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PhonePe Customer Care No. 080-6872 7374
Updated on Saturday, 5 November 2022 - 5:34pm
Email
Organization:
phonepe.com All India Number(s):
- 080-6872 7374 (Customer Support)
- 022-6872 7374 (Alternate Customer Support)
Website:
Official Website IVRS Menu: 080-68727374 / 022-68727374
First select your prefered language - 1. English 2. Hindi
- Press 1 - To report a problem on the PhonePe register no.
- Press 1 - If you already report your problem and want to check your complained status.
- Press 2 - For cash back offers.
- Press 3 - For refund realted issues.
- Press 4 - Any query regarding mutual funds.
- Press 5 - If you are facing problem while using phone app or wallet.
- Press 6 - For any other issues
- Press * - To repeat the menu
- support [at] phonepe [dot] com (Customer Support)
- This email address is no longer in use. For faster response and better support experience, please raise a support
request by logging into the Phonepe app and clicking on the '?' on the top right corner of the screen. You can
also contact through Help Center.
- This email address is no longer in use. For faster response and better support experience, please raise a support
Important Links
- Contact Support For
- Help/Grievances/Ombudsman (Pls enter your registered mobile no. 10 digit)
- Frequently Asked Question
- Report fraud for Customer/Merchants
- Merchant Helpdesk
- To Report Ethics Concerns
- Pay By -
Install App
Grievance Redressal
Level 1
Complaints Registration :
- You can register your complaint with PhonePe Customer Support by clicking
on the icon on the home page of the PhonePe App. - Customer support service is available 24 hours a day and 7 days a week.
Complaints Resolution:
- Will try to resolve all your complaints/queries within 3 business days.
- Refund approval can be instant, but it may take 3-10 days to reflect money into the account.
- Complaints related to ‘fraud and risk assessment’ often take longer to investigate due
to involvement of multiple agencies.
Level 2
If you have not been satisfactorily resolved at Level 1.
- Log in to PhonePe Support with your registered PhonePe number and report your issue.
- Call customer support centre on 080-68727374.
- Will resolve all Level 2 complaints within 3 business days.
Level 3
If your concern/query remains unresolved, can escalate the matter to our Grievance officer -
Working hours: Mon-Fri 10 am to 7 pm, Phone: 080-68727374 / 022-68727374.
- For Complaints Registration, name and contact details of the Grievance Officer given below-
- Principal Nodal Officer - Sinu Sudhakar
Nodal Officer - Sinchan Kumar Saha
Address: Office-2, Floor 4,5,6,7,
Wing A, Block A,Salarpuria Softzone, Service Road,
Green Glen Layout, Bellandur, Bengaluru,
Karnataka-KA, Pin- 560103
- Principal Nodal Officer - Sinu Sudhakar
- This resolution of complaints takes 24 hours and all 3 level takes 7 working days to resolve the query.
Level 4
If your query or complaint has not been satisfactorily resolved at previous levels within 30 days, you can
reach out to the ombudsman center -
Merchant Helpdesk
- 080-68727777
- 022-68727777
Mailing Address
Phonepe Private Limited
Office-2, Floor 4,5,6,7, Wing A, Block A,
Salarpuria Softzone, Service Road, Green Glen Layout,
Bellandur Bengaluru, Karnataka-KA, Pin- 560103.
Registered Address
Phonepe Private Limited
(Formerly known as FX Mart Private Ltd.),
Unit No.001, Ground Floor, Boston House,
Suren Road, Off. Andheri-Kurla Road,
Andheri(East) Mumbai-400093,
Maharashtra, India.
Comments
Pesa wapas aa jayega
Call me my no pesa return aa jayega ok kumari738766 [at] gmail [dot] com
Submitted by Shiva (not
Submitted by Shiva (not verified) on Thu, 12/12/2019 - 6:49am.
I am reacharge my airtel number but no reacharge but balance debit my account
Pleas refund my money 700
reply
Deduct money from account but they not receive money.
Dear sir. My money debited from my account but they not received. Please refund my money back thank you.
Transaction failed paisa cat gaya Hai return nahi huaa hai
2 din ho gaye abhi tak return nahi huaa hai
Sir i didnt received money
Sir i didnt received money but his accounted money deducted
Send your mobail no my Gmail id
Pesa recovery ho jayega please send your mobail no my Gmail id
Amount issue
Hi Sir,
i have paid kk department bill of Rs 100.00 through phone pay app on Feb 14 2020 at 7:54 pm ,transaction got successful(paid) and amount deducted from phone pay account,but receiver didn't received money till now, the transaction ID:P2002141954336030451104 I want my money back ,please look into this and try to resolve soon .
thank you.
Money transaction to rozarpay
Am send 500 money for rummy game but this money is not credit for my rummy acount plz refund my money immediately
Transaction id number
C2003121724545838235049
Refund
Dear sir
I sending money to my friend but receiver doesn't received money but amount is deducted from my account.
I have mistakenly recharged
I have mistakenly recharged another person's mobile for 558 rupees
Refund my many
Dear ..
This is transection id
P2003080710218595920594.
my amount rs 2999 rupee debit only So please kindly request my refund
Refund my money
My transaction will be failed in bsnl recharge 299 when I will get my money to refund
My money pending in phonepe please gve my money
My money is pending in phonepe please give my money
Same issue
Sir
I had the same problem with phone pe. Did your issue resolved or not till now
Pesa wapas aa jayega please send your mobail no my Gmail id
Pesa wapas aa jayega please send your mobail no my Gmail id coman fast
Upi pin not create
Upi pin not created
My money debited from my account My moneyut not received
My money debited from my account 10000 but they not received. Please refund my money back thank you. reply
sir pls refund my monye pls
sir pls refund my monye pls urgent 10000 send not susccfluu but blc no blc pls sir urgent pls refund my monye
Transfer pending
Please respond to this email I need emergency please it's urgent
Transfer panding
Hello
Sir i am using phone pe form this number my 1 payment of rupees 3000 still panding
Plz do resolution form my payment...
My Flipkart refund
My Flipkart refund not my phonepe wallet
My amount 596 rupees was
My amount 596 rupees was deducted but refund cannot received.pls refund me
Payment deposited but not receive
महोदय एसबीआई बैंक के खाते से 25000 कटकर इलाहाबाद बैंक अकाउंट में जाने को शो कर रहा है लेकिन इलाहाबाद बैंक में पैसा नहीं पहुंचा जबकि एसबीआई से मेरा ₹25000 कट गया है आपसे सविनय निवेदन है कि जल्द से जल्द मेरा पैसा वापस कराने की कृपा करें
Delete messages
How to delete the text messages in phonepe
Amount not received the receiver
we paid the amount of 8106 rs and 100 rs also paid to phone pay app to credit card bill .but not showing the amont of sbi credit card app.why//transaction ids numbers:N2003021638413071792814 and another I'd number:N2003021652581817301309.payment made by phone pay app
Bank Account Problem
Sir mera bank Suggested banks me se nehi hai dusra hai, ab me kya karu kaise link karu Apne phone pay ko Bank account se, please help it's urgent.
Phonepe contact My amount
Phonepe contact
My amount debited please contact phonepe team support 7866O283O3 please contact phone per number this switch
Customer service
Phonepe contact
My amount debited please contact phonepe team support 9O785494OI please contact phone per number this switch
Refund
N2002142132012656957505
Refund of 340 not received
Wrong Recharge
Sir ek Glt recharge ho gya ha mujhe apna paise Wala’s chahiye plzz help me
Refund my money
Sir pls return my money 100 rupees
Amount dedudcted but not recieved to merchant
C2002211735259477216738 this is transaction id but amount is not recieved to the party plzz refund the amount
Phonepe money transfer panjab national Bank transaction id
Transaction id P2004080759462655411758
Phonepe
Sir Mera wellet deactivate ho gya hai usme Mera 5000 rupees tha Mera rupees mere account me nahi aaya
Amount deducted but not received to merchant
Credit card bill payment is not received merchant.
Mb.n.no.acpart
Phone pe apps chalu nhi ho pa that hai
Amount issue
Amount not recieved.
Amount transfer another account amount not transfer
Yester day Amount send another account account not transfer but amount defected my account please refund amount as early as possible
Wallet monye top up
Top up balance not received why
My merchants did not send
My merchants did not send message,money
I want to earn money
i want retean my money 5000rs
Refund my money
Hi sir
This is transection id N2002051901027962283798. I recharged Tata Sky DTH last 5th but not Reach but my 200 rupee debit only So please kindly request my refund
Please send contact no in Tamil Nadu
Refund money
Sir 6000 rupees my money is struck in work in 2days plzz help sir hospital problem refund my money
Refund my money
Hi sir
This is transaction I'd I reached the party p2003151939494977995317 on 18 March but not reach but my account1000 rupees debit on my account only so please kindly request my account refund
Yours faithfully
Siddaram naikal
Sir 3512 rupees my money is
Sir 3512 rupees my money is struck in work in 1days plzz help sir hospital problem refund my money
बैंक अकाउंट।
मैं अपना बैंक अकाउंट लिंक नहीं कर पा रहा हूं। कोई सुझाव हो तो साझा करें।
Phone pe
Pisa Mera paisa 60 ruppes refand q nahi huwa kab se pending hai kab hoga aj kal
Phonepay
Money was not refund to my Account but mny was debited from my account
Mony not refund
Sir not refund my IRCTC rail ticket cancel
Ticket buking transaction failed refund money
Submitted by Santosh Kumar(not verified) on Friday, 07/2/2020 - 11:36am.
Dear sir my account number me payment refund karvana hai Mene 07/2/2020 Ko Ticket book or rkha tha RS 521 detacktion ho gya lekin ticket book nhi hua payments pending me chala Gaya hai please sir payment refund karvana hai my account number me
reply
Pls return my money
Dear sir,
Kal mere account c Galt transition ho gayi h.pls mere paise wapis account me bhej do
Transaction issuse
While doing money transfering transaction was failed but money was deducted and till now not credited to my account
otp nhi aa ragha hai
Sir jab ham allahabad bank ka upi id bna raha hu to otp nhi aa raha hai ,jab ki hamara mobile number registard hai tab bhi nhi aa raha hai
Amount not received
Dear sir
I made payment to one of online order through phone pe to this link of order www.onlinedelivery.in/index.php?dispatch=crm.orders_quickpay&ekey=a3e615c25ac29bc07000046ae57e627d&o_id=163064
In phone pe it is showing transaction successful but the receiver not received the amount
Transaction id is C2001312156515261424625
Can you please guide
Amunt issue
Pese nahi aay acunte me msg bara bar aaya he magar barcod se scene kiya he pese nahi aay
Payment debited but not
Payment debited but not received by receiver
Payment debitet but not
Phone pay money debited but not rechage Dth channel tata sky
transaction issue
Hi Sir,
i have paid credit card bill of Rs 20000/-through phone pay app on 8th January 2020 at 3:34 pm ,transaction got successful(paid) and amount deducted from phone pay account,but receiver didn't received money till now, the transaction ID: N2001081533581549415785 . I want my money back ,please look into this and try to resolve soon .
thank you.
Payment pending
Please refund my money back
Amount not credit in account
12/02/2020 my friend transfer in 2000=00 amount but amount has been not received in my account and my friend has been check the account 2000=00 amount has been debited and kindly request pls amount has been credited in my account...
Phonepe transaction amount
Phonepe transaction amount not successful
I had transfered money from phone per customer care number, 9123OO2749 sbi to pnb bank account of 8000rs. Amount has been debited from SBI but not credited to PNB bank account. Bank is telling we r not responsible. But phone pe customer care is telling go to bank please refund my money back. Phone no#??
transaction falut
Hi this is pooja G. I paid credit card bill of Rs 2000/- on 07/01/2020 around 3:30 pm the amount Rs 20000/- was deducted and was showing paid transaction but,the person didn't received the payment still,its been i week.still money not received by recipient
Transaction ID: N2001081533581549415785
Please i am requesting you to resolve this issue as soon as possible.
Money send to wrong person
I'm send cash but that is a wrong person I want return the money back.This is transaction id P2002271722533864805108
The money was deducted from the phone pay account
The money was deducted from the phone pay account
Dear sir. My money debited
Dear sir. My money debited from my account 598 but they not received. Please refund my money back thank you.
Money problem
Sir I have recharge in my sir mobile, amount was debited,in my account. please give me my money back
The money was deducted from the phone pay account
My money has been deducted from now but the money I sent to the account is still jaini
Refund money
Sir my money was debited from my account.actually I was booked ticket from sompeta to secendrabad .but ticket was not reserved.the money transfer to HDFC bank
Mong refund
Refund problem
Money transfer
Dear sir i send money to Paytm payments bank from sbi it shows "money is not deducted" and payment failed.. but i saw in internet banking sbi the money is transferred..to the account.. but the money is not in account.... please gave reply to me....????
Payment not received
Dear Sir,
Transaction ID P912281912343611485310 which i have sent rs 300 to one of my friend, same he has not credit in his account.
Please check with internally and make the payment successful.
Regards
Lalit
Phone pe Customer care number
Phone pe customer care number
Phone pe pending money transfer successful amount to bank account plz find the best application for the latest flash contact us
Mobile phone no 62××××××28
money refund complaint
sir maine ek form ki fee phonepay se ki thi lekin mere account se to paise kat gaye likin form m fees failed ho gayi to sir muje meri amount refund kare
Money respond plz
Respect sir
Please my money respond my account
Dt:18/03/2020
Send me money Transfers to other accounts but don't receive to money
Reagitracen
Hi hello I am amardeep ku sir please not a account regraticion
Fund transfer - Receiver did not receive the amount
Dear sir my account number me payment refund karvana hai Mene 19/12/2019 Ko 5000 transfer kiya tha vo payments pending me chala Gaya hai please sir payment refund karvana hai my account number me
Amount not reached receiver
Hiii sir I have send with 25000 transaction is successful but not receive the money for receiver pls...refund me urgently
Reacharge
I am reacharge my airtel number but no reacharge but balance debit my account
Pleas refund my money 700
Transfer amount successful but money not credit account
1,700rs was transfer for me so transaction was successful but money not credit my account why and this problem can't solve in 5 days .how to return my money
Money transfer to another phone pay wallet.
But kyc not complete
Phone pe transfer failed to soport plz..
Sir Mera money transfer failed to do not refund money transfer failed sir due to unusual account activity this number
Contact us:: 6289o43988?
Money transfer
I am sending money amount 20000 to mojammel Mondal but money don't received by receiver. and 20000 rupay cut in to my account.
Transaction Id=P1912012001078254307608
Date=1december2019
Time=8.01 pm
Amount=20000
Please refund my money today
I need very much this money
Please please
Cash Send & debit my Account But money received by receiver
am sending money amount 25000 to vijay keshavrao hon but money dont received by receiver.and 25000 rupey Debit in to my account.
transaction ID-P1911301115460376820808
time-11:15am
date.-30 nov 2019
amount -25000
please refund my money early.
i need very much this money.
please please
my amount
sir my account transfer that person 1600 rupess my amount receive my cal not attend ph switch off so my refund my account plz help me kindly
Call me sir
Call me sir
Rong Richard
Plz sir rifand my ballece
Failed transaction
Tha ammout was deducted and was showing failed transaction also the person didn't received the payment
Transaction ID -P1911231348537780076486
FAIL TRANSACTION
Fail transaction dedected my account
Transition failed but deducted money in my account
Please refund my money
Sms problem
Dear sir I will send to sms add a balance check but not successful why what is the problem plz help me I have balance I have sms pack but not send to sms