IVRS Menu: 080-6872 7374 / 022-6872 7374
First select your prefered language - 1. English 2. Hindi
- Press 1 - To report a problem on the PhonePe register no.
- Press 1 - If you already report your problem and want to check your complained status.
- Press 2 - For cash back offers.
- Press 3 - For refund realted issues.
- Press 4 - Any query regarding mutual funds.
- Press 5 - If you are facing problem while using phone app or wallet.
- Press 6 - For any other issues
- Press * - To repeat the menu
Email
- support [at] phonepe [dot] com (Customer Support)
- This email address is no longer in use. For faster response and better support experience, please raise a support
request by logging into the Phonepe app and clicking on the '?' on the top right corner of the screen. You can
also contact through Help Center.
Important Links
- Contact Support For
- Help/Grievances/Ombudsman (Pls enter your registered mobile no. 10 digit)
- Frequently Asked Question
- Report fraud for Customer/Merchants
- Merchant Helpdesk
- To Report Ethics Concerns
- Pay By -
Grievance Redressal
Level 1
Complaints Registration :
- You can register your complaint with PhonePe Customer Support by clicking
on the icon on the home page of the PhonePe App.
- Customer support service is available 24 hours a day and 7 days a week.
Complaints Resolution:
- Will try to resolve all your complaints/queries within 3 business days.
- Refund approval can be instant, but it may take 3-10 days to reflect money into the account.
- Complaints related to ‘fraud and risk assessment’ often take longer to investigate due
to involvement of multiple agencies.
Level 2
If you have not been satisfactorily resolved at Level 1.
- Log in to PhonePe Support with your registered PhonePe number and report your issue.
- Call customer support centre on 080-68727374.
- Will resolve all Level 2 complaints within 3 business days.
Level 3
If your concern/query remains unresolved, can escalate the matter to our Grievance officer -
Working hours: Mon-Fri 10 am to 7 pm, Phone: 080-68727374 / 022-68727374.
- For Complaints Registration, name and contact details of the Grievance Officer given below-
- Principal Nodal Officer - Sinu Sudhakar
Nodal Officer - Sinchan Kumar Saha
Address: Office-2, Floor 4,5,6,7,
Wing A, Block A,Salarpuria Softzone, Service Road,
Green Glen Layout, Bellandur, Bengaluru,
Karnataka-KA, Pin- 560103
- This resolution of complaints takes 24 hours and all 3 level takes 7 working days to resolve the query.
Level 4
If your query or complaint has not been satisfactorily resolved at previous levels within 30 days, you can
contact at RBI Ombudsman CMS Portal
Merchant Helpdesk
- 080-68727777
- 022-68727777
Mailing Address
Phonepe Private Limited
Office-2, Floor 4,5,6,7, Wing A, Block A,
Salarpuria Softzone, Service Road, Green Glen Layout,
Bellandur Bengaluru, Karnataka-KA, Pin- 560103.
Registered Address
Phonepe Private Limited
(Formerly known as FX Mart Private Ltd.),
Unit No.001, Ground Floor, Boston House,
Suren Road, Off. Andheri-Kurla Road,
Andheri(East) Mumbai-400093,
Maharashtra, India.
Social Sites
Comments
Withdrawl money
My withdrawl amount not credit in my Account 900
Refund
मेरा रिफंड 855 का अभी तक नहीं आया अकाउंट में 15,4,2020 को फ़ोन पे में irctc की तरफ से आया है लेकिन अकाउंट में अभी तक नहीं आया
Amount of not received
I had transfer of Rs.3000/- but due to transaction failed amount not transfer but debited in my bank account.i got message from pe side amount credited on your bank account on 19/4/2020.but amount not credited so I want refund of it
Transaction id- P2004182213154659247397
Date-18/4/2020
Time-10:13 PM
Debited amount:3000/-
Sir transaction id
Sir transaction id p2004100902491469930955hai jo 10 april ko
I paid ke 5000rs account se cat gaya jo ki coustmer care per baat hui fir bhi paisa vapas nahi hua please refund money kar dijiye sir
Jio data recharge
Dear sir,
Today I recharge my mobile jio data pack for one day as you have debited amount from my account but I have received data pack this is really annoying me.
Please take this matter urgent if this matter doesn't resolve I will really disappointed by your service because I moved from paytm to your phonepe.
Hopping your favourable response on this matter.
Thanking you and waiting for your quick response.
Regards,
Meraj Ahmad Ansari
Refund amount
Hi Sir,
i have paid credit card bill of Rs 20000/-through phone pay app on 8th January 2020 at 3:34 pm ,transaction got successful(paid) and amount deducted from phone pay account,but receiver didn't received money till now, the transaction ID: N7098862114 . I want my money back ,please look into this and try to resolve soon .
thank you.
सर मैने आज 3/4/2020 को फोन पे
सर मैने आज 3/4/2020 को फोन पे से 249का मोबाइल रिचार्ज किया पर वो हुवा नही और पैसे मेरे खाते से डेबिट हुये
Gift voucher
Mera yah paisha lauta do sir plese sir
Hi Dear We are having
Hi
Dear
We are having trouble using any 3rd party app for the last 3 months.
Bank account is not supported.
All is well from our side This claim is true. We have all checked.
Help in this
Thank you
Refund
Dear Sir please
में Shoruya Patel अपने
में Shoruya Patel अपने phone number पर
Recharge for panding par h jo recharge nani hua h और मेरे पैसे कट गए है वो पैसे बापिस चहिए मुझे return for money
Not verified
Submitted by Rajesh pushpad (not verified) on 1 apr. 10:19. P2004011019359962615366
this is transaction id but amount is not recieved to the party plzz refund the amount
Return for Money
My recharge pending for amount Kat gai h bo return for money return for money
Refunding cash
Dear sir,
I have recharged for phone number today for rps 500 which is not needed. Can I get that money back to my account
Amount not reflecting in biller account
Dear Sir/mam,
I was bill payment of credit card on 20 march 2020 it was successful but still amt not reflecting to SBI credit card ac .
That's why I paid late fees to SBI card and also reflect to cibil score what can I do I am totally disappointed for service..
Phonepe wallet deactivated
Phonepe wallet deactivated but not receive my money please refund my mony
Refund my money
Please refund my money back
Fund transfer - Status is Pending
Payment successful...but not received
Debit hi gya h
Pey phone se richharj kiye aur ac 48 cut gya bailence is no pr lekin bailence nhi bta rha h richharj 24march time 7:41 pm
Amount debited from account
Amount debited from account but not added to my bank account, it still on phonepe wallet, how long time it will take to transfer
Money issue
My money was debited 2 times for the same current bill pls refund my money as soon as possible
Money return problem
Sir Mera 30rupees return nhi hua hai Avi tk
Account related
Frm my Sbi bank account to another sbi bank account I made transfer amount of 13100 by mistake ac is wrong mony went to another person so please try to block amount wich I Transferred amount of 13100 n try make refund plz
plz retern my money
plz retern my money
Return my money
Airtel dish TV recharge is faild so retern my money
Fund transfer by mistek in other a/c
Galti se Rs.10000 kisi dusre vyakti ke a/c. Me transfer ho gaye hai kya karu.
Mistake transfer mony to anther account
Mera paisa galtise dusreke account me gay kya karu plz return my mony
My transcation failed
Hi sir my transcation failed bt my money is debit sir plsease refund my money sir 3000. Please request me iam poor sir plsease
Please return my money
Please help me
My money transfer other accounts .please help me
Pesa wapas aa jayega
Call me my no pesa return aa jayega ok kumari738766 [at] gmail [dot] com
Submitted by Shiva (not
Submitted by Shiva (not verified) on Thu, 12/12/2019 - 6:49am.
I am reacharge my airtel number but no reacharge but balance debit my account
Pleas refund my money 700
reply
Deduct money from account but they not receive money.
Dear sir. My money debited from my account but they not received. Please refund my money back thank you.
Transaction failed paisa cat gaya Hai return nahi huaa hai
2 din ho gaye abhi tak return nahi huaa hai
Sir i didnt received money
Sir i didnt received money but his accounted money deducted
Send your mobail no my Gmail id
Pesa recovery ho jayega please send your mobail no my Gmail id
Amount issue
Hi Sir,
i have paid kk department bill of Rs 100.00 through phone pay app on Feb 14 2020 at 7:54 pm ,transaction got successful(paid) and amount deducted from phone pay account,but receiver didn't received money till now, the transaction ID:P2002141954336030451104 I want my money back ,please look into this and try to resolve soon .
thank you.
Money transaction to rozarpay
Am send 500 money for rummy game but this money is not credit for my rummy acount plz refund my money immediately
Transaction id number
C2003121724545838235049
Refund
Dear sir
I sending money to my friend but receiver doesn't received money but amount is deducted from my account.
I have mistakenly recharged
I have mistakenly recharged another person's mobile for 558 rupees
Refund my many
Dear ..
This is transection id
P2003080710218595920594.
my amount rs 2999 rupee debit only So please kindly request my refund
Refund my money
My transaction will be failed in bsnl recharge 299 when I will get my money to refund
My money pending in phonepe please gve my money
My money is pending in phonepe please give my money
Same issue
Sir
I had the same problem with phone pe. Did your issue resolved or not till now
Pesa wapas aa jayega please send your mobail no my Gmail id
Pesa wapas aa jayega please send your mobail no my Gmail id coman fast
Upi pin not create
Upi pin not created
My money debited from my account My moneyut not received
My money debited from my account 10000 but they not received. Please refund my money back thank you. reply
sir pls refund my monye pls
sir pls refund my monye pls urgent 10000 send not susccfluu but blc no blc pls sir urgent pls refund my monye
Transfer pending
Please respond to this email I need emergency please it's urgent
Transfer panding
Hello
Sir i am using phone pe form this number my 1 payment of rupees 3000 still panding
Plz do resolution form my payment...
My Flipkart refund
My Flipkart refund not my phonepe wallet
My amount 596 rupees was
My amount 596 rupees was deducted but refund cannot received.pls refund me
Payment deposited but not receive
महोदय एसबीआई बैंक के खाते से 25000 कटकर इलाहाबाद बैंक अकाउंट में जाने को शो कर रहा है लेकिन इलाहाबाद बैंक में पैसा नहीं पहुंचा जबकि एसबीआई से मेरा ₹25000 कट गया है आपसे सविनय निवेदन है कि जल्द से जल्द मेरा पैसा वापस कराने की कृपा करें
Delete messages
How to delete the text messages in phonepe
Amount not received the receiver
we paid the amount of 8106 rs and 100 rs also paid to phone pay app to credit card bill .but not showing the amont of sbi credit card app.why//transaction ids numbers:N2003021638413071792814 and another I'd number:N2003021652581817301309.payment made by phone pay app
Bank Account Problem
Sir mera bank Suggested banks me se nehi hai dusra hai, ab me kya karu kaise link karu Apne phone pay ko Bank account se, please help it's urgent.
Phonepe contact My amount
Phonepe contact
My amount debited please contact phonepe team support 7866O283O3 please contact phone per number this switch
Customer service
Phonepe contact
My amount debited please contact phonepe team support 9O785494OI please contact phone per number this switch
Refund
N2002142132012656957505
Refund of 340 not received
Wrong Recharge
Sir ek Glt recharge ho gya ha mujhe apna paise Wala’s chahiye plzz help me
Refund my money
Sir pls return my money 100 rupees
Amount dedudcted but not recieved to merchant
C2002211735259477216738 this is transaction id but amount is not recieved to the party plzz refund the amount
Phonepe money transfer panjab national Bank transaction id
Transaction id P2004080759462655411758
Phonepe
Sir Mera wellet deactivate ho gya hai usme Mera 5000 rupees tha Mera rupees mere account me nahi aaya
Amount deducted but not received to merchant
Credit card bill payment is not received merchant.
Mb.n.no.acpart
Phone pe apps chalu nhi ho pa that hai
Amount issue
Amount not recieved.
Amount transfer another account amount not transfer
Yester day Amount send another account account not transfer but amount defected my account please refund amount as early as possible
Wallet monye top up
Top up balance not received why
My merchants did not send
My merchants did not send message,money
I want to earn money
i want retean my money 5000rs
Refund my money
Hi sir
This is transection id N2002051901027962283798. I recharged Tata Sky DTH last 5th but not Reach but my 200 rupee debit only So please kindly request my refund
Please send contact no in Tamil Nadu
Refund money
Sir 6000 rupees my money is struck in work in 2days plzz help sir hospital problem refund my money
Refund my money
Hi sir
This is transaction I'd I reached the party p2003151939494977995317 on 18 March but not reach but my account1000 rupees debit on my account only so please kindly request my account refund
Yours faithfully
Siddaram naikal
Sir 3512 rupees my money is
Sir 3512 rupees my money is struck in work in 1days plzz help sir hospital problem refund my money
बैंक अकाउंट।
मैं अपना बैंक अकाउंट लिंक नहीं कर पा रहा हूं। कोई सुझाव हो तो साझा करें।
Phone pe
Pisa Mera paisa 60 ruppes refand q nahi huwa kab se pending hai kab hoga aj kal
Phonepay
Money was not refund to my Account but mny was debited from my account
Mony not refund
Sir not refund my IRCTC rail ticket cancel
Ticket buking transaction failed refund money
Submitted by Santosh Kumar(not verified) on Friday, 07/2/2020 - 11:36am.
Dear sir my account number me payment refund karvana hai Mene 07/2/2020 Ko Ticket book or rkha tha RS 521 detacktion ho gya lekin ticket book nhi hua payments pending me chala Gaya hai please sir payment refund karvana hai my account number me
reply
Pls return my money
Dear sir,
Kal mere account c Galt transition ho gayi h.pls mere paise wapis account me bhej do
Transaction issuse
While doing money transfering transaction was failed but money was deducted and till now not credited to my account
otp nhi aa ragha hai
Sir jab ham allahabad bank ka upi id bna raha hu to otp nhi aa raha hai ,jab ki hamara mobile number registard hai tab bhi nhi aa raha hai
Amount not received
Dear sir
I made payment to one of online order through phone pe to this link of order www.onlinedelivery.in/index.php?dispatch=crm.orders_quickpay&ekey=a3e615c25ac29bc07000046ae57e627d&o_id=163064
In phone pe it is showing transaction successful but the receiver not received the amount
Transaction id is C2001312156515261424625
Can you please guide
Amunt issue
Pese nahi aay acunte me msg bara bar aaya he magar barcod se scene kiya he pese nahi aay
Payment debited but not
Payment debited but not received by receiver
Payment debitet but not
Phone pay money debited but not rechage Dth channel tata sky
transaction issue
Hi Sir,
i have paid credit card bill of Rs 20000/-through phone pay app on 8th January 2020 at 3:34 pm ,transaction got successful(paid) and amount deducted from phone pay account,but receiver didn't received money till now, the transaction ID: N2001081533581549415785 . I want my money back ,please look into this and try to resolve soon .
thank you.
Payment pending
Please refund my money back
Amount not credit in account
12/02/2020 my friend transfer in 2000=00 amount but amount has been not received in my account and my friend has been check the account 2000=00 amount has been debited and kindly request pls amount has been credited in my account...
Phonepe transaction amount
Phonepe transaction amount not successful
I had transfered money from phone per customer care number, 9123OO2749 sbi to pnb bank account of 8000rs. Amount has been debited from SBI but not credited to PNB bank account. Bank is telling we r not responsible. But phone pe customer care is telling go to bank please refund my money back. Phone no#??