Ola Cabs Customer Care No. 080-6735 0900

Organization: 
All India Number(s): 
  • 080-67350900 (Registered Office No.)
  • 080-67350904 (Registered Office No.)
  • 9538043753(Helpline No.)

Email

  • security [at] olacabs [dot] com (Customer security)
  • media [at] olacabs [dot] com (Media related queries)

Important Links

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Bengaluru Offices

ANI Technologies Private Limited
Maruthi Infotech Center,
A Block - 5th floor
Challaghatta,
Bengaluru, 560071
Phone number: 080-46655300

Ola Head Office

ANI Technologies Private Limited
Torrey Pines,
Embassy Golf Links Business Park,
Challaghatta,
Bengaluru, 560071

Registered Office

ANI Technologies Private Limited
Regent Insignia,
#414, 3rd Floor, 4th Block,
17th Main, 100 Feet Road
Koramangala, Bengaluru, 560034
Phone number: 080-67350900
Fax number: 080-67350904

Reset Password

  1. Enter your Ola registered email ID or mobile number
  2. Click on Get Verification Code
  3. Enter the verification code that you will receive on the
    provided mobile number or email ID
  4. Click on Submit

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Comments

I want to open a driver account

Sir how ihave to open a driver account please tell me.

Charged higher expected and provided fake invoice

i had booked on 14/09/2020 at 8:55 am from kandivali to churchgate
the time i booked my ride the estimated fare was Rs.1095 but after the completion of ride the fare charges increased drastically like almost doubled i.e Rs.2167. i had booked many rides from ola and uber but i have never experienced this kind of unexpected situation. I am totally dispointed by ola cab service. whenever i call to customer care number they don't pickup call.i will never advice anyone to use ola cab service. i had also mailed to and they raised a ticket but i have not received any response after that.
horrible experience

Even driver's GPS stops working because of that we had to help him through google map so that he can navigate and also the invoice which is showing route was from kandivali to goregoan
than from goregoan to vasai
vasai to virar
and than virar to fort.
which was totally incorrect.

प्लॅटफॉर्म शुल्क क्युं कट हो रहा है।

प्लॅटफॉर्म शुल्क क्युं कट हो रहा है।इसके बारे में कुछ बता सकते हो प्लीज।जरा विस्तार से चर्चा कर सकते हो प्लीज।

I'd open nhi ho raha hai network issues ho raha hai

Sir mera id open nhi ho raha hai network issues ho raha hai please help

My payment refund problem

Bed services

Ola driver ne mera mobile

Ola driver ne mera mobile phone chura liya car number dl1rtc7701

Account blocked

Dear team please open my id .I wants ola service in traveling.

Driver id on line ke liye

Sir ola driver id meri blacklist ho gyi he kese online hogi sir

Ola driver account online karane hetu

Sir mera ola account driver ka block kr diya gya h kyo or kese online hoga sir

Account blocked

Dear team please open my id .I wants ola service in traveling.

Ola I'd unblock ke leiya

Sir please my help my ID block h use unblock kare please sir

Account block

Sir mera ola app open nahi ho raha he login kar raha hu lekin login ho nahi raha pilz sir aap meri help karo

Cash/payment issue

Ola driver's se I take cash payment but take cash and Paytm 2 time payment so plz call me I so many time call customer care but not respond

I'd block

Sir please open my id .I wants ola service in traveling

Money

Ola india dirty app, any query any pblm not content care, any payment ya journey, driver complet, ya route map any query not attend care,
Only unnecessary money West app, I want complent ola App at police station WITH
Complet PROOF DOCUMENTS

Cancellation by rider

Sir, I wanted to let you know that this morning I booked a cab by ola cabs. The cab arrived I was in but away I didn't call the reader several times. So what's my fault You return my money,

Business

I want attach my car with ola for business how to attache my car I m from Hyderabad. Please tell me

Cab available mentioned address

House No:- 40 Saraswati Vihar, Gurgaon 122002

Above address available cab

Booking during lockdown

Hi,

Please tell me, how book an ola cab from Ghaziabad to Faridabad in today lock down period.

If any instructions for this confirm me.

Thanks
Manoj Kumar

I'd block

Dear team,
Please provide the details why my ID is blocked.

Driver related

Apki service se bilkul setisfied ni hu mai apke driver bolte hai hum kissi ke bapp ke naukar ni h please give me ola customer care number

Worst ola customer care

I just want to deregister my number from ola services. Rather i request to permanently block my account. I never want to use such a worst service. Ola has started a new scam i guess. First the driver cancel the trip then ola deduct cancellation fee. After that ola provide a refund voucher with validity period that too in days of corona. Why the hell would i use cab during this period except very necessary airport pickup. Such a disgraceful customer service. I totally withdraw from using ola.

I have charged extra

I have charged extra amount.Before ride amount was Rs-116 and after ride amount was Rs - 294/ it's cheating with customers, my ola experience is very bad.

Cancellation chages

Hi, I am very disappointed because of cancellation charges.
Today i booked a cab but driver cancelled the ride,At last i book ola auto &i have paid 50 rupees more paid 204 rupees instead of 154 inr.
Please resolved the case.

Irresponsibility of driver, Susheel Kumar yadav

Hi
I am Dr Mahboobul Hasan Ansari
Today I booked a cab, throuh my application. The driver distance was just 1 min away. After waiting more than five minutes driver did not contacted me. When I tried to call him he did not picked the phone. After waiting another 10 min I have again tried to call him but driver did not picked the phone. When I tried to complain regarding this through OLA application, process was not completing. After more 30 minutes I left the place through another means. After 30 minutes of arriving my destination I got a call from driver "Susheel Kumar Yadav" who said "I could not picked the phone because I was slept"
Due to his irresponsibility I have faced inconvenience and addition 50 Rs penalty. Look in to the mater and reply me as early as possible. Otherwise I have no option left except unstall Ola application along with my wife application

Not rectified

My problem is that: the ola app is not available for use on this device. Contact support for me... Rectify the problem and do needful... Till now no response from you, ola, waste app, no Rectify no reply...waste app

Hit and run

An ola driver just hit my car from the back and just ran away where he just supposed to appologise and he should pay to me he just ran away his car no. Is HR57 a 7307 (swift dzire)

Overcharge Km For outstation

Hi
When I booked a cab for JCFH sen sec school, Chandigarh road SBS Nagar from my destination , km shows 77 km from departure to destinantion but you were charged 196 km for round trip . So how could you do this to customer you just cheat to customer
details of amount which i paid in cash and paytm
Paytm -200
cash---2200
including 100 toll tax ie Rs 100 and DTO tax 340

So its a big harassment or cheating to you customer.

Regards
Rohit

Customer toll bill issue

Customer ko se mere ko 320 kaise lene hain aur unhone bola aur mere sath mein 320 rupaye plus kar diye bil operator 345 rupaye ka nikala hai kripya is kil ko adjust mint Karen aur mera bhugtan wapas Karen 320 rupaye

wrong cancellation Charge

today i book a mini car ....driver cancel the ride not i.......then why charged me 50 rs ..?????????...i want my 50rs back .

My account lock

Pls check the status on my account number lock by the way you can see exactly where the money to you soon thanks again for your service provider of continuing to you and your service problem

Account block

मेरा no ब्लॉक बता रहा है क्या करे

Extra charged

I have charged extra amount.Before ride amount was Rs-133 and after ride amount was Rs - 217.

I missed my belongings in cab but none is helping me

Tomorrow on 9 Dec 2019 ,I took a cab no UP14FT 5425 Swift desire from Rajendra park gurgaon to laxman vihar gurgaon at 9:59Pm and I missed my office bag in cab, but from morinig started calling driver to return my bag, but he is not picking my call, I tried to call call customer but could not find any relevant no. Even I text driver that I can pay some amount if he returns my office laptop was in that bag , pls help me to get that bag his mobile no is +9199113457xx. 33 in Truecaller his name shaw Rajiv yadav but in profile mohdmokin

booking cancel by driver

i was booked cab before 4 days driver self cancel booking and booking cancel charge davit from my account why,
who buddy giving me answer..?????
call me on 97XXXXXX69

Ola service

Worst service ever. The customercare is not even receiving the calls. Very disappointing service.

Ola app is locked . Kindly Unlock ,

Ola app on mobile is is locked . Kindly Unlock and activate .
Mobile No : +91 9082147430XXX

Mujhe Meri bike ola mein

Mujhe Meri bike ola mein attach Karni hai Lekin Mera licence block hi kya main meri bike attach kar sakta Hun kya reply me please

my mobile is broken my trip end now

My mobile is BROKEN my drip cancel now my mobil number.

Gadi ki condition bikul Thik ni hain

HR55AB0615 pixle month liya tha 25000 dekar. Jab Gadi lane gaya toh Gadi K front set tuti hui thi or jek v ni tha Gadi main our Gadi K kit v kharab tha jab hamne office main call karke bataya toh madam jee ne bole ki chalake dekho Thik hojayanga. Gadi K condition Thik ni tha firbhi Lena pada aur har 2 din main problem khada hota aur 300,400 Mera Kharch hojata jeb se agar office main complain dalu toh 3,4 din faltu main khada kardete.aur Hardin costumer care main call Karna padta kavi bonus ni daldete kavi bahut dur K kone mai xodke 1ghante tak duty ni dete. So I would like to request to the Ola cabs customer care officer to improve the system steckly thanks

sir' tell me your problem in english

i cant understand

Cannot update password

Team,

I have changed my phone and reinstalled all apps. I was successful in doing so for all my apps except you...the great OLA!

1. I forgot my password and since an hour I have been trying to create a new one. But your website is the shittiest that I have ever seen. On the app, I am supposed to receive an IVR call for verification, which I guess I will not receive in this lifetime.
2. The customer care number .......900 which you have flaunted on Google goes unanswered.
3. The support section mentions some links like "forgot your password" on the screen...which is not visible to the human eye.
4. Today is my last date for payment of Postpaid amount, and I am trying to look for a tab on your shitty website to pay the same...but of course! it is not visible to the human eye.
5. My emails to your olasupport or whatever is not replied to.

Frustrated,
Pranita Gurung

KYC update awaited for last three days

I have completed my KYC on 30/05/19, which was to be approved within 24 hours. It has already been more than 72hours. Approval is still awaited.

Because of this delay, I am unable to add money to my ola wallet.

Amitabh
94XXXX1481

KYC Update

bhai,
is your KYC updated now.
i am facing the same issue
in my case it is more than a week

Driving

Driving

Driver refused

I booked ola yesterday around 10:46 am after some time I called driver he said he is coming in 10 mins but after 10 minutes I called him again he is still at the Ludhiana railway station he is not coming he said he didn’t see the confirmation and he said you cancel the ride most of the time the ask the customer to cancel the ride but they refused to come it is not customer mistake then pls charge the cancellation fee from the customer

Same incidences

Same incidences happen with mi on 09/07/2019 5pm driver come near my location & when I called her hi aske wher is drop after confirm drop location driver cut my call and switch off mobile phone,go away from my location,if driver refused to pick cansle ride then why Ola charge 50rs in my account.i msg on support system but no any one reply mi very bad service from Ola driver & support system

Same

Same hell happen.fraud agents never use them.i still did nt get my money back.why should we pay for the drivers mistake.ola has no toll free number for complaint.so they are also involved in such type of rubbish fraud activities

Incorrect balance amount in Ola Money.

After completing the last trip the balance in my Ola money account was Rs 740/-.
Now it shows zero balance and indicating insufficient money.

Moreover history of previous trips are also not being shown.

Kindly check and do the needful.

Incorrect balance amount in Ola Money.

After completing the last trip the balance in my Ola money account was Rs 740/-.
Now it shows zero balance and indicating insufficient money.

Moreover history of previous trips are also not being shown.

Kindly check and do the needful.

Bad experience

My name a.ramanarsaiah,took your ola car drive on rental service from Dammaiguda to rajeev gandhi international airport on 11/03/2019 at 8a.m wherein while I was booking for my ride amount shown as Rs 732 where as after reaching massage given as RS 872 ,as per this message driver took the amount.

My concern is amount should not vary from booking amount to actual amount after I reached to airport what they demanding.because sometime we can not plan sufficient amount what you charge after service.

Regards
Ramanarsaiah

Ola driver wrong veheviyar

कल रात को मैंने एक ओला की थी जो किसी वर्मा के नाम पर थी 11:29 ड्राइवर आया और उसने बताया हुए स्थान पर जाने से मना करा मुझे अशोकनगर त्यागी दिल्ली से प्रेम बिहार शिव विहार जाना था उसने कहा मैं वहां नहीं जाऊंगा टाइम बहुत हो गया आप मेरे पीने का टाइम है और उसने लोकेशन पर गाड़ी ला कर घुमाई मैंने का तो फिर भाई देर ज्यादा हो रही है बच्चे साथ में है आप कैंसिल कर दो तो उसने कहा कि ठीक है मैं कैंसिल कर दूंगा फिर उसने मेरा फोन नहीं उठाया कुछ देर बाद फिर मैन दूसरी जब ओला बुक करनी चाही तो मुझे पता चला कि ₹50 एक्स्ट्रा लग रहे हैं मैंने फिर ड्राइवर को फोन करो कि भाई तुमने कैंसिल क्यों नहीं गई तो उसने मेरा काफी देर तक फोन नहीं उठाया आप मेरे ₹50 वापस करें और उसके खिलाफ एक्शन ले जाएगा ओला कंपनी ड्राइवर को रखती है चोर ड्राइवर ड्राईवर को रखती है

Driver misbehave

Totally misbehave by Ola driver, I book a Ola he has not come my location and he call me own their location after boarding he refuse to go my destination and told me cancelled the ride I told to driver why I should cancelled you should cancel, after that driver has cancelled my ride and cancellation charged to customers is it good.take necessary action such type of driver otherwise like this drivers sold Ola name. This is horrible situation for me. This type of situation thought me never use Ola.

Issue about ola service.

I book ola on 11 Dec 2018.from bhullanpur to Varanasi station. I talk to ola cab driver but after some time drive cancelled booking.then I pick up auto rickshawa then rich to destination and pick up train in last movement.bad service by ola.very bad.same on mr.ola Aggrawal.

My encounter with your Super sharp and ruthless cab drivers

Today on 17/10/18 at 11:22 pm it started with booking a premium Sadan for my residence , some 8 km away from New Delhi railway station.i could get a ride after cancelling five rides as each cab driver asked same question that where shall I go and after they learnt the fare was a paltry 130/- they decided instantly not to go and started giving excuses like gas khatam hai , Abhi main pessanger chhodne jaa raha hun , 20 min lagenge etc etc. Pl see to it

Payment

Ola cabs driver already receive payment through phone pay but driver again payment received cash mean 1 ride double payment. Drive name is ketanbhai micro rides vehicle no is Gj 01FT1437. Please reply and my payment back.

Service related issue

Today I booked Ola can from Varanasi airport to destination (approx 39 km). The car got punchered after 5-6 km from airport. . I was left isolated place with family. After half an hour I got one auto and managed to get to my destination somehow. But to my surprise I was charged full for only 20% of distance. It got deducted from my Ola money balance.The vehicle was in
an extremely poor condition. Request Ola to please look into the matter.

Driver behaviour

The driver of the cab I booked confirmed me of the ride, and after a good 25 minutes he cancelled the ride. Thereafter he didnt respond to repeated calls made to him. If this attitude is there I regret I have strong memory.

Hope you get the point and would do the needful.

Ola app issue

Hello sir/mam

I am ola parter and also using ola cabs for my personal use.I have my personal phone and ola device .some problem in my ola device.so i choose my personal phone has a device. I downloaded the ola parter app in my personal mobile .After that I change my mind and in uninstall the app in personal mobile .After that I downloaded the ola book app their will be some error.the app shows your device will not available for this app.

So tell me proper solution for this.

Thank you

Can't understand why you blocked my account??

It's really surprising that my account is blocked!! I tried your app after a gap of almost month and found that it's blocked

Can you please inform me the reason??

Thanks

My auto rickshaw add with ola

My auto rickshaw add with ola

Ola cab not available this area

Pls..sir my area pin code is 123106
Pls available this area oq cab

Too much of Fare collected than it shown at the time of bookin

It is not fair cheating people using ola app. Amount shown at time of booking is low. But the final amount is too much high. Is it the way to cheat people and to make money...your customer care no is always in busy mode. .or it is set as busy...don't cheat poor people.

charger double.. and did shown the amount before ride

Hello ola...
I am very dissapointed with u guys... First... I booked a sharing cab... Your driver went away infront of me... And cancelled the booking and i again booked a sharing cab.. After 10 min he also cancelled... U waste my much time... After at last i booked a auto... But you ola did not shown the amount before ride... And accoding to me you chared me double... I am not saying that in this matter auto driver's fault... It is ola's fault... And u did not mail me any bill... Plz provide me all bills on my mail id... Asap...

did not recieve any bill on my mail id

Plz provide me all my bills... To my mail id... akshaypanwar2408 [at] gmail [dot] com ...
And u did not shown amount of my last auto ride... I am very upset with u guys... U chared double... And also ur sharing cabs cancelled my booking... Which is not gud... Either one of the dirver has shown me... But he did not stoper

Refund Amount

Dear Team,

This is to inform you that I am giving the request to my deposited amount refund but still I am not received and it is more than 45days I am giving the request ,
I request to you Please do the needful,

Regards
Kaushik Padiyar

Ola joining issue

Hello sir/Medan

I want join in ola cab
I have indigo car. I am second owner of this car
But last owner is already join the ola cab with this car and his outstanding amount is negative...

My car number is GJ01DU9365

Its fault is last owner and between the ola company.

So please supply me for the joining ola cab...

Thanks