Lufthansa Airlines Customer Care Number 1800 102 5838

Organization: 
Toll free Number(s): 
  • 1800 102 5838
  • +49 69 86 799 799 (Flight Booking)
  • +49 (0)69-696-2999 (Journalists)
All India Number(s): 
  • 011-49745000(Service Request)

Email

customer [dot] relations [at] lufthansa [dot] com

Important Links

Cancellation and Refund

  • Click on My bookings 
  • To log in, enter your surname and booking number
  • Click on the "Cancellation" button next to the relevant booking and confirm your selection
  • You will now receive an automatic confirmation email, your flight booking will be cancelled and the
    amount to be refunded will be transferred or credited to your credit card

Cancel Online

Lufthansa Group Communications

Name Address
Senior Vice President and Head of Lufthansa Group Communications
+49 (0) 69-696-3659
Email: lufthansa-group(at)dlh.de
Deutsche Lufthansa AG
Lufthansa Group Communications, FRA CI
Lufthansa Aviation Center
Airportring
D-60546 Frankfurt/Main

International Communications - International Pr Representatives

Country Contact Email Name Designation
America +1 516 296 9342 tal [dot] muscal [at] dlh [dot] de Tal Muscal Head of Corporate Communications
The Americas
+1 516-296-9671 christina [dot] semmel [at] dlh [dot] de Christina Semmel Manager, Corporate Communications
North America
Asia/Pacific +65 6835-5951 myriam [dot] ziesack [at] dlh [dot] de Myriam Ziesack Head of Corporate Communications
Asia-Pacific
+86 21 5352-4999 x 8107 lu [dot] zheng [at] dlh [dot] de Sophy Zheng Manager Lufthansa Group Communication
Greater China
Europe, Middle East And Africa (Emea) (Except Media From Germany, Austria, Switzerland)

 

+49 69-696-96006 boris [dot] ogursky [at] dlh [dot] de
lhnews [at] dlh [dot] de
Boris Ogursky Spokesperson EMEA
Media Relations Lufthansa Group
+49 69-696-33927 neda.jaafari(at)dlh.de Neda Jaafari Spokesperson EMEA
Media Relations Lufthansa Group

Investor Relations

Anschrift

Deutsche Lufthansa AG
Investor Relations
FRA CW
Lufthansa Aviation Center
Airportring
60546 Frankfurt / Main

Telephone

+49 69 696 - 28001

Investor Relations Contact Email Name Designation
Ansprechpartner Investor Relations +49 69 696 - 28001 dennis.weber(at)dlh.de Dennis Weber Leiter Investor Relations
+49 69 696 - 28001 christina.serafim-mueller(at)dlh.de Christina Serafim-Müller Assistenz Investor Relations
Institutionelle Investoren und Finanzkommunikation +49 69 696 - 28013 frederic.depeille(at)dlh.de Frédéric Depeille Senior Investor Relations Manager
+49 69 696 - 33589 erika.c.mueller(at)dlh.de Erika Müller Senior Investor Relations Manager Sustainability
Finanzpublikationen +49 69 696 - 28006 patrick.winter(at)dlh.de Patrick Winter Senior Investor Relations Manager
Privatanleger und Aktionärsservice  +49 69 696 - 28010 malin.schollmeyer(at)dlh.de

Malin Schollmeyer

Hauptversammlung

Investor Relations Manager
+49 69 696 - 28009 anja.tott(at)dlh.de

Anja Tott

Aktienregister

Investor Relations Manager
Creditor Relations +49 69 696 - 72317 christian.rasim(at)dlh.de Christian Rasim Leiter Creditor Relations
+49 69 696 - 72318 stefan.rost(at)dlh.de Stefan Rost  

PartnerPlusBenefit Service Center

Telephone No. from UK and Northern Ireland: 0371 521 2255
from the Republic of Ireland: 1520 932 636
Email Address partnerplusbenefithelpdesk [at] dlh [dot] de
Our service hours Monday to Friday, except bank holidays,
9.30 am - 5.00 pm

Contacts for corporate customers

Country
Europe America Asia Africa & Middle East Australia & Oceania
Germany
Monday to Friday 08.30 – 17.30 hours
Tel: +49 69 2554 761

Albania +355 44540162
Bosnia-Herzegovina +387 552 33975
Bulgaria +359 2 935 8207
Croatia +385 72 220 220
Macedonia (FYROM) +389 2 3207 645
Montenegro +382 20 405852
Serbia +381 11 4300171
Slovenia +386 18888828
Czech Republic +420 225 439768
Hungary +36 1 429 2209
Monday to Friday 09.00 – 17.00 hours
Email: myppb [at] dlh [dot] de
Argentina
Monday to Friday 09.00 – 18.00 hours
Tel: +54 11 5032 0161
Email: ppb [dot] argentina [at] lufthansa [dot] com
China
Monday to Friday 09.00 – 18.00 hours (except public holidays)
Tel: +86 4008 868 868
Fax: +86 21 6340 6698
Email: gpshach [at] dlh [dot] de
Egypt
Sunday to Thursday 08.30 – 14.30 hours
Tel: +2 02 25803568
Fax: +2 02 25803529
Australia
Monday to Friday 09.00 – 17.00 hours
Email: ppb [dot] australia [at] dlh [dot] de
Armenia
Monday to Friday 09.00 – 18.00 hours
Tel: +374 60 690081
Email: ppb [dot] service [at] dlh [dot] de
Bolivia
Monday to Friday 09.00 – 18.00 hours
Tel: +54 11 5032 0161
Email: reservas [dot] sudamerica [at] lufthansa [dot] com
Hong Kong
Monday to Friday 09.00 – 18.00 hours (except public holidays)
Tel: +852 2868 2313
Fax: +86 21 6340 6698
Algeria
Sunday to Thursday 08.30 – 13.00 hours and 13.30 – 16.30 hours
Tel: +213 21 435 760
Fax: +213 21 435 762
Email: ppb [dot] alg [at] dlh [dot] de
New Zealand
Monday to Friday 09.00 – 17.00 hours
Email: ppb [dot] newzealand [at] dlh [dot] de
Azerbaijan
Monday to Thursday 09.00 – 18.00 hours
Tel: +99 412 4907051
Email: ppb [dot] service [at] dlh [dot] de
Brazil – Sao Paulo
Monday to Friday 09.00 – 18.00 hours
Tel: +55 11 3878 8155
Email: ppb [dot] brasil [at] lufthansa [dot] com
India
Monday to Saturday 09.00 – 18.00 hours
Fax: 0124 4815116
Email: PPBindia [at] dlh [dot] de
Angola
Monday to Friday 08.00 – 16.30 hours
Tel: +244 222 311 223/ 153
Fax: +244 2223300 74
Email: ppbangola [at] dlh [dot] de
Belgium
Monday to Friday 09.00 – 17.00 hours
Tel: +32 2 620 00 72
Email: PartnerPlusBenefit [dot] belu [at] dlh [dot] de
Brazil – Rio de Janeiro
Monday to Friday 09.00 – 18.00 hours
Tel: +55 21 3500 6721
Email: ppb [dot] brasil [at] lufthansa [dot] com
Indonesia
Monday to Friday 09.00 – 17.00 hours
Fax: +62 2 129661609
Email: ppb [dot] indonesia [at] dlh [dot] de
Equatorial Guinea
Monday to Friday 09.00 – 15.00 hours
Tel: +240 333 09 2827
Fax: +240 333 09 2821
Email: lufthansa [dot] malabo [at] dlh [dot] de
Denmark
Monday to Friday 09.00 – 17.00 hours
Tel: +45 3515 8005
Email: ppbscandinavia [at] dlh [dot] de
Chile
Monday to Friday 08.30 – 17.30 hours
Tel: +56 2 2618 8333
Email: reservas [dot] sudamerica [at] lufthansa [dot] com
Japan
Monday to Friday 09.30 – 17.00 hours
Tel: 0066 3349 2119 (or 03-4333-7656) toll-free
Fax: 03-5402-5249
Email: gptyoservmgmt [at] dlh [dot] de
Ethiopia
Monday to Friday 08.30 – 17.00 hours
Tel: +251 115 515 666
Fax: +251 115 512 988
Email: addgtsal [at] dlh [dot] de
Estonia
Monday to Friday 09.00 – 17.00 hours
Tel: +372 6868 872
Email: ppb [at] dlh [dot] de
Ecuador
Monday to Friday 08.00 – 17.00 hours
Tel: 180 000 0550
Email: reservas [dot] latinoamerica [at] lufthansa [dot] com
Korea
Monday to Friday 09.00 – 15.00 hours
Fax: 02 538 1318
Email: ppbkorea [at] dlh [dot] de
Bahrain
Sunday to Thursday 08.30 – 17.00 hours
Email: partnerplusbenefit [at] dlh [dot] de
Finland
Monday to Friday 09.00 – 17.00 hours
Tel: +358 9 8171 0012
Email: ppb [at] dlh [dot] de
Colombia
Monday to Friday 08.00 – 17.00 hours
Tel: +57 1 508 7010
Email: ppb [dot] colombia [at] lufthansa [dot] com
Malaysia
Monday to Friday 09.00 – 17.00 hours
Fax: +603 2161 3079
Email: ppb [dot] malaysia [at] dlh [dot] de
Burkina Faso
Tel: +234 1 4606261, +234 1 4480961
Fax: +23 41 46224 25
Email: lhppbng [at] dlh [dot] de
France
Monday to Friday 09.00 – 17.00 hours
Tel: 0892 231686 (€0.35/min + price of a local call)
Email: ppbfrance [at] dlh [dot] de
Paraguay
Monday to Friday 09.00 – 18.00 hours
Tel: +54 11 5032 0161
Email: reservas [dot] sudamerica [at] lufthansa [dot] com
Philippines
Monday to Friday 09.00 – 17.30 hours
Email: ppb [dot] philippines [at] dlh [dot] de
Gabon
Tel: +234 1 4612222, +234 1 4606251
Fax: +23 41 46224 25
Email: lhppbng [at] dlh [dot] de
Georgia
Monday to Friday 08.00 – 18.00 hours
Tel: +995 32 224 33 29
Email: ppb [dot] service [at] dlh [dot] de
Peru
Monday to Friday 08.00 – 17.00 hours
Tel: +51 1708 6759
Email: reservas [dot] latinoamerica [at] lufthansa [dot] com
Singapore
Monday to Friday 09.00 – 17.00 hours
Fax: +65 673 21370
Email: ppb [dot] singapore [at] dlh [dot] de
Ghana
Monday to Friday 09.00 – 17.00 hours
Tel: +234 1 4612222, +234 1 4606251
Fax: +23 41 46224 25
Email: lhppbng [at] dlh [dot] de
Greece
Monday to Friday 09.00 – 17.00 hours
Tel: +30 210 6175210
Fax: +30 210 6108919
Email: ath [dot] ppb [at] dlh [dot] de
Mexico and Central America
Monday to Friday 08.00 – 17.00 hours
Tel: +52 (55) 50 91 31 44
Email: ppb [dot] mexico [at] lufthansa [dot] com
Taiwan, Republic of China
Monday to Friday 09.00 – 17.30 hours (except public holidays)
Tel: +886 (02) 2325 2191
Fax: +886 2 2325 2261
Email: tpe [dot] partnerplusbenefit [at] dlh [dot] de
Iran
Saturday to Wednesday 08.00 – 16.00 hours
Tel: +98 21 83388
Fax: +98 218 810 46 50
Email: thrppb [at] dlh [dot] de
Great Britain and Northern Ireland
Monday to Friday 09.30 – 17.00 hours (except Bank Holidays)
Tel: +371 521 2255
Email: partnerplusbenefithelpdesk [at] dlh [dot] de
Uruguay
Monday to Friday 09.00 – 18.00 hours
Tel: 000 413 598 4894
Email: reservas [dot] sudamerica [at] lufthansa [dot] com
Thailand
Monday to Friday 09.00 – 17.00 hours
Tel: +66 2 654 6800
Fax: +63 2 664 2808
Email: ppb [dot] thailand [at] dlh [dot] de
Iraq
Sunday to Thursday 08.30 – 17.00 hours
Fax: +97143 313 602
Email: partnerplusbenefit [at] dlh [dot] de
Ireland (Republic of)
Monday to Friday 09.30 – 17.00 hours (except Bank Holidays)
Tel: 1520 932 636
Venezuela
Monday to Friday 08.00 – 18.00 hours
Tel: +58 212 335 8948
Email: ppb [dot] venezuela [at] lufthansa [dot] com
Vietnam
Monday to Friday 09.00 – 17.00 hours
Tel: +848 3 8279834
Fax: +848 3 8298537
Email: ppb [dot] vietnam [at] dlh [dot] de
Jordan
Sunday to Thursday 09.00 – 17.00 hours
Tel: +962 652 001 80
Fax: +962 652 001 89
Email: partnerplusbenefit [dot] jo [at] dlh [dot] de
Israel
Sunday to Thursday 09.00 – 17.00 hours
Fax: +972 3 6825 622
Email: tlvppb [at] dlh [dot] de
Qatar
Sunday to Thursday 08.30 – 17.00 hours
Email: partnerplusbenefit [at] dlh [dot] de
Italy
Monday to Friday 10.00 – 18.00 hours
Tel: +39 2385 91076
Fax: +39 2583 72268
Email: lufthansa [dot] assistenza [dot] ppb [at] dlh [dot] de
Kenya
Monday to Friday 08.30 – 17.00 hours
Email: nboppb [at] dlh [dot] de
Kazakhstan
Monday to Friday 10.00 – 19.00 hours
Tel: +7 727 350 5491
Email: ppb [dot] service [at] dlh [dot] de
Kuwait
Sunday to Thursday 08.30 – 17.00 hours
Email: partnerplusbenefit [at] dlh [dot] de
Latvia
Monday to Friday 09.00 – 17.00 hours
Tel: +371 6785 2185
Email: ppb [at] dlh [dot] de
Lebanon
Monday to Friday 08.00 – 16.30 hours
Tel: +961 134 70 07
Fax: +961 134 90 01
Email: partnerplusbenefitlb [at] dlh [dot] de
Lithuania
Monday to Friday 09.00 – 17.00 hours
Tel: +370 5205 1188
Email: ppb [at] dlh [dot] de
Libya
Monday to Thursday 08.00 – 15.30 hours
Fax: +216 711 389 10
Email: tunppb [dot] gp [at] dlh [dot] de
Luxembourg
Monday to Friday 09.00 – 17.00 hours
Tel: +352 27302079
Email: PartnerPlusBenefit [dot] belu [at] dlh [dot] de
Malta
Monday to Thursday 09.00 – 17.00 hours
Email: lufthansa [dot] assistenza [dot] ppb [at] dlh [dot] de
Malta
Monday to Friday 09.00 – 17.00 hours
Email: lufthansa [dot] assistenza [dot] ppb [at] dlh [dot] de
Morocco
Monday to Thursday 08.30 – 13.30 hours and 14.30 – 17.00 hours
Fax: +216 711 389 10
Email: tunppb [dot] gp [at] dlh [dot] de
Moldova
Tel: 0800 61202
Email: myppb [dot] romd [at] dlh [dot] de
Nigeria
Monday to Friday 09.00 – 17.00 hours
Tel: +234 1 4612222, +234 1 4606251
Fax: +23 41 46224 25
Email: lhppbng [at] dlh [dot] de
Netherlands
Monday to Friday 09.00 – 17.00 hours
Tel: +31 20 7218908
Email: PartnerPlusBenefit [dot] nl [at] dlh [dot] de
Oman
Sunday to Thursday 08.30 – 17.00 hours
Email: partnerplusbenefit [at] dlh [dot] de
Norway
Monday to Friday 09.00 – 17.00 hours
Tel: +47 235 00101
Saudi Arabia
Sunday to Thursday 08.30 – 17.00 hours
Email: partnerplusbenefit [at] dlh [dot] de
Austria
Monday to Friday 08.30 – 17.00 hours
Tel: +43 810 1025 88
Email: partnerplus [dot] at [at] dlh [dot] de
South Africa
Monday to Friday 08.30 – 17.00 hours
Fax: +27 11 32508 67
Email: jnbppb [at] dlh [dot] de
Poland
Monday to Friday 09.00 – 17.00 hours
Tel: 022 51 23 913
Fax: 022 33 81 301
Email: partnerplusbenefit [dot] pl [at] dlh [dot] de
Tunisia
Monday to Thursday 08.00 – 16.30 hours
Fax: +216 711 389 10
Email: tunppb [dot] gp [at] dlh [dot] de
Portugal
Monday to Friday 09.00 – 18.00 hours
Tel: 21 060 8036
Fax: 21 892 4444
Email: partnerplus [dot] pt [at] dlh [dot] de
United Arab Emirates
Sunday to Thursday 08.30 – 17.00 hours
Fax: +971 43 313 602
Email: partnerplusbenefit [at] dlh [dot] de
Romania
Tel: +40 311 305001
Russian Federation
Monday to Friday 09.00 – 18.00 hours
Tel: +7 495 705 92 84
Sweden
Monday to Friday 09.00 – 17.00 hours
Tel: +46 851 99 3091
Email: ppbscandinavia [at] dlh [dot] de
Switzerland
Monday to Friday 09.00 – 17.00 hours
Tel: +41 848 150 300
Email: info [dot] partnerplusbenefit [dot] ch [at] dlh [dot] de
Slovakia
Monday to Friday 08.30 – 17.00 hours
Tel: +421 250 112 127
Spain
Monday to Friday 09.00 – 18.00 hours (except public holidays)
Tel: 91 375 45 78
Turkey
Sunday to Thursday 14.00 – 17.00 hours
Email: partnerplusbenefit [at] dlh [dot] de
Turkmenistan
Monday to Friday 09.30 – 18.00 hours
Tel: +993 12 234131
Email: asbgutea [at] dlh [dot] de
Ukraine
Monday to Friday 09.00 – 18.00 hours
Tel: +38 089 323 98 96
Email: ppb [dot] service [at] dlh [dot] de
Belarus
Monday to Friday 09.00 – 18.00 hours
Tel: +882 00011 0559
Email: ppb [dot] service [at] dlh [dot] de
Cyprus
Monday to Friday 09.00 – 17.00 hours
Tel: +357 2287 3305
Fax: +357 2267 6654

List of Lufthansa German Airlines Airport / Offices in India

Office / Airport Address Contact Number Fax Number
Bengaluru

Bengaluru International Airport
Bengaluru Pin code -560300

  • 080 – 6678 4050
  • 080-66784023
Chennai

Anna International Airport
2nd Floor, Departure Terminal
Chennai pin code -600027

  • 044-2256-9393(Flight info)
  • 044-2256-9292(Lost and Found)
  • 044-2256-0767
Mumbai Sahar International Airport ,Mumbai ,
Pin code -400099
  • 022-66859898(Flight Info/Lost and Found)
  • 22 2682 9266
Delhi IGI Airport ,Delhi ,Pin code -110037
  • 011-61230303(Flight Info/Lost and Found)
  • 011-25652843
Pune Lohegoan Airport ,Pune Pin code-411032
  • 02026680201
  • 02026680202
  • 02026610506

HeadQuarters Address

Cologne, North Rhine-Westphalia, Germany

Social Sites

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Comments

Flight refund not yet received

I had raised this issue multiple times yet there is no response from the lufthansa team.
I need you guys to look into the issues as it’s been exactly a month since we cancelled the flight and your standard refund time is 10working days.
It’s really concerning and disappointing this kind of negligence from your side.
I have filled in the feedback form and also sent a mail and called more than 10 times.
Worst service

No response from Lufthansa for lost baggage

On reaching Delhi from Seattle via Frankfurt on 26 Jun 2019, I found one of my checked in baggage missing. Lost baggage complaint was filed vide ref DELLH79570. Initially I got reply from customer relations and was given customer Feedback ID. But after that I am not getting any response to my emails from Lufthansa. It is more than 105 days now.

Irresponsible Lufthansa

They don't respond bro, never in life book with Lufthansa,

They don't have control over any other departments and all work like lala company

Web check in

Not able to do web check in
Wanted to know whether my ticket valid for PNR -
N5OZCT
Booked from MAKE MY TRIP

Confirmation of journey .

We have traveled to & fro from Delhi to Houston via Frankfurt in your airlines on 5th Jan 2017 (from delhi to Houston)and return journey on 7th or 8th April 2017.Now I require a confirmation of journey urgently. I shall be highly obliged if you kindly send me the confirmation at your earliest. Our passport nos are J8944926 and J8937621.

Swapan Kumar ray & Rita Ray.

Cancellation of boarding flight i.e. from Baroda to Mumbai

my booking ID is IN1B1545801865170

Cancellation of boarding flight i.e. from Baroda to Mumbai

I have booked my flight from Baroda to Toronto on 8th April, 2019. The flight from Baroda to Mumbai is being operated by Jet Airways and I am in receipt of an e-mail regarding cancellation of flight. If, I claim for refund of my flight, than entire booking is cancelled i.e my onward booking from Mumbai to Toronto is also canceeled? What should I do? It may please be noted that there is no such option for cancellation of partial booking.

Wrong meal served, Delayed baggage

I am highly disappointed with the on-board service provided on the my flight from Newark -Munich starting 4th March ‘19 (LH413). The crew provided me with Non- Vegetarian food despite of clearly mentioning my requirement of Asian -Vegetarian meal. As i started eating i figured out that I have been served meat. I vomitted on the flight and was really annoyed that how can the crew ignore my requirement. On asking they simply said we don’t have Asian Vegetarian meal. This is unacceptable. Not only my health deteriorated because of the carelessness but also my religious sentiments were hurt. How can such a reputed airlines show such a high degree of ignorance. I need an answer how are you going to undo what I have gone through????

Secondly on arriving to Mumbai airport via flight LH766 on 5th March they report me that my luggage is missing. Now , going through the trauma on my on board flight this was the last thing I expected reaching back. I had meetings to attend but no clothes and documents to take along as my luggage was missing. So I am expected to first do shopping and leave all the important works at hand. It’s highly unacceptable to think that this airlines doesnt value it’s customers and their preferences.Its been 2 days and my luggage is still not arrived. Lufthansa airlines is this how you provide your services???

paid but no reservation

I have paid ... i have my credit card bill. I have no reservation email from Lufthansa, only a Lufthansa recommendation.... I have sent them a feedback, I hope a speedy resolution.....

stole expensive items

i was coming from canada via frankfurt to new delhi. when I reached delhi I came to know that my baggage has been missing. eventually I got my baggage after 2 days, they were saying that they missed my luggage at frankfurt anyhow when I received my baggage, My original lock was broken and my iphone 8s was stolen from my beg. I dont know whether its people from Delhi airport who stole or its lufthansa airlines who stole my expensive phone.

one more thing I would like to say is delhi airport is the worst airport and staff is terrible. all of them are thieves and just try to rip you off somehow. well this time , i ve been targeted.
good luck.

I don't have last name on passport

Please let me know what should I do for international booking .

Thank you

LUFTHANSA NOT HONOURING EUROS REFUND COUPONS GIVEN TO US

REMINDER 2 :
DISCRIMINATION BETWEEN FELLOW PASSENGERS ON THE SAME FLIGHT DELAYED & OVERBOOKED FROM TORONTO TO MUNICH TO LONDON TO MUMBAI
2. DISCRIMINATION BETWEEN INDIANS BASED IN MUMBAI & BASED IN CANADA

3. WHY WAS HE PAID ? WHY ARE WE UNPAID
DISCRIMATION & SELECTIVE REFUND.

4. WHY ARE OUR VALID COUPONS NOT BEING HONOURED BY LUFTHANSA.

TO HONOUR YOUR 3 VALID LUFTHANSA 600 EUROS PER REFUND COUPON.
IMMEDAITELY

Baghage

I fly from bengaluru to barcelona , and i need to have excess luggage information . The info in the web is confused. I yry to call lufthansa begaluru and the man who answer the phone he hang up whithout listen me twice. I lost mire yhan 1 hour trying to contact , but is awful. Last time was at 10’06 am on 4 december. Never expected this reaction from Lufthansa .

Regarding Transit through Munich & FRANKFORT

My Name is Andrews, I have booked myfamily ticket in Lufthansa airline to go to Chennai through

UK-> munich( 10 hours layover)->Frankfort-> chennai

I am really confused, do I need any additional visa for travelling through Munich and Frankfort.

Or transit will be taken care by lufthansa where don't need to worry about it.

Please advice me.

Lost Luggage

Dear all,

I'm now in Jaipur but I think my luggage is still in Delhi.

I cannot see any activity from Lufthansa side.
Bag Tag Number(s) LH749129
Name : WEBER / UWE
Initials : WU
Given Name :
Reference number : JAI9W14361
File Creation Date : 03 SEP
Permanent Address : HOTEL RADISSON BLU JAIPUR

Please help me
Kind regards
Uwe Weber

Wheelchair promise not kept after confirming with airlines

Well, I booked my grandmother's ticket through your airlines, details as follows: Flight number: 757 that's from Mumbai to Frankfurt and from Frankfurt to Edinburgh that's 962, travelling date: 14th September 2018 at 02.55 Initially, while booking you guys promised that my grandmother would receive a wheelchair for the journey from one end to the other since she cannot walk. *After booking one of the executive informs my mother that my grandmother won't receive any wheelchair. I am surprised as what's this.*do you guys realize my grandmother cannot walk. Please escalate this matter asap.

navjotsitara@gmail.com

My name is navjot singh ..my bag no is 0014AC454711. I have not received my bag yet after 8 days of my coming from canada by your flight Lufthansa..we had total 3 luggage bags from which i received only 2 bags whjch were without seals..your service is very poor .My wife is govt employee she had sanctioned leave for new tour after canada..my all clothes and necessary things are in my third bag which we have not received yet...then what will we do...we are continuous tourist to canada.but in future we never book seats in your lufthansa flight because of very poor service.....

LOST LUGGAGE - SENT BY MISTAKE TO CHENNAI

Good afternoon,

My luggage was sent to Chennai, India instead of Vilnius , Lithuania by mistake from Frankfurt, Germany on 08 August. I need help locating the baggage and returning to correct destination.

Kind Regards,

Delayed Luggage delivery

I had an extremely harrowing experience with Flight number LH760 connecting flight from Frankfurt to New Delhi on Wednesday 20/06/2018 seat number 86H .
The airline didn’t receive my luggage from my previous United Airlines Flight number UA46 .
I spent four hours in airport with no clue as to what to do . I had to buy new stuff Coz my two large suitcases were untraceable.
I had to spent extra nights in Delhi , missed an important interview scheduled elsewhere .
Though Lufthansa was kind enough to deliver my luggage in the hotel after two night , I had to bear unecessary expenditure Coz of their fault .
Being a student who is always on tight budget this unnecessary expenditure is a huge strain on my pocket.
I would request Lufthansa staff to let me know if it’s possible to get refund for my clothes and stay . It would be immense relief to me . I shall be highly obliged .

Bad service during trevel

Dear sir
We were recently trevelling from delhi to boston n new york to delhi,
On 3 rd may and 21 st may.
We had very bad experience both times,
While going, our meal was short, so they gave us something else which we could not eat, and those air hostess were in such a attitude that we cant even dare to ask for water, she dint serve me water for two hours,
If we ask her again, she would increase her voice in front of whole passengers, that is so insulting.
And when we reached boston, our suitcase was broken,
We showed it to counter, and they sent us mail after so much of exercise,
Then while returning, again those on board host were so rude, everytime they behaved so arrogant. As if we are trevelling free,
The food was again short and replaced which we could not eat.
We will never trevel in your airlines in future untill n unless you sort out our matter,
We heard you people are very kind and royal,
Which was not seen.
Please look into the matter and refund us atleast half of our fair, that only can give us satisfaction now.
We were three people trevelling
Shridhar pasari
Veenita pasari
Raghav pasari
Hope to get some action
Veenita pasari

Refund of UDF

I bought this ticket on 14th of June 2017through "Make My Trip" for the sector DEL-FRA-CPH-YYZ for the journey starting on 25th August 2017 vide flight No LH 761 and LH 826 for FRA and CPH sector and AC 883 for CPH -YYZ sector on 09th Sept.2017.
My return Flight no.LH 6779 for YYZ-FRA and LH 760 for sector FRA-DEL on 31st Oct., and 01st Nov.,2017.
As per government ordinance,UDF charges were reduced w.e.f Ist of July 2017 and the travellers who had paid these charges prior to July 1st 2017 would get the same refunded.
I am following it up with MMT for the last Six months for the refund and they are not releasing on the pretext of not getting it from the Air Canada. Hence making this complaint to you for expediting the same.

Frustrating service by Lufthansa

My tickets was with LH765 from Mumbai to Munich...we sat 3 hours in plane after flight got canceled. It took 8 + hours to place in hotel. And they keep each passenger hanging around without water and no food offered as well. Never such helpless airline service and the service officials

Bad experience lifetime....Lufthansa no travel plan

Next flight when....no one knows

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