IVRS Menu: 080-6872 7374 / 022-6872 7374
First select your prefered language - 1. English 2. Hindi
- Press 1 - To report a problem on the PhonePe register no.
- Press 1 - If you already report your problem and want to check your complained status.
- Press 2 - For cash back offers.
- Press 3 - For refund realted issues.
- Press 4 - Any query regarding mutual funds.
- Press 5 - If you are facing problem while using phone app or wallet.
- Press 6 - For any other issues
- Press * - To repeat the menu
Email
- support [at] phonepe [dot] com (Customer Support)
- This email address is no longer in use. For faster response and better support experience, please raise a support
request by logging into the Phonepe app and clicking on the '?' on the top right corner of the screen. You can
also contact through Help Center.
Important Links
- Contact Support For
- Help/Grievances/Ombudsman (Pls enter your registered mobile no. 10 digit)
- Frequently Asked Question
- Report fraud for Customer/Merchants
- Merchant Helpdesk
- To Report Ethics Concerns
- Pay By -
Grievance Redressal
Level 1
Complaints Registration :
- You can register your complaint with PhonePe Customer Support by clicking
on the icon on the home page of the PhonePe App.
- Customer support service is available 24 hours a day and 7 days a week.
Complaints Resolution:
- Will try to resolve all your complaints/queries within 3 business days.
- Refund approval can be instant, but it may take 3-10 days to reflect money into the account.
- Complaints related to ‘fraud and risk assessment’ often take longer to investigate due
to involvement of multiple agencies.
Level 2
If you have not been satisfactorily resolved at Level 1.
- Log in to PhonePe Support with your registered PhonePe number and report your issue.
- Call customer support centre on 080-68727374.
- Will resolve all Level 2 complaints within 3 business days.
Level 3
If your concern/query remains unresolved, can escalate the matter to our Grievance officer -
Working hours: Mon-Fri 10 am to 7 pm, Phone: 080-68727374 / 022-68727374.
- For Complaints Registration, name and contact details of the Grievance Officer given below-
- Principal Nodal Officer - Sinu Sudhakar
Nodal Officer - Sinchan Kumar Saha
Address: Office-2, Floor 4,5,6,7,
Wing A, Block A,Salarpuria Softzone, Service Road,
Green Glen Layout, Bellandur, Bengaluru,
Karnataka-KA, Pin- 560103
- This resolution of complaints takes 24 hours and all 3 level takes 7 working days to resolve the query.
Level 4
If your query or complaint has not been satisfactorily resolved at previous levels within 30 days, you can
contact at RBI Ombudsman CMS Portal
Merchant Helpdesk
- 080-68727777
- 022-68727777
Mailing Address
Phonepe Private Limited
Office-2, Floor 4,5,6,7, Wing A, Block A,
Salarpuria Softzone, Service Road, Green Glen Layout,
Bellandur Bengaluru, Karnataka-KA, Pin- 560103.
Registered Address
Phonepe Private Limited
(Formerly known as FX Mart Private Ltd.),
Unit No.001, Ground Floor, Boston House,
Suren Road, Off. Andheri-Kurla Road,
Andheri(East) Mumbai-400093,
Maharashtra, India.
Social Sites
Comments
transaction falut
Hi this is pooja G. I paid credit card bill of Rs 2000/- on 07/01/2020 around 3:30 pm the amount Rs 20000/- was deducted and was showing paid transaction but,the person didn't received the payment still,its been i week.still money not received by recipient
Transaction ID: N2001081533581549415785
Please i am requesting you to resolve this issue as soon as possible.
Money send to wrong person
I'm send cash but that is a wrong person I want return the money back.This is transaction id P2002271722533864805108
The money was deducted from the phone pay account
The money was deducted from the phone pay account
Dear sir. My money debited
Dear sir. My money debited from my account 598 but they not received. Please refund my money back thank you.
Money problem
Sir I have recharge in my sir mobile, amount was debited,in my account. please give me my money back
The money was deducted from the phone pay account
My money has been deducted from now but the money I sent to the account is still jaini
Refund money
Sir my money was debited from my account.actually I was booked ticket from sompeta to secendrabad .but ticket was not reserved.the money transfer to HDFC bank
Mong refund
Refund problem
Money transfer
Dear sir i send money to Paytm payments bank from sbi it shows "money is not deducted" and payment failed.. but i saw in internet banking sbi the money is transferred..to the account.. but the money is not in account.... please gave reply to me....????
Payment not received
Dear Sir,
Transaction ID P912281912343611485310 which i have sent rs 300 to one of my friend, same he has not credit in his account.
Please check with internally and make the payment successful.
Regards
Lalit
Phone pe Customer care number
Phone pe customer care number
Phone pe pending money transfer successful amount to bank account plz find the best application for the latest flash contact us
Mobile phone no 62××××××28
money refund complaint
sir maine ek form ki fee phonepay se ki thi lekin mere account se to paise kat gaye likin form m fees failed ho gayi to sir muje meri amount refund kare
Money respond plz
Respect sir
Please my money respond my account
Dt:18/03/2020
Send me money Transfers to other accounts but don't receive to money
Reagitracen
Hi hello I am amardeep ku sir please not a account regraticion
Fund transfer - Receiver did not receive the amount
Dear sir my account number me payment refund karvana hai Mene 19/12/2019 Ko 5000 transfer kiya tha vo payments pending me chala Gaya hai please sir payment refund karvana hai my account number me
Amount not reached receiver
Hiii sir I have send with 25000 transaction is successful but not receive the money for receiver pls...refund me urgently
Reacharge
I am reacharge my airtel number but no reacharge but balance debit my account
Pleas refund my money 700
Transfer amount successful but money not credit account
1,700rs was transfer for me so transaction was successful but money not credit my account why and this problem can't solve in 5 days .how to return my money
Money transfer to another phone pay wallet.
But kyc not complete
Phone pe transfer failed to soport plz..
Sir Mera money transfer failed to do not refund money transfer failed sir due to unusual account activity this number
Contact us:: 6289o43988?
Money transfer
I am sending money amount 20000 to mojammel Mondal but money don't received by receiver. and 20000 rupay cut in to my account.
Transaction Id=P1912012001078254307608
Date=1december2019
Time=8.01 pm
Amount=20000
Please refund my money today
I need very much this money
Please please
Cash Send & debit my Account But money received by receiver
am sending money amount 25000 to vijay keshavrao hon but money dont received by receiver.and 25000 rupey Debit in to my account.
transaction ID-P1911301115460376820808
time-11:15am
date.-30 nov 2019
amount -25000
please refund my money early.
i need very much this money.
please please
my amount
sir my account transfer that person 1600 rupess my amount receive my cal not attend ph switch off so my refund my account plz help me kindly
Call me sir
Call me sir
Rong Richard
Plz sir rifand my ballece
Failed transaction
Tha ammout was deducted and was showing failed transaction also the person didn't received the payment
Transaction ID -P1911231348537780076486
FAIL TRANSACTION
Fail transaction dedected my account
Transition failed but deducted money in my account
Please refund my money
Sms problem
Dear sir I will send to sms add a balance check but not successful why what is the problem plz help me I have balance I have sms pack but not send to sms
My money transaction for a face call
Money lose complaint j
Refund my money
Dear sir. My money debited from my account 2000 but they not received. Please refund my money back thank you.
I am reacharge my airtel number but no reacharge but balancm my
Please refund my balance
Account cannot open
Customer care shows that my account doesn't exist. i am trying since last 3 hours to open my account and solve my problem and somehow it isn't done. Even customer care isn't taking care of customers. That's not supportive!!!!! Will you bear the losses????
Refund money
Money debited from my account number but recharge not successfull then money not not refund to my account so please refund my money to my account transaction id
N1911120910359963929764
Phonepe
back money successfully Money transaction fail plZ refund my money
Amount not receive
.my friend transfer amount of rs2000 till now I am not receive
I transferred rupes to my relatives but money not received
I transfered money to my sister mobile number but the mobile number is already linked with another account who is unknown I lost my money but no refunded to account or my sister account. This transaction was happend on 1 Nov 2019
Rupee not transfer
My phone wallet to any account not transfer amount.please sir help me sir
phonepe
Sar m phonepe par Account bna raha to ban nhi raha jasey hi m apna number dalta hu to opt aata h or fir naam aata to niche ki tarfe password aata aata to 4 ainko ka password mangta par aata h 5 ainko ka to dalte h to 4 anko ka mangta wo password ye problem ho rahi h
dear sir i am sending money
dear sir
i am sending money amount 3500 to Rinku kumari but money dont received by receiver.and 3500 rupey cut in to my account.
transaction ID-P1910301323499238465218
time-01:23pm
date.-30 oct 2019
amount -3500
please refund my money early.
i need very much this money.
please please
Phonepe
Nice
five hnd rs transaction successful but payment not received why?
500/- rs transaction successful but payment not received why,what's problem?
Please refund my money
I am payment by phonepe UPI, amount is deducted from my bank but don't pay at UPI.
Date 9 October 2019.
Amount 700
Payment jio@citybank
Recharge transaction failed refund money
I'm recharged this number in 558 rupees but it's transaction failed amount is debited it's not refund my account please check it and refund my amount in my account
Not receive my money
Average service
Not credit mony in my account
Average
Kyc agent
Kyc agent
why my money has not been
why my money has not been credit till date....it has payed since yesterday
Phonepe contact
My amount debited please contact phonepe team support 9O64146743 please contact phone per number this switch
Payments wrong account no
Sir mera payment glt. Account no problem ho. Gya h
Wrong no. Is sent mony
Please help me sir wrong number is send money
Payment retan
Sir ji my ammont 1900 rupes refand
My balance pending on wallet
Sir I add balance on phonepe on transaction to home my sister I'll but balance pending on wallet phone pay how send to account sir plz help me
Wallet payment
Mere wallet Mai 8000 Ruppy the par mane wallet close kar diya mere payment return kar do please mere account Mai please
my money is pending on phone pay wallet
My money is pending on phone pay wallet
My money is not sending
Please do
Amount has not refunded still
41,000has not been recived still yet but amount has been deducted from account from bank side they have telling its only app has bee. Response still no response or action has been taken please respond or transaction refund .
Amount has not refunded still
Dear Phone pay i did not get any amount till now (412.70)Transaction ID is s1911070041204645103105
Money refund
I am sending amount 201/- to umesh bisen but money no received by receiver
Amount deduced my account
Transaction id - P1909141919519225965288
Amount - 201
Date - 14/09/2019
Please refund my money
refund money
my money is notrefund
Money transfer
Mera phone par se pahle money transfer Hota Tha Ab Nahin ho raha
Not add my bank account in phonepe
Sir mai kab se phonepe pe apna bank account add karne ki koisi kar rahi hu magar ho nhi kar rha hai upi bhi sent nhi ho raha hai mera
ammount issue
dear sir
i am sending money amount 6000 to shyam sundar panchal but money dont received by receiver.and 6000 rupey cut in to my account.
transaction ID-p1901071515105832285922
time-03:15pm
date.-07 jan 2019
amount -6000
please refund my money early.
i need very much this money.
please please
Maney problem
P1910221718269215659919 I'd he galtise dusriime payment chala gaya 1000 Rs to usko vapash Lana he sir
Send contact no
Send contact no
ammound issue
Dearsir
my last transaction failed
paymentdate.6/05/2018
time.10.23
ammound.3239
paymend of .(TNEB)
idNUM(N1805061023581808)
bill paymend fail pls refund my ammound sir
thanking you