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PhonePe Customer Care No. 080-6872 7374
Updated on Thursday, 26 September 2024 - 12:06pm
Email
Organization:
phonepe.com All India Number(s):
- 080-6872 7374 (Customer Support)
- 022-6872 7374 (Alternate Customer Support)
Website:
Official Website IVRS Menu: 080-6872 7374 / 022-6872 7374
First select your prefered language - 1. English 2. Hindi
- Press 1 - To report a problem on the PhonePe register no.
- Press 1 - If you already report your problem and want to check your complained status.
- Press 2 - For cash back offers.
- Press 3 - For refund realted issues.
- Press 4 - Any query regarding mutual funds.
- Press 5 - If you are facing problem while using phone app or wallet.
- Press 6 - For any other issues
- Press * - To repeat the menu
Install App
- support [at] phonepe [dot] com (Customer Support)
- This email address is no longer in use. For faster response and better support experience, please raise a support
request by logging into the Phonepe app and clicking on the '?' on the top right corner of the screen. You can
also contact through Help Center.
- This email address is no longer in use. For faster response and better support experience, please raise a support
Important Links
- Contact Support For
- Help/Grievances/Ombudsman (Pls enter your registered mobile no. 10 digit)
- Frequently Asked Question
- Report fraud for Customer/Merchants
- Merchant Helpdesk
- To Report Ethics Concerns
- Pay By -
Grievance Redressal
Level 1
Complaints Registration :
- You can register your complaint with PhonePe Customer Support by clicking
on the icon on the home page of the PhonePe App. - Customer support service is available 24 hours a day and 7 days a week.
Complaints Resolution:
- Will try to resolve all your complaints/queries within 3 business days.
- Refund approval can be instant, but it may take 3-10 days to reflect money into the account.
- Complaints related to ‘fraud and risk assessment’ often take longer to investigate due
to involvement of multiple agencies.
Level 2
If you have not been satisfactorily resolved at Level 1.
- Log in to PhonePe Support with your registered PhonePe number and report your issue.
- Call customer support centre on 080-68727374.
- Will resolve all Level 2 complaints within 3 business days.
Level 3
If your concern/query remains unresolved, can escalate the matter to our Grievance officer -
Working hours: Mon-Fri 10 am to 7 pm, Phone: 080-68727374 / 022-68727374.
- For Complaints Registration, name and contact details of the Grievance Officer given below-
- Principal Nodal Officer - Sinu Sudhakar
Nodal Officer - Sinchan Kumar Saha
Address: Office-2, Floor 4,5,6,7,
Wing A, Block A,Salarpuria Softzone, Service Road,
Green Glen Layout, Bellandur, Bengaluru,
Karnataka-KA, Pin- 560103
- Principal Nodal Officer - Sinu Sudhakar
- This resolution of complaints takes 24 hours and all 3 level takes 7 working days to resolve the query.
Level 4
If your query or complaint has not been satisfactorily resolved at previous levels within 30 days, you can
contact at RBI Ombudsman CMS Portal
Merchant Helpdesk
- 080-68727777
- 022-68727777
Mailing Address
Phonepe Private Limited
Office-2, Floor 4,5,6,7, Wing A, Block A,
Salarpuria Softzone, Service Road, Green Glen Layout,
Bellandur Bengaluru, Karnataka-KA, Pin- 560103.
Registered Address
Phonepe Private Limited
(Formerly known as FX Mart Private Ltd.),
Unit No.001, Ground Floor, Boston House,
Suren Road, Off. Andheri-Kurla Road,
Andheri(East) Mumbai-400093,
Maharashtra, India.
Comments
Refand
Help me
Refund money
Dear sir. My money debited from my account but they not received. Please refund my money back thank you.
Amount refund
Amount not refund the my account
Amount not refund on my account
Amount not refund on my account failed transaction.
Amount refund
Amount not refund the my account
महोदय एसबीआई बैंक के खाते से
महोदय एसबीआई बैंक के खाते से 25000 कटकर इलाहाबाद बैंक अकाउंट में जाने को शो कर रहा है लेकिन इलाहाबाद बैंक में पैसा नहीं पहुंचा जबकि एसबीआई से मेरा ₹25000 कट गया है आपसे सविनय निवेदन है कि जल्द से जल्द मेरा पैसा वापस कराने की कृपा करें
reply
Mere phone pay se 1 payment
Mere phone pay se 1 payment kiya tha 21 tarikh ko sham 8:34 mint par wah pesa mere ac. Se kat gaye lekin samne wale ke nahi gaye mujhe mera pesa wapas kab tak milega
Mera pisha jo aaj mine 7000
Mera pisha jo aaj mine 7000 rs jo mine purbanchal me bheje jo abhi tak nahi pahucha kirpa karke please bapas bheje 7000 rs
Any probabl solved
Sir, My money debited from my account Rs.353 /- for Airtel digital TV DTH. but My DTH TV is not recharged. So Please refund my money in my account. thank you...095634.68428..x
Payment issues
SirMaine 18/8/2020 love bank of Baroda s SBI bank Mai 19000 Rupay ki payment ki thi jo ki mere account s Debit ho gye our mere SBI account Mai Nhe pahunche hai please mere payment Riffund krne ki krpa kren
Money debited but not credit in sent account
I have transferred 10000 rupees in bank of Baroda account of my brother but amount is debited from my account but not credit in his account
I have immediately reported support PhonePe customer care and got a view ticket no
One instruction has shown that amount will be deposit within 5 days but not credit in his account
Now I didn’t get any solution to get back my amount
So kindly solve my problem and credit my amount back to my account
job
meine airport athourity ki job ke liye paise mere account me se debit ho gaye hai abhi kuch refund nai hua hai...plz do give me resolustion for my payment
meine airport athourity ki
meine airport athourity ki job ke liye paise mere account me se debit ho gaye hai abhi kuch refund nai hua hai...plz do give me resolustion for my payment.... 06297572241xxxxxxxxxx
loss my money
Sir get free cash@upi per galati se 1609 rupaye credit ho gaya hai.
Sir please mera paisa mere account me credit kr do mujhe koi scheme nahi chahiye.
Please return my money .
please refund my money
Submitted by Ajay kumar (not verified) on Mon, 11/05/2020 - 8:32pm.
am sending money amount 25000 to vijay keshavrao hon but money dont received by receiver.and 25000 rupey Debit in
time-11:15am
date.-30 nov 2019
amount -620425l577
please refund my money early.
i need very much this money.
please please
Money refund
06/07/20 ko 1500 sau account me dale aur 07/07/20 ko ek dukan me 500 sau transfer kiya aur turant message aaya ki aapka account me 716 rupees hai , batao 1500 me 500 transfer kiya tho usme 1000 hona chahiye sir bataye sir utna agar kat jayega tho phone pe rakhne se kya fayda hai
The company I work for used
The company I work for used hiver as a shared mailbox solution but changed to drag because it was half the price of hiver. This went terribly and now I need a new solution. Is there any other way of getting shared mailboxes other than 3rd party apps? If there isn't which is the best?
This payment declined by bank receiver kaa problem aa rahi hai
Please help me
Refund money
Please refund my 1599 wrong tranfer to unknown link
Other person fourd call Paisey trajection my account
Ple help me sir my account phone say 21-5-20ko froud tranjection huva hai sir vo karnatak bank may me deposite hai par denahi rahe hai vo person ka nam vijay kumar hai ple help karo sir
Hi Sir, i have paid credit
Hi Sir,
i have paid credit card bill of Rs 20000/-through phone pay app on 8th January 2020 at 3:34 pm ,transaction got successful(paid) and amount deducted from phone pay account,but receiver didn't received money till now, the transaction ID: N6203817178. I want my money back ,please look into this and try to resolve soon .
Hi Sir, i have paid credit
Hi Sir,
i have paid credit card bill of Rs 20000/-through phone pay app on 8th January 2020 at 3:34 pm ,transaction got successful(paid) and amount deducted from phone pay account,but receiver didn't received money till now, the transaction ID: N6203817178. I want my money back ,please look into this and try to resolve soon .
Hi Sir,89458=39987xxx i have
Hi Sir,89458=39987xxx
i have pa id cred it card bi ll of Rs 20000/-thro ugh pho ne pay app on 8th Janu ary 2020 at 3:34 pm ,trans action got succ ess ful(paid) and amo unt dedu cted from ph one pay acc ount,but rece iver didn't rece ived mon ey till now, the trans action ID: N. want my mo ney back ,plea se look into this and try to res olve soon .
Refund amount call me sir
Hi Sir,9563.46.8428.
i have pa id cred it card bi ll of Rs 20000/-thro ugh pho ne pay app on 8th Janu ary 2020 at 3:34 pm ,trans action got succ ess ful(paid) and amo unt dedu cted from ph one pay acc ount,but rece iver didn't rece ived mon ey till now, the trans action ID: N. want my mo ney back ,plea se look into this and try to res olve soon .
Refund
Sir मेरे से 2000रुपए send हो गया या पैसा vipes दिला दो या उसका एकाउंट नंबर बता मेने उसको एक बार ओर पैसा सेंड किया 1400 रुपए 15/03/2020 bob bank मे leken मे भुल गया वो कों था अब मेरा ट्रांलेनेअं id P2007011739510409252352 है अब 2000रुपए send हो गया वो पैसा vipes दिला दो या uska एकाउंट नंबर बता दो time 5:39मिनट 01/07/2020 पर प्लीज़ help me sir
Sir I want send the money for
Sir I want send the money for my uncle but I recharged the 5000 in wrongly pls help me sir
Payment Deposits but Not Receive Amount
महोदय State Bank of India बैंक के खाते से 192 कटकर Airtel Payment Bank (IFSC-AIRP0000001) अकाउंट में जाने को शो कर रहा है लेकिन Airtel Bank में पैसा नहीं पहुंचा जबकि एसबीआई से मेरा ₹192 कट गया है आपसे सविनय निवेदन है कि जल्द से जल्द मेरा पैसा वापस कराने की कृपा करें
Bank a/c Chang
Sir Mera benk AC accounts Bob ki jagha SBI me lekin pese Bob me ja rahe hai kya Karu plzz halp mi
Refund money
Dear sir roung tranfer please help me
Refund money
I am unable to get my refund please help to get me money back because your customer care is not working and i am unable to contact any one from customer care....
Roung transfer please help me
Sir please help me I was Roung payphone reward transfer so please refund my account
Paise nhi dale
Paise transfer nhi hue
Money have been Failed
I was being transferred my money but didn't transfer have failed so get me refund soon
I sending by mistake to fraud number please help me
Yesterday I was send 500rs to one of the fraud lady sir please help me to get back my money
Pesa A/c Se Debait hogya but A/c Me Cradit nhi huaa
Dear sir Mere A/c se 1000 Rupey Frends Hunsraj Verma ko 13/06/20 ko pesa Phonepay
Keya mere se Debit hogya or uske Phone pay me Cradit dekha deya but abhi tak uske SBI bank me cradit nhi huaa hai
Plz help mee
Dear sir pls helf my refand
Dear sir pls helf my refand 2500 rupes galti se galt no me chale gaye he sir .Transaction id -p2006171006032583217025
17/06/2020
Sir refnd my mobile no
Dear sir pls helf my refand
Dear sir pls helf my refand 2500 rupes galti se galt no me chale gaye he sir .Transaction id -p2006171006032583217025
Sir refnd my mobile no
Dear sir my payment 490 reply
Dear sir my payment 490 reply
Phonepe cus tomer care nu
Phonepe cus tomer care nu mber8670487402xxx
Refund money
Sir Maine galat account m paise transfer kr diye plz return case
I needed very much
Sir Maine galat account m
Sir Maine galat account m paise transfer kr diye plz return case
I needed very much
Refund
My amount 2990 rs debit please kindly refund
Please
Money debited but not credited in send account.
I have transferred 5000 rupees in bank of baroda of my father account but amount is debited from my account but not credited in his account.
So transection successful in my account but not credit to my father account.
So pls sent refund money to my account sir
Refund by amount
Payment pay by the wrong person plz refund amount in Phonepe
Please refund my money
Submitted by piyasa dey(not verified) on 13/06/2020 saterday 9:35pm..
Dear sir,my many debited from my account 295 but they not received my friend.. Please refund my money back as soon as possible..
Thank you
For not receiving my money
Ek data entry job ke liye maine apply kiya tha jo official id hai official [at] onlinedataentryjob [dot] co [dot] in....maine ushe paise send kiye but login nhi ho rha google se....plz sir mere paise latwa do.....mr kumar aditya ke account me gya hai.....350 rs
Refund
I send to many my friend but he doesn't receive money so please refund my to last transaction amount
Just refund amount related call now
Dear Sir/mam,
I was bill payment of credit card on 20 march 2020 it was successful but still amt not reflecting to SBI credit card ac .
That's why I paid late fees to SBI card and also reflect to cibil score what can I do I am totally disappointe CUSTOMER SERVICEservice NO ,09563.46.8428....
Refund money
Mai 449 ka recharge karaya thapur huwa nhi hai to mera rs.449 refund keya jaye
Refund my money
Sir refund my money as you are said to wait 2days but its not cleared.so plz refund my money
Recharg
Mere peise kabtak bapas aayenge tell me please
Money transfer
Sir.mera paisa kisi father account me transfer ho gya hai me uska return lena chahta hu.
Money transfer
Amount not received
Phone pay wallet
When I closed the valid on the phone, the money that was in it did not come to my link account.
Please my money come in my
Please my money come in my wallet
Amount refund the money
All the other day and the other day and the
Wallet closing problem
I'm closing my wallet and mony not refund so plz help me
My wallet close
Maine apna wallet close ker diya to usme Jo 10 thousands rupees the vo nhi hai hai ab please help me
Pending many
Hii helo sir 1000 reupy sent account bank not sent pelice refund many
About transcation
Sir mujhse galti se dusre number pe money transfer kar diya ,transcation successfull ho gaya jabki wo number na account se link h or na hi phone pe app se.amount is 52000 rs.ye amount abhi tak return nhi huyi or nahi aapke service executive call kar rahe h
Regading Refund wallet money
Sir I closed my wallet 17 may 2020 but my wallet money 10000,still my wallet money is not refunded ,so I request please refund my money in my phonepe registered Account
फोन पै बोलट बंद होने के बाद पैसे नही मीले है।
सर
मैने अपना वाँलेट 14 जुलाई 2020 को बंद कर दिया है, लेकिन मेरे वॉलेट के पैसे 2500 रु
हैं, फिर भी मेरे वॉलेट के पैसे वापस नहीं किए गए हैं, इसलिए मैं अनुरोध करता हूं कि कृपया मेरे फोन रजिस्टर्ड अकाउंट में मेरे पैसे वापस कर दें
धनयवाद
Gifts card ka Paisa vapis account me chahiye
Gifts card ka Paisa vapis account number me return kare serand I hope that your better service
Paytm wallet refund related isssue
सर मेरे फ़ोनपे वालेट में 1400 रूपए थे लेकिन मेरे बैंक अकाउंट में केवल 800 रूपए ही आये है कृपया करके मेरा पूरा पैसा भेजने की कृपा करे धन्यवाद्
Refund amount call me now
Sir, My money debited from my account Rs.353 /- for Airtel digital TV DTH. but My DTH TV is not recharged. So Please refund my money in my account. thank you...09749.83.9708..x
Please refund my money
My money debited from my account 1150 but they not received. Please refund my money back thank you. reply
Regarding Bank account adding to my phone pe app
Dear Sir
I'm using phone pe app on my phone and adding to the bank today and adding Bank account but he said to me that you are going to customer support team and activate my account is immediate.
Please complete it
Adding account kotak Mahindra Bank
Adding account kotak Mahindra Bank
No adding account please help me
SUBSCRIBE
SUBSCRIBE
Account unblock
मेरा फोन पे अकाउंट पिछले 5 महीने से ब्लॉक है मैंने जो भी इंक्वायरी मांगे सब कुछ डिटेल्स भेज दी है लेकिन अभी तक एंड ब्लॉक नहीं कर रहे हैं और आप तो यह भी बोल देंगे कि आपका अकाउंट ब्लॉक ही रहेगा मेरा अकाउंट जल्दी से जल्दी अनब्लॉक करने की कोशिश करें
accunt
Please you mobail no send
Account unblock
मेरा फोन पे अकाउंट पिछले 5 महीने से ब्लॉक है मैंने जो भी इंक्वायरी मांगे सब कुछ डिटेल्स भेज दी है लेकिन अभी तक एंड ब्लॉक नहीं कर रहे हैं और आप तो यह भी बोल देंगे कि आपका अकाउंट ब्लॉक ही रहेगा मेरा अकाउंट जल्दी से जल्दी अनब्लॉक करने की कोशिश करें
Balance phone pe ke account me chla gya
Mera payment phone pe ke account me banglor chla gya h pls wapas ker de
Account blocked
What is this
Refund my amount
Mera 5000 kat gaya hai ACCOUNT SE LEKIN ABHI PENDING DIKHA RAHA HAI 24 HRS HO GAYE ABHI TAK NA PAISA CREDIT ACCOUNT ME NHI PAHUCHA HAI. NA HI REFUND HUWA HAI. Kripya jald se jald refund kare
P2005131020503442616473
REFUND MONEY
Mera 5000 kat gaya hai ACCOUNT SE LEKIN ABHI PENDING DIKHA RAHA HAI 24 HRS HO GAYE ABHI TAK NA PAISA CREDIT ACCOUNT ME NHI PAHUCHA HAI. NA HI REFUND HUWA HAI. Kripya jald se jald refund kare
रिफंड हेतु
महोदय मेरी रिफंड राशि 1812 रू. मेरे खाते में जमा नहीं हुई है । तत्काल राशि जमा करने की कृपा करे।
not received my money
am sending money amount 25000 to vijay keshavrao hon but money dont received by receiver.and 25000 rupey Debit in
time-11:15am
date.-30 nov 2019
amount -8I67346333
please refund my money early.
i need very much this money.
please please
I have available translation money
Please send my money my credit amount is not available transaction received amount but I didn't get my money I'm notic not received my money in my account
Transfer not account
sir
i am sending money amount 2000 to ajay kumar but money dont received by receiver.and 2000 rupey cut in to my account.
P2005081711094274077826
time-05:11pm
date.-8 may2020
amount -2000
please refund my money early.
i need very much this money.
please please
reply
Pay by wrong account number phonepe so please refund my money
Please refund my money
Refund
Hi sir this transaction IDP2004301011382815625805
I'm sending amount other person Debited my account
Other person not credited sir
Plz respond i have refund my money lost
Money
Please re fund my money
Refund
Sir im sending money My account Balance Debited other person not credited
Plz response i have refund
Money refunded me please sir
N20050107084275
29718431
To day lam recharge dth repend please sir
Plain not applied
I'll recharge yesterday 399 phone pay through.All transaction I'd I have.but Airtel company don't give any blance in my account.totally recharge not sowing over there.Airtel company told your money hold phonepe company.I don't know what happening.please check it.
Amount transaction issue
I have send amount to friend.. amount dedibted in my bank..but not received to my friend....
Cheeting To phone pay app cyber crime persons
Hai am DAMA Rajesh am cheating cyber crime one of the person. Am lose my money 3039Rs. Please help me please traise that person. Why because No bodey chete & lose amount.
Sir agar 24 hours refund
Sir agar 24 hours refund vapas nahi hua to m a fair darj karunga nahi arabi ko
Complain darj karunga।
Sir today my money has
Sir today my money has dudction from my account Rs 6300/. Which blackmail and fraud with us.. sir plz kindly refund my money.blance dudction from my phone pe account