Email

• info [at] paytmmoney [dot] com (Customer Support)
• feedback [at] paytmmoney [dot] com (Customer Feedback)
• priority [dot] kyc [at] paytmmoney [dot] com (If your KYC verification is delayed)

Install App

Important Links

• Customer support & Faq
• For further queries, raise a request through app
• Customer Support from Mobile App

Grievance Redressal

Level 1

• If a Customer has any grievances / complaints, the Customer can approach Customer Support help desk
  via the “customer support” tab in the App or  www.paytmmoney.com.

Level 2

• If the customer's issue is unresolved after a period of 15 days from the date of first raising the issue at Level 1
  or if the customer is not satisfied with the response provided at Level 1, the Customer may, post completion of
  a 15 day period from the date of first raising the issue at Level 1, write to the Compliance Officer at:
  • The Compliance Officer
    Paytm Money Limited,
    Ground Floor, Vaishnavi Summit,
    No. 6/B, 7th Main, 80 Feet Rd, 3rd Block,
    Koramangala, Bengaluru, Karnataka 560034
    Email: complianceofficer [at] paytmmoney [dot] com

If the complaint is not resolved at Level 2, or if the customer is not satisfied with Paytm Money's grievance redressal,
the customer may, approach Securities and Exchange Board of India (SEBI)

Cyber Incident Reporting

Email: cyber [dot] reporting [at] paytmmoney [dot] com
Helpline No.: 0761-2796277
Working Hours: Mon-Fri, 9 am to 5pm

Operations Head office

The Hub, 8/2, Sarjapur Main Road,
Ambulipura Village, Varthur Hobli,
Bengaluru - 560103

Principal / Operations Head office

Mr. Varun Sridhar,
Paytm Money Limited,
Ground Floor, Vaishnavi Summit,
No. 6/B, 7th Main, 80 Feet Rd, 3rd Block,
Koramangala, Bengaluru, Karnataka 560034
Ph No.: 080-46253716

Corporate Office

B-121, Sector-5, Noida - 201301
Ph No.: 0120-4770440

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