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SITI Cable Customer Care No. 1800 1234 001

Updated on Wednesday, 10 June 2026 - 5:53pm
Organization: 
Toll free Number(s): 
  • 1800 1234 001 (For Customer Support)
Website: 
Official Website

IVRS Menu:

Select Your Preferred Language

  • Press 1: For Cable TV
    • Press 1: For technical assistance or set-up box related queries
    • Press 2: For package or billing-related queries
  • Press 2: For broadband
    • Press 1: For renewal or registration
    • Press 2: For technical assistance

Email

  • siticare [at] siti [dot] esselgroup [dot] com (For Digital TV Related Information)
  • customercare [dot] kol [at] siti [dot] esselgroup [dot] com (For Cable TV Related Support)
  • sitibroadband [at] siti [dot] esselgroup [dot] com (For Broadband Related Query)

Important Links

For SMS Service

Sr No. Service Keyword
1 To Add any Channel SMS ADD <Channel Number> <11 Digit VC Number> to 9107072525
2 To Delete any Channel SMS DROP <Channel Number> <11 Digit VC Number> to 9107072525

Statewise Customer Care Contacts

Sr No. State Contact No. Email
1 Delhi, Haryana, Rajasthan, Uttar Pradesh, Madhya Pradesh, Chhattisgarh, Maharashtra, Karnataka, Kerala, Odisha 18001234001 siticare [at] siti [dot] esselgroup [dot] com
2 Gujarat 18002334757 ccare [at] sitissdm [dot] com
3 West Bengal, Orissa, Bihar, Jharkhand 18001234001 customercare [dot] kol [at] siti [dot] esselgroup [dot] com
4 Assam, Meghalaya 18002121445 avik [dot] ghosh [at] siti [dot] esselgroup [dot] com
5 Andhra Pradesh 18001238989 siridigitalsms [at] siti [dot] esselgroup [dot] com
6 Telangana 18001037159 sitismshyd [at] siti [dot] esselgroup [dot] com

Regional Offices Contact Details

Sr. No. Location Contact No. Address Fax No.
1 Bengaluru 080-46642222 United Mansions, 4th Floor, 39, Mahatma Gandhi Road, Bengaluru - 560001 080-25599999
2 Delhi 011-47502600 ESSEL House, B-10, Lawrence Road Industrial Area, New Delhi - 110035 011-27186561
3 Hyderabad 040-23372823 6-2-929 D.B. Enclave, Behind BPCL Petrol Pump Raj Bhavan Road, Khairatabad, Hyderabad - 500 004 040-23372822
4 Mumbai 022-43605555 4th Floor, Madhu Industrial Estate Pandurang Budhkar Marg Worli, Mumbai 400013 022-24992000
5 Indore 0731-6610100 01-203 "Gravity Tower" 3rd Floor, Opp. Agrawal Stores Above U-Turn Showroom Near Janjeerwala Square, Indore - 452 001 (M.P.) -
6 Kolkata 033-40025020 4th floor, Powergrid Building, Plot no. J-1/15, Block EP, Sector V, Salt Lake, Electronics Complex, Kolkata - 700091 033-23577640

Set-Top-Box Repair Centres

Sr No. Location Center Name Contact No. Email Address
Delhi
1 Arjun Nagar Om Jee Services Mr. Rajesh Gupta 9953539453 omjeeserviceandsoluations [at] gmail [dot] com 62/4 Ground Floor Arjun Nagar, Green Park Ext. New Delhi-110029
2 Jheel Pratham Services and Solution Mr Vicky Bansal 7065471293 prathamgautam1474 [at] gmail [dot] com 447, Jheel Kurenja Delhi-51
3 Mundka Siti Networks Ltd. Mr. Mohan 011-47502679 stb [dot] repair [at] siticable [dot] com Khasra No - 70/5, 6, 71/1& 7/10 Village Gherwa, New Delhi - 110081
4 Nangloi Baba Services Mr. Vipin Gautam 9560450419, 9711615240 vipin [dot] gautam17 [at] gmail [dot] com H.No 18 Najafgarh Road near Post Office Nangloi Delhi-41
5 Uttam Nagar Baba Services Mr. Vipin Gautam 7678609590, 9711615240 vipin [dot] gautam17 [at] gmail [dot] com Plot No RZ-1 Indra Park Extn. East Uttam Nagar Delhi -59
Haryana
6 Bahadurgarh Digital Services & Solution Mr. Mayank Gautam 8700132788, 8802252009 mayankgautam1474 [at] gmail [dot] com Shop No. 5, Opp Devi Lal Park, 3rd Pulia, Near Patel Nagar, Bahadurgarh, Haryana 124507
7 Faridabad Kasana Electronic Mr. Sandeep Kumar 9990176689 sandeep [dot] stbdish [at] gmail [dot] com Plot No. 35,Thakurwara, Old Faridabad HRY-121002
8 Gurugram Guru Kirpa Services Mr. Amar Chand 9716086638 amargola01 [at] gmail [dot] com Shop No. 1 House No 67 Basai Road Krishan Nager Gurugram
9 Hissar STB Solution Centre Mr. Vikas 9812433030 vikasnain57 [at] gmail [dot] com Shop No. 8, Near DN Hostel, Hissar
10 Karnal Digital Circuit Solutions Mr. Sonu Chahal 9711544856, 7988113664 digitalcircuit2017 [at] gmail [dot] com Vikas Colony Behind Sector 5 Near Heritage Lounge Karnal
11 Panipat Digital Circuit Solutions Mr. Sonu Chahal 9711544856, 7988113664 digitalcircuit2017 [at] gmail [dot] com Gohana Mod, Behind Malik Hospital, Shop No. 5, Panipat
12 Rohtak Digital Circuit Solutions Mr. Sonu Chahal 9711544856, 7988113664 digitalcircuit2017 [at] gmail [dot] com B3/853, Civil Road, Rohtak
13 Sonipat Shribalaji Service center Mr. Nand Kishore 7015893517 shribalajiservicecentersonipat [at] gmail [dot] com Kami Road, Hanuman Nagar, Near Sugar Mill Sonipat Haryana
Maharashtra
14 Mumbai Joshtech Mr Mathava 9900012468 bangalore [at] joshtech [dot] com Bhiwandi, Mumbai
Madhya Pradesh
15 Indore Green Birds Technology Mr Anuj Kumar - anujtyagi9899 [at] gmail [dot] com G 27, Yashwant Plaza, Plot No. 79, South Tukoganj, Near Railway Station, Indore.
Karnataka
16 Bangalore Joshtech Mr. Karthick 76769 69608 logistics [dot] blr1 [at] joshtech [dot] com F57, KSSIDC Industrial Estate, Rajaji Nagar, Bangalore - 560 044
17 Mysore Sri Arya Electronics Mr. Renukumar 9916253658 lalithabhoomika [at] gmail [dot] com 147, Anand Electronics Builiding 1st floor K.T Street Mysore
Kerala
18 Cochin Joshtech Mr.Sivaselvan 90722 84934 cochin [at] joshtech [dot] com 33/177/A2, Priya Building, Alichuvadu, Padivattom,Edapally (PO), Kochi - 682025
Rajasthan
19 Jaipur Digital Finger Mr. Avinash 8470033843 avinashnda1 [at] gmail [dot] com Shop No. 4, Plot No. D 144, Jagdamba Nagar D, Girdharipura, Ajmer Road, Jaipur
Telangana
20 Hyderabad Joshtech Mr. Muthuraj 9900012468 hyderabad [at] joshtech [dot] com Building No : 27, 2nd Floor, Industrial Development Area, Bala Nagar, Hyderabad- 500 037
Uttar Pradesh
21 Agra Kotaryai Enterprises Mr Ashutosh Gupta 9411006500 gupta [dot] ashutosh1961 [at] gmail [dot] com Shop No. TI 6, Nagla Jawahar Nagar, Khandari, Agra
22 Allahabad Saurabh Electronic Mr. Sanjeev Kumar Khare 9838980381 saurabhelectronicalld [at] gmail [dot] com 1238/520, Nehru Nagar, Meerapur, Allahabad, UP 211003
23 Kanpur Siti Networks Ltd. Mr. Ishant 8574625767 ishant [dot] aroraa [at] gmail [dot] com 122/227, Sarojni Nagar Near Sant Nagar Chauhara Kanpur
24 Noida A Square Services Mr. Ashish Sharma 9958220679 gopalsharma6773 [at] gmail [dot] com Shop No-03 Gali No-02, Ground Floor, Hanuman Vihar, Sector 49 Noida
25 Rampur Sameer Service Center Mr Saleem Monis Shamsi 8755566786, 9084940717 saleemkhan1027 [at] gmail [dot] com Bamanpuri Nainital Road, Near Bamanpuri Stadium, Rampur UP
26 Sahranpur City Electro Service Centre Mr. Rajeev Mehta 8954937876 cityelectroservice [at] gmail [dot] com 2A/1517/03-02, Zila Hotel Building, Court Road, Saharanpur, Uttar Pradesh, 247001
27 Varanasi Smart Infotech Solution Mr Nayan Sharma 9838111123 sisind21 [at] gmail [dot] com C21/4A, Maldaiyah, Varanasi

For Complaint

Level 1 :

  • For any query/complaint, you can contact at 18001234001 or mail at:
    Digital TV: siticare [at] siti [dot] esselgroup [dot] com, customercare [dot] kol [at] siti [dot] esselgroup [dot] com
    Broadband: sitibroadband [at] siti [dot] esselgroup [dot] com
  • You can contact at Customer Care numbers given above.
  • You can also fill this Complaint Form .
  • You can also contact to your Local Cable Operator .

Level 2 :

  • If your query is not resolved, then you can contact to Nodal Officers at the details given below:
    Sr No. State Name Contact No. Email Address
    For Broadband Services
    1 Delhi & Haryana Sunita Pant 0120-4526764 nodal [dot] bb [at] siti [dot] esselgroup [dot] com , Sunita [dot] pant [at] siti [dot] esselgroup [dot] com FC-19, UG Floor, Sector-16A, Film City, Noida-201301
    Cable TV Services
    2 Maharashtra Mangesh Shindikar 8698431117 mangesh [dot] shindikar [at] siti [dot] esselgroup [dot] com 4th Floor, A-wing, Madhu Industrial Area,P.B.Marg, Worli, Mumbai-400013
    3 Madhya Pradesh & Chhatisgarh Manish Kumar Sinha 8420005712 manish [dot] Sinha [at] siti [dot] esselgroup [dot] com 4th Floor, A-wing, Madhu Industrial Area,P.B.Marg, Worli, Mumbai-400013
    4 Delhi & Noida Madan Mohan Jha 9582782687 madan [dot] jha [at] siti [dot] esselgroup [dot] com FC-19, UG Floor, Sector-16A, Film City, Noida-201301
    5 Rajasthan Gaurav Singhal 9875003564 gaurav [dot] singhal [at] siti [dot] esselgroup [dot] com 506-507, 5th Floor, Apex Tower (Mangalam) Tonk Road, Jaipur -302019
    6 Haryana Digvijay Kaushik 8529718688 digvijay [dot] kasuhik [at] siti [dot] esselgroup [dot] com FC -19, UG Floor, Sector -16 A, Film City Noida - 201301
    7 Uttar Pradesh & Uttarakhand Vinay Kumar Singh 8420005712 vinay [dot] singh [at] siti [dot] esselgroup [dot] com 3rd Floor , Akriti Building, Opp SBI Bank, Darshanpurwa, Kanpur
    8 Andhara Pradesh, Telangana, Karnataka & Kerala Vijay Kalur 7995111189 vijay [dot] kalur [at] siti [dot] esselgroup [dot] com 6-2-935/2, Savitri Nilayam, Behind BPCL Petrol Pump, Khairatabad, Hyderabad – 500004.
    9 Odisha Santosh Kumar Bahinipati 8249148476 santosh [dot] bahinipati [at] siti [dot] esselgroup [dot] com A/31, Opp Sriya Complex, Kharvela Nagar, Unit-3, Bhubaneshwar-751001, Khurda, Odisha
    10 West Bengal & Jharkhand Abhishek Ganguli 9836730794 nodal [dot] kol [at] siti [dot] esselgroup [dot] com X1-4, 14th Floor, Block EP&GP, MediaSiti, Sector-V, Salt Lake Electronics Complex, Kolkata-91
    Indian Cable Net Co. Limited
    11 West Bengal, Jharkhand, Orissa & Tripura Abhishek Ganguli 9836730794 nodal [dot] kol [at] siti [dot] esselgroup [dot] com X1-4, 14th Floor, Block EP&GP,MediaSiti, Sector-V, Salt Lake Electronics Complex, Kolkata-91
    Siti Siri Digital Network Pvt. Ltd.
    12 Andhra Pradesh Hanumantharao K 9052079555 nodalsitikhr [at] gmail [dot] com 5-72-32/2, 3rd Lane, Ashok Nagar, Near Telephone Exchange, Guntur - 522 006
    Master Channel Community Network Pvt. Ltd.
    13 Andhra Pradesh M Subramanayam 9581666335 subramanyam [dot] muppuri [at] gmail [dot] com 5-72-32/2, 3rd Lane, Ashok Nagar, Near Telephone Exchange, Guntur - 522 006
    Siti Maurya Cable Net Pvt. Ltd.
    14 Bihar Abhishek Ganguli 9836730794 nodal [dot] kol [at] siti [dot] esselgroup [dot] com X1-4, 14th Floor, Block EP&GP, MediaSiti, Sector-V, Salt Lake Electronics Complex, Kolkata-91
    Siti Vision Digital Media Pvt. Ltd.
    15 Telangana J Gopala Rao 9849009249 j [dot] rao [at] siti [dot] esselgroup [dot] com 6-2-929, DB Enclave, Rajbhavan Road, Kairatabad, Hyderabad
    Siti Jind Digital Media Communications Pvt. Ltd.
    16 Haryana Mr. Ram Phool Phour 9416060725 a [dot] ramphoolphour [at] siti [dot] esselgroup [dot] com Behind Fire Station Safidon Get, Jind-126102, Haryana
    Siti Prime Uttaranchal Communication Pvt. Ltd.
    17 Uttarakhand Manish Kumar Sinha 8420005712 manish [dot] sinha [at] siti [dot] esselgroup [dot] com FC -19, UG Floor, Sector -16 A, Film City Noida - 201301
    Siti Saistar Digital Media Pvt. Ltd.
    18 Gujarat Jayesh Pandya 0265-2324232 jayesh [at] sitissdm [dot] com 1,2,3-J Classic Complex, Opp. Akota Garden, Radha Krishna Char Rasta, Akota, Vadodara,  Gujarat 390015
  • Billing-related complaints should be raised within 30 days of the relevant billing date.

Level 3 :

  • If your query is not resolved or you are not satisfied from the above levels, then you can contact to Appellate Authority at the details mentioned below:
    Name: Mr. Rakesh Raushan
    Contact No.: 0120-4526785
    Email : rakesh [dot] raushan [at] siti [dot] esselgroup [dot] com

Subsidiary Companies Contact Details

Sr No. Location Contact No. Address Fax No.
1 Indian Cable Net Company Limited (ICNCL) 033-22828169 Plot X1/4, Block EP&GP, Sector V, Salt Lake, Electronics Complex, Kolkata - 700091 033-40025020
2 Central Bombay Cable Network Limited (CBCNL) 011-47502600 Essel House, B-10, Lawrence Road Industrial Area, New Delhi - 110035 011-27186561
3 Siticable Broadband South Limited (SBSL) 080-25581234 United Mansions, 3rd Floor, 39, Mahatma Gandhi Road, Bengaluru - 560001 080-25581234
4 Siti Networks Tisai Satellite Limited (WWTSL) 0251-2356255 3rd Floor, Tisai House, Opp. Ashirwad Hospital, Poona Link Road, Kalyan (East) - 421 306 -
5 Master Channel Community Network Pvt. Ltd. (MCCNPL) 0866-2496787, 0866-2491955 T-4 Vijaya Apartment, Jammichettu Centre, Mogalrajpuram, Vijayawada - 520 010 0866-2496767
6 Siti Vision Digital Media Pvt. Ltd. (SVDMPT) 040-23376967 6-2-935/2, 1st Floor, Zee News Building, Behind BPCL Petrol Pump, Rajbhavan Road, Khairatabad, Hyderabad - 500004 040-23322924

Office Addresses

Sr No. Office Address
1 Registered Office Unit No.38, 1st Floor, A Wing, Madhu Industrial Estate, Pandurang Budhkar Marg, Worli, Mumbai - 400 013
2 Corporate Office UG Floor Filmcity-19, Sector 16A, Noida Uttar Pradesh - 201301

Social Sites

Also See: 
Indian Cable Net Company (ICNCL) Customer Care No.

Comments

Tue, 23/07/2019 - 12:08pm — Mr Pratik Suthar (not verified)

Customer service

Customer care service of city cable at Gandhinagar gujarat was not answered to of my complain even i talk to him personally they suggest to me to discontinue your siti cable and take another cable service.

Thu, 11/07/2019 - 4:41pm — Sajjad a (not verified)

Charges n pakegs

Sir, i m not getting pakeges information from cable operator, my service of cable is stop i had pay 1st n last payed amount 300 last month now from 4 days it's stop i mis lot of programs n news it's not a good service provider siti cable may not good not helpful, i want my money back, settop box charged back.

Mon, 24/06/2019 - 2:07pm — Anonymous (not verified)

Worst Service - I am cancelling my service

The worst service ever .
I have two connection .
One HD and one normal .
I have payed for all channels and when I want to watch a specfive channel Iit does not come.
Moreover the people are so rude.
You being in the business of service industry you cannot have people who are rude .

I any ways loos money cause I have paid for 3 moth .
I am happy to loose the money and not deal with your rude people .
Will also remove all theconnection taht my building suedes .

Sun, 23/06/2019 - 10:42am — Sahesta Parveen (not verified)

Refund of the set top box

I have a cable connection but the cable service is so bad that I have decided to surrender the set top box. Every time it shows contact cable operator and when I call the cable operator person they come and always says that there is a problem in the main line. Then for some days it remains ok but again the same problem repeats. Feddup of this cable service. Please tell what is the procedure to surrender the set top box.

Wed, 05/06/2019 - 9:36pm — Anonymous (not verified)

Very bad services

They are taking extra charges.and have no manner to talk. And apply there own charges for channel .and not cancelling the channels ..worst service ..I will not use this cable service again ..

Sat, 27/04/2019 - 10:40pm — Anonymous (not verified)

Worst service provided by Cable operator Mr Pappu Jaiswal Patna

Mr Pappu Jaiswal cable operator Siti mourya,not clearly told about any pack,when I asked he soughted.

Wed, 17/04/2019 - 4:05am — Divyanshu singh (not verified)

For problems

Sir I live at saharsa my cable is stopping my TV show This sattop box is deactivated please help me
Thanks

Tue, 02/04/2019 - 11:24am — Anonymous (not verified)

Extra charge for selecting channel

My provider told us that there will be extra Rs 40 charge if we chose to select channel apart from the channel and setup box charges. Is it true?

Tue, 26/03/2019 - 6:22pm — Soumen Kumar Biswas (not verified)

Setop box deactivated?

Ourlocal cable not inform me to package activation date but our cable TV connection is deactivate today.so what can I do?

Sun, 17/03/2019 - 11:09am — Anonymous (not verified)

Worst service...koi bhi ni

Worst service...koi bhi ni lgwana siti set top box bhut bekaar h...20 days ho gai roz complaint krte krte bus taal rhe h koi action ni le rhe.. channel fee lene ke liye bilkul time s ajaate h or service k liye taal te rehte h...bilkul bekaar hai..bakwaas set top box

Sat, 02/11/2019 - 4:20pm — Anonymous (not verified)

Siti set top Box bahut bekar

Siti set top Box bahut bekar hai isliye mera paisa return kar dijiye

Sat, 24/11/2018 - 8:38pm — Swati Bhasin (not verified)

Price of set top box

My set top box is not working and my cable operator is asking for it's replacement.he has taken the old old set top box with him.can i know the price of new set top box.he asked me to pay 1000.is it a feasible amount or is he making a fool of me

Fri, 24/08/2018 - 8:00pm — Vaibhav (not verified)

Third class service

I suggest everyone not to select these cable or broadband.this is verry bad in service.local operate even doesn't receive phone calls.nor customer care solves the problem

Sun, 12/08/2018 - 1:05pm — Abdul (not verified)

Very bad service headack

For the last 3 months many channel are not coming even though i complain it so many times to the cable operator. But they (Cable operator) are saying that the channel will come after someday due to some problem the channels are not coming, but my question is for how long they will take to resolve problems.? Now the cable operator are saying that the charge increased due to gst. Even though we are giving so much money but then also we cannot see many channels. News channel such as ndtv the most important channel it is also not coming and many entertainment channels also are not coming. When set top box are not there means analog system then it is working well but now it is really in bad condition. Please kindly resolve the problem as soon as possible.

Wed, 23/05/2018 - 6:20pm — Anonymous (not verified)

my tv is blocked

How to reset my TV it is blocked while i'm doing manual search.

Mon, 12/03/2018 - 9:49pm — Anonymous (not verified)

Setup box replacement charges

Hi, I'm a E digital setup box cable user today my setup box was not working when I contacted the operator he told the tuner was corrupted so he replaced with a old other setup box and he charged Rs. 250/- when I asked him the bill he said its a service charge. I want to know is there any charges for the setup box replacement?

Fri, 03/08/2018 - 1:13pm — Anonymous (not verified)

No. There are no charges for

No. There are no charges for the replacement. They are charging illegally. and the price depends on customers income and social status.