Email

• namaste [at] smfgindia [dot] com (For General Support)

Important Links

• Branch Locator
• Contact/Query Form
• Frequently Asked Questions

Important Contacts

For Complaint

Level 1

• For any query/ complaint, you can contact at 18001306001 or mail at namaste [at] smfgindia [dot] com
• You can visit your nearest branch location .
• You can also fill this Complaint Form

Level 2

• If you are not satisfied with the resolution of your complaint, then you can contact to the Customer Complaint Redresssal Cell details given below:
  Email: ccrc [at] smfgindia [dot] com
  Address: Customer Complaint Redressal Cell (CCRC),
  SMFG India Credit Co. Ltd., Ground Floor, Embassy 247,
  Gandhi Nagar, LBS Marg, Vikhroli West, Mumbai-400083
• Your query will be resolved within 7 business days from the receipt of your complaint

Level 3

• If your query is still not resolved, or you are not satisfied with the resolution given above then you can contact to the Grievance Redressal Officer/Principal Nodal Officer details given below:
  

  Sr No.	Designation	Contact No.	Email
  1	Grievance Redressal Officer	022-69581104	gro [at] smfgindia [dot] com
  2	Principal Nodal Officer	022-69581104	pno [at] smfgindia [dot] com

• You will receive a response of your complaint within 4 business days.
  

Level 4

• If you have not receive any response within 30 days or you are not satisfied with the resolution by all the above levels, then you can lodge your complaint online through Address And Area of Operation of RBI Ombudsman OR
  You can also contact Officer-in-charge of Reserve Bank of India at 044-25361631 .
• You can also lodge your complaint online through RBI Complaint Management System (CMS).
  

Offices Address

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