Hi,
This is Bharath,
I have received a mail from the Oyo service team and My refund is still not created.
It's been more than 90 days.

Below is the Mail received from Oyo

Hey there!
We have some good news and some great news.
Good news- We've resolved your concern regarding Check In Issue:Tariff Issue.

Customers are at the ❤️ of everything we do and your feedback has allowed us to (Resolution Provided).

as per our telephonic conversation, your refund of Rs.672/-has been initiated from our end and it will reflect in the same source of payment within 7 to 14 Working days by the time it got initiated.
Lastly, we have a (ok, 2) teeny tiny favour to ask of you. You'll soon receive another mail asking for your feedback and we humbly request you to let us know what you think. And we’d be absolutely thrilled if you
could share a few cool words on our page
Image Check https://www.facebook.com/oyorooms/reviews/
Please note that you can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on 'Need Help' on the OYO app.
We look forward to welcoming you to our comfy, sanitized abode soon

This is with reference to the mail details given below. I had tried to check into the given address on the specified date as per the bookings and even after searching for hours together I couldn't place the hotel there. It it is then I understood that the hotel has been vacated long back and it was only a fraud which was done against me. I request you to please address the issue and repay the amount as early as possible and intimate me on the proceedings.

Dear Customer

Thank you for choosing *OYO*. Your booking for OYO Flagship 804582 Hotel Happy Rooms is confirmed.

*Booking Id*: FX3I1293
*Check-in Date & Time*: 16 Dec, 12:00 PM onwards
*Checkout Date & Time*: 18 Dec till 11:00 AM

MY BOOKING ID IS :- AZYZ5645

THE MONEY HAS NOT BEEN REFUNDED EVEN AFTER THREE MONTHS.

WHEN I'M CALL FOR INQUIRY THEY WILL KEEP TRANSFER MY CALL TO THE SERVICE BUT ULTIMATELY IT WILL GO TO RESERVATION DESK ONLY AND EVERYTIME NEW PERSON WILL PICK CALL AND EVERYONE YOU WILL HAVE TO TELL THE SAME STORY.

TILL NOW I TRIED ALMOST 30 TO 40 TIMES CALLED.

Hello sir
From last 30 September i have done rupees 1677 advance payment
But till today i didn't get refund my amount...
Talking to executive since last one month but not getting support
Am sent mail but no response
Booking id : UDZ97663
Oyo71930
Check in 5 October to 9 October
Kindly don't fraud with customers

OYO 28067 Shree Comforts
XQC87680
I have booked a hotel by calling oyo customer and paid online before checkin but after going to the hotel there are no rooms are available. For refund I have called more than 20+ times to oyo they are responding.

They are not refunding money now a days such a f..king app and worst services after commitment of refund the call won't be connected everytime they will keep transfer your call to the service but ultimately it will go to reservation desk only everytime new person will pick call and everyone you will have to tell the same story. Till now almost 100 times called.

I have received email from OYO that my payment of Rs 561 has been processed. After 15 days, still not credited in my bacnk.
Request the concerned to please look into. Bookin ID AYOI6481

REgards,
SS Das

Oyo is such a 3rd class app. Do not book rooms through Oyo. They make us fool. They never confirm your booking with the hotels. Personally me booked and went on roads at night 10pm to 1am and then I book offline room with help of Auto driver

My booking id is - O5Q85424
And i want my refund within 2 days.... And your customer care number is no working properly too.. Now.. If I'll not get my refund I'll complaint against ur company... I've recorded everything I've got... So plz give my refund.....1280

I had my bookings in a hotel through oyo app around a week ago.
On the day of arrival since the hotel's contact number was unavailable I called oyo helpline for confirmation. They confirmed again and when my family reached at the hotel, they said the room can't be provided.
The same I informed the oyo helpline and the they started asking extra money. Even then they were not able to provide the room in the same hotel.
My parents were standing out of the hotel for like 2 hours. I was not there since I work in a different city, they were travelling alone.
It was such a waste to book a hotel through this oyo app.

I request everyone to never use this app. The worst experience ever.
Bulshit.

My booking id is - QZO17406
And i want my refund within 2 days.... And I'm also not able to check my refund status and customer care number is no working properly too.. Now.. If I'll not get my refund I'll complaint against ur company... I've recorded everything I've got... So plz give my refund.....

I made a booking on 20th August, 2022 at Capital O Noida Homestay 36
Booking ID - K8RX9877
I want to share the horrendous experience which I had with the hotel.
I made the booking around half an hour before going to check in and made the payment of Rs. 717 from my Paytm wallet and the remaining with Oyo Money in advance to make my check-in seamless. When I reached there I was disappointed as there was no electricity on the entire property and the guests were complaining about the same too. My booking was made successfully on the OYO app but once I reached the hotel and I showed them the booking ID, there they said that this is a glitch from Oyo’s end due to which the booking was made at this price and the original price of the room is 1800+ and they denied me my stay there.
I requested him to allow me to stay as I have already paid the amount in full and I also had to travel in the evening to which the guy at the reception asked for more cash and said that I will need to pay an extra amount of Rs. 1000 else I won't be allowed to check in and also if I tried to cancel, I won't get any refund.
I called customer care and after several tries, an executive picked up my call she listened to me and said not to worry and cancel the booking and assured me that I will be refunded the full amount, she said that she needs to transfer my call to another executive and then there was silence for 15+ minutes straight no one answered and after that, they ended the call.
I canceled my booking and there it shows that there are cancellation charges of Rs. 717, which is exactly the amount which I paid.
I mean, what is this? Why am I not refunded my amount in full when this is an issue from the property and Oyo’s end? My booking was made successfully but I was still denied entry. I spent more than an hour there explaining the situation to them, wasting the time and money which I spent to reach there and I am not even refunded for the inconvenience caused by Oyo and the property.

On 9th August I made a booking on OYO for one day and
the booking ID is YA5W9543 and paid Rs 1248.Soon after
the booking I got a call from the hotel saying there is no
availability at the hotel so they can't take me in, and asked
to cancel the booking. As they refused to check in. But you
are not refunding my amount that i have paid. How
come I am responsible for this? Why are you not refunding my
money, It is the hotel who refused the booking. I need the
full amount of Rs1248 to be refunded.

Still didn’t get the refund for booking date 8-08-2022 .Id no.-EU2D9362
Please proceed refund as soon as possible

My booking I'd - Q1BZ1810 in tetrad hotel, Bangalore.
When I want to check in, they asked additional 500 rupees. They said they don't honour OYO discount tariff rates. It was late night so I didn't argue and paid them.Its not about 500 rupees, but the fact was I felt insulted.

Next morning,I called OYO customer service from where I did my booking and informed them and she( Kiran, the telecaller executive) said we has lodged a complaint and it will be sent to your email. But till now I haven't received any such email. I have made more than 12 calls to the customer care but everytime they keep me on hold saying they are transferring call to seniors and finally disconnect. If you don't believe, ask them to provide my call recordings, as it is mandatory for them to keep it.

Their telecaller executives are also biggest liers. I think they are well trained to lie to the customers. So,I request you everyone not to beleive these OYO people as they give false commitments. Better directly go the hotel and check in

I booked a hotel yesterday(Aug 13) by paying Rs, 2544, then I called the respective hotel, they said it was overbooked and no rooms available therefore I had to cancel my booking, I was expecting the full refund (Rs, 2544) but it shows I’ll only get Rs,448.

This is frustrating, I’m not sure why Oyo is doing overbooking and harrasing their customers

Kindly refund the whole amount to my account

Ps: I almost called oyo customer care more than20 times today, every time they either put me on hold(the max time I waited on hold was20 min) or they route me to IVR instead of the service department..

Dear Team,

Hotel.Iqra Inn is closed since last 1 month and bookings are still being taken
.I have booked a room of Rs 641 and now.I am running to get the refund..Hotel staff on phone is telling me that they have I formed OYO a week back that the hotel.is closed and not to take bookings and remove from website

I was charged for a room that I cancelled. When we got to Texas to look at the hotel in the pictures it was a really nice place upon arrival the grass needed, mowed, the trash had been dumped who knows when and was piled up all around, and old mattress were thrown out back on the ground. I cancelled my room well before the time, and now the charge is on my card. I can't find a phone number to get my money back. I need them to see my e-mail and contact me and refund my money as I am contacting the better business bureau.

Worst service ever...I have done booking and paid the amount in advance but after sometime they messaged that no rooms are available in the hotel and didn't refund my amount...Need to book an FIR for this fraud and shut down this company

Bahut MC service hai OYO ki, chor hai sala

Sir I booked a room at 11.30AM on 9 july 2022 and I didn't get contact number of hotel nor the adress so canceled it at 12.10PM just after 45 minutes.But now anyone is not replying for my refund how can I get my refund because I didn't get the property.And the police is worst that cancle before 9.00Am when I booked it's 11.30AM then how can I cancle it before this.And didn't get the property in use then why I pay.I am going to file a case against oyo.Now we will meet in court.Cause I am a lawyer I know very well that where is lack of rules in your company and I will shut you down the fraud which you are doing with people.

reply

Booking ID YT494965 hotel Deuarali Dx Sarai kale khan New Delhi. Hotel owner refused for check in and I already have paid ₹714 through Google Pay. Booking Date: 26/06/2022.
I have called two times on OYO customer care number and messaged many times for refund.
Still my query has not been solved.
I am extremely disappointed with OYO services.

I cancelled the booking 16 june 2022 but today date 2 july i have not received refund amount...my booking id TU2Z8188 Coustomer Care not provided any solution i try costomer care again and again very bad experience in oyo

Sir my Oyo online prepaid payment not received in hotal
Plz clear the payment..

Muje mera refund nahi mila aaj 22 days ho gaye hai plss oyo help us

I booking oyo 29318 hotel krishna ahmadabad india through your costumer booking call. I had booking id NIHN8487 for 16june to 17june and booking id LSQV0904 17june to 18june partialy and 2 different payment 449 Rs and 381 Rs through online.
When i reached at hotel krishna, they denied to me for check in through oyo booking and then i also talk about this matter to your costumer care and head of the hotel krishna at a time but he did not check in my booking.
I cancel my booking but my refund is not received and not show status in oyo app regarding my refunds.
Your costumer care also not proparly respons please look into this matter and resolve my issue as soon as possible and give my refund as soon as possible.
Thank you

I booked a hotel that id is 85834 and this is a prepraid booking hotel didn't give me room they say we can't want to give you room you can complain again us, I complain to costumer they say you get your refund soon but from 8 june to till I can't get my refund my booking id is H84D8169 can I get my refund back

I have booked the hotel on 15 June 2022. My booking was confirmed and the timing was 11.30 am morning. When I called the hotel then they are telling that we don't accept the Oyo booking. Now, OYO refunded department is not picking up the call. My amount of ₹ 1200 is stuck and this city is very new for me. I am in deep trouble and I am going consumer forum to file a case against the service of OYO. Never book hotel through OYO company. This OYO company is fraud. I am telling as Indian and as Ex-OYO customer.

I booked a room at Collection O 77145 IIDM Eco Resort and paid amount also. when i reached hotel they refused to give the room and told that oyo has overbooked so they cant accommodate us.
oyo people has kept our call on hold for 1 hour but not given any solution. :) sic. very worst service and customer care I lost money and suffered mentally as it is difficult to get a room in the last minute.

They are least bothered about clients. Now saying we have not shown up so amount cant be refunded

Cheaters

SIR MERE SATH FAURD KIYA HAI HOTEL RATIRAM NE HOTEL BOOKING PRICE SE JADA PRICE LE LIYA

I booked one room, Booking Id:H47G7894. I have paid full amount also but when I went to hotel they are told No room available here. We don't know anything. Refund also not came. Please refund my amount

oyo not send my money not help to me for refund my amount
bad service by oyo