Service Request No: 2210 1420 4365 dated 14-Oct-2022

Surprisingly Philips has collected a defective product sold to me for replacement through its authorised service center. Even after more than one month, repeated queries are not getting answered. There is utter silence from all concerned consumer care people .....

Regards
Ravindranathan

I realy tired with your customer care service there no response from your side,
Many times try to lock complain but no one receive call ,so plz requst you to plz lock call & solve my problem as early as possible.

I have identified that TV is having retrace line in LED.its in under warranty pls give contact number

On July 2018, I have identified that TV is having retrace line in LED
Screen. On 13/07/2018, I have raised complain with Philips customer service
about the said issue
and they have visited my home to see the issue.The complain number is
*BHU1307180023*. In more than 6 months, I have not received any update from
the Philips team.
So I visited your office at Hanspal,Bhubaneswar on 14/01/2019.The reply I
get from your office is "*due to nonavailability of parts, your TV can't be
repaired and complain get Cancelled" *and asked me to call to the customer
care number again to raise the complain. When I called to customer care
executive, they said *"Your complain has been cancelled and re-lodge the
complain again".*

I want to know why you have not updated me immediately about the status of
complain, why you have Cancelled my complain and I want within a week my TV
should ready without further delay..

Can you please let me know where I can get the Philips shaver battery replacement in navi Mumbai.

Home theater not working properly within 3 month service center not solve my problems

Do not buy Philips TV due to their inefficiency to serve customer please follow below details
I am drafting you this mail with the reference of your another apology mail by PHILIPS, I had call on customer care number provided by you for asking about status, It's already one month passed , Customer Care Executive replied me , "Your are not only the our customer we have lot of customer your complaint "THA1008180039" is on hold due to non-availability of Spare part you will have to wait until the part is available"

This is your customer care service very arrogant and sense less people, not understanding or listening the problem just ordering to wait, and when I ask for how many days customer care executive replying as "I don't know" just wait. Since last month my TV not working properly I am taking continuously followup and you are insulting customer ordering them to wait and not ready to explain for how many days , if for a month or 2 months or more than 2 month we have to wait then whats the requirement of your After sales service why should not you replacing the TV ? " TV is a daily watching product it's not a occasionally, once in a month, quarter or yearly base using product.

If you do not have spar-parts of product then replace the TV why will customer will bear for your inefficiency , instead of providing service you are ordering customer to wait for unexpected time this is very shamelessness , due to this one month follow up I realised that "Philips India" not interested to do business in India because they have lot of Customers as your Service executive replied, hence I am also not interested to be a customer of company like Philips now I don't want your not sure service I just want my money back with Interest.

We wonder why we have fallen so much behind China.sad but true. But such people are thriving. It is a very sad situation.

there is a parts problem.