Standard Chartered Bank Customer Care No. 1800 2586 465

Organization:

Standard Chartered Bank

Toll free Number(s):

1800 2586 465 (Calls related to unauthorised/suspicious transactions)
1800 1024 734 (Alternate to suspicious transactions)

Website:

Official Website

IVRS Menu

18002586465, 18001024734

Note : Calls related to unauthorised/suspicious transaction will be answered here.
- Press 1 : For Credit card.
- Press 2 : For Debit card.
Press * : For any other information.
- Press 1 : If you hold existing relationship with STB.
- Press 2 : For Application related query.

Emails

customer [dot] care [at] sc [dot] com (Customer Care)
Priority [dot] Banking [at] sc [dot] com (Priority Banking)
customercare [dot] business [at] sc [dot] com (Business Banking)

Important Links

SMS Service (9987123123)

Request	SMS code
Balance enquiry	BAL
Mini statement	TXN
Help	HELP
Available credit limit	LIM
Statement request	STR
Payment due date	PDD
Cheque book request	CBR

Phone Banking No's

Phone banking services will be available between 8am-8pm. Emergency services like
report of loss card, unauthorised transaction, charge dispute, stop payment will continue to be serviced.

Location	Contact No.
Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune	(Add City Std Code) 66014444, 39404444
Allahabad, Amritsar, Bhubaneshwar, Indore, Jalandhar, Kanpur, Lucknow, Ludhiana, Patna, Vadodara.	(Add City Std Code) 6601444
Bhopal, Chandigarh, Cochin/Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot, Surat.	(Add City Std Code) 3940444, 6601 444
Gurgaon, Noida, Mathura, Dehradun, Saharanpur	(Add City Std Code) 66014444, 39404444
Jalgaon	022-66014444, 022-39404444
Guwahati, Cuttack, Siliguri	(Add City Std Code) 66014444, 39404444
Mysore	080-66014444, 080-39404444
Thiruvananthpuram, Vishakhapatnam	(Add City Std Code) 66014444, 39404444
Proddatur	040-66014444, 040-39404444

Premium Banking Helpline

Locations	Contact No.
Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, New Delhi, Pune	(Add City Std Code) 66011500, 39401500
Allahabad, Amritsar, Bhubaneshwar, Indore, Jalandhar, Kanpur, Lucknow, Ludhiana, Patna, Vadodara.	(Add City Std Code) 6601150
Bhopal, Chandigarh, Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot, Surat.	(Add City Std Code) 3940150, 6601150
Gurgaon, Noida, Mathura, Dehradun, Saharanpur	(Add City Std Code) 66011500, 011-39401500
Jalgaon, Thane	022-66011500, 022-39401500
Guwahati, Cuttack, Siliguri	(Add City Std Code) 66011500, 39401500
Mysore	080-66011500, 080-39401500
Thiruvananthpuram, Vishakhapatnam	(Add City Std Code) 66011500, 39401500
Proddatur	040-66011500, 040-39401500

Priority Banking Helpline

Locations	Contact No.
Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, Delhi, Pune	(Add City Std Code) 66012424, 39402424
Allahabad, Amritsar, Bhubaneshwar, Indore, Jalandhar, Kanpur, Lucknow, Ludhiana, Patna, Vadodara.	(Add City Std Code) 6601242
Bhopal, Chandigarh, Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot, Surat.	(Add City Std Code) 3940242, 6601242
Gurgaon, Noida, Mathura, Dehradun, Saharanpur	(Add City Std Code) 66012424, 39402424
Jalgaon, Thane	022-66012424, 022-39402424
Guwahati, Howrah, Siliguri	(Add City Std Code) 66012424, 39402424
Proddatur	040-66012424, 040-39402424

Business Banking Helpline

International Banking Toll Free numbers:
Bahrain	+973-80801129
United Arab Emirtates	+971-8000177750
Hong Kong	+852-800905108
Singapore	+65-8001012407
Malaysia	+60- 1800815063
United Kingdom	+44-08081019144
Philippines	+63-180011101121
United States of America (New York)	+1-8773021657
Canada	+1-8772185618
Others	+91-8042896753

SME Service Centres

Locations	Address
New Delhi	10, Sansad Marg, New Delhi 110001
Mumbai	Standard Chartered 23-25 M.G. Road,, Mumbai -400001
Kolkata	SME Service, 19 N.S.Road, 1st Floor Kolkata 700001
Ahmedabad	Standard Chartered Abhijeet ll, Ground Floor, Mithakali Road, Ahmedabad 380006
Secunderabad	Unit No.2, 2A & 3 Ashok Bhopal Chambers, S.P. Road, Secunderabad 500003
Pune	Standard Chartered Shirirang House, 364-365 Junglee Maharaj Road Shivaji Nagar,Pune -411005
Bangalore	Vaishnavi Serenity, 112 Kormangla Industrial area, 5th Block, Kormangla,. Bangalore 560095
Coimbatore	Grindlyas Centre, 509, D.B. Road R.S.Puram, Coimbatore 641002
Chennai	Standard Chartered Bank, 19, Rajaji Salai, 2nd Floor , Chennai -600001
Jaipur	Showroom No 1 H-8 Bhagwat Bhawan, M.I.Road, Jaipur 302001

Corporate, Institutional & Commercial
Banking Clients

Hours of Operation : Mon-Sat, 9am-6pm,
except for 2nd & 4th Sat, Sun & bank holidays
Extended Hours for Corporate Online
Banking Channel Support : 18002667111, 18001037111
Mon-Sat, 6 pm-7pm, except for 2nd and 4th Sat, Sun & bank holidays

Location	Contact No.	Email	Address
Mumbai	18002662888, 18001032888	straight2bank [dot] in [at] sc [dot] com	Client Services Group, CRESCENZO Building, 3rd Floor, C-38/39, G Block, Behind MCA Club, Bandra Kula Complex, Bandra (E), Mumbai 400051 ,India
Gurgaon	18002662888, 18001032888	straight2bank [dot] in [at] sc [dot] com	Client Services Group, 2nd Floor, Building No. 7A, DLF Cyber City, Sector-24/25/25A, Gurgaon 122002, India

Other Emails

online [dot] banking [at] sc [dot] com (Temporary Id/Password)
be [dot] secure [at] sc [dot] com (If suspect unauthorised access/disclosed account details)

Form Center

Branch Contact Detail

North Zone

Regional Service Head Email : Harsh [dot] Sehgal [at] sc [dot] com

City	Branch Name	Branch Code	Branch Manager Email
Chandigarh
Chandigarh	Chandigarh	700	Avneet [dot] Kaura [at] sc [dot] com
Delhi
Delhi	Barakhamba Road	522	Amber [dot] Bhaskar [at] sc [dot] com
Delhi	Basant Lok	537	Bhoomika [dot] Chadha [at] sc [dot] com
Delhi	Chanakyapuri	524	bonita [dot] roychoudhury [at] sc [dot] com
Delhi	Defence Colony	528	Rajeev [dot] Sharma [at] sc [dot] com
Delhi	Express Building, ITO	520	aamish [dot] mehrotra [at] sc [dot] com
Delhi	Greater Kailash	521	Sonali [dot] Goswami [at] sc [dot] com
Delhi	Greater Kailash 2	523	Neha [dot] Khosla [at] sc [dot] com
Delhi	Green Park	527	kumari [dot] rashmi [at] sc [dot] com
Delhi	Hauz Khas	526	Nitin [dot] Chabbra [at] sc [dot] com
Delhi	Janakpuri	534	Kapil [dot] Sharma2 [at] sc [dot] com
Delhi	Karol Bagh	529	Neeraj [dot] Uppal [at] sc [dot] com
Delhi	New Friends Colony	544	yogesh [dot] mishra [at] sc [dot] com
Delhi	Preet Vihar	532	shahzad [dot] sadar [at] sc [dot] com
Delhi	Punjabi Bagh	545	Vikram [dot] Mishra [at] sc [dot] com
Delhi	Saket	533	abhishek [dot] barar [at] sc [dot] com
Delhi	Sansad Marg	525	Rohit [dot] Gupta4 [at] sc [dot] com
Haryana
Gurgaon	DLF Gurgaon	531	Abhishek [dot] Bansal [at] sc [dot] com
Gurgaon	Golf course Road	539	Dikshita [dot] Uppal [at] sc [dot] com
Gurgaon	Gurgaon, MGF	535	Nidhi [dot] Paul [at] sc [dot] com
Punjab
Amritsar	Amritsar	543	Amanpreet [dot] Aulakh [at] sc [dot] com
Jalandhar	Jalandhar	715	Samneet [dot] Arora [at] sc [dot] com
Ludhiana	Ludhiana	703	Sahil [dot] Sood [at] sc [dot] com

Jaipur	Jaipur	751	Abhishek [dot] Purohit [at] sc [dot] com
Jodhpur	Jodhpur	770	Anirudhsingh [dot] Chouhan [at] sc [dot] com
Udaipur	Udaipur	760	Bhanushree [dot] Upadhyay [at] sc [dot] com
Uttar Pradesh
Agra	Agra, Dayal Baugh	825	kunwarnadeem [dot] solanky [at] sc [dot] com
Bareilly	Bareilly, Nakatia	554	Neha [dot] Vira [at] sc [dot] com
Kanpur	Kanpur	622	Harsimran [dot] Bindra [at] sc [dot] com
Lucknow	Lucknow	624	sidhartha [dot] shukla [at] sc [dot] com
Mathura	Mathura	551	BrijBhushan [dot] Arora [at] sc [dot] com
Noida	Advant Navis Business Park	540	Sumanta [dot] Basu [at] sc [dot] com
Noida	Noida	530	rupanshu [dot] sharma [at] sc [dot] com
Saharanpur	Saharanpur	552	Shobhit [dot] Vashisth [at] sc [dot] com
Uttarakhand
Dehradun	Dehradun	553	Anjali [dot] Arora [at] sc [dot] com

East Zone

Regional Service Head Email : Soumen [dot] Bose [at] sc [dot] com

City	Branch Name	Branch Code	Branch Manager Email
Assam
Guwahati	Guwahati	342	Palash [dot] Karmakar [at] sc [dot] com
Bihar
Patna	Patna	805	Manas [dot] Ray [at] sc [dot] com
Odisha
Bhubaneshwar	Bhubaneshwar	345	Kishorekumar [dot] Singh [at] sc [dot] com
West Bengal
Kolkata	19 N S Road	331	Arjun [dot] Banerjee [at] sc [dot] com
Kolkata	Apeejay House	332	Jayabrata [dot] Sihi [at] sc [dot] com
Kolkata	Church Lane	336	Ipsita [dot] Adhikari [at] sc [dot] com
Kolkata	Gariahat	327	Haimanti [dot] Roy [at] sc [dot] com
Kolkata	Howrah	344	Subhajit [dot] Guha-Neogi [at] sc [dot] com
Kolkata	Jodhpur park	338	Moushumi [dot] Ghosh [at] sc [dot] com
Kolkata	New Alipore	330	Sambya [dot] Sanyal [at] sc [dot] com
Kolkata	R G Kar	329	Debashis [dot] Dasgupta [at] sc [dot] com
Kolkata	S P Mukherjee	334	Asif [dot] Iqbal [at] sc [dot] com
Kolkata	Salt Lake CF	335	Sanchita [dot] Banerjee [at] sc [dot] com
Kolkata	Shakespeare Sarani	337	Atul [dot] Ahuja [at] sc [dot] com
Siliguri	Siliguri	339	Arunashish [dot] Biswas [at] sc [dot] com

West Zone

Regional Service Head Email : Sethu [dot] Madhavan [at] sc [dot] com

City	Branch Name	Branch Code	Branch Manager Email
Gujarat
Ahmedabad	Ahmedabad	233	Nilesh [dot] Mehta [at] sc [dot] com
Baroda	Vadodara	802	Kunal [dot] Khanna [at] sc [dot] com
Rajkot	Rajkot	806	Sujit [dot] Bhardwaj [at] sc [dot] com
Surat	Surat	650	Jitendra [dot] Mishra [at] sc [dot] com
Madhya Pradesh
Bhopal	Bhopal	801	Priyank [dot] Agrawal [at] sc [dot] com
Chhindwara	Chhindwara	810	SourabhDatta [dot] Ray [at] sc [dot] com
Indore	Indore	800	Tapas [dot] Khandelwal [at] sc [dot] com
Maharshtra
Jalgaon	Jalgaon	254	Anant [dot] Chaudhari [at] sc [dot] com
Mumbai	23-25 M G Road	222	SachinPuranmal [dot] Udasi [at] sc [dot] com
Mumbai	Andheri (E)	237	JyotiKumari [dot] Gupta [at] sc [dot] com
Mumbai	Andheri (W)	247	Rahul [dot] Mahindru [at] sc [dot] com
Mumbai	Bandra	238	Subhashri [dot] Radhakrishnan [at] sc [dot] com
Mumbai	BKC	221	Huzefa [dot] Bootwala [at] sc [dot] com
Mumbai	Borivali	244	PINKY [dot] RATHORE [at] sc [dot] com
Mumbai	Center Point	223	Arora [dot] Rahul [at] sc [dot] com
Mumbai	Chembur	245	Clarence [dot] Dmello [at] sc [dot] com
Mumbai	Chowpatty	224	Mayuri [dot] Javeri [at] sc [dot] com
Mumbai	Dadar	236	Viraj [dot] Panchmia [at] sc [dot] com
Mumbai	Juhu	239	SonalBimal [dot] Mehra [at] sc [dot] com
Mumbai	Kemps Corner	241	Gaurav [dot] Sethi [at] sc [dot] com
Mumbai	Lokhandwala	243	Prashant [dot] Mhamunkar [at] sc [dot] com
Mumbai	Malad	228	Chandra [dot] PrakashJha [at] sc [dot] com
Mumbai	Powai	235	Kapil [dot] Intodia [at] sc [dot] com
Mumbai	The Park	231	DanielJude [dot] Fonseca [at] sc [dot] com
Nagpur	Nagpur	804	Anurag [dot] Tiwari1 [at] sc [dot] com
Navi Mumbai	Vashi	226	Rekha [dot] Gupta [at] sc [dot] com
Pune	Aundh	272	PankajKumar [dot] Singh2 [at] sc [dot] com
Pune	Pune, IT Cerebrum	270	AmitavaS [dot] Mittal [at] sc [dot] com
Pune	Pune, SB Road	229	SWAPNIL [dot] KANGO [at] sc [dot] com
Thane	Thane	246	Reshu [dot] Sharma [at] sc [dot] com

South Zone

Regional Service Head Email : Ekta [dot] Shah [at] sc [dot] com

City	Branch Name	Branch Code	Branch Manager Email
Andhra Pradesh
Proddatur	Proddatur	458	BhupatiKrishna [dot] Mohan [at] sc [dot] com
Karnataka
Bangalore	Indira Nagar	451	AmanKumar [dot] Rayet [at] sc [dot] com
Bangalore	Jayanagar	450	Vijay [dot] RajKumar [at] sc [dot] com
Bangalore	Koramangala	455	Buddhadeb [dot] Samanta [at] sc [dot] com
Bangalore	M G Road	456	Jayashree [dot] D [at] sc [dot] com
Bangalore	Sadashiv Nagar	452	Partha [dot] Saha [at] sc [dot] com
Bangalore	Whitefield	457	Varun [dot] Ramachandran [at] sc [dot] com
Kerala
Cochin	Cochin	433	Renny [dot] Rebello [at] sc [dot] com
Cochin	Ernakulam	434	Subin [dot] Nambiar [at] sc [dot] com
Trivandrum	Trivandrum	437	Sahadev [dot] Vallamkondu [at] sc [dot] com
Tamil Nadu
Chennai	Adyar	428	RameshRajan [dot] Chandrakesan [at] sc [dot] com
Chennai	Anna Nagar	421	Beena [dot] B [at] sc [dot] com
Chennai	Cathedral Road	424	VigneshKrishnan [dot] S [at] sc [dot] com
Chennai	Haddows Road	426	MM [dot] Hussain [at] sc [dot] com
Chennai	Rajaji Salai	427	Srinivasan [dot] G1 [at] sc [dot] com
Chennai	T Nagar	436	Yagnanarayanan [dot] V [at] sc [dot] com
Coimbatore	Coimbatore	435	Sahil [dot] Khurana [at] sc [dot] com
Telangana
Hyderabad	Hyderabad	446	Deepu [dot] Nair [at] sc [dot] com
Hyderabad	Jubilee Hills	444	Akash [dot] Kumar [dot] Patra [at] sc [dot] com
Hyderabad	Secunderabad	445	Venkannababu [dot] K [at] sc [dot] com

Grievance Redressal

Level 1

Call Phone Banking Help lines "May I Help You" desks, available at all branches.
Customers can also approach Service Managers at the designated desks.
Email: Customer [dot] care [at] sc [dot] com or Write to below mentioned address:
Standard Chartered Bank Customer Care Unit 19,
Rajaji Salai Chennai 600001.

Level 2

In case the responses through the above channels are not satisfactory, one can
write to Head [dot] Service [at] sc [dot] com. A response will be received through this
channel within 5 working days.

Level 3

In case the Customer is not satisfied with the response received at Level 2
then he /she can write to:
Ms. Jigna Chandarana-Principal Nodal Officer,
Standard Chartered Bank, 19,
Rajaji Salai, Chennai-600001 or
Phone : 080-42896718, 080-28089025
Email : Principal [dot] NodalOfficer [at] sc [dot] com.

The complaint will be responded within 5 working days.
In case, stil not satisfied with the response or have not received a response from the Bank
within a month, you can file a complaint, please visit.

Head Office

C-38/39 ‘G’ Block
Bandra Kurla Complex
Bandra East
Mumbai 400051 India.
Phone : 022-61157000

Social Sites

Comments

Sat, 16/10/2021 - 3:18pm — Silambu Selvan S (not verified)

ATM money withdrawal issue

Good afternoon sir 1 hour before I'm going using my atm with Karnataka Bank ATM withdrawal money entered 1000 rupees but money not come but amount debited message received my registered mobile number kindly resolve this issue please refund my money thank you

Fri, 21/08/2020 - 10:49am — Abilash (not verified)

Debit money account

Sir, my dedited card using in sbi atm machine 10000 debited in accound please re credit in my accound

Mon, 25/05/2020 - 10:12pm — Priyanka S (not verified)

urgent need help

I Priyanka , I am an NRI and my registered mobile number has been inactive and I’m unable to do any transactions on mobile banking as I’m not getting any OTP on my Indian number .. Can you please help me change the default contact to my email or change my default number .. kindly help me it’s urgent as I need to do some immediate transactions ..

Regards
Priyanka

Wed, 13/05/2020 - 1:53pm — Munesh Kumar (not verified)

CASH NOT RECEIVED

TO,
THE MANAGER,
STANDARD CHARTERED BANk

Today have withrow the cash of 8,000 by ATM @ 12:35 PM cash debited sms received from bank, But cash not received.

Thanks
Munesh Kumar

Wed, 11/12/2019 - 6:38pm — Sathees kumar p (not verified)

Minimum balance

Dear sir
Please tell me regarding my account number: xxx this is my salary account not a minimum balance account.So you will be debited to my account for minimum balance charges. But i will used to salary account.

Mon, 02/12/2019 - 1:17pm — SHRINIVAS MALKAR (not verified)

RECD PHONE CALL FOR BANK SURVEY FROM UNKNOWN NUMBER

TO,
THE MANAGER,
STANDARD CHARTERED BANK
PUNE

Dear Sir/Madam,

Today afternoon, 02/12/2019 at 12:54pm, I have recd a call from Unknown Number regarding Standard Chartered Bank Service Survey, like how statisfied I am, with the bank services & whether I would recommend anyone to go for Standard Chartered Services.

I have doubt about this call from above mentioned number, whether its a fake call or what?

Please look into the matter. Please investigate whether the mentioned number is genuine or not.

Please do the needful.

Thanking you,
Your Sincerely,

Shrinivas Malkar

Sat, 29/12/2018 - 1:31pm — sentil Ramakrishnan (not verified)

Payment declained but cash detected from my account

It want to know the status of it

Fri, 05/10/2018 - 11:37am — Anonymous (not verified)

Customer Care is too bad

Standard Chartered bank customer care is just an headache. The number provided by bank never get connected. Even if u may they respond too late and if u do online transaction they deduct the amount and keep status pending for 2 days. Bad service seriously

Fri, 03/08/2018 - 1:31pm — Anonymous (not verified)

FAKE BILL ESTIMATE FROM SC BANK CREDIT CARDS

IT IS SHOCKING TO RECIEVED WRONG SMS UNLOGICAL BILL AMOUNT FROM SC CREDIT CARD DEPT . MY DUE DATE IS 19th of every month and i have always payed withing first week of every month 10 days before the dud date. still getting wrong sms. bank is involved in generating wrong statement which under RBI guideline It is illegal and the licence of such bank in india should be canceled.

Wed, 01/08/2018 - 11:19am — Adib ahmed (not verified)

Dear Sir,
Please tell me regarding my account no:xxx this is salary account .I am not avoid the minimum balance in account.You will debited minimum balane charges.

Sun, 22/07/2018 - 11:54am — M . Manikandan (not verified)