Tata AIA Life Insurance Customer Care 1800-266-7780

Toll free Number(s): 
  • 1800-266-7780(Customer Care)
  • 1800-2222-3333(Customer Care)
  • 1800-22-9966(Only for Senior Citizen Policy Holder)
  • +91-80-67603700 (Callers outside India only)
All India Number(s): 
  • 1-860-266-9966 (For any enquiries Call our Helpline no)
  • 7045669966
  • 022-66939500(Customer Care)

Support Hours

10.00 am to 7.00 pm , Monday to Saturday

Email

  • customersupport [at] tataaig [dot] com(Customer Care)
  • manager [dot] customersupport [at] tataaig [dot] com(Manager)
  • head [dot] customerservice [at] tataaia [dot] com(Head Customer Service)

Important Links

Grievance Redressal Procedure

  • First Call in 1-860-266-9966 (Local Charges Apply)
  • You can also lodge complaint on mail ID "complaints [at] tataaia [dot] com"
  • Write to
    • Tata AIA Life Insurance Company Limited, Grievance Redressal Department,B- Wing,
      9th Floor,I-Think Techno Campus, Behind TCS, Pokhran Road No.2, Close to Eastern
      Express Highway,Thane (West), Mumbai – 400 607
  • SMS SERVICE to 58888 to receive a call back
  • Contact your Tata AIA Life agent / distributor

Step 1

  • Ms. Prabha Menon (Head – Customer Service)
  • Email to Head-Customer Service
    • head [dot] customerservice [at] tataaia [dot] com
    • Tata AIA Life Insurance Company Limited, Grievance Redressal Department,B- Wing,
      9th Floor,I-Think Techno Campus, Behind TCS, Pokhran Road No.2, Close to Eastern
      Express Highway,Thane (West), Mumbai – 400 607
  • Respond to the Customer within 7 business days

Step 2

  • Mr. Yusuf Pachmariwala (EVP and Head of Operations)
  • Write to Grievance Redressal Officer (GRO)
    • Tata AIA Life Insurance Company Limited, Grievance Redressal Department,B- Wing,
      9th Floor,I-Think Techno Campus, Behind TCS, Pokhran Road No.2, Close to Eastern
      Express Highway,Thane (West), Mumbai – 400 607
  • Respond to the Customer within 7 business days

Step 3

Insurance Ombudsman

  • Customers may represent the case to the Ombudsman for Redressal of their grievance post 30 days

List of Nodal Officers

Location Nodal Office Name Phone Number Address
AHMEDABAD Mr. Shivang Patel 079-49002500 Office no. 2-A, 2nd Floor, Turquoise, Panchawati Cross Road, C.G.Road, Ahmedabad- 380006
CHENNAI Ms. Anuradha Ravi 044-66220222 2nd Floor ,Samson Towers, 403 L Pantheon Road, Egmore, Chennai 600008
NEW DELHI Mr. Sanjay Bhagat (For Delhi & UP) 0120-6217700 Unit Nos. 810-816, 8th floor, World Trade Tower, Plot no. C-001, Sector-16, Noida – 201301, Uttar Pradesh
HYDERABAD Mr. Nandakumar Murthy 040-66864900 5th & 6th Floor, Imperial Towers, H. No 7-1-6-617/A, GHMC No - 615, 616, Ameerpet, Hyderabad-500016
KOLKATA Ms. Tanima Chatterjee 033-40806100 2nd flr, Constantia Bldg,11 Dr. UN Brahmachari Road, Kolkatta-700017
MUMBAI Mr. Imtiyaz Malik 022-62606364 2nd Floor, Citi Tower, 61, Dr. S.S.Rao Road, Next to M.G.M Hospital, Parel(E), Mumbai - 400012
BHOPAL Mr. Happy Raikwar 9136160376 2nd Floor, Amit Complex, Plot No. 66, M.P.Nagar Zone 2, Bhopal – 462011
BHUBANESHWAR Mr. Swarup Kumar Paul 7400010437 Unit No. 3 B, 5th Floor, BMC Bhawani Commercial Complex, Saheed Nagar, Bhubaneshwar - 751 007
CHANDIGARH Mr. Mahipal Chaudhary 9041060689 2nd floor,SCO-232/234,Sector34,Chandigarh-160022
GUWAHATI Mr. Tridip Dowri 7400412877 3rd Floor, Mayur Gardens, Opp. HDFC Bank, G.S Road, Guwahati 781005
KOCHI Mr. Sijo Jose 9136985365 Grand Bay, Cochin Corporation No. 64/2451 F1, 3rd Floor,Kattakara Junction, Kaloor Kadavanthra Road, Kaloor, Cochin - 682017
LUCKNOW Ms. Ashwini Jaiswal 9044010979 Unit No. 407-A, 4th floor, Ratan Square, 20A, VS Marg, Lucknow - 226001
BENGALURU Mr. Alok Gupta 080-66272829 2nd floor, JP & Devi Jambukeswar Arcade, No.69 Millers Road, Bangalore -560 052
JAIPUR Mr. Anil Kumar 7400010048 Office no. F -3, Shreeji Towers, C - 99, First Floor, Subhash Marg, C - Scheme - Jaipur - 302001
PATNA Mr. Ranjit Singh 7400010467 Unit No. 401, 4th Floor, Ams Park, Boring road Crossing, Patna - 800001
NOIDA Mr. Sanjay Bhagat (For Delhi & UP) 0120 -6217700 Unit Nos. 810 -816, 8th floor, World Trade Tower, Plot no. C -001, Sector -16, Noida – 201301, Uttar Pradesh
PUNE Ms. Kirti Ballal 020 -67449596 3rd Floor, The Orion, Koregaon Park Road, Opp. St. Mira's College for Girls, Arjun Mansukhani Path, Pune - 411 001, Maharashtra.

Insurance Ombudsman

Office Details Jurisdiction of Office
Union Territory,District)
AHMEDABAD - Shri Kuldip Singh
Office of the Insurance Ombudsman,
Jeevan Prakash Building, 6th floor,
Tilak Marg, Relief Road,
Ahmedabad – 380 001.
Tel.: 079 - 25501201/02/05/06
Email: bimalokpal [dot] ahmedabad [at] ecoi [dot] co [dot] in
Gujarat,
Dadra & Nagar Haveli,
Daman and Diu.
BENGALURU Smt. Neerja Shah
Office of the Insurance Ombudsman,
Jeevan Soudha Building,PID No. 57-27-N-19
Ground Floor, 19/19, 24th Main Road,
JP Nagar, Ist Phase,
Bengaluru – 560 078.
Tel.: 080 - 26652048 / 26652049
Email: bimalokpal [dot] bengaluru [at] ecoi [dot] co [dot] in
Karnataka.
BHOPAL - Shri Guru Saran Shrivastava
Office of the Insurance Ombudsman,
Janak Vihar Complex, 2nd Floor,
6, Malviya Nagar, Opp. Airtel Office,
Near New Market,
Bhopal – 462 003.
Tel.: 0755 - 2769201 / 2769202
Fax: 0755 - 2769203
Email: bimalokpal [dot] bhopal [at] ecoi [dot] co [dot] in
Madhya Pradesh
Chattisgarh.
BHUBANESHWAR - Shri Suresh Chandra Panda
Office of the Insurance Ombudsman,
62, Forest park,
Bhubneshwar – 751 009.
Tel.: 0674 - 2596461 /2596455
Fax: 0674 - 2596429
Email: bimalokpal [dot] bhubaneswar [at] ecoi [dot] co [dot] in
Orissa.
CHANDIGARH - Dr. Dinesh Kumar Verma
Office of the Insurance Ombudsman,
S.C.O. No. 101, 102 & 103, 2nd Floor,
Batra Building, Sector 17 – D,
Chandigarh – 160 017.
Tel.: 0172 - 2706196 / 2706468
Fax: 0172 - 2708274
Email: bimalokpal [dot] chandigarh [at] ecoi [dot] co [dot] in
Punjab,
Haryana,
Himachal Pradesh,
Jammu & Kashmir,
Chandigarh.
CHENNAI - Shri M. Vasantha Krishna
Office of the Insurance Ombudsman,
Fatima Akhtar Court, 4th Floor, 453,
Anna Salai, Teynampet,
CHENNAI – 600 018.
Tel.: 044 - 24333668 / 24335284
Fax: 044 - 24333664
Email: bimalokpal [dot] chennai [at] ecoi [dot] co [dot] in
Tamil Nadu,
Pondicherry Town and
Karaikal (which are part of Pondicherry).
DELHI - Shri Sudhir Krishna
Office of the Insurance Ombudsman,
2/2 A, Universal Insurance Building,
Asaf Ali Road,
New Delhi – 110 002.
Tel.: 011 - 23232481/23213504
Email: bimalokpal [dot] delhi [at] ecoi [dot] co [dot] in
Delhi.
GUWAHATI - Shri Kiriti .B. Saha
Office of the Insurance Ombudsman,
Jeevan Nivesh, 5th Floor,
Nr. Panbazar over bridge, S.S. Road,
Guwahati – 781001(ASSAM).
Tel.: 0361 - 2632204 / 2602205
Email: bimalokpal [dot] guwahati [at] ecoi [dot] co [dot] in
Assam,
Meghalaya,
Manipur,
Mizoram,
Arunachal Pradesh,
Nagaland and Tripura.
HYDERABAD - Shri I. Suresh Babu
Office of the Insurance Ombudsman,
6-2-46, 1st floor, "Moin Court",
Lane Opp. Saleem Function Palace,
A. C. Guards, Lakdi-Ka-Pool,
Hyderabad - 500 004.
Tel.: 040 - 67504123 / 23312122
Fax: 040 - 23376599
Email: bimalokpal [dot] hyderabad [at] ecoi [dot] co [dot] in
Andhra Pradesh,
Telangana,
Yanam and
part of Territory of Pondicherry.
JAIPUR - Smt. Sandhya Baliga
Office of the Insurance Ombudsman,
Jeevan Nidhi – II Bldg., Gr. Floor,
Bhawani Singh Marg,
Jaipur - 302 005.
Tel.: 0141 - 2740363
Email: Bimalokpal [dot] jaipur [at] ecoi [dot] co [dot] in

Rajasthan.
ERNAKULAM - Ms. Poonam Bodra
Office of the Insurance Ombudsman,
2nd Floor, Pulinat Bldg.,
Opp. Cochin Shipyard, M. G. Road,
Ernakulam - 682 015.
Tel.: 0484 - 2358759 / 2359338
Fax: 0484 - 2359336
Email: bimalokpal [dot] ernakulam [at] ecoi [dot] co [dot] in
Kerala,
Lakshadweep,
Mahe-a part of Pondicherry.
KOLKATA - Shri P. K. Rath
Office of the Insurance Ombudsman,
Hindustan Bldg. Annexe, 4th Floor,
4, C.R. Avenue,
KOLKATA - 700 072.
Tel.: 033 - 22124339 / 22124340
Fax : 033 - 22124341
Email: bimalokpal [dot] kolkata [at] ecoi [dot] co [dot] in
West Bengal,
Sikkim,
Andaman & Nicobar Islands.
LUCKNOW -Shri Justice Anil Kumar Srivastava
Office of the Insurance Ombudsman,
6th Floor, Jeevan Bhawan, Phase-II,
Nawal Kishore Road, Hazratganj,
Lucknow - 226 001.
Tel.: 0522 - 2231330 / 2231331
Fax: 0522 - 2231310
Email: bimalokpal [dot] lucknow [at] ecoi [dot] co [dot] in
Districts of Uttar Pradesh :
Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar.
MUMBAI - Shri Milind A. Kharat
Office of the Insurance Ombudsman,
3rd Floor, Jeevan Seva Annexe,
S. V. Road, Santacruz (W),
Mumbai - 400 054.
Tel.: 022 - 26106552 / 26106960
Fax: 022 - 26106052
Email: bimalokpal [dot] mumbai [at] ecoi [dot] co [dot] in
Goa,
Mumbai Metropolitan Region
excluding Navi Mumbai & Thane.
NOIDA - Shri Chandra Shekhar Prasad
Office of the Insurance Ombudsman,
Bhagwan Sahai Palace
4th Floor, Main Road,
Naya Bans, Sector 15,
Distt: Gautam Buddh Nagar,
U.P-201301.
Tel.: 0120-2514250 / 2514252 / 2514253
Email: bimalokpal [dot] noida [at] ecoi [dot] co [dot] in
State of Uttaranchal and the following Districts of Uttar Pradesh:
Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.
PATNA - Shri N. K. Singh
Office of the Insurance Ombudsman,
1st Floor,Kalpana Arcade Building,,
Bazar Samiti Road,
Bahadurpur,
Patna 800 006.
Tel.: 0612-2680952
Email: bimalokpal [dot] patna [at] ecoi [dot] co [dot] in
Bihar,
Jharkhand.
PUNE - Shri Vinay Sah
Office of the Insurance Ombudsman,
Jeevan Darshan Bldg., 3rd Floor,
C.T.S. No.s. 195 to 198,
N.C. Kelkar Road, Narayan Peth,
Pune – 411 030.
Tel.: 020-41312555
Email: bimalokpal [dot] pune [at] ecoi [dot] co [dot] in
Maharashtra,
Area of Navi Mumbai and Thane
excluding Mumbai Metropolitan Region.

NRI Support

Phone Number

080-67603700  (Monday to Saturday 9.00 am to 9.00 pm IST)

Email ID

nrisupport [at] tataaia [dot] com

Address

  • Tata AIA Life Insurance Company Limited,
    B- wing, 9th Floor, I-Think Techno Campus,
    Behind TCS, Pokhran Road No.2,
    Close to Eastern Express Highway,
    Thane(West) – 400 607.

Information on SMS

SMS To 5676799

Service SMS to be sent Number
Reinvest - Dividend & Coupon (Mahalife & Mahalife Gold Customers) Reinvest Policy Number 5676799
Mobile Number Registration REG <space> 10 digit policy no <space>(Insured's DOB in DDMMYYYY format) <space> (Sum Assured) 5676799
Nav And Fund Value NAV <space> 10 digit policy no 5676799
Policy Information POL <space> 10 digit policy no 5676799
Email id updation EMAIL <space> 10 digit policy no <space> email address 5676799
Premium certificate PCT <space> 10 digit policy no <space> email address (in case you wish to receive by email, else will be sent to your communication address) <space> financial year (yyyy-yyyy format) 5676799
Renewal premium receipt RPR <space> 10 digit policy no <space> email address (in case you wish to receive by email, or it will be sent to your communication address) 5676799
Unit Statement UST <space> 10 digit policy no <space> email address (in case you wish to receive by email, or it will be sent to your communication address) 5676799
Helpline Shortcodes To get the list of SMS shortcodes, please send HELP to 5676799 Summary of all short codes within 2 minutes 5676799
User ID UID <space> 10 digit policy no 5676799
Credit Card Expiry Date CED <space> 10 digit policy no <space> Last 4 digits of the credit card no <space>> new expiry date in MM/YY 5676799
PAN PAN<space> 10 Digit Policy no <space> PAN No 5676799

Customer Services Team Address

Tata AIA Life Insurance Company Limited,
B- wing, 9th Floor,
I-Think Techno Campus,
Behind TCS, Pokhran Road No.2,
Close to Eastern Express Highway,
Thane(West) – 400 607.

Registered & Corporate Office Address

Tata AIA Life Insurance Company Ltd.
14th Floor, Tower A, Peninsula Business Park
Senapati Bapat Marg, Lower Parel
Mumbai 400013, Maharashtra


Comments

COMMISSION NOT RECEIVED

ELLO

I AM TATA AIG AGENT . MY CODE IS 4789331. MY NAME IS MITESH MEHTA. I HAVE NOT RECEIVED YET DATE MY POLICY COMMISSION.

PLEASE GIVE ME INFORMATION ABOUT MY COMMISSION AMOUNT. AT LEAST POLICY TAKEN 2 MONTHS FROM MY CLIENT BUT MY

COMMISSION NOT RECEIVED . HOW CAN POSSIBLE ? . CLIENT CLAIM HOW CAN RECEIVED WHEN MY COMMISSION CAN NOT GIVEN

FROM COMPANY. HOW CAN UNDERSTAND TO CLIENT THAT COMPANY WILL GIVEN CLAIM MONEY ONLY 10 OR 15 DAYS KEPT DEATH

CERTIFICATE ?. I THINK COMPANY CLARIFY FIRSTLY AGENT COMMISSION PERIOD . 2 MONTHS OR MORE FOR MY COMMISSION NOT

RECEIVED. PLEASE KINDLY CONSIDER IT AND MY COMMISSION RELEASE. ALL AGENT WORK HARD FOR CLIENT CONVINCE..

FROM
MITESH MEHTA

Complaint against Premium Payment

My name is K. Vijaya Lakshmi, having the policy in Tata AIA.
My policy renewal date is 17th December 2018. As part of it i paid Rs.52250/-
through online mode using my brother's HDFC credit card at 10:56 A.M. on 17-Dec-18,
Again on the same date an amount of Rs.52250/- has been auto debited from my Indusind Bank account.
I might have opted for auto debit at the time of initiating the policy. But how could it be possible
to auto debt once i paid the amount using another mode. How can a software work with such a big
blunder BUG...? Can't the software verify whether the amount has already been paid or not ?
Is TATA AIA earning money by debiting amount twice from each customer.
Its been more than 8 days since i was not informed about debiting the amount twice. I didn't come to know
about this until i verified my account statement.

No proper office address or contact numbers

Holder of policy number C059662583
Im not able to find proper address or proper contact number of your branches online.i would want to withdraw my policy amount