help iam not getting what shall do or else refund my amount or give full accessable course download option what I purchased.
Please revert asap when you see this

Sat, 04/04/2020 - 1:01pm — Arjun Anand (not verified)

Missing my refund amount

Hello

I'm facing the same issue. My bank account got debited twice and the course was never added.
They don't have a contact number which makes it even more difficult to access their suport team.

Sat, 14/03/2020 - 7:26pm — adhiman (not verified)