Swiss Airlines Customer Care No. 1800 102 5838

Toll free Number(s): 
  • 1800 102 5838 (Mon-Sat 9am-6pm)
All India Number(s): 
  • 0124-4815 000 (India)

IVRS Menu No. 1800 102 5838

  • Press 1 : For reconfirmation
  • Press 2 : For miles & more
  • Press 3 : For lufthansa
  • Press 4 : For Swiss Airlines

Email

  • contactus [dot] india [at] swiss [dot] com (Customer Support)

Important Links

Install App

SWISS Service Center

Location Phone
Switzerland +41 848 700 700
Brazil +55 11 4700 8910
France +33 892 232 501
Germany +49 69 867 98 000
Italy +39 848 868 120
South Africa +27 860 040 506
Spain +34 901 116 712
USA/Canada +1 877 359 7947
Other countries +41 848 700 700

Baggage is not found

  • If your baggage is lost in your registered airport, the airport is fully responsible.
  • If your baggage is not found within 5 days, they need a detailed description of appearance of bag and the contents.
  • If your baggage is not found in 10 days after notification of the loss, you can fill the WorldTracer Form after that
    you may check the status of your delayed bag delivery and contact information with File Reference No.

Countrywise Contact Details

Location Number/Email Opening Hours
Albania +41 848 700 700 Mon-Sun 24hours
Argentina +54 11 3991 5960 Mon-Fri 09:00 - 18:00
English speaking service available 24/7
Australia +61 1300 290 365 Mon-Sun 24hours
Austria +43 810 81 08 40 Mon-Sun 24hours
Bahrain +973 178 287 61
+973 178 287 62
Fax- +973 178 277 42
Phone 3: +973 178 287 63
Mon-Fri/Sun 08:00 - 18:00
Sat 08:00 - 14:00
Belgium +32 78 15 53 19 Mon-Sun 24hours
Bosnia +387 3391 1575 Mon-Fri 08:30 - 17:00
Brazil +55 11 4700 8910 Service is available 24/7
Bulgaria +359 29 35 82 19

info [dot] bulgaria [at] swiss [dot] com
Mon-Fri 09:00 - 17:30
Canada +1 833 951 2504
TTY users: 711
Mon-Sun 24hours
China
(Mainland)
+86 40 08 82 08 80 Mon-Fri 09:00 - 18:00
Croatia +385 17 77 64 29 Mon-Fri 08:30 - 17:00
Cuba +41 848 700 700 Mon-Sun 24hours
Cyprus +357 77 788 116 24/7
Czech Republic +420 29 633 5613

info [dot] czechrepublic [at] swiss [dot] com
Mon-Fri 08:30 - 17:00
Denmark +45 70 10 50 64 Mon-Sun 24hours
Dominican Republic +41 848 700 700 Mon-Sun 24hours
Egypt +20 225803500
Fax- +20 2 25803539

cai [dot] service-team [at] dlh [dot] de
Mon-Thur/Sun 08:30 - 16:30
Finland +358 9 69 37 90 34
Fax- +358 9 69 37 92 05
Mon-Sun 24hours
France +33 157 324 652 Mon-Sun 24hours
Germany +49 69 867 98 000 Mon-Sun 24hours
Greece +30 210 300 43 39

info [dot] greece [at] swiss [dot] com
Mon-Sun 24hours
Hong Kong, China +852 28 46 63 10 Mon-Sun
Customer support is provided only in
English on weekends and holidays
(9:00-18:00)
Hungary +36 14 292 202

info [dot] hungary [at] swiss [dot] com
Mon-Fri 09:00 - 18:00
India 1800 102 5838

contactus [dot] india [at] swiss [dot] com
Mon-Sat 09:00 - 20:00
Indonesia +61 001 803 8526562 Mon-Fri 09:00 - 17:00
Iran +98 21 833 88 Mon-Wed/Sat/Sun 08:00 - 16:00
Ireland +353 169 90 806
Fax- +353 1 814 4063
-
Itlay +39 023 859 4283 Local calls rates apply, with no further charges
Between 23.00 and 08.00 customer support
is provided only in English or German
Japan +81 570 089 000
Fax- +81 3 5402 5249
Tel (from overseas): +81 3 5405 6821
FAX - (JPY15/3 min in Japan)
Mon-Fri 09:00 - 17:00
Jordan +962 6 520 01 80
Fax- +962 6 520 01 89
Mon-Thur/Sun 09:00 - 17:00
Kenya +254 800 723 935

nboggteam [at] dlh [dot] de
24/7
Korea, Republic Of +41 848 700 700 -
Kuwait +971 4 389 8100
fax- +971 4 381 61 71
Mon-Wed/Sun 09:00 - 17:30
Latvia +358 969 379 034 -
Labanon +961 1 347 007 Mon-Fri 08:30 - 16:30
Luxembourg +352 34 20 808 981 -
Malaysia +60 3 2053 1898 Mon-Fri 09:30 - 17:30
Maldives +91 22 67 13 72 00 Mon-Sat 09:00 - 17:30
Malta +356 212 52020 -
Mauritius +41 848 700 700 -
Mexico +41 848 700 700 -
Montenrgro +381 114 30 01 60 Mon-Fri 08:30 - 17:00
Morocco +41 848 700 700 -
Natherlands +31 207003707 -
New Zealand +64 800 94 52 20
fax- +64 9 377 27 66
Mon-Fri 09:00 - 17:00
North Macedonia +381 11 33 47 641

info [dot] serbia [at] swiss [dot] com
Mon-Fri 08:30 - 17:00
(Serbian language only)
Norway +47 81 00 00 12 -
Oman +968 80077452

agencysupport [dot] gcc [at] dlh [dot] de
Mon-Thur/Sun 09:00 - 19:00
Pakistan 00-800-01-001
+92 8558058488

agencysupport [dot] gcc [at] dlh [dot] de
Mon-Sun 10:00 - 20:00
Philippiness +63 285 40 1054 Mon-Fri 09:00 - 18:00
Poland +48 22 512 39 21

info [dot] poland [at] swiss [dot] com
Mon-Fri 08:30 - 17:00
Portugal +351 800 210 465 Mon-Fri 09:00 - 17:00
Qatar +971 4 389 8100
Fax- +971 4 381 61 71
Mon-Thur/Sun 09:00 - 17:30
Romania +40 21 655 07 24
English 24 hours: +41 848 700 700
Mon-Fri 09:00 - 17:30
Russian Federation +7 495 411 84 43 Mon-Fri 09:00 - 16:00
Serbia +381 114 30 01 60

info [dot] serbia [at] swiss [dot] com
Mon-Fri 08:30 - 17:00
Singapore +65 68 23 20 10 -
Slovakia +421 250 112 128

info [dot] slovakia [at] swiss [dot] com
Mon-Fri 08:30 - 17:00
Solvenia +386 18 88 86 11 Mon-Fri 08:30 - 17:00
South Africa +27 21 672 2319 24/7
Span +34 930 22 80 27 -
Barcelona +34 930 22 80 27
+34 900 03 10 82
(toll free)
-
Palma de Mallorca +34 930 22 80 27
+34 900 03 10 82
(toll free)
-
Valencia +34 930 22 80 27
+34 900 03 10 82
(toll free)
-
Màlaga +34 930 22 80 27
+34 900 03 10 82
(toll free)
-
Madrid +34 930 22 80 27
+34 900 03 10 82
(toll free)
-
Shri Lanka +94 1 12 43 54 03
Fax- +94112329092
Mon-Sat 08:30 - 17:00
Sweden +46 8 58 77 04 45 -
Switzerland +41 848 700 700 Mon-Sun 24hours
Taiwan, China +886 2 23 25 88 61
Fax- +886 2 23 25 22 61
Mon-Fri 09:00 - 18:00
Tanzania +254 202666969
+254 202666968

For Reservations and Ticketing related
topics: habari [at] dlh [dot] de
-
Thailand +66 2 056 6868
Fax- +66 2 664 2808
Mon-Fri 08:30 - 17:30
Tunisia +41 848 700 700 -
Turkey +90 212 375 59 35 Mon-Fri 09:00 - 18:00
Ukraine (kiev) +380 893 240 949 Mon-Fri 09:00 - 18:00
Sun/Sat 09:00 - 17:00
United Arab Emirates +971 600595556 Mon-Thur 09:00 - 19:00
Fri 09:00 - 17:30
United Kingdom +44 345 601 0956
Fax- +44 20 73 65 24 73
24 hours
USA +1 833 626 0737
Hotline telephone number for post travel
and disability (DOT Part 382) related issues:
+1 855 254 1842 (toll free)
24 hours
Vietnam
(Ho. Chi Minh City)
+84 28 3827 9858 Mon-Fri 08:30 - 17:00

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