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Spice Money Customer Care No. 0120-3645 645

Updated on Thursday, 21 May 2026 - 9:29am
Organization: 
All India Number(s): 
  • 0120-3645 645 (For Customer Support, Mon-Sun, 7am-11pm)
  • 0120-50 777 86 (Alternate Customer/Complaint Support, Mon-Sun, 7am-11pm)
  • 0120-398 6786 (For Complaints/Query, Mon-Sun, 7am-11pm)
Website: 
Official Website
Android App: 
Spice Money -Banking Agent App

IVRS Menu : 0120-3645 645 / 0120-50 777 86

Select your preferred language

  • Press 1: If you are an existing adhikari
  • Press 2: If you are a partner or distributor
  • Press 3: To join spice money or know id activation status
    • Press 1: If you want to register to get a new id
    • Press 2: If you have already applied for new id
  • Press 5: If you are a PPI customer or you have a PPI wallet

Email

  • customercare [at] spicemoney [dot] com (For Customer Care)
  • ppicare [at] spicemoney [dot] com (For Queries Related To PPI)

Important Links

For Complaint

Level 1:

  • For any query/complaint you can contact at the details given below:
    Contact No.: 0120-5077786, 0120-3645645 (Mon-Sun, 7am-11pm),
    Email: ppicare [at] spicemoney [dot] com
  • You can also lodge your complaint by using the "Help" section on the Spice Pay app login screen.
  • You can also fill this Complaint Form .
  • You will receive a response/resolution within 24 hours.

Level 2:

  • If your query is still not resolved or you are not satisfied with the resolution provided at Level 1 then you can escalate the issue to the Grievance Officer at the details given below:
    Name: Guriya Kumari
    Email: guriya [dot] kumari [at] spicemoney [dot] com
  • You will receive a response/resolution within 7 days.

Level 3:

  • If your query is still not resolved or you are not satisfied with the resolution provided at Level 2 then you can escalate the issue to the Nodal Officer at the details given below:
    Name: Ruchi Girdhar
    Contact No.: 0120-5029428 (Mon-Fri, 10am-6pm)
    Email: grievances [at] spicemoney [dot] com , ruchi [dot] girdhar [at] spicemoney [dot] com
    Address: Spice Money Limited Global Knowledge Park,
    19A & 19B, Sector 125 Noida 201301, Uttar Pradesh, India
  • You will receive a response/resolution within 15 days.

Level 4:

  • If your query is not resolved within 30 days or you are not satisfied with the resolution given, then you can escalate your complaint to Central Banking Ombudsman at:
    Contact No.: 14448 (9:30am-5:15pm)
    Address: Centralised Receipt and Processing Centre (CRPC),
    Reserve Bank of India, 4th Floor,
    Sector 17, Chandigarh - 160017
  • You can also lodge complaint online through Complaint Management System (CMS) Portal .

Loan Related Complaints

  • For loan related complaints you can contact at the details given below:
    Sr.No. Company Name Officer Name Designation Contact No. Email Address
    Spice Money Nodal Officer Details
    1 Spice Money Ruchi Girdhar Nodal Officer 0120-5029428 grievances [at] spicemoney [dot] com ,
    ruchi [dot] girdhar [at] spicemoney [dot] com    		 4th Floor, Spice Money Limited Spice Global Knowledge Park,
    19A &19B, Sector-125Noida-201301, Uttar Pradesh
    Lending Partner Nodal Officer Details
    2 Spicebulls Investments Limited Mr. Sanatan Malik Grievance Redressal Officer 0120-5029428 nodal [at] spicebulls [dot] com 326,Ansal Chambers-II, Bhikaji Cama Place, R.K. Puram,
    South West Delhi, New Delhi, Delhi, India, 110066
    3 UGRO Capital Limited Mr. Satyabrata Mohapatra Grievance Redressal Officer 022-68269135 grievance [at] ugrocapital [dot] com UGRO Capital, Equinox Business Park, Tower 3, Fourth Floor, Off BKC, LBS Road, Kurla, Mumbai, Maharashtra - 400070
    4 Muthoot Fincorp Limited Ms. Julia Mathew Grievance Officer 0471- 4911626 julia [dot] mathew [at] muthoot [dot] com Muthoot Fincorp Limited, Muthoot Centre, TC No 27 / 3022, Punnen Road, Thiruvananthapuram, Kerala, India - 695001

Office Addresses

Sr.No. Office Contact Detail Address
(Spice Money Limited)
1 Registered Office 011-41251965,
Travel Related Query/Complaints: 0120-3645633, 0120-5077784

secretarial [at] spicemoney [dot] com		 JA-122, 1st Floor, DLF Tower - A, Jasola District Centre, Jamia Nagar, South Delhi, New Delhi - 110025
2 Corporate Office 0120-5029101 S Global Knowledge Park, 19A & 19B, Sector-125, Noida - 201301

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