PhonePe Customer Care No. 080-6872 7374

Organization: 
All India Number(s): 
  • 080-6872 7374 (Customer Support)
  • 022-6872 7374 (Alternate Customer Support)

IVRS Menu: 080-6872 7374 / 022-6872 7374

First select your prefered language - 1. English 2. Hindi

  • Press 1 - To report a problem on the PhonePe register no.
    • Press 1 - If you already report your problem and want to check your complained status.
    • Press 2 - For cash back offers.
    • Press 3 - For refund realted issues.
    • Press 4 - Any query regarding mutual funds.
    • Press 5 - If you are facing problem while using phone app or wallet.
    • Press 6 - For any other issues
    • Press * - To repeat the menu

Install App

Email

  • support [at] phonepe [dot] com (Customer Support)
    • This email address is no longer in use. For faster response and better support experience, please raise a support
      request by logging into the Phonepe app and clicking on the '?' on the top right corner of the screen. You can
      also contact through Help Center.

Important Links

Grievance Redressal

Level 1

Complaints Registration :

  • You can register your complaint with PhonePe Customer Support by clicking
    on the icon on the home page of the PhonePe App.
  • Customer support service is available 24 hours a day and 7 days a week.

Complaints Resolution:

  • Will try to resolve all your complaints/queries within 3 business days.
  • Refund approval can be instant, but it may take 3-10 days to reflect money into the account.
  • Complaints related to ‘fraud and risk assessment’ often take longer to investigate due
    to involvement of multiple agencies. 

Level 2

If you have not been satisfactorily resolved at Level 1.

  • Log in to PhonePe Support with your registered PhonePe number and report your issue.
  • Call customer support centre on 080-68727374.
  • Will resolve all Level 2 complaints within 3 business days.

Level 3

If your concern/query remains unresolved, can escalate the matter to our Grievance officer -

Working hours: Mon-Fri 10 am to 7 pm, Phone: 080-68727374 / 022-68727374.

  • For Complaints Registration, name and contact details of the Grievance Officer given below-
    • Principal Nodal Officer - Sinu Sudhakar
      Nodal Officer - Sinchan Kumar Saha
      Address: Office-2, Floor 4,5,6,7,
      Wing A, Block A,Salarpuria Softzone, Service Road,
      Green Glen Layout, Bellandur, Bengaluru,
      Karnataka-KA, Pin- 560103
  • This resolution of complaints takes 24 hours and all 3 level takes 7 working days to resolve the query.

Level 4

If your query or complaint has not been satisfactorily resolved at previous levels within 30 days, you can
contact at RBI Ombudsman CMS Portal

Merchant Helpdesk

  • 080-68727777
  • 022-68727777

Mailing Address

Phonepe Private Limited
Office-2, Floor 4,5,6,7, Wing A, Block A,
Salarpuria Softzone, Service Road, Green Glen Layout,
Bellandur Bengaluru, Karnataka-KA, Pin- 560103.

Registered Address

Phonepe Private Limited
(Formerly known as FX Mart Private Ltd.),
Unit No.001, Ground Floor, Boston House,
Suren Road, Off. Andheri-Kurla Road,
Andheri(East) Mumbai-400093,
Maharashtra, India.

Social Sites

Comments

transaction falut

Hi this is pooja G. I paid credit card bill of Rs 2000/- on 07/01/2020 around 3:30 pm the amount Rs 20000/- was deducted and was showing paid transaction but,the person didn't received the payment still,its been i week.still money not received by recipient
Transaction ID: N2001081533581549415785
Please i am requesting you to resolve this issue as soon as possible.

Money send to wrong person

I'm send cash but that is a wrong person I want return the money back.This is transaction id P2002271722533864805108

The money was deducted from the phone pay account

The money was deducted from the phone pay account

Dear sir. My money debited

Dear sir. My money debited from my account 598 but they not received. Please refund my money back thank you.

Money problem

Sir I have recharge in my sir mobile, amount was debited,in my account. please give me my money back

The money was deducted from the phone pay account

My money has been deducted from now but the money I sent to the account is still jaini

Refund money

Sir my money was debited from my account.actually I was booked ticket from sompeta to secendrabad .but ticket was not reserved.the money transfer to HDFC bank

Mong refund

Refund problem

Money transfer

Dear sir i send money to Paytm payments bank from sbi it shows "money is not deducted" and payment failed.. but i saw in internet banking sbi the money is transferred..to the account.. but the money is not in account.... please gave reply to me....????

Payment not received

Dear Sir,

Transaction ID P912281912343611485310 which i have sent rs 300 to one of my friend, same he has not credit in his account.
Please check with internally and make the payment successful.

Regards
Lalit

Phone pe Customer care number

Phone pe customer care number

Phone pe pending money transfer successful amount to bank account plz find the best application for the latest flash contact us
Mobile phone no 62××××××28

money refund complaint

sir maine ek form ki fee phonepay se ki thi lekin mere account se to paise kat gaye likin form m fees failed ho gayi to sir muje meri amount refund kare

Money respond plz

Respect sir
Please my money respond my account
Dt:18/03/2020
Send me money Transfers to other accounts but don't receive to money

Reagitracen

Hi hello I am amardeep ku sir please not a account regraticion

Fund transfer - Receiver did not receive the amount

Dear sir my account number me payment refund karvana hai Mene 19/12/2019 Ko 5000 transfer kiya tha vo payments pending me chala Gaya hai please sir payment refund karvana hai my account number me

Amount not reached receiver

Hiii sir I have send with 25000 transaction is successful but not receive the money for receiver pls...refund me urgently

Reacharge

I am reacharge my airtel number but no reacharge but balance debit my account
Pleas refund my money 700

Transfer amount successful but money not credit account

1,700rs was transfer for me so transaction was successful but money not credit my account why and this problem can't solve in 5 days .how to return my money

Money transfer to another phone pay wallet.

But kyc not complete

Phone pe transfer failed to soport plz..

Sir Mera money transfer failed to do not refund money transfer failed sir due to unusual account activity this number
Contact us:: 6289o43988?

Money transfer

I am sending money amount 20000 to mojammel Mondal but money don't received by receiver. and 20000 rupay cut in to my account.

Transaction Id=P1912012001078254307608

Date=1december2019

Time=8.01 pm

Amount=20000

Please refund my money today

I need very much this money

Please please

Cash Send & debit my Account But money received by receiver

am sending money amount 25000 to vijay keshavrao hon but money dont received by receiver.and 25000 rupey Debit in to my account.

transaction ID-P1911301115460376820808

time-11:15am

date.-30 nov 2019

amount -25000

please refund my money early.

i need very much this money.

please please

my amount

sir my account transfer that person 1600 rupess my amount receive my cal not attend ph switch off so my refund my account plz help me kindly

Call me sir

Call me sir

Rong Richard

Plz sir rifand my ballece

Failed transaction

Tha ammout was deducted and was showing failed transaction also the person didn't received the payment
Transaction ID -P1911231348537780076486

FAIL TRANSACTION

Fail transaction dedected my account

Transition failed but deducted money in my account

Please refund my money

Sms problem

Dear sir I will send to sms add a balance check but not successful why what is the problem plz help me I have balance I have sms pack but not send to sms

My money transaction for a face call

Money lose complaint j

Refund my money

Dear sir. My money debited from my account 2000 but they not received. Please refund my money back thank you.

I am reacharge my airtel number but no reacharge but balancm my

Please refund my balance

Account cannot open

Customer care shows that my account doesn't exist. i am trying since last 3 hours to open my account and solve my problem and somehow it isn't done. Even customer care isn't taking care of customers. That's not supportive!!!!! Will you bear the losses????

Refund money

Money debited from my account number but recharge not successfull then money not not refund to my account so please refund my money to my account transaction id
N1911120910359963929764

Phonepe

back money successfully Money transaction fail plZ refund my money

Amount not receive

.my friend transfer amount of rs2000 till now I am not receive

I transferred rupes to my relatives but money not received

I transfered money to my sister mobile number but the mobile number is already linked with another account who is unknown I lost my money but no refunded to account or my sister account. This transaction was happend on 1 Nov 2019

Rupee not transfer

My phone wallet to any account not transfer amount.please sir help me sir

phonepe

Sar m phonepe par Account bna raha to ban nhi raha jasey hi m apna number dalta hu to opt aata h or fir naam aata to niche ki tarfe password aata aata to 4 ainko ka password mangta par aata h 5 ainko ka to dalte h to 4 anko ka mangta wo password ye problem ho rahi h

dear sir i am sending money

dear sir

i am sending money amount 3500 to Rinku kumari but money dont received by receiver.and 3500 rupey cut in to my account.

transaction ID-P1910301323499238465218

time-01:23pm

date.-30 oct 2019

amount -3500

please refund my money early.

i need very much this money.

please please

Phonepe

Nice

five hnd rs transaction successful but payment not received why?

500/- rs transaction successful but payment not received why,what's problem?

Please refund my money

I am payment by phonepe UPI, amount is deducted from my bank but don't pay at UPI.
Date 9 October 2019.
Amount 700
Payment jio@citybank

Recharge transaction failed refund money

I'm recharged this number in 558 rupees but it's transaction failed amount is debited it's not refund my account please check it and refund my amount in my account

Not receive my money

Average service

Not credit mony in my account

Average

Kyc agent

Kyc agent

why my money has not been

why my money has not been credit till date....it has payed since yesterday

Phonepe contact

My amount debited please contact phonepe team support 9O64146743 please contact phone per number this switch

Payments wrong account no

Sir mera payment glt. Account no problem ho. Gya h

Wrong no. Is sent mony

Please help me sir wrong number is send money

Payment retan

Sir ji my ammont 1900 rupes refand

My balance pending on wallet

Sir I add balance on phonepe on transaction to home my sister I'll but balance pending on wallet phone pay how send to account sir plz help me

Wallet payment

Mere wallet Mai 8000 Ruppy the par mane wallet close kar diya mere payment return kar do please mere account Mai please

my money is pending on phone pay wallet

My money is pending on phone pay wallet
My money is not sending
Please do

Amount has not refunded still

41,000has not been recived still yet but amount has been deducted from account from bank side they have telling its only app has bee. Response still no response or action has been taken please respond or transaction refund .

Amount has not refunded still

Dear Phone pay i did not get any amount till now (412.70)Transaction ID is s1911070041204645103105

Money refund

I am sending amount 201/- to umesh bisen but money no received by receiver
Amount deduced my account
Transaction id - P1909141919519225965288
Amount - 201
Date - 14/09/2019
Please refund my money

refund money

my money is notrefund

Money transfer

Mera phone par se pahle money transfer Hota Tha Ab Nahin ho raha

Not add my bank account in phonepe

Sir mai kab se phonepe pe apna bank account add karne ki koisi kar rahi hu magar ho nhi kar rha hai upi bhi sent nhi ho raha hai mera

ammount issue

dear sir

i am sending money amount 6000 to shyam sundar panchal but money dont received by receiver.and 6000 rupey cut in to my account.

transaction ID-p1901071515105832285922

time-03:15pm

date.-07 jan 2019

amount -6000

please refund my money early.

i need very much this money.

please please

Maney problem

P1910221718269215659919 I'd he galtise dusriime payment chala gaya 1000 Rs to usko vapash Lana he sir

Send contact no

Send contact no

ammound issue

Dearsir
my last transaction failed
paymentdate.6/05/2018
time.10.23
ammound.3239
paymend of .(TNEB)
idNUM(N1805061023581808)
bill paymend fail pls refund my ammound sir
thanking you