Swiss Airlines Customer Care No. 1800 102 5838

Toll free Number(s): 
  • 1800 102 5838 (Mon-Sat 9 am to 6 pm)
  • 0008004420044(Web Check-in Problem)
All India Number(s): 
  • 022- 6685 9051 (Mumbai Airport )
  • 011- 4963 8951 (Delhi Airport)
  • 0124-4815 000 (India)

Important Links

Online Check-in

Download Mobile App

Lufthansa Group

Complete contact form

Media Relations

Swiss International Air Lines Ltd.
Corporate Communications
PO Box
8059 Zürich Flughafen/Schweiz
Hotline: +41 44 564 44 14

Contact form

Contacts departments

For other matters, please contact the relevant department:
Bookings: Service Center
Applications: SWISS Jobgate–– external link
Sponsoring: partnershipmarketing [at] swiss [dot] comContact form
Advertising: advertising [at] swiss [dot] com
SWISS head office: +41 (0)848 700 700

SWISS Service Center

Location Phone
Switzerland +41 848 700 700
Brazil +55 11 4700 8910
France +33 892 232 501
Germany +49 69 867 98 000
Italy +39 848 868 120
South Africa +27 860 040 506
Spain +34 901 116 712
USA/Canada +1 877 359 7947
Other countries +41 848 700 700

Airports In India

Location Name Contact Opening Hours Web Check-in Address Fax
Mumbai Chhatrapati Shivaji Maharaj International Airport - T2 022- 6685 9051 to 022- 6685 9056 All days (0930hrs to next day 0400hrs) 0008004420044 (only in english) 24 hours  Chhatrapati Shivaji Maharaj International Airport - T2 Level 3, E8-3073
Sahar, Mumbai 400099, India
 022- 6685 9059
Delhi Indira Gandhi International - Terminal 3 011- 49638951 to 011- 49638954 All days (09:30hrs to next day 04:00hrs) 0008004420044 (only in english) 24 hours  Swiss International Air Lines Ltd.
Room Number 24, Office Level 04,
Indira Gandhi International Airport,
Terminal 3.
New Delhi 110037
India.
011- 49638955

Countywise Contact Details

Country Booking Enquiries Airport Ticket Office/City
 Switzerland Geneva
Telephone
+41 848 700 700
Geneva airport
Ticket desk Switzerland
Daily 05:00-20:00 hours
Lugano
Telephone
+41 848 700 700
24 hours
Airport Lugano
Via Aeroporto
6982 Agno
Daily 06:30-18:45
Zurich
Telephone
+41 848 700 700
24 hours
Airport Terminal 1
Travel Office Sales
Daily 06:00-22:00 hours

Bahnhofstrasse 25
Mon-Fri 08:30-18:00 hours
Sat 09:30-16:00 hours
  Swiss International Air Lines
Customer Feedback Services
P.O. Box
8010 Zurich
Switzerland


Your issue is important to us.

If you have any comments, praise or criticism
concerning earlier flights, please contact us
by using the contact form.
Albania Tirana
Telephone
+41 848 700 700
24 hours
 
Argentina Buenos Aires
Tel: +54 11 2039 7110
Mon-Fri 09:00-18:00 in Spanish
24/7 service in English
 
Australia Sydney
Tel:+61 1300 290 365
24 hours
 
Austria Vienna
Tel: +43 810 81 08 40
24 hours
 
Bahrain Bahrain
Tel:+973 178 287 61
Tel: +973 178 287 62
Tel: +973 178 287 63
Fax: +973 178 277 42
Sun-Thu 08:00-18:00
Sat 08:00-14:00
c/o Lufthansa German Airlines
Kanoo Travel Centre
Umm al Hassan
Manama
Sun-Thu 08:00-18:00
Sat 08:00-14:00
Belgium Brussels
Tel: +32 78 15 53 19 (local number)
24 hours
 
Bosnia & Hercegovina Sarajevo

Tel: +387 5523 3980
E-Mail: servisni [dot] centar [at] swiss [dot] com
Mon-Fri 08:30-17:00
 
Brasil Sao Paulo
Tel: +55 11 4700 8910

Portuguese:
Mon–Fri: 8:00-19:00, Sat–Sun 9:00-17:00
English 24/7
 
Bulgaria Sofia
Tel: +359 29 35 82 19
Email:info [dot] bulgaria [at] swiss [dot] com
Mon-Fri: 09:00-17:30
 
Canada All airports in Canada
Tel: +1 877 359 79 47
TTY users: 711
24 hours
 
China(mainland)

Beijing
Tel: +86 40 08 82 08 80
Fax: +86 21 63 40 66 78
Daily 09:00-19:00

Macao
Tel: +853 28 71 36 36
Fax: +853 28 71 31 21
Mon-Fri 09:00-18:00
Sat 09:00-13:00

Shanghai
Tel: +86 40 08 82 08 80
Fax: +86 21 63 40 66 78
Daily 09:00-19:00

 
Croatia

Split
Tel: +385 17 77 64 29
Email:servisni [dot] centar [at] swiss [dot] com
Mon-Fri 08:30-17:00

Zagreb
Tel: +385 17 77 64 29
Email:servisni [dot] centar [at] swiss [dot] com
Mon-Fri 08:30-17:00

 
Cuba Varadero
Tel: +41 848 700 700 (Swiss number)
24 hours
 
Cyprus Larnaca
Tel: +30 210 300 4339
24 hours
 
Czech Republic Prague
Tel: +420 29 633 5613
E-Mail: info [dot] czechrepublic [at] swiss [dot] com
Mon-Fri 08:30-17:00
 
Denmark Copenhagen
Tel: +45 70 10 50 64
24 hours
 
Dominican Republic

Puerto Plata
Tel: +41 848 700 700 (Swiss number)
24 hours

Punta Cana
Tel: +41 848 700 700 (Swiss number)
24 hours

 
Egypt All airports in Egypt
Tel: +20 225803500
Fax: +20 2 25803539
Email: cai [dot] service-team [at] dlh [dot] de
Sun-Thu 08:30-16:30
 
Finland Helsinki
Tel: +358 9 69 37 90 34
Fax: +358 9 69 37 92 05
24 hours
 
France All airports in France
Tel:+33 157 324 652
24 hours
 
Germany All airports in Germany
Tel: +49 69 867 98 000
24 hours
 
Greece All airports in Greece
Tel: +30 210 300 43 39
Email: info [dot] greece [at] swiss [dot] com
24 hours
Swiss International Air Lines
Customer Service
Kifissias Ave. 248
GR-15231
Chalandri, Athen
Greece
Hong Kong, China Hong Kong
Tel: +852 28 46 63 10
Fax: +86 21 63 40 66 78
Daily 09:00-19:00
 
Hungary Budapest
Tel: +36 14 292 202
Email: info [dot] hungary [at] swiss [dot] com
Mon-Fri 08:30-17:00
 
India India
Tel: +91 1244815000
Mon-Sat 09:00-18:00
 
Indonesia Jakarta
Tel: +61 001 803 8526562 (Toll Free)
Mon-Fri 09:00-17:00
 
Iran Tehran
Tel: +98 21 833 88
Fax: +98 21 88 10 46 50
Sat-Wed 08:00-16:00
c/o Lufthansa German Airlines
1st floor, No.2208, Vali Asr Ave.
Above Dr.Beheshti Ave.
Tehran 1433885146
Sat-Wed 08:00-16:00
Ireland Dublin
Tel:1890 20 05 15
(local number only reachable from within Ireland)
Fax: +353 1 814 4063
24 hours
 
Israel Tel Aviv
Tel:+972 3 905 80 49
Email: contact [dot] telaviv [at] dlh [dot] de
Sun-Thu 08:30-17:00
 
Italy All airports in Italy
Tel:+41 44 511 1447
24 hours
 
Japan Tokyo
Tel: +81 570 089 000
Tel (from overseas): +81 3 5405 6821
Fax: +81 3 5402 5249 (JPY15/3 min in Japan)
Mon-Fri 09:00-18:00
Weekend and Holiday 09:00-17:00
 
Jordan Amman
Tel: +962 6 520 01 80
Fax: +962 6 520 01 89
Sun-Thu 09:00-17:00
c/o Lufthansa German Airlines
Shmeisani Area
Abdul Hameed Sharaf 48,
Al Naji Building
P.O. Box 830445, Amman 11183
Sun-Thu 08:30-17:00
Kenya

Mombasa
Tel: +254 800 723 936
Mon-Fri 08:30-17:00
nboggteam [at] dlh [dot] de

Nairobi
Tel: +254 800 723 936
Mon-Fri 08:30-17:00
nboticketteam [at] dlh [dot] de

 

 

SWISS City ticket office
1st floor, Regal Plaza
Limuru Road, Parklands
Nairobi
Mon-Fri 08:30-17:00

Kuwait Safat
Tel: +971 4 389 8100
Fax: +971 4-381 61 71
Sun-Thu 09:00–17:30
Swiss International Air Lines
Dubai World Trade Center,
18th floor
P.O.Box 29322,
Shk Zayed Road, Dubai.
United Arab Emirates
Sun-Thu 09:00-17:30
Lebanon Beirut
Tel: +41 848 700 700 (Swiss number)
24 hours
 
Latvia Riga
Tel: +371 661 636 8124 hours
 
Luxemburg Luxemburg
Tel: +352 34 2080 83 70
24 hours
 
Macedonia

Ohrid
Tel: +381 11 33 47 641
(Serbian language only)
Email: info [dot] serbia [at] swiss [dot] com
Mon-Fri 08:30-17:00

Skopje
Tel: +381 11 33 47 641
(Serbian language only)
Email: info [dot] serbia [at] swiss [dot] com
Mon-Fri 08:30-17:00

 
Malaysia Tel: +60 3 2053 1898
Mon-Fri 09:30-17:30
 
Maldives Male
Tel: +91 22 67 13 72 00
Mon-Sat 09:00-17:30
 
Malta Valletta
+356 27781639
24 hours
 
Mauritius Mauritius
Tel: +41 848 700 700 (Swiss number)
24 hours
 
Mexico

Mexico City
Tel: +41 848 700 700 (Swiss number)
24 hours

Cancun
Tel: +41 848 700 700 (Swiss number)
24 hours

 
Montenegro Podgorica
E-Mail: servisni [dot] centar [at] swiss [dot] com
Mon-Fri 08:30-17:00
 
Morocco All airports in Morocco
Tel: +34 91 276 85 74
Fax: +34 91 393 64 22
24 hours
 
Netherlands Amsterdam
Tel: +31 207003707
24 hours
 
New Zealand Auckland
Toll free Tel. within NZL: +64 800 94 52 20
Fax: +64 9 377 27 66
Mon-Fri 09:00 – 17:00
 
Norway Oslo
Tel: +47 81 00 00 12
24 hours
 
Oman Muscat
Toll free Tel: +968 80077452
Sat-Thu 09:00-19:00
Email: agencysupport [dot] gcc [at] dlh [dot] de
 
Pakistan Tel: 00-800-01-001/ +92 8558058488
Sat-Thu 10:00-20:00
Email: agencysupport [dot] gcc [at] dlh [dot] de
 
Philippines Manila
Tel: +63 2 626 3760 (Local)
Mon-Sun 09:00-18:00
 
Poland Warsaw
Tel: +48 22 512 39 21
Email:info [dot] poland [at] swiss [dot] com
Mon-Fri 08:30-17:00
 
Portugal

Funchal
Tel: +351 80 820 04 87
Mon - Fri 09:00 - 17:00

Lisbon
Tel: +351 80 820 04 87
Fax: +351 21 841 38 79
Mon - Fri 09:00 - 17:00

PortoTel: +351 80 820 04 87
Mon - Fri 09:00 - 17:00

 
Qatar Doha
Tel: +971 4 389 8100
Fax: +971 4 381 61 71
Sun-Thu 09:00–17:30
Swiss International Air Lines
Dubai World Trade Center,
18th floor
P.O.Box 29322,
Shk Zayed Road,
Dubai.United Arab Emirates
Sun-Thu 09:00-17:30
Romania

Bukarest
Tel national: +40 21 655 07 24
Email:info [dot] romania [at] swiss [dot] com
Mon-Fri 09:00-17:30

Tel international: +41 848 700 700 (Swiss number)
24 hours, English language only

 
Russia

Moscow
Tel: +7 495 411 84 43
Mon-Fri 09:00-20:00
Sat-Sun 09:30-18:00

St. Petersburg
Tel: +7 495 411 84 43
Mon-Fri 09:00-20:00Sat-Sun 09:30-18:00

 
Saudi Arabia

Al Khobar
Tel: +971 4 389 8100
Fax: +971 4 381 61 71
Sun-Thu 09:00–17:30

 

 

Jeddah
Tel: +971 4 389 8100
Fax: +971 4 381 61 71
Sun-Thu 09:00–17:30

 

 

Riyadh
Tel: +971 4 389 8100
Fax: +971 4 381 61 71
Sun-Thu 09:00–17:30

Swiss International Air Lines
Dubai World Trade Center,
18th floor
P.O.Box 29322,
Shk Zayed Road, Dubai.
United Arab Emirates
Sun-Thu 09:00-17:30

Swiss International Air Lines
Dubai World Trade Center,
18th floor
P.O.Box 29322,
Shk Zayed Road, Dubai.
United Arab Emirates
Sun-Thu 09:00-17:30

Swiss International Air Lines
Dubai World Trade Center,
18th floor
P.O.Box 29322,
Shk Zayed Road, Dubai.
United Arab Emirates
Sun-Thu 09:00-17:30

Serbia

Belgrade
Tel: +381 114 30 01 60
Email:info [dot] serbia [at] swiss [dot] com
Mon-Fri 08:30-17:00

Pristina
Tel: +381 114 30 01 60
Email:info [dot] serbia [at] swiss [dot] com
Mon-Fri 08:30-17:00

 
Singapore Singapore
Tel: +65 68 23 20 10
24 hours
 
Slovakia Bratislava
Tel: +421 250 112 128
Email:info [dot] slovakia [at] swiss [dot] com
Mon-Fri 08:30-17:00
 
Slovenia Ljubljana
Tel: +386 18 88 86 11
Email:servisni [dot] centar [at] swiss [dot] com
Mon-Fri 08:30-17:00
 
South Africa

Cape Town
Tel: +27 860 040 506
(International number)
24 hours

Johannesburg
Tel: +27 860 040 506
(International number)
24 hours

Swiss International Air Lines
Customer Service
P.O. Box 299
Parklands 2121
South Africa
South Korea Seoul
Tel: +41 848 700 700
24 hours
 
Spain

Barcelona
Tel: +34 901 11 67 12 (only local call)
Fax: +34 93 298 39 39
24 hours

Fuerteventura
Tel: +34 901 11 67 12 (only local call)
Fax: +34 91 393 64 22
24 hours

Ibiza
Tel: +34 901 11 67 12 (only local call)
Fax: +34 91 393 64 22
24 hours

Jerez de la Frontera
Tel: +34 901 11 67 12 (only local call)
Fax: +34 91 393 64 22
24 hours

Lanzarote
Tel: +34 901 11 67 12 (only local call)
Fax: +34 91 393 64 22
24 hours

Las Palmas
Tel: +34 901 11 67 12 (only local call)
Fax: +34 91 393 64 22
24 hours

Madrid
Tel: +34 901 11 67 12 (only local call)
Fax: +34 91 393 64 22
24 hours

Màlaga
Tel: +34 901 11 67 12 (only local call)
Fax: +34 95 204 81 86
24 hours

Menorca
Tel: +34 901 11 67 12 (only local call)
Fax: +34 91 393 64 22
24 hours

Palma de Mallorca
Tel: +34 901 11 67 12 (only local call)
Fax:+34 97 178 91 02
24 hours

Tenerife
Tel: +34 901 11 67 12 (only local call)
Fax: +34 91 393 64 22
24 hours

Valencia
Tel: +34 901 11 67 12 (only local call)
Fax: +34 91 749 76 17
24 hours

 
Sri Lanka Colombo
Tel: +94 1 12 43 54 03
Fax: +94112329092
Mon-Fri 08:30-17:00
Sat 09:00-12:00

c/o Baurs Airservices Ltd.
Baurs Building
5 Upper Chatham Street
Mon-Fri 08:30-17:00
Sat 09:00-12:00

Swiss International Air Lines
Customer Service
Urmi Estate, 10th Floor
95 Ganpatrao Kadam Marg,
Lower Parel West,Mumbai–400013 India

Sweden Stockholm
Tel: +46 8 58 77 04 45
24 hours
 
Taiwan, China Taipei
Tel: +886 2 23 25 88 61
Fax: +886 2 23 25 22 61
Daily 09:00-19:00
c/o World Express
Inc.12F, No. 4, JenAi Road, Sec 4
Taipei
Mon-Fri 09:00-12:30, 13:30-18:00
Tanzania

Dar es Salaam
Tel: +255 22 551 00 20
Mon-Fri 08:00-16:30
Sat 08:30-12:30

Kilimanjaro
Tel: +255 22 551 00 20
Mon-Fri 08:00-16:30
Sat 08:30-12:30

 

 


SWISS City Ticket Office
Acacia Estate
Kinondoni Road 84
P.O. Box 2109
Mon-Fri 08:00-16:30
Sat 08:30-12:30
habari [at] swiss [dot] com

Swiss International Air Lines
Customer Service
P.O. Box 2109
Dar Es Salaam
Tanzania

Thailand

Bangkok
Tel: +66 2 056 6868
Extension 2
Fax:+66 2 664 2808
Mon-Fri 8:30-17:30

Phuket
Tel: +66 2 056 6868
Extension 2
Fax:+66 2 664 2808
Mon-Fri 8:30-17:30

 

 

 

Swiss International Air Lines
Customer Service
Suvarnabhumi International
Airport Room T5-027-C
Main terminal 99 Moo 10 Bangna-trad highway
KM 15 Rachathewa bangphli
10540 Samutprakarn
Thailand

Tunisia

Djerba
Tel: +41 848 700 700 (Swiss number)
24 hours

Enfidha
Tel: +41 848 700 700 (Swiss number)
24 hours

Monastir
Tel: +41 848 700 700 (Swiss number)
24 hours

 
Turkey All airports in Turkey
Tel: +90 212 375 59 35
Mon-Fri 09:00-18:00

Swiss International Air Lines
Customer Service
Ozsezen Is Merkezi
Buyukdere Cad No. 122 C Blok
Kat 5 Zincirlikuyu 34394
Istanbul Turkey

Ukraine Kiev
Tel: +380 893 240 610
Mon-Fri 09:00-18:00
Sat-Sun 09:00-17:00
 
United Arab Emirates Dubai
Tel: +971 4 389 8100
Fax: +971 4 381 61 71
Sun-Thu 09:00–19:00
Swiss International Air Lines
Dnata building
Sheik Zayed Road, Dubai
United Arab Emirates
Sun-Thu 09:00-19:00
United Kingdom All airports in the United Kingdom
Tel: +44 345 601 09 56
Fax: 020 73 65 24 73
24 hours
If you live in a country within the EU,
an Online Dispute Resolution platform has been set up.
You can find out more on the UK Contact page.
USA All airports in the USA
Tel: +1 877 359 79 47
24 hours
Swiss International Air Lines
Customer Service
1640 Hempstead Tpke
East Meadow, NY 11554
United States of America
Customer Service

Hotline telephone number for post travel
and disability (DOT Part 382) related issues:
+1 855 254 1842 (toll free)

Aviation Consumer Proctection Division
U.S. Department of Transportation

http://airconsumer.dot.gov
Aviation Consumer Protection Division,
C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
Vietnam Ho Chi Minh City
Tel: +84 28 3827 9858
Mon-Fri 08:30-17:00
 

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