Lufthansa Airlines Customer Care Number 1800 102 5838

Organization: 
Toll free Number(s): 
  • 1800 102 5838 (Toll free within India)

Important Links

Contact Support

Country Contact No. Email
Albania
+355 4450 0295
 
Algeria
+213 0982424242
lufthansa [dot] algerie [at] dlh [dot] de
Argentina
+54 11 39915953
reservas [dot] argentina [at] lufthansa [dot] com
Armenia
+374 60 680081
 
Australia
+61 283499694
 
Austria
+43 7203800523
 
Azerbaijan
+994-124907050
 
Bahrain
+973 16548922
 
Belarus
+375 17 292 89 99
 
Belgium
+3226200888
 
Bosnia
+387 63 990 001
 
Brazil Brazil +55 11 3878 8151

+55 21 3500 1471
atendimento [dot] brasil [at] lufthansa [dot] com
Bulgaria
+ 359-2935-8210
 
Canada
+1 833 9512503
 
Chile
+56 2 26188333
reservas [dot] sudamerica [at] lufthansa [dot] com
China (Mainland)
+86 4008 868 868*
 
Colombia
01800 518 3344*
(Toll free number available within Colombia only)
reservas [dot] colombia [at] lufthansa [dot] com
Cost Rica
+506 25397394
reservas [dot] centroamerica [at] lufthansa [dot] com
Crotia
+385 72 220 220
 
Cyprus
+357 777 88 116
 
Czech Republic
+420 296 335 612
 
Denmark
+45 43326774
 
Ecuador
1-800-000550*
*Phone number cannot be reached outside Ecuador
reservas [dot] latinoamerica [at] lufthansa [dot] com
Egypt
+202 25803500
cai [dot] service-team [at] dlh [dot] de
EI Salvador
+503 21368404
reservas [dot] centroamerica [at] lufthansa [dot] com
Estonia
+372 6868 800
 
Ethiopia
+251 11 551 5666
addgtsal [at] dlh [dot] de
Finland
+358 972522556
 
France
+33 170 48 91 70
 
Georgia
+995 32 247 3990
 
Germany
+49 (0) 69 86 799 799
 
Greece
+30 211 1211712
Fax: +30 210 6175225
 
Guatemala
+502 2366 6274
 
Honuras
+504 2235 7469
 
Hong Kong, China
+852 2868 2313*
*Customer support is provided only in
English on weekends and holidays (9:00-18:00).
 
Hungary
+361 429 2200
 
Iceland
+354 800 7556
 
India
1800 102 5838*
*toll free within India
 
Indonesia
001 803 852 6562*
Closed on Saturdays, Sundays and public
holidays. (customer support in English only)
 
Iran
+98 21 83388
Fax:
+98 21 88104654
thrgr [at] dlh [dot] de
Ireland
+353 1 533 9956
 
Israel
+972-39058049
 
Italy
+39 089 9198000*
*Local calls rates apply, with no further charges
Between 23.00 and 08.00 customer support is
provided only in English
 
Japan
0570-089-000*
within Japan; service language: Japanese and English

+81-3-4333-7656**
*from abroad; service language: Japanese and English
 
Jordan
+962-65200180
Fax: +962-652 00 189
lufthansaamman [at] dlh [dot] de
Kazakhstan
+7 727 349 72 02
 
Kenya
+254 798 471121
+254 798 471123
nboticketteam [at] dlh [dot] de
Korea
+82-26022 4228
 
Kosovo
+383-38403015
 
Kuwait
+965-2228 5886
info [dot] ae [at] dlh [dot] de
Latvia
+371-6785 2199
 
Lebanon
+961-1347007
Fax: +961 1 349001
beyteam [at] dlh [dot] de
Libya
+216 71 966 160
sales [dot] tunis [at] dlh [dot] de
Lithuania +370-5205 1183  
Luxembourg
+352-3420 8089 80*
*For assistance in German/ French.
 
Malaysia
+60-32053 1898
 
Malta
0035621252020*
*Call to Malta landline network, charges vary
according to provider. Customer support in
English only.
 
Mexico
+52-5550913140
reservas [dot] mexico [at] lufthansa [dot] com
Moldova
080061703*
*from within Moldova only.
 
Montenegro
+381-11 430 0164
 
Moroco
+212-520485010
lufthansa [dot] maroc [at] dlh [dot] de
Netherlands
+31-20 721 9242*
 (Standard phone charges apply.)
 
New Zealand
+64-99179866
 
Nicaragua
+505-2266 8517
 
Nigeria
+234-14612222
abujareservations [at] dlh [dot] de
North Macedonia
+ 359-2935 8210
 
Norway
 +47-24140550
 
Oman
+968-80077452
 
Other Countries
+49 69 86 799 799
 
Panama
+507 833-9737
reservas [dot] panama [at] lufthansa [dot] com
Paraguay
+54 11 3991 5957
reservas [dot] sudamerica [at] lufthansa [dot] com
Peru
+51 1708 6759
reservas [dot] latinoamerica [at] lufthansa [dot] com
Philippines
+63-28540 1054
 
Poland
+48 22 512 3917
Fax: +48 22 338 1302
 
Portugal
+351 800 210 466
 
Qatar
8000289 (Toll Free / available from within Qatar only)
FAX: +971 4389 8200
 
Romania
+40 21 655 0719*
 
Russian Federation +7 495 411 8444*  
Saudi Arabia
8008501284
+971-4389 8471 from abroad
info [dot] sa [at] dlh [dot] de
Serbia
+381 11 430 0164
 
Singapore
+65 66709749
 
Slovakia
+421 250 112 125
 
Slovania
+386 82 880 160
 
South Africa
+27 0800 00 7491
 
Spain
+34 900031081 (Toll free no. within spain)
+34 910878029
 
Sudan
00249 183 771322
Fax:
00249 183 771361
lufthansa [dot] sudan [at] dlh [dot] de
Sweden
+46 851761589
 
Switzerland
+41 435 478 631
 
Taiwan, China
+886-22325 8861
 
Thailand
+66-20566868
 
Tunisia
+21-631378149
lufthansa [dot] tunisie [at] dlh [dot] de
Turkey
+90-212 375 59 32
 
Ukrain
+38-089 324 09 96
 
UAE
+971-600595556
info [dot] ae [at] dlh [dot] de
United Kingdom
+44-371 945 9747*
From within the UK only.

+44-371 945 9124 (baggage tracing)
 
Uruguay
000413-598-4894*
From within Uruguay only
reservas [dot] sudamerica [at] lufthansa [dot] com
USA
+1-800 - 645 38 80
 
Venezuela
+57-601 794 5939
reservas [dot] venezuela [at] lufthansa [dot] com
Vietnam
+84-28 3829 8529
Lufthansa [dot] vn [at] dlh [dot] de
Yemen
00967-1213400
00967-1219252
FAX:
00967-1207194
 

Corporate headquarters

Deutsche Lufthansa Aktiengesellschaft
Venloer Straße 151-153
D-50672 Cologne
Germany

Social Sites


Comments

Refund

We bean waiting for months and months regarding canseld flight but not refund and can't evenly contact uk helpline office very poorly?

incorrect refund

Dear Lufthansa Customer Service Team,

I wanted to cancel my flight from the US to Germany because an important meeting at the US consulate in Germany was moved to another location.

During the cancelation process on May 19th (more than 30 days before departure), there was no information given on the cancellation conditions.

Only a short note was written saying

“Cancellation acknowledgment – Important notices

If your ticket fare allows any refunds, the amount will be calculated and recredited to your account.

If an administrative fee applies, this will be debited to your account separately”

Then with one click the flight was cancelled without requesting any cross-checks and no information on the actual refund which will be provided.

According to my experience with other airlines (Spirit, S7, American, etc.), the cancellation conditions are either written on the site when you click "ticket cancellation".

As an alternative, a REQUEST is sent to cancel the ticket and then the conditions are sent to my email and I decide whether these conditions are suitable him or not.

We did not find any cancellation conditions, and on May 20, $123.67 dollars were refunded and we lost more than $1,500(ticket price was $1713.57)!

If we had known about such inadequate ticket cancellation conditions and process, we would not have canceled the ticket!

The operator said that our case was already closed, and if we had called and asked to stop the cancellation of the ticket before the refund went through, then it would still be possible to do something.

HOW could we find out with these confusing and untransparent cancellation conditions how much we would actually get back BEFORE the refund was issued?

I wanted to cancel the ticket very early on and wanted to see the conditions first! And now it went though quickly without any chance for us to review it.

This is a huge amount for us!

Is there anything that can be still done?

We would also take the old ticket again and then fly to the wrong city and the wrong date!

I always loved traveling with Lufthansa and this would have been my first flight home after the COVID pandemic.

Now, I need to cancel the trip and will certainly not fly with Lufthansa again!

No refund

no refund on cancellation.
poor service.
no customer care service.
no proper guidance.
negative rating

Flight refund not yet received

I had raised this issue multiple times yet there is no response from the lufthansa team.
I need you guys to look into the issues as it’s been exactly a month since we cancelled the flight and your standard refund time is 10working days.
It’s really concerning and disappointing this kind of negligence from your side.
I have filled in the feedback form and also sent a mail and called more than 10 times.
Worst service

No response from Lufthansa for lost baggage

On reaching Delhi from Seattle via Frankfurt on 26 Jun 2019, I found one of my checked in baggage missing. Lost baggage complaint was filed vide ref DELLH79570. Initially I got reply from customer relations and was given customer Feedback ID. But after that I am not getting any response to my emails from Lufthansa. It is more than 105 days now.

Irresponsible Lufthansa

They don't respond bro, never in life book with Lufthansa,

They don't have control over any other departments and all work like lala company

Web check in

Not able to do web check in
Wanted to know whether my ticket valid for PNR -
N5OZCT
Booked from MAKE MY TRIP

Confirmation of journey .

We have traveled to & fro from Delhi to Houston via Frankfurt in your airlines on 5th Jan 2017 (from delhi to Houston)and return journey on 7th or 8th April 2017.Now I require a confirmation of journey urgently. I shall be highly obliged if you kindly send me the confirmation at your earliest. Our passport nos are J8944926 and J8937621.

Swapan Kumar ray & Rita Ray.

CHANGE NAME ON TICKET SPELT IN ERROR

: MR JAYDEV SASHIKANT VAGHMARIA

Good day to you

Please kindly note that the spelling of the name is incorrect and should read

BOOKING REF : VYEJN8

VAGHMARIA / JAYDEV SASHIKANTMR

Kind Regards
Heather Vosloo
Galaxy Travel Bureau (Private) Limited

Cancellation of boarding flight i.e. from Baroda to Mumbai

my booking ID is IN1B1545801865170

Cancellation of boarding flight i.e. from Baroda to Mumbai

I have booked my flight from Baroda to Toronto on 8th April, 2019. The flight from Baroda to Mumbai is being operated by Jet Airways and I am in receipt of an e-mail regarding cancellation of flight. If, I claim for refund of my flight, than entire booking is cancelled i.e my onward booking from Mumbai to Toronto is also canceeled? What should I do? It may please be noted that there is no such option for cancellation of partial booking.

Wrong meal served, Delayed baggage

I am highly disappointed with the on-board service provided on the my flight from Newark -Munich starting 4th March ‘19 (LH413). The crew provided me with Non- Vegetarian food despite of clearly mentioning my requirement of Asian -Vegetarian meal. As i started eating i figured out that I have been served meat. I vomitted on the flight and was really annoyed that how can the crew ignore my requirement. On asking they simply said we don’t have Asian Vegetarian meal. This is unacceptable. Not only my health deteriorated because of the carelessness but also my religious sentiments were hurt. How can such a reputed airlines show such a high degree of ignorance. I need an answer how are you going to undo what I have gone through????

Secondly on arriving to Mumbai airport via flight LH766 on 5th March they report me that my luggage is missing. Now , going through the trauma on my on board flight this was the last thing I expected reaching back. I had meetings to attend but no clothes and documents to take along as my luggage was missing. So I am expected to first do shopping and leave all the important works at hand. It’s highly unacceptable to think that this airlines doesnt value it’s customers and their preferences.Its been 2 days and my luggage is still not arrived. Lufthansa airlines is this how you provide your services???

paid but no reservation

I have paid ... i have my credit card bill. I have no reservation email from Lufthansa, only a Lufthansa recommendation.... I have sent them a feedback, I hope a speedy resolution.....

stole expensive items

i was coming from canada via frankfurt to new delhi. when I reached delhi I came to know that my baggage has been missing. eventually I got my baggage after 2 days, they were saying that they missed my luggage at frankfurt anyhow when I received my baggage, My original lock was broken and my iphone 8s was stolen from my beg. I dont know whether its people from Delhi airport who stole or its lufthansa airlines who stole my expensive phone.

one more thing I would like to say is delhi airport is the worst airport and staff is terrible. all of them are thieves and just try to rip you off somehow. well this time , i ve been targeted.
good luck.

I don't have last name on passport

Please let me know what should I do for international booking .

Thank you

LUFTHANSA NOT HONOURING EUROS REFUND COUPONS GIVEN TO US

REMINDER 2 :
DISCRIMINATION BETWEEN FELLOW PASSENGERS ON THE SAME FLIGHT DELAYED & OVERBOOKED FROM TORONTO TO MUNICH TO LONDON TO MUMBAI
2. DISCRIMINATION BETWEEN INDIANS BASED IN MUMBAI & BASED IN CANADA

3. WHY WAS HE PAID ? WHY ARE WE UNPAID
DISCRIMATION & SELECTIVE REFUND.

4. WHY ARE OUR VALID COUPONS NOT BEING HONOURED BY LUFTHANSA.

TO HONOUR YOUR 3 VALID LUFTHANSA 600 EUROS PER REFUND COUPON.
IMMEDAITELY

Baghage

I fly from bengaluru to barcelona , and i need to have excess luggage information . The info in the web is confused. I yry to call lufthansa begaluru and the man who answer the phone he hang up whithout listen me twice. I lost mire yhan 1 hour trying to contact , but is awful. Last time was at 10’06 am on 4 december. Never expected this reaction from Lufthansa .

Regarding Transit through Munich & FRANKFORT

My Name is Andrews, I have booked myfamily ticket in Lufthansa airline to go to Chennai through

UK-> munich( 10 hours layover)->Frankfort-> chennai

I am really confused, do I need any additional visa for travelling through Munich and Frankfort.

Or transit will be taken care by lufthansa where don't need to worry about it.

Please advice me.

Lost Luggage

Dear all,

I'm now in Jaipur but I think my luggage is still in Delhi.

I cannot see any activity from Lufthansa side.
Bag Tag Number(s) LH749129
Name : WEBER / UWE
Initials : WU
Given Name :
Reference number : JAI9W14361
File Creation Date : 03 SEP
Permanent Address : HOTEL RADISSON BLU JAIPUR

Please help me
Kind regards
Uwe Weber

Wheelchair promise not kept after confirming with airlines

Well, I booked my grandmother's ticket through your airlines, details as follows: Flight number: 757 that's from Mumbai to Frankfurt and from Frankfurt to Edinburgh that's 962, travelling date: 14th September 2018 at 02.55 Initially, while booking you guys promised that my grandmother would receive a wheelchair for the journey from one end to the other since she cannot walk. *After booking one of the executive informs my mother that my grandmother won't receive any wheelchair. I am surprised as what's this.*do you guys realize my grandmother cannot walk. Please escalate this matter asap.

navjotsitara@gmail.com

My name is navjot singh ..my bag no is 0014AC454711. I have not received my bag yet after 8 days of my coming from canada by your flight Lufthansa..we had total 3 luggage bags from which i received only 2 bags whjch were without seals..your service is very poor .My wife is govt employee she had sanctioned leave for new tour after canada..my all clothes and necessary things are in my third bag which we have not received yet...then what will we do...we are continuous tourist to canada.but in future we never book seats in your lufthansa flight because of very poor service.....

LOST LUGGAGE - SENT BY MISTAKE TO CHENNAI

Good afternoon,

My luggage was sent to Chennai, India instead of Vilnius , Lithuania by mistake from Frankfurt, Germany on 08 August. I need help locating the baggage and returning to correct destination.

Kind Regards,

Delayed Luggage delivery

I had an extremely harrowing experience with Flight number LH760 connecting flight from Frankfurt to New Delhi on Wednesday 20/06/2018 seat number 86H .
The airline didn’t receive my luggage from my previous United Airlines Flight number UA46 .
I spent four hours in airport with no clue as to what to do . I had to buy new stuff Coz my two large suitcases were untraceable.
I had to spent extra nights in Delhi , missed an important interview scheduled elsewhere .
Though Lufthansa was kind enough to deliver my luggage in the hotel after two night , I had to bear unecessary expenditure Coz of their fault .
Being a student who is always on tight budget this unnecessary expenditure is a huge strain on my pocket.
I would request Lufthansa staff to let me know if it’s possible to get refund for my clothes and stay . It would be immense relief to me . I shall be highly obliged .

Bad service during trevel

Dear sir
We were recently trevelling from delhi to boston n new york to delhi,
On 3 rd may and 21 st may.
We had very bad experience both times,
While going, our meal was short, so they gave us something else which we could not eat, and those air hostess were in such a attitude that we cant even dare to ask for water, she dint serve me water for two hours,
If we ask her again, she would increase her voice in front of whole passengers, that is so insulting.
And when we reached boston, our suitcase was broken,
We showed it to counter, and they sent us mail after so much of exercise,
Then while returning, again those on board host were so rude, everytime they behaved so arrogant. As if we are trevelling free,
The food was again short and replaced which we could not eat.
We will never trevel in your airlines in future untill n unless you sort out our matter,
We heard you people are very kind and royal,
Which was not seen.
Please look into the matter and refund us atleast half of our fair, that only can give us satisfaction now.
We were three people trevelling
Shridhar pasari
Veenita pasari
Raghav pasari
Hope to get some action
Veenita pasari

Refund of UDF

I bought this ticket on 14th of June 2017through "Make My Trip" for the sector DEL-FRA-CPH-YYZ for the journey starting on 25th August 2017 vide flight No LH 761 and LH 826 for FRA and CPH sector and AC 883 for CPH -YYZ sector on 09th Sept.2017.
My return Flight no.LH 6779 for YYZ-FRA and LH 760 for sector FRA-DEL on 31st Oct., and 01st Nov.,2017.
As per government ordinance,UDF charges were reduced w.e.f Ist of July 2017 and the travellers who had paid these charges prior to July 1st 2017 would get the same refunded.
I am following it up with MMT for the last Six months for the refund and they are not releasing on the pretext of not getting it from the Air Canada. Hence making this complaint to you for expediting the same.

Frustrating service by Lufthansa

My tickets was with LH765 from Mumbai to Munich...we sat 3 hours in plane after flight got canceled. It took 8 + hours to place in hotel. And they keep each passenger hanging around without water and no food offered as well. Never such helpless airline service and the service officials

Bad experience lifetime....Lufthansa no travel plan

Next flight when....no one knows