IVRS Menu: 91483 80504

• Press 1 : For mobile application related issue.
  • Press 1 : If unable to apply for loan.
  • Press 2 : If delay is reimbursal.
  • Press 3 : If unable to assign loan agreement.
  • Press 8 : To go back to the main menu.
• Press 2 : For EMI, payment and refund related query.
  • Press 1 : For payment due date and outstanding amount.
  • Press 2 : For E-mandate.
  • Press 3 : For payment link.
  • Press 4 : For payment status.
  • Press 5 : Payment not updated in a mobile application.
  • Press 6 : For access payment and refund related issue.
  • Press 8 : To go back to the main menu.
• Press 3 : For loan offer and product related issue.
  • Press 1 : For loan limit issue.
  • Press 2 : For ROI and processing fail related issue.
  • Press 3 : For my reward coin, gold related query and my khaata.
  • Press 4 : For loan cancellation.
  • Press 8 : To go back to the main menu.
• Press 4 : For complaint and service related query.
  • Press 1 : For NOC and loan statement.
  • Press 2 : For civil issue.
  • Press 8 : To go back to the main menu.
• Press 9 : To speak to the customer care executive.