PhonePe Customer Care No. 080-6872 7374

Updated on Saturday, 5 November 2022 - 5:34pm

Organization:

phonepe.com

All India Number(s):

080-6872 7374 (Customer Support)
022-6872 7374 (Alternate Customer Support)

Website:

Official Website

IVRS Menu: 080-68727374 / 022-68727374

First select your prefered language - 1. English 2. Hindi

Press 1 - To report a problem on the PhonePe register no.
- Press 1 - If you already report your problem and want to check your complained status.
- Press 2 - For cash back offers.
- Press 3 - For refund realted issues.
- Press 4 - Any query regarding mutual funds.
- Press 5 - If you are facing problem while using phone app or wallet.
- Press 6 - For any other issues
- Press * - To repeat the menu

Email

support [at] phonepe [dot] com (Customer Support)
- This email address is no longer in use. For faster response and better support experience, please raise a support
  request by logging into the Phonepe app and clicking on the '?' on the top right corner of the screen. You can
  also contact through Help Center.

Important Links

Contact Support For
- Help/Grievances/Ombudsman (Pls enter your registered mobile no. 10 digit)
- Frequently Asked Question
- Report fraud for Customer/Merchants
- Merchant Helpdesk
- To Report Ethics Concerns
Pay By -

Grievance Redressal

Level 1

Complaints Registration :

You can register your complaint with PhonePe Customer Support by clicking
on the icon on the home page of the PhonePe App.
Customer support service is available 24 hours a day and 7 days a week.

Complaints Resolution:

Will try to resolve all your complaints/queries within 3 business days.
Refund approval can be instant, but it may take 3-10 days to reflect money into the account.
Complaints related to ‘fraud and risk assessment’ often take longer to investigate due
to involvement of multiple agencies.

Level 2

If you have not been satisfactorily resolved at Level 1.

Log in to PhonePe Support with your registered PhonePe number and report your issue.
Call customer support centre on 080-68727374.
Will resolve all Level 2 complaints within 3 business days.

Level 3

If your concern/query remains unresolved, can escalate the matter to our Grievance officer -

Working hours: Mon-Fri 10 am to 7 pm, Phone: 080-68727374 / 022-68727374.

For Complaints Registration, name and contact details of the Grievance Officer given below-
- Principal Nodal Officer - Sinu Sudhakar
  Nodal Officer - Sinchan Kumar Saha
  Address: Office-2, Floor 4,5,6,7,
  Wing A, Block A,Salarpuria Softzone, Service Road,
  Green Glen Layout, Bellandur, Bengaluru,
  Karnataka-KA, Pin- 560103
This resolution of complaints takes 24 hours and all 3 level takes 7 working days to resolve the query.

Level 4

If your query or complaint has not been satisfactorily resolved at previous levels within 30 days, you can
reach out to the ombudsman center -

RBI Ombudsman

Merchant Helpdesk

080-68727777
022-68727777

Mailing Address

Phonepe Private Limited
Office-2, Floor 4,5,6,7, Wing A, Block A,
Salarpuria Softzone, Service Road, Green Glen Layout,
Bellandur Bengaluru, Karnataka-KA, Pin- 560103.

Registered Address

Phonepe Private Limited
(Formerly known as FX Mart Private Ltd.),
Unit No.001, Ground Floor, Boston House,
Suren Road, Off. Andheri-Kurla Road,
Andheri(East) Mumbai-400093,
Maharashtra, India.

Social Sites

Comments

Tue, 04/08/2020 - 12:23pm — Vinee mishra (not verified)

Refund money

I am unable to get my refund please help to get me money back because your customer care is not working and i am unable to contact any one from customer care....

Thu, 23/07/2020 - 1:38pm — Narendra Kumar Khatri (not verified)

Roung transfer please help me

Sir please help me I was Roung payphone reward transfer so please refund my account

Sat, 11/07/2020 - 6:17pm — Bijendra kumar meena (not verified)

Paise nhi dale

Paise transfer nhi hue

Thu, 02/07/2020 - 8:35am — Amit kumar (not verified)

Money have been Failed

I was being transferred my money but didn't transfer have failed so get me refund soon

Wed, 01/07/2020 - 4:38pm — Pooja k (not verified)

I sending by mistake to fraud number please help me

Yesterday I was send 500rs to one of the fraud lady sir please help me to get back my money

Sat, 20/06/2020 - 4:17pm — Bhupendra singh (not verified)

Pesa A/c Se Debait hogya but A/c Me Cradit nhi huaa

Dear sir Mere A/c se 1000 Rupey Frends Hunsraj Verma ko 13/06/20 ko pesa Phonepay
Keya mere se Debit hogya or uske Phone pay me Cradit dekha deya but abhi tak uske SBI bank me cradit nhi huaa hai
Plz help mee

Thu, 18/06/2020 - 8:28pm — Anonymous (not verified)

Dear sir pls helf my refand

Dear sir pls helf my refand 2500 rupes galti se galt no me chale gaye he sir .Transaction id -p2006171006032583217025
17/06/2020
Sir refnd my mobile no

Thu, 18/06/2020 - 8:25pm — Anonymous (not verified)

Dear sir pls helf my refand

Dear sir pls helf my refand 2500 rupes galti se galt no me chale gaye he sir .Transaction id -p2006171006032583217025
Sir refnd my mobile no

Tue, 07/07/2020 - 6:51pm — Anonymous (not verified)

Dear sir my payment 490 reply

Thu, 08/10/2020 - 3:38pm — Anonymous (not verified)

Phonepe cus tomer care nu

Phonepe cus tomer care nu mber8670487402xxx

Wed, 17/06/2020 - 2:45pm — Mohit (not verified)

Refund money

Sir Maine galat account m paise transfer kr diye plz return case
I needed very much

Thu, 02/07/2020 - 1:31pm — Anonymous (not verified)

Sir Maine galat account m

Sir Maine galat account m paise transfer kr diye plz return case
I needed very much

Tue, 16/06/2020 - 9:36pm — Vinod (not verified)

Refund

My amount 2990 rs debit please kindly refund
Please

Fri, 27/08/2021 - 4:02pm — Tamilselvi (not verified)

Money debited but not credited in send account.

I have transferred 5000 rupees in bank of baroda of my father account but amount is debited from my account but not credited in his account.

So transection successful in my account but not credit to my father account.

So pls sent refund money to my account sir

Mon, 03/08/2020 - 8:46pm — Laxmankumar kullur (not verified)

Refund by amount

Payment pay by the wrong person plz refund amount in Phonepe

Tue, 16/06/2020 - 2:27pm — Piyasa dey (not verified)

Please refund my money

Submitted by piyasa dey(not verified) on 13/06/2020 saterday 9:35pm..

Dear sir,my many debited from my account 295 but they not received my friend.. Please refund my money back as soon as possible..
Thank you

Mon, 15/06/2020 - 6:51pm — Muskan (not verified)

For not receiving my money

Ek data entry job ke liye maine apply kiya tha jo official id hai official [at] onlinedataentryjob [dot] co [dot] in....maine ushe paise send kiye but login nhi ho rha google se....plz sir mere paise latwa do.....mr kumar aditya ke account me gya hai.....350 rs

Mon, 15/06/2020 - 2:02pm — Rajesh Kumar (not verified)

Refund

I send to many my friend but he doesn't receive money so please refund my to last transaction amount

Sat, 03/09/2022 - 8:23am — Anonymous (not verified)

Just refund amount related call now

Dear Sir/mam,
I was bill payment of credit card on 20 march 2020 it was successful but still amt not reflecting to SBI credit card ac .
That's why I paid late fees to SBI card and also reflect to cibil score what can I do I am totally disappointe CUSTOMER SERVICEservice NO ,09563.46.8428....

Thu, 30/07/2020 - 9:40am — Praful ekka (not verified)

Refund money

Mai 449 ka recharge karaya thapur huwa nhi hai to mera rs.449 refund keya jaye

Mon, 15/06/2020 - 3:24am — Anonymous

Refund my money

Sir refund my money as you are said to wait 2days but its not cleared.so plz refund my money

Wed, 08/07/2020 - 8:05am — Dipu kumar Singh (not verified)

Recharg

Mere peise kabtak bapas aayenge tell me please

Sat, 13/06/2020 - 11:20am — Sajid hussain (not verified)

Money transfer

Sir.mera paisa kisi father account me transfer ho gya hai me uska return lena chahta hu.

Thu, 02/07/2020 - 12:15pm — Sharanabasava (not verified)

Money transfer

Amount not received

Thu, 04/06/2020 - 9:23am — Vilas Meena (not verified)

Phone pay wallet

When I closed the valid on the phone, the money that was in it did not come to my link account.

Wed, 05/08/2020 - 11:36am — Maneeshsinghtomar (not verified)

Please my money come in my

Please my money come in my wallet

Wed, 03/06/2020 - 10:18am — Kisho kumar (not verified)

Amount refund the money

All the other day and the other day and the

Mon, 01/06/2020 - 9:02pm — Kiran aher (not verified)

Wallet closing problem

I'm closing my wallet and mony not refund so plz help me

Wed, 05/08/2020 - 11:34am — Maneeshsinghtomar (not verified)

My wallet close

Maine apna wallet close ker diya to usme Jo 10 thousands rupees the vo nhi hai hai ab please help me

Sun, 31/05/2020 - 8:22am — Anonymous (not verified)

Pending many

Hii helo sir 1000 reupy sent account bank not sent pelice refund many

Thu, 28/05/2020 - 5:20am — Dinesh (not verified)

About transcation

Sir mujhse galti se dusre number pe money transfer kar diya ,transcation successfull ho gaya jabki wo number na account se link h or na hi phone pe app se.amount is 52000 rs.ye amount abhi tak return nhi huyi or nahi aapke service executive call kar rahe h

Sun, 24/05/2020 - 12:58pm — Saddam alam (not verified)

Regading Refund wallet money

Sir I closed my wallet 17 may 2020 but my wallet money 10000,still my wallet money is not refunded ,so I request please refund my money in my phonepe registered Account

Sun, 19/07/2020 - 7:42pm — Kamlesh meena (not verified)

फोन पै बोलट बंद होने के बाद पैसे नही मीले है।

सर
मैने अपना वाँलेट 14 जुलाई 2020 को बंद कर दिया है, लेकिन मेरे वॉलेट के पैसे 2500 रु
हैं, फिर भी मेरे वॉलेट के पैसे वापस नहीं किए गए हैं, इसलिए मैं अनुरोध करता हूं कि कृपया मेरे फोन रजिस्टर्ड अकाउंट में मेरे पैसे वापस कर दें

धनयवाद

Thu, 21/05/2020 - 8:01am — Dharmendra Singh (not verified)

Gifts card ka Paisa vapis account me chahiye

Gifts card ka Paisa vapis account number me return kare serand I hope that your better service

Wed, 20/05/2020 - 9:16pm — Shivam tiwari (not verified)

Paytm wallet refund related isssue

सर मेरे फ़ोनपे वालेट में 1400 रूपए थे लेकिन मेरे बैंक अकाउंट में केवल 800 रूपए ही आये है कृपया करके मेरा पूरा पैसा भेजने की कृपा करे धन्यवाद्

Sat, 09/04/2022 - 7:22am — Anonymous (not verified)

Refund amount call me now

Sir, My money debited from my account Rs.353 /- for Airtel digital TV DTH. but My DTH TV is not recharged. So Please refund my money in my account. thank you...09749.83.9708..x

Wed, 20/05/2020 - 6:27pm — Chandrakant (not verified)

Please refund my money

My money debited from my account 1150 but they not received. Please refund my money back thank you. reply

Sat, 16/05/2020 - 8:58pm — Arun Kumar Tiwari (not verified)

Regarding Bank account adding to my phone pe app

Dear Sir
I'm using phone pe app on my phone and adding to the bank today and adding Bank account but he said to me that you are going to customer support team and activate my account is immediate.
Please complete it

Thu, 28/10/2021 - 2:36pm — Deepak KumarAnonymous (not verified)

Adding account kotak Mahindra Bank

Adding account kotak Mahindra Bank
No adding account please help me

Fri, 15/05/2020 - 2:06pm — Anonymous (not verified)

Thu, 14/05/2020 - 8:53am — Dharmendra Kumar (not verified)

Account unblock

मेरा फोन पे अकाउंट पिछले 5 महीने से ब्लॉक है मैंने जो भी इंक्वायरी मांगे सब कुछ डिटेल्स भेज दी है लेकिन अभी तक एंड ब्लॉक नहीं कर रहे हैं और आप तो यह भी बोल देंगे कि आपका अकाउंट ब्लॉक ही रहेगा मेरा अकाउंट जल्दी से जल्दी अनब्लॉक करने की कोशिश करें

Sat, 15/08/2020 - 8:41am — Abil (not verified)

accunt

Please you mobail no send

Thu, 14/05/2020 - 8:53am — Dharmendra Kumar (not verified)

Account unblock

Mon, 13/07/2020 - 10:13am — Umesh Chandra (not verified)

Balance phone pe ke account me chla gya

Mera payment phone pe ke account me banglor chla gya h pls wapas ker de

Sun, 12/07/2020 - 7:51pm — G. pushpa (not verified)

Account blocked

What is this

Thu, 14/05/2020 - 7:40am — Anil Kumar saroj (not verified)

Refund my amount

Mera 5000 kat gaya hai ACCOUNT SE LEKIN ABHI PENDING DIKHA RAHA HAI 24 HRS HO GAYE ABHI TAK NA PAISA CREDIT ACCOUNT ME NHI PAHUCHA HAI. NA HI REFUND HUWA HAI. Kripya jald se jald refund kare
P2005131020503442616473

Thu, 14/05/2020 - 7:35am — Anil Kumar saroj (not verified)

REFUND MONEY

Mera 5000 kat gaya hai ACCOUNT SE LEKIN ABHI PENDING DIKHA RAHA HAI 24 HRS HO GAYE ABHI TAK NA PAISA CREDIT ACCOUNT ME NHI PAHUCHA HAI. NA HI REFUND HUWA HAI. Kripya jald se jald refund kare

Tue, 12/05/2020 - 5:22pm — सोहन लालAnonymous (not verified)

रिफंड हेतु

महोदय मेरी रिफंड राशि 1812 रू. मेरे खाते में जमा नहीं हुई है । तत्काल राशि जमा करने की कृपा करे।

Mon, 11/05/2020 - 8:32pm — Ajay kumar (not verified)

not received my money

am sending money amount 25000 to vijay keshavrao hon but money dont received by receiver.and 25000 rupey Debit in

time-11:15am

date.-30 nov 2019

amount -8I67346333

please refund my money early.

i need very much this money.

please please

Sun, 10/05/2020 - 2:51pm — Manasa C P (not verified)

I have available translation money

Please send my money my credit amount is not available transaction received amount but I didn't get my money I'm notic not received my money in my account

Sat, 09/05/2020 - 5:39pm — Ajay kumar (not verified)

Transfer not account

sir

i am sending money amount 2000 to ajay kumar but money dont received by receiver.and 2000 rupey cut in to my account.
P2005081711094274077826

time-05:11pm

date.-8 may2020

amount -2000

please refund my money early.

i need very much this money.

please please

Fri, 08/05/2020 - 11:20am — Kamal kumar Karmakar (not verified)

Pay by wrong account number phonepe so please refund my money

Please refund my money

Sat, 02/05/2020 - 10:33am — Hari prasad (not verified)

Refund

Hi sir this transaction IDP2004301011382815625805
I'm sending amount other person Debited my account
Other person not credited sir
Plz respond i have refund my money lost

Tue, 07/07/2020 - 1:45pm — John D'Souza (not verified)

Money

Please re fund my money

Sat, 02/05/2020 - 10:29am — Hari prasad (not verified)

Refund

Sir im sending money My account Balance Debited other person not credited
Plz response i have refund

Fri, 01/05/2020 - 8:57pm — Murali N m (not verified)

Money refunded me please sir

N20050107084275
29718431
To day lam recharge dth repend please sir

Wed, 29/04/2020 - 2:16pm — Sarukh Hossain Mondal (not verified)

Plain not applied

I'll recharge yesterday 399 phone pay through.All transaction I'd I have.but Airtel company don't give any blance in my account.totally recharge not sowing over there.Airtel company told your money hold phonepe company.I don't know what happening.please check it.

Wed, 29/04/2020 - 12:21pm — Anonymous (not verified)

Amount transaction issue

I have send amount to friend.. amount dedibted in my bank..but not received to my friend....

Sun, 26/04/2020 - 2:47pm — Dama Rajesh (not verified)

Cheeting To phone pay app cyber crime persons

Hai am DAMA Rajesh am cheating cyber crime one of the person. Am lose my money 3039Rs. Please help me please traise that person. Why because No bodey chete & lose amount.

Wed, 22/04/2020 - 12:51pm — Nitesh kumar yadav (not verified)

Sir agar 24 hours refund

Sir agar 24 hours refund vapas nahi hua to m a fair darj karunga nahi arabi ko
Complain darj karunga।

Wed, 22/04/2020 - 12:10am — Sita Ram (not verified)

Sir today my money has

Sir today my money has dudction from my account Rs 6300/. Which blackmail and fraud with us.. sir plz kindly refund my money.blance dudction from my phone pe account

Tue, 21/04/2020 - 10:40am — Devendar (not verified)

Withdrawl money

My withdrawl amount not credit in my Account 900

Mon, 20/04/2020 - 6:15pm — Anonymous (not verified)

Refund

मेरा रिफंड 855 का अभी तक नहीं आया अकाउंट में 15,4,2020 को फ़ोन पे में irctc की तरफ से आया है लेकिन अकाउंट में अभी तक नहीं आया

Mon, 20/04/2020 - 3:17pm — Anonymous

Amount of not received

I had transfer of Rs.3000/- but due to transaction failed amount not transfer but debited in my bank account.i got message from pe side amount credited on your bank account on 19/4/2020.but amount not credited so I want refund of it
Transaction id- P2004182213154659247397
Date-18/4/2020
Time-10:13 PM
Debited amount:3000/-

Mon, 20/04/2020 - 10:14am — Nitesh kumar yadav (not verified)

Sir transaction id

Sir transaction id p2004100902491469930955hai jo 10 april ko
I paid ke 5000rs account se cat gaya jo ki coustmer care per baat hui fir bhi paisa vapas nahi hua please refund money kar dijiye sir

Sun, 19/04/2020 - 7:01pm — Meraj Ahmad Ansari (not verified)

Jio data recharge

Dear sir,
Today I recharge my mobile jio data pack for one day as you have debited amount from my account but I have received data pack this is really annoying me.
Please take this matter urgent if this matter doesn't resolve I will really disappointed by your service because I moved from paytm to your phonepe.
Hopping your favourable response on this matter.
Thanking you and waiting for your quick response.
Regards,
Meraj Ahmad Ansari

Mon, 06/04/2020 - 7:38pm — AVINASH SHARMA (not verified)

Refund amount

Hi Sir,
i have paid credit card bill of Rs 20000/-through phone pay app on 8th January 2020 at 3:34 pm ,transaction got successful(paid) and amount deducted from phone pay account,but receiver didn't received money till now, the transaction ID: N7098862114 . I want my money back ,please look into this and try to resolve soon .

thank you.

Fri, 03/04/2020 - 2:08pm — Prashant (not verified)

सर मैने आज 3/4/2020 को फोन पे

सर मैने आज 3/4/2020 को फोन पे से 249का मोबाइल रिचार्ज किया पर वो हुवा नही और पैसे मेरे खाते से डेबिट हुये

Mon, 23/08/2021 - 6:51am — Ramashish Maurya (not verified)

Gift voucher

Mera yah paisha lauta do sir plese sir

Fri, 03/04/2020 - 1:50pm — Anonymous (not verified)

Hi Dear We are having

Hi
Dear

We are having trouble using any 3rd party app for the last 3 months.
Bank account is not supported.
All is well from our side This claim is true. We have all checked.
Help in this
Thank you

Fri, 03/04/2020 - 12:38pm — Deepak das (not verified)