Email

• connect [at] orowealth [dot] com

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Important Links

• Contact Form
• Complaints Status

Grievance Redressal Process

Step 1

If a Customer has any grievances / complaints, the Customer can approach Customer Support
help desk via the chat option/email or call on provided contact number. Details available in following Link.

Step 2

If the customer’s issue is unresolved after a period of 10 working days from the date of first
raising the issue or if the customer is not satisfied with the response provided , post completion
of a 10 working day period from the date of first raising the issue at Step 1,customer may
write to the Principal Officer at:

• The Principal Officer
  Ascend Co working, B 205-206,
  Dhanashree Heights,
  Off Veera Desai Rd, Andheri West,
  Mumbai, Maharashtra 400058
  Email: vijay [at] orowealth [dot] com

Step 3

If the customer’s issue is unresolved for a period of 7 working days after the Customer reaches
out to the Principal Officer as provided, the Customer may to the CEO at: nitin [at] orowealth [dot] com

Step 4

If the complaint is not resolved by CEO within a period of 7 working days from the date of such
issues first being raised at the Step 3, or if the customer is not satisfied with grievance redressal,
the customer may, after completion of 7 working days after the issued was first raised at
step 3, approach SEBI

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