Ola Cabs Customer Care No.

Organization: 
All India Number(s): 
  • 080-6735 0900 (Customer Support)
  • 080-3710 1828 (For Complaints)

Email

  • security [at] olacabs [dot] com (Customer security)

Install App

Important Links

Grievance Redressal

In case any query or complaint is unresolved or if you did not receive a satisfactory response from the 24*7 support via call/Email/ App, you can escalate the matter to Grievance Officer by sharing the details of the complaint ticket created :

Grievance Officer

  • Email id : grievance [at] olacabs [dot] com
    Phone: 080-37101828

Nodal Officer

  • Email id : nodal [dot] officer [at] olacabs [dot] com
    Phone: 080-37101828

Prestige Startech , Block C, Ola Campus, Hosur Rd,
Koramangala Industrial Layout, Koramangala,Bengaluru, Karnataka 560095

Offices Locations

Name Contact Details
ANI Technologies Private Limited
Registered Office Regent Insignia,
#414, 3rd Floor, 4th Block,
17th Main, 100 Feet Road
Koramangala, Bengaluru, 560034
Fax number: 080-67350904
Bengaluru Office Maruthi Infotech Center,
A Block - 5th floor
Challaghatta,
Bengaluru, 560071
Phone number 080-46655300
Ola Campus, Prestige RMZ start tech,
C wing industrial layout,
Kormangala Hosur road,
Ward no-67, Bengaluru
Karnataka, 560095

Social Sites

Comments

Overcharged

Was charged ₹100 by thhe driver for a ride that was initially ₹38 and even at the end on the trip was ₹57. so i booked thinking it was gonna cost me ₹38, end of trip the total was ₹57 and had to pay ₹100 instead because the driver kept asking and would not take no for an answer. he was also a heavy set man who I, as a young women, did not see safe to argue with.

Driver threat to cancel the cab

Driver made a threat to cancel the cab and also used foul language very aggressively attempted to attack in Ernakulam.

DIFFICULTY IN BOOKING

MY OLA CAB ACCOUNT AT MOB NO xxxx53950 IS BLOCKED.

THE EMAIL ID AT OLA HAS WRONG SPELLING BECAUSE OF WHICH I AM NOT ABLE TO GET ME VERIFIED.

IT IS WRITTEN IN OLA RECORD AS - DRMI [dot] KHAN [at] YAJOO [dot] COM WHILE CORRECT IS DRMI [dot] KHAN [at] YAHOO [dot] COM

DR MI KHAN
CHIEF ORTH SURGEON
JABALPUR(MP) 482001

Regarding payment

Paid from Ola money and cash paid to what to do know ?

Over charged by Ola

My last ride too has over charged me. I paid for the trip by Phonepe ₹ 1236/- + I was asked by driver to pay extra ₹116/- which I paid by cash. And still my account shows a balance to be paid for ₹65 cancellation charges which was done by driver side.

So how am I to be enjoying the rides when so much mistakes are made?

I am surprised that Ola is showing me that i paid ₹ 1171 when I paid ₹ 1236/-
How can Ola make such wrong claims it's not at all enjoying.

Also it's ridiculous to put a proper complain in Ola you have only your given options
And no other way to write about the real issue.

Really shameful and disgusting, although it's a small amount but then I don't think it's acceptable.

Kindly look into it and resolve my issue.

Hasan Latifi
83xxxxx767

PS I can send you the Phonepe details if you want.

I had a booked an outstation

I had a booked an outstation cab on Friday February 3rd, 2023 , from Mortandi, Pattanur, Tamil Nadu 605101, India for a Prime UV Outstation, with Cab number CRN70615299XX.
We were in a hurry to reach the Chennai International Airport, and the hotel that we stayed and the driver seem to know each other, and we booked the cab, but the driver never turned up inspite of knowing that we were in a hurry.
The utter unprofessional behavior of the driver was making us miss our flight. After waiting for more than an hour, we had to book 2 autos and go to the airport, and now I am receiving a cancellation charges of Rs 150.
This is extremely unprofessional and as a customer I am not supposed to be charged for this. My name is Sai, and I am from Hyderabad, working as a Manager for reputed company. I assume that Ola cabs will take this up and not charge me this money.
I know that Ola tends to charge in the next ride. Ola is trying to get this money incorrectly from the customer, when the problem is with ola company and the cab which never turned up.

I expect these calls need to stop coming and now I am getting a call that collection agent collection. I am not sure what is this regarding. Can Ola waive this charge as I am not responsible for this as the driver never turned up for that booking.
I hope that necessary action will be taken.

This is regarding the issue

This is regarding the issue of OLA postpaid money.My payment option have always been cash but when i updated the Ola app ,the payment option changed into ola postpaid money without my knowledge.On May 5th and 23rd i took a trip on Ola cab and auto respectively ,where i paid rupees 128 and 93 to respective drivers .They didn't inform me about the Ola postpaid money neither i didn't notice .When message came to me to pay for it for the one of the previous trip that happened during September 2021(I don't remember the date)which i paid that also to driver directly(181 rs) but he didn't updated the trip amount paid which was also added with this around rupees 402.Now along with that amount you added fine of 100 rs which is not acceptable where i already paid the amount .I tried to contact Ola customer service for the solution 'n' number of times but number is not valid and unable to reach you out .There is no way to say my side to you regarding this issue .I also raised the complaint in Ola app many times where they apologies for inconvenient but still I get calls from computer generated voice at least 40 to 50 times per day which is nuisance and disturbing my day to day routine .Sometimes I get call at midnight around 11 pm to 12 am,If it doesn't stop this, I will take action against your team and waive off the Ola postpaid money from my account .

grievance against a ola ride

I had a booked an outstation cab on Friday February 3rd, 2023 , from Mortandi, Pattanur, Tamil Nadu 605101, India for a Prime UV Outstation, with Cab number CRN706152xxxx.
We were in a hurry to reach the Chennai International Airport, and the hotel that we stayed and the driver seem to know each other, and we booked the cab, but the driver never turned up inspite of knowing that we were in a hurry.
The utter unprofessional behavior of the driver was making us miss our flight. After waiting for more than an hour, we had to book 2 autos and go to the airport, and now I am receiving a cancellation charges of Rs 150.
This is extremely unprofessional and as a customer I am not supposed to be charged for this. My name is Sai, and I am from Hyderabad, working as a Manager for reputed company. I assume that Ola cabs will take this up and not charge me this money.
I know that Ola tends to charge in the next ride. Can someone from Ola reach out to me to get more details and ensure that this charge is taken out from my account.
I hope that necessary action will be taken.

Ola app transaction issue

21/072023 i order ola cab from my apps...i selected cash...i paid cash also..but ola money postpaid charge from my ola money postpaid..why

I was charged extra it showed

I was charged extra it showed 122 while booking but after the ride it showed 162 I need my refund

Double Payment

I made payment by Phone pe amount Rs187.

Whereas ola money amount debited without my consent.
Please reverse the amount in Ola money.
Travel date 04th April 2023. Auto amount 187

Payment made to ola cabs and driver

Hi
I took a ride from shamshabad airport to my destination i had paid amount of rs 707 to ola cabs via phone pe and driver said to claim from ola cabs and took payment from gpay as it is mentioned as cash in ola app .
So check and refund the amount as early as possible

Complaint for driver

I booked auto for vasundhara sector 11, auto came and after going some distance, he said that he was confused about destination and he can't go to vasundhara, he left me on the road and half of the fare was charged.please refund it.

I have left my bag in Ola and

I have left my bag in Ola and that bag consist of a cloth material that costed 1500 rs I got out of the car then I called the driver within 5 min and he told he has got the passenger i will give ur belonging tomorrow and from that day he is just giving excuses and not returning my belonging just an irresponsible ola service

Driver took extra money

Driver took extra money

Last ride payment issue.

OLA App is showing pending amount of Rs. 719 However, payment was already done by cash. Kindly resolve the issue as soon as possible.

Due payment

Hlo sir maine ola ki sabi payments kr de h cash m but 311 Rs due dekha rha h mere ola acnt m .....sir pls solve this issue..mera ola service band b ho gyi h...

Outstion on karna hai

Me pichale 1 sal se ola chala raha hu par mera abhi tak outstion chalu nahi kiya. Plz open my function

Car attachement

Hi sir I have Eritga 2012 model car i want attached with ola this car plz provide information that how many years old cars accepted by ola

Already pay amount

I have already paid amount to driver. And ola is bugging me everyday with so many msgs and calls..

Regarding my last ride

Hi my last i had paid cash to driver and in my app its showing me pending and i am not able to book my new ride please solve this issue

About payment

Hi I am swati singh I have paid cash of ola driver but still pending amount pls check and close it because for your side calling and massaging many times i am disturbing now so pls check and close it this issue

Payment related

Twice payment 1 payment processing then I repeat again payment 2 payment successfull yesterday my 1st payment successfull the i call cab driver he didn’t receive my call then I massaged what’s app he block me please help please refund my payment

I have already paid amount to

I have already paid amount to driver. And ola is bugging me everyday with so many msgs and calls..please help

I have make payment when i

I have make payment when i travel but now I'm continuing get call regarding payment and massage why your guys are doing this when i pay by ola money your drive don't want to take now i paid cash and you are saying i have pending money what nonsense going on pathetic experience I'll never ever use.

You guys are pathetic. Today

You guys are pathetic. Today I booked a ride . The car came when I sat in the car that driver of yours canceled the ride and Rs 50 charge was added to my account . And you done have any customer service number for customer . Contact you is such a pain.

Shame on you ola

OLA SUCKS

I booked Ola, driver asked

I booked Ola, driver asked destination location and cancelled. This happened 3 times. No customer service number working

Hello...... We're in

Hello......
We're in pondicherry
And if we wanted to go to some place outside city these taxi drivers are asking extra money other than the required amount . Why do they ask for extra money other than the required amount.

Dispute regarding payment.

I have already paid in cash in all my ride.but in your message amount to be paid be mentioned.Can a cab or auto driver left the place after dropping the passenger without collecting money.

Payment is paid but sending not paid message

I paid the taxi rent by cash to taxi driver but the Ola team continuously sending a messages that payment is pending. Why?

charged more than it shows the app.

i booked this ola cab from Dehradun to Haridwar. in a app its showing 1599 but driver charged us 2200.
also i want to understand why the app is showing 80 km since its only 57 km. not reliable now. i would suggest to the people look for the alternated ride.
And their customer care no is also not in use. where do we complaint

I have been booked a cab from

I have been booked a cab from Guntur to Hyderabad on February on that time I went to hospital in emergency the total fair is 6800 and on that time the cab driver demanded that 10500 rs on that time I didn't have time to argue with him i gave him 10500 rs after i booked a complaint to ola cabs then say send me mail that they give only 1600 rs refund amount and after 1 weak they closed my compilation with out sending refund amount what a worest service by ola

OLA vehicle not providing AC service in the cab.

Today I have taken a ride
though CRN6091913878. I have asked the driver Mr. Kailash kumar to start the AC. But he denied. During the Ride i have complained twice through OLA app. But nobody replied. Why OLA is cheating us like that? If OLA is not capable to control the drivers or vehicle owners then OLA should quit. OLA already deducted the money from OLA money. OLA should give my money back. It's a common presently at Kokkata. Resolve it immediately.

I did not get a single ride from yesterday 11 am to till now.

I am riding Ola Bike from last 5-6 month, from last 3-4 month,I got very less order and my friends And other rider gets order in same place .
I did not get ride from yesterday 11 am approx to till now. You can check.

Pls help to got maximum order .

Thanks

PAYMENT ISSUE

{25.02.2022} I already paid 1129 by cash for my last ride, but still it says the payment is due and I cannot use Ola app to book other rides until I clear that amount.
Please look in to this is

Paid cash but still showing pending payment

I already paid 557 cash ,but still in app payment pending is showing... please resolve this.

Regarding error

I already paid 311 by phone pay of my wife for my last ride on 30 jan 2022 but still it says the payment is due and I cannot use Ola app to book other rides until I clear that amount.
Please look in to this issue.

reply

Excess charge

I have booked the cab upto station and after dropping me at station at 1.38pm the cab continued my ride to other location upto 1.51pm. As I was hurry to catch my train and payment mode was online from OLA money Post paid. So taken advantage of my honesty. Please look into it and take action immediately for the same.

Four fold extra charge demanded by auto driver

Yesterday 16.jan.22 I booked auto for ride from saligramam to egmore railway station.The fare shown was Rs.144.The auto driver adamently demanded Rs.550 stating that there will not be a return ride due to lockdown.Considering the situation,I was ready to pay double the amount but he demanded four fold.He cancelled the booking as I was not willing to pay four fold.Ola site is not showing the rides cancelled by drivers...a smart corporate way to avoid complaints...God alone can save the public from such auto drivers in Tamilnadu.

Payment issue

I already paid 392 by cash for my last ride, but still it says the payment is due and I cannot use Ola app to book other rides until I clear that amount.
Please look in to this issue.

I am also facing the same

I am also facing the same problem

Harrassement

The same problem i am facing ,when i have paid My last trip of rs 137 in cash why you people are harrassing me by calling me again and again to pay the dues.
You people talk to the rider of the last ride and resolve it please

Same issue again

I am also faced same issue i had paid already payment but still showing due .its second time faced this problem

Pending dues

I have already paid my last ride rupees of 167 in cash

I am also facing same issue.. i hd paid cash but then also they

I am also facing same issue.. i hd paid cash but then also they showing me payment pending …if ola needs money u can ask customer and u should arrange drop box in your ola cab we will definitely help you but do not do such things

S to me also same problem

S to me also same problem

I am also facing same issue

I am also facing same issue

Clear the dues

Hi I have not used the trip. But the driver has cancel the trip. But in my ola account it's showspending amount. Please check and do the needful.

Due payment related emails and msgs

Since I started using ola , l always use cash payment mode, but last 8 to 9 month i continuously receiving emails for due payment. This is annoying as well unprofessional. Did any ola driver is so kind who will drop you without payment?Kindly look into and remove this issue and stop senading me msg like this.

Pending payment issue

Today (12 march) I booked auto, cost was Rs. 317/ is been paid to driver, but it is showing pending in Ola booking page
I also not able to book for another booking
I tried for customers care but no use,

Try to solve my problem

Very bad service

I already paid 227 by cash

I already paid 227 by cash for my last ride, but still it says the payment is due and I cannot use Ola app to book other rides until I clear that amount.
Please look in to this issue. THANKS.

Due payment

I started using Ola app I always prefer card payment but the drivers asking cash or online payment. At the time if we said online there are disconnected the trip and we are waiting for another ride. So due to this I have given cash of Rs. 238/ and last ride amount Rs.97/-
After next booking it shows amount pending. And main thing due to emergency we are using Ola vehicle at the time what we will do we will pay the due amount again and book the next trip. So it's happening usually, kindly please refund the amount and solve this issue.

Account block wye

Meri account block kiyu kiya gya koi resan to hoga ya koi salushan to hoga ki me ola ceb book kar saku

Pending payment

Hi

During my last ride, the driver said, the payment is already made. There was no way that could have happened since I always pay cash. However he insisted. Now I am more than willing to pay for the last ride in cash. As a customer, I am not interested in Ola money. However that's the only option that pops up in the App.
Please help me figure out a way to pay in cash. I am categorically not interested in using Ola money and would prefer to exit this platform rather than use Ola money. Please help me find a solution

Regards,

Jagannathan

PS : Screenshot of driver & bill details attached.

ola

worst service provided nowadays
,driver asking extra money everytime

I sir when I have paid more

I sir when I have paid more cash to driver which was. Not refunded I had paid.driver 397 cash and the trip fair was 337 so 60rs needs to be refunded which is not refunded

Wrong Charged payment ola rider

I had paid cash to driver for ride from Kapashera Border Wayne Shop, Old Delhi, Gurgaon Road to Lal Kuan, Kubhaiyya Patti Durga Colony Jharsa Village, Sec - 39,against the same ride i had paid cash of Rs 124 but when i go for new booking ask for pending payment of Rs 124.
Request to please do needful so that i go for next booking.

RIDE DETAILS :
DATE - 20/NOV/2021
CRN XXXXX4953
RIDER NAME - MANOJ
BYKE - BLACK SPLENDOR PLUS

MY DETAILS :
NAME - SARVESH KUMAR SHUKLA
MOB. - XXXXXX9787
JHARSA VILLAGE GURGAON - 122003 (HARYANA)

Payment issue

I have booked a cab on 15th in delhi and paid cash 293 to driver but in app its still showing pending and unable to book new ride. Pls resolve it on priority.

Payment related issue

I have booked the ride January 06, 2022 in Vijayawada and paid cash 72 to driver but in app its still showing pending and unable to book new ride. Pls resolve it on priority.

I am prashant kumar. I was

I am prashant kumar. I was booked a ride on 8 Aug 21 in varanasi at the amount of rs 115 and paid by cash but still payment is due notification is to be sent by ola. Please resolve this issue.

same issue i am facing

same issue i am facing

Payment due notification

Same problem is repeated with me and this is 3rd time for me please take action on it

payment issue

same issue with me he takes cash but i still seen payment is due

Charging double

I am also facing same issue.. i hd paid cash but then also they showing me payment pending …if ola needs money u can ask customer and u should arrange drop box in your ola cab we will definitely help you but do not do such things

I have paid though cash and online both

Hi Team,
I have paid the amount to driver through cash around and then your team is asking for 600 for postpaid bill which cant be possible bcoz i never asked for that.
Thanks & Regards,
Puja Sinha

Pending payment

Sir, Im getting message as payment pending repeatedly and account will be stopped, whereas i had paid bike ride payment of Rs.43/- by cash. Plz check into matter its disturbing me. Thank you...

I'm already paid amount to driver but I am booked ola already am

I'm booking ola....not possible booking
Two times I'm booked amount given to driver....but tow or three times try to booking...not allowed... pending amount paid after booking see msg.how to clear pls help me

Cash payment

Sir, already pay cash payment

Payment issue

I am S. B. Gautam. I was booked a ride on Oct 21 in ghaziabad at the amount of rs 107 and paid to driver but still payment is due notification is to be sent by ola. Please resolve this issue and we cont unable to book of this problem massage coming pls pay the balance amount before booking

Sir, Im getting message as

Sir, Im getting message as payment pending repeatedly and account will be stopped, whereas i had paid bike ride payment of Rs.319/-by cash. Plz check into matter its disturbing me. Thank you...

Sir payments mane cash de

Sir payments mane cash de diya h to panding q dikha raha h

Reg Payment

I had paid cash to driver for ride from Hotel City inn Jabalpur to Medical college ,against the same ride i had paid cash of Rs 102 but when i go for new booking ask for pending payment of Rs 102.
Request to pl do needful so that i go for next booking

Thanks
Sunil Waykole

I just wanted to ask if the

I just wanted to ask if the matter was solved or not. I'm facing the same issue. Don't know what to do.

Still Shows Payment Pending

I booked a cab from Senthil Nagar to JNH Hospital on 13-10-21 at about 3.35 PM, I paid bill amount Rs 155/-. In app it is showing my bill amount is due. I am a regular customer. Pl look into the matter and clear the same.

Erroneous Payment due

Though I paid the driver thru Gpay, the system shows "payment due" And after raising the issue, software interaction says, "as 1 time goodwill gesture we ll refund the money. The loophole in the system is unaddressed

Harrasment A Women

Compliment about Ola Company and excutive..they harras me a very long time....Today I should book a complaint again ola....

False pending charges

I have paid the amount of my fare allready in cash but still showing the pending amount of that perticular thing dont knw how to resolve it

Ola chor hai

Mera fare 167 tha jab maine ride book ki ride finish hone ke bad 50 rupees ka charge laga ke 217 ki demand driver ne ki
Ye ola chori karta hai please ise use n karen sale chor hain ride driver attend nahi karta aur charges customer se lete hain chor kahi ke

Outstanding payment for ride

I am Capt JK Choudhary and had availed an OLA ride on 19 Sep 21 at Jamshedpur and fare accrued was Rs 182/-. This was erroneously paid by OLA Money, even though I neither subscribe nor intend to subscribe to OLA Money. Subsequently, I received a message as outstanding due with a request to pay the fare by recharging my OLA Money. I did try to pay this outstanding due by going online, but could not do it due to my limited expertise on in computer operations.

I therefore request that this bill may be added in the fare for my next OLA ride, which will take place anytime soon. I remain committed to pay the fare for availing services of OLA ride.

Warm regards
Capt JK Choudhary
XXX

Ola raid through auto today

Ola raid through auto today 6.10.21 morning and fare paid by cash, but still showing that payment is pending. Pl rectify this issue, iam a frequent ola raider, Thanks

Pending Due Amount

I paid cash to Ola driver after completing my trip on 02-10-2021. But still it is showing due amount.

Pending amt after payment done completely

I travelled in ola auto on 9th of October '21 .I have paid Rs.101/- and it showed your ride is completed.Agian when I tried to book ola cab, the same day it showed amt of Rs.101/- is pending. I called the place auto person who confirmed that he has updated my payment in ola app. Also, he said if your amount is pending, I won't be able to go for further rides when it's booked by anybody
As the transaction is already complete, I'm getting rides booked in for my auto. This ola people is cheating I hope. I will never recommend ola cab for anybody

Pending Due Amount.

1.Even after paying the amount in cash.the driver has not updated it in the app.
2.Unable to schedule second ride and are being asked to pay again for the same ride only.
3.No customer care is present,unable to reach to ola team even after sending repetitive mails through support section.
4.Worst services re! And least bothered to even improve themselves

CHARHES ON CUSTOMER

Dear Team,

Recently I booked Ola for local Delhi travel on several occasions.

I observed:
1. Driver accepts ride, however there after
a) Does not move from his position
b) Moves in totally different direction
c) Does not turn up at pick up even after considerable time vis a vis estimated time shown at booking
d) Uses foul language
e) Ola has no customer care contact number. Only window is SUPPOER tab in app which also is totally managed with preset options and NONE keeping customer perspective in view.
h) On cancellation, as you can not look for new cab without cancelling earlier, he too refuses or avoids at times cancel the accepted ride.
i) Cancellation charges are slapped on customer for issues applicable to OLA App of OLA Driver.
j) Charges not reversed even after several reminders through dilapidated app having limited window for such requests.
k) I have stopped used OLA as thankfully it prompted me to find alternatives infact many
l) OLA is neither monopoly nor oligopoly JUST ONE OF SEVERAL PLAYERS IN THIS FIELD.
m) Be sure this way you will get marginalised, if at all manage to survive, only

Send dude payment massage

Dear sir/madam last month I have book ola and completed My travel and that time I have cash payment ₹488/# but that day to till today up to your company send due massage you contact your driver he pick and drop we pay his payment then whyare you send massage unwantedly thank you.

False payment due message

I already paid cash to the driver as the mode of payment was ola money which was empty.. Even after that, every time i try to book something it sayd payment pending. It has started becoming a lot of hassle.. Please resolve this. Thank u

False payment

I took ola cab from Coimbatore last Friday (22-10.21) from kannapa hotel to Chennai silk. the driver was forced to pay the ride amount to his google account with extra 30rs apart from the total amount so I paid 230 rs. Now I get a message from ola to clear the due. I too face the same issue. I couldn't contact ola service people also. Please take the action.

Payment issue

I paid driver as cash but in yr system it was asking to pay so iam not able to book another ride please resolve this issue

every time i try to book something it Sayed payment pending

I already paid cash to the driver as the mode of payment was ola money which was empty.. Even after that, every time i try to book something it Sayed payment pending. It has started becoming a lot of hassle.. Please resolve this. Please check with driver and close the issue , Thank you

Travel Details

Date & Time - 24th Sep 2021 / Friday / 05.07.pm

Auto CRN5616582470

Senthil Nagar Chinna porur to Egmore Railway station

Driver Name : Bharani Kumar

Payment due

I have taken a ride from Attapur to Lodha meridian, kphb colony, Hyd on 18.9.21 afternoon and on completion of the ride paid cash to the driver.
Regret ti inform that the app still shows payment due.
Sent mail to customer support several times
but no response
Need urgent rectification
Very bad service