SMFG India Credit Customer Care No. 1800 103 6001

Organization:

SMFG India Credit

Toll free Number(s):

1800 103 6001 (For Customer Support, Mon-Sat, 9am-7pm)

Website:

Official Website

Android App:

SMFG India Credit mConnect

IVRS Menu:

Select your preferred language

Press 1 : If you are a new customer
- Press 1 : To know your loan application status
- Press 2 : For details of your nearest branch
- Press 3 : To apply for new loan
- Press 4 : To speak to a customer care executive
Press 2: If you are an existing customer
Press 3 : For SMFG Grihashakti

Note: These are SMFG's official contact numbers. For your safety, they will only call you from numbers given below:

Sr.No.	Service	Contact No.
1	For transactional and service related updates	1600113130, 1600313342, 1600113132, 1600113132, 1600318419, 1600318736, 1600113138, 1600313671, 1600313237, 1600313236
2	All service-related calls from SMICC would be received from	1600313084, 1600113133, 1600318073, 1600318739

Email

namaste [at] smfgindia [dot] com (For General Support)

Important Links

Important Contacts

Sr.No.	Service	Helpline No.
1	DND Registration	1909
2	Cyber Crime Helpline	1930

For Complaint

Level 1:

For any query/ complaint, you can contact at the details given below:
Contact No.: 18001306001
Email: namaste [at] smfgindia [dot] com
Timing: 9:30am-6:30pm (Except Sundays, public holidays and 4^th Saturday of every month)
You can also visit your nearest Branch Location .
You can also lodge your complaint through the Customer Service Portal or through SMFG India Credit mConnect Mobile App .
You will receive a response/resolution within 10 business days.

Level 2:

If your query is still not resolved or you are not satisfied with the resolution provided at Level 1, then you can escalate the issue to the Customer Complaint Redressal Cell (CCRC) at the details given below:
Email: ccrc [at] smfgindia [dot] com
Address: Customer Complaint Redressal Cell (CCRC),
SMFG India Credit Co. Ltd., Ground Floor, Embassy 247,
Gandhi Nagar, LBS Marg, Vikhroli West, Mumbai-400083
You can also fill this Complaint Form .
You will receive a response/resolution within 7 business days.

Level 3:

If your query is still not resolved or you are not satisfied with the resolution provided at Level 2, then you can escalate the issue to the Officers at the details given below:

Sr.No.	Designation	Contact No.	Email
Timing: 9:30am-6:30pm (Except Sundays, public holidays and 4^th Saturday of every month)
1	Grievance Redressal Officer	022-69581104	gro [at] smfgindia [dot] com
2	Principal Nodal Officer	022-69581155	pno [at] smfgindia [dot] com

You will receive a response/resolution within 4 business days.

Level 4:

If your query is not resolved within 30 days or you are not satisfied with the resolution given, then you can escalate your complaint to Central Banking Ombudsman at:
Contact No.: 14448 (9:30am-5:15pm), 044-25361631
Email: crpc [at] rbi [dot] org [dot] in
Address: Centralised Receipt and Processing Centre (CRPC),
Reserve Bank of India, 4^th Floor,
Sector 17, Chandigarh - 160017
You can also contact the Officer-in-charge at the details given below:
Contact No.: 044-25361631
Address: Department of Supervision, Reserve Bank of India,
Fort Glacis, No. 16, Rajaji Salai, Chennai 600001
You can also lodge complaint online through Complaint Management System (CMS) Portal .

Office Addresses

Sr.No.	Office	Address (SMFG India Credit Co. Ltd.)
1	Registered Office	Commerzone IT Park, Tower B, 1^st Floor No.111, Mount Poonamallee Road, Porur Chennai, Tamil Nadu. Pincode - 600 116,
2	Corporate Office	022-41635800 10^th Floor, Office No.101, 102 & 103, 2 North Avenue,Maker Maxity, Bandra Kurla Complex, Bandra (East), Mumbai - 400 051
3	Vikhroli Office	Ground Floor, Embassy 247, Lal Bahadur Shastri Marg, Gandhi Nagar, Vikhroli (West), Mumbai, Maharashtra - 400083

Social Sites

Comments

Sun, 24/09/2023 - 9:03pm — Riklu Doley (not verified)

Regarding fake loan activated in FICCl

Please deactivate my fake loan activated in FICCL with effect from 11 October 2022. My cibil score is impacted by this fake loan.
Thanks

Fri, 02/08/2019 - 8:41pm — suresh kumar (not verified)

Personal loan close requiset

Sir,

Please by requeited my personal loan close,my A/C N0-011502210306008.

So,please ,my closer id send my email id

Fri, 08/03/2019 - 5:56pm — Clecius lakra (not verified)

Closing personal loan

I want reference ID 5 digit number

Thu, 31/01/2019 - 3:39pm — Sangram Yashwant Mohite (not verified)

Closing of personal loan - want reference ID

I want to close my personal loan but at that process i will have a reference ID. Your toll free number didn't connect. Please contact me regarding above subject.

Regards,

Sangram Y. Mohite

Mon, 08/10/2018 - 7:22pm — Anonymous (not verified)

Contact Information

I am from Andhra Pradesh,Nellore.I need contact details of Nellore branch like phone number.